CARE Centre

Standard Operating Procedures

Tamil Nadu Pollution Control Board
2009
1

3 Assistant (CARE Centre) 5 7. Contact Persons 2 6. Personnel 2 5.2 AEE (CARE Centre) 4 7.1 EE (P&D) 3 7. Functions 3 Roles & Responsibilities 7. 10 11. 1. 8.1 Issuing Application 11. Location 2 4. Objectives 2 3. 7. Application Status Reporting 11 14 2 .2 Receiving Application and Issuing orders 12.Index Sl. 10. 9. Background 1 2.4 Riders (CARE Centre) 5 Time Limit for Various Activities and Responses 6 Responsibilities of DEE/AEEs 7 Responsibilities of JCEEs/EE of Corporate Office 9 Process flow chart 11.No Content Page No.

Tiruvallur and Kancheepuram Districts. delays result because of incomplete applications or applications with vague/irrelevant information or because certain documents are not attached. as amended and various Rules under the Environment (Protection) Act. 1981. Background: Tamil Nadu Pollution Control Board enforces the Water (P&CP) Act. 1986 as amended.CARE Centre (Central Application REceiving Centre) Tamil Nadu Pollution Control Board 1. 1974 as amended. Though the District Offices do guide the industries/local bodies in filling the application. It is now proposed to establish a new system in TNPCB named "CARE Centre" to facilitate industries to fill and to help them file applications painlessly and to expedite the process of issue of consent/authorization at a single point. There is a need to have a dedicated team to guide the industries in filling up the application and also to simplify and standardise application receiving process. These application forms require certain general and technical details about the activity and certain documents to take right decision on the application. the Air (P&CP) Act. this Centre will cater to the needs of industries/local bodies located in Chennai. 3 . More over it is seen that the time taken for receiving the applications and issuing the consent orders is substantially more than the time taken for actual processing the application and decision-making. In the first phase. sufficient time is not given to make the applicant thorough with the application process. Industries/Local bodies who wish to apply for consent/authorization of the Board under these Acts and Rules have to submit application forms in prescribed formats. At present applications for various consents/authorization are obtained from the concerned District Office and submitted to the same office. A review of the applications pending beyond reasonable time reveals that in most of the cases.

EE. Rathi.2. 6. To simplify and standardize the process of receipt of applications.22200220 E mail: tnpcbcare@gmail. 3. 3. To enable the industries to know the status of their application. Chennai – 32 Phone No: 044 .1 No. Location: Ground Floor. AE 4 . Mrs T. To guide the industries in filling up the application and to make the process of filling the application a smooth task. Personnel: Overall Incharge: 1. Sujatha Prakash. 4. Mrs N.com 4. TNPCB Corporate Office. Thiru A. Tamilnadu Pollution Control Board. Contact Persons: 1. Krishnamoorthy. Exclusive staff: 1. To eliminate delays in receipt of application despatch of consent orders. 76. To offer all the above facilities at a single window. Despatch Riders . Assistant Environmental Engineer (AEE) . Objectives: 1. Mount Salai. 2. Assistant . 3. Guindy. 5. To effectively monitor the application status from the time of receipt of the application to its final disposal including issue of consent/order. 2. AE 3.2 No. 5.1 No. EE (P&D). 2.

Functions: 1. (Note: 1. To demystify the consent management process of the Board to all industries/local bodies. 6. Issues/enquires related to public complaints/general awareness/renewal will not be dealt by CARE Centre) 7. To familiarise industries/local bodies the stipulations under various environmental laws. 2.6. 2. To review the work of staff of the CARE Centre periodically to ensure the smooth functioning of the CARE Centre. To receive the application forms for consent/authorization from the industries/local bodies at a single window. 2. To despatch the consent/authorization issued by Corporate/District Office of the Board to the applicants from a single window. The functions of CARE Centre will commence from a date to be notified by the Board. EE (P&D) In addition to his present responsibilities. To guide the industries/local bodies about the various statutory returns to be submitted to the Board and help them to prepare these returns. Roles and Responsibilities 7. the EE (P&D) will have overall control over the functions of the CARE Centre. 3. 4. To trouble shoot issues for industries while submitting the applications and receiving the consent orders. 5.1. 7. His responsibilities in CARE Centre include: 1. To submit periodical reports on the status of the applications received and consent/authorization issued to the Chairman and the Member Secretary. 5 . To guide industries/local bodies in filling the applications for consent/authorization.

