Ann Divers

ADDRESS:
MOBILE:
EMAIL:

Camperdown, Sydney
+ 61 (0) 402 517 600
ann.divers@gmail.com

LINKEDIN: http://au.linkedin.com/pub/ann-divers/14/5b6/a91

EXECUTIVE SUMMARY
A versatile and effective Senior Change Manager with a solid history in the design and successful implementation of
large and complex Organisational Change & Transformation projects / programs including those in highly change
resistant and change fatigued environments. Working for blue-chip organizations and government departments has
engaged and managed Stakeholders from blue-collar up to CFO/CIO/CEO Board Level building effective working
relationships. Well-developed business acumen, demonstrated leadership capabilities, a highly consultative style and
strong written and verbal communications skills including strong negotiation and stakeholder management skills.
With a hands-on approach to change management, knows how to balance theory with practicalities and works well
under pressure to meet hard deadlines. A passionate achiever with the flexibility to undertake short term assignments
and positively transform and rescue troubled projects and provide innovative solutions to overcome challenges in a
timely and cost efficient manner. A highly credible professional to Leadership Teams, key senior stakeholders,
suppliers and service providers. Quickly, easily and effectively fits in to an already established team and seamlessly
keeps projects up to task.
CORE COMPETENCIES
Organisational Change Management
Prosci ADKAR Model and Kotters 8 Step Process
Productivity and Performance Improvement
Project / Programme Management

Process and Business Transformation

Planning, Management and Leadership
Stakeholder Engagement and Management
Communication, Negotiation and Liaison

CAREER HIGHLIGHTS

Over 10 years of rich experience in Change Management in diverse industries like Banking, Finance, Mining,
Resources, Manufacturing, Insurance and Retail in private and government organisations, encompassing
international exposure in South Africa, New Zealand, Singapore and Malaysia
Rescued Projects and manoeuvred clients out of situations that threatened project catastrophes, and left
organisations after achieving desired results in short time-frames having equipped them with an internal
change competency that would continue to create sustainable change in the future
Successfully delivered in highly change resistant environments encompassing changes to Systems &
Technology, Business Processes and Job Roles, Culture, Behaviors and Organization Structures.
Effectively dealt with demographically and geographically diverse large and complex corporate environments
on global transformation projects, successfully managing different time zones, cultures and communication
needs with all stakeholders, including those who did not speak English as their first language

Leave of Absence
May 2014 to November 2014
Full-time caregiver during friends illness
Provided round-the-clock care for seriously ill female friend with breast cancer coming to the end of her life,
including medication management, assistance with activities of daily living, coordinating in-home therapies and
hospital treatment etc.

Ann Divers

EMPLOYMENT HISTORY
Barangaroo Delivery Authority Sydney November 2013 to March 2014
Change Manager / Lead (5 month contract)

Replaced existing finance and back-office systems implemented in cloud-based software as a service - Cloud
based SAP Business ByDesign, with Finance, Procurement and Project Management at its core, and utilising
SAPs accelerated implementation methodology
Developed & implemented strategies and plans for change management, benefits realisation, communication,
stakeholder management, organisational design, impact assessments, risks, job roles, and key and end user
training
Identified potential risks and problem areas, and developed specific initiatives to address or mitigate concerns
Successfully managed project within tight deadline
NSW DEC LMBR Project Sydney July 2013 to September 2013
Change Lead Schools

The Learning Management and Business Reform (LMBR) Project is designed to replace ageing technologies within
Department of Education and Communities (DEC) Schools and TAFE across NSW

Led, mentored and supported team of two Change Management consultants for all change activities to ensure
business readiness for SAP Finance and Student Management streams across an initial group of 230 NSW
Public Schools
Developed strategy and detailed plans for both streams and began developing Role Mapping steps,
responsibilities and deliverables
Identified and mitigated series of risks and issues primarily relating to industrial relations
Ciber Inc. / Philips Lumileds Singapore, Malaysia March 2013 to May 2013
SAP Change Lead (3-month contract)

The project involved replacement of JDE System in San Jose (USA), Netherlands, Singapore and Penang (largest user
base of 600+) to ensure organisation was ready for Phase 1 Go-Live in October 2013

Established relationships with key stakeholders including sponsors and business process owners to understand
prevailing conditions for change, and diagnosed organisational challenges and initial anticipated impacts
Delivered Change Management strategy and plan, communications strategy and Change Agent Network
approach, conducted Change Readiness Assessment and selected Key Users and Business Process Owners
Coached and supported Senior Leaders and Sponsors
Successfully communicated with stakeholders in Penang who did not use English as their first language
Handed over completed and approved strategies and plans to two locally based Change Managers for
implementation
Auckland, New Zealand February 2013 to March 2013
Change Management Assessor

Engaged by 2 of New Zealand's major organisations to undertake Change Project Health Checks
Examined wide range of aspects objectives, scope, approach, plans, management, leadership support,
quality of resources, programme governance and sponsor/stakeholder commitment and submitted findings
report
AA Insurance Ltd. Auckland, New Zealand July 2012 to December 2012
Change Manager / Lead (6 month contract)

