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Acer v200 Series

Service Guide

Service guide files and updates are available


on the ACER/CSD web; for more information,
please refer to http://csd.acer.com.tw

PRINTED IN TAIWAN

Revision History
Please refer to the table below for the updates made on Acer v200 service guide.

Date

ii

Chapter

Updates

Copyright
Copyright 2007 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced,
transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in
any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without
the prior written permission of Acer Incorporated.

Disclaimer
The information in this guide is subject to change without notice.
Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the
contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular
purpose. Any Acer Incorporated software described in this manual is sold or licensed "as is". Should the
programs prove defective following their purchase, the buyer (and not Acer Incorporated, its distributor, or its
dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential
damages resulting from any defect in the software.

Acer is a registered trademark of Acer Corporation.


Other brand and product names are trademarks and/or registered trademarks of their respective holders.

iii

Conventions
The following conventions are used in this manual:

iv

SCREEN MESSAGES

Denotes actual messages that appear on screen.

NOTE

Gives bits and pieces of additional information related to the current topic.

WARNING

Alerts you to any damage that might result from doing or not doing specific
actions.

CAUTION

Gives precautionary measures to avoid possible hardware or software


problems.

IMPORTANT

Reminds you to do specific actions relevant to the accomplishment of


procedures.

Preface
Before using this information and the product it supports, please read the following general information.
1.

This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION
decided for Acer's "global" product offering. To better fit local market requirements and enhance product
competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g.
add-on card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered
in this generic service guide. In such cases, please contact your regional offices or the responsible
personnel/channel to provide you with further technical details.

2.

Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date information
available on your regional web or channel. If, for whatever reason, a part number change is made, it will
not be noted in the printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer
office may have a DIFFERENT part number code to those given in the FRU list of this printed Service
Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and
service of customer machines.

vi

Table of Contents
System Specification
Main Features Description
Panel Features
Front and Rear View
Left and Right View
Top and Bottom View
System Block Diagram
Board Layout
Program Testing

System Utility
Machine Disassembly and Replacement
Disassembly Requirements
General Information
Pre-disassembly Instructions
Disassembly Flowchart
Removing the SD/Dummy Card
Removing the Upper Case
Removing the LCD and Mainboard Assembly
Removing the Middle Frame Assembly
Removing the Battery Pack
Removing the GPS Antenna Module
Removing the Speaker
Removing the LCD
Removing the GPS Board
Removing the Battery Switch Knob
Separating the LCD Inner Frame from the Mainboard
Removing the Power and Volume Knobs

Troubleshooting
Resetting the Device
Soft Reset
Hard Reset
Troubleshooting Procedures

1
1
3
3
4
5
6
7
9

9
11
11
12
12
13
14
14
16
16
19
19
20
21
22
23
24
25

27
28
28
28
29

FRU (Field Replaceable Unit) List

33

Exploded Diagram
Acer V200 FRU List

34
35

vii

viii

Y4B

Chapter 1

System Specification
Main Features Description
This section lists the features and operating specifications of the Acer v200 Series Travel Companion:

Performance
T

Centrality 300 MHz 32-bit RISC

System memory:

64 MB SDRAM

64 MB NAND Flash ROM

Microsoft Windows CE.NET 5.0TM (with supports for seventeen European languages)

Display
T

3.5 QVGA (Transmissive with micro reflective; TMR) with touch panel

320 x 240 resolution

65536 (64 K) colour support

Audio
T

Built-in 1 W speaker

3.5 mm stereo earphone jack

USB connector
T

5 pin mini USB connector/charger

USB power rating: 5v, 1A

Expansion
T

SD/MMC slot for navigation software and maps

Battery
T

Rechargeable 1100 mAH Li-on battery

Battery life
t

Navigation software usage: 3 hours

T
8 hours operation time for normal usage (when backlight is inactive)
NOTE: To avoid data loss, recharge the device within 30 minutes when the battery becomes low.

