You are on page 1of 3

February 2, 2015

Ms. Marlene H. Dortch, Commission Secretary Office of the Secretary Federal Communications Commission 445 12th Street SW, Suite TW-A325 Washington, DC 20554

RE: EB Docket No. 06-36 2014 CPNI Certification Filing for Wiphonica Technologies Inc. Form 499 Filer ID Number: 828415

Dear Ms.Dortch,

In accordance with FCC's CPNI rules set forth in EB Docket No. 06-36, and pursuant to 47 C.F.R.

§ 64.2001 et seq. please find attached, Wiphonica Technologies Inc.’s compliance certificate for the calendar year 2014 including:

Statement of CPNI Procedures and Compliance

Explanation of actions against data brokers

Summary of all customer complaints concerning the unauthorized release of CPNI.

Please include this Certification in EB Docket No.06-36. If you have any questions about this filing, please contact me at 847-660-6710 or


me at 847-660-6710 or Sincerely, Jignasa K.Patel Principal Wiphonica Technologies Inc. 1208

Jignasa K.Patel Principal Wiphonica Technologies Inc.

1208 Woodlands Creek Way, Apex, NC, 27502 T: (847) 660-6710, (646) 998-0001

cc via email: Best Copy and Printing, Inc. FCC@BCPIWEB.COM

Wiphonica Technologies Inc. or "WTI"’s Certificate of Compliance with Protection of Customer Proprietary Network Information for the Year Ending December 31, 2014

On Behalf of Wiphonica Technologies Inc., I Certify As Follows:

I, Jignasa K.Patel, am the Principal of Wiphonica Technologies Inc. and therefore an officer of this company. My business address is 1208 Woodlands Creek Way, Apex, NC, 27502. WTI’s Form 499 Filer ID is 828415.

I have personal knowledge of the facts stated in this Certificate of Compliance.

Statement explaining procedures followed to protect customer’s CPNI:

Wiphonica Technologies Inc.(or "WTI") has policies, procedures and practices in place to comply with the FCC's rules pertaining to use, disclosure and access to customer proprietary network information ("CPNI") set forth in EB Docket No. 06-36, pursuant to 47 C.F.R. § 64.2001 et seq. to safeguard its customer’s CPNI, including call detail information from improper use or disclosure by employees and to discover and protect against attempts by third parties to gain unauthorized access to customer CPNI.

WTI does not use or permit access to CPNI to market any services that are not within the category of service that WTI provides to customers. WTI may use CPNI to market service offerings within the same categories of service to which the customer already subscribes and has trained its personnel that they are not to use CPNI for other marketing purposes. If WTI elects to use CPNI in a manner that does require customer approval, it will follow the applicable rules, including the institution of operational procedures to ensure that notification is provided and appropriate customer approval is obtained before CPNI is used or disclosed.

WTI does not disclose CPNI to any unauthorized agents, affiliates, joint venture partners or independent contractors, nor does it use CPNI to identify or track customers who call competing providers. WTI only releases or discloses customers’ CPNI for the express limited purpose of initiating, rendering, billing and/or collecting for services rendered by WTI. In such cases, disclosure is made only pursuant to a written and binding service agreement that includes terms governing the permitted uses, as well as the confidentiality and safeguarding of CPNI.

WTI does not disclose or provide CPNI to third parties, unless the request is made pursuant to a valid court order, or other legal notices.

WTI ensures that all access to CPNI is approved by a supervisor with knowledge of the FCC's CPNI requirements and has instituted training procedures and a corresponding disciplinary process to ensure that its personnel understand and comply with restrictions regarding the use and disclosure of, and access to CPNI.

WTI does not disclose CPNI over the telephone in response to a customer-initiated telephone inquiry, unless: (1) the customer can provide reasonable identification as a proof of authorized personnel and his/her affiliation with the customer as per the

written agreement between WTI & the customer (2) the customer can provide the call detail information that is the subject of the inquiry without the assistance of a customer service representative; or (2) WTI calls the customer back at the telephone number of record either in response to a customer inquiry via telephone, email or by mailing the call detail information to the customer’s address of record.

WTI maintains records of customer approval and disapproval for use of CPNI in a readily available location that is consulted on an as needed basis.

WTI administers an employee disciplinary program to ensure compliance with internal procedures in place to protect it’s customers CPNI. This program includes penalties for the violation of internal privacy protection procedures, including the potential termination of employees, when appropriate.

WTI, on an ongoing basis, reviews changes in law affecting CPNI, and updates and trains company personnel accordingly.

If a breach of CPNI occurs, WTI will provide electronic notification of the breach to the U.S.Secret Service and the FBI within seven (7) days. WTI will also notify customer after seven (7) more days unless there is a risk of immediate and irreparable harm to the customer in which case WTI will notify the customer immediately. WTI will keep records of discovered breaches for at least two (2) years.

WTI has not developed at this point any information with respect to the processes pretexters are using to attempt to access CPNI.

Explanation of Actions against Data Brokers WTI has not encountered any circumstances requiring it to take any action against a data broker during the year to which this Certificate pertains.

Summary of all Customer Complaints Received WTI has not received any customer complaints concerning the unauthorized release of CPNI in or during the year ended on December 31, 2014.

Date filed: 01/30/2014

the year ended on December 31, 2014. Date filed: 01/30/2014 Jignasa K.Patel Principal Wiphonica Technologies Inc.

Jignasa K.Patel Principal Wiphonica Technologies Inc.

1208 Woodlands Creek Way, Apex, NC, 27502 T: (847) 660-6710, (646) 998-0001