Ann Divers

Managed, mentored and trained 4 internal Change Consultants through large Customer Migration project with
major impact on the National Call Centre
Developed a structured Change methodology integrating specific change deliverables, interdependent
programs and initiatives into detailed project plan
Coached and supported Business Systems Leadership team to lead organisational change more effectively, and
introduced Change Champion Network to support building an internal change competency
Formulated Action Plan and led development of Business Case for Intranet Redesign project & establishment
of PMO
Developed content and successfully presented Proscis ADKAR methodology as best option
Westpac Bank Auckland, New Zealand January 2012 to June 2012
Change Program Manager / Lead (6 month contract)

Led and implemented the initial organisational change management activities for the $100 million dollar Transition
and Transformation program to bring in-house multiple services previously outsourced to IBM. Program scope
involved over 90 projects under 14 Towers / Portfolios, as well as the Organisational Restructure and Cultural
Alignment Projects impacting the overall organisation of over 10,000 employees throughout NZ.
This program enables a further 5 year continuance of IBM services to Westpac with a complete overhaul of the terms
set out in the previous 10 year IT&T agreement

Developed Change Management strategies and plans for the first 12 months after carrying out exhaustive and
requisite assessments over all departments and the wide range of stakeholders
Coordinated with 8 Project teams, partnered with and mentored Project Managers on change management
benefits / activities, and negotiated and enhanced relationships with key stakeholders and sponsors to identify
challenges, overcome obstacles, establish standards, and leverage strengths to ensure a holistic and integrated
approach to overall solutions delivery
Led cultural change initiatives beginning with Executive Team and Senior Level Stakeholders with a focus
on driving a new customer-centric culture throughout the Bank and improved alignment with IBM
Developed content and facilitated workshops on cultural alignment between Westpac and IBM executives
providing feedback and recommended actions
Led focus group on change strategys development and execution across multiple work streams
Worked closely with HR on organisational restructuring project to ensure following of correct procedures for
expected high number of redundancies
Oakton Sydney June 2011 to September 2011
Senior Consultant Change Management

Technology and Business Consulting Company offering range of IT solutions

Developed content and presented Selling Organisational Change Management (OCM) to Client, and
Practice and Project Managers respectively to encourage buy in to Oaktons OCM service offering
Provided leadership and support to Change Management team, and liaised with Marketing to develop on-line
and off-line strategies to build internal and external awareness of OCM practice
Northern Territory Government Darwin, Australia December 2010 to June 2011
SAP Program Change Manager (6 month contract)
Led Organisational Change and Communications activities, supporting implementation of integrated end-to-end $20m
SAP Asset Management System to replace 9 non-integrated legacy systems affecting 27 government agencies in
highly change resistant environment

Developed all Change Management and Communications strategies and plans

Identified and engaged with all internal and external stakeholders, facilitated in developing plans for
managing impact of change, aided Project Managers in removing roadblocks, and established change
performance standards and expectations

Ann Divers

Educated stakeholders of impact, roles and obstacles through detailed communications and workshops, and
establishing Change Agent Network
Pacified highly resistive stakeholders, creating strong relationships and becoming their trusted advisor
Coached and trained internal Change Manager to continue change activities until Go-Live
Successfully led and facilitated workshops and Playback sessions

PREVIOUS PROJECTS AND WORK EXPERIENCE

Company
BHP Billiton Ltd.

Place
South Africa & Australia

Borders Books

Kuala Lumpur, Malaysia

& Australia
Gold Coast, Australia

Sensis Pty Ltd.

Gold Coast, Australia

Description
SAP Human Capital
Management Software
SAP
Credit
Risk
Transformation Program
Consolidate SAP ERP
installations
Transition US system to
SAP platform
Overhaul ERP

National
Australia Bank
BHP Billiton Ltd.

Brisbane, Australia

MFS Group

Gold Coast, Australia

Mergers & Acquisitions

Role
Change Manager / Lead

Period
Jun 10 Nov 10

Change Program Lead

Mar 09 Oct 09

Change Program Manager

Jun 08 Jan 09

Change Manager

Jan 08 Jun 08

Change Manager

Apr 07 Dec 07

Change & Communications

Mar 04 Mar 07

Action International Business Coaching Global Marketing & Communications Manager 2002 to 2004
Marketplace Communications Communications, Media Consultant & Business Dev. 1997 to 2002
Bullivants Natural Health Products National Marketing & Communications Manager 1993 to 1997

EDUCATION
Bachelor of Business Victoria University New Zealand
PROFESSIONAL CERTIFICATIONS AND TRAINING

Cert IV in Small Business Management CEA QLD Australia

Cert IV Training & Assessment TAFE QLD Australia
Prosci, ADKAR & Kotter Change Methodologies
Stephen Warrilows Change Management Practitioners Master Class

SKILLS Prosci ADKAR Model, Kotter, SAP, Project Management, Microsoft Office Applications, Agile OCM