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Table of Contents

Executive Summary.............................................................................................................................3
Introduction .........................................................................................................................................4
Overview of the Hotels ........................................................................................................................5
Methodology......................................................................................................................................25
Limitation ..........................................................................................................................................25
Findings and Analysis .......................................................................................................................26
Customer Response .........................................................................................................28
Employee Response .........................................................................................................34
Response of Society.........................................................................................................39
Supplier’s Response ........................................................................................................45
Summary of findings .........................................................................................................................48
FORMULATION OF CODE OF BUSINESS CONDUCT AND ETHICS FOR HOTELS ............49
Conclusion .........................................................................................................................................75
References .........................................................................................................................................76
Appendix ...........................................................................................................................................77

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Executive Summary
The objective of this paper was to formulate an ethical code of conduct for organization in a
particular industry. The industry we chose for our term paper was hotels and hospitality. We chose
5 different hotels to compare their service rules. The hotels are Radisson Water Garden, Pan Pacific
Sonargaon, Lake Shore Hotel, Hotel Washington, and Paradise Garden Hotel. We conducted
Survey on four categories of stakeholders: customers, employees, suppliers, and residents living in
nearby area where the hotel is situated. It was evident from our analysis that some of the hotels did
not maintain any service rule or ethical code of conduct, leaving door for possibility of violation of
ethics. In the end we formulated our own policy after analyzing these results. Some important
aspects of the code of conduct covered the topics of abiding by rules and regulation, preventing
conflict of interest, conducting business ethically, harassment and keeping confidentiality.

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Introduction
According to the stakeholder’s model, an organization has responsibility towards its stakeholders.
A business organization’s stakeholders include its customers, suppliers, employees, Society,
Government, and its competitors. Stakeholder theory is a theory of organizational management and
business ethics that addresses morals and values in managing an organization.
In the traditional view of the firm, the shareholder view, the shareholders or stockholders are the
owners of the company, and the firm has a binding fiduciary duty to put their needs first, to
increase value for them. However, stakeholder theory argues that there are other parties involved,
including governmental bodies, political groups, trade associations, trade unions, communities,
financiers, suppliers, employees, and customers. Sometimes even competitors are counted as
stakeholders - their status being derived from their capacity to affect the firm and its other morally
legitimate stakeholders. The nature of what is a stakeholder is highly contested with hundreds of
definitions existing in the academic literature.
The objective of this paper was to determine the commitment a business organization from one
industry out of four, which includes hospital, education, hotels, and textile. The industry chosen for
this term paper is hotel. We chose 5 different hotels to compare their service rules and conduct
survey on. The hotels are Radisson Water Garden, Pan Pacific Sonargaon, Lake Shore Hotel, Hotel
Washington, and Paradise Garden Hotel. We conducted Survey on the customers, employees,
suppliers and residents nearby the hotel and in the end we formulated our own policy after
analyzing these results.

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large work areas with HighSpeed Internet. a wide selection of imported premium cigars & beverages and live entertainment. Gulshan & Banani. body & soul in Dhaka's first internationally ACCOMMODATION: 5|Page .Overview of the Hotels Radisson Water Garden Hotel 5 Stars LOCATION The Hotel is conveniently located on airport road leading to the main city. only 5km from the main international airport. tea/coffee making facilities and ironing facilities. queen or twin size beds. Revitalize and rejuvenate the mind. all rooms feature king. in-room safe. direct control air-conditioning. Comprising 204 rooms & suites including Radisson Club Executive floors. Their 7 food & beverage outlets include a selection of the finest cuisine. mini bar. The Radisson Water Garden Hotel Dhaka offers a variable feast for the senses. and adjacent to the diplomatic enclave and upcoming blue chip commercial hub of Baridhara.

