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Multi-Agency Framework

for Local Government

Simon Robinson
Simon.Robinson@oracle.com

Todays Registrations
LB Barking & Dagenham
LB Brent
LB Bexley
Brighton and Hove Council
Cambridge City Council
Cambridgeshire CC
LB Camden
LB Greenwich
LB Hammersmith & Fulham
LB Harrow
Hartlepool Borough Council
LB Hillingdon
LB Hounslow

Isle of Wight Council


LB Islington
Kent CC
LB Lambeth
LB Merton
LB Newham
Peterborough Council
Portsmouth City Council
Southend on Sea BC
Suffolk CC
Sunderland City MBC
Thurrock Council
Wokingham Council

Agenda
Setting the Scene
Trying to make sense of it all
Break
Case Study Bolton MBC
Lunch
The Oracle Solution
Demonstration
Break
Speaker Panel Q&A

Setting the Scene

Mark Bray
Mark.Bray@Oracle.com

What I am going to cover in setting the scene


y Multi agency working problems &
considerations
y How we approached a similar problem and
lessons learnt
y Shape of solution, how we have applied the
lessons, and why we think its compelling

Considerations for Multi agency working


Client
Need

Government
Policy

Coordinated
Service

Portfolio
Planning

Technical
constraints

Drivers and considerations


is this too hard?
Policy Drivers

Business
Considerations

Technical
Considerations

IRT

Seamless Service

Integrating the silos

Single Assessment

Autonomy

DPA & Caldicott

Joint Mental Health

Funding/Ownership

Unique identifiers

ICRS

Flexible infrastructure

Data cleanliness

Childrens Trusts

Sharing knowledge

Data ownership

Care Trusts

Community
infrastructure

Security and access

eGovernment a similar problem

The Problem
y
y
y
y
y
y
y

Large enterprise
Many businesses
Many different faces in the community
Different management structures
Different drivers, challenges, objectives
Need for unified corporate approach
Huge change management challenge

Evolving Electronic Service


WWW

Information
Base

Social
Services

Housing

Leisure

Street
Services

Evolving Electronic Service


WWW

Information
Base

Social
Services

Housing

Leisure

Street
Services

Evolving Electronic Service


WWW

Information
Base

Contact
Database

Social
Services

Housing

Leisure

Street
Services

Evolving Electronic Service


WWW

Information
Base

Contact
Database

Social
Services

Housing

Leisure

Street
Services

Lessons learnt
y
y
y
y
y
y

Corporate approach
Flexible scaleable architecture
Fast, low risk, low cost deployment
Incremental change management
Integration is key
Template based solution

Think big, Start small, Layer the complexity

Where we have implemented


y
y
y
y
y
y
y
y
y

Hertfordshire CC
Hull City Council
Liverpool City Council
East Renfrewshire Council
Clackmannanshire Council
South Lanarkshire Council
South Ayrshire Council
Peterborough City
Calderdale MBC

y
y
y
y
y
y
y
y
y

LB Havering
City of Westminster
Bolton MBC
Stevenage BC
Sandwell MBC
Newport County Borough
LB Croydon
Northumberland CC
Berwick BC

