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Windows Server® Licensing FAQ

Frequently asked questions about licensing
Windows Server operating system products
on HP ProLiant servers
Technical white paper
Table of contents
Licensing ............................................................................................................................................ 2
Differences between license types .......................................................................................................... 5
I’ve got an OEM license—now I need to know…..................................................................................... 6
Activation ........................................................................................................................................... 8
Support ............................................................................................................................................ 10
Software assurance............................................................................................................................ 12
Downgrade rights .............................................................................................................................. 12
Upgrade rights .................................................................................................................................. 15
Virtualization and OEM licensing ........................................................................................................ 16
Windows Essential Business Server 2008 (EBS)..................................................................................... 17
Windows Small Business Server 2008 ................................................................................................. 18
Windows Server 2008 Foundation ...................................................................................................... 21
Client access licenses (CALs) ............................................................................................................... 22
Terminal Services client access licenses (TS-CALs) .................................................................................. 25
Reseller information............................................................................................................................ 27
References ........................................................................................................................................ 28

Welcome to the Windows Server Licensing FAQ. This guide answers many of the questions our
customers ask about licensing Windows Server products on their HP ProLiant server systems. The
questions we encounter most center on the general categories products, activation and support, which
we’ve used as the structure of this document.
We will review basic Windows Server licensing and differences between license types. Customer
questions focused on “I’ve got an OEM license, now I need to know…” are addressed, as are
activation and support issues. Microsoft software assurance, downgrade rights for Windows Server,
and virtualization with OEM licensing topics are also addressed. Specific product questions for
Windows Essential Business Server, Small Business Server, and Windows Server 2008 Foundation
are reviewed. Client access licenses (CALs) and Terminal Services CALs questions and answers are
provided. And finally, we’ll cover specific reseller concerns and overall reference links.

Licensing
1.

What types of Windows Server licenses are available?
In general, Microsoft® server software licenses fall into three categories: volume licensing, OEM
licensing, and retail licensing. Retail licenses, when available, are generally the most expensive
and the most complete. OEM licenses are available from HP when buying a new computer, and
generally offer the best price plus included HP support services. Microsoft volume licenses are
available from Microsoft License Resellers, which includes HP SLMS in many countries. Volume
licenses generally cost more than OEM licenses, but may be purchased separately from
hardware and offer additional flexibility for larger companies with more complex IT
requirements. The rest of this FAQ will focus on HP OEM licenses. For additional information
about Microsoft retail or volume licensing, refer to www.microsoft.com/licensing.

2.

What types of Windows Server licenses are available from HP?
The following table provides a quick comparison of the Microsoft license types available
from HP.

Microsoft license options

From HP Factory (Drop in Box,
Preinstall, non-Preinstall) (“OEM”)

From HP Authorized Reseller Option
Kit (“ROK”)

Who can buy?

End user or reseller

Reseller only

Sales proposition

Best price and OEM support when
buying a factory configured OEMbranded server with OS

Best price and OEM support for
resellers who sell OS along with an
OEM-branded server

Terms and restrictions

License may only be marketed and sold to an end user along with a server
End user cannot move licenses from the server (unless Software Assurance is
added)

Software Assurance available?

2

Available; must be purchased separately within 90 days of initial license
purchase.

hp. For what Windows Server products does HP offer OEM licenses? HP offers OEM licenses for the following Windows Server products: • Windows Server 2008 R2 Standard and Enterprise editions: www.hp. • Windows Server 2008 Datacenter edition comes with 1 CAL. depending on the kit. Look for “10 CAL” or” 25 CAL” in the description. • Windows Foundation Server 2008 and Windows Server 2008 R2 Foundation include 15 user access rights.com/go/ws08r2 • Windows Server 2008 R2 Datacenter edition: www. In case a customer does not select the “HP branded” option in the assisted setup menu in SmartStart or EasySet-up. What exactly comes inside of each of these kits for each license type? Windows Server 2008 Standard edition * : • 1 HP branded 32 ♦ bit DVD (Blue and White) • 1 HP branded x64 DVD (Blue and White) Windows Server 2008 R2 Standard edition: • 1 HP branded x64 DVD (Blue and White) Windows Server 2008 Enterprise edition*: • 1 HP branded 32♦-bit DVD (Blue and White) • 1 HP branded x64 DVD (Blue and White) Windows Server 2008 R2 Enterprise edition: • 1 HP branded x64 DVD (Blue and White) Windows Server 2008 and Windows Server 2008 R2 Datacenter: • 1 HP branded DVD (Blue and White) * If you need Service Pack 2 (SP2).com/go/ws08foundationr2 4.com/downloads/details. please go to the Microsoft site to download: www. • Windows 2008 and Windows Server 2008 R2 Enterprise editions offer either 10 or 25 CALs.hp. How many CALs (client access licenses) are included with each HP OEM Windows Server license? CALs per license type are as follows: • Windows Server 2008 and Windows Server 2008 R2 Standard come with 5 CALs.com/go/windowshpc • Windows® Small Business Server 2008: www.com/go/sbs2008 • Windows Server 2008 R2 Foundation: www.microsoft. • Windows Small Business Server 2008 comes with 5 CALs for Standard and Premium editions. the Windows Server 2008 product key included on the Certificate of Authenticity (COA) works on both 32-bit and x64 versions of Windows Server 2008.hp. • Windows Server 2008 HPC comes with 0 CALs. • Windows Server 2008 R2 Datacenter edition comes with 0 CALs.hp.3. 5.com/go/ws08r2 • Windows Server 2008 HPC: www. 3 .aspx?FamilyID=a4dd31d5-f907-4406-9012-a5c3199ea2b3&displaylang=en ♦ Windows Server 2008 is available in 32-bit or x64 versions.

To locate your COA. 7. Do all Microsoft licenses come with a Certificate of Authenticity (COA)? Only OEM and FPP (Microsoft retail products) license types come with a COA. via our channel partners. How does HP deliver these OEM licenses? HP offers preinstalled configurations from our online stores. the COA is on the top of the blade (you must pull out the blade to see the COA label). please contact HP call centers for replacement (see question 30 to get call center information). OEM COAs are tied to the hardware with which they were purchased and cannot be transferred to another system. for BL (BladeSystem) servers. This kit provides the value of an HP OEM license for the customer. they’re attached to a card or the physical packaging. 8. along with the additional services and/or products that most HP channel partners make available to our customers. my license permits me to use the 32-bit edition instead. The Reseller Option Kit is available only to resellers. contact Microsoft fulfillment services in your region. If you received your operating system from a reseller. Changing from x64 to 32-bit requires the OS to be reinstalled using the 32-bit media. The OS installation will also be pre-activated when installed on HP hardware. FPP COAs are not attached to hardware. please look in the following locations: for HP ProLiant ML (tower) servers. These are offered online and via our channel partners. You will have to cover a small media replacement fee. I understand that if I had purchased a Windows Server 2003 R2 x64 edition. Non-preinstalled licenses are available for do-it-yourself installation customers. OEM COAs must be adhered to the server. the COA is adhered to the front bezel. The media will not prompt for a product key when installing on HP hardware.Windows Small Business Server 2008 Standard edition: • 1 HP branded DVD (Blue and White) • 1 additional DVD with Hologram Windows Small Business Server 2008 Premium edition: • 2 HP branded DVDs (Blue and White) • 6 additional DVDs with Hologram Windows Server 2008 and Windows Server 2008 R2 Foundation edition: • Both have only 1 HP branded DVD (x64) 6. and for DL (rack) and SL models. 4 . How can I obtain that media and product key? If you obtained your server with an HP OEM license for Windows Server 2003 R2 x64. the COA label is on the side of the server—and the server must be pulled out of the rack to see the COA. and through our direct sales team. If you have lost your media. then the COA should be affixed to the server with which it was purchased by the reseller. If you purchased any other type of license. the media for both x64 and x32 was included. either when using SmartStart (choose selection with “HP branded”) or when installing directly from the OEM media.

