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General Manager


Objective: Opt for a challenging task to derive maximum efficiency with man, material and money with time to manage a
Profit making centre with maximum customer satisfaction & Up grade from segment C+ to D+.

Name: Wg Cdr CN Rajagoplan.

Qualification ; BE (mechanical) , MBA (marketing)

Professional : Automobile, Aeronautical, Quality Control ,Oracle & SAP programs on Workshop Management.

Experience: (2008) Presently working with M/S .Pearl Honda, Honda Car Dealer in Gurgaon, in the capacity of General
Manager,( After Sales). Supervising General Maintenance Shop and Body Paint Shop. Dealing with high profile
customers and attending to their service requirement to gain there satisfaction and earning profit to the establishment.
Service centre is run as per the standards established by HONDA , and directly responsible for day to day running and
reporting directly to HONDA.

Experience: (2006-2008)
General Manager with M/S Nawab Motors, Noida, dealer for M/S, TATA MOTORS, looking after 3 workshop of
mechanical and accidental, with an inflow of 75 vehicles daily on an average, turnover nearly 60 Million Rs in Parts, 40
Million Rs in Labour, having 10,000 Customers in the kitty, strength of 460 working hands. Also having the CSI(Customer
satisfaction index ) of 90% to 95% . Establishment has been declared as the best Service Centre in the Northern Region
for Customers Satisfaction by J.D.POWER Survey 2007.

General Manager for M/S, Indus Motors , dealers in Ford Cars. Looking after the complete operations of their workshop
and bring up the workshop to the required standard prescribed by the Ford India. Customers satisfaction was the main
aim, witch was to be achieved to the max of 98%, but was able to achieved 95% before relinquishing the post.

Works Manager for M/S, Excel Motors , dealers in Mitsubishi Lancer class C segment Cars. Worked in all types of
Mitsubishi variants, and other imported cars . Churning out 40 to 50 cars a day for servicing, miner, major repairs and
accidental jobs. Profit for the company raised to a figure which was highly appreciated. Selling spares and gaining the
confidence of the customers yielded good results in the Balance sheet of the company. Commitments to the customers
were strictly followed in respect of time and servicing aspects. Work was carried out under IS0 9000 policy.

(1976- 2000)
Commissioned officer of Indian Air Force in the Engineering Branch, for Care and Maintenance of Air Crafts,
Automobiles and supporting ground equipments. Dealt with all kind of Automobiles and associated equipments with
modern technology and complicated nature. Taken Premature release in the year 2000.

UNDERTAKING: With above experience , it is confidently said that the service centre can be run as per the prescribed
standards and made profitable along with satisfaction of the customers.

Present Emoluments: In total 50K.

Terms of contract: As per company’s guidelines.

Address: B703, Thiruvizha CGHS, Plot No 37,

SectorNo 10, Dwarka, New Delhi-110075


03 December 2009
General Manager