well appointed rooms with a queen bed or two twin beds.The Radisson Water Garden Hotel Dhaka features 204 stylish rooms and suites with work desk. a moveable work desk. FEATURES         Adjoining rooms available Bathrobes Complimentary internet facilities Corporate rates available English newspaper . mini bar and ironing facilities.approximately 36 square meters. Deluxe Rooms Deluxe Rooms are stylish. armchair and wardrobe with drawers. Rooms have either one king bed or two double beds. The average size is approximately 28 square meters with double glazed windows and three point bathrooms. Located on the 6th and 7th floors of the hotel. Executive Suites Located on the 7th floor of the hotel. these two-room suites feature a large living area with separate bedrooms. All the rooms have double glazed windows with four point bathrooms. complimentary high-speed Internet. moveable work desk. All of their comfortable Dhaka hotel rooms and suites are set up for you whether you are traveling for business or leisure.complimentary Full length mirror Handicap rooms available In-room safe 6|Page . direct control air-conditioning. The suite includes complimentary access to the Radisson Club Lounge and includes all of the complimentary amenities included with the Radisson Club Rooms. armchair and wardrobe with drawers. in-room safe. Atrium Rooms Atrium Rooms are contemporary in style and generous in size . these rooms feature additional complimentary amenities. Radisson Club Rooms are similar in style to the Atrium Rooms and include complimentary access to the Radisson Club Lounge.

Hours: open Sat-Thu 6:30pm-12:30am (closed Fridays) Chit Chat 7|Page .  Room service (24 hours)  Group accommodations  Reservations The Blaze Entertainment Lounge & Bar Situated on the ground level with its own entrance. Our restaurants in Dhaka. The Blaze Entertainment Lounge & Bar is a swinging lounge where you can enjoy a game of billiard with friends or just enjoy the evening listening to the live entertainment or socializing in this casual atmosphere. Our on-site Dhaka hotel dining includes seven food and beverage outlets. Bangladesh serve the finest cuisines plus a wide selection of imported premium cigars and beverages and provide live entertainment. including the Radisson Club Lounge.             Iron/ironing board Laundry and dry cleaning facilities Luggage rack Mini-bar Moveable work desk Non-smoking floors and non-smoking rooms available Radisson Club Floors with Club Lounge facilities Remote controlled television with satellite channels Room service (24 hour) Self controlled air-conditioning Suites available Tea/coffee maker Telephone with direct international dialing HOTEL FACILITIES & SERVICES: Delicious On-site Dhaka Hotel Dining Radisson Water Garden Hotel Dhaka offers a variable feast for the senses.

fresh. Hours: 6:30pm11pm daily Water Garden Brasserie Offering all day dining. beverages and small snacks. Hours: 11am-9pm daily The Cigar Bar The Cigar Bar is an intimate. Hours: 6:30am-11pm daily The Radisson Club Lounge 8|Page . Sublime is our hotel's premier restaurant featuring the very best of Bangladesh produce with an emphasis on its finest . lavishly displayed international buffet and cook-to-order food stations for lunch and dinner. While relaxing around the hotel's pool. enjoy a refreshing ice tea. try Spice & Rice. tasty. Our members and hotel guests enjoy the finest refreshments and a range of the world's premium cigars. a fun restaurant featuring Asian cuisine and a taste of the Orient. Relax and sit around the water feature room and watch the activity in the hotel's busy lobby lounge. inventive and wholesome cuisine.Adjacent to the pool deck and the Health and Fitness Center. salad or sandwiches and a wide selection of pastries and cakes. Chit Chat is a place to enjoy with friends. Sublime is the ideal choice for a superb evening out for any occasion. Spice & Rice is a contemporary restaurant within a relaxed setting . Guests can dine in or take away.sit at our action kitchen and let the chefs entertain you for the evening with their culinary skills. the Water Garden Brasserie is a place for a hearty breakfast. chicken pie. fresh lime frappa or milkshake accompanied by light snacks such as home-baked quiche. Hours: 6:30pm-11pm daily Sublime A modern and yet elegant restaurant. Sample a range of regional influences and specialty cuisine. Hours: Sat-Thu 6:30pm-12:30am (closed Fridays) Spice & Rice For an oriental mood. private retreat to relax and unwind. quick snack.

