Communication with customers: A statistical of a special library

M S Sridhar
Head, Library & Documentation ISRO Satellite Centre Bangalore 560 017 E-mail: sridhar@isac.gov.in

Statistical miscellany –
25000

M S Sridhar, Head, LDD

Frequency of borrowed use of books
No. tim es borrw ed in 3.5 yrs No. of books % 0
19887

Cum ulative % 57.12 12.56 11.93 3.81 2.57 2.02 1.58 1.28 1 0.92 0.84 4.38 57.12 69.68 81.61 85.42 87.99 90.1 91.68 92.96 93.96 94.78 95.62 100

19887 4477 4047 1328 897 726 557 447 348 286 290 1524

1 2 3 4

20000

No. of books

15 0 0 0

5 6 7 8 9 10 >10
4047 1328

10 0 0 0

5000

4477

897

1524 726 557 447 348 286 290

0 0 1 2 3 4 5 6 7 8 9 10 >10

No. of tim es borrow ed

Statistical miscellany - 1

M S Sridhar, Head, LDD (April 16, ’02)

Use of library books
RANK GRP MEM BKS AVERAGE /PROJ BERS LENT 1 TPD 19 511 26.89 2 MDG 118 2810 23.81 3 CIG 49 1156 23.59 4 PPEG 27 604 22.37 5 SMG 50 1098 21.96 6 CSG 115 2380 20.70 7 STG 73 1471 20.15 8 CMG 88 1683 19.13 9 TSG 103 1913 18.57 10 SRG 137 2528 18.45 11 AITG 188 3288 17.49 12 DSG 95 1612 16.97 13 ICG 92 1486 16.15 14 PSG 113 1719 15.21 15 IRS 42 622 14.81 16 INSAT 37 521 14.08 17 FAC 419 3042 7.26 18 DDs,... 18 85 4.72 19 LEOS 110 394 3.58 20 ADMN 296 947 3.20 Sub-total 2189 29870 13.65 OTHERS 41 345 8.41 LPSC 144 252 1.75 TOTAL 2374 30467 12.83

NO. OF BOOKS BORROWED PER YEAR
TPD MDG CIG PPEG SMG CSG STG CMG TSG SRG AITG DSG ICG PSG IRS INSAT FACILITY DDS,ETC. LEOS ADMN

0

500 1000 1500 2000 2500 3000 3500

Statistical miscellany – 2

M S Sridhar, Head, LDD (May 1, 02)

Suggestions for new books
GP/PR 2000-1 01-2 02-03 AITG 48 22 3 CIG 37 49 1 CMG 24 17 3 CSG 100 59 5 DSG 11 5 0 ICG 12 6 0 MDG 12 6 0 PSG 6 6 0 PPEG 19 15 3 SMG 4 4 0 SRG 115 55 0 STG 36 31 4 TSG 35 17 3 TPD 39 40 6 FACILITY 20 10 1 INSAT 0 2 0 IRS 8 0 0 DDs, etc. 9 20 10 LEOS 0 1 0 ADMN, etc. 0 22 0 TOTAL 535 387 39
AITG CIG CMG CSG DSG ICG MDG PSG PPEG SMG SRG STG TSG TPD FACILITY INSAT IRS DDs, etc. LEOS ADMN, etc. 0 20

NO. OF BOOKS SUGGESTED

2000-1 2001-2 2002-3(1stQ)

40 60

80 100

120 140

Statistical miscellany – 3
No. of times cited 89 58 38 36 20 18 16 15 12 10 9 8 7 6 5 4 3 2 1 Total No. of articles 1 1 1 1 1 1 2 2 1 3 2 3 3 5 9 10 11 15 40 112 Total citations 89 58 38 36 20 18 32 30 12 30 18 24 21 30 45 40 33 30 40 644

M S Sridhar, Head, LDD

ISAC authors well cited internationally!
• • SCI* covered 269 journal articles of ISAC authors 112 ISAC papers have been cited 644 times in international journals (Average or Impact Factor: 2.39)

