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"The system has recovered from a serious error" Message Upon Startup in Microsoft

Windows XP

Affected Operating Systems: Windows® XP
ISSUE: After Microsoft® Windows® XP starts, and it loads the desktop, the following error
message may appear:

After clicking to see what data the error report contains, a screen similar to the following
appears:

RESOLUTION: Use Windows Update to download the System Recovered Error Message
Update.
1. Connect to the Internet.
2. Open Windows Update.
• From the Windows XP default Start menu, point to All Programs, and then
click Windows Update.
• From the classic Start menu, point to Programs, and then click Windows
Update.
Note: If Windows Update is not found on the Start menu, on the Start menu, click
Run. In the Run dialog box, type: Wupdmgr.exe. Click OK.
Note: The first time the Windows Update Web site is used, you may be prompted to
install required software or controls. Click Yes for each of these.
3. After the Web browser page has completely loaded, click Scan for updates.
4. After the Web browser page has completely loaded, click Review and install
updates.
5. There may be several items to install. You can install all of them, which may take
quite some time to download, or you can remove the unwanted items by clicking
Remove. To resolve this specific issue, the System Recovered Error Message Update
must be installed. The file is 2.8 megabytes (MB) in size.
6. After the desired items are listed on the Total Selected Updates page, click Install
Now.
7. In the Microsoft Windows Update dialog box, click Accept.
8. In the Microsoft Internet Explorer dialog box, click OK to restart the computer.
Note: For more information on this issue, read the Microsoft Knowledge Base (KB) Article
Q317277.
If the System Recovered Error Message Update (Q317277_WXP_SP1_x86_ENU.exe) does
not resolve the issue, use the following steps to delete the Minidump files and reset the
Pagefile.sys file.
1. Delete the Minidump files.
a. From the Start menu, click My Computer.
b. In the My Computer window, double-click Local Drive (C:).
c. In the Local Disk C: window, double-click the Windows or WINNT folder,
depending on how Windows XP was installed. If Windows XP was installed
from a CD, the folder is called Windows. If it is a factory installation of
Windows XP, it is called WINNT.
Note: If a These files are hidden window opens, click Show the contents of
this folder.
d. In the Windows or WINNT window, select the Minidump folder.
e. Click to select each file found in the Minidump folder, and then on the File
menu, click Delete.
f. In the Confirm Folder Delete dialog box, click Yes.
g. Close the Minidump window.
2. Reset the Pagefile.sys file.
a. Open Control Panel.
• From the Windows XP default Start menu, click Control Panel.
• From the classic Start menu, point to Settings, and then click Control
Panel.
b. In Control Panel, open System.
• If the computer is in Category View, click Performance and
Maintenance, and then click the System icon.
• If the computer is in Classic View, double-click System.
c. In the System Properties dialog box, click the Advanced tab. In the
Performance area, click Settings.
d. In the Performance Options dialog box, click the Advanced tab. In the
Virtual Memory area, click Change.
e. In the Virtual Memory dialog box, write down the Initial size (MB) and the
Maximum size (MB). After you are finished, click to select No paging file,
click Set, and then click OK.
f. In the System Control Panel Applet dialog box, click OK.
g. In the Performance Options dialog box, click OK.
h. In the System Properties dialog box, click OK.
i. Shut down Windows and restart the computer.
j. When the computer restarts, open Control Panel.
• From the Windows XP default Start menu, click Control Panel.
• From the classic Start menu, point to Settings, and then click Control
Panel.
k. In Control Panel, open System.
• If the computer is in Category View, click Performance and
Maintenance, and then click the System icon.
• If the computer is in Classic View, double-click System.
l. In the System Properties dialog box, click the Advanced tab. In the
Performance area, click Settings.
m. In the Performance Options dialog box, click the Advanced tab. In the
Virtual Memory area, click Change.
n. In the Virtual Memory dialog box, type the Initial size (MB) and the
Maximum size (MB) that was written down in step e. After you are finished,
click Set, and then click OK.
o. In the System Control Panel Applet dialog box, click OK.
p. In the Performance Options dialog box, click OK.
q. In the System Properties dialog box, click OK.
r. Shut down Windows and restart the computer.