Dimensions and weight


T

Length: 95 mm

Height: 79 mm

Depth: 25 mm

Weight: 172 g

Chapter 1

Environment
T

Temperature:
t

Operating: 0 C to 40 C

Non-operating: -10 C to 60 C

Humidity (non-condensing): 20% to 90% RH

Chapter 1

Panel Features
This section describes the hardware interface of the Acer v200 Series Travel Companion.

Front and Rear View

Component

LED indicator

Description
Display the status of the device:

Green - Power on

Red - Battery low

Orange - Battery charging

3.5" TFT LCD (Finger-tap


Touch screen)

Displays the navigation software of your Acer v200 Series.

Soft Reset button

Use to restore the device in the event the device stop


responding.

Battery switch

Use to do a hard reset.

Speaker

Outputs audio from your Acer v200 Series.

NOTE: For more information on how to use your Acer v200 Series Travel Companion in navigation mode,
refer to the Navigation software Quick Starter Guide or the Navigation software User's Guide (located in
the Navigation software CD)

Chapter 1

Left and Right View

Label

Description

SD/MMC slot

Accepts a Secure Digital or MultiMedia Card, allowing you to add


more memory, install add-on applications or use audio or text files
stored on it with internal applications. You can also use expansion
cards to back up data from your Acer v200 Series.

Volume control switch

Push up to increase the volume of the speaker, push down to


decrease the volume of the speaker.

Power button

Press to turn your Acer v200 Series on if it is off and return to the
last screen that was displayed, or off if it is on.

External GPS antenna


connector

Connects to external GPS antenna (optional).

Chapter 1

Top and Bottom View

Label

Description

Earphone jack

Connects to audio line-out devices (earphones).

mini USB connector

Connects your device to a car charger to charge the built-in


battery.

Slots for car cradle

Connects to the car cradle of the Car Mount kit.

Chapter 1

System Block Diagram

Chapter 1

Board Layout

GPS cable connector

LCD cable connector

GPS board

mini USB (1394) connector

Speaker connector

Battery knob

Volume knob

10

Power knob

Battery connector

11

Reset knob

Phone jack

12

SD/MMC slot

Chapter 1

Chapter 1

Chapter 2

System Utility
Program Testing
The diagnostic utility for troubleshooting hardware problems are described in this section.
NOTE: This document will be updated as more information about the diagnostic utility becomes available.

Chapter 2

10

Chapter 2

Chapter 3

Machine Disassembly and Replacement


This chapter contains step-by-step procedures on how to disassemble the Acer v200 Series Travel
Companion for maintenance and troubleshooting.

Disassembly Requirements
To disassemble the computer, you need the following tools:
T

Wrist grounding strap and conductive mat for preventing electrostatic discharge

Flat screwdriver

Small philips screwdriver

Plastic flat-blade screwdriver

Plastic tweezers
NOTE: The screws for the different components vary in size. During the disassembly process, group the
screws with the corresponding components to avoid mismatch when putting back the components.
T

Chapter 3

11

General Information
Pre-disassembly Instructions
Before proceeding with the disassembly procedure, make sure that you do the following:

12

1.

Back up files to your computer to a storage card using the devices built-in SD/MMC expansion slot. You
may have to perform a hard reset for field service. A hard reset erases all data, records and entries except
for those stored in the ROM storage, and restores the devices default factory settings.

2.

Turn off the power to the device.

3.

Unplug any AC adapter and all power and signal cables from the device.

Chapter 3

Disassembly Flowchart
The flowchart below provides a graphic representation on the entire disassembly sequence and instructs you
on the components that need to be removed during servicing. For example, if you want to remove the
mainboard, you must first remove the keyboard, then disassemble the inside assembly frame in that order.

TURN OFF POWER

SD/DUMMY CARD
Ax4
UPPER CASE

LCD AND MAINBOARD


ASSEMBLY
Ax1
MIDDLE FRAME
ASSEMBLY
Bx2
BATTERY
PACK

SPEAKER

GPS ANTENNA
MODULE

LCD MODULE
Ax1, Cx1
MAINBOARD

BATTERY SWITCH
KNOB

GPS BOARD

LCD INNER FRAME

LOWER CASE

VOLUME AND POWER


KNOBS

Screw List
Item

Screw

Part No.

