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Chapter 1 : Introduction to Organizational Behaviour

Organization

Government agencies
Statutory bodies
NGO
Associations
Clubs

Organizational Behavior
1. Impact by
Individuals
Groups
Structures
2. Global Business environment
Managing Individuals
Managing Groups
Managing Organizations
Managing Processes
3. Analyse
Individual
Group
Organization

-----Mission, Goals, Strategies, Plans

Goals of OB

Explain
Clarify
Control

History of OB

Pyramids
Empires of Rome, Greece & China
Malaccan empire

Discipline & Contributions

Anthropology
Economy
Psychology
Political science
Sociology
Humanities

Global Organizations

Globalization
Quality and Productivity

Organizational culture
Decision making
Organizational psychology
Power
Organizational sociology
Interpersonal behaviour

Technology
Ethics
Diversity
Nation Building

Chapter 2 : Perception and Learning


Perceptual process

Attention
Organization
Interpretation
Retrieval

Kellys Attribution process

Distinctiveness
Consensus
Consistency

Misperceptions and Biases

Fundamental attribution error


Self-serving bias
Selective perception
Halo effect
Contrast effect
Similar-to-me effect
Projection
Stereotypes

Applications

Employment interview
Performance management and counselling
Diverse workforce management by ethic profiling
Employee effort and employee loyalty

The left/right brain

Sequence
Learning priority
Reading
Wording
Experience focus

Learning styles

Doing
Feeling
Thinking
Watching
Two of above

Chapter 3 : Personality and Values


Personality theories

Type theory of personality


Trait theory of personality
Psychoanalytic theory of personality
Social learning theory of personality
The humanistic approach

Personality determinants

Heredity
Environment
Situation
Family
Social

Personality traits

Chinese zodiac
Myers-Briggs type indicator
The big five model

Personality attributes influencing OB

Locus of control
Machiavellianism
Self-esteem
Self-monitoring
Risk taking
Type A personality
Proactive personality

Values

Instrumental values
Terminal values

Chapter 4 : Emotions and stress


Emotions

Anger
Fear
Disgust
Surprised
Happy
Sad

Dimensions of emotion

Variety
Intensity
Frequency and Duration

External constraints on emotions

Organizational influence
Cultural influence

OB application

Ability and selection


Decision making
Motivation
Leadership
Interpersonal conflict
Deviant workplace behaviours

Potential sources of stress

Individual factors
Stressors are addictive
Individual differences

Consequences of stress

Physiological symptoms
Psychological symptoms
Behavioural symptoms

Managing stress

Individual perspective
Organizational perspective