M.B.A.

DEGREE EXAMINATION, May 1995
First Year
ORGANIZATIONAL BEHAVIOUR
(For those who joined in July 1993 and after)
Time: Three hours
Maximum: 100 marks
PARTA-(3 x20 = 60 marks)
Answer any THREE questions.
All questions carry equal marks.
1. What is meant by value system? Identify some of the important value systems of Indian
managers & their implications for organisational behaviour.
2. Identify some of the major personality traits of Indian managers. Can a manager use
such traits in shaping his action for better results in the organisational behaviour?
3. Examine the leadership styles being followed by Indian managers. Can you suggest a
right style.
4. Evaluate the state of participative management in Indian Organization.
5.What are some of the techniques, which have been developed in creating organizational
change.
PART-B
6. Is THERE AN ACCOUNTING PERSONALITY
Iana Maher was in the last semester of her senior year in California State LTniversity.
Mindful that her father was planning to discontinue her $600-a-month allowance upon her
graduation, and that she did like to eat regularly, Dana began to search for a full-time job.
The marker for accounting majors, such as Dana, Seemed favorable. A number of
companies were visiting the university’s placement center and were looking for young
graduates like Dana. She signed up for campus interviews sent out a couple of dozen
resumes to major companies and began spreading the word through friends and relatives
that she was soon to be ‘available’
Dana’s friends had frequently tested her about her choice of an accounting major. The
standard line was, “Dana you just don’t strike me as an account, ‘Dana seemed different
from most of her peers. She was extremely ongoing, talkative & always in motion. She was
active in her sorority and had at least 200 ‘best’ friends. Her mother frequently described
her as having the “metabolism of a humming bird” her friends stereotyped her as being in a
sales or personnel job rather than sitting quietly in some isolated office preparing amounting
reports.

All questions carry equal marks. Dana narrowed her choice to a trainee position with a San Francisco mortgage broker and a staff accounting job in Los Angeles with a prestigious national hotel chain. Critically examine the contributions of social s9iences to organizational behavior.A. Are the outcomes of Hawthorne studies relevant in today’s context. But the job vacancy was in accounting and that’s what I studied in school. 1. the job offers began to crystallize. ‘I really enjoy my job. that I’d be happier and have better career opportunity of I was in marketing or operations. I think I’m doing a good job. Then I settled to the controller’s office as a general accountant. I’d be interested in getting into operations. would you have hired Dana? Support your position.About six weeks prior to graduation. It would be a real challenge to someday be running my own hotel.DEGREE EXAMINATION. Yet I can’t ignore the constant comments by the people I work with in accounting and s6me of my friends in other areas of the hotel. She accepted the accounting position. M. I am involved with accounts payable. I worked in the kitchen in housekeeping behind the check-in-desk and as a night auditor. Questions a) Using the six-personality types model is there ay discrepancy between Dana’s personality and her job? b) Is there such a thing as an accounting personality or a marketing personality? c) Can you relate this case to learning theory? d) If you had been Tim. I spent the first six weeks in a general training program doing all kinds of different activities.Jim (her-boss) has tole me is positive. excited about the opportunity to work in the hotel business After six months on the job Dana looked back on her experience. How? .B. They say I’m too outgoing for being an accountant. at least everything . May 1997 First Year ORGANIZATIONAL BEHAVIOUR (For those who joined in July 1993 and after) Time: Three hours Maximum: 100 marks PARTA-(3 x20 = 60 marks) Answer any THREE questions. preparing monthly financial statement and doing special projects as they ‘re needed. I think that’s nonsense Sure.