2. 4. To despatch the orders received from District office/Corporate office to the applicants either on the same day of receiving it or on the following day. To maintain and upgrade all the infrastructure of the CARE Centre including computers and software. 7. To forward the IR received from the District office to the concerned JCEE of the Corporate office either on the same day of receiving it or on the following day under proper acknowledgement 10. 7. To update the “Application Status” part of the “CARE Centre Software” whenever any action is taken or response is received. To review the roles and responsibilities of the staff of the CARE Centre and to modify them if required. To receive the IR/Consent orders from the District office/Corporate office 9. 7. 11. 5. To guide industries/local bodies in understanding their obligations under various environmental laws whenever they contact the CARE Centre either over phone or in person. 8. To enter the details of the application in the “Application Details” part of the “CARE Centre software” immediately on receipt of the application and to generate and issue Acknowledgments. 6 . 5. 6. To issue application forms for consent/authorization to industries/local bodies 3. 4. To coordinate between the CARE Centre and the District Office & the Corporate office. To forward the applications to the concerned district office every day through the Despatch Rider of CARE Centre under proper acknowledgement. To verify the correctness and completeness of the application brought by the industries/local bodies and to receive them. To identify and put in place necessary facilities required for the effective functioning of the CARE Centre. 6. To ensure availability of sufficient stationery to the CARE Centre at all times. To guide the industries/local bodies in understanding the consent management process of the Board.2 AEE (CARE Centre) 1.3. To guide industries/local bodies in filling up the applications for consent/authorization.

To issue application to the industries as per the instructions of the AEE (CARE Centre) after entering in the “Applications Issued Register” 2. 15. “Dispatch Register”. To inform the applicants about the status of their application whenever they contact the CARE Centre either over phone or in person. To assign suitable works to other staff of the CARE Centre 7.12. file” “Application Acknowledgement File”. To assign a hologram number to the consent orders received and despatch the consent/authorization to the applicants either on the same day of receiving it or on the following day after entering the details in the hologram and the despatch register through Speed Post/RPAD 7. “Application Received Register” “Holograms Register”. To issue proper cash receipt for DDs received 4. “DD Acknowledgement File” and "consent Order Acknowledgement file" 8. To enter the details of application received in “Applications Received Register” and forwarding them to the concerned District Office on the following day of the receipt of the application through Rider 3. To forward the IR received from the District Office to the concerned JCEE of the Corporate office either on the same day of receiving it or on the following day after entering the details in the “Application Received Register” 6. To guide the industries/local bodies in understanding various statutory returns to be submitted to the Board and in preparing these returns 13. “Postal Stamp Register” “Application request Lr. To maintain “Applications Issued Register”. to the Chairman and the Member Secretary through EE (P&D) 14. To submit periodical reports on the status of the applications received and consent/authorization issued. Assistant (CARE Centre) 1. To hand over all the DDs to the Accounts section of the Corporate office on the same day itself and obtain proper acknowledgement 5. To carryout any other work assigned by the AEE (CARE Centre) 7.4 Despatch Riders (CARE Centre) 7 .3.

To maintain log book of the vehicle 8. To carry out any other work assigned by the AEE (CARE Centre) 6. To receive the IR/Consent orders from the District offices and hand over them to the AEE/CARE Centre on the same day itself. In case of all applications pertaining 15 days from the date of to Orange category. authorization. Forwarding the orders (consent.) to the CARE Centre by the District Office a.No. etc.1. To hand over the IR to the concerned JCEE of the corporate office and receive proper acknowledgement 4. CRZ clearance receipt of application by the & plastic registration CARE Centre b. rejection. To post the consent orders through speed post/RPAD 5. Time Limits for Various Activities and Responses: Sl. the receipt of application) Forwarding IR to the CARE Centre by the District 7 working days from the date Office in case Red of receipt of application by of category/HWA/MSWA/BMWA applications 3. To hand over all the applications given by the AEE (CARE Centre) to the concerned District offices on the same day itself and obtain proper acknowledgement 2. the CARE Centre Forwarding IR received from the District Office to 1 day (Either on the same the concerned JCEE of Corporate Office day or on the following day of receipt of IR from the District Office) 4. 3. Activity/Response Time limit To forward the application received in the CARE 1 day (Next working day of Centre to the concerned District Office 2. 1. In case of all green category 10 days from the date of applications receipt of application by the CARE Centre 5. Forwarding the orders to the CARE Centre by the 30 days from the date of Corporate Office in case of category/HWA/MSWA/BMWA applications 8 Red receipt of application by the CARE Centre .