Differences between license types 9. and the Microsoft System Center Virtual Machine Manager differ? The same licensing rules apply to Windows Server Clustering Services as VMotion and System Center Virtual Machine Manager. or “HP” for HP OEM products. Also. Or you can check the Microsoft site: www. we provide electronic or telephone support for initial setup for 90 days from the date of purchase. they look like this: 10. If it reads “Microsoft. but rather by Microsoft. Because Windows Server 2008 Datacenter permits an unlimited number of 5 . when installing the HP OEM branded version. While VMotion and System Center Virtual Machine Manager move instances of virtual operating system environments (OSEs) between physical servers. How can I tell the difference between an HP OEM license and a Channel OEM (COEM) license? Microsoft sells a Channel OEM (COEM) or “System Builder” license to resellers globally.com/howtotell/content. This product warranty is not supported by HP.” HP will provide its normal warranty support for the server but will not support the software.aspx?pg=coa&displaylang=en Figure 1: Windows Small Business Server 2008—product keys vs. the licenses remain with the physical server to which they were assigned. One visible difference between HP OEM and COEM products is that the Certificate of Authenticity label is different: appearing below the product name will be either “Microsoft” for COEM products. Windows Server Clustering Services. COA labels There are several product keys for Windows Small Business Server 2008.microsoft. that new server must already have appropriate licenses assigned to it. When an instance is moved to a new physical server. How do OS licensing rules for VMware VMotion.

Guard it. then the replacement server will also come with the same HP OEM license (and the original HP OEM license would go back to HP when you returned the DOA server. HP will need the defective or unlabeled/damaged label sent back to the factory for an investigation. Just click on the server and you will be provided with the links. downloads. The picture should have clear image of the serial number of the COA and what there is of the product key. please contact the HP call center for assistance. you may not move an OEM license to another server (except. 14. For example. and products. 16. and older drivers? Visit the HP website. here is what the 6 . HP OEM. What do I do if I have damaged media DVDs? HP will help you get your replacement media via the HP call center. The HP ProLiant Windows matrix provides direct links to drivers and other downloadables.hp. I’ve got an OEM license—now I need to know… 11. The HP Microsoft on ProLiant pages provides links to all documentation. Prior to calling. If the product was purchased from a reseller (reseller option kit [ROK]). beta. if you purchased the defective or damaged product directly from HP. Where will I find the latest. as covered above. If HP should ask you to remove the damaged COA please send a digital picture of the COA first. whether or not the product was preinstalled. What do I do if I experience a defect on arrival (DefOA) or damaged COA label? First of all. 15. If you lose your COA. and keep a record on file of this license key. and System Center Virtual Machine Manager.) 13. My server was dead on arrival (DOA). and other OEM licensing) is part of the server on which it was issued. Microsoft OEM licensing (including COEM.instances of the server software to run in virtual OSEs. no. it offers the greatest flexibility to move instances between servers without having to track the number of instances running or worry about being under-licensed. please check question 5 to see if you have the correct number of DVDs for your edition. you end up requiring a replacement server under warranty. What do I do if I lose my COA? Your Certificate of Authenticity (COA) is the most important part of your OEM license. as explained in the License Terms that accompany the license. then you may acquire that right – plus other benefits – by purchasing Microsoft Software Assurance from a Microsoft License Reseller (such as HP SLMS) within 90 days of your original purchase of the HP OEM license. for example. Can I transfer my OEM license to another server? If you think you will want to be able to do this. www. If HP is assisting you with the issue.com/go/proliantwindows 12. in multi-server installations with VMotion. please contact your reseller for assistance. Please act during your 90-day warranty period to receive the best assistance with your defective product issue. If. neither Microsoft nor HP can replace it. I had purchased Windows Server 2008 R2 from HP with the server—what do I do? The HP OEM license is effectively part of your server. store the numbers. Otherwise. when the server is replaced under normal service or warranty terms). so is covered by the same warranty terms.

If I “retire” a server with an OEM license on it. If you run the software on a hardware partition.hp. OEM licenses are not transferable from one machine to another.” 18. and update your ProLiant ML. the other party must agree that this agreement applies to the transfer and use of the software. and BL 300 series and greater servers as part of the server purchase process. and 700 series server and supports ProLiant BL servers to provide step-by-step ProLiant deployment assistance. SmartStart www. This is true for all OEM software—both operating systems and applications. the Certificate of Authenticity label. directly to a third party. “You may transfer the software only with the licensed server. Can I transfer my Windows Server operating system license from an old server to a new one? Only if it was purchased as a full-packaged product (”Windows in a box”) from a retail store. For a listing of what SmartStart and PSP versions to use for the appropriate Windows products. ProLiant Support Packs (PSPs) www. and CALs. You may assign other software licenses to the same server.com/servers/smartstart is delivered with every ProLiant ML and DL 300. Can OEM product licenses be transferred to nonprofit organizations? Per the License Terms accompanying your HP OEM license. 500. 19.hp.com/pub/c-products/servers/management/smartstart/serversupportguide8. The software license is permanently assigned to the server with which the software was distributed. You may not retain any instances of the software unless you also retain another license for the software. Before any permitted transfer. 20.pdf 7 . even if the original server it was installed on is no longer in use.40. this agreement. but you may not assign the same license to more than one server. unless covered by Software Assurance (as described above). or a Microsoft Volume License from a Licensing Reseller such as HP SLMS.com/servers/psp are bundles of HP ProLiant optimized drives. that partition is the server to which the license must be assigned. The software cannot be moved from server to server. OEM licenses are not transferable from one machine to another.Windows SBS 2008 End User License Agreement (EULA) states: Assignment of the license to the server. To put it simply.hp. unless covered by Software Assurance (as described above). utilities. 17. DL. please see the following support matrix. That server is the licensed server for that particular license. can I use that software on a new server? No. ftp://ftp. and management agents representing a specific operating system. monitor. an OEM product is “married” to the original server on which it was installed. What SmartStart and PSPs work with which Windows operating systems? HP provides tools to set up.

” This brings up the Windows activation screen.Activation 21. Click “Activate Windows now. right-click Computer. Your license should then be activated. choose “Type a different product key. 8 . From this screen. Then click Properties.) Type in your product key and follow prompts.” (This is found on the COA label that should be adhered to your server. How do I activate my HP OEM product key? To get to the Windows activation screen.

23.com/servers/easysetup 24.hp.4 and later. The key will be the one attached to the server. The key will be the one attached to the server.com/go/foundation Reference for SmartStart 8.” This will allow the OS installation to pre-activate. How do I activate my HP OEM license with SmartStart? If installing HP branded media using SmartStart. then the key can be provided during the Microsoft activation process. What is my password set to for Windows Server 2008 and Windows Server 2008 R2? If you purchased Windows Server 2008 and Windows Server 2008 R2 preinstalled or installed it from media.” This will allow the OS installation to pre-activate. For more information on HP SmartStart. then your password is initially left blank. Please set a password that is easy for you to remember. visit this site: www. choose the OS selection that has “(HP branded). then the key can be provided during the Microsoft activation process. but hard for 9 . You are required to change the password at the first logon. How do I activate my HP OEM license with Easy Set-up CD? The Easy Set-up CD is made available for all HP 100 Series servers. If activation is still needed. For more information on HP Easy Set-up CD. visit this site: www. If installing HP branded media using the Easy Set-up CD. choose the OS selection that has “(HP branded).hp. If activation is still needed.22.3 and earlier Reference this screen for SmartStart 8.