2. I. November 1998 First Year ORGANIZATIONAL BEHAVIOUR (For those who joined in July 1993 and after) Time: Three hours Maximum: 100 marks PARTA-(3 x20 = 60 marks) Answer any THREE questions. explain. PART B 6. 3. often bringing petty and routine problems to his supervisor or to other engineers for a decision. Explain the barriers in communication. The supervisor believes that his approach will improve Srinath’s performance relieve the supervisor from extra routine. how three different motivational models can be employed. What is transactional analysis? How can it be used as a facilitator in communication . 5. Modern managers live under stressful conditiQns. He comes from a rural background and he belongs to a low income group family with traditional values. In the role of supervisor. What are the strategies used to manage stress? 4. the supervisor is not sure low to go about motivating Srinath to improve his performance. What are the essential features of non-verbal communication? 3. Questions 1. All questions carry equal marks. State the managerial implications on perception. 2.A. His main fault is that he does not want to take risks. explain how you would motivate Srinath. M. He hesitates to take decisions for himself. Explain perceptual process. Srinath is an intelligent and capable worker. his supervisor wants to motivate him to be more independent in his “(Irk. and give Srinath more self-confidence. Be specific. Whenever he does a job design he brings it in rough draft to his supervisor for approval before he finalizes it Since Srinath ~s a capable person.B. However. While motivating Srinath. Srinath is an engineer in a large design engineering office.DEGREE EXAMINATION. Is leadership a relevant factor in the modern organizational life? Are there any substitutes for leadership? If so.

Define leadership. “But letter of resignation catches me by surprise.. We never know about job opportunities in the other plants until we read about them in the company paper ‘All this is beside the point now.’ began Terry. Define motivation. I heard about an opening in the cvincinnati plant last year. Bob?’ Asked Terry (4eech. “I don’t think I can change my mind now.” replied Bob. I don’t think it’s likely that you’ll be leaving soon. Bob thought he knew what the call was about. Besides. but we sure need you here. the job had already been filled.” “Well. I think I’ll be moving to the corporate offices in . both in quality control and in general management. “J thought about it a lot.” said Bob. “but by the time I checked.process? 2. . What would it take to get you to change your mind?” asked Terry. be right there.” replied Bob. too”. We need good people in those plants from time to time. What are the basic leadership styles? 5. “Well. “1 know that Wilson products will be getting a good man. “I’ve already signed a contract with Wilson.’ Questions (a) Evaluate the communication system at this company.” said Bob Gemson. “the next position above mine is yours.Tune of next year. “but there just doesn’t seem to be a future for me here. Bob was the plant’s quality control director.’ said Terry. “The fact is that I am leaving soon. How can goal setting act as a common technique in the application of motivation theories? 3. “That’s why it’s even more of a shock to know that you are resigning.nine. 4. ‘said Bob. With you only thirty. He had been with the company for four years. the company has several plants that are larger than this one. PART-B 6. he worked as a production supervisor and then as maintenance manger prior to promotion to his present job. “ “Why do you say that’?” asked Terry. After completing his degree in mechanical engineering. Explain Organisational Development Intervention. Case A Failure to Communicate Could you come to my office for a minute. Sure. the plant manager. Distinguish between leadership and management. Explain the factors that influence group effectiveness.

the Manager of Suratmal Jewellers in Coimbatore called the sales clerk. 3. Mr.DEGREE EXAMINATION. Mr.A. Kiren. Kiren was stunned. What implications does each have for inter personal conflict? 4. We must be perceived as a neat and tidy operation and I want things to proceed without any hitch. What is leadership? Explain leadership styles through Managerial Grid.” Singh just mumbled.B. 5. and the day after. All questions carry equal marks. Kiren took Singh out to a nearby hotel and over a cup of coffee and some masala vadas he tried to explore the reasons for Singh’s sudden action. “Yes. Why do people resist change in organisation? How to integrate the changing needs of organisations and individuals? PART B — (40 marks) (Compulsory) 6. 2. A case of Letting One’s Hair Down Mr. to his office on a bright sunny morning and said. Discuss its scope and limitations. He remained absent the next day. What is personality? Discuss the various stages and factors of personality development. he walked in with his letter of resignation which he handed over to his supervisor. Singh. April 1999 First Year (Held in October 1999) ORGANIZATIONAL BEHAVIOUR (For those who joined in July 1993 and after) Time: Three hours Maximum: 100 marks PARTA-(3 x20 = 60 marks) Answer any THREE questions. You simply cannot let your hair down on this. After he returned to his seat he appeared very distracted and could not concentrate on his work all day. Raj an. I want you to organize all the sales and purchase receipts neatly. “Do you have . Briefly explain the four “selfs in the Johar’s window”.(b) What actions might have prevented Bob’s resignation? M. “The annual audit is due and the chartered accountants will be coming next week to examine our accounts. Compare role ambiguity and role conflict. sir”. 1. Sketch the historical development of Organisational Behaviour. and walked out. “What is the problem? What is wrong? Why are you resigning?” asked Kiren to which he could not elicit any answers from Singh.