Extra bed.com and these are subject to change without prior notice. No Show. This is only applicable if prepayment is made thru greenchannelbd. surcharges impose by hotels during special events.The Radisson Club Lounge on level eight is for the exclusive use of Club guests. Check in & Check out time and other benefits as well as Terms & Conditions of Bookings will be advise by our Reservation Agents  Advertised Rates are only applicable to specific market category according to your country 9|Page . which offers wireless Internet access in public areas. Guests can enjoy the atmosphere of an exclusive Dhaka resort and the conveniences of a business hotel in Dhaka. Radisson Water Garden Hotel Dhaka boasts a comprehensive range of facilities and amenities that are sure to make your stay memorable. Bangladesh at the Radisson. the largest conference. meeting and function facilities in Dhaka and undercover and outdoor car parking facilities. Child Policy. Terms and Conditions:  These rates are nett inclusive of all taxes and are not available at the hotel . a Business Centre with boardrooms and secretarial services. Hours: 6:30am10pm daily (breakfast 6:30-10:30am.  Cancellation. cocktails and hors d'oeuvres 5pm-7pm) Desirably located and exquisitely appointed. Meal Rates.

provide comfort and superb facilities. combining to make your stay at Pan Pacific Sonargaon Dhaka truly memorable. from first-class surroundings to world-class hospitality. and Zia International Airport is just 18 kilometres from the hotel. Dhaka's diplomatic area of Baridhara and Gulshan.Pan Pacific Sonargaon 5 Stars LOCATION Pan Pacific Sonargaon Dhaka is a magnificent business-class hotel. ideally located in central Dhaka close to the Motijheel commercial area. The restaurants. The hotel's 304 luxuriously appointed rooms. including butler service and a private lounge for discerning hotel guests. The hotel is within easy access of several Dhaka attractions. Here at the Pan Pacific Sonargaon Dhaka. lounge and bar of Pan Pacific Sonargaon provide a wide selection of food and beverage facilities. including 25 magnificent suites. The hotel's Pacific Floors offer extensive facilities and privileges. 24-hour Room Service is also available at the hotel. both the business and leisure traveller to Dhaka will enjoy all that a five-star international hotel can offer. from Italian to the finest international cuisine in Dhaka at the hotel's Cafe Bazar. 10 | P a g e . in the Pan Pacific style. Parliament House and the Prime Minister's Office.

Guest room facilities include: Air conditioning.located at the Courtyard building and are single rooms only. Pan Pacific Sonargaon's team of professional meeting planners is always at your service. The hotel's Grand Ballroom can accommodate up to 1200 guests and is the perfect setting for your Dhaka conference or social event. The hotel also has a fully equipped Business Centre. The Pacific Floors provide Concierge services.offer either one large bed or two beds. Guest Rooms  Courtyard Rooms . Full bathtub and shower. including 25 magnificent suites. Bathrobe. Minibar. For recreation. steam room and massage treatments. butler service and a private Pacific Lounge. Electronic safe. In-room Internet and e-mail service is available on request from the Business Centre. Music system. Hairdryer. The Pacific Floors The top two floors at the Pan Pacific Sonargaon Dhaka are the exclusive Pacific Floors. with professional hotel staff on hand to assist. Voicemail. Complimentary daily newspaper. Satellite television.Guests wishing to retain their health regime will find Pan Pacific Sonargaon Dhaka's Health Club offers a fully equipped gymnasium. All the hotel's extensive health and leisure facilities are tailored to meet guests' individual needs. family functions. A pair of slippers. seminars. To cater for your business needs. sauna. offering extensive facilities and privileges to make an enjoyable stay for our business-class guests. ACCOMMODATION: The Pan Pacific Sonargaon Dhaka Hotel offers 304 luxuriously appointed rooms. International direct dialling facility. 11 | P a g e . birthdays and wedding ceremonies. tennis and squash courts. Pan Pacific Sonargaon Dhaka offers an impressive swimming pool. we offer exclusive floors with butler service. providing the ideal venue in Dhaka for corporate meetings.  Deluxe Rooms . Laundry service. with Pan Pacific flair and flavour for our discerning guests. Check-in: 3:00 pm and Check-out: 12:00 noon.

