You are on page 1of 100

Datacard® CE840™

Instant Issuance System
User’s Guide
March 2014

Part No. 527260-002 Rev. C

Please do not attempt to operate or repair this equipment without adequate training. Any use, 
operation, or repair you perform that is not in accordance with the information contained in this 
documentation is at your own risk.

Proprietary Notice
All drawings and information herein are the property of DataCard Corporation. All unauthorized 
use and reproduction is prohibited. 

Trademark Acknowledgments
Datacard is a registered trademark and service mark of DataCard Corporation in the United States 
and other countries.
CE840 is a trademark of DataCard Corporation.
Windows is a registered trademark of Microsoft Corporation. 
All other product names are the property of their respective owners.

Datacard Group
11111 Bren Road West
Minnetonka, MN 55343‐9015
Phone: 952‐933‐1223
Fax: 952‐933‐7971

© 2013, 2014 DataCard Corporation. All rights reserved.
Printed in the United States of America.


Compliance Statements
Liability Statement
The WARNING and CAUTION labels have been placed on the equipment for your safety. 
Please do not attempt to operate or repair this equipment without adequate training. 
Any use, operation or repair in contravention of this document is at your own risk. 

All Datacard® products are built to strict safety specifications in accordance with CSA/
UL60950‐1 requirements and the Low Voltage Directive 2006/95/EC.   
Therefore, safety issues pertaining to operation and repair of Datacard® equipment are 
primarily environmental and human interface.
The following basic safety tips are given to ensure safe installation, operation and 
maintenance of Datacard® equipment. 

Connect equipment to a grounded power source. Do not defeat or bypass 
the ground lead. 

Place the equipment on a stable surface (table) and ensure floors in the work 
area are dry and non‐slip. 

Know the location of equipment branch circuit interrupters or circuit 
breakers and how to turn them on and off in case of emergency. 

Know the location of fire extinguishers and how to use them. ABC type 
extinguishers may be used on electrical fires. 

Know local procedures for first aid and emergency assistance at the customer 

Use adequate lighting at the equipment location. 

Maintain the recommended temperature and humidity range in the 
equipment area. 


 may cause harmful interference to radio  communications. même si le brouillage est susceptible d'en  compromettre le fonctionnement. which can be determined by turning the equipment off and on. However. uses and can radiate radio frequency energy and. FCC Notices This device complies with Part 15 of the FCC Rules. pursuant to Part 15 of the FCC Rules. Operation is  subject to the following two conditions: (1) this device may not cause interference. et (2) l'utilisateur de l'appareil doit  accepter tout brouillage radioélectrique subi. including interference that may cause undesired  operation. and (2) this device  must accept any interference received. Note: This equipment has been tested and found to comply with the limits for a Class A  digital device. L'exploitation est autorisée aux deux conditions suivantes:  (1) l'appareil ne doit pas produire de brouillage. Industry Canada Notice This device complies with Industry Canada licence‐exempt RSS standard(s). This  equipment generates. if not installed  and used in accordance with the instructions. the  user is encouraged to try to correct the interference by one or more of the following  measures: — Reorient or relocate the receiving antenna. These limits are designed to provide  reasonable protection against harmful interference in a commercial installation. — Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils  radio exempts de licence. and  (2) this device must accept any interference. Operation is subject to the following  two conditions: (1) This device may not cause harmful interference. there is no guarantee that interference will not occur in a  particular installation.Regulatory Compliance These notices apply to the Datacard printer and all Datacard accessory devices that  connect to the printer. — Consult the dealer or an experienced radio/TV technician for help. including interference that may cause  undesired operation of the device. iv . — Increase the separation between the equipment and receiver. If this equipment does cause harmful interference to radio or  television reception. Changes or modifications not expressly approved by the party responsible for  compliance could void the user's authority to operate the equipment.

 any host  equipment incorporating the 506241 module must include the FCC ID/IC number on the  host label as follows: Contains transmitter module IC: 889B‐506241001 where 889B‐506241001 is the module's IC certification number. Notice for Europe The EU Declaration of Conformity can be found on Datacard. will be required to take whatever measures are  necessary to correct the problem. and the EU RoHS Directive EU Directive 2011/65/EC. Notice for China (Simplified Chinese) 警告 此为 A 级产品,在生活环境中, 该产品可能会造成无线电干扰。 在这种情况下,可能需要用户 对干扰采取切实可行的措施。 Notice for Taiwan (Traditional Chinese) v . R&TTE  Directive 1999/5/EC.  the users. In the event of interference. Operation of this equipment in a  residential environment may possibly cause interference. Contains transmitter module FCC ID: GDI‐506241001 where GDI‐506241001 is the module's FCC ID number. at their own expense. This printer  conforms to Class A of EN 55022 and to EN 301 489‐ We hereby certify that this printer complies with EMC Directive2004/108/EC .Host Device Labeling Requirement Notice To meet the FCC and Industry Canada host device labeling requirements.

and birth defects or other reproductive harm.Notice for Japan Japanese Voluntary Control Council for Interference (VCCI) class A statement  Korea Communications Commission (KCC) statement California Proposition 65 Compliance WARNING: This product contains chemicals. including lead. Wash hands after handling. known to the State of California to cause cancer. vi .

Revision Log CE840 Instant Issuance System User’s Guide Revision Date A January 2013 B April 2013 C March 2014 Description of Changes First release of this document Updates for Card Printer Driver release 4.1 Updates for Card Printer Driver release 5.0 and new supplies and features vii .

viii .

and Enter Keys _____________________________________ 19 Ribbon Light ______________________________________________________________ 19 Card Light ________________________________________________________________ 19 Use the LCD Menus____________________________________________________________ 20 LCD Menus________________________________________________________________ 21 Pause the System__________________________________________________________ 22 Change the LCD Backlight Brightness_______________________________________ 23 View the Printer Serial Number from the LCD Menu __________________________ 25 View Card Counts from the LCD Menu _____________________________________ 26 View the Network IP Address from the LCD Menu____________________________ 29 Set Magnetic Stripe Coercivity from the LCD Menu __________________________ 32 Use Printer Manager___________________________________________________________ 34 Load Supplies _________________________________________________________________ 36 Load Indent Ribbon Cartridge _____________________________________________ 36 Load Topping Foil Cartridge________________________________________________ 38 Load Print Ribbon (Optional) _______________________________________________ 40 ix . Front and Right Side) ___________________________ 5 Printer Connections (Left Side) ______________________________________________ 6 The Embosser Component (Top. and Right Side) _______________________ 7 Inside the Embosser _____________________________________________________ 8 Embosser Connections (Back and Left Side) ______________________________ 9 System Labels__________________________________________________________________ 9 Printer Configuration Label _________________________________________________ 10 Embosser Configuration Label______________________________________________ 11 Chapter 3: Using the System _______________________________________________________ 13 Process Cards ________________________________________________________________ 13 How the Card Travels ______________________________________________________ 14 About Secure Encryption __________________________________________________ 15 Application _______________________________________________________________ 15 Power On the System__________________________________________________________ 16 Use the Front Panel ____________________________________________________________ 17 Power Button______________________________________________________________ 17 LCD Panel ________________________________________________________________ 17 User Button and Light ______________________________________________________ 18 Down Arrow. Front. Up Arrow.Contents Chapter 1: Introduction ____________________________________________________________ About this Manual______________________________________________________________ Intended Audience ____________________________________________________________ Technical Support ______________________________________________________________ 1 1 1 1 Chapter 2: About the System _______________________________________________________ 3 The CE Series Instant Issuance System ___________________________________________ 3 System Overview ______________________________________________________________ 4 System Components ___________________________________________________________ 5 The Printer Component (Top.

149–173) ___________________________ Close and lock doors __________________________________________________ 100: Request not supported____________________________________________ 101: Job could not complete __________________________________________ 102: Card not in position _______________________________________________ 103: Printer problem ___________________________________________________ 104: Critical problem __________________________________________________ 105: Magstripe data error ______________________________________________ 106: Magstripe data not found_________________________________________ 107: Magstripe read data error_________________________________________ 108: Magstripe read no data __________________________________________ 109: Print ribbon problem ______________________________________________ 110: Print ribbon out or missing _________________________________________ 111: Card not picked__________________________________________________ 112: Card hopper empty ______________________________________________ 53 54 55 56 57 57 58 58 59 59 62 62 63 64 65 65 66 67 67 70 71 71 71 71 71 71 72 72 72 72 73 73 73 74 74 75 75 75 x .Load the Cleaning Sleeve_________________________________________________ 41 Load Cards in the Hopper_________________________________________________ 43 Chapter 4: System Maintenance __________________________________________________ Maintain the Printer ___________________________________________________________ Maintain the Embosser________________________________________________________ Clean the Printhead __________________________________________________________ Clean the Printer _____________________________________________________________ Clean the Embosser Rollers ___________________________________________________ 45 45 46 46 48 51 Chapter 5: Troubleshooting _______________________________________________________ Locating a Problem Within the Card Production System _________________________ Locating a Problem with Basic Printer Functions ________________________________ Tools for Troubleshooting______________________________________________________ Installation Problems _________________________________________________________ Card Printer Driver Problems __________________________________________________ The Card Printer Driver does not detect the network-connected printer______ Driver status or Windows print queue does not provide expected data ______ Card Appearance ___________________________________________________________ Print Troubleshooting ______________________________________________________ Indent Troubleshooting____________________________________________________ Topping Foil Troubleshooting ______________________________________________ Magnetic Stripe ______________________________________________________________ Using Advanced Troubleshooting Tools ________________________________________ Card Jams ___________________________________________________________________ Printer Card Jam _________________________________________________________ Embosser Card Jam ______________________________________________________ Messages and Conditions ____________________________________________________ Messages on the Printer LCD ______________________________________________ Messages from the Card Printer Driver on the PC ___________________________ Messages from Printer Manager ___________________________________________ Other Messages __________________________________________________________ Respond to Messages ________________________________________________________ Printer Component Messages (100–124.