Authors/ co-authors of ISAC papers having 15 or more citations : KASTURIRANGAN K; MARAR TMK; SEETHA S; ASHOKA BN; JAIN AK; SHARMA AK NAGENDRA CL; THUTUPALLI GKM; REDDY MR --------------------------------------------------* Science Citation Index of Institute for Scientific Information, USA Note: SCI does not cover all journals

Statistical miscellany – 4 M S Sridhar, Head, LDD Internal reports produced & archived
YEAR-WISE PRODUCTION
63
CMG CSG AITG CIG 1 1 24 16 98 86 145 137 40 37 260 214 137 136 35 23 86 79 372 342 261 238 166 158 7 7 40 39 115 97 78 39 2 2 17 17 0 100 200 300 400 288 265

2 0 02 ( M A R )

TOTAL: PRODUCED: 2172 ARCHIVED : 1933

20 0 1

44 0

DSG ICG

2 00 0

394

MDG PSG PPEG

1 999

32 5
SMG SRG

1 998

27 1
STG TSG

1 997

2 38

TPD FACILITY

1 996

2 36

INSAT IRS LEOS

PRODUCED ARCHIVED

1 995

2 05
OTHERS

0

1 00

200

300

4 00

5 00

Statistical miscellany –5

M S Sridhar, Head, LDD

Holdings of ISRO libraries
140000 120000 100000 80000 60000 40000 20000 0 ISAC ISRO HQ NRSA SAC SHAR VSSC
37550 21750 BOOKS REPORTS BOUND JLS 129000
CENTRE ISAC ISRO HQ NRSA SAC SHAR VSSC TOTAL BOOKS REPORTS 37550 18000 12000 32750 26250 57000 183550 129000 14000 3000 47000 16100 122000 331100 BD JLS 21750 2000 7150 15000 12150 37000 95050

122000

57000 47000 32750 26250 18000 14000 2000 12000 7150 3000 15000 16100 12150 37000

Statistical miscellany –6
12000
USE/ YR .

M S Sridhar, Head, LDD (July 1, 2002)

Subject-wise collection & lent-out use of books
RANK
C OLLEC T ION

10000 8000 6000 4000 2000 0
ie c e nc om m u

1 2 3 4 5 6 7 8 9 10 11 12 13 14

USE/ YEAR Computer Science 11141 Telecommunication 2372 Electronics 3463 Management 1133 Mathematics 1515 Electrical engineering 1917 Medical Sciences 359 Materials testing, etc., 682 Physics and Mechanics 1999 Air and space transport engg. 1519 Control theory 462 Astronomy 657 Manufactures, industries, etc., 251 Chemistry, Geology, Biology,… 228

SUBJECT

COLLEC TION 7314 2144 3314 1102 1545 2233 504 1048 3147 2774 1038 2020 854 915

RATIO OF USE TO COLN 1.52 1.11 1.04 1.03 0.98 0.86 0.71 0.65 0.64 0.55 0.45 0.33 0.29 0.25

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Statistical miscellany – 7

M S Sridhar, Head, LDD (July 16, 2002)

Growth of ISAC Library
3000 2500 2000 1500 1140 1000 582 493 500 0 285 23 72 80 80 800 2272 2000 1800 1420

YR. 1975 YR. 1987 YR. 2000

2400 1800

members docs in '00

current jls

area in '0 sq. ft. use in'00

year 1975 1987 2000

members documents current jls use 285 2300 72 800 1800 114000 582 142000 2272 200000 493 240000

area 800 8000 18000

Statistical miscellany – 8

M S Sridhar, Head, LDD (August 1, 2002)

Journals & reports are less used than before (1982)

% of total borrowing NOW (2002) THEN (1982) BOOKS 84.3 80.0 REPORTS 1.2 5.0 JOURNALS 12.3 14.8 STANDARDS 0.6 0.2 NON-BOOK 1.6 0.0 MATERIALS

increase/ decrease + 4.3 - 3.8 - 2.5 + 0.4 + 1.6

90 80.0 80 70 60

84.3

Percentage of total lent-out use

2002
ST A N D A R DS 0. 6% J OU R N A L S 1 2. 3% N ON B OOK M AT E RI A LS 1 . 6%

50 40 30 20 10 5.0 1.2
B OOK S 84. 3%

THEN (1982)

NOW (2002)