Windows Small Business Server 2008.vbs -dli. Datacenter. and special characters. and then press ENTER. Also. if your OS requests activation. 25. and Foundation). 3. Type slmgr. Datacenter. numbers.vbs script to reset it back to 10 days. Windows Small Business Server 2008 CALs. type slmgr. the Reseller Option Kit (ROK) for Windows Server 2008 and Windows Server 2008 R2 (Standard. Windows Small Business Server 2008. you can follow the instructions in the Windows Activation wizard for calling a telephone number to activate. Enterprise. When do I activate my license? Generally. To do this. and Foundation). the second copy of Windows Server 2008 technologies will require online activation. If the removable media on which HP distributes the software proves to be defective in materials or workmanship within 90 days of purchase. Note that if you are running Windows Small Business Server 2008 Premium edition. The 10-day activation period can be reset up to four times by running the Slmgr. 10 . Windows Server 2008 and Windows Server 2008 R2 (Standard. The best passwords are at least 8 characters long. This procedure resets the activation period to 10 days. Enterprise. How do I activate my Windows Small Business Server 2008 license? The Windows Small Business Server 2008 server license is activated over the Internet. Web Server.vbs –rearm. After this you will need to either activate or reinstall. and can be used up to four times. you will receive confirmation with your product activation. What type of warranty support does HP provide for HP OEM Windows Server products? HP’s only warranty obligations with respect to software distributed by HP under the HP brand name are set forth in the applicable end-user license or program license agreement provided with that software. and Windows Essential Business Server 2008 purchased directly from HP in the form of a preinstalled or non-preinstalled option are pre-activated and prepopulated with the product key. and then click Command Prompt. If you do not have an Internet connection. To reset the activation period. Support 28. 27. and include a mix of letters. and then press ENTER to check the current status of your activation period. Typically. Restart the computer. What do I do if my activation grace period is running out? Any version of Windows Server 2008 R2 software will require activation within 10 days. Click Start. 26. no longer have to be activated. 4. HP also provides electronic or telephone support for initial setup for 90 days from date of purchase. 2.a stranger to figure out. unlike Small Business Server 2003 CALs. or Windows Essential Business Server 2008 purchased from your reseller must be activated by providing your 5x5 product key from the HP OEM COA. all Windows Server 2003 OEM products. your sole remedy shall be to return the removable media to HP for replacement. Web Server. follow these steps: 1. please provide the 5x5 product key attached to the server.

What do I do if I lose my license? Windows Server OEM licenses are treated like any other software product. showing the 5x5 product key • Credit card information (to be provided over the phone)—replacement media requests only Note: If proof of purchase is not readily available. refer to the HP website at: www. neither HP nor Microsoft replaces this license. HP is able to send you a media replacement kit for all Windows Server 2003 R2 and later products. For information on availability and cost of these services. What type of support services does HP provide beyond warranty support? HP has a full range of support and consulting services for your product that can be purchased locally. and network configuration HP ProLiant Global Limited Warranty & Technical Support Terms can be found at: http://h18004.hp. be prepared to provide the type of Windows product being requested. so anticipate 3 to 10 business days for delivery (depending on customs requirements and shipping method).Initial setup support includes: • Answering installation questions (how-to.hp.html 29. The media kit will be shipped from the USA. include the edition.hp. How do I contact HP for support for my Windows Server product? You can locate the phone number for the nearest HP support team via the worldwide contact numbers link provided below: http://welcome. The kit is NOT your license keys. 33. customization. some support and related products may not be available in all countries. model.com/country/us/en/wwcontact_us. 11 . If you lose the license. I’ve lost my media for my Windows Server operating system. plus the HP server type. and prerequisites) • Setting up and configuring software and options supplied or purchased with HP hardware products (how-to and first steps) • Interpreting system error messages • Isolating system problems • Obtaining support pack information or updates for software purchased or supplied with HP hardware products Initial setup support does NOT include assistance with: • Generation or diagnosis of user-generated programs or source codes • Installation of non-HP products • System optimization. What information do I need to have available when I contact HP for support? Be sure to have the following information/documentation available before you call: • Proof of purchase (to be sent via fax or email) – An invoice with software and server SKUs (HP or distributor SKU) – A picture of the COA affixed to the server. However. and serial number.com/services/microsoft 30. How can I get a replacement? You will need to contact HP and have all of the information required for support.www1. 32.com/products/servers/platforms/warranty/index. first steps.html 31.

37. If you already have your computer. As part of Software Assurance benefits. Can I install an OEM software license? No.microsoft. If my server running Windows Server 2008 is covered under Software Assurance. then you may either buy a retail license. What is the Software Assurance (SA) program? Information about Software Assurance may be found at the Microsoft licensing website www. OEM customers can purchase Software Assurance from their reseller or Microsoft within 90 days of their OEM license purchase. or purchase a volume license from an authorized License Reseller such as HP SLMS.microsoft.aspx 39. 36.34.aspx For information on your Windows Small Business Server downgrade rights.microsoft. It’s telling me to buy the software. Windows Server 2008 R2 is the full operating system and requires a new server license. An OEM license may only be acquired in conjunction with a new computer. 12 . visit this website: www. Be prepared to pay a small fee for shipping and media expense. you will receive the rights to upgrade your servers to Windows Server 2008 R2 during the term of your Software Assurance license. you can order the downgrade media kit for Windows Server 2003 R2 in most languages and most editions.com/products/servers/software/microsoft/windows2003/downgrade.www1. do I have to pay for Windows Server 2008 R2? No.aspx • Visit the HP site: http://h18004. I installed a “time bomb” trial version of software from Microsoft for Windows Essential Business Server/Windows Small Business Server.com/sbs/en/us/downgrade-rights. If you need the kit after your purchase. What happens if I already have Windows Server 2008 but have not purchased Software Assurance for the server? If you want to upgrade to Windows Server 2008 R2.com/windowsserver2008/en/us/downgrade-rights. Downgrade rights 38.hp.html • Call the HP call center and request your downgrade media. you will need to purchase a Windows Server 2008 R2 license for each server that you will be upgrading. How does HP provide downgrade kits for Windows Server 2008 to Windows Server 2003 R2? You can get a downgrade kit in the following ways: At the time of purchase of an HP preinstall or drop in the box kit. please use the following methods: • Visit the Microsoft site: www.com/licensing. visit this website: www. Unlike service packs and feature packs.com/windowsserver2008/en/us/downgrade-rights. What are my downgrade rights? For information on your Windows Server 2008 and Windows Server 2008 R2 downgrade rights.microsoft. Software assurance 35.

