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30 Denton Avenue #1006  Scarborough, Ontario M1L4P2  

Solutions-oriented Telecom Engineer/Network Engineer with more than eight years experience and
demonstrated achievement in the deployment and maintenance of complex communications systems.
• Hands-on expertise in Cisco IP Telephony, Cisco Unified Messaging System and Call center system

• Comprehensive expertise in LAN switching, IP routing, network security and network troubleshooting

• Strong working knowledge in legacy telecom networks and systems of leading telecom vendors

• Achieved CCNP, CCVP and CCIE(voice)

• A customer-focused professional with excellent organizational, analytical and problem solving skills.
Recognized for teamwork, initiative, and performance at high standards in technical environments
with tight datelines with multiple priorities.
Cisco IP Cisco UCM, Cisco Unity, Unity Connections, Cisco IPCC, UCCX, CUPS, VOIP
Telephony gateways and H323 gatekeepers, SRST, CME, CUE, FXO, FXS PRI Trunk, SIP
Trunk and endpoints. Proficient in Cisco IP Telephony and data network
implementation and troubleshooting. VXML service
Telecommunications Worked on Alcatel SDH, DACX,, Microwave, NEC satellite systems, HNS VSAT
systems, MCL HPAs, Tandberg TV systems, Fiber Optic network
Data Networking Cisco 6500, 3700,3500 and 2900 series switches, Cisco ISR 3800,2800 and
1800 series routers, PIX 515, 535 and 525, ASA 5500 security appliances,
port grouping and LAN /WAN QoS in conversed network.
Operating systems Windows 2003 Enterprise Server, Windows 2000, Unix, Linux, DOS
Applications Remedy Ticketing System.
Desktop Application MS Word, Excel, PowerPoint, Outlook, Access, Telnet, ProcomPlus , Secure
CRT, MS Visio.
Network Tools Wireshark, tcpdump, Ethereal,

Bachelor of Science Engineering – Dual concentration in Electrical & Electronic Engineering
Chittagong University of Engineering and Technology, Bangladesh, passed in the year 1988 and has
been evaluated by The University of Toronto as equivalent of Canadian University degree
Attended Cisco Network Specialist curriculum full time program from Sep 2008 to Sep 2009 at Winnet
Systems, Toronto, Canada and earned the following certifications
* CCNP * CCVP * CCIE(Voice)
Cisco Voice Engineer, ASKE Canada Inc, Ontario, Canada 01/05-08/08
Worked as lead Cisco voice support engineer for designing, planning and deployment of Cisco AVVID
network and post sales support.
• Programmed and configured Cisco Call Manager, Unity, Unity Connections and CUPS,
implemented VXML service using CUCM 7 and H323 gateway.
• Programmed and configured IPCC Express and CRS scripting to meet customer needs
• Deployed Cisco voice gateways and H323 gatekeepers, CME, CUE and SRST
• Configured services on Cisco LAN/WAN hardware including ISR Routers, L2 Catalyst Switches,
Catalyst Switches Layer-3 routing, ASA and PIX security appliances
• Implemented routing protocol, ACL, TCP/IP subnetting, VLAN, VRF, Port Security, Traffic
shaping, Priority Queuing, Class of Service in AVVID
• Resolved operational issues involving routers, switches, firewalls, Call Manager, Unity, Unity
Connections, CRS nodes, CUPS, CME, CUE, and H323 network components
• Maintained and updated Network engineering records, including network maps, IP address
allocation records, work instructions and network standard documentations
Network support Technician, Luxell Technologies, Inc., Ontario, Canada 07/03 -12/04
Performed network cabling, installed routers and switches. Configured Cisco routers using RIP, IGRP,
EIGRP and OSPF. Upgraded Cisco routers, switches and Firewall (pix) IOS using TFTP.
• Designed and maintained a computer network of more than 1500 users.
• Responded to customer complain related to LAN and WAN connectivity issues.
• Installed and configured Cisco routers and switches for LAN switching and WAN routing
• Maintained Network wiring closet, Patch Panels, and Cable Management systems
• Prepared and maintained network documentation of configuration of deployed solutions

Telecommunication Engineer , Emirates Telecommunications Corp., Sharjah, UAE 02/96 - 04/03
Served as maintenance engineer across the complete range of advanced RF and computer
communications systems (e.g., VSAT Network, Computer Network and TV Network).
Performed test and repair of telecommunication system, configured communication devices and
supervised two technicians. Extensive customer involvement on installation projects. Maintained a heavy
workload of installation projects and developed comprehensive expertise in all phases of
telecommunications and computer network.
Responsibilities and Achievements:
• Planned and implemented network with class C address for over 200 user .
• Established and maintained digital link at DS0, DS1, E1, DS3 and STM-1 level .
• Maintained a network with more than 200 user in various subnets and switches.
• Performed verification test on microwave links, SDH terminals, digital x-connect equipment
(DACs), TV transmission network, and high power amplifiers.
• Developed and implemented contingency back-up system for TV transmission that increased
revenue from TV services more than 40%.
• Implemented VSAT technology for telephony and data services that increased revenues 50%.
Provided telephony service in remote locations where conventional service was not available.
Worked under authority of top government officials (e.g., Prime Minister, Vice President) in
Eastern Europe, Africa, and Asia as well as under UN peace keeping forces in Kosovo to
implement new technologies and provide crucial strategic telecommunications services.

Telecom System Engineer, Telegraph & Telephone Board, Dhaka, Bangladesh 01/92 – 01/96
Leading telecommunication service provider of Bangladesh providing land phone, cell phone and Internet
services across the country
Key Projects and Achievements:
• Formalized System Test Procedure for routine maintenance schedule.
• Developed a strong team prepared to address any system failures and kept systems operating at
peak performance through regular maintenance. Posted a record of zero service breakdowns.
• Led implementation projects involving new technologies that increased revenue more than 60%.
Set up and maintained new digital telephony, TV and voice compression equipment capable of
handling greatly increased volume with improved service quality and a drop rate of nearly zero.
• Performed in-station tests and SSOG tests for television and telephone traffic.