(40 marks) Compulsory. Case Analysis: A CASE OF BURNOUT When Mahesh joined . Compared to others. Currently. Discuss the following with reference to the above case: (a) What were the encoded and decoded messages? (b) What are the concepts relevant to the above communication problem? (c) What should Kiren do now why? M.DEGREE EXAMINATION. he asked. All questions carry equal marks. What is perceptual process? Explain the managerial implications of perception. They don't grudge ascension achieved by Mahesh.another job which pays you more?”. to which Singh replied. . What is group dynamics? Why people join groups? Discuss the theories of group formation.A. his progress has been the fastest. Kiren”. 2. What are the contributions of Bob House on path goal theory of leadership? 5. though there are some who wish they too had been promoted as well. What is planned change? Why people resist change? PART B . 4. and I can’t because it is against my religion. Peers and subordinates at the Bank have appreciation for Mahesh. his job demands that Mahesh should work 10 hours a day with practically no holidays. At least two days in a week Mahesh is required to travel. he had one clear goal-to prove his mettle. “The Manager wants me to shave off my beard by next week. APRIL 2000 First Year ORGANIZATIONAL BEHAVIOUR (For those who joined in July 1993 and after) Time: Three hours Maximum: 100 marks PARTA-(3 x20 = 60 marks) Answer any THREE questions. 1. He did prove and has been promoted five times since his entry into the Bank. Mr.XYZ Bank (private sector) in 1985. How attitudes are formed and changed? Is job satisfaction an attitude? 3. 6. So I am resigning my job.B.

After reading the doctor's note. . One should work as GM for a couple of years if he were to climb up to the top of the ladder. Though Mahesh is only 85. what could he do to alleviate it? The idea of holding a stress management programme flashed his mind and suddenly he instructed his secretary to set up a meeting with the doctor and some key staff members at the earliest. The note explained that Mahesh was seriously overworked and recommended that he be reduced and he must take to physical exercise every day. he too was required to undergo the test. The medical reports go straight to the Chairman who would initiate remedials where necessary. how would he react? (b) If you were gving advice to the Chairman on this matter. Three issues were uppermost in his mind : (i) How would Mahesh take this news? (ii) How many others do have similar fitness problems? (iii) Since the environment in the Bank helps create the problem. the Chairman sat back in his chair. The Bank has the practice of subjecting all its executives to medical check up once in a year. Questions (a) If the news is broken to Mahesh.The post of General Manager fell vacant. and started brooding over. The note warned that if Mahesh did not care for advice. The doctor also recommended that Mahesh's work load must the doctor. A sudden development took place which almost wrecked Mahesh's chances. what would you recommend? (c) What is burnout? What are its symptoms? What are its effects? Substantiate your answer illustrating the above case. he would be in for heart trouble in another six months. Mahesh applied for the post along with others in the Bank. Chairman of the Bank received a copy of Mahesh's physical examination results. along with a note from be gven an immediate four week vacation. Chairman has assured Mahesh that the post would be his.