113: Close cover to continue ___________________________________________ 75 114: Cover opened during job __________________________________________ 76 116: Magstripe not available ___________________________________________ 76 117: Reader not available ______________________________________________ 76 118: Print ribbon type problem __________________________________________ 77 119: Print ribbon not supported _________________________________________ 77 120: User paused the printer ____________________________________________ 77 121: Print ribbon not identified __________________________________________ 77 122: Magstripe format problem _________________________________________ 78 123: Insert new card side 1 up __________________________________________ 78 124: Insert same card side 2 up _________________________________________ 78 149: Option not installed________________________________________________ 78 150: Print while unlocked _______________________________________________ 78 151: Failed to lock______________________________________________________ 78 152: Insert new card side 2 up __________________________________________ 79 153: Insert same card side 2 up _________________________________________ 79 170: Insert new card side 1 up __________________________________________ 79 171: Insert same card side 1 up _________________________________________ 79 172: Insert cleaning card _______________________________________________ 79 173: Improper shutdown________________________________________________ 79 Embosser Component Messages (125–148) _________________________________ 80 125: Emboss critical error _______________________________________________ 80 126: Emboss format error _______________________________________________ 80 127: Emboss transport error _____________________________________________ 80 128: Embosser card jam ________________________________________________ 80 129: Embosser topper jam ______________________________________________ 81 130: Embosser card entry jam___________________________________________ 81 131: Embosser card exit jam ____________________________________________ 81 132: Embosser card stack full ___________________________________________ 81 133: Embosser card reject full ___________________________________________ 82 134: Indent ribbon low _________________________________________________ 82 135: Indent ribbon supplies out _________________________________________ 82 136: Indent ribbon break _______________________________________________ 82 137: Embosser wheel error ______________________________________________ 83 138: Embosser indent error______________________________________________ 83 139: Embosser card problem ___________________________________________ 83 140: Embosser not available ____________________________________________ 83 141: Close emboss cover _______________________________________________ 83 142: Emboss cover error ________________________________________________ 84 143: Topping foil problem_______________________________________________ 84 144: Topping foil out____________________________________________________ 84 145: Topping foil type problem__________________________________________ 84 146: Topping foil support err ____________________________________________ 84 147: Topping foil no tag found __________________________________________ 84 148: Topping foil low ___________________________________________________ 85 xi .

Driver-Only Messages _____________________________________________________
500: The printer is not available ________________________________________
501: The printer connection was lost ____________________________________
502: The card data is missing or is not usable ____________________________
504: The card data is missing or is not usable ____________________________
505: USB communication issue _________________________________________
506: A card is currently processing _____________________________________
507: The printer is unlocked ____________________________________________
508: The printer is shutting down________________________________________
509: The printer is offline or suspended __________________________________
510: The printer is unlocked ____________________________________________



Chapter 1: Introduction

About this Manual
This manual provides user information for the CE Series Instant Issuance System. 
The manual includes:

An overview of printer components and options, and a description of the 
system label.

How to use the printer, including how to power the printer on and off, how to 
use the front panel and LCD menus, card processing basics, how to print a test 
card, and how to load and replace supplies.

How to perform routine maintenance and troubleshooting tasks. 

An additional CE Series Installation and Administrator’s Guide is available for use 
by administrators or other professionals responsible for printing cards. Refer to 
the CE Series Owner’s Library CD.

Intended Audience
The manual is intended for the printer operator responsible for printing cards, 
loading and replacing supplies, printer maintenance, and troubleshooting.

Technical Support
Contact Datacard Technical Phone Support at 1‐800‐328‐3996.

CE840 User’s Guide




  An additional Installation and Administrators Guide is available for use by  administrators or by professionals developing a new system for card production. it must be set up  and installed.  Before you use the system. or other knowledgable person to  learn about the features of your card program. Each card program has specific features that are important for you to understand. It will help you learn about the  features of the system and how to process  cards successfully and efficiently.  use the various components.  This guide provides operator information and describes how to install the system.  Please read this manual thoroughly before you  use the system. In most cases. CE840 User’s Guide 3 . the installation will  be performed by your system administrator or  service provider.  Talk with your supervisor. and perform routine tasks.Chapter 2: About the System This chapter introduces the Datacard® CE Series  Instant Issuance System and its components. system administrator. This section describes: • The CE Series Instant Issuance System • System Overview on page 4 • System Components on page 5 • System Labels on page 9 The CE Series Instant Issuance System This manual describes the CE Series Instant  Issuance System and how to use it.

 and presents a finished card. personalizes the card  using that data. printing text and images.System Overview The CE Series Instant Issuance System is used to produce on‐site financial and  debit cards. The system is a multi‐component  system consisting of the following:                                                              Printer Component Embosser Component 4 Printer Component The printer provides print and encoding features. About the System . It processes magnetic stripe data and programs smart card chips using secure encryption. An optional indenter can produce indented characters on the back or the front of the card. embossing. Embosser Component The embosser produces raised characters and numbers on the front of the card. reading or  programming smart cards. The system receives data from a PC or other computer. Personalization includes processing magnetic stripe data. and indenting  financial data. The system is designed to issue cards at the user’s location (called on‐demand or instant issuance).

processes magnetic stripe data. CE840 User’s Guide 5 . Latch Button The latch button releases the swingarm. The input hopper holds up to 100 cards. Card Input Hopper Load the cards to use with the CE system into the input hopper. power button. and programs smart cards using secure encryption.System Components Use the following sections to become familiar with the CE system. Front Panel The front panel Includes the user button. The Printer Component (Top. if one is installed. and LCD panel with navigation keys. Cover Ridges Press down on the ridges when closing the swingarm to make sure that it latches properly on both sides. Printer The printer component prints full-color images. Front and Right Side)                                                              Latch Button Swingarm Cover Ridges Front Panel Printer Card Input Hopper Swingarm The swingarm provides access to the printhead and ribbon. status lights.

About the System . Network Connection The network connection allows you to connect the system to a network via Ethernet. Printer Access Cover Lock The access cover lock provides secure access to the printer.Printer Connections (Left Side)                                                              Manual Advance Knob Printer Access Cover Lock Network Connection Embosser Connection Power Connection 6 Power Connection The power connection provides a plug-in receptacle for the printer power supply. Embosser Connection The embosser connection allows you to connect the embosser to the printer using a cable from the embosser. Manual Advance Knob The manual advance knob allows you to move the card in the card track to clear a card jam.

Printer Mounting Pins The mounting pins align the printer with the embosser. Embosser Access Door Lock The embosser access door lock provides secure access to the embosser supplies. Card Output Hopper The card output hopper holds up to ten completed cards.                                                    CE840 User’s Guide 7 . and Right Side)                                                              Cable Guide Printer Mounting Pin Printer Mounting Pins Card Transfer Area Printer Mounting Lock Embosser Supplies Access Door Embosser Access Door Lock Card Output Hopper Cable Guide The cable guide keeps the interconnect data cable between the printer and embosser hidden. Embosser Supplies Access Door The embosser supplies access door provides access to the indent ribbon and topping foil cartridges.The Embosser Component (Top. Printer Mounting Lock The mounting lock secures the printer to the embosser. Card Transfer Area The card transfer area receives the card from the printer component and places it in position for embossing and indenting. Front.

About the System . Topping Foil Cartridge The topping foil cartridge holds the topping foil supply. Reject Card Tray The reject card tray holds up to five unfinished cards or cards that were not processed properly. Slide the lever to the right to lock the components together.Inside the Embosser                                                              Manual Advance Knob Printer Lock Lever Indent Ribbon Cartridge Reject Card Tray Topping Foil Cartridge 8 Printer Lock Lever The lever locks the printer to the embosser. Empty the reject card tray regularly to prevent card jams. Indent Ribbon Cartridge The indent ribbon cartridge holds the indent ribbon supply. Manual Advance Knob The manual advance knob allows you to move the card in the card track to clear a card jam.

 where  to find them.Embosser Connections (Back and Left Side)                                                              Power Connection Cable Lock Receptacle Cable Lock Receptacle The cable lock receptacle allows you to connect a cable-style lock. System Labels There are two labels on the system: the printer configuration label and the  embosser configuration label. CE840 User’s Guide 9 . such as a Kensington® lock. and how to read them. Power Connection The power connection provides a plug-in receptacle the embosser power supply. The following section describes the labels.

 unlock the printer and press the silver button on top  of the printer. To view the label. the information for those  items is on the label. date and  country of assembly. The swingarm is spring‐loaded and opens when the latch button is  released. and the MAC address to use when the printer is connected  using an Ethernet network.                                                              The printer configuration label shows the printer name.Printer Configuration Label The printer configuration label is located on the left‐hand side of the printer  swingarm. The printer configuration label provides information that is useful when  requesting service. If  components are installed by the dealer or sales group. configuration. 10 About the System . It also helps you know which components are installed.

 and  date and country of assembly. The embosser configuration label provides information that is useful when  requesting service. configuration. If  components are installed by the dealer or sales group. The embosser configuration label shows the embosser name. It also helps you know which components are installed. CE840 User’s Guide 11 . the information for those  items is on the label.Embosser Configuration Label The embosser configuration label is located inside the embosser on the lower  enclosure. To view the label. unlock and open the embosser supplies access door  and locate the label inside.

12 About the System .

 such as  the printer’s front  panel. and  how to use the features of the system.                                                    CE840 User’s Guide 13 . The software is designed to send card data to the card  personalization system. this is a custom application developed specifically for your  organization.Chapter 3: Using the System This section details information about how the card travels  through the system. This section describes how to: • Process Cards • Use the Front Panel on page 17 • Use the LCD Menus on page 20 • Use Printer Manager on page 34 • Load Supplies on page 36 Process Cards The software used to enter card data is called a server‐based print director. In  most cases.  Contact your system administrator for details on processing cards with your  system’s configuration. how the data is received and processed.

Characters are embossed. Unfinished cards or cards not properly processed are placed in the reject card tray in the embosser. When magnetic stripe and smart card functions are  complete.                                                              The Printer encodes magnetic stripe data and processes smart card information. the card is flipped to indent characters and apply topping  foil to the characters on the back of the card. Indent data is processed first. On  entering the embosser.  If the card design includes indent data and the embossing wheel includes  optional indent characters.How the Card Travels Card processing begins when you send the card to print from the PC. Characters are indented. the card is turned automatically and moved  back to the indent module to indent and apply topping foil to the characters on  the front of the card. The card is transferred into the embosser component through a series of flippers. An image can be printed on the card or printing can be turned off for pre-printed cards. The card moves to the magnetic stripe encode area or to the smart card park  station depending on the type of card selected. 2. the system processes the indent data first. Topping foil is applied to the characters. 1. The hopper  pick mechanism picks a card and moves it into the printer component for  processing. Indent ribbon is applied to the characters. 1. The card flipper turns the card over so that characters can be embossed on the front of the card. 2. 14 Using the System . The encrypted data is decrypted  and written to the card. The finished card exits the system through the card output hopper. If the card design includes indent  characters on the front of the card. the card is transferred to the embosser component.