M1.6 x L8 (Black and Silver)

86.EAR2P.8R0

M2 x L3

86.EAR22.3R0

M1.6 x L3

86.5AR3P.3R0

Chapter 3

13

Removing the SD/Dummy Card


1.

Push against the card, as if you were pushing it further into the slot, letting the card spring out.

2.

Remove the card from the slot.

Removing the Upper Case

14

1.

See Removing the SD/Dummy Card on page 14.

2.

Remove the four rounded screw caps as shown.

Chapter 3

3.

Remove the four screws (A x4) on the lower case in the order as shown.

Step

Size (Quantity)

Color

Torque

M1.6 x L8 (4)

Silver

1.2 kgf-cm

4.

Carefully insert the flat-blade screwdriver between the upper case and lower case and twist the
screwdriver to disengage the upper case from the lower case.

5.

Remove the upper case from the base unit.

Chapter 3

15

Removing the LCD and Mainboard Assembly


1.

See Removing the SD/Dummy Card on page 14.

2.

See Removing the Upper Case on page 14.

3.

Use a flat-blade screwdriver to disengage the LCD and mainboard assembly from the lower case.

4.

Carefully detach the LCD and mainboard assembly from the lower case.

Removing the Middle Frame Assembly

16

1.

See Removing the SD/Dummy Card on page 14.

2.

See Removing the Upper Case on page 14.

3.

See Removing the LCD and Mainboard Assembly on page 16.

4.

Turn the LCD and mainboard assembly over.

5.

Disconnect the battery cable from the mainboard.

Chapter 3

6.

Disconnect the speaker cable from the mainboard.

7.

Disconnect the antenna cable from the mainboard.

8.

Detach the aluminum foil tape holding the speaker and GPRS cables in place.

Chapter 3

17

9.

Remove the screw (A) on the middle frame.

Step

Size (Quantity)

Color

Torque

M1.6 x L8 (1)

Silver

1.2 kgf-cm

10. Disengage the middle frame from frame fixing hooks on the LCD inner frame, as shown.

11. Remove the middle frame assembly.

18

Chapter 3

Removing the Battery Pack


1.

See Removing the SD/Dummy Card on page 14.

2.

See Removing the Upper Case on page 14.

3.

See Removing the LCD and Mainboard Assembly on page 16.

4.

See Removing the Middle Frame Assembly on page 16.

5.

Gently pry up the battery pack until it releases from the middle frame.

6.

Remove the battery pack.

Removing the GPS Antenna Module


1.

See Removing the SD/Dummy Card on page 14.

2.

See Removing the Upper Case on page 14.

3.

See Removing the LCD and Mainboard Assembly on page 16.

4.

See Removing the Middle Frame Assembly on page 16.

5.

See Removing the Battery Pack on page 19.

6.

Slide the GPS board out of the board slot and set it down on a flat, anti-static surface.

Chapter 3

19

Removing the Speaker


1.

See Removing the SD/Dummy Card on page 14.

2.

See Removing the Upper Case on page 14.

3.

See Removing the LCD and Mainboard Assembly on page 16.

4.

See Removing the Middle Frame Assembly on page 16.

5.

See Removing the Battery Pack on page 19.

6.

See Removing the GPS Antenna Module on page 19.

7.

Remove the two screws (B) securing the speaker to the middle frame.

8.

20

Step

Size (Quantity)

Color

Torque

1~2

M2 x L3 (2)

Black

1.6 kgf-cm

Remove the speaker.

Chapter 3

Removing the LCD


1.

See Removing the SD/Dummy Card on page 14.

2.

See Removing the Upper Case on page 14.

3.

See Removing the LCD and Mainboard Assembly on page 16.

4.

See Removing the Middle Frame Assembly on page 16.

5.

See Removing the Battery Pack on page 19.

6.

See Removing the Speaker on page 20.

7.

See Removing the GPS Antenna Module on page 19.

8.

Using a plastic flat-blade screwdriver, pry open the connector plate then remove the LCD cable.

9.