The following privileges are complimentary: VIP treatment. Electronic safetydeposit box in room. Business magazines and daily local and international newspapers. Escorted check-in at the Pacific Lounge. Extended check-out time till 6:00 pm (subject to availability). Exclusive butler service at the Pacific Lounge. located on the top floor. Laundry. Breakfast and evening cocktails at the Pacific Lounge. Fruit basket upon arrival. 12 | P a g e . Pacific Floor Executive Room. Daytime tea. coffee. dry-cleaning and pressing. Complimentary local telephone calls. soft drinks and snacks at the Pacific Lounge.

offers an extensive range of hair and beauty treatments. Squash court and Swimming. Visa. Laundry service. An exclusive Italian delicacy awaits your pleasure in our Ciao restaurant. facials. Golf course nearby. The Pan Pacific Sonargaon offers extensive fitness facilities at The Health Club including: Fully equipped gymnasium. The Shopping Arcade features an array of gifts and accessories. Shopping Arcade. Dining at the Pan Pacific Sonargaon Dhaka Hotel is a great delight.pick up the phone in your room and press the Service One button. bridal make-up. Steam bath. Guests are provided with complimentary tea and coffee. Massage. Cafe Bazar offers the finest international cuisine. Hot / cold shower. Amex. Photography shop. You can be sure that all requests will be handled promptly and efficiently and Credit card guarantee: MasterCard. Business offices. skincare. Pan Pacific Sonargaon Dhaka's chic beauty and barber salon. The Health Club offers a fully equipped gymnasium. Sauna.Beauty packages. The following facilities are available within the hotel: Airline. You will have access to every hotel amenity available. Short-term rental offices. Medical centre. Limousine rental. sauna and steam room. Recreation enthusiasts will enjoy the impressive swimming pool. tennis and squash lessons for children and adults are conducted by our professional and skilled instructors. Bookstall. And la carte menu is also available. In its setting of mosaic pools and cool fountains. Concierge. Jewellery shop. Wading pool for children. outdoor. Savvy Beauty and Barber Salon. manicures. Art gallery. lunch and dinner include international and Bangladeshi cuisine. Service One . tennis and squash courts. All-season. junior Olympic swimming pool. haircuts. Diners and JCB. travel agencies.HOTEL FACILITIES & SERVICES: For those seeking a healthier lifestyle in the most sumptuous of surroundings. pedicures and other beauty treatments are available on the 3rd floor of the Courtyard building. along with massage treatments. Tennis court. Carpet shop. Banks. The spacious Lobby Lounge offers snacks and drinks 13 | P a g e . Souvenir and handicraft shops. Savvy. the Jharna restaurant features superb oriental and seafood specials. The buffet breakfast.

 Cancellation. and a complete outdoor catering service is available for large or small functions in and around the city.Extra bed. Terms and Conditions:  These rates are nett inclusive of all taxes and are not available at the hotel . shredders. This is only applicable if prepayment is made thru greenchannelbd. photocopiers. facsimile. telex. offers the best selection of quality bakeries. Meal Rates. dictaphones and a fully trained staff of professionals and technicians. providing an ideal venue for corporate meetings. Our popular in-house pastry and confectionery shop. giving you a choice of light conversation or a business meeting. birthdays. Aromaz.com and these are subject to change without prior notice. etc. A team of professional meeting planners is always at your service. e-mail.all day long. The Balcony is an oasis for quiet relaxation with friends. The Pool Cafe restaurant features a wide selection of snacks and drinks. family functions. secretarial services. Facilities for guests' use include simultaneous interpretation systems for up to six people. No Show. seminars. wedding ceremonies. The Pan Pacific Sonargaon Dhaka Hotel has a 1200-capacity Grand Ballroom and a fully equipped Business Centre. Child Policy. surcharges impose by hotels during special events. which can be enjoyed beside the swimming pool. Check in & Check out time and other benefits as well as Terms & Conditions of Bookings will be advise by our Reservation Agents  Advertised Rates are only applicable to specific market category according to your country 14 | P a g e . Or relax in the privacy of your own room and dine with 24-hour Room Service.