  You can use Datacard Printer Control Language (DPCL2) to write a custom  application that meets the needs of your organization. The application must be  able to: • Lock and unlock the printer. CE840 User’s Guide 15 . with links to  the interface used at the issuance sites. and 3DES‐112 (Triple Data Encryption Standard) encryption methods. The printer supports SSL (Secure Sockets Layer). First the characters are embossed and then topping foil is applied to  those characters. • Send data that the printer can accept. If non‐encrypted data is sent to the printer. To change the default encryption method.The system then processes the emboss data.  About Secure Encryption Secure encryption on the CE Series system means that all data entered is  converted into a secure form of code by your software application before it is sent  to the system.  The default setting is SSL. The printer decrypts the code and sends the data to the magnetic  stripe or smart card chip on the card. Application The CE Series system is used with an application that processes card data and  obtains the needed authorization from the financial system that manages  customer accounts. see your  system administrator or contact your service provider. a message displays on the  printer’s LCD panel and the card is rejected. this is a centralized application. The printer does not accept magnetic stripe or smart card data that is not  encrypted. In most cases. AES‐128 (Advanced Encryption  Standard). The emboss function is a two‐step  process.

Power On the System
1. Power on the system by pressing the power button on the front panel.
2. Wait until the system has powered on and Ready displays on the LCD panel.


Using the System

Use the Front Panel
The front panel of the printer provides the controls you need to operate the 
system. The front panel controls are described in the following sections.

LCD Panel
Status Lights


User Light &
User Button

Power Button
Use the POWER button to power the system off and on. All lights show steady 
amber while the system powers on. 
To power off the system, press the POWER button for 1 to 2 seconds until the 
system powers off. 
To power off the system while processing cards, press the button for 2 or more 
seconds. Cards jobs do not complete and are sent to the reject card tray.

LCD Panel
The LCD panel indicates the system status. It displays the following:

A menu system that allows you to work with the printer. Refer to “Use the 
LCD Menus” on page 20 for details. 

Printer and embosser messages. Refer to “Respond to Messages” on page 
71 for details. 

CE840 User’s Guide


User Button and Light
The printer’s USER button displays with a border of light that indicates the system 
status. Use the USER button to:

Suspend the printer—press the USER button when the LCD panel displays 

Clear a message—press the USER button once. 

Clear all messages—press the USER button for 2 seconds or more. 

Determine whether the system is ready, busy, or not available. Indicators 
include the following:


The system is off or suspended.



The system is ready.


Flashing green

The system is busy. The light flashes
slowly (every 2 seconds).
The system has a hardware error
concerning the embosser. The light
flashes quickly (every 1/2 second).



The system is not ready.
The P OWER button was pressed to turn
the printer off.


Flashing amber The system has a problem. The light
flashes at a medium rate (every
The system has a hardware error
concerning the printer. The light
flashes quickly (every 1/2 second).
Color Cycle:
The system is not ready. A door on
Amber, Green, the system is open. The colors cycle
Light Green, Off quickly (every 1/2 second).
Close and Lock Doors displays on the
LCD panel if no other message is




Using the System

 Refer to “Use the LCD Menus” on page 20 for details. The light flashes quickly (every 1/2 second). Ribbon Light The ribbon light flashes amber when the indent ribbon or topping foil levels are  low or out. and network IP address. and Enter Keys Use the arrow keys to move through the LCD menu system and the ENTER key to  make a selection. Off The cards are okay.  Off Ribbon is okay. If you don’t press a key for  30 seconds.  Press the up or down arrow key while the LCD panel displays Ready to display  additional information about the printer on line 2.                                                              Flashing amber There is a problem with the cards related to the printer component.                                                              Flashing green There is a problem with the cards related to the embosser component. the LCD panel returns to the default Ready message. or The ribbon is out or there is a problem with supplies. including the firmware version.Down Arrow. The light flashes quickly (every 1/2 second). A message displays on the LCD panel with details of the problem when the card  light is flashing quickly (every 1/2 second).                                                              Flashing amber The ribbon is low.  printer model. The light flashes slowly (every 2 seconds).                                                              Card Light The card light flashes green when the system has a card problem in the embosser  component and flashes amber when the system has a card problem in the printer  component. The light flashes quickly (every 1/2 second). Up Arrow.                                                              CE840 User’s Guide 19 . or when there is a problem concerning supplies. serial number.

 Refer to “Use the Front Panel” on page 17 for more information  about other features of the front panel. the LCD menu system is  available. When the system is not actively processing cards.Use the LCD Menus The front panel of the printer component includes an LCD panel with navigation  keys.  Use the LCD menu to do the following tasks: 20 • Pause the System on page 22 • Change the LCD Backlight Brightness on page 23 • View the Printer Serial Number from the LCD Menu on page 25 • View Card Counts from the LCD Menu on page 26 • View the Network IP Address from the LCD Menu on page 29 • Set Magnetic Stripe Coercivity from the LCD Menu on page 32 Using the System .

• Use the Configuration  menu to change settings.                                                    CE840 User’s Guide 21 . HINTS & TIPS • You can access the menu system when Ready displays on line 1 of the LCD  panel.  • Use the Status menu to  see settings and data  about the printer. • The printer returns to the Ready status after two minutes of no activity.  This menu is used only  during installation or  removal of the system. press the up or down arrow  key to scroll to Exit and then press the ENTER key.  Changes not applied are lost. • Use the Activate menu to  enable and disable secure  features of the printer. • To leave a selection without changing the value.LCD Menus The menu system has four  major branches:  • Use the Maintenance  menu to run a cleaning  card or a test card.

                                                             Suspended displays on line 1 of the LCD panel.                                                              Ready displays on line 1 of the LCD panel.                                                                                                                 22 Using the System .Pause the System The system can be paused to prevent additional cards from being processed. An active print job (if any)  continues until it completes. The printer is available to print cards  again. Pause the system by pressing the USER button while Ready or Busy displays on  line 1 of the LCD panel. A  paused system completes an active print job and suspends any additional jobs  from printing until it returns to a Ready status. Return the system to a Ready status by pressing the USER button. 1.                                                              2. Any additional card production is paused.

B. Press the E NTER key to enter the Configuration menu. Press the USER button.                                                                                                                 CE840 User’s Guide 23 .Change the LCD Backlight Brightness Begin with the printer displaying Ready. Access the LCD backlight option. Press the down arrow key until Configuration displays on line 2 of the LCD  panel.                                                              Press the down arrow key to display LCD Backlight on line 2 of the LCD  panel. 1. B. Press the E NTER key to select LCD Backlight.                                                              Suspended displays on line 1 of the LCD panel. Press the E NTER key to enter the menu system. Enter the menu system.                                                              2. The USER button shows steady green. C. A. A.

 the printer is available to  print cards.                                                              5. A.3.                                                              When Ready displays on line 1 of the LCD panel. D. Exit the menu system.  4. Press the Down arrow key to lower the light level.                                                    24 Using the System . Press an arrow key repeatedly until Exit displays on line 2 of the LCD  panel. When the light is at the desired level. A. Press an arrow key repeatedly until Exit displays on line 2 of the LCD panel. B. Press the USER button. B. Or Press the Up arrow key to increase the light level.                                                              C. Press the E NTER key to exit the Main Menu. Select LCD Backlight level. Press the E NTER key to exit the Configuration menu. press the ENTER key.                                                              The printer saves the settings and returns to the Configuration menu.

B.                                                              2. The USER button shows steady green. Press the E NTER key to enter the Status menu. press the up or down arrow key  while the printer displays Ready. To quickly view the printer serial number.                                                              Suspended displays on line 1 of the LCD panel. 1. B. Serial Number is the first choice on the menu.                                                              C. A.View the Printer Serial Number from the LCD Menu Begin with the printer displaying Ready. Press the ENTER key to  display the printer serial number. use the following procedure. Press the USER button. A. Enter the menu system. View the Serial Number. and Enter  Keys” on page 19. Refer to “Down Arrow. Otherwise.                                                                                                                 CE840 User’s Guide 25 . Press the down arrow key until Status displays. Up Arrow. Press the E NTER key to enter the menu system.

1. Press the E NTER key to exit the Main Menu.                                                              Suspended displays on line 1 of the LCD panel. Press the USER button.3. The USER button shows steady green. Enter the menu system. A. D. the printer is available to  print cards. 26 Using the System . Press an arrow key repeatedly until Exit displays on line 2 of the LCD panel.                                                              4. B. Exit the menu system. View Card Counts from the LCD Menu Begin with the printer displaying Ready.                                                              When Ready displays on line 1 of the LCD panel. Press an arrow key repeatedly until Exit displays on line 2 of the LCD panel. Press the USER button. Press the E NTER key to exit the Configuration menu.                                                              C. A.

Press the down arrow until Card Counters displays on line 2 of the LCD  panel.                                                              F. E. Press the E NTER key to enter the menu system. D. Press the E NTER key to enter the Card Counters menu. Enter the Card Count menu.                                                              2.                                                              C. View the Card Count. Press the down arrow until Card Count displays on line 2 of the LCD panel. 3. Press the E NTER key to enter the Status menu. Press the E NTER key to view the total number of cards picked on the  system.B. B. A. Press the down arrow key until Status displays on line 2 of the LCD panel. A. Press the E NTER key to enter the Card Count menu.                                                              CE840 User’s Guide 27 .

Press the E NTER key to exit the Status Menu. B. Press the down arrow to display the Completed Card count. Press an arrow key repeatedly until Exit displays on line 2 of the LCD panel.                                                              C. Press the down arrow to display Exit on line 2 of the LCD panel.                                                              iii. Press an arrow key repeatedly until Exit displays on line 2 of the LCD panel. A. Press the down arrow to display the Cycle Count. Press  the E NTER key to exit to the Card Counters menu.                                                              iv. Press the down arrow to display the Rejected Cards count. 4. 28 Using the System .B.                                                              C.                                                              ii. View the Completed Card count. Press the down arrow to display the Lost Cards count. i. Exit the menu system.

Begin with the printer connected to the network and displaying Ready. Press the E NTER key to enter the menu system.                                                              When Ready displays on line 1 of the LCD panel. The USER  button shows steady green. It  also displays the subnet mask and gateway address. A. the printer is available to  print cards. Press the E NTER key to exit the Main Menu. 1. View the Network IP Address from the LCD Menu The printer can display the IP address it uses when connected to the network. Enter the menu system. Press the USER button. To see just the printer IP address.D.                                                              5.                                                              Suspended displays on line 1 of the LCD panel. B.                                                              CE840 User’s Guide 29 . Press the USER button. press the up or down arrow key while the  printer displays Ready. and Enter Keys”  on page 19. Refer to “Down Arrow. Up Arrow.