Our Solution

Oracle believes a community infrastructure that will enable


multiple services to deployed over time is the answer to the
problem

ITV

Office

Phone

Web

Mobile

Police

Paper

YOT

WWW

Voluntary

Healthcare

Social Services

Education

Multi-Agency Framework

Network Infrastructure

We achieve this with a single Architecture for Inter-Agency


collaboration

WWW
Channels

Channels
Services

Multi-Agency Framework
Single View of
Customer

Internet Workflow
Engine

Applications e.g.
IRT, SAF, e-Forms
Agencies

Agency
Systems

Network Infrastructure

Network

An Integration Architecture enables data sharing

WWW

Paper

ITV

Office

Phone

Mobile

Web

Multi-Agency Framework
Oracle
Application
Interconnect

Adapter

Oracle9i
AQ

Cross Referencing
Messaging Hub
Rules Engine
Message Transformation

Adapter

Adapter

Adapter

Adapter

Adapter

Agency

Agency

Agency

Agency

Agency

Agenda
Setting the Scene
Trying to make sense of it all

Case Study Bolton MBC


Lunch
The Oracle Solution
Demonstration

Speaker Panel Q&A

Agenda
Setting the Scene
Trying to make sense of it all

Case Study Bolton MBC


Lunch
The Oracle Solution
Demonstration

Speaker Panel Q&A

Agenda
Setting the Scene
Trying to make sense of it all

Case Study Bolton MBC

Lunch
The Oracle Solution
Demonstration

Speaker Panel Q&A

Agenda
Setting the Scene
Trying to make sense of it all

Case Study Bolton MBC

Lunch
The Oracle Solution
Demonstration

Speaker Panel Q&A

What is Oracle Local Government Multi


Agency Framework?

Simon Shears
MAF - IRT Devt. Programme Manager

Hold onto your hats!


y The art of keeping it simple
y The Development team
y Demo coming soon!

Multi Agency Framework - IRT


Public

Level 0
Services
Available

Feedback

Voluntary/Common

Level 1

Level 2
Track Referral

Receive
Notifications

Manage
Outcomes

Child in Need
Meeting*

Risk Impact
Matrix

New(?) Child

Assign to SSD
(Level 3)

Child Summary
or Detail Info

Change of
Circumstances

Chronology
Report

Level 1-2 Back


Office Updates

Raise
Concern
Info on Services
Process Help

Super Set
Of All Children
IRT
Database

IRT Scope

Professional-only

Level 3

Referral/
Consultation*

Logon/Security

Get Contacts

Self-Referral
(future)

Referrer Access

Initial & Core


Assessments
All Other
SSD/YOT/Health
core
Functions

Social
Services
Connex
-ions

* = Off-line/
Traveller
Functions

A&E

YOT
Hub

Education

PCT
Systems

y Demo coming REAL soon!

Overcoming Data Protection Issues


Why is CrossReferencing so
important?

IRT

Hub
IRT Soc Ss Educ Health YOIS App Z

Protocol Driven
Security
Audit
Re-usability cost
Data quality
Message Transformation
Workflow rules

1234 SS012 U999 NHS.. <blank> Z1234


1238 <blank> U888 NHS.. Y1234 <blank>

Social
Services
Education

App Z
Health

YOIS

y Demo NOW!
y Demo until the questions run out.
y Business questions first please

Multi Agency Framework - Components


y
y
y
y
y

Multi Agency Service web application


Integration Framework built for IRT
Web Portal for holding IRT information on services
eForms for IRT (based on Boltons Child Concern Model)
Infrastructure:

A childrens set-up of data


A special security and auditing set of functions
DataLoaders
Reports
Workflows for notifications
An Impact Analysis Report
A Fast Forward package to implement these

Using Relationships

People
Property (eg disturbance)
Active and Inactive
Services to these
Reporting
Where else?
Maintenance of

Lives at

Sarah

Mother of

Jones

Anytown
Ward
Property in

23 Acacia
Gardens
Lives at

Anytown
School
Pupil at

Head Teacher of

John

Arthur

Jones

Smith

Jane
Respite carer of

School in

Johnston

Think Big, Start small, layer the complexity


Starting the change..
Phase

Solution Components - benefit

1: I

Web KnowledgeBase improve access


Log Concerns/Involvements reduce risk
Simple Contact Information improve service
Data Loaders improved data quality
Simple Notifications less cracks

2:

& I

3: A & R

Cross-system chronology better view


More systems complete(r) picture
Change of Circumstance pro-active reporting
eForms Common Assessments/Referrals
Mobile Assessments/Referrals lower cost
Impact Assessment outcomes reporting/returns
Risk Analysis predictive, prevention justification

In Summary whats different?


y Delivers on overarching inclusive solution
y Builds on, not replaces, existing systems
y eForms was not technically possible 6 months ago
y Oracles investment in integration
y IRT is the first of a family of Multi-agency
framework solutions.
y Commitment to make it low-risk and affordable

Agenda
Setting the Scene
Trying to make sense of it all

Case Study Bolton MBC

Lunch
The Oracle Solution
Demonstration

Speaker Panel Q&A

SUMMARY AND CLOSE


Simon Robinson