Kim K.

Tamura
630 Lashley B210 Longmont, CO, 80501 Home Phone: 303-651-9359 Cell Phone: 720-468-7933 E-mail: ktamura@t2pc.net

Technical Expertise
Data Backup Systems DBase III Programming for Business Applications Geometric Form Tolerancing Infrastructure Design and Installation Instructor - A+ Certification Hardware/Operating Systems Instructor - Microsoft Office Just In Time Inventory System Microsoft Access Database Programming for Business Apps Microsoft Domain Setup and Operation Microsoft DOS versions 1.0 - 7.0 Microsoft Exchange Server 2003 Standard/Enterprise Microsoft Office 97/2K/XP/2003/2007 Microsoft PowerPoint Presentation Design Microsoft Server 2000 Standard/Advanced Microsoft Server 2003 Standard/Enterprise Microsoft SQL Server 2005 Microsoft Windows 98/ME/2K/XP/Vista Network Cabling Installation Polycom Video Conferencing Systems Installation and Operation - TCP/IP Procurement Processess Production Control Operations Remote Systems Management Webhosting and Design -

Licenses and Certification
A+ Certification - Aug 2003 Dell Certified Technician, Aug 2007 Dell Customer Service Experience Dell Laptops Dell Desktops and Workstations

Professional Experience
Tech-2 PC, Private Consulting, Longmont, CO Network and PC Systems Consultant Providing quality network and pc support and solutions for business and home users. Services include systems repair, network installation, domain administration, web design/hosting, email services, training for MS operating systems and office applications, backup and data recovery, custom built systems, remote support and troubleshooting. Setup and managed MS domains including Server 2000/2003/SBS, file servers, NAS, domain controllers, dhcp servers, dns, exchange 2003, .net servers, share point servers, web servers, active directory, terminal services, backup services, domain name management and software licensing management. Provided remote access and remote support via VPN and terminal services. The role of Tech-2 PC was to resolve initial issues then analyze the clients infrastructure and provide a technology plan and budget to better manage their IT requirements and meet the needs of the future. Technology plans were then implemented without impact on the customer usually in the following progression: Network cabling installs, switches/router upgrades, server installs/upgrades, securities, workstations installs/upgrades, customer training, customer software setup/programming and documentation. Customer projects were managed via custom MS Access database/Visual Basic providing a real time customer request process. Mar 2007 - Present

Valdez Hospital - Providence, Valdez, AK IT Support Specialist/Network Administration

Feb 2003 - May 2006

Installed network infrastructure. Setup and installed 42 workstations. Maintained server backups. Managed HIPA compliance Provided hardware and software support on a daily basis. Managed 2 MS domain controllers, 2 backup servers, dns, active directory, user accounts, email accounts, and server backups. Performed workstation imaging, setup/installs and user support/training.

Prince William Sound Community College, Valdez, AK

Sep 2001 - May 2006

IT Manager/Technician/Title III Grant Coordinator/Adjunct Faculty This was a multi-function position. Primarily Information Technologies manager/technician for a small Alaska college with two satellite campuses. Secondary functions included teaching computer hardware/applications courses and coordination of Title III technology projects.

Designed/procured/installed and operated state of the art infrastructure which included 3 campuses and 1 remote village. Installed cat 5e plus fiber backbone networks utilizing 3Com Superstack switches, Instagate Firewalls/VPN and packet management. Baseline workstation build was defined and implemented via Ghost imaging. MS 2003 domain servers were installed providing dns/active directory/dhcp/wins, file,web and print services. Installed MS Exchange 2-2003 servers. Setup PWSCC.EDU domain. The video conference network was installed and later merged with domain traffic for remote support and automated connections. Setup 5 computer labs and smart classrooms.

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Setup and maintained Microsoft domain supporting 65 employees, 3000+ students, 280 workstations, 12 servers (DC/DNS/Web/Exchange/File serving/Remote access/NAS). Provided student, employee and faculty training on pc applications and use of smart teaching technologies. Technologies included Polycom video conferencing equipment, Smartboard 3000 communicating via H323 tcp/ip, and remote PC teaching. Video conferences courses included 20 connections per day for an average of 80 hours communication per week. Provided grant coordination for federal grant Title III. The primary purpose of this role was to evaluate the grant purposes/requirements, propose technology plans for funding, implement technology upgrades and project reporting. Help desk function. Provided staff and student support 24/7. Provided support for all office and specialized software, email issues, and hardware issues. Instructed MS Office, Windows XP and A+ Certification-hardware/operating systems. Worked with the local high school and instructed a dual credit high school course for A+. Provided technical equipment setup, operation and support for community events and K12 schools. Developed and presented Power Point Presentations to College Counsel meetings. Managed Software Licensing.

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Computer Task Group - Alyeska Pipeline, Valdez, AK IT Technical Support Specialist/Desktop Analyst

Feb 2000 - Aug 2002

As a member of a team of 7 technicians I functioned as on-site technical support specialist for PC hardware/software.

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Provided support and training for apprentice technicians. Assisted in providing support for 600+ users/workstations on a MS domain. Provided support for unique non-Microsoft computers and PCL devices. Provided support for analytical labs and HPIB test equipment.

Additional Business Experience

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Database Programming-Dbase III, MS Access, FoxPro, Filemaker Report Coding-ASK Management Systems, MS Access, Dbase III Inventory Control and Cycle Count Systems

Shipping and Receiving Material Returns Processing and Tracking Production Control Documentation Geometric Form Tolerancing Associate Buyer/Expediter Computer systems assembly/software setup/warranty repairs Disk Drive Assembly/Testing Construction-Residential Home Framing


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Education
Prince William Sound Community College, Valdez AK Front Range Community College, Broomfield CO