Press the E NTER key to enter the Network Status menu. View network information. i. Press the down arrow key until Network Status displays on line 2 of the  LCD panel.                                                              B. ii. ii. Press the E NTER key to enter the Status menu. View IP Address. D. Press the E NTER key to return to the Network Status menu. Press the down arrow key until IP Address displays on line 2 of the LCD  panel. View Subnet Mask. Press the E NTER key to display the printer subnet mask. Subnet Mask displays on line 2 of the LCD panel.                                                              C. i. A. B. Press the down arrow key until Status displays on line 2 of the LCD panel.                                                              3.2. Enter the Network Status and IP Address menu.                                                              30 Using the System . Press the E NTER key to display the printer IP address. A.

Press an arrow key repeatedly to display Exit on line 2 of the LCD panel. Press the E NTER key to return to the Network Status menu.C.                                                              4. i. Press the E NTER key to exit the Main Menu. the printer is available to  print cards. View Gateway Address.                                                              E. F. A.                                                              When Ready displays on line 1 of the LCD panel. Press an arrow key repeatedly until Exit displays on line 2 of the LCD panel. ii.                                                              5. Gateway Address displays on line 2 of the LCD panel. Press the E NTER key to exit the Status menu. Press an arrow key repeatedly to display Exit on line 2 of the LCD panel. Exit the menu system. D. Press the E NTER key to display the printer gateway address. B. Press the E NTER key to exit the Network Status menu. Press the USER button.                                                              C. CE840 User’s Guide 31 .

                                                             Suspended displays on line 1 of the LCD panel. B. Press the E NTER key to enter the Configuration menu. Press the USER button. A.                                                              C.                                                              C. D. B. Usually.                                                              2. Press the E NTER key to enter the menu system. Set Magnetic Stripe Coercivity. Press the E NTER key to enter the Magstripe menu. 32 Using the System . Press the down arrow key until Configuration displays on line 2 of the LCD  panel. Press the down arrow key until Coercivity displays on line 2 of the LCD  panel. A. if needed. Enter the menu system.  coercivity is a system‐wide decision and does not change. Press the down arrow key until Magstripe displays on line 2 of the LCD  panel.Set Magnetic Stripe Coercivity from the LCD Menu The setting for coercivity can be changed from the LCD panel. 1.

3. Press the E NTER key. Apply displays on line 2 of the LCD panel.                                                              iii.                                                              When Ready displays on line 1 of the LCD panel. Press the USER button. Press the Enter key to save the value. CE840 User’s Guide 33 . A. Exit displays on line 2 of the LCD  panel. Press the E NTER key to exit the Configuration menu. the printer is ready.                                                              4.                                                              Press the E NTER key to exit the Magstripe menu. Press the E NTER key to enter the Coercivity menu. Press an arrow key to display the intended coercivity.D. Press an arrow key repeatedly until Exit displays on line 2 of the LCD panel. Exit the menu system. B.                                                              ii.                                                              i.

Press the E NTER key If the browser indicates a problem with the website security certificate. For more information about specific tasks available to the end user. enter the following:  https://printer IP address  For example: https://123. Open a web browser on the PC. 6.1. 5.   3.1.23. If you are using the optional Card Printer Driver. • Click Configure Printer to launch Printer Manager in your default browser. which displays information  about the system and card production in a web browser window. Make sure that the front panel displays Ready. refer to the  Installation and Administrator’s Guide. 4. select  Continue to this website. In the Address area of the browser.23. 2. you can do the following to  access Printer Manager: • Open the Printer Properties window and select the Printer Status tab. Obtain the printer network IP address and write it down.123 is replaced by the  printer IP address. Select the language in which to display the Printer Manager session from the  left‐hand column.123 where 123.Use Printer Manager The system includes the Printer Manager interface. 1. 34 Using the System . Your  administrator or installer uses it to set up the advanced features of the system  components and to work with a service provider when troubleshooting card  production issues.

 you can return to the default  values by pressing Restore Default on the option pages.  • For security. In the PLEASE LOG IN area  select a Username and  enter a password (if  required). • Printer Manager contains a hover‐text feature that shows help information  when the cursor hovers over the setting in the description column.  8. use the Log Out option in Printer Manager and close the browser  window after logging out. • If you change any settings in Printer Manager. HINTS & TIPS • If the browser cannot connect to the printer. Enter a password (if required).  Options are: • WebUser • WebAdmin • WebService B. Select a Username that  best matches your job  responsibilities. make sure that the front panel of  the printer displays Ready on the LCD panel. A.7.                                                    CE840 User’s Guide 35 . Click LOG IN.

Match the keyed pattern of  the supply spool hub with  the left side spindle. B. If the embosser supplies are pre‐loaded into their cartridges. Remove the indent roll from its package. Prepare the indent ribbon  cartridge and indent roll. The topping foil and indent ribbon cartridges are not interchangeable. A. Unlock and open the  embosser supplies access  door and remove the indent  ribbon cartridge from the  embosser. A. Place the indent ribbon  cartridge on a flat surface  with the spindles facing up. The indent ribbon  cartridge is on the right. Secure the blue supply spool  into the spindle.Load Supplies Embossing supplies include topping foil and indent ribbon. install the cartridges  into the embosser component. The printer supplies include a cleaning sleeve and an  optional print ribbon. IMPORTANT! Do not separate. C.  IMPORTANT! Do not separate the silver take‐up spool away from the  blue supply spool. They fit  only into the designated cartridge area. B.                                                    36 Using the System . The topping foil is  applied to the embossed characters and can be applied to up to five lines of  characters. The indent ribbon is used to apply black or white color to a single line  of indented characters. Load Indent Ribbon Cartridge 1. Push the supply spool into  the spindle until it clicks  securely into place. 2.

Align the cartridge with the guides  inside the embosser. B. B. Slide the cartridge in until it clicks  and stops. Roll out a slack length of  indent ribbon from the  supply spool. B. Prepare the ribbon for routing. 6. 4.  IMPORTANT! Do not twist the ribbon while routing. Hold the cartridge by its handle. Secure the take‐up spool into  the spindle. Replace the indent ribbon cartridge. Push the take‐up spool into  the spindle until it clicks  securely into place. 7. CE840 User’s Guide 37 . 5. 8. Close and lock the embosser supplies  access door. Roll up one full turn of  indent ribbon on the silver  take‐up spool.3. A. A. A. C. Route the ribbon around the  rollers on the indent ribbon  cartridge. Turn the take‐up spool one full  turn clockwise to take up ribbon  slack. Match the keyed pattern of  the take‐up spool hub with  the right‐side spindle.

B. Place the topping foil cartridge on a flat surface with the spindles facing  up. Match the keyed pattern of the blue supply spool hub with the right‐side  spindle. 38 Using the System . Prepare the topping foil cartridge and topping roll. Push the supply spool into the  spindle until it clicks securely into  place. C. A. Remove the topping foil from its package. 2. Unlock and open the embosser supplies access door and remove the  topping foil cartridge. The topping foil cartridge is on the left. B. A.Load Topping Foil Cartridge 1. Secure the supply spool into the spindle.

B. C. Hold the cartridge by its handle. Push the take‐up spool into the  spindle until it clicks securely into  place. Match the keyed pattern of the take‐ up spool hub with the left side  spindle.3.                                                    CE840 User’s Guide 39 . A. Roll out and route the foil around the  rollers on the topping foil cartridge. Slide the cartridge in until it clicks  and stops. A. 6. Replace the topping foil cartridge. Secure the silver take‐up spool into the  spindle. 4. Close and lock the embosser supplies  access door. Align the top of the cartridge with  the guides inside the embosser. 7. 5. B. Turn the take‐up spool one full turn  counterclockwise to take up foil slack.

 Refer to “Load the Cleaning Sleeve” on page 41. 5. 6. B. Place the silver take‐up spool on the  spindle with the black gear.Load Print Ribbon (Optional) The printer uses print ribbon for color printing. Load a full roll of print ribbon (the  blue spool) onto the spindle closest  to the cartridge handle. Load the cleaning sleeve. A. Load the ribbon.) 2. Close the printer swingarm. load the print ribbon when you install the printer and  when the ribbon runs out. (Refer  to “Load the Cleaning Sleeve” on page 41. 4. Press down on the ridges on the front of the  swingarm to make sure that it latches properly on both sides. Replace the print ribbon cartridge. 1. Open the printer swingarm and remove the print ribbon cartridge. B. Remove the print ribbon cartridge. Lock the printer. Wind the take‐up spool  counterclockwise one full turn.                                                    40 Using the System . 3. A. If your printer is equipped with  the optional printhead. C. Unlock the printer.

Load the Cleaning Sleeve The printer component uses a replaceable cleaning sleeve to clean dust or lint  from the cleaning rollers that clean the surface of the card stock. Press the silver latch button and open the printer swingarm. 1. Prepare the print ribbon cartridge. Unlock the printer.                                                              Open Swingarm Unlock 2. 3. Remove the print ribbon cartridge from the printer. A.                                                              CE840 User’s Guide 41 .

Place the spindle with  the cleaning sleeve  onto the ribbon  cartridge (b). 4. 42 Using the System . Reinstall the ribbon cartridge. Lock the printer.  C. 6. Remove the protective  wrapper from the  cleaning sleeve (c). Close the printer swingarm. Press down  on the ridges on the front of the swingarm to make sure  that it latches properly on both sides. Remove the cleaning  Print Ribbon Cartridge roller spindle from the  ribbon cartridge and  slide the spindle into  the cleaning sleeve (a).B. Cleaning Roller Spindle Protective Wrapper D. 5.

Load the cards into the input hopper. Slide or fan  the cards to separate the edges  before placing them in the input  hopper. Close the hopper and lock the printer when you finish loading cards.  • Insert smart cards with the smart  card chip facing up and toward the back of the hopper. CE840 User’s Guide 43 .)  • Insert ISO magnetic stripe cards  with the stripe (back side) facing  down and to the right.Load Cards in the Hopper Do the following to load cards in the printer. 1. Unlock the printer and open the  hopper.  (Cards can stick together. 3. 2.

44 Using the System .

This section includes the following: • Maintain the Printer • Maintain the Embosser on page 46 • Clean the Printhead on page 46 • Clean the Printer on page 48 • Clean the Embosser Rollers on page 51 Maintain the Printer Do the following to keep the printer component of the system clean and in good  operation. • Never clean the surface of the printer with abrasive chemicals or cleansers. • Run a cleaning card and replace the cleaning sleeve in the printer component  after every 250 cards processed or every 6 months. Refer to “Clean the  Printer” on page 48. • Keep the area around the printer free of obstructions that may limit  ventilation or access to components. CE840 User’s Guide 45 .Chapter 4: System Maintenance The CE Series Instant Issuance System is designed to  be easy to maintain. • Keep the surface and area around the printer clean and free of environmental  contaminants such as dust and moisture. Instruct system operators in  routine maintenance tasks.