The journey take approximately 15 minutes by car. electronic safe and for safety smoke detectors . fire sprinklers and electronic door key. having internet connectivity and two phones with international direct dialing . The rooms availible are:  Deluxe Room  Executive Deluxe Room  Executive Suite Room 15 | P a g e . ACCOMMODATION: You will find our rooms and apartments to be of International standard with impeccable service and attention to details.Lake Shore Hotel 4 Stars LOCATION The Hotel is 12Km from Zia International Airport. 60 elegantly well equipped rooms . Complimentary Airport Pick & Drop and Limousine service is available on request. Dhaka. mini bar . with business desk in every room. place of relaxation and comfort forming the infrastructure of modernized living. to make your stay comfortable. Located at Gulshan Diplomatic Zone.

chart  Podium  IDD phone facilities  Fax facilities HOTEL FACILITIES & SERVICES Business Center: 16 | P a g e . Enjoy a fabulous dining experience with personalized service with of course great food. Conference and Banquet Facilities La-Vita Banquet Room: Can accommodate from 150 up to 200 guests dining and theatre style or professional sales staff meetings and social gatherings. Other Conference Rooms: There are adequate arrangements for all your business meetings and board room conferences at our hotel. We will arrange your special events to meet your individual needs. They have the following facilities:  Multimedia  OHP  Screen  Flip. Our Menu offers a diversified variety of Continental. Studio Apartment  Presidential Suites HOTEL FACILITIES & SERVICES: Restaurant The Hotel's Restaurant offers a wide selection of Local and International cuisines . The Fortuna Conference hall can accommodate up to 120 people. The Tropical and Victoria Boardrooms has all the required facilities to make your meeting a successful one accommodating up to 20 people. Thai. Japanese and Indian dishes with regular buffets and a la Carte dishes.

 Board meeting room with conference facilities  Common meeting room in each floor  Rental mobile phone  Laptop on rental  24 hours business centre  Secretarial service  DVD. CD machines  Rental office Other Facilities:  All service apartments with modern kitchen facilities  Electronic safety locker in all rooms  Fire alarm with fire sprinkler & fire hydride  International calling facilities in-room  Mini bar  Hair dryer  Limousine service  Non smoking room and facilities are available  Centrally Air Conditioned  Bathrobes and room slippers  Satellite Television with 65 channels  Concierge service  Emergency Doctor on cal  Shoe shine service Complementary Services:  Ving card system electronic door locker  Master control board in all rooms  Spacious car parking zone inside hotel premises  Continuous power supply by full backup generator 17 | P a g e .

 Air port shuttle service  Buffet breakfast  Complimentary newspaper  24 hours room service  24 hours security services  24 hours broadband internet service in-room  Airline and travel desk. No Show. Sightseeing tour  Laundry service Terms and Conditions:  These rates are nett inclusive of all taxes and are not available at the hotel .com and these are subject to change without prior notice. surcharges impose by hotels during special events. Check in & Check out time and other benefits as well as Terms & Conditions of Bookings will be advise by our Reservation Agents  Advertised Rates are only applicable to specific market category according to your country 18 | P a g e . This is only applicable if prepayment is made thru greenchannelbd.  Cancellation. Child Policy. Meal Rates.Extra bed.

Washington Hotel 3 Stars LOCATION Washington Hotel is a Three Star Hotel in the Heart of Gulshan . just 7 Kilometers from The Zia International Airport and 01 Kilometers from the Major Embassies and Foreign Offices. Luxurious Business Class Hotel with Majestic Colorful Architecture Designed. Superbly Located in The Heart of Dhaka's Prestigious Business area and Diplomatic Zone. ACCOMMODATION: Washington Hotel with 75 Rooms including Ambassador Suites and President Suites. Dhaka. 19 | P a g e . Banquet Hall. pleasure or a Short Trip just step in Washington Hotel and feel the Touch of Comfort and Bangladeshi Hospitality. We are ensuring a world class food and environment and we have become most popular with Business Class Travelers and Expatriates. Bangladesh.1. whether you are on a Business. Rosebud Restaurant Club and other facilities of the highest standards.

