POLYTECHNIC UNIVERSITY OF THE PHILIPPINES

College of Science
Department of Nutrition and Dietetics
Food Service Practicum

“Flavours of China
(Trinoma)”
Submitted by:
ARAOJO, Geilara Ana N.
CABANGAL, Marilee A.
FLORES, Chelsea M.
HIPOLITO, Melissa Carmela D.C.

RIVERA, Jean Paulene W.
BSND4-1D

I. INTRODUCTION
Flavours of China have delectable food and drinks, impeccable service and contemporary
Oriental ambience. You can choose from a variety of traditional and contemporary Chinese
cuisine. They have casual dining setup ideal for connoisseurs and foodies alike.

One of Flavours of China's signature dishes is the Tasty Flavours
Fried Chicken, marinated in special Chinese herbs and spices and
fried until golden. Flavours of China’s Fried Chicken can be enjoyed on
any occasion, from after-work eat-outs, celebrating a loved one’s
birthday, to everyday mealtimes.

Apart from that, they also offer

mouthwatering Lechon Macau, Sauteed B-day Noodles, and their
famous Yang Chow Fried Rice. For the seafood lovers, Prawn & Mango
cold salad and Steamed Fish with Soft Tofu are the all-time favorites.
Flavours of China have branches in Trinoma Mall, SM Sucat, Tomas
Morato, SM the Block, SM City Batangas, SM City San Lanzaro, SM
Southmall, and Cubao.

II. ORGANIZATIONAL CHART

III. FLOOR PLAN

IV.
MENU

V. PROBLEMS ENCOUNTERED (Before, During, After
Duty)
 Jean Paulene W. Rivera
Before our duty, we didn’t encounter that much problem because
we didn’t have a hard time in finding a restaurant that would accept
us to take our OJT in.
During our duty, I was really drained from the amount of work we
are getting in the restaurant during the earliest days of our OJT,
mainly because I am not used to it. We work for about 11 to 12 hours
daily with a day off in a week. But as we go along my body got used
to it. I was happy with the work because I am really learning. There
have been no big problem/s that I have encountered fortunately
other than dealing with impatient customers every time I am
assigned to be the Guest Service Assistant.

After our duty I am thankful because I really learned so much and
I was exposed in the different areas in the restaurant.

VI. RECOMMENDATION

VII.PICTURES OF FACILITIES

Outside Flavours of China: waiting area with seats for guests, the menu board for
passerby’s to look at and the Guest Service Assistant (GSA) area

Flavours of China’s dining area before opening

Flavour’s Of China’s dining area during operation hours

Soft drinks and water dispenser

j

Refrigerator containing
the necessary ingredients
needed in the bar and in
the kitchen

The crackers
(complimentary snack
for customers), thermos,
teacups and dessert
glass wares area.

Bar area with the chiller, blender, ice bucket, glasses for
beverages and iced tea dispensers.

VIII. PICTURES ON ACT

A picture of Marilee, Paulene and Melissa acquiring water and other
beverages at the dispenser to be served to the guests.

Marilee, Chelsea, Paulene and Melissa as Guest Service Assistants. GSAs
welcomes by greeting “Ni Hao” and attracts people to eat at Flavours of
China.

Paulene, Chelsea and Marilee cleaning the tables after busting out
the dishes.

Chelsea, Paulene and Melissa doing the table set up.

Marilee, Paulene and Chelsea clearing up the tables and busting out
the dishes.

Chelsea learning how to back up ingredients at the bar being
supervised by one of the crews in Flavours of China.

Chelsea arranging the utensils and tissue rack.

Geilara cleaning the table at the dining area before operation starts.

Flavours of China’s catering for
GMA Christmas Party last
December 12, 2014 happened
at the Amoranto Stadium.

IX. LEARNING EXPERIENCES OF EACH TRAINEE
(SUMMARY)

Jean Paulene W. Rivera
“Working in the Food Service industry is not a

job that is something to be under-estimated.
Physically, I was really drained during the
early days of our OJT, mainly because I
was not used to that amount of strenuous
works. We stand for hours, serve all kinds
of people, have to smile all day, go to
work early and go home very late.
Despite all of this, it was all worth it I
could say, because I really learned so
much.

The first thing I learned here is patience.
Patience because to be able to withstand
the most demanding customer you have to
be very considerate and understanding.
Second is, you should be wise enough and
you should learn how to negotiate. You should
learn how to be able to recommend and sell your
products for the benefit of the store. Also, you should learn how to
work on pressure, and time really is essential in this industry. You have to be
fast enough and at the same time correct and accurate in everything that you
do. In the food service industry you work as a team, no matter what.”

Chelsea M. Flores

 Marilee A. Cabangal

 Melissa Carmela D.C. Hipolito

X. CERTIFICATE OF COMPLETION
XI. TIME CARD