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JENNIFER HOLLING

Bothell, WA 98012 425.444.4448 jholling@live.com

TOP PERF ORMI NG & RESU LT S -DRIVEN PROF ESSI ONAL


Operations Management | Release Management | Project Management
Accomplished and highly motivated self-starter with broad based experience encompassing change management,
release management, and project management; keen ability to balance project requirements and customer requests to
achieve aggressive goals and objectives. Inspiring leader with ability to motivate others to optimize quality and overall
efficiency. Strong interpersonal skills, proficient in fostering positive stakeholder relationships and communicating
effectively at all levels. Highly technical, with a strong understanding of operations functions, dependencies, and
technology.
AREAS OF EXPERTISE

Creating & Streamlining Processes


Relationship Building & Management
Asset/Infrastructure Management

Change/Release Management
Adapting to New Technologies
Organization & Planning

Excellent Communication
Leadership & Team Development
Analysis & Decision-Making

Technical Proficiencies: Microsoft Office Suite (Word, Excel, PowerPoint), SharePoint, Basic SQL, Basic Networking
Protocols, and Enterprise Servers/Building & Managing Project Servers.
PROFESSIONAL EXPERIENCE

MICROSOFT, 2002-2014
Senior IT Operations Manager, Visual Studio Online (2011-2014) ~ 30% Telecommute
Leveraged talents and expertise to manage assets and budget for MSDN/Technet/Visual Studio Online
Created, managed, and identified innovative solutions to continually improve Sprint planning/communication
process for Service Engineering team; Streamlined/ran Incident Management for MSDN/Technet properties.
Key Achievements:
Designed Quality Control process for Incident tracking, allowing for custom incident reporting (TFS);
Compiled/Analyzed Incident Reports for weekly Live Site reviews with directors and escalated trends
Successfully reduced COGs by over $60k/month (25%); Reduced Server count by over 10%; Performed all fiscal
asset planning, met all planned and unplanned hardware needs for 2 growing teams while remaining significantly
below budget; Removed all dependency on DCI (loaned/rented virtual program) resulting in additional $80k/mo
savings over 3 years; Recovered over $600k of unallocated hardware and returned assets to service pool.
Created and implemented budget tracking plan, identified and tracked discrepancies to resolution. Spearheaded
several investigations resulting in multiple refunds of more than $5k.
Planned/executed migration of over 200 servers into new datacenters with minimal seed servers and zero
downtime.
Built a reusable planning/tracking infrastructure for launch readiness. Managed and communicated operational
readiness plans for multiple large launches, including Windows launches which often increased traffic 150%+.
Release Manager, MSDN/Visual Studio (2006-2011) ~ 30% Telecommute
Effectively managed MSDN/Technet Production releases. Envisioned, designed, and implemented communication
processes and standards for partner publishing management. Stabilized release processes, resulting in 3+ years of
no public downtime releases by learning and mitigating technological interdependencies.
Key Achievements:
Drove implementation/standardization of MS Project; Restructured release processes to better manage
relationship between system dependencies and stakeholder needs, resulting in 50% less release time; Enabled
Dev/Test and Operations teams to function as a cohesive unit.
Defined and prioritized release scope, managed bug burndown for two simultaneous sprints, across three teams,
driving toward CC and monthly release; Scheduled and Deployed to pre-production environments; Performed basic
verification and troubleshooting when necessary

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JENNIFER HOLLING - PAGE 2


425.444.4448 jholling@live.com

Owned and coordinated all change management processes. Tracked, approved, and scheduled all change requests;
Identified/mitigated failure points (risk management); Created and maintained infrastructure maps and
operational documentation.
Designed and maintained re-usable site/publishing status processes; Designed and maintained standardized Test
signoff criteria for releases; Ensured effective communication regarding site and publishing status to all
stakeholders, Designed publishing schedule to reduce conflicts and increase efficiency between publishing teams.
Proactively analyzed weaknesses, documented disaster recovery plans, and made appropriate recommendations.

Product Manager, OM/MSIT (2002-2006) ~ 20% Telecommute


Effectively managed integration of worldwide internal Microsoft customers and strategic outsource partners
(fulfillment vendors) into marketing programs systems.
Key Achievements:
Skillfully planned and implemented complex worldwide launches (often localized).
Identified and implemented process improvement opportunities to streamline tenant and vendor integration.
Spearheaded a Quality Evaluation project for the platform to improve overall processes and documentation.
Assisted Product Management, Program Management, and Analyst team with platform releases, including input for
Functional Specifications, Business Requirements, and configuration options. Provided appropriate documentation
in support of overall project management processes.
PRIOR EXPERIENCE

Product Manager, TUXEDO TECHNOLOGIES (@MICROSOFT), 2001-2002


Director Operations / Co-Owner, PC OUTFITTERS, 1999-2001
Corporate Sales Rep (1996-1997); Floor Sales Rep (1996-1997); Corporate Sales Manager, COMPUTER STOP,
1996-1999
EDUCATION

Pursuing PMP Certification


Bachelor of Arts in Business Management, 1998, University of Washington
VOLUNTEER ACTIVITIES

WASHINGTON STATE PTA - WOODSIDE ELEMENTARY


Secretary (2014-Present): Manage all email communications for PTA and the school. Migrated documentation to
online formats and manage online documentation. Process meeting minutes and publish agendas/minutes.
Box Tops Coordinator (2010-Present): Create and execute contests and collection sheets for students, evangelize
box tops program, and collect and submit box tops to General Mills. General Mills pays the school $ .10 for each box
top submitted; School earns an average of $2,000/year in box tops funds.
Junior Achievement Coordinator (2011-Present): Gather teacher requirements and matching parent volunteers
for the Junior Achievement program, and coordinate classroom materials and schedules for instruction; Teach a
minimum of one class per school year. Junior Achievement is a nonprofit organization providing a series of
business, economics, and life-skills programs to enhance the education of youth.
Co-Chair, Ways and Means (2013-2014): Collaborated with co-chair to plan and coordinate all fundraisers.
Collected funds, reconciled sales reports, prepared flyers, and evangelized events to drive attendance.
PACK 31 - CUB SCOUTS
Pack Committee Chair (2012-Present): Lead, organize, and coordinate the pack committee, which is responsible
for planning pack events. Coordinate yearly re-charter, approve payment requests, and preside over planning
meetings. Currently fulfill all communications roles of the pack secretary.
Den Leader/Assistant Den Leader (2011-Present): Design and implement the plan for weekly meetings.
Coordinate activities and provide guidance to the scouts.
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