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Passenger airlines, cargo and pet transport

This fact sheet includes airline services for passengers, cargo and pets.

Passenger services
Visitors are advised to call the airline before going to the addresses listed below.

Air Botswana
Phone: 1300 304 131
www.airbotswana.co.bw

Air Mauritius
Airline Marketing Australia
Level 7, 246 Bourke Street, Melbourne
(Not for customer walk-in)
Phone: 1300 332 077
http://www.airmauritius.com/index_au.ht
m

Air Calin
Phone: 1300 655 737
www.aircalin.nc

Air Nauru
Phone: 1300 369 044
www.airnauru.com.au

Air Canada
Phone: 1300 655 767
www.aircanada.com.au

Air New Zealand
Level 7, 246 Bourke Street, Melbourne
Phone: 03 9251 5036
www.airnewzealand.com.au
Hours: Monday to Friday 9am - 5.30pm

Aer Lingus
Phone: 1300 304 016
www.flyaerlingus.com

Air China
Level 31, 570 Bourke Street, Melbourne
Phone: 03 8602 5555
www.airchina.com.au
Air France
Phone: 1300 390 190
http://www.airfrance.com/AU/en/comm
on/transverse/popup/popup_autres_pays
.htm
Air India
No Melbourne contact details
Phone: 1800 247 463
www.airindia.com

Air New Guinea (Air Niugini)
Phone: 1300 361 380
www.airniugini.com.pg
Air Pacific
Phone: 1800 230 150
www.airpacific.com
Air Tahiti Nui
Phone: 1300 732 415
www.airtahitinui.com
Alaska Airlines
Phone: 1300 304 135
www.alaskaair.com
Alitalia
Phone: 1300 304 237
www.alitalia.com
Hours: Monday to Friday 9am - 5.30pm

This information was correct at the time it was collated. The City of Melbourne takes no responsibility for
inaccurate information, and accepts no liability whatsoever for any loss suffered, whether direct or indirect, as a
result of the reliance on this information.

DM #6523705

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www.melbourne.vic.gov.au/whatson
Last updated: 15 July 2014

Passenger airlines, cargo and pet transport
(continued)
Etihad Airways
Level 25, 140 William Street, Melbourne
Phone: 03 8638 5100
www.etihadairways.com
Hours: Monday to Friday 9am to 5pm

American Airlines
No Melbourne contact details
Phone: 07 3329 6060
www.americanairlines.com.au
Asiana Airlines
Phone: 03 29669 2560
www.flyasiana.com

Ethiopian Airlines
Phone: 1300 600 001
www.ethiopianairlines.com

Austrian Airlines
Phone: 1300 655 727
www.austrian.com

Finnair
Phone: 1300 798 188
www.finnair.com

British Airways
Phone: 1300 767 177
www.ba.com
Hours: Monday to Friday 9am – 5pm.

Garuda Indonesia
Level 1, 30 Collins Street, Melbourne
Phone: 03 8663 0222
www.garuda-indonesia.com
Hours: Monday to Friday 9am to 5pm

Cathay Pacific Airways
Phone: 131 747
www.cathaypacific.com.au

Gulf Air
Phone: 1300 366 337
www.gulfair.com

China Eastern Airlines
No Melbourne contact details
Phone: 02 9290 1148
www.chinaeastern.co.uk

Hawaiian Airlines
Phone: 1300 669 106
www.hawaiianair.com

China Southern Airlines Co Ltd
Phone: 03 8676 0088
www.csair.com/en

Hong Kong Airlines
Phone: 1300 889 190
www.hkairlines.com

Continental Airlines
Phone: 03 9920 3858
www.continental.com
El Al Israel Airlines
606 St Kilda Road, St Kilda
Phone: 1300 655 770
www.elal.co.il/ELAL/English/States/General
Emirates
Ground floor, 257 Collins Street, Melbourne
Phone: 1300 303 777
www.emirates.com/au
Hours: Monday to Friday 9am - 5pm

Hong Kong Express
Phone: 1300 889 190
www.hongkongexpress.com
Iberia Airlines
Phone: 1300 304 493
www.iberia.com
Japan Airlines (JAL)
Phone: 1800 802 228
www.jal.com/en/
JAT Yugoslav Airlines- now Air Serbia
8/99 York Street, Sydney
Phone: 02 299 9533
http://www.airserbia.com/en
Hours: Monday to Friday 9am – 5.30pm

This information was correct at the time it was collated. The City of Melbourne takes no responsibility for
inaccurate information, and accepts no liability whatsoever for any loss suffered, whether direct or indirect, as a
result of the reliance on this information.