2. 3. do the following: 1. move the  cleaning swab back and forth along  the full length of the printhead edge  until it is completely clean. Replace the print ribbon cartridge. Open the printer swingarm and remove the print ribbon cartridge. • Keep the area around the embosser free of obstructions that may limit  ventilation or access to components. 46 System Maintenance . Press and hold the power button on the front panel to power off the printer. B.Maintain the Embosser Do the following to keep the embosser component of the system clean and in  good operation. A. clean the printhead for optimal  color printing when: • The printhead is replaced. • There are unprinted lines on a card. Oils from hands can affect print quality  and damage the printhead. To clean the printhead. • Keep the surface and area around the embosser clean and free of  environmental contaminants such as dust and moisture. Remove the print ribbon cartridge. • Never clean the surface of the embosser with abrasive chemicals or cleansers. A. Avoid  bumping the printhead when installing  the print ribbon cartridge. • The printhead is touched accidentally. Using gentle pressure. Clean the Printhead If your system includes the optional printhead. Unlock the printer. Use the cleaning swab. Open and remove the cleaning swab  from its package. 4. B. This usually indicates dirt or  contaminants on the printhead.

Power on the printer. CE840 User’s Guide 47 . Other materials can stick  to the printhead and cause damage. Press down on the ridges on the front of the  swingarm to make sure that it latches properly on both sides. • Avoid touching the printing edge of the printhead cartridge with any sharp  objects that can permanently damage the printhead.5. Lock the printer. • Use only the cleaning swab to clean the printhead. Contamination due to  skin oils eventually can damage the printhead. 6. 7. HINTS & TIPS • Avoid touching the printhead edge with your fingers. Close the printer swingarm. • Use a cleaning swab one time only and discard it after cleaning the printhead.

H. The front panel displays Ready  and the USER button shows steady green. The  cleaning card can remove most contaminants from the print system. 48 Close the input hopper and lock the printer. E. Open the input hopper and remove any unprinted cards. System Maintenance .) I. Begin with the printer displaying Ready.Clean the Printer The cleaning card cleans debris from the inside of the printer system. The number of cards between cleaning is set in the Printer Manager  FrontPanel settings. Replace the ribbon cartridge and  close the swingarm. Run a  cleaning card after every 250 cards processed by the printer system or every 6  months. Load the cleaning card in the input hopper. Press down on  the ridges on the front of the  swingarm to make sure it latches properly on both sides. G. A. Remove the cleaning sleeve. If the card light is blinking amber and there are cards in the input hopper. Prepare the printer for cleaning. F. B. Open the cleaning card package and remove the cleaning card. Power on the system. The USER button shows steady green. D. Refer to the “Printer Manager” section of the printer’s  Installation and Administrator’s Guide. the  printer’s configured cleaning count has been reached and it is time to clean the  printer. Unlock the printer. The cleaning card dries out if it is out of its package for more  than a few minutes. 1. Open the printer swingarm and  remove the print ribbon cartridge. (Plan to clean the printer  immediately. C.

Enter the Cleaning Card menu.2. B.                                                              3. A. Press the ENTER key to start the  cleaning process.                                                              4. Press the USER button. A. Enter the menu system. Maintenance displays on line 2 of the LCD panel.                                                              B. A. Press the ENTER key to  enter the Maintenance menu. Press the ENTER key to  enter the Cleaning Card menu. Run the cleaning card. Cleaning Card displays on line 2 of the LCD panel.                                                              Suspended displays on line 1 of the LCD panel.                                                              CE840 User’s Guide 49 . Press the E NTER key to enter the menu system. Start displays on line 2 of the LCD panel.

System Maintenance . Prepare the printer for use. Return the print ribbon cartridge into the printer component. HINTS & TIPS 50 • Use the cleaning card one time only. Close the printer swingarm and lock the printer. Discard the used cleaning card and cleaning sleeve. Open the input hopper and replace the unprinted cards. Insert cleaning card displays on the LCD panel and the card light blinks  amber.  The card then moves into the embosser. • Change the cleaning sleeve each time you clean the printer or change the  print ribbon. Wait a few minutes for the rollers to dry. Open the printer cover and remove the print ribbon cartridge. C.                                                              G. E. Press the USER button to start the cleaning cycle. A. D. The LCD panel displays  Ready and the printer is available to print cards again. 5. Refer to “Load the Cleaning Sleeve” on page 41. F. Remove the used cleaning card. It is ejected in the reject card tray  of the embosser.B. B. Place a new cleaning sleeve on the print ribbon cartridge and remove the  protective cover.                                                              The printer moves the cleaning card through the printer several times. Unlock the printer. C.

 Do the following to clean the embosser rollers from  Printer Manager: 1.                                                              2.Clean the Embosser Rollers You also can clean the embosser flipper module rollers by selecting a test card  option in Printer Manager. Log in to Printer Manager using the WebAdmin username. Select TroubleShooting > Test Card.                                                              CE840 User’s Guide 51 .

5. Log out of Printer Manager and close your browser window. 52 System Maintenance . The card is ejected into the reject card tray when the cleaning  completes. The cleaning card moves through the printer to the embosser  flipper rollers. Refer to the Printer Manager section of the printer’s Installation and  Administrator’s Guide for complete information about using Printer Manager. Insert a cleaning card in the exception slot of the printer when prompted and  click Run. Select TestCleaningCard from the Emboss Card Back test card options.3.                                                              4.

Chapter 5: Troubleshooting This chapter details user procedures to recover  from errors that may occur with the system. Use the following information to help you identify and fix basic issues that can  occur when printing.  • Locating a Problem Within the Card Production System on page 54 • Locating a Problem with Basic Printer Functions on page 55 • Tools for Troubleshooting on page 56 • Installation Problems on page 57 • Card Printer Driver Problems on page 57 • Card Appearance on page 59 • Magnetic Stripe on page 63 • Using Advanced Troubleshooting Tools on page 64 • Card Jams on page 65 • Messages and Conditions on page 67 • Respond to Messages on page 71 CE840 User’s Guide 53 .

 make sure that the software you  use supports the requirements for creating cards. Microsoft Paint only saves graphic data. If the CD is not available. use an application that saves text as text and not as a graphic. Make  sure that the card production software features implemented work with the  printer you have. • Other components of the system An ID or badge system usually includes a camera to take photos. and may  include other capture devices for biometric data. If you use magnetic stripe  data. • Printer plug‐in Card production software might require a printer plug‐in. • Card production software Card production software formats the types of data used to print cards.) Fonts and escapes require that text is sent  from the application as text. your card  printing can be affected. If you do not use card production software.Locating a Problem Within the Card Production System If any one of the following components does not work properly. which takes the  data in the card production software and makes it available in the form the  optional driver can use. (For  example. 54 Troubleshooting . Using and maintaining these  components is important to the quality of cards you produce. • The Card Printer Driver (Optional) The optional Card Printer Driver may be provided in a CD folder included in  the shipping carton. contact Datacard Technical  Support. while Adobe Photoshop  saves both graphic and text data.

• If the printer powers on but does not display Ready. Make sure that Ready displays on the front panel within  1 minute. embosser. • If the power source isn’t functioning. 4. replace it and begin with step 1. Contact your system administrator to run a test card from  Printer Manager. Check that all network cables between the printer. the printer is not working correctly.Locating a Problem with Basic Printer Functions The printer. and software applications work together to produce cards. and network  are connected. 2.  to isolate the source of the issue before contacting your service provider. • Remove the power cord from the printer and connect it to another  device. • If the printer powers on correctly. CE840 User’s Guide 55 . Print a test card. continue to step 4. make sure the power source is  functioning by doing one of the following: • Remove the printer power cord from the outlet and connect it to  another outlet. • If the test card does not print. follow these steps. request service for the  printer from your system administrator. • If the power source is functioning correctly. and then connect it to the same outlet. Power on the printer. embosser. 3. the printer is working correctly. 1. Check that the power cables are connected to both the printer and embosser. • If the test card prints. Request  service for the printer from your system administrator. in the order listed. such as a light. the printer is not  working properly. • If the printer does not power on.  If the system is not working as you expect.

 your software is working successfully with the printer. especially printer cleaning cards and a cleaning swab Troubleshooting . ask your service provider or  software provider for assistance. • If the card prints.  Continue to step 6. If you use the Card Printer Driver. • If the sample card does not print. check the page size specified in  your application. • If the sample card prints. print a driver sample card. the card might have a type of data the  printer does not support. If you are not using the Card Printer Driver. • If the card does not print. used at several stages of troubleshooting • Print ribbon (for optional color printing) • Indent ribbon and topping foil • Cleaning supplies. check the following: • Is the correct printer selected in the Print Setup or Print dialog in the  application? • If the printer produced a blank card. Tools for Troubleshooting The tools for troubleshooting a problem include the supplies and equipment you  use to print cards: 56 • Blank cards to print. the printer and driver are working correctly. Print a card using your card production software. 6.  Troubleshoot the card design. the printer and driver have a  communication problem.5. • If the card causes an error. Determine the cause of the problem and try the  sample card again.

Make sure that Ready displays on the printer's LCD panel. Card Printer Driver Problems The Card Printer Driver and printer can have the following communication  problems:  • The Card Printer Driver does not detect the network‐connected printer  on page 58. • Make sure that the user is logged in to the network. Reconnect the data cable to the network port and the printer. CE840 User’s Guide 57 . • Driver status or Windows print queue does not provide expected data on  page 58. Problem Solution The network cable is loose. but the printer shows Ready on the LCD panel. Suggestions: • Verify the computer-to-network connection by accessing a network resource. Restart the printer. • The network administrator can test communication between a server and the printer. refer to “View the Network IP Address from the LCD Menu” on page 29. For more information about retrieving the printer’s IP address. such as a network drive. Follow your network troubleshooting procedures to isolate and test each component of the computerto-printer communication link.Installation Problems This section describes issues that could prevent a successful installation and  provides recommended solutions to those issues. The Status page of Printer Properties shows the printer is not available. The printer is not configured with the correct network address Make sure that the server name or IP address has been entered in the Port Settings or Configure Port dialog box on the computer.