Carefully remove the the LCD module from the inner frame, as shown.

Chapter 3

21

Removing the GPS Board


1.

See Removing the SD/Dummy Card on page 14.

2.

See Removing the Upper Case on page 14.

3.

See Removing the LCD and Mainboard Assembly on page 16.

4.

See Removing the Middle Frame Assembly on page 16.

5.

See Removing the Battery Pack on page 19.

6.

See Removing the Speaker on page 20.

7.

See Removing the GPS Antenna Module on page 19.

8.

See Removing the LCD on page 21.

9.

Disconnect the GPS cable from the mainboard.

10. Disconnect the GPS cable from the GPS board, then remove the cable.

22

Chapter 3

11. Remove the two screws (C, A) on the GPS board, as shown.

Step

Size (Quantity)

Color

Torque

M1.6 x L3 (1)

Black

0.7 kgf-cm

M1.6 x L8 (1)

Black

1.2 kgf-cm

12. Remove the GPS board.

Removing the Battery Switch Knob


1.

See Removing the SD/Dummy Card on page 14.

2.

See Removing the Upper Case on page 14.

3.

See Removing the LCD and Mainboard Assembly on page 16.

4.

See Removing the Middle Frame Assembly on page 16.

5.

See Removing the Battery Pack on page 19.

6.

See Removing the Speaker on page 20.

7.

See Removing the GPS Antenna Module on page 19.

8.

See Removing the LCD on page 21.

9.

See Removing the GPS Board on page 22.

Chapter 3

23

10. Detach the battery switch knob from the mainboard.

Separating the LCD Inner Frame from the Mainboard


1.

See Removing the SD/Dummy Card on page 14.

2.

See Removing the Upper Case on page 14.

3.

See Removing the LCD and Mainboard Assembly on page 16.

4.

See Removing the Middle Frame Assembly on page 16.

5.

See Removing the Battery Pack on page 19.

6.

See Removing the GPS Antenna Module on page 19.

7.

See Removing the Speaker on page 20.

8.

See Removing the LCD on page 21.

9.

See Removing the GPS Board on page 22.

10. See Removing the Battery Switch Knob on page 23.


11. Turn the assembly over.
12. Gently detach the LCD inner frame from the mainboard.

24

Chapter 3

Removing the Power and Volume Knobs


1.

See Removing the SD/Dummy Card on page 14.

2.

See Removing the Upper Case on page 14.

3.

See Removing the LCD and Mainboard Assembly on page 16.

4.

Push the power and volume knobs inward to the lower case, then remove the knobs.

Chapter 3

25

26

Chapter 3

Chapter 4

Troubleshooting
This chapter gives solutions to common problems that may be encountered while using v200. It also provides
information about the built-in diagnostic tool and more detailed approach to identifying a hardware problem
and locating its source.
Use the following procedure as a guide for device problems.
NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or
modified options can give false errors and invalid system responses.
1.

Obtain the failing symptoms in as much detail as possible.

2.

Verify the symptoms by attempting to recreate the failure by running the diagnostic tests or repeating the
same operation.

3.

Do not use any power sources when performing an assembly or disassembly procedures.

4.

If any problems occur, you can perform the following visual inspection before you continue.

Chapter 4

Power cords are properly connected and secured.

There are no obvious shorts or opens.

There are no burned or heated components.

All components appear normal.

27

Resetting the Device


Before going through in-depth troubleshooting, attempt first to perform the following procedures.

Soft Reset
A soft reset allows the device to get a fresh start, similar to rebooting a computer. All records and entries are
retained after a soft reset.

To perform a soft reset:


1.

Make sure that the device is turned on.

2.

On the rear panel of your device, lightly press a pen or the tip of the paper clip to the reset button.

Hard Reset
A hard reset will cut off power to the device. This will erase all records and entries in your device. The device
will take a little longer to reboot when you perform a hard reset and will sync with the GPS time upon receiving
the GPS signal.
NOTE: Never perform a hard reset unless a soft reset does not correct the problem.

To perform a hard reset:


On the rear panel of your device, slide the battery switch down and up again to hard reset your device.

