You are on page 1of 2



HCL Debt Recovery Solutions

Delivering Efficient Back Office Services with Effective Legal Compliance
Property Management Law firms are leveraging market led technology and legal compliance to improve service levels and debt recovery
The more successful among them have achieved 100% recovery of service charge arrears and ground rent by combining their
understanding of the local market with back office processing.


HCL Solution

Improving service levels
Reducing pressure on profitability
Improving operational efficiencies
Meeting legal compliance
Data Protection

Automatic letter generation with place holders
Transaction / Fixed price model
Proprietary Matter Management Tool
Knowledge Management System(KMS)
Professional legal & Property administrators

Handling 10000+ instructions in debt & service charge recoveries
Handling 5000 sales, purchase, repossession, & remortgage solicitor enquiries per month
Handling 35000 land registry searches per month
Robust letter / Legal notice generation methodology with automatic placeholders
Lean Six Sigma & Legal project management
HCL 's proven domain knowledge, expertise & quality driven processes
VisualConvey, Eclipse / Proclaim, Yardi & Onbase tool expertise


HCL Service Offerings

Solicitor Enquiries

Land Registry Searches

Service Charge Recovery

Letter Before Action

Lease Deed Review

Initial Letter

Official Copy Entries

Initial Demand Letter

Statutory Demand Letter

Information Pack

Oc2 Documents

Service Charge Letter

Before Action

Winding Up Demand Letter

Additional Enquiries

Title Plan

Claims from Mortgagee

Late Payment Demand Letter

Acknowledge Notice of
Transfer/ Charge

Bankruptcy Search

S.146 Notices

Letter Before Claim

Engrossed Deed of Covenant

Drainage Searches


Guarantor Letter Before Action

Prepare Draft License to Assign

Local Searches &

Environment Search

Issue Consent, Share Certificate

& Membership Certificate

Locality Searches

Prepare Draft License to Assign

Home Information Pack

Proprietary BPM will track workflow, document flow and metrics and provides complete transparency.

Business Performance Management Engine

Multi Location /
Multi User Level

Case Upload
Role Mapping
Update Tracker

Automatic Time

Web Based Tool

By Work Type
Sampling for Quality
Automatic Triggering of Event

Data Capturing
Setting Case Status
Case History View

Sampling Methodology
Track Error Parameters

Workflow Engine
Triggering of

Manage by Metrics

Pareto Chart
Utilization Report
Production Report
Task Tracker
Hourly Production Report

HCL Advantage
Business Benefits
30% reduction on overall debt collection cost
15 % increase in debt recovery rate
Improved service levels to 1 day cycle time
Process standardization
Improved customer acquisition capability

4 years debt recovery services experience
Proprietary Knowledge Transfer Tool
Only company to be COPC (Customer Operations Performance

Center) certified/ Quality certification for (Back office operations)

Conveyancing practice
Business metric-driven solutions
World class delivery infrastructure
Disaster recovery for uninterrupted 24/7 operations
Vertical expertise spanning BPO/ Software/ Infrastructure
ISO/IEC 27001: 2005 certified corporate information security system
for data protection

Client Speak

This is the area I feel that HCL have performed best

there have been several occasions where there has
been specific requirements to meet targets

I thought I'd pass on a comment of delight about

the Solicitor Enquiries from a customer on one of
our sites.

The performance of HCL to respond to several

challenging targets on SED and Land registry
delighted us

He thought your service has improved hugely and

is very impressed with the fast turnaround of home
pack surveys/ questionnaires'.

UK based leading
Property Management Company

Business Improvement Manager,

UK based leading Property Law firm

Hello, Im from HCL! We work behind the scenes, helping our customers to shift paradigms and start revolutions. We use digital engineering to build
superhuman capabilities. We make sure that the rate of progress far exceeds the price. And right now, 90,000 of us bright sparks are busy developing
solutions for 500 customers in 31 countries across the world. How can I help you?
For more details mail us at