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Ryan P.

2721 Stonebridge Drive
Racine, Wisconsin 53404
(414) 745-0783 – Cell

Objective: To obtain a position that allows me to utilize my skills and talents to assist in furthering the
success of your organization. My clear my objective is to meet yours.

Experience: 2008 – 2009 MAF Companies Inc. Oak Brook, IL

Director of Operations
• Managed relationships with employees, writing agents, numerous vendors and many insurance carriers.
• Educated and trained writing agents with sales concepts and carrier guidelines to manage expectations.
• Enhanced partnerships with core carriers by attending key office personnel meetings, and webinars.
• Reviewed and analyze existing work flow to make necessary adjustments to make case management more
• Negotiated underwriting rate class with MAF’s core carriers.
• Implemented a paperless environment and provided a blue print for a more efficient new business operation
team, which enabled staff to focus on service to all internal and external customers.
• Hire, fire, discipline, coach and mentor employees.
• Worked with vendors on quality control issues, trends, and opportunities on how to cut cost.
• Managed and maintained escalated issues with unique problem solving skills.
• Inspected medical records to give accurate underwriting quote to agents and agencies.
• Responsible for performance and quality of new business operations.
• Reviewed trends in the industry and capitalized in areas of opportunities.
• Assisted in recruiting agents and agencies.

2006 – 2008 AIG American General Life Milwaukee, WI

Account Representative
• Acted as Relationship Manager.
• Developed business relationships between marketing regional offices, vendors, and newly assigned IMOs
(Independent Marketing Organizations).
• Assisted, trained, and managed expectations with IMOs in New Business Operations and Underwriting.
• Developed partnerships with numerous departments (Training & Quality, Call Center, Underwriting teams,
Regional Offices, and Upper and Mid-Level Management) to establish metrics, benchmarks, and explore areas
of opportunity.
• Worked closely with Vendor Relations Management team to report trends and errors caught by internal and
external customers.
• Served as IMOs Home Office Advocate.
• Served on a number of committees and projects while providing superior service to over 210 IMOs.
• I was the subject matter expert in the company’s web site and New Business Operations. AIG’s Dalbar web
site rating climbed from 22 to the top 3 spot during my involvement on weekly meetings and projects.
• Given numerous presentations to both staff and customers via PowerPoint, webinars, and conference calls.
• Travelled to numerous IMOs throughout United States to market products, present sales concepts, sell pilot
programs, and enhanced partnership with AIG American General.
• Managed numerous databases (Oracle & Pivot tables).
• Mentored other Account Representatives.

1999 – 2006
Contract Issue Team Leader
• Responsible for the distribution of work and monitoring mini team’s personal queue.
• Partnered with other Team Leads to ensure the entire department achieves daily deadlines.
• Attended meetings as a subject matter expert, and gave recommendations to management on how to achieve
daily objectives with little business disruptions.
• Responsible for handling, problem solving, and distributing high profile cases that filtered to my mini team.
• Resolved mishandled files with IMOs, Account Representatives, and management.
• I have mentored employees and developed unique way to increase productivity within my team.
• Served on the New Business Quality focus group, which was comprised of senior to mid-level management, to
research and discuss areas of opportunity and how to “tweak” existing work-flow to help accommodate the
needs of our internal and external customers.
• Attended Key Office Personnel (KOP) meetings to meet with customers to enhance business relationship.
• I also was a tour guide during KOP meetings.

1992 – 1995 Dunham’s Sporting Goods Greendale, WI

Department Manager
• Supervised and trained employees in the Hard Lines Athletics department.
• Assisted Store and District Manager in daily forecast.
• Provided managerial support with other stores in need of leadership.
• Open/close store and inspected merchandise.
• Responsible for daily operations, cash deposits, and loss prevention.
• Handled management calls and complaints from internal and external customers.
• Worked with vendors and company buyer’s regarding store inventory needs.
• Sold company merchandise.
• Educated customers and staff on existing inventory.

Education: 2004 – 2010 Cardinal Stritch University GPA – 3.45

I am expected to earn Bachelors in Science and Management May, 2010.

1990 – 1994 Alexander Hamilton High School GPA – 2.75

H.S. diploma was earned in 1994.

Interest and other activities:

• I have volunteered for the following: youth ministry group, Milwaukee Spanish Immersion School, Guest
House of Milwaukee, and Yokoso Sushi Restaurant.
• Avid fan of Golf and enjoys all recreational sports.

References: Available upon request.