DM #6523705

Page 2 of 6

www.melbourne.vic.gov.au/whatson
Last updated: 15 July 2014

Passenger airlines, cargo and pet transport
(continued)
Jet Airways
Phone: 1300 304 553
www.jetairways.com
Jetstar
Phone: 131 538
www.jetstar.com/au/en/home
KLM
Phone: 1300 392 192
www.klm.com.au
Hours: Monday to Friday 9am to 7.30pm
Korean Airlines
Phone: 02 9262 6000
www.koreanair.com
Hours: Monday to Friday 9am to 5.30pm
Lan (Chile) Airlines
Phone: 1800 558 129
www.lan.com
Lao Airlines
Phone: 02 8212 5556
www.laos-airlines.com
Lot Polish Airlines
No Australian office
www.lot.com

Philippine Airlines
No Australian office
Phone: 1800 737 725
www.philippineairlines.com
Polynesian Airlines Ltd
No Australian office
www.polynesianairlines.com
Qantas Airways Ltd
Phone: 13 13 13
www.qantas.com
Qatar Airways
Ground Floor, 350 Collins Street, Melbourne
Phone: 1300 340 600
http://www.qatarairways.com/au/en/hom
epage.page
Hours: Monday to Friday 9am to 5pm
Royal Brunei Airlines
Level 10, 45 William Street, Melbourne
Phone: 03 8651 1000
http://www.flyroyalbrunei.com/australia/
Hours: Monday to Friday 9am to 5pm
Royal Jordanian Airlines
Phone: 1300 855 057
www.rj.com

Lufthansa German Airlines
Phone: 1300 655 727
www.lufthansa-australia.com
Hours: 8am to 7pm daily

Scandinavian Airlines
Phone: 1300 727 707
www.scandinavian.net

Malaysian Airlines
Level 2, 136 Exhibition Street, Melbourne
Phone: 03 9279 9999
www.malaysiaairlines.com/au
Hours: Monday to Friday 9am to 5pm

Singapore Airlines Ltd
Level 8, 31 Queen Street, Melbourne
Phone: 13 10 11
www.singaporeair.com.au
Hours: Monday to Friday 8.45am to 5pm

Olympic Airlines
No Australian office
https://www.olympicair.com/en

Solomon Airlines
Phone: 1300 894 311
www.flysolomons.com

Pacific Blue Airlines (NZ) Ltd
See Virgin Blue entry
www.virginblue.com.au
This information was correct at the time it was collated. The City of Melbourne takes no responsibility for
inaccurate information, and accepts no liability whatsoever for any loss suffered, whether direct or indirect, as a
result of the reliance on this information.

DM #6523705

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www.melbourne.vic.gov.au/whatson
Last updated: 15 July 2014

Passenger airlines, cargo and pet transport
(continued)

South African Airlines
Phone: 1300 435 972
www.flysaa.com

United Airlines
Phone: 131 777
www.united.com

Sri Lankan Airlines
Phone: 1300 703 731
www.srilankan.aero

Virgin Atlantic Airways
Phone: 1300 727 340
www.virgin-atlantic.com

SwissAir
Phone: 1300 724 666
www.swiss.com

Virgin Australia
Phone: 13 67 89
www.virginaustralia.com/au/en/

TAP Air Portugal
Phone: 1300 304 871
www.flytap.com

Viva Macau
Phone: 1300 363 044
www.flyvivamacau.com/en/

Thai Airways International
Level 3, 250 Collins Street, Melbourne
Phone: 03 8662 2266
http://www.thaiairways.com.au/index.asp
Hours: Monday to Friday 9am to 5pm
Tiger Airways
Phone: 03 9034 3733
Hours: Daily 7am to midnight
http://www.tigerair.com/au/en/

This information was correct at the time it was collated. The City of Melbourne takes no responsibility for
inaccurate information, and accepts no liability whatsoever for any loss suffered, whether direct or indirect, as a
result of the reliance on this information.