14.8

12.3 0 1.6
N ON - B OOK M A T ER IA LS

R E P OR T S 1 . 2%

0.2 0.6
JOU R N A LS ST A N D A R D S

0
B OOKS R EPOR T S

Statistical miscellany – 9

M S Sridhar, Head, LDD (August 16, 2002)

Reduction in journals subscribed and reports added over the years
1200
Reports Journals

1000

Year 1980 1985 1990 1995 2000 2002

(annual intake) (subscribed) 1063 936 523 288 67 29 533 519 444 416 326 300

800

600

400 Reports (annual intake) Journals (subscribed) 0 1980 1985 1990 1995 2000 2002

200

Statistical miscellany - 10

M S Sridhar, Head, LDD (Sep. 1, ’02)

Journals and reports are more used (and cited in JST) by ISAC authors than others
Documents % Borrowed % Cited Books Reports Journals Others Total 84.3 1.2 12.3 2.2 100 33.3 25.7 35.1 5.9 100 •In other words, journals & reports are less borrowed than books but more cited in JST (Journal of Spacecraft Technology) •E-version of JST accessible at http://www.j-gate.informindia.co.in

% lent out
12.3% 1.2% 2.2%

% cited
5.9% 33.3% 35.1%
books reports journals others

84.3%

25.7%

Statistical miscellany-11

M S Sridhar, Head, LDD (Sep 16, ’02)

Percentage of time spent on print medium remained same over the years - National Readership Survey
1995(%) 2001(%) TV RADIO PRINT
80 70 60 50 40 30 20 10 0

62 22 16

72 11 1 16

INTERNET 0

PRINT 16.0% INTERNET 1.0% RADIO 11.0%

2001

1995(%) 2001(%)

TV 72.0%
Note: 2001 survey had 212,000 adult respondents; average urban Indian spends 2 hrs a day on media consumption

TV

INTERNET RADIO PRINT

Statistical miscellany-12

M S Sridhar, Head, LDD (Oct. 1, ’02)

Subject-wise misplacement / loss of books
(for a period of 3 years & 3 months)
Ot her s ubj ec t s B ui l di ng i nd. , ar t s , et c . T el ec ommuni c at i on M edi c al Sc i enc e M at hemat i c s M ec h. & Ci v i l E ngg. M anagement Spac e Sc i enc e P hy & A s t r onomy E l ec t r oni c s & E l E ngg Comput er Sc i enc e
4 2 4 8 5 7 6 5 8 16 9 34 14 12 16 34 21 23 19 13

Rank 1 2 3 4 5 6 7 8 9 9A

Subject Com puter Science Electronics & El Engg Phy & Astronom y Space Science Managem ent Mech. & Civil Engg. Mathem atics Medical Science Telecom m unication Building ind., arts, etc Other subjects Total

No. 75 21 16 14 9 8 6 5 4 4 19 181

% 41.4 11.6 8.8 7.7 5.0 4.4 3.3 2.8 2.2 2.2 10.5 100.0

Value(Rs 39824 3369 1163 3439 1586 543 671 766 182 1322 2345 55210

% 72.1 6.1 2.1 6.2 2.9 1.0 1.2 1.4 0.3 2.4 4.2 100.0

V al uei n '00(Rs . ) No.
398 75

0

1 00

200

300

400

500

Statistical miscellany –13

M S Sridhar, Head, LDD (Oct. 16, ’02)

Web Characterisation & use surveys
T ype o f s it e s
Pr ovi si onal 38%

Effectiveness of sites
brochure w are sites 40% clearly designed sites 2%

Publ i c 41 %

Pr i vate 21 %

no sites found 58%

jo b related info rmatio n
1. 2. 3. 4. 5. the ‘invisible’ or ‘deep’ web is over 500 times larger than ‘surface’ web 25000 'mega sites' represent 50% contents mean size of a public site is > 130 pages no engine is indexing > 16% 0f publicly accessible sites over 8000 search engines; >800 m pages ; >8 m sites

3

% of time spent
10

chat academic info rmatio n general info rmatio n e-mail
0
7

Internet use in India
• ½ hr to 2 hrs per day (av: 86.1 min.) • 97% for e-mail purpose • top of mind recall : yahoo 22% hotmail 13%