If you obtained your server with Windows Small Business Server 2008 preinstalled. and using the software. for each permitted instance you may create. Note.microsoft. or full retail product version of Windows Small Business Server 2008. 42. suggest that they contact Microsoft fulfillment services in their region. storing. You may exercise your downgrade rights and run Windows Small Business Server 2003 R2 or earlier versions if you have acquired a Windows Small Business Server 2008 license.40. in order to exercise downgrade rights. store.com/windowsserver2008/en/us/downgrade-TC.aspx 41.microsoft. What are the downgrade terms for Windows Server 2008 and Windows Server 2008 R2? Per the license terms that accompanied your license for Windows Server 2008 and Windows Server 2008 R2. please visit the Microsoft Fulfillment site: www. you must downgrade all components of the software. If they purchased an open license. Although HP does not include Windows Server 2003 R2 Standard in the package as an alternative version. refer to the following website: www.).aspx 13 . and use an earlier version.” For example. Note: Under downgrade rights. Please visit the Windows Server Downgrade site for more information on how to obtain a Windows Server 2003 R2 downgrade kit. How do I downgrade Windows Small Business Server 2008 Premium edition? Due to line-of-business application compatibility issues moving from one version to the next. in order to exercise your downgrade rights you must already have the earlier versions of Windows Small Business Server media available. (Note: This is a separate key from the Windows Small Business Server 2008 product key used on the first server. www. For additional information. volume license. the OEM License Terms allow customers to use Windows Server 2003 R2 Standard in place of the second copy of Windows Server 2008 Standard.com/sbs/en/us/downgrade-rights. the user can install Windows Server 2003 R2 on a Windows Server 2008 licensed HP server product. that you cannot separate out the components of the Windows Small Business Server solution—that is. customers are restricted from running both versions of Windows Server 2008 Standard and a downgrade Windows Server 2003 R2 Standard at the same time. “Instead of creating. Can I exercise my downgrade rights and run earlier versions of the server software? Yes. Windows Small Business Server 2008 comes with several server components. however. You will need the Windows Server 2008 product key which comes in the Windows Small Business Server 2008 Premium software package to access the site. This agreement applies to your use of the earlier version. Software Assurance. You must obtain the earlier version separately. already have the earlier versions of Windows Small Business Server media available.microsoft. For additional information.com/windowsserver2008/en/us/downgrade-rights.aspx 43. Can an HP OEM Windows Small Business Server 2008 Standard edition customer downgrade to Windows Small Business Server 2003 Standard edition? Customers who obtained their servers with Windows Small Business Server preinstalled from HP via an OEM license must. The second server in the Windows Small Business Server 2008 Premium edition gives customers this flexibility. if you downgrade. some businesses may need to run the previous version of Windows Server.

call (888) 571-2048. If I choose to. Microsoft recognizes that due to line-of-business application compatibility issues moving from one version to the next. 45. you can activate downgrade Windows Server 2008 TS-CALs for use with a downgrade Windows Server 2003 by calling Terminal Services Clearinghouse and obtaining a Windows Server 2003 TS-CAL key (refer to Terminal Server downgrade rights). Client access licenses (CALs) for both Windows Server 2003 and Windows Server 2008 do not require a product key or activation. The second server in the Windows Small Business Server 2008 Premium edition gives customers this flexibility. and then click OK.44. • Click Connection Method. right-click your license server.” Alternatively. To contact the Registration Authority and Clearinghouse in the United States. Your Windows Server 2008 CALs can also be used with Windows Server 2003 R2. follow these steps: • Click Start. can I downgrade one of those licenses to run an earlier version in order to support a legacy application? The components of the Windows Small Business Server Standard single server solution cannot be separately downgraded because they are an integrated suite. • On the Action menu. Alternative versions are included in the Windows Small Business Server 2008 Premium edition of the software for SQL Windows Server 2008 x86 to be run on the second server. To access the Registration Authority and Clearinghouse from outside the United States. so there is no need to acquire a downgrade CAL key. Alternative solution: If the customer has no existing Terminal Servers (and consequently no old WS2003 TS-CALs and Terminal Server Licensing servers another solution could be used (provided there is another Windows Server 2008 server in the customer’s network) to install the Terminal Server Licensing 14 . click Install Licenses. • Click the appropriate country. Microsoft will allow customers to use Windows Server 2003 R2 Standard in place of the second copy of Windows Server 2008 Standard.) You may still use this method of downgrading if you purchased your Windows Small Business Server 2008 Premium on a new server from an original equipment manufacturer. However. Please visit the Windows Server Downgrade site for more information on how to obtain a Windows Server 2003 R2 downgrade kit. • In the Terminal Services Licensing console. Terminal Server CALs (TS-CALs) do require activation of the license on the Terminal Server license server. some businesses may need to run the previous version of Windows Server. Although Microsoft does not include Windows Server 2003 R2 Standard in the package as an alternative version. • Click Cancel to exit the Terminal Services Licensing console. You will need the Windows Server 2008 product key which comes in the Windows Small Business Server 2008 Premium software package to access the site. point to Programs. and then click Telephone. How do the downgrade terms affect client access licenses (CALs)? Customers running Windows Server 2003 R2 as a downgrade installation on an HP Windows Server 2008 license must buy Windows Server 2008 CALs. and then click Properties. (Note: This is a separate key from the Windows Small Business Server 2008 product key used on the first server. click Administrative Tools. and then click Next. and then click Terminal Services Licensing. Windows Small Business Server 2008 Premium edition comes with two Windows Server 2008 Standard technologies licenses. Note: In Windows Server 2008 R2. Terminal Server CALs are being renamed “Remote Desktop Service CALs. • Call the appropriate Customer Service Center by using the telephone number that is displayed.

If customer had already installed Windows Server 2003 R2 and now wants to upgrade to Windows Server 2008. For more information on activation. 50. and Startup support as they would be under the original operating system warranty. 46. Configuration. the HP server must be certified to support the older operating system. Foundation can upgrade to Windows Server 2008 R2 Standard edition. they will need to re-install Windows Server 2008.microsoft.Services on this Windows Server 2008 machine and add/activate the Windows Server 2008 TS-CALs there. Because of that.com/go/wincert) Customers that choose to downgrade their operating system to a certified platform are entitled to the 90 days of support warranty under the terms of their platform warranty for Installation.aspx 47.microsoft. The O/S support matrix should be used to determine certification status. Why does HP OEM media not support upgrade install. Windows Server 2008 Foundation and Windows Server 2008 R2 Foundation are entry products for a small business with less than 15 users. What is HP’s policy on support for downgrade assistance? While Microsoft allows a customer to downgrade their operating system from Windows Server 2008 R2 or Windows Server 2008 to Windows Server 2003 R2. HP has disabled upgrade function. (www.aspx 48. Windows Server 2008 Terminal Server Licensing Service installed (installable role) on a Windows Server 2008 server works with Windows Server 2008 as well as Windows Server 2003 Terminal Servers and would use the Windows Server 2008 TS-CALs.hp. so no downgraded Windows Server 2003 TS-CAL keys are required. How do I upgrade Windows Server 2008 Foundation and Windows Server 2008 R2 Foundation to Standard? This is done via the Microsoft Windows Server Fulfillment site: www.com/windowsserver2008/en/us/upgrade-options. you cannot. where the customer who purchased the Windows Server 2008 OS may already have a server running on an old version of Windows Server. What are the activation requirements for the downgrade scenario? HP OEM Windows Server 2003 R2 media used as the downgrade installation on an HP Windows Server 2008 license does not require activation or entering of product keys. Can you downgrade Windows Server 2008 Foundation and Windows Server 2008 R2 Foundation? No. If the customer migrates to Windows Server 2008 later and is a ROK customer—one who purchased the OS from a reseller—the customer must enter the Windows Server 2008 product key and activate the installation with Microsoft.microsoft. OEM media can only be sold with new servers so that assumes there is no upgrade. see: www.com/windowsserver2008/en/us/upgrade-options.aspx 15 . The product key can be found on the COA label affixed to the ProLiant server with which the OS was purchased. visit this website: www. while MS media does? Unlike Microsoft media. Upgrade rights 49. The same support rules apply for customers that purchase software support beyond the 90-day warranty period.com/windowsserver2008/en/us/product-activation.