Ambattur. any orders (IR. The application will be in duplicate with the prerequisite enclosures and two copies of the 9 . a. Consent to Operate (CTO) c. approaching them for obtaining or submitting application forms or for receiving orders. Despatching the orders to the applicant 1 day (Either on the same day or on the following day of receipt of response) 9.6. Consent to Operate for Expansion (CTO for Expn. Responsibilities of DEEs/AEEs in Respect of CARE Centre: 1. The DEEs of Chennai. CRZ Clearance (CRZ) 2. 3. Tiruvallur & Sriperumpudur shall request all the persons. etc. The DEEs of Chennai. Consent. 4. Consent to Establish (CTE) b. All orders (IR. Ambattur. Hazardous Waste Authorisation (HWA) f.) on the applications sent to the District Office by the CARE Centre shall be sent back to CARE Centre through the Despatch Rider WITHIN THE STIPULATED TIME. The Despatch Rider from the CARE Centre will deliver the applications filed at the CARE Centre to the District Office on all working days. The DEEs of Chennai. Biomedical Waste Authorisation (BMWA) g. Municipal Solid Waste Authorisation (MSWA) h. Ambattur. Return.) e. Return. the CARE Centre comes into force and becomes functional. Tiruvallur & Sriperumpudur shall not issue or receive application for any of the following purposes from the date the CARE Centre comes into force and becomes functional. Consent to establish for Expansion (CTE for Expn. Rejection. Tambaram. to contact the CARE Center at the Corporate office from the date. Tambaram. Tambaram. etc. Rejection.) on the applications forwarded by the CARE Centre. They shall display the same prominently through a Board. Plastic Registration (PR) i.) d. 5. Consent. Tiruvallur & Sriperumpudur shall not despatch either to the applicant or to the Corporate office.

In case of Orange category applications and applications for plastic registration. if the DEE feels that some clarification is very essential or additional documents (very essential) are required. 6. he shall take an appropriate decision if it is Green or Orange Small category application. The DEEs shall not affix holograms and metal seal in consent orders that are forwarded to the CARE Centre. The time limit for various actions and responses after the receipt of application is prescribed in Table under Item 8 7. It is expected that the applications received by the CARE Centre are in full shape in respect of all requirements. In case of Green category applications. The District Office shall contact the nodal representative of the industry for further clarification if any or to fix up date for inspection. If it is Orange Large & Medium 10 . 10. he may obtain them from the applicant without any delay under intimation to the CARE Centre. after the receipt of application 8. 13. However. In case of Red category applications. In case of applications for CRZ clearance the application shall be placed before the District Committee by the DEE within 15 days from the date of receipt of application at CARE Centre. the District Office shall forward the orders to the CARE Centre within 10 days from the date of receipt of application at CARE Centre. the District Office shall forward the IR along with a copy of the applications and enclosures to the CARE Centre within 7 working days from the date of receipt of application at CARE Centre 9. The date and decision of meeting alone to be intimated to CARE Centre. District Office shall forward the orders to the CARE Centre within 15 days from the date of receipt of application at CARE Centre. If the information as expected by the DEE is not furnished by the applicant within a reasonable time (not exceeding twice the time limit prescribed in Table under item 8 from the date of receipt of application at CARE Centre). The District Office shall provide their acknowledgement for receipt of application in one copy of the enclosed acknowledgement and return it through the Despatch Rider. 11.acknowledgement that was issued to the applicant at the time of filing the application. 12.

Rejection. the CARE Centre comes into force and becomes functional. Return. the reasons for delay shall be furnished to the CARE Centre in the prescribed format on every Friday through the Despatch Rider. etc. 15. If the District office is unable to keep up the prescribed time limit in any of the applications forwarded by the CARE Centre. Issue of renewal consents will be done by District office as at present.or Red category application. Responsibilities of JCEEs.) e. EEs & DM (Techinical) of Corporate Office in Respect of CARE Centre 1. Consent to Operate (CTO) c. Municipal Solid Waste Authorisation (MSWA) 2. The JCEEs. Authorization. Consent to establish for Expansion (CTE for Expn.) on the IR and application forwarded by the CARE Centre is despatched from the Corporate Office despatch section. from the date. 10. The consent/orders (Consent. 11 . Biomedical Waste Authorisation (BMWA) g. 3. he shall either place it before the ZCCC or send the IR to the CARE Centre with suitable recommendation as the case may be.) on the IR and applications forwarded by the CARE Centre shall be sent to CARE Centre within the prescribed time limit by DM (Technical). etc. Consent to Operate for Expansion (CTO for Expn. Return.) d. Rejection. The time limit for various actions and responses after the receipt of application is prescribed in Table under Item 8 4. EEs & DM (Technical) of Corporate Office shall ensure that no order (Consent. 14. Authorisation. Consent to Establish (CTE) b. It may be noted that there is no change in the application processing methods due to the formation of CARE Centre and any decision on the application shall be based on various instructions issued by the Board from time to time. All the IRs in respect of application for any of the following purposes will be forwarded only by the CARE Centre and not by the DEE. a. Hazardous Waste Authorisation (HWA) f.

