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Technology Sweep in Department of Posts –

Present & Future Vision –

Challenges Before the Management and Staff –
Role of System Administrators

Presentation by

S. Samant
Member (Technology)
Department of Posts

21st November 2009

Computerisation & Networking of
Post offices
Present Scenario:

 Computerisation initiated in the VIII Plan, continued in the IX Plan

and X plan.
 X plan : Supply of Hardware, Networking of the Computerised
POs, Administrative & Postal Accounts Offices.
 12,604 Post offices computerised as on date
 More than 56 Application Software being used for various
 Out of which 9 are WAN based
 Most Software e.g Sanchay Post & Meghdoot running on LAN
(Local Area Network) – Problem of consolidating data and MIS
 1318 Pos to be Networked on WAN – 1200 done so far
 System Administrators / Managers play an important role in
Computerisation process in the Department
Initiatives for computerisation of Postal
Operations under XI Plan – I Phase
(2008-09, 09-10)

• EFC for Computerisation and Networking (1st Phase) approved by

CCEA being implemented
• Rs. 628.66 Crores allocated for 1st Phase of XI Plan for
Computerisation & Networking
• Computerisation & Networking of all double handed POs (5743)
• Upgradation of Hardware in Pos supplied with Computers in IX
• PMU for the project for developing a Comprehensive Technology
Plan, strategy for networking all POs, development of Integrated
Modular Software etc.
• IT Consultancy – M/s Accenture have been engaged after selection
found in RFP

1st Phase EFC Approved Proposal
Financial Target
( in Crores)
Sl.No. Activity Physical Target

1 Computerisation and networking of Departmental Post Offices -

a. Double handed (5143) post offices to be computerised and 5143 274.97

b. Upgradation of hardware in post offices ( 506 HOs , 1266 SOs 1772 207.33
Computerised in IX Plan.)

2 Supply of hardware to Divisional Offices 306 17.40

3 Supply of hardware to Sub Divisional Offices 1916 22.99

4 Upgradation and modernization of Postal Account Offices and PA Wing 23 7.47

of Directorate.

5 Upgradation and modernization of Software Centre at PTC Mysore 1 10.00

6 PMU for the project and consultancy for developing a comprehensive 1 3.50
technology plan and advice on strategy for networking all Pos and
integrated modular software (initial phase)

7 Consultancy for developing a comprehensive technology plan and 15.00

advice on strategy for networking all Pos and integrated modular

8 Annual Maintenance Contract - 70.00

9 Total 628.66

Computerisation of post offices has
enabled the Department to:

 Improve the quality of services at the counters

 Introduction of web based services like iMO, ePost, ePayment,
eMO etc.
 Value additions like trace and track for speed post and foreign
 Improved environment of the post offices
 Trained manpower pool
India Post Vision

Market Share

Technology To be a Improved
technology Delivery

led, self
market leader
Customer New
Centric Competencies
India Post Core Values

Human Touch


National Icon Responsive

IT Modernization Project - Mission
CCEA has approved EFC recommendations to Computerise and
Network all Post offices including Rural Pos and Computerise all
the operations in the Post offices in the next Phase
Providing improved customer service in terms of service quality,
speed of delivery and reliability
Improving operational efficiency in the face of increasing
competition from private players
Modernizing the department to achieve its short term and long
term objectives
Increase the revenue of the Department and make it self sufficient
Objectives of the I T Project:

Maximizing revenue from various services and products

Providing e-services to the citizens in efficient manner at
affordable cost
Enhancing customer satisfaction through provision of - need-
based products and services, the improvement of service quality,
speed of delivery and reliability
Ability to promote, provide its services in a user friendly ,
competitive manner in attractive environment
Ability to give compete with the Private Players offering similar
services in a modern setting
Consolidate current IT Infrastructure, migrate to an efficient,
reliable, user friendly IT System

Objectives of the I T Project ( Contd.):

Planning & Setting up All India network which supports planned IT

Systems, flexible to support future applications
Existing Application study, consolidation & migration if necessary
Greater accountability & productivity
Employee delight
Optimal Resource utilization and leveraging strengths of
extensive retail network
Introduction of Commercial Accounting System ( Accrual Based
Highest level of Business and Management efficiencies
Acquiring Brand equity of a leading edge service provider
Benefits of Computerisation &
Networking of Rural Pos (BOs)
Increase in revenue and reduction of deficit by increasing the rural
Opportunities for increase in revenues, through delivery of
Postal services of the Government and Finance Inclusion
Increase of access of customers to Postal, Financial & Insurance
Benefit senior citizens, women and other sections of the society
who have only the post office to rely on
Human Resources
Key Considerations 1:

Unique employee ID numbers

Career development – Integrated performance and career
Increase the Employee satisfaction level
Training structure and evaluation – for IT modernization
Link training with performance and skills
Identify future organization structure for IP
Work on creating a centralized employee database
Knowledge management capability

Human Resources
Key Considerations 2:

Technology enabled training for minimum work disruption

E-learning capabilities
Create platforms for attracting new talent
Create workload management capabilities
Technology to identify staff requirements
Simplify and reduce paperwork

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