8

38

10

20

30

40

Statistical miscellany – 14

M S Sridhar, Head, LDD (Nov. 1, ’02}

Test reports are maximum among types of internal reports generated
INTERNAL REPORTS SL. NO. TYPE 1 2 3 GR TR ST NO. 60 602 83 745
P r oj e c t r e p A na l y s i s r e p T est r ep Revi ew r ep St a nda r ds T e c hni c a l r e p Ge ne r a l r e p. 60
0 2 0 0 4 0 0 6 0 0 8 0 0 1 0 0 0

Internal repo rts pro duced (30 Sep. '02)
CENTRE 31%

A. CENTRE REPORTS
PROJECTS 69%

SUB TOTAL 4 5 6 7 TOTAL RR TE AR PR

B. PROJECT REPORTS 269 772 254 326 1621 2366

326 T y pe of r e por t s pr oduc e d 254 772 269 83 602

SUB TOTAL

Statistical miscellany – 15

M S Sridhar, Head, LDD ( Nov. 18, ’02)

Online Public Access Catalogues (OPACs) of ISRO libraries put together have 7 lakh records

OPACs of ISRO Libraries
V SSC 32% ISA C 29%

CENTRE OPAC ISAC NRSA SAC SHAR VSSC TOTAL 200000 25000 145000 62000 230000 697000 ISRO HQ 35000

ISR O HQ 5% SHA R 9%

SA C 21%

N R SA 4%

Statistical miscellany – 16
3 9. 5 1 0. 5 11.3 11.8 1 2. 9 13 1 4. 4 1 4. 5 16

M S Sridhar, Head, LDD (Dec. 1, ’02)

Biggest Libraries of the World (Volumes in millions)
Nat i onal l i br ar y of I ndi a Y al e Uni vi ver si t y Li br ar y New Y or k P ubl i c Li br ar y Nat i onal Di et Li br ar y ( Japan) Russi an St at e Li br ar y Har var d Uni ver si t y Li br ar y Br i t i sh Li br ar y Deut sch bi bl i ot ek ( Ger many) Nat i onal Li br ar y of Canada Nat i onal Li br ar y of Chi na Li br ar y of Congr ess 0 5 10
RANK NAME PLACE VOLS IN M 1 Llibrary of congress Wash, DC 23 2 N.L. of China Beijing 16 3 N.L. of Canada Ottawa 14.5 4 Deutsch bibliotek Frankfurt 14.4 5 British Library London 13.0 6 Harvard University Cambridge 2.9 7 Russian State Library Moscow 11.8 8 Nat.Diet Library Tokyo 11.3 9 New York Pub. Lib. New York 10.5 10 Yale Univ. Library New Heron 9.5 Note: Indian National library claims to have several million items including 3 m books

23 15 20 25

Statistical miscellany – 17
No references Internal reports* Papers in JST@ 119 18 With references 99 96

M S Sridhar, Head, LDD (Dec16, ’02)

Citing habits of ISAC authors
*Checked 10 % systematic random sample; @ Checked all 114 papers in 13 issues from 91-97

INTERNAL REPORTS*

PAPERS IN JST@
No references (15.8%)

(655 references In 119 reports)

No references (59.4%) (844 references In 96 ppers)

N OT HA V IN G R EF ER EN C ES HA V IN G O N E O R M OR E R EF ER EN C ES

Statistical miscellany –18
OT HE R S ADMN, e t c . LE OS DDs , e t c . OT HE R P r . IR S INSAT FAC ILIT Y TPD T SG ST G SR G SMG PPEG P SG MDG IC G DSG C SG C MG C IG AIT G 0 200 400 600

M S Sridhar, Head, LDD (Jan 1, ’03)

Reservations for books
Over one year
Rank 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 Gr./ Pr. Res./yr. Mem bers Average DSG 518 95 5.5 CIG 253 49 5.2 CSG 440 115 3.8 PPEG 102 27 3.8 SMG 183 50 3.7 TPD 67 19 3.5 SRG 442 137 3.2 AITG 495 188 2.6 STG 181 73 2.5 MDG 279 118 2.4 PSG 262 113 2.3 CMG 188 88 2.1 ICG 174 92 1.9 INSAT 62 37 1.7 IRS 62 42 1.5 TSG 141 103 1.4 DDs 17 18 0.9 Facility 306 419 0.7 Others 108 185 0.6 ADMN 93 296 0.3 LEOS 26 110 0.2 Total 4399 2374 1.9