DM #6523705

Page 4 of 6

www.melbourne.vic.gov.au/whatson
Last updated: 15 July 2014

Passenger airlines, cargo and pet transport
(continued)
Cargo and excess baggage services
Airwave (Australia) Pty Ltd
81-85 Lambeck Drive, Tullamarine

Pack & Send
452 Flinders Street, Melbourne
Phone: 9620 2277
www.packsend.com.au

Australia Post
Phone: 13 7678
www.auspost.com.au

Professional Freight Services Baggage Agents
Unit 6 / 4-6 Commercial Court, Tullamarine
Phone: 1300 360 703
www.pfs.net.au

Phone: 03 9310 3664
www.airwaveaust.com.au

Kings Transport and Logistics
24 Gardiner Road, Notting Hill
Phone: 13 1322
www.kingstransport.com.au
Cube iT!
6/14 Concorde Drive, Keilor Park
Phone: 03 9331 7866
www.cubeit.com.au
DHL
Phone: 13 1406
www.dhl.com.au
FedEx
Phone: 13 2610
www.fedex.com/au/
Hermes Overseas Baggage Agency
25 Kirkdale Street, Brunswick East
Phone: 03 9381 2233
www.hermesshipping.com.au
Jetta Express Excess Baggage
107 Derby Street, Tullamarine
Phone: 03 9335 2588
www.jetta.com.au
King and Wilson Worldwide Movers
2-6 Lionel Road, Mount Waverley
Phone: 03 9565 1300
www.kingandwilson.com.au

Qantas Freight
Phone: 13 1213
www.qantas.com.au/freight/
Seven Seas Worldwide
Phone: 1300 216 698
www.sevenseasworldwide.com
Skynet Worldwide Express
Phone: 1300 136 100
www.skynetexpress.com.au
Star Track Express
140 sharps Road, Tullamarine
Phone: 13 2345
www.startrackexpress.com.au
TNT Express
Phone: 13 1150
www.tnt.com/country/en_au.html
Toll Global Express
Phone: 1300 550 360
www.toll.com.au
World Baggage
Unit1-3 1 International Drive, Westmeadows
Phone: 1300 714 422
www.worldbaggage.com.au

MNX
19 Stubbs Street, Kensington
Phone: 03 9372 5955
www.mnx.com

This information was correct at the time it was collated. The City of Melbourne takes no responsibility for
inaccurate information, and accepts no liability whatsoever for any loss suffered, whether direct or indirect, as a
result of the reliance on this information.

DM #6523705

Page 5 of 6

www.melbourne.vic.gov.au/whatson
Last updated: 15 July 2014

Passenger airlines, cargo and pet transport
(continued)
Pet transport
Animal Travel
Phone: 1300 856 654
www.animaltravel.com.au
Dogtainers
Phone: 1300 135 252
www.dogtainers.com.au
Jet Pets Animal Transport
Phone: 1300 668 309
www.jetpets.com.au
Ozpet
Phone: 0400 403 777
www.ozpet-pettransport.com.au
Pet Express Transport
Phone: 1300 073 839
www.petex.com.au
Skypet Animal Transport
Phone: 1300 799 738 or 02 9606 5522
www.skypet.com.au

We welcome your feedback! Please email tourism@melbourne.vic.gov.au if you have any feedback about this
information.

© 2014 City of Melbourne

This information was correct at the time it was collated. The City of Melbourne takes no responsibility for
inaccurate information, and accepts no liability whatsoever for any loss suffered, whether direct or indirect, as a
result of the reliance on this information.

DM #6523705

Page 6 of 6

www.melbourne.vic.gov.au/whatson
Last updated: 15 July 2014