 All our hotel rooms have a spacious bathroom with bathtub shower and abundance of hot and cold water. Our spacious.for your coffee.optionally used as storage for your suitcase and luggage or ideal as personal desk for your laptop with Internet access in your room.you find a fridge with your personal Mini Bar filled with various soft drinks.with house phone and table lamp  A large wardrobe to keep your dresses safe. quality and beauty. The only difference between the rooms of our 4 categories:  Premier Single  Deluxe Twin  Ambassador Suite  President Suite is the size of the hotel rooms resulting in a small difference in our hotel room rates for the different sizes of our lovely furnished rooms of equal luxury outfit. All our furniture are hand polished with country style motives and decorations. In the lower section of the table .  All our Rooms have an identical outfit in country style furniture:  On both sides of bed a night stand .  Two side tables with 2 dimmer lamps.  We are at your disposal with our laundry and ironing services as well.Please note that all our Rooms at Washington Hotel have an identical outfit of individually hand crafted to our specifications in select tropical hardwoods for comfort.  A combo table . fruit juices and chocolates. with mirror on the opposite side built in solid. tea or dinner in your room. mineral water. 20 | P a g e .  24 hour room service available.  The remote control color TV for your selection of cable TV channels.  A small triangle design table with a big comfortable sofa . lovely furnished hotel rooms make your stay a real pleasure.

Restaurant: Come to Suruchi and turn your evening into an event. The thick curtains will keep the morning sun out. Eat in style with friends and family.. for those who like to sleep a little longer.Bangladeshi. Have a drink from our Minibar while watching one of the cable-TV channels. Services & Facilities :  Buffet Breakfast  Airport Pick up  Daily Newspaper  Safe Deposit Box Local Tel & Fax 1st 5 min.  Sauna Terms and Conditions:  These rates are nett inclusive of all taxes and are not available at the hotel . surcharges impose by hotels during special events.  Internet free 1st 10 min.com and these are subject to change without prior notice. 21 | P a g e .. Great food . This is only applicable if prepayment is made thru greenchannelbd. or rent a DVD player and watch your favorite movie in the privacy of your room. To enjoy unique luxury. please take a look at our suites.HOTEL FACILITIES & SERVICES: We use silent split-type air-conditioning in all our rooms to assure a pleasant silence in your rooms for greatest living comfort. Oriental or Continental.

Child Policy.Extra bed. Check in & Check out time and other benefits as well as Terms & Conditions of Bookings will be advise by our Reservation Agents  Advertised Rates are only applicable to specific market category according to your country 22 | P a g e . Cancellation. No Show. Meal Rates.

Japan. 7 Kilomitres from the Zia International Airport. Closer to the Diplomatic missions of America. Korea and Malaysia. 24 hour room service 23 | P a g e . U. Super Deluxe Room and Paradise Garden Suite with the following amenities:  40 tastefully decorated AC rooms including 10 suites with imported bed.Paradise Garden 3 Stars LOCATION Situated in Dhaka's prestigeous Baridhara diplomatic enclave. Bed room slipper & Haridryers  Physician on Call. Smoke Detector in each room  Laundry & dry cleaning service.  24 hours hot & cold water. China.K. attached bathroom with bathtub. ACCOMMODATION: The hotel provides Deluxe Room. Super Deluxe Room and Paradise Garden Suite with the following amenities:  The hotel provides Deluxe Room. Mini refrigerator with amenities.