28

Chapter 4

Troubleshooting Procedures
NOTE: For application level failures, perform the soft reset procedure first. If the problem can not be fixed by
soft reset, then perform the hard reset.
The following table contains specific problems that may arise during the use of the device. Possible solutions
are listed for each problem.
Power/Boot-related problems
Problem
Can not boot

Possible solution
Make sure the battery is fully charged. For detailed instructions
on how to charge the device, refer to the Users Guide.
Make sure the battery switch in the rear panel is turned on.
Make sure the battery cable is firmly connected to the mainboard.
Check the battery voltage. The voltage range should be from 3.7
to 4.2V.
Make sure the LCD module is properly connected.
The mainboard is damaged. Replace the mainboard.

Device shuts down abnormally while


booting or performing soft reset and
hard reset

Make sure the battery is fully charged. For detailed instructions


on how to charge the device, refer to the Users Guide.

Device shuts down during operation

The device may have lapsed into sleep mode. Press the Power
button or Volume control switch to wake up from sleep mode.
Make sure the battery is charged for about 4 hours before initial
use.
Make sure the battery cable is firmly connected to the
mainboard.
Check the battery voltage. The voltage range should be from 3.7
to 4.2V.
Make sure the Power button is properly installed to the lower
case.
Make sure the LCD module is properly connected.

Data loss

The device may have lapsed into sleep mode. Press the Power
button or Volume control switch to wake up from sleep mode.
A hard reset may have been performed on the device. Resetting
the device erases all data previously saved on the device. Make
sure that you back up or transfer important files and data to an
expansion card before performing the hard reset. Refer to page
28 for detailed instructions.

Chapter 4

29

LCD-related problems
Problem

Possible solution

LCD blinking vertically

Make sure the LCD module is properly connected.

No picture or display

Make sure the battery is charged for about 4 hours before initial
use.
Check the battery voltage. The voltage range should be from 3.7
to 4.2V.
Make sure the LCD module is properly connected.
The LCD module failed. Replace the LCD.
The mainboard is damaged. Replace the mainboard.

Can not adjust the brightness of LCD

Perform a hard reset on the device. Refer to page 28 for detailed


instructions.
The mainboard is damaged. Replace the mainboard.

Touch panel-related problems


Problem
Inaccurate response to taps

Possible solution
Recalibrate the screen.
1.

On the System settings screen, tap Misc.

2.

Tap Calibration.

3.

Follow all onscreen instructions.

Perform a soft reset on the device. Refer to page 28 for detailed


instructions.
Perform a hard reset on the device. Refer to page 28 for
detailed instructions.
Can not calibrate the touch panel

Recalibrate the screen.


1.

On the System settings screen, tap Misc.

2.

Tap Calibration.

3.

Follow all onscreen instructions.

Perform a soft reset on the device. Refer to page 28 for detailed


instructions.
Perform a hard reset on the device. Refer to page 28 for
detailed instructions.
Reboot the device.
Make sure the LCD module is properly connected.
The LCD module is damaged. Replace the LCD.
The mainboard is damaged. Replace the mainboard.

30

Chapter 4

Audio-related problems
Problem
No sound from the speaker

Possible solution
Make sure the earphone is not plugged into the device.
Check if the devices volume is set to low.
Make sure the speaker cable is firmly attached to the
mainboard.
The mainboard is damaged. Replace the mainboard.

No sound from the earphone

Make sure the earphone cable is securely connected to the


earphone jack.
Make sure the speaker cable is firmly attached to mainboard.
The mainboard is damaged. Replace the mainboard.

Button-related problems
Problem
Special keys or buttons on the device
does not work

Possible solution
Perform a hard reset on the device. Refer to page 28 for
detailed instructions.
The mainboard is damaged. Replace the mainboard.

Memory card-related problems


Problem
Device can not identify the card

Possible solution
Re-insert the memory card.
Perform a soft reset on the device. Refer to page 28 for detailed
instructions.
Perform a hard reset on the device. Refer to page 28 for
detailed instructions.
The mainboard is damaged. Replace the mainboard.

