All about a BANK CARD

A Bank Card is typically a plastic card issued by a bank to its clients that performs one or more of a
number of services that relate to giving the client access to funds, either from the client's own bank
account, or through a credit account.

Cards can be classified on the basis of their issuance, usage and
payment by the card holder. There are three types of cards

Debit Cards

Credit Cards

Prepaid Cards

Debit cards
Debit cards are issued by banks and are linked to a bank account.
The debit cards are used to withdraw cash from an ATM, purchase of goods and services at Point of
Sale (POS)/E-commerce (online purchase) both domestically and internationally (provided it is
enabled for international use). However, it can be used only for domestic fund transfer from one
person to another.
Credit Cards
Credit cards are issued by banks / other entities approved by RBI. The credit limits sanctioned to a
card holder is in the form of a revolving line of credit (similar to a loan sanctioned by the issuer) and
may or may not be linked to a bank account.
The credit cards are used for purchase of goods and services at Point of Sale (POS) and Ecommerce (online purchase)/ through Interactive Voice Response (IVR)/Recurring transactions/ Mail
Order Telephone Order (MOTO). These cards can be used domestically and internationally (provided
it is enabled for international use). The credit cards can be used to withdraw cash from an ATM and
for transferring funds to bank accounts, debit cards, credit cards and prepaid cards within the country.
Prepaid Cards
Prepaid cards are issued by the banks / non-banks against the value paid in advance by the
cardholder and stored in such cards which can be issued as smart cards or chip cards, magnetic
stripe cards, internet accounts, internet wallets, mobile accounts, mobile wallets, paper vouchers, etc.
The usage of prepaid cards depends on who has issued these cards. The prepaid cards issued by the
banks can be used to withdraw cash from an ATM, purchase of goods and services at Point of Sale
(POS)/E-commerce (online purchase) and for domestic fund transfer from one person to another.
Such prepaid cards are known as open system prepaid cards. However, the prepaid cards issued by
authorised non-bank entities can be used only for purchase of goods and services at Point of Sale
(POS)/E-commerce (online purchase) and for domestic fund transfer from one person to another.
Such prepaid cards are known as semi-closed system prepaid cards. These cards can be used only
domestically.
The maximum value that can be stored in any prepaid card (issued by banks and authorised nonbank entities) at any point of time is Rs 1,00,000/The following types of semi closed pre-paid payment instruments can be issued by carrying out
Customer Due Diligence as detailed by the banks and authorised non- bank entities:

the free transaction limit is set to three transactions per month. New Delhi.to Rs. as amended from time to time. for resolution of customer complaints by the issuing banks. Such PPIs can be issued only in electronic form and should be non-reloadable in nature.  Where should the customer lodge a complaint in the event of a failed ATM transaction (account debited but cash not dispensed at the ATM)? The customer has to approach his/her bank (bank that issued the card) to lodge a complaint in the event of a failed ATM transaction.and the total value of reloads during any given month also does not exceed Rs 10. Something more to a Bank Card.at any point of time.  Who decides the limits on cash withdrawal or purchase of goods and services through use of a card? The limits on cash withdrawal at ATMs and for purchase of goods and services are decided by the issuer bank.by accepting minimum details of the customer provided the amount outstanding at any point of time does not exceed Rs 10.. Kolkata.000/. Mumbai.  What is the option for a card holder if his complaint is not redressed by the issuer? . in case of cash withdrawal at other bank’s ATM.50. is within 7 working days from the date of receipt of customer complaint. However.000/.50.by accepting any ‘officially valid document’ defined under Rule 2(d) of the PML Rules 2005. However.  from Rs.1000/. viz.10.000/. These can be issued only in electronic form. Cash withdrawal at POS has also been enabled by certain banks wherein.  Is the customer charged by his/her bank when he uses his debit card at other banks ATM for withdrawing cash? The savings bank account customer will not be charged by his/her bank up to five transactions (inclusive of both financial and non-financial transactions) in a month if he/she uses an ATM of another bank. there is a limit of Rs 10. for transactions done at ATM of another bank located in the six metro centres. For failure to re-credit the customer’s account within 7 working days of receipt of the complaint from the customer..10. Up to Rs.000/.  What is the time limit for resolution of the complaint pertaining to failed ATM transaction? The time limit.001/. the bank is liable to pay Rs 100 per day as compensation to the customer. The balance in the PPI should not exceed Rs. Bengaluru and Hyderabad.000/. a maximum of Rs.50.can be withdrawn daily by using debit cards. Hence the bank is supposed to re-credit the customer’s account within 7 working days.. within this overall limit of five free transactions.000/-. Chennai..000/per transaction.with full KYC and can be reloadable in nature.  up to Rs.

In the case of e-commerce transactions. Such cards enabling international usage will have to be essentially EMV Chip and Pin enabled. Hence.  What is the mandate for banks for issuing Magnetic stripe cards or Chip-based cards? RBI has mandated that banks may issue new debit and credit cards only for domestic usage unless international use is specifically sought by the customer. However. In the case of credit card usage at POS the requirement of PIN depends on the banks policy on security and risk mitigation. if a transaction has taken place without the additional factor of authentication and the customer has complained that the transaction is not effected by her/him. the card holder has to key in the PIN which is known only to him/her for debit/credit and prepaid cards. the card holder has to key-in the PIN which is known only to the card holder if a debit card is used. The banks have also been instructed to convert all existing Mag-stripe cards to EMV Chip card for all customers who have used their cards internationally at least once (for/through e. then the issuer bank shall reimburse the loss to the customer without demur.If a complainant does not get satisfactory response from his/her bank within a maximum period of thirty (30) days from the date of his lodging the complaint.  How are the transactions carried out through cards protected against fraudulent usage? For carrying out any transactions at an ATM.commerce/ATM/POS). additional factor of authentication is applicable except in case of international websites.  What are the liabilities of a bank in case of fraudulent use of a card by unauthorised person? In case of card not present transactions RBI has mandated providing additional factor of authentication (if the issuer bank and e-commerce merchant bank is in India). for carrying out transactions at POS too. RBI has mandated banks to send online alerts for all card transactions so that a card holder is aware of transactions taking place on his / her card. he/she will have the option to approach the Office of the Banking Ombudsman (in appropriate jurisdiction) for redressal of his grievance.  Is there anyway a customer can come to know quickly whether a fraudulent transaction has taken place using his/her card? RBI has been taking various steps to ensure that card payment environment is safe and secure. .