Fax.  Continental Breakfast  Local phone calls Welcome Expressions  Daily English newspapers Hairdryer Shoe shine  Airport pickup and drop  A well equipped fitness center Terms and Conditions:  These rates are nett inclusive of all taxes and are not available at the hotel . Open 24 hours. Safe diposit box. this elegant restaurant offers you a truly gracious lunch. dinner and different kind of dishes. Child Policy. spiral binding & courier service. IDD phone and Internet facilities  Daily English Newspaper & Magazine.  Air Transport: We offer a very comfortable shuttle service to pick up/drop the guest from/ to Zia International Airport. Check in & Check out time and other benefits as well as Terms & Conditions of Bookings will be advise by our Reservation Agents  Advertised Rates are only applicable to specific market category according to your country. No Show. Our trained security personnel vigilant 24 hours.  BUSINESS AND CONFERENCE FACILITIES Conference room having capacity of 150 persons with required facilities. surcharges impose by hotels during special events. word processing. HOTEL FACILITIES & SERVICES:  Safety And Security: The entire hotel is fitted with fire extinguisher and also exit staircase in case of fire.Extra bed. This comprehensive business center offers you secretarial services. e-mail and internet. photo copying.  Cancellation.com and these are subject to change without prior notice. VCP & CD Player on request  RESTAURANT  A beautifully decorated lobby and Restaurant having sitting capacity of 50 persons. 24 | P a g e . Meal Rates. This is only applicable if prepayment is made thru greenchannelbd.

Especially the question asking the respondents whether they were subject to any harassment by their owners. 5 employees.Methodology In our survey. Limitations  The sample size was small as the time frame was short for the term paper. In selecting our sample size we took 11 customers. This is one of the reasons to shorten our survey questionnaire. As a result there was a bias in the result.  Many respondents were not truthful about their response. Our questionnaire was designed in a way where the respondents felt free to answer the question. we considered a sample size of 31 people (n= 31). 10 residents near the hotel and 5 suppliers to conduct the survey based on satisfaction and ethical issue although the result may show different result if only we can take large amount of respondent to survey the research. Among this we divided our overall sample survey based on the four category which are  Customer  Employee  Resident  Supplier In our survey we selected the sample survey randomly in each individual unit. This is probably because they feared the correct response would result in job loss.  A larger sample could have had a different conclusion on some questions. 25 | P a g e .

Findings and Analysis Frequency table Frequency shows the frequency of the respondent answer to particular question.0 100. We conducted the survey for different hotel in different geographic location.0 Total 31 100. We used SPSS software to factor out our analysis.0 26 | P a g e .0 29.0 female 9 29. In our data collection gender distribution is 71% to 29%. We conducted the survey on 22 male respondents and 9 female respondents. As shown in the table below. Since our respondents were divided in four main categories thus our graph are based on frequency not percentage. Demographic In demographic factor we took into account of all of the respondent and their demographic factor.0 71.0 100.0 71. Table: gender Frequency Percent Valid Percent Cumulative Percent Valid male 22 71.

0 In our occupation section we divide our segment of respondent for survey and data collection.1 16.1 16.1 Total 31 100. Since getting internal data is hard we have only take 5 respondent of employees and 5 respondents in suppliers to conduct the research.9 100.5 35.0 100.3 83.Table: occupation Frequency Percent Valid Percent Cumulative Percent A customer of this hotel 11 35.3 32.1 51.0 A Valid resident neighborhood of where this the 10 hotel is located A supplier to this hotel 5 16.5 35.6 32.5 An employee of this hotel 5 16. Although we have includes in our stakeholder status that our 27 | P a g e .

They stayed in the hotel frequently. Customer response In customer section we take the survey based on 11 respondents we asked them four basic questions to satisfy our findings. And then we divided our survey on following respondent category and answer the data presented in simpler way. Among 11 respondent 6 of the respondent stayed frequently in the hotel that we are concern about. Among the respondents more than half of the respondent stayed in the hotel for frequently. Table: Do you stay in this hotel frequently? Frequency Percent Valid Percent Cumulative Percent 28 | P a g e .stakeholder is consist of both customer and resident living near the hotel is respectively 11 respondent and 10 respondents. First of all we asked our customers of their frequency in staying in the hotel.

5 100.4 54.0 System 20 64.5 100.5 no 5 16.1 45.Valid Missing Total yes 6 19.0 Total 11 35.5 54.0 29 | P a g e .5 31 100.