a standalone version of the Hyper-V hypervisor is available for free download from: www.hp. reference the “Installing Windows Server 2008 operating system on virtual machines using HP branded media” section in the HP FactoryInstalled Operating System Software Guide for Microsoft Windows Server® 2008 User Guide. You will need to run the following command from the command prompt (including spaces): Reg Add "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Virtualization" /v BiosLockString /t REG_SZ /d "Hewlett-Packard " 55. However.com/sbs/en/us/upgrade. and Datacenter editions with and without virtualization (without Hyper-V)? Microsoft created both versions.exe in order for the Hyper-V product to allow our HP Branded media to install. so HP is able to offer either. How do I install my HP OEM media on Hyper-V? For Windows Server 2008. Enterprise.exe in order for the Hyper-V product to allow our HP branded media to install. The guide can be found at: www. Why offer Windows Server 2008 Standard.com/go/windows/documentation 53. 57. Unlike Windows 2008.51. This will allow the HP OEM media to detect that it’s being installed on HP hardware. 56. you will need to launch the HPVirtualOSE.microsoft. Why do I get a “system not supported” message when trying to install HP OEM media on top of Hyper-V? You will need to launch HPVirtualOSE. If I am at or am near the user limit in Windows Small Business Server 2008. For steps on the process.exe.com/hypervserver 16 . Windows Server 2008 R2 does not require the execution of the HPVirtualOSE.hp. so that is HP’s default. how to I upgrade to support more users? This may done by upgrading to the full underlying products via the Microsoft Solutions Pathway sites: • Solutions Pathway for SBS: www. The guide can be found at: www. Why do I get a “system not supported” message when trying to install HP OEM R2 media on top of Hyper-V that is running on non-HP Branded host OS? The necessary manufacturer strings have not been inserted into the Hyper-V product that allow the HP Branded media to install. For additional information and steps on the process please reference the “Installing Windows 2008 operating system on virtual machines using HP branded media” section in the HP FactoryInstalled Operating System Software Guide for Microsoft Windows Server® 2008 User Guide. Does Microsoft offer a standalone server virtualization product? Yes.microsoft. Why do I get a “system not supported” message when trying to install HP OEM media on top of VMware? You will need to add the following configuration line “SMBIOS. virtually all customers choose the “with Hyper-V” versions.aspx Virtualization and OEM licensing 52.com/go/windows/documentation 54. For Windows Server 2008 R2 the HP OEM media can be installed by mapping the media once the Hyper-V role has been installed.reflecthost=TRUE” to the virtual machine configuration file.

2010 65. What is the support available from HP after June 30. 59. How are the Windows Server 2008 without Hyper-V products licensed? The Windows Server 2008 without Hyper-V products have the same license terms and license models as their regular Windows Server 2008 product counterparts.aspx 17 . and volume licensing sales channels. Service offerings range from software telephone support to Critical Service. Can you buy two HP OEM Windows Server 2008 R2 Standard edition licenses for one physical server. 64. Once the choice is made. At renewal of their SA. HP OEM licensing with Microsoft allows this. How many physical/virtual installations can I have with the various versions of the OS? OS version Physical OSE Virtual OSE Windows Server 2008 Standard 1 1 Windows Server 2008 Enterprise 1 4 Windows Server 2008 R2 Standard 1 1 Windows Server 2008 R2 Enterprise 1 4 Windows Server 2008 Datacenter 1 Unlimited Windows Server 2008 R2 Datacenter 1 Unlimited Windows Server 2008 HPC 1 1 62. I purchased EBS OEM from HP last year with my ProLiant server.com/ebs/en/us/purchase. which version can they upgrade to—the Windows Server 2008 Product (with Hyper-V) or the Windows Server 2008 without Hyper-V? Customers who have SA on Windows Server 2003 R2 can opt for either Windows Server 2008 (with Hyper-V) or the product without Hyper-V. please see question 29. 2010? HP will continue to offer support services for EBS because this product is part of the Windows Server 2008 integrated solutions family. I have EBS and need additional CALS. 61. OEM. Information can be found at the following website: www. where do I get them? Microsoft will continue to offer EBS CALs through their channels. In which sales channels will the Windows Server 2008 without Hyper-V products be available? The Windows Server 2008 without Hyper-V products are available in all retail. Windows Essential Business Server 2008 (EBS) 63. 60. with the intention to run them each in a virtual machine (non MS VM)? Yes. When will HP end the sale of EBS OEM Licenses? June 30. they will acquire the appropriate SA renewal SKU.microsoft. When customers who currently have Windows Server 2003 R2 with Software Assurance (SA) would like to upgrade to Windows Server 2008. once they opt for either. the customer will not be able to switch.58.

and for your convenience. However. Accordingly. but Terminal Services is disabled on Windows Small Business Server Standard. If you acquired Windows Small Business Server 2008 Premium edition.66.com/ebs/en/us/offers. The second Windows Server license can be used for the 32-bit or 64-bit version. Does Windows Small Business Server 2008 licensing allow for virtualization? For example. you may run one instance of Windows Server 2008 technologies and SQL Server 2008 Standard edition for Small Business on a separate server. Can I separate the components of Windows Small Business Server 2008 (i. Unless you are licensed for Windows Small Business Server 2008 Premium edition. If this promotion is of interest to you we encourage you to mark a reminder in your calendar to visit the EBS 2008 site between June 30. 68. This is a new license right that has changed from the rights granted in previous versions of Windows Small Business Server premium editions. but not both.e. 2010 to claim this offer. If I have Windows Small Business Server 2008 Premium edition. or can it be done on either server? SQL Server can be installed on either server. is it mandatory to install SQL Server and Terminal Services in application mode on the second server only. This means EBS 2008 customers can get copies of Windows Server 2008 Standard. Microsoft recognizes that line-of-business applications may experience compatibility issues moving from one version to the next.aspx Windows Small Business Server 2008 67. Components of the Small Business Server solution cannot be separated. current EBS 2008 customers can get the individual component software from the suite for free (local taxes. Windows Small Business Server 2008 Premium edition comes with SQL Server 2008 Standard edition for Small Business. 2010. such as those that use virtualization technology. both are shipped in your Windows Small Business Server 2008 Premium edition package. I bought EBS from HP. Can I exercise my downgrade rights and run an earlier version of SQL Server? No. what is this that I am hearing about license transfer rights? Microsoft is promoting offers to help EBS customers. 18 .. you may run one instance of the server software on a physical or virtual machine. Microsoft Exchange Server 2007 Standard and Microsoft System Center Essentials 2007. This applies even if the operating system environments are on the same physical hardware system. 2010 and December 31. Microsoft states: Beginning June 30. use one of those licenses to run 32-bit version of Windows Server? Yes. 69. 70. 71. you may not separate the software for use on more than one operating system environment under a single license. Windows Small Business Server 2008 Premium edition comes with two Windows Server 2008 Standard technologies licenses. Windows Server 2008 Standard edition includes Hyper-V with a license to run one server operating system in Hyper-V? For Windows Small Business Server 2008 Standard edition. run Exchange 2007 and/or SQL Server 2008 on separate servers)? No. shipping and handling charges may apply). Can I. so until 31 December 2010 we will offer the SQL Server 2005 Standard edition (both 32-bit and 64-bit platforms) media kit for our HP OEM Small Business Server 2008 Premium edition customers via our technical support call center. 2010 until December 31. Look to the following website for more information: www. if I choose.microsoft.