6. Appraise the industries about our consent management process 2. the reasons for delay shall be furnished to the CARE Centre in the prescribed format on every Friday. The District Officers will send the IR for renewal directly to the Board. request them to come with the DD and Letter. Check whether they have come prepared with DD towards application cost and request letter. Process flow chart 11. c) Guide the industries in filling the application and inform them about the prerequisite documents. d) Inform them that they can approach the AEE/CARE Centre on any working day either over phone or in person for any clarification in respect of application filling and filing.1. 11. If consent/orders are not issued within the prescribed time limit on any of the IR and application forwarded by the CARE Centre. 7. It may be noted that there is no change in the application processing methods due to the formation of CARE Centre and any decision on the application shall be based on the various instructions issued by the Board from time to time. If yes: a) Understand the purpose for which the application is sought and choose the right type of application b) Issue the chosen application after entering the details in the concerned register along with the DD details. Issuing Application 1.5. If no. 12 .

BMWA. If no. (Please note that there is no fee for HWMA.2. 13 . Please go through the application thoroughly to check whether all the columns are filled up and whether the information furnished is relevant and complete. request the applicant to come with all the documents. follow the next step of receiving process. You may have to understand the type and location of the industry and the manufacturing process. Plastic Registration & CRZ clearance and no enclosures for CTO except the compliance statement and any other documents as prescribed in CTE). the application will be a request letter signed by the occupier/authorised person along with the compliance of conditions of CTE with necessary photographs whenever necessary. If yes. Receiving Application and Issuing Orders: 1. In case of CTO. MSWA.Issuing Application Appraise consent management process No Come prepared with DD Request them to come prepared Yes Understand the purpose and choose the right application Issue the chosen application & enter the details in the register Guide them to fill the application and inform about the prerequisite documents 11. 2. Please go through the list of documents enclosed and check whether all the prerequisite documents including DD for required CF are enclosed.

the processes through which the application will proceed. If no. on their application and fixation of date for field inspection. Forward the application to the concerned District Office on the following day through Despatch Rider. On receipt of the IR along with the application from the District Office. rejection. 6. despatch the response to the applicant either on the same day or on the following day after entering the details in the "Application Status" part of the software. either on the same day or on the following day after entering the details in the "Application Status" part of the CARE Centre software. Inform them to contact the CARE Centre in case of any problems in the District Office. If it is decided to receive the application. enter the application details in “Application Details” part of the “CARE Centre software”. Expect orders within the date mentioned in "Date before which the orders will be issued" from the corporate office/District office depending on the type of application. 8. Expect IR along with a copy of the application within 10 days of receipt of the application by the District Office in case of applications that will be decided by the Board. 7. 10. before deciding the issue of consent/authorization. remind them and inform the EE (P&D). If the order (consent. forward them to the concerned JCEE of the Corporate office under proper acknowledgement. Also inform them that the concerned district office will contact them for further clarification if any. obtain the reason for delay in prescribed format through rider so as to inform the applicant about the status whenever he contacts the CARE Centre. 9. Inform the applicant. etc) is received. 5. print acknowledgement and receive the application 4. 14 . If no.3.

Receiving Application Application brought by the applicants No All the columns filled correctly? Yes Guide the applicant to fill No All the perquisite documents enclosed Yes Request the applicant to come with the document Receive the application. No IR received within 7 days/Order received within time limit Remind the DO and inform EE Yes Forward the IR to the JCEE of corporate office/Despatch the order either on the same day or next day No Response/Orders received from the Corporate office Understand the reason so as to inform the applicant Yes Despatch the response to the applicant either on the same day or next day. Enter the details in the software 15 . enter the details in the software and provide acknowledgement Forward the application to the DO on the following day & obtain ack.

Inform the applicant that the Board will make all possible efforts to see that the application is decided by the date indicated in the acknowledgement. 4.12. Report the details of the applications pending beyond the prescribed time limit to the Chairman and MS through EE (P&D) every day. Application Status Reporting: 1. if the Board is not able get sufficient information to take a decision on the application within the time stipulated. He/she may request the applicant to contact EE (P&D) in case of long pending applications. Please remember that the success of the CARE Centre will depend greatly on your courtesy and your readiness to help representatives of industries and applicants in getting the necessary consent within the stipulated time. The image of the TNPC Board will depend on the politeness and eagerness to help displayed by all the members of the CARE Centre Chairman TNPC Board 16 . AEE (CARE Centre) is the only authorised person in the CARE Centre to inform the status of the application to the applicants. the decision may be delayed. 3. However. 2. Inform the applicant to contact the CARE Centre only after the prescribed date to know the status of the application.