Visit to Library Homepage during August 2004
1351

Statistical miscellany –19

M S Sridhar, Head, LDD (Feb 6, ’05)

39 68 19 14 41 61 76 74 57 30 67 54 206 33 43 19 25 22

101 62 148

Monthly visit to homepage & web OPAC
M ain page Web OPAC

2500

2354 2144 2041 2040

2000
1694 1568 1550 1755 1660 1493 1316 1139 1001 1170 1064 1163 1204 1382 1351 1683 1743

15 0 0

10 0 0
800 698

500

359

0 S e p' 0 3 Oc t Nov Dec 03 J a n' 0 4 Fe b
M ont h

Mar

A pr

May

I un

J ul

A ug- 0 4

References
Anderson, T W and Sclove, Stanley L. An introduction to the statistical analysis of data. Boston : Houghton Miffin Company, 1978. 2. Best, Joel. Damned lies and statistics. California: University of California Press, 2001. 3. Best, Joel. More damned lies and statistics; how numbers confuse public issues. Berkeley: University of California Press, 2004 4. Koosis, Donald J. Baseness statistics. New York: John Wiley,1972. 5. Miller, Jane E. The Chicago guide to writing about numbers. Chicago: the University of Chicago Press, 2004. 6. Rodger, Leslie W. Statistics for marketing. London: Mc-Graw Hill, 1984. 7. Salvatoe, Dominick. Theory and problems of statistics and econometrics (Schaum’s outline series). New York: McGraw-Hill, 1982. 8. Simpson, I.S. How to interpret statistical data: a guide for librarians and information scientists. London: Library Association, 1990. 9. Sridhar, M S. "User participation in collection building in a special library : a case study." IASLIC Bulletin 28 (3) September 1983: 117-122. 10. Sridhar, M S. "Book procurement delay : a de-motivator to user participation in collection development". In : Building Library Collections and National Policy for Library and Information Services : Seminar Papers presented in XXX All India Library Conference, Rajasthan University, Jaipur, 28-31 January 1985. ed. by P.B.Mangala. Delhi: ILA, 1985. 329-334. 11. Sridhar, M S. "Library-use index and library-interaction index as measures of effectiveness of a special library : a case study." In : Proceedings of XXXIV All India Library Conference on Library and Information Services : Assessment and Effectiveness. Calcutta : ILA, 1988 : 449-465. 12. Sridhar, M S. "Library use and user research: with twenty case studies". New Delhi: Concept Publishing Company, 2002. 13. Sridhar, M S. “OPAC vs. card catalogue : a comparative study of user behaviour” , The Electronic Library, 22 (2) April 2004, p 175 - 183. 14. Sridhar, M S. “Subject searching in the OPAC of a special library: problems and issues”, OCLC Systems and Services: International Digital Library Perspectives, 20 (4) Winter 2004, p 183 - 191. 1.

References

About the Author Dr. M.S.Sridhar is a post graduate in mathematics and business management and a doctorate in library and information science. He is in the profession for last 35 years. Since 1978 he is heading the Library and Documentation Division of ISRO Satellite Centre, Bangalore. Earlier he has worked in the libraries of National Aeronautical Laboratory (Bangalore), Indian Institute of Management (Bangalore) and University of Mysore. Dr. Sridhar has published four books (‘User research: a review of information-behaviour studies in science and technology’, ‘Problems of collection development in special libraries’, ‘Information behaviour of scientists and engineers’ and ‘Use and user research with twenty case studies’) and 74 research papers, written 19 course material for BLIS and MLIS, presented over 22 papers in conferences and seminars, and contributed 5 chapters to books. E-mail: sridharmirle@yahoo.com, mirlesridhar@gmail.com, sridhar@isac.gov.in ; Phone: 91-80-25084451; Fax: 91-80-25084475.