refer to: http://technet. The Windows Small Business Server 2008 CAL Suite for Premium users or devices should be purchased for only those users or devices accessing the SQL Server database features of Windows Small Business Server 2008 Premium edition server software. 73. you get five Windows Small Business Server 2008 CAL Suite licenses. you get five Windows Small Business Server 2008 CAL Suite for Premium users or devices licenses.10). 75. you are allowed to run an additional instance on a physical machine in order to run hardware virtualization software. and it must be joined to the Windows Small Business Server domain. provide hardware virtualization services. 76. 74. For additional info.aspx 72. What is the difference between the Windows Small Business Server 2008 CAL Suite and the Windows Small Business Server 2008 CAL Suite for Premium users or devices? The Windows Small Business Server 2008 CAL Suite should be purchased for each user or device that accesses the Small Business Server network. That is. or run software to manage and service operating system environments on the licensed server. What is the difference between a Windows Small Business Server 2008 server license and a client access license (CAL)? The Windows Small Business Server 2008 Standard edition or Windows Small Business Server 2008 Premium edition license gives you the right to install and use the server software corresponding to the edition you purchased. 19 . What are the licensing rights for the second Windows Server Small Business Server 2008 Premium edition? Do you allow virtual machines? Yes.com/en-us/library/dd239207(WS. Can I choose whether the five CALs that come with the server software are for Windows Small Business Server 2008 CAL Suite or Windows Small Business Server 2008 CAL Suite for Premium users or devices? No. If you run on a virtual machine. if you purchased Windows Small Business Server 2008 Standard edition.microsoft. Are any of the Windows Small Business Server 2008 CALs concurrent? No. The five CALs that come packaged with the server software purchase correspond to the Windows Small Business Server 2008 edition you acquired.For Windows Small Business Server 2008 Premium edition. • You can run any number of instances of Microsoft SQL Server 2008 Standard edition for Small Business in one physical or virtual machine. and if you run on VM. Neither of the Windows Small Business Server 2008 CALs is concurrent. The Windows Small Business Server 2008 CAL gives you the right for a device or user to access the server software. or run software to manage and service operating system environments on the licensed server. you may run an additional instance of the operating system on a physical machine in order to run hardware virtualization software. no matter whether the Windows Small Business Server network is running Windows Small Business Server 2008 Standard edition or Premium edition. that is. you may run one instance of the operating system on a physical or virtual machine. and if you purchased Windows Small Business Server 2008 Premium edition. Both are per user or per device only. You need both types of licenses in order to be in compliance. You are granted a 1+1 license similar to a standalone Windows Server Standard license. provide hardware virtualization services. you can choose to run the “premium server” software on a second server: • You can run an instance of Windows Server 2008 Standard technologies on a physical or virtual machine (VM).

If you had Software Assurance attached to Small Business Server 2003 with Windows Server 2008 Premium edition and additional CALs. Access to the Windows Small Business Server 2008 network requires a Small Business Server 2008 CAL for all users or devices. With Windows Small Business Server 2003. there was only one type of CAL. go to www. Whether you get Windows Small Business Server 2008 CAL Suite (“Standard” CAL) or Windows Small Business Server 2008 CAL Suite for Premium users or devices (“Premium” CAL) depends on what edition of Windows Small Business Server 2008 you are entitled to. Does the Windows Small Business Server 2008 Premium CAL (Microsoft Small Business Server 2008 CAL Suite for users or devices) include Terminal Services client access licenses (TS-CALs)/Remote Desktop Services CALs (RDS CALs)? No. but an additional purchase of TS-CALs is still required to activate Terminal Services for Application functionality.microsoft. or OEM CALs from your hardware manufacturer/provider. if you had SA attached to Windows Small Business Server 2003 Standard edition and the additional CALs. 78. all other users and devices can be in compliance by purchasing Small Business Server 2008 CAL Suite (“Standard” CAL). 79. I attached Software Assurance to my Windows Small Business Server 2003 R2 purchase. 82. That is. I have Software Assurance on my CALs. 80. 81.com/licensing/sa/default. However.77. Do I get to choose which Windows Small Business Server 2008 CALs I get? No. Microsoft is introducing two CAL Suites for the 2008 version of Small Business Server: • Small Business Server 2008 CAL Suite.mspx). for each user or device accessing the Small Business Server network 20 . customers only have to purchase Small Business Server 2008 CAL Suite for Premium users or devices (“Premium” CAL) for those users and devices that are accessing the SQL Server database features. then you are entitled to Small Business Server 2008 Premium edition server software and Small Business Server 2008 CAL Suite for Premium users or devices CALs. and I see now there are two types. Can a customer who is using Windows Small Business Server 2008 Premium edition purchase SQL Server 2008 CALs instead of Windows Small Business Server 2008 CAL Suite for users or devices in order to satisfy their licensing requirements? No. Where do I go to acquire additional CALs? You can purchase additional CALs from the sales channel you prefer: retail. one of which is rights to new versions of the product—so you will be entitled to Windows Small Business Server 2008 and the initial five CALs that came packaged with the server software. What’s new in Windows Small Business Server (SBS) 2008 with Windows Server 2008 licensing? Two types of CALs—To allow for the most flexibility for our customers. then you are entitled to Windows Small Business Server 2008 Standard edition server software and Windows Small Business Server 2008 CAL Suite CALs. What does that entitle me to with respect to Windows Small Business Server 2008? There are many benefits to your Software Assurance purchase (for detailed information. If you attached Software Assurance to your additional Windows Small Business Server 2003 CAL purchases. through a Microsoft volume licensing agreement. then you are also entitled to Windows Small Business Server 2008 CALs. if desired. I bought Windows Small Business Server from an original equipment manufacturer (OEM). Windows Small Business Server 2008 Premium edition does allow for Terminal Services functionality.

and 20-pack quantities for either user or device • Small Business Server 2008 CAL Suite for Premium users or devices. 5-.microsoft. Can I do an upgrade? Unfortunately.microsoft. The Microsoft fulfillment site will provide the pricing.com/windowsserver2008/en/us/upgrade-options.microsoft. please contact HP for a return. available in 1-. While Small Business Server 2000 to 2003 did provide a transition pack. 86. I really meant to buy Windows Server 2008 R2 Enterprise edition. There are two methods available: 1. for only those users or devices accessing the premium features of Small Business Server 2008 Premium edition More choice in CAL quantity—In addition to offering two CAL Suites. Is there a price difference to upgrade Foundation to Standard edition? To discover pricing from Microsoft. Small Business Server 2008 has other tools for migration. One tool is the business assessment toolkit: https://partner.com/windowsserver2008/en/us/upgrade-tc. and 20-pack quantities for either user or device 83.aspx The customer will need the license key found on the COA label. available in 1-. go to Microsoft’s website: www. I bought Windows Server 2008 R2 Standard edition from HP with my new HP ProLiant server.com/belux-fr/salesmarketingse/smsalessassessment/sabtat Windows Server 2008 Foundation 84. An in-place upgrade with media. Microsoft is also offering various CAL quantities to suit your specific needs: • Small Business Server 2008 CAL Suite. Please see question 48. which will require customer to run the installer 2. Does Small Business Server 2008 have a transition pack? No. Microsoft does not offer an in-place upgrade from Windows Standard to Windows Enterprise edition.• Small Business Server 2008 CAL Suite for Premium. If you noticed your error as soon as you made it. 87. 21 . An in-place upgrade using the Windows Server 2008 R2 Standard Product Key 85. you cannot. How do I upgrade Foundation? Windows Server 2008 Foundation users can upgrade their product as follows: From To Savings Windows Server 2008 Foundation or Windows Server 2008 R2 Foundation Windows Server 2008 R2 Standard Trade-in credit Please go to the Microsoft Fulfillment site: www.aspx Follow the prompts and enter your COA. 5-. Can you downgrade Windows Server 2008 Foundation? No.

