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Opposite to RT hotel, Batha ,

Professional Summary :

One year of vast experience in customer care
Overcome customer objections by using probing skills to achieve sales goals.
Provide excellent customer service while in a high call volume and fast paced

Demonstrated strong product knowledge by answering customer questions in
an accurate and timely manner as well as selling products and services while
performing data entry.

Technical Skills :
Programming Languages
Recruitment Software’s -

- C, C++, HTML, PHP
Job Diva , Fleximen , Halogen , Zoho

Education Qualification:
Master of Business Administration in HR & Production
SRM University, India


time and topics discussed. Roles and Responsibilities:         Responsible for all accounts in my territory. Kept detailed notes on each call. date. customers and people everywhere to use technology to realize their dreams. including company. school or anywhere in their world. Customers trust us to deliver technology solutions that help them do and achieve more. Assisted in a high volume of customer incoming & outgoing phone calls. Processed customer orders daily and obtained additional information needed to process their order efficiently. Ensured proper follow-up on customer requests ensuring complete customer satisfaction. . purpose and people behind our customer-centric approach. Professional Experience: DELL May 2013-April 2014 Customer care Agent Company Profile: Dell was incorporated in 1984 and it empowers countries. Promptly and efficiently met customer’s needs and requests.Bachelor of Technology in Computer Science and Engineering 2007-2011 Kalasalingam University. Learn more about our story. communities. Worked directly with customers to develop a sustained relationship and to ensure continued satisfaction by providing accurate and timely processing of orders from input through delivery. contact. Replied to high volume customer emails and faxes in a timely manner. India. whether they’re at home. work.

Place: Riyadh KARTHI KEYAN. estimated shipping dates and other information as needed to keep the customer advised of order status both verbally and written. Filed claims and issued Credit Memos.Nagaraj N. Reporting To: Account Manager Personal Details: Name : Father’s Name Mother’s Name N. Confirmed all order changes in writing with customer to insure accuracy. Maintained catalog & product knowledge.     Informed customers of price discrepancies. current production times.Pommiyammal Date of Birth : 11-12-1989 Pass Port No : L5473129 I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.Karthi Keyan : : K. N . Communicate with all departments to ensure orders are processed accurately.