Battery pack-related problems


Problem
Can not charge the battery pack

Possible solution
Make sure the battery is fully charged. For detailed instructions
on how to charge the device, refer to the Users Guide.
Make sure the battery switch in the rear panel is turned on.
Make sure the battery cable is firmly connected to the
mainboard.
Check the battery voltage. The voltage range should be from 3.7
to 4.2V.
The mainboard is damaged. Replace the mainboard.

Chapter 4

31

LED-related problems
Problem
Device power indicator does not light

Possible solution
Make sure the battery is fully charged. For detailed instructions
on how to charge the device, refer to the Users Guide.
Make sure the battery switch in the rear panel is turned on.
Make sure the battery cable is firmly connected to the
mainboard.
The battery pack life may be exceeded. Replace battery pack.
Make sure the LCD module is properly connected.
The LCD module failed. Replace the LCD.
The mainboard is damaged. Replace the mainboard.

32

Chapter 4

Chapter 5

FRU (Field Replaceable Unit) List


This chapter gives you the FRU (Field Replaceable Unit) listing in global configurations of Acer v200 series
products. Refer to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise
Authorization).
IMPORTANT:When ordering FRU parts, check the most up-to-date information available on your regional web
or channel. For whatever reasons a part number is changed, it will not be noted on the printed
Service Guide. For Acer authorized service providers, your Acer office may have a different part
number code from those given in the FRU list of this printed Service Guide. You MUST use the local
FRU list provided by your regional Acer office to order FRU parts for repair and service.
NOTE: To scrap or return the defective parts, follow the local government ordinance or regulations on how to
dispose it properly, or follow the rules set by your regional Acer office on how to return it.

Chapter 5

33

Exploded Diagram

34

Chapter 4

Acer V200 FRU List


Picture

Part Name

Description

Part Number

Adapter

Car charger

Charger car 5V1A CLA05D-050A

25.12003.011

Battery

Battery pack 1.1A Sanyo


553450

BTY pack 553450 1.1A Sanyo WB

60.16B0T.001

Board

GPS board

GC300 GPS BD 06856-1(SIGE)DIP

55.11K02.011G

Cable

GPS cable 2 connector


35MM

C.A. 6-pin 2CONN 35mm

50.11G56.001

USB cable 35cm

C.A. USB 35cm without core

50.16B01.001

Gooseneck

Gooseneck 1561/60/70/25

42.11K02.001

Case/Cover/Bracket
Assembly

Cradle

ASSY car holder GS310

60.12I03.001

Upper case

ASSY front case GC300A

60.11R01.001

Battery/speaker frame

MID frame G200

42.16B04.001

Lower case

ASSY rear case GC300A

60.11R02.001

LCD inner frame

LCD inner frame GS310

42.12I04.001

Communication
module

GPS antenna module

Antenn module
031015171EM0100

56.29004.001

LCD

LCD 3.5 TFT T35QT6680

LCD 3.5 TFT Wistron T35QT6680 56.07040.011

Mainboard

Mainboard GC300A

GC300A Mainboard (PD1) DIP

55.11R01.001G

Memory

SD card 512MB PQI AE805120R (MLC)

SD PQI AE80-5120R (MLC)

54.22023.011

Speaker

Speaker

Speaker W2604CE-Y55ZCA (GP)


G200

23.40225.001

Miscellaneous

GPS Antenna Mylar

G200 GPS Mylar

40.16B11.002

Power knob

Knob power key GC300A

42.12I01.011

Volume knob

Knbo volume key GC300A

42.12I02.011

Battery switch knob

Knbo battery switch GC300A

42.12I03.011

Screw rubber

Rub plug G200

47.16B01.001

Screw

SCRW TAP FLT +S M2xL3 B-Ni

86.EAR22.3R0

Screw

SCRW M FLT +S M1.6xL3

86.5AR3P.3R0

Screw

Screw TAP M1.6xL8 BK Ni steel

86.EAR2P.8R0

NS

SD DUMMY CARD

42.N30V4.003

Screw

Chapter 4

35