The Windows Server CAL requirements are the same. User CALs make the most economical and administrative sense for an organization with many roaming employees who need access to the corporate network from unknown devices. a company looking to use Windows Server would acquire a Windows Server license in order to install and run the Windows Server software on the physical server itself. Windows Device and User CALs. 89. In order to provide the rights for users or devices to access the Windows Server software running on the server. 22 . Can I use my Windows Server 2008 CALs to access Windows Server 2008 R2? Yes. does the user or device still require a Windows Server 2008 CAL? Yes. see question 113. 93. If the user or device is authenticating by any means to a server running Windows Server 2008. You must either purchase new Windows Server 2008 CALs or have Software Assurance (to upgrade your CALs) to access instances of Windows Server 2008. Your Windows Server 2003 CALs may continue accessing instances of Windows Server 2003 software. Device CALS make the most economical and administrative sense for an organization with multiple users for one device. it requires a Windows Server 2008 CAL. Purchase RDS CALs for Terminal Services access. such as shift workers. User CALs—Acquire an access license for every named user accessing your servers (from any device). The Windows Server 2008 TS-CALs will work on Windows Server 2008 R2. 90. can I use a Terminal Services Device CAL and a Terminal Services User CAL on the same terminal server? Yes. if the number of users is less than the number of devices. as well as Terminal Services Device and User CALs. can be used on the same server. that is the product to use as there are no new Windows Server CALs only new RDS CALs. Are there any differences between the requirements for CALs in Windows Server 2003 and those for Windows Server 2008 CALs? No. For Terminal Services CALs or Remote Desktop Services CALs differences. 92. What are the different types of CALs? Device CALs—Acquire an access license for every device (used by any user) accessing your servers. CALs would need to be acquired for those users or devices. If a user or device accesses a server running Windows Server 2008 but is authenticating via a third-party authentication application (non Microsoft based authentication). Can I use a Windows Device CAL and a Windows User CAL to access the same server? Also. as a matter of fact. What is a client access license (CAL)? A client access license (CAL) is a license granting access to certain Microsoft server software. 94. CALs are used in conjunction with Microsoft server software licenses to allow users and devices to access and utilize the services of that server software. and/or employees who access the network via multiple devices—that is. Can I use my Windows Server 2003 CALs to access Windows Server 2008 or with Windows Server 2008 R2 software? No. 91. For instance.Client access licenses (CALs) 88. then this is the more economical choice.

102. Windows Web Server 2008 and Windows Web Server 2008 R2 are licensed by a server license only and no CALs are required. 23 . Customers can either acquire new Windows Server CALs when the new version releases. 97. Because the virtual instance of Windows Server 2003 runs on a Windows Server 2008 license. users or devices accessing a server running Windows Server 2008 must have Windows Server 2008 CALs. 100. or vice versa. CALs must be the same version as—or higher than—the server software they are accessing. I have some extra Windows Server 2003 CALs that are not being used.95. Do I need to upgrade my Windows Server CALs for access to future releases of Windows Server? All future releases of Windows Server will require Windows Server CALs of the same version for the customer’s internal users/devices accessing the Windows software. Can I use a Windows Server 2008 user CAL to access a server running Windows Server 2003? Yes. You must designate your CALs as device or user when you upgrade them. you may not switch. Can I apply these to servers running Windows Server 2008? No. the user or device accessing the virtual instance of Windows Server 2003 needs a Windows Server 2008 CAL. you choose whether those CALs are user or device CALs after you make the purchase. you can convert those Windows CALs from Device CALs to User CALs. I have Software Assurance for my CALs. on the CAL End User License Agreement (EULA) document. can I use Windows Server 2003 CALs to access the virtual instance of Windows Server 2003? No. when Windows Web Server 2008 and Windows Web Server 2008 R2 are used as a scale-out front end for applications running on back-end servers. which gives the rights to the next version. 101. when you renew your Software Assurance. Can I switch between user and device CALs? Volume licensing customers may switch from one to the other when they renew their Software Assurance. 99. 96. In other words. Will I be allowed to switch between Windows Server 2008 Device CALs and User CALs? What about Terminal Services CALs (TS-CALs)? If your Windows CALs are covered under Software Assurance. 98. However. If your Windows CALs are not covered under Software Assurance. This also applies to TS-CALs. If I move an instance of Windows Server 2003 to run as a virtual instance on a server with Windows Server 2008 Enterprise running in the physical operating system environment. or maintain Software Assurance on their prior version CALs. Windows Server CALs may still be required on these back-end servers running Windows Server. Both Windows Server 2008 User and Device CALs can be used to access instances of Windows Server 2003. My Windows Server 2008 software came with a set number of CALs because I acquired it through a retail store or with a new piece of hardware. How do I designate those CALs as being user or device CALs? When the software comes packaged with CALs. Are CALs required for Windows Web Server 2008 and Windows Web Server 2008 R2? No. your choice is permanent.

5-. 109. If a user leaves the company or a device is retired. in order for that device or user to access all the servers deployed in this mode. in this mode. In per device or per user mode. when browsing a public website). if access is through the Internet and is unauthenticated (for example. What is the difference between a Windows Server 2008 R2 license and a Windows CAL? Why do I need both? The Windows Server 2008 R2 license gives the license holder the right to install and use the server software. another option is to acquire an External Connector license. The two-component license provides a low entry price and a way to pay for capacity used: the more devices or users accessing the server software. Windows CALs should be acquired for each device or user. Also. this will no longer be a situation that customers will face. Will I be allowed to switch between Windows Device CALs and Windows User CALs? What about TS-CALs? Customers who have active Software Assurance coverage for Windows Server CALs under agreements signed on or before 1 April 2003 may change their Windows Device CALs to Windows User CALs at the time of the annual true-up process. The model therefore offers license affordability to organizations of all sizes. and 20-pack quantities. Customers with current Software Assurance for CALs acquired after 1 April 2003 may switch their device CALs to user CALs and user CALs to device CALs upon renewal of their Software Assurance coverage for those CALs. the greater the license fees or price. Both Windows Small Business Server 2008 CAL Suite and Windows Small Business Server CAL Suite for Premium user or device will be available in 1-. 108. Can I split a CAL pack into user and device CALs? No.103. The Windows CAL grants the right for a device or user to access the server software. Different licensing modes only apply to Windows CALs and pertain to how to assign the Windows CALs. 104. the maximum concurrent connections are equal to the number of Windows CALs acquired. if that user is an external user. What are “licensing modes” for CALs? See device and user CALs. you get to choose—that is. These transition rights can also be applied in the same way for switching from TS Device CALs to TS user CALs for TS-CALs covered by SA under agreements signed on or before 1 April 2003.microsoft. Is each CAL “tied” to a specific user or device? Yes. They are not “floating” licenses and so they must be assigned to specific users or devices. See www. 24 . However. With the release of Windows Small Business Server 2008. a Windows CAL is not required. Are the five CALs that come with my purchase of the server software per user or per device? For these first five CALs. you can designate whether those CALs are user or device. Microsoft is introducing another option to increase your licensing flexibility to allow for complete scalability of your cost in relation to your usage. 106. the Windows CALs acquired should equal the total number of users and/or devices accessing that server's software at a given time. In per server mode. then the CAL can be reassigned. For any additional CALs you acquire after that. 105. When do I need to acquire a Windows CAL? A Windows CAL is required when a user or device accesses or uses the server software. 107. you purchase the type (user or device) of CAL you desire. There is no limit to the number of devices or users accessing a server at a given time. For example.com/licensing for more detail.