For more information about retrieving the printer’s IP address. Driver status or Windows print queue does not provide expected data 58 Problem Solution The Card Printer Driver sample card or magnetic stripe test cards do not print. Message 500 displays after you send a card to print. or the PC is not connected to the network. The percent remaining that causes the printer Ribbon Low light can be set using the Printer Manager. For more information about setting the driver network communication value. If this happens often. • Print directly to printer is selected in Printer Properties. print to a different (paper) printer or check the availability of network drives. the two indicators can show different data. Make sure that the current printer IP address is the same as the IP address on the Printer Properties > Ports tab. The network is not operating properly. As a result.The Card Printer Driver does not detect the networkconnected printer Problem Solution The Printer Properties > Status tab shows the printer is not available. To test the network. Make sure that both ends of the data cables are connected. The driver display cannot be changed. The printer is not connected to the network. refer to View the Network IP Address from the LCD Menu on page 29. Clear the selection to allow printing of the driver sample cards. The Ribbon Low light on the printer and the Card Printer Driver status do not match. consider switching from DHCP network addressing to static IP addressing. Check the following: • Enable bidirectional support must be selected on Printer Properties > Ports tab to allow printing from the driver. Troubleshooting . Test the network using another device and fix or report network problems. refer to the “Printer Manager” section of the card printer’s Installation and Administrator’s Guide. Replace defective cables if needed.

The page size was not set to ISO ID-1. The application uses the page size in effect when a card design document is created. Use the page setup feature of the application to set the page size before creating the document. CE840 User’s Guide 59 . See “Load Print Ribbon (Optional)” on page 40. or  topping foil application. For best results. The Disable Printing option in the Card Printer Driver is set to All. Use your card production application to access the printer’s print setup and select ISO ID-1 for its page size. Refer to “Magnetic Stripe Fonts” in the printer’s Driver Guide.Card Appearance Card appearance problems can be caused by the print ribbon. Several blank cards are ejected before the full card prints. The magnetic stripe font was not applied to the text. The text to encode was longer than one line. The printer uses the print ribbon panels in sequence. or Back. Front. Setting the page size after creating the document can cause errors. and so on. change the 100% black background to a color near black. Consider creating a template for cards that opens at the correct page size. The escape code was typed incorrectly. The black panel of the print ribbon is used last and will print over the color panels. Refer to “Magnetic Stripe Escapes” in the printer’s Driver Guide. so that it prints using the YMC (color) panels of the print ribbon. Text intended for the magnetic stripe printed on the card. Reduce the font size to keep all text on one line. Print Troubleshooting Problem Probable Cause Solution Nothing is printed on the card. Open Printing Preferences > Layout > Advanced tab and change Disable Printing to Off. the Y panel prints first. Remove the print ribbon and install it correctly. The print ribbon is loaded incorrectly. Color printing on top of a black background does not appear on the card. indent ribbon. The correct page size is available after you select the printer. then M. The black panel of the ribbon is printing over the color panels.

Run a cleaning card. Cards have embedded particles. Run a cleaning card. The printhead is dirty. The cards have a matte. The cards are slipping in the track. Use cards that meet the requirements for the printer. One color panel is not aligned correctly with other color panels. Clean the printhead. finish. Run a cleaning card. Handle cards carefully. Refer to the printer’s Installation and Administrator’s Guide for card specifications. Printing is blurred. The cards are not the correct size for the printer. Clean the printhead. See “Clean the Printhead” on page 46.Problem Probable Cause Solution One or more unprinted lines appear on the card. The printhead is dirty or damaged. The rollers are dirty. Refer to the printer’s Installation and Administrator’s Guide for specifications. Use cards that meet the size requirement for the printer. Unprinted cards have scratches. See “Clean the Printer” on page 48. Refer to the printer’s Installation and Administrator’s Guide for more information. See “Clean the Printer” on page 48. The rollers are dirty or the card packaging contains debris. or the card edge has burrs Use cards that meet the requirements for the printer. See “Clean the Printer” on page 48. 60 Troubleshooting . an uneven surface. not glossy. The printed card has small unprinted areas. See “Clean the Printhead” on page 46. Refer to the printer’s Installation and Administrator’s Guide for specifications.

Refer to “Color Printing” in your printer’s Installation and Administrator’s Guide. The card includes very dark areas. The print ribbon is loaded incorrectly. The printhead is not aligned correctly. If needed. See“Clean the Printer” on page 48. The card was previously printed and has topcoat on it. The card shows wrinkles in darkly colored areas. All color printing is darker than intended. CE840 User’s Guide 61 . Run a cleaning card. Refer to the printer’s Installation and Administrator’s Guide for specifications. refer to the documentation for your image capture system and the printer’s Installation and Administrator’s Guide. Print only new cards. The rollers are dirty or the card packaging contains debris. A signature panel is located on the other side of the card. The printhead is not installed correctly. Color adjustment is too dark. Change the design to use smaller areas of dark color. Contact your service provider for instructions on installing the printhead correctly. To determine optimal color settings. Photos look faded The image capture system needs adjustment. The printing is very light. Refer to the printer’s Installation and Administrator’s Guide for card specifications. Remove the print ribbon and install it correctly. Open the Printer Settings > Print menu. and press the Set Current button to save your changes. The printhead power is too low. Log into the Printer Manager as a WebAdmin. Increase the YMCPower setting. Use cards that meet the requirements for the printer.Problem Probable Cause Solution Part of the printed image is discolored. Contact your service provider. Cards might have fingerprints or other dirt on them. Change the color adjustment settings. See “Load Print Ribbon (Optional)” on page 40. Design the card to avoid printing photos over signature panel residue. Handle cards carefully. Refer to the printer’s Installation and Administrator’s Guide for more information. obtain a different supply of cards. A change in the card stock you use can alter the appearance of printed cards.

The topping foil is loaded incorrectly. Contact your service provider. The text is formatted to print with color. The monochrome (K) power setting is too low. and the card is being printed with monochrome ribbon. If the card includes fine text and bar codes. such as ID software. Printing is uneven or is missing in some areas. The application is printing graphics using a tool that doesn’t render to true black and white. See “Load Indent Ribbon Cartridge” on page 36 for more information. A black-and-white image prints using the color panels. See “Load Topping Foil Cartridge” on page 38 for more information. Contact your system administrator if the problem continues. to create the card. Load the indent ribbon correctly. If the card does not include a bar code. Topping Foil Troubleshooting Problem Probable Cause Solution The topping foil is very light. Find a balance between printing all card data and causing wrinkles. The cards require a different setting. The indent ribbon is loaded incorrectly or not being taken up on rollers. The topper temperature is not hot enough. Increase the monochrome intensity. Contact your system administrator to adjust the temperature of the topper mechanism. Format text to print black so that the text is not dithered. The monochrome (K) power setting is balanced to print both fine text and bar codes. increase the monochrome intensity. Load the topping foil correctly. Indent Troubleshooting Problem Probable Cause Solution The indent characters are very light. change the text to improve printing.Problem Probable Cause Solution Text has broken (partly printed) characters. Use another application.                                                    62 Troubleshooting . Refer to the printer’s Installation and Administrator’s Guide.

The magnetic stripe on the card is highcoercivity material and the Low Coercivity setting is selected. obtain cards manufactured for high coercivity encoding. obtain cards manufactured for low coercivity encoding. Cards do not have a magnetic stripe. To use the cards you have. Refer to “Magnetic Stripe Design” in the printer’s Installation and Administrator’s Guide for more information. Cancel the current print job. See “Set Magnetic Stripe Coercivity from the LCD Menu” on page 32. If an error message displays indicating a magnetic stripe problem. To use the cards you have. Change card stock if needed. Change the data to be encoded. Encode and send a new card to the printer. and resend the card job. Make sure that you know what data is allowed on the track. check the quality of the cards. run a cleaning card to clean the magnetic stripe head. CE840 User’s Guide 63 . Load ISO cards with the magnetic stripe (back side) facing down and toward the right. select high-coercivity encoding.Magnetic Stripe The printer uses the coercivity set using the LCD panel or Printer Manager. To encode with low coercivity. Problem Solution Cards are not loaded correctly. To encode with high coercivity. select low-coercivity encoding. and  the data format set using the Printer Manager. Load magnetic stripe cards in the input hopper. The magnetic stripe on the card is lowcoercivity material and the High Coercivity setting is selected. The data for this job includes characters not allowed by the magnetic stripe format selected for the track. See “Load Cards in the Hopper” on page 43. If the cards have a magnetic stripe. See “Set Magnetic Stripe Coercivity from the LCD Menu” on page 32. The card has dirt or damage on the magnetic stripe. Message 106 displays. Refer to “Clean the Printer” on page 48.

If the application and track are set to the same format.  64 Troubleshooting . contact the application provider for assistance. If the printer label indicates a 3-track ISO module. Check the encoding format setting for the tracks by using Printer Manager. Verify the type of magnetic stripe option in the printer. Refer to the “Printer Manager” section in the printer’s  Installation and Administrator’s Guide for more information. If the printer label indicates a single-track JIS module. and the message appears repeatedly. 2. Using Advanced Troubleshooting Tools Printer Manager provides access to card design settings and additional  troubleshooting tools. Refer to the Printer Manager “Printer Setting Menu” in the Installation and Administrator’s Guide.Problem Solution The magnetic stripe data was sent in an encoding format not supported by the track. you can send data for track 1. The magnetic stripe option and cards must be capable of accepting and encoding each track of data sent by the card production software. Printer Manager  also allows you to perform advanced troubleshooting with the guidance of your  service provider. Make sure that the application is using the selected encoding format for the track. and 3. The application sent track data for a track not supported by the magnetic stripe module. you can send data for tracks 1. See “System Labels” on page 9 to understand the options in your printer.

 Press down on the ridges on the front of the  swingarm to make sure that it latches properly on both sides. 2.Card Jams To begin troubleshooting a card jam. Close the printer swingarm. 3. Unlock the printer. Rotate the manual advance knob on the side of the printer until the jammed  card is accessible from the rollers or exits into the output hopper. Remove the card. Remove the print ribbon cartridge. first determine where in the system the card  jam has occurred. The swingarm is  spring loaded and opens when the button is released. 6. 5. Press down the silver button on top of the printer swingarm. 7. Card jams can occur in either the printer or embosser  components.                                                                                                                 CE840 User’s Guide 65 . Printer Card Jam 1. If no card jam is located in the printer. 4. Lock the printer. continue with “Embosser Card Jam”  on page 66.

Embosser Card Jam 1. Close and lock the embosser supplies access door. Unlock and open the embosser supplies access door. 4. Rotate the manual advance knob inside of the embosser until the jammed  card is accessible from the rollers. Remove the card. 5. 2.                                                                                                                 66 Troubleshooting . 3. Remove the indent ribbon and topping foil cartridges. 6. Replace the indent ribbon and topping foil cartridges.