5 100.0 Total 11 35. The reason could be that of price charge or service quality. Table: Are you satisfied about the overall service quality of this hotel? Frequency Percent Valid Percent Cumulative Percent Valid Missing Total Dissatisfied 4 12.0 30 | P a g e . But among the survey 7 out of 11 respondents were satisfied with the service quality of the hotel.4 Satisfied 7 22.9 36. None of the respondents were totally satisfied or dissatisfied in staying in the hotel.Then we asked the respondent about their satisfaction level in the staying in the hotel.6 100.5 31 100.4 36.0 System 20 64.6 63.

Table: Have you experienced any wrongdoing by the hotel authority or the staff? Frequency Percent Valid Percent Cumulative Percent Yes 3 9.7 100. 8 out of 11 respondent said they are not seeing the wrong doing in the hotel. When we asked whether the customers were victim of any wrong doing in the hotel.7 27. we wanted to estimate the ethical behavior happening in case of hotel authority and staff.After the satisfactory level.3 No 8 25.8 72. The reason of this is answer can high supervision of employee and quality of the hotel.3 27.0 Valid 31 | P a g e .

5 System 20 64. How will you rate the service recovery of this hotel? (for instance. the response of hotel authority to your complaints) Frequency Percent Valid Percent Cumulative Percent 32 | P a g e . This indicates that the hotel is highly promoting customer orienting service in the hotel.0 100. Since the quality of the hotel is good we have found that partially 10 out of 11 respondent replied that the respond is partially good.0 After that we asked our customer about the respond of the consumer in case of occurrence of any.5 31 100.Missing Total Total 11 35.

1 Good 7 22.0 Valid Missing Total 33 | P a g e .6 72.0 System 20 64.7 very good 3 9.2 9.5 100.7 27.1 9.0 Total 11 35.6 63.Poor 1 3.5 31 100.3 100.

0 System 26 83.1 100.0 34 | P a g e . The result also shows the biasness in the process reason of such comment is that on employee would expose bad behaving of their work place.0 Total 5 16.0 60.Employees response We ask the employee of the hotel that weather the organization encourage ethical behavior in the hotel. Partially 5 out of 5 respondent replied they are partially satisfied with the encouragement.9 31 100.7 60. Do you agree that your organization encourage ethical behavior? Frequency Percent Valid Percent Cumulative Percent Valid Missing Total Satisfied 3 9.0 100.5 40.0 Very Satisfied 2 6.

0 60. in this case all of the employee are partially satisfied with the approach taken by the hotel. How will you rate your organization’s approach to tackle these problems? Frequency Percent Valid Percent Cumulative Percent Valid Missing Total Satisfied 3 9.9 31 100.0 System 26 83.0 35 | P a g e . The high rated hotel will obviously take corresponding action in tackling this problem as it is expected from the hotel.0 Very Satisfied 2 6.Then we asked the employee about the approach to tackle these problems if arises.7 60.1 100.5 40.0 Total 5 16.0 100.

1 100.9 31 100. Table: Have you experienced any discrimination in hiring? Frequency Percent Valid Percent Cumulative Percent Valid Missing Total Yes 1 3.Then we ask discrimination in hiring process in this case only one female says that there is discrimination in hiring process but all the male respondent replied that there is no discrimination in hiring process.0 20.0 Total 5 16.0 100.0 No 4 12.9 80.0 36 | P a g e .0 System 26 83.2 20. The result indicates that there could be discrimination in between gender.

When we talked about the discrimination we should concern about the harassment in job. Giving meaning that hotels are well organized in avoiding harassment while at Job.1 Missing System 26 83.0 Total 100.9 31 100. In our research we found that there is no harassment in doing job.0 100. Table: Have you ever faced harassment while at job? Frequency Percent Valid Percent Cumulative Percent Valid No 5 16.0 37 | P a g e .

0 100. How will you rate your organization’s approach to tackle these problems? Frequency Percent Valid Percent Cumulative Percent Valid Missing good 3 9.0 