point to Programs. and then click OK. What do I do if I lose my CAL? Windows Server CALs are not “enforced” by software and product keys. Terminal Services client access licenses (TS-CALs) 111. and then click Next. click Administrative Tools. A TS-CAL is also required if the user or device is accessing or using the terminal server functionality of Windows Server Standard. without requiring either a TS-CAL or a Windows CAL (note that. including such information as: 25 . • Call the appropriate Customer Service Center by using the telephone number that is displayed. Datacenter. Refer to question 103 for brief explanation of the differences between server CALs and TS-CALs.S.: Click Start. What do you need to do if you want to downgrade your Terminal Services (TS) or Remote Desktop Services (RDS) CALs? To downgrade Terminal Services/RDS client access licenses (CALs) to Windows Server 2003 (R2): Call Terminal Services Clearinghouse and obtain Windows Server 2003 TS-CAL key (refer to Terminal Services downgrade rights): • U. What is the difference between a Windows Server 2008 TS-CAL and a Windows Server 2008 R2 RDS-CAL? For Windows Server 2008 and Windows Server 2008 R2 there is no difference—a Windows Server 2008 TS-CAL can be activated on a Windows Server 2008 R2 RDS License Server.” The customer’s invoice may serve the same purpose. follow these general steps: 1. Document the configuration of your existing license server and your TS Licensing environment. What is the difference between a Windows CAL and a Terminal Services CAL (TS-CAL)? A Windows CAL is required when a user or device is directly or indirectly accessing a Windows Server.110.S. The license key found with the TS/RDS CAL pack must be entered into TS/RDS licensing manager within the OS. and then click Properties. and a Windows Server 2008 R2 RDS-CAL can be activated on a Windows Server 2008 TS License Server. right-click your license server. • Click the appropriate country. • In the Terminal Services Licensing console. in Windows Server 2008 R2. 113. Terminal Services CALs are being renamed “Remote Desktop Service CALs”). As an exception to these rules. however. so the CAL Pack COA’s only value is as the customer’s “proof of purchase. up to two users or devices may access the server software only for server administration purposes. and then click Telephone. TS/RDS CAL usage. click Install Licenses. is enforced. and Enterprise editions. so treat them like they are money. • On the Action menu. How do I move a Terminal Services license to a new server? If you want to move TS licensing from an existing Terminal Services license server to another computer. • Click Connection Method. so there is no need to replace the CAL Pack COA. • Click Cancel to exit the Terminal Services Licensing console. 112. TS/RDS CALs can’t be replaced. and then click Terminal Services Licensing.: Call (888) 571-2048 • Outside U. 114.

or migrating to a Windows Server 2008 Terminal Services license server.• The number and type of TS-CALs that are installed on the license server • How the terminal servers are configured to discover (contact) the license server • TS-CAL purchase agreement documentation 2. point to Terminal Services. Determine the new computer on which you want to install the TS Licensing Role Service. When the previously issued TS-CAL expires. For more information. click Install Licenses. and then click Cancel. 3. 7. 4. click Properties.microsoft. in the Connection method list. After you have confirmed that the terminal servers in your environment can discover (contact) the new license server. point to Administrative Tools. select Telephone. 5. http://technet. 6. the terminal server will request a new TS-CAL from the new license server on behalf of the client. and then click OK. Note: A client that received a TS-CAL from the previous license server will continue to operate as normal until its TS-CAL expires.aspx 26 . use Licensing Diagnosis in the Terminal Services Configuration Tool. Activate the new license server. and then click TS Licensing Manager. In the Select Country or Region list. 5. see Locate the Microsoft Clearinghouse Telephone Number for Your Country or Region. see the topic “Identify Possible Licensing Problems for the Terminal Server” in the Windows Server 2008 Terminal Services Configuration Help.com/fwlink/?LinkId=73931). To see which license servers a terminal server can discover. When you call the Microsoft Clearinghouse. The Microsoft Clearinghouse telephone number for your country or region is displayed. upgrading. For more information. Ensure that the terminal servers in your environment can discover (contact) the new license server. Additional references: • Managing TS Licensing • Microsoft Clearinghouse Locating the Microsoft Clearinghouse telephone number for your country or region: To locate the Microsoft Clearinghouse telephone number when the license server is activated 1. 6.com/en-us/library/cc754677(WS. For more information. For more information. On the Connection Method tab. see Install the TS Licensing Role Service. Install the same number and type of TS-CALs on the new license server that were installed on the previous license server. see Activate a Terminal Services License Server. deactivate the previous license server. To do this. select your country or region. see Uninstall the TS Licensing Role Service. Write down the telephone number. 2. For more information about moving. Install the TS Licensing Role Service on the new computer. Click Start. see Deactivate a Terminal Services License Server. see Checklist: TS Licensing Installation Prerequisites. Select the license server. On the Action menu. For more information. and then click Next. ensure that you have your TS-CAL purchase agreement documentation readily available to facilitate the re-issuance of the TS-CALs. 8.microsoft. 4. For information about Licensing Diagnosis. 3. For more information. you must call the Microsoft Clearinghouse. Uninstall (remove) the TS Licensing Role Service from the previous license server.10). see the Terminal Services page on the Windows Server 2008 TechCenter (http://go. On the View menu.

You can deactivate a license server by using one of the following methods: • Deactivate a Terminal Services License Server Automatically • Deactivate a Terminal Services License Server by Using the Telephone You cannot deactivate a Terminal Services license server by using the Web browser connection method.com/CoffeeCoaching 27 . it is located here: www. I’m a reseller.hp.facebook. what is it? HP Microsoft Coffee Coaching is a community where resellers can learn and interact with Microsoft and HP subject-matter experts to become more knowledgeable on key technologies to help you better serve your customers. a deactivated license server is able to issue TS Per User CALs and temporary TS Per Device CALs. I’ve heard about a training site from HP and Microsoft called Coffee Coaching.youtube. However. The COEM product is BIOS locked to the server of first installation. When you deactivate a Terminal Services license server. Microsoft is the point of contact for the purchase of this license type for resellers who want to marry the license to a white box server.com/CoffeeCoaching http://www. I’d like to know the difference between COEM and HP OEM. your customers will also receive 90-day free telephone support from the purchase date of the new server and license. how can I learn more about HP’s reseller option kit? HP provides information for resellers about the HP reseller option kit. The customer may not transfer the license to another server unless they have purchased Software Assurance within the first 90 days of purchase of the license. I’m a reseller. the license server will not be able to issue permanent Terminal Services Per Device client access licenses (TS Per Device CALs) to additional clients until the license server is activated again.twitter. providing you and your customers with confidence in deploying the ideal combination of OS and HP ProLiant server.com/CoffeeCoaching http://www. Become a follower on the following social media sites: http://www. or when the server is being redeployed. With the HP OEM versions. The HP OEM products are designed and tested for HP servers. The COEM product is what is often referred to by Microsoft as System Builder or Channel OEM. 116. I’m a reseller.com/go/rok 117.Deactivating a Terminal Services license server: You might need to deactivate a Terminal Services license server when the certificate of the server has expired or becomes corrupted. Additional references: • Managing TS Licensing Reseller information 115.

com/services/microsoft • Microsoft Support Lifecycle Policy www.mspx • www.P. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services.com/lifecycle • HP support for Windows Server products http://welcome.mspx#E1F • www.hp. 4AA2-7877ENW. Microsoft and Windows are U.hp.com/licensing/programs/sa/default.hp.com/go/windows/documentation • www.hp. registered trademarks of Microsoft Corporation.com/go/wincert • www.microsoft. Nothing herein should be construed as constituting an additional warranty.1 .com/products/servers/platforms/warranty/index.com/resources/sam/lic_cal_win2003_server.com/go/proliantwindows • www.html Share with colleagues © Copyright 2009–2010 Hewlett-Packard Development Company.mspx • HP ProLiant Global Limited Warranty & Technical Support Terms http://h18004. The information contained herein is subject to change without notice.com/windowsserver2003/howtobuy/licensing/priclicfaq.html • HP service upgrades www. Rev. Updated May 2010.www1.hp.hp. Created August 2009. HP shall not be liable for technical or editorial errors or omissions contained herein.microsoft.microsoft.microsoft.References Visit the following websites to learn more about the subjects covered in this FAQ: • www.com/country/us/en/wwcontact_us.S. L.