Messages and Conditions When the system cannot process the card sent. • The supply and card lights flash quickly (every 1/2 second). All messages are associated with a print job. the next message displays after you correct  the problem and press the USER button. No. The lights on the front panel flash while messages display on the LCD panel: • The USER light flashes quickly (every 1/2 second) for hardware errors. green for problems  concerning the embosser and amber for problems concerning the printer. green for  a condition of the embosser or amber for a condition of the printer. • The USER light flashes amber at a medium rate (every second) for all other  system problems. The printer messages focus  on recovering from problems. Refer to the  following for more information: Messages on the Printer LCD Messages from the Card Printer Driver on the PC on page 70 Messages from Printer Manager on page 71 Other Messages on page 71 Messages on the Printer LCD The printer LCD panel displays a message number and a short description for each  message. it issues a condition. often accompanied by flashing supply and/or card lights. Conditions  display on the LCD panel on the front panel. LCD Message User Light Supply Light Card Light Sound – Close and lock doors Color Cycle Off Off Error 100 Request not supported Amber Flash Off Off Error 101 Job could not complete Amber Flash Off Off Error 102 Card not in position Amber Flash Off Amber Flash Error 103 Printer problem Amber Flash Off Off CE840 User’s Guide Error 67 . If more than one message was issued. If you are using the Card Printer  Driver. the driver also displays the condition as a message on the PC.

LCD Message User Light 104 Critical problem Amber Flash Amber Flash Amber Flash Error 105 Magstripe data error Amber Flash Off Off 106 Magstripe data not found Amber Flash Off Amber Flash Error 107 Magstripe read data error Amber Flash Off Off 108 Magstripe read no data Amber Flash Off Amber Flash Error 109 Print ribbon problem Amber Flash Off Off Off 110 Print ribbon out or missing Amber Flash Off Off Warning 111 Card not picked Amber Flash Off Amber Flash Warning 112 Card hopper empty Amber Flash Off Amber Flash Warning 113 Close cover to continue Amber Flash Off Amber Flash Attention 114 Cover opened during job Amber Flash Off Off Error 116 Magstripe not available Amber Flash Off Off Error 117 Reader not available Amber Flash Off Off Error 118 Print ribbon type problem Amber Flash Off Off Off 119 Print ribbon not supported Amber Flash Off Off Off 120 User paused the printer Amber Flash Off Off Warning 121 Print ribbon not identified Amber Flash Off Off Off 122 Magstripe format problem Amber Flash Off Off Error 123 Insert new card side 1 up Amber Flash Off Amber Flash None 124 Insert same card side 2 up Amber Flash Off Amber Flash None 125 Emboss critical error Green Flash Off Off Error 126 Emboss format error Green Flash Off Off Error 127 Emboss transport error Amber Flash Off Green Flash Error 128 Embosser card jam Amber Flash Off Green Flash Error 129 Embosser topper jam Amber Flash Off Green Flash Error 68 Supply Light Card Light Sound Error Error Troubleshooting .No.

LCD Message User Light 130 Embosser card entry jam 131 Card Light Sound Amber Flash Off Green Flash Error Embosser card exit jam Amber Flash Off Green Flash Error 132 Embosser card stack full Amber Flash Off Green Flash Warning 133 Embosser card reject full Amber Flash Off Green Flash Warning 134 Indent ribbon low Amber Flash Green Flash Off Warning 135 Indent ribbon supplies out Amber Flash Green Flash Off Warning 136 Indent ribbon break Amber Flash Green Flash Off Error 137 Embosser wheel error Green Flash Off Green Flash Error 138 Embosser indent error Green Flash Off Off Error 139 Embosser card problem Green Flash Off Off Error 140 Embosser not available Green Flash Off Off Error 141 Close emboss cover Amber Flash Off Off Attention 142 Emboss cover error Amber Flash Off Off Error 143 Topping foil problem Amber Flash Green Flash Off Error 144 Topping foil out Amber Flash Green Flash Off Error 145 Topping foil type problem Amber Flash Green Flash Off Error 146 Topping foil support err Amber Flash Green Flash Off Error 147 Topping foil no tag found Amber Flash Green Flash Off Error 148 Topping foil low Amber Flash Green Flash Off Warning 149 Option not installed Amber Flash Off Off Error 150 Print while unlocked Amber Flash Off Off Error 151 Failed to lock Amber Flash Off Off Error 152 Insert new card side 2 up Amber Flash Off Off Warning 153 Insert same card side 2 up Amber Flash Off Off Warning 170 Insert new card side 1 up Amber Flash Off Off Warning CE840 User’s Guide Supply Light 69 .No.

  • The driver can issue messages that do not display on the printer LCD panel.  • If more than one message was issued. the next message displays after you  close the current message. On some operating systems.  • If there is more than one card printer installed on the PC and each has issued  errors. even if you cleared  the error at the printer. Troubleshooting .  Refer to “Driver‐Only Messages” on page 85.  • Messages might be in the background.  • If there is more than one card printer installed on the PC. LCD Message User Light 171 Insert same card side 1 up 172 173 Supply Light Card Light Sound Amber Flash Off Off Warning Insert cleaning card Amber Flash Off Off Warning Improper shutdown Amber Flash Off Off Warning Messages from the Card Printer Driver on the PC If you use the XPS Card Printer Driver. the printer driver displays the messages received. messages display  one at a time. the message appears in the status bar. • If you cancel a job at the printer. the same messages that display on the  printer LCD panel also display on the PC that sent the card print job. The title bar of each message shows the printer name. Click  the appropriate button in the message box to clear the message. 70 • The Card Printer Driver messages provide additional information about the  condition that caused the message and contain recovery instructions. Click  the blinking Explorer (folder) icon in the status bar to open the message. the message is removed from the PC.No. Any  additional messages for the canceled job do not display on the PC. behind the application that sent the  card.

  • Other printers can cause messages if more than one model of card printer is  installed. 149–173) The following messages indicate a condition in the printer. Change the card data to match the printer’s options and settings. 100: Request not supported The printer does not support the personalization being requested for the card. rejected. Close any open door and lock the printer and/or embosser using the key. 149–173) • Embosser Component Messages (125–148) on page 80 Important! Always discard damaged.  The card will be canceled. Gently try to open all secure doors on the system.  Respond to Messages Messages can appear on the LCD of the front panel to identify various operational  conditions and errors of card production on the system. CE840 User’s Guide 71 . or partially printed cards according  to your organization’s established procedures. or print to a  printer that is configured to support the personalization being requested.  Refer to “Printer Manager” in your printer’s Installation and Administrator’s  Guide. Press the USER button to clear the error and send the card to print again. Close and lock doors A secure door is physically unlocked on the system. Printer Component Messages (100–124. • Printer Component Messages (100–124.Messages from Printer Manager Printer Manager issues messages that display only in the browser window. 2. 1. Other Messages • The card production application you use also may display messages. Click  the Continue button in Printer Manager to continue working with the printer.

The card will be canceled. Press the printer POWER button to power off the printer. HINTS & TIPS • If you are connected to a network.  2. 3. 104: Critical problem The printer had a serious error.  1. Open the printer and remove the ribbon cartridge. The card will be canceled. 103: Printer problem The printer had an error.  1.  The system must remain powered off. Request service. Press the POWER button again to power on the printer. verify the connection.101: Job could not complete The card took too much time to complete. 1. Press the printer POWER button to power off the printer. Turn the knob to remove the card. 2. The card will be canceled. Replace the ribbon cartridge and close the printer Press the USER button on the printer and send the card to print again. 2. 102: Card not in position The card is not positioned in the printer correctly. • Ask your administrator for assistance if needed. 72 Troubleshooting .

 data.105: Magstripe data error The printer failed to verify that the correct magnetic stripe data was written on  the card. HINTS & TIPS • The data might use a different format than the current printer setting. 2.  1. 1. Make sure that the cards are placed in the printer correctly. Press the USER button on the printer and send a new card to the printer. Make sure that you are using magnetic stripe cards that match the printer  settings. Make sure that the cards are placed in the printer correctly. 107: Magstripe read data error The printer failed to read the magnetic stripe data from the card. Make sure that the cards are placed in the printer correctly. 2. Make sure that you are using magnetic stripe cards that match the printer  settings.                                                    CE840 User’s Guide 73 . HINTS & TIPS • The card might have been turned the wrong way. The card will be  canceled. Press the USER button on the printer and send the card to print again. 2. 106: Magstripe data not found The printer did not find magnetic stripe data on card. and printer settings  match. • The card might not have a magnetic stripe. Make sure that you are using magnetic stripe cards that match the printer  settings. Press the USER button on the printer and send the card to print again. 1. • Ask the system administrator to verify that the card.

 or replace the ribbon and advance the repaired area one  full turn.108: Magstripe read no data The printer did not find any magnetic stripe data on card. Make sure that the cards are placed in the printer correctly. Open the printer and remove the ribbon cartridge. HINTS & TIPS • The card might have been turned the wrong way. 2. HINTS & TIPS 74 • Remove any debris from the print area. Replace the ribbon cartridge and close the printer. turn the manual advance knob to move the card so  that the printer can eject it.  1.  2. Reposition.  109: Print ribbon problem The print ribbon is not moving properly. • The card might not have a magnetic stripe. Make sure that you are using magnetic stripe cards that match the printer  settings. 1. repair. • If a card is in the printer. Troubleshooting . 3. Press the USER button on the printer and send a new card to the printer. Press the USER button on the printer and send a new card to the printer. The card will be  canceled.

 and close all  printer doors to make sure they are closed completely. Press the USER button on the printer to clear the error. 111: Card not picked The printer did not pick a card. open. add or reposition cards.  Add cards to the input hopper. 3.110: Print ribbon out or missing The printer does not have usable ribbon. Press the USER button on the printer to clear the error. HINTS & TIPS Used ribbon has negative images of printed data.  follow your company policy to discard used ribbon.  Push down on the cover to latch it. 113: Close cover to continue The printer cover must be closed to print. To complete the current card: For printers with an input hopper. Unlock. push the card in until the printer picks it. • Lock the system. open the input hopper. To keep the data confidential.  For printers with single card feed. Open the printer and remove the ribbon cartridge. HINTS & TIPS • All access doors must be closed to process cards. Press the USER button on the printer to clear the error. To complete the current card: 1.  and close the hopper. CE840 User’s Guide 75 . Replace the cartridge and close the printer Press the USER button on the printer to clear the error. Install a new ribbon and cleaning roller. 2. 112: Card hopper empty The printer did not detect cards in the input hopper.

  Change the card data to match the printer’s options and settings or print to a  printer that is configured to support the personalization being requested. remove the magnetic  stripe data from the card design and send it again. Press the USER button on the printer to clear the error.  Push down on the cover to latch it. • Lock the system. the system has a magnetic stripe option that is  not working. open. Remove magnetic stripe data from the card or use a printer that has a magnetic  stripe option installed. HINTS & TIPS • All access doors must be closed to process cards. HINTS & TIPS The printer component does not have a reader option. and close all  printer doors to make sure they are closed completely. Press the USER button on the printer to clear the error. The card will be canceled. 76 Troubleshooting .114: Cover opened during job The printer cover was opened while printing. If the  label shows either “M” or “J”. • To process the card without magnetic stripe processing. 117: Reader not available The printer does not support the personalization being requested for the card. Remove the reader  request from the card and send it again.  The card will be canceled. Request service. Unlock. HINTS & TIPS • Look at the printer configuration label inside the printer component. 116: Magstripe not available The printer does not have a magnetic stripe option.

• If this message occurs often. 121: Print ribbon not identified The printer cannot use the ribbon installed. ask your system administrator to set the button  sensitivity to a lower value. 119: Print ribbon not supported The printer cannot use the ribbon installed. The card will be canceled. Use ribbon designed for this printer. Use ribbon designed for this printer. HINTS & TIPS Ask your dealer or authorized reseller for a replacement. 120: User paused the printer The printer was paused while printing. the card has been  canceled. The card will be canceled. HINTS & TIPS • If the user pressed the button for several seconds.  • Check the Datacard website for newer firmware that might support new  ribbon types. CE840 User’s Guide 77 .  To complete the current card press the printer’s USER button. The card will be canceled. • Check the Datacard website for newer firmware that might support new  ribbon types. HINTS & TIPS • Purchase ribbon from your dealer or authorized reseller. Use ribbon designed for this printer. HINTS & TIPS • Purchase ribbon from your dealer or authorized reseller.118: Print ribbon type problem The printer cannot use the ribbon installed.

Try locking the printer again. Change the card data to match the printer’s options and settings. 2. Insert a new card in the printer with side 1 facing up.  The card will be canceled. The card will be canceled. 2. 151: Failed to lock An attempt to lock the printer failed. 123: Insert new card side 1 up 1. Turn the card over end to end so side 2 is facing up.122: Magstripe format problem The magnetic stripe data sent does not match the format set in the printer. or print to a  printer that is configured to support the personalization being requested. 2. press the printer’s USER button or  click OK.  124: Insert same card side 2 up 1. The  card will be canceled. 78 Troubleshooting . If the card is not immediately picked. Make sure that all access doors are closed securely and locked. The card will be canceled. 4. 150: Print while unlocked The printer is unlocked. 3. Make sure that all access doors are closed securely. If the card is not immediately picked. 149: Option not installed The printer does not support the personalization being requested for the card. Take the card from the printer. press the printer’s USER button or  click OK. 1. Insert the card in the printer.

Turn a new card over end to end so side 2 is facing up. 153: Insert same card side 2 up 1. Insert a new card in the printer with side 1 facing up.152: Insert new card side 2 up 1. press the printer’s User button or click  OK. 3. If the card is not immediately picked. HINTS & TIPS The system was shut down incorrectly or lost power. Insert cleaning card. 172: Insert cleaning card 1. Take the card from the printer and turn it over end to end so side 1 is facing  up. If the card is not immediately picked. 173: Improper shutdown Always use the POWER button to power off the printer. press the printer’s USER button or click  OK. 2. 2. Take the card from the printer and turn it over end to end so side 2 is facing  up. 3. 3. Insert the card in the printer. CE840 User’s Guide 79 . Insert the card in the printer. Insert the card in the printer. If the card is not immediately picked. press the printer’s USER button or click  OK. press the printer’s USER button or click  OK. 2. 2. press the printer’s USER button or click  OK. 170: Insert new card side 1 up 1. If the card is not immediately picked. 171: Insert same card side 1 up 1. 2. If the card is not immediately picked.

125: Emboss critical error The embosser has encountered a critical error. and then close and lock the embosser. The system must remain powered off. 126: Emboss format error The emboss data sent does not match the format set in the embosser. HINTS & TIPS • Make sure that the data sent contains the correct number of characters. close and lock the embosser.Embosser Component Messages (125–148) Messages 125–148 indicate a condition in the embosser. Press the printer POWER button to power off the system. 128: Embosser card jam The card path is blocked in the embosser. Request service. Remove any cards found. 2. Open the embosser and remove the supply cartridges. 80 Troubleshooting . Open the embosser and remove the supply cartridges. 2. 1. 3. Replace the cartridges. 3. 1. 127: Emboss transport error The card is not correctly positioned in the embosser.  1. Remove any cards found. 2. • Ask your system administrator to make sure that all data to be embossed is  encrypted. Replace the cartridges.  The card will be canceled. The card  will be canceled.

 and then close and lock the embosser. HINTS & TIPS Refer to “Embosser Card Jam” on page 66 for more information. 3. Open the embosser and remove the supply cartridges.   Remove cards from the printer output hopper. 3. Open the embosser and remove the supply cartridges. 1. 1. 132: Embosser card stack full The embosser output hopper is full or blocked. Remove any cards found. HINTS & TIPS Refer to “Embosser Card Jam” on page 66 for more information. or replace the topping foil. 2. Replace the cartridges. 131: Embosser card exit jam The card path is blocked in the embosser.129: Embosser topper jam The embosser topping foil is not moving properly. 2. Open the embosser and remove the topping foil cartridge. 130: Embosser card entry jam The card path is blocked in the embosser. Replace the cartridge. Reposition. repair. 2. CE840 User’s Guide 81 . 3. and then close and lock the embosser. and then close and lock the embosser. 1. Remove any cards found. Replace the cartridges.

  HINTS & TIPS Refer to “Load Indent Ribbon Cartridge” on page 36 for correct installation  procedures. Replace the cartridge. Open the embosser and remove the indent ribbon cartridge. 134: Indent ribbon low The indent ribbon has almost reached the end of the roll. 135: Indent ribbon supplies out The embosser does not have usable indent ribbon. or replace the ribbon and advance the repaired area one  full turn. 82 Troubleshooting . and then close and lock the embosser. Replace the cartridge. 3. 2. Close and lock the embosser. Replace the indent ribbon soon. Empty it regularly to avoid  receiving the message. 2.  HINTS & TIPS Refer to “Load Indent Ribbon Cartridge” on page 36 for more information. 3.133: Embosser card reject full The embosser reject tray is full. Reposition.  1. and then close and lock the embosser. Open the embosser and empty the reject tray. repair.  1. HINTS & TIPS The embosser card reject tray holds five cards. 2. 1. 136: Indent ribbon break The embosser indent ribbon is not moving properly. Open the embosser and remove the indent ribbon cartridge. Install a new indent ribbon.

Press the printer POWER button to power off the printer and embosser. and then close and lock the embosser. and then close and lock the embosser.  Make sure that all access doors are closed securely and locked. 2. CE840 User’s Guide 83 . repair. 2.137: Embosser wheel error The card path is blocked in the embosser. Open the embosser and remove the supply cartridges. 3. Make sure the data cable from the embosser to the printer is securely  plugged in. 138: Embosser indent error The embosser indent ribbon is not moving properly. Press the POWER button again to power on the printer and embosser. 1. printer. 2.  1. Remove any cards found. 1. or multi‐card hopper is open. The card will be canceled. Reposition. 3. Open the embosser and remove the indent ribbon cartridge. Replace the cartridge. 2. 140: Embosser not available The printer and embosser cannot communicate. Replace the cartridges.  139: Embosser card problem The card is not correctly positioned in the embosser. 3. Open the embosser and remove the supply cartridges. 141: Close emboss cover The embosser. Replace the cartridges.  3.  1. and then close and lock the embosser. or replace the ribbon and advance the repaired area one  full turn. Remove any cards found.

Replace the cartridge. 1. 3. Open the embosser and remove the topping foil cartridge. HINTS & TIPS See “Load Topping Foil Cartridge” on page 38 for more information. or multi‐card hopper is open. or replace the topping foil and advance the repaired area  one full turn. and then close and lock the embosser.142: Emboss cover error The embosser. Open the embosser and remove the topping foil cartridge. Replace the cartridge. 145: Topping foil type problem The embosser cannot use the topping foil installed. 143: Topping foil problem The embosser topping foil is not moving properly. 3. Open the embosser and remove the topping foil cartridge.  Make sure that all access doors are closed securely and locked. The card will be canceled. 2. and then close and lock the embosser. Install new topping foil. and then close and lock the embosser. The card will be canceled. Reposition. 147: Topping foil no tag found The embosser cannot use the topping foil installed.  144: Topping foil out The embosser does not have usable topping foil.  84 Troubleshooting . repair. Use supplies designed for this printer. printer.  1.  146: Topping foil support err The embosser cannot use the topping foil installed. 3.  Use supplies designed for this printer. The card will be canceled. Install new topping foil.  1. 2. 2. Replace the cartridge.

Replace the topping foil soon. Make sure the printer is powered on. 2. 502: The card data is missing or is not usable The printer driver has detected invalid or missing data. 2.  Make sure the data being sent is formatted properly and matches the options and  settings in the printer.148: Topping foil low The topping foil has almost reached the end of the roll. Driver-Only Messages The following messages are issued by the Card Printer Driver and display in a  message box on the PC that sent the card print job. The card will  be canceled. These messages do not  display on the printer LCD panel. click OK. Make sure the printer connection to the computer is secure. Click OK to clear the message. Click OK to clear the message. Click Cancel if you want to cancel the card 501: The printer connection was lost The computer lost communications with the printer during printing. Make sure the printer is connected to the computer using a USB or network  cable. The card will be canceled.  Make sure that the printer is powered on and in the Ready state. When the printer is ready. To complete the current  card: 1. CE840 User’s Guide 85 . 500: The printer is not available The computer cannot communicate with the printer. but not both.  1.

 notify your printer support  contact. 507: The printer is unlocked The printer must be locked to print. 505: USB communication issue An important driver component is not running. Click OK to clear the message.504: The card data is missing or is not usable The printer driver has detected invalid or missing data.  Make sure the data being sent is formatted properly and matches the options and  settings in the printer. or click Cancel to cancel the card. The card will be canceled. Click OK to clear the message. try again.  86 Troubleshooting . The card will be canceled. 2. Click OK to clear the message. Click OK to clear the message. 506: A card is currently processing The printer is busy processing an interactive job. If this message is displayed after restarting.  To complete the current card make sure that all access doors are closed securely  and locked. Wait until the current card is complete and then try again. When printer is powered back on. 508: The printer is shutting down The printer is shutting down or resetting. Click OK to clear the message. The card will be canceled. The card will be canceled. Restart the computer. 1. The component should start automatically.

  To complete the current card press the printer’s USER button until the printer  returns to the Ready state. Make sure that all access doors are closed securely and locked. Click OK to clear the message. CE840 User’s Guide 87 .509: The printer is offline or suspended The printer must be online to print. or click Cancel to cancel the card. Click OK to clear the message. or click Cancel to cancel the card. 510: The printer is unlocked The printer must be locked to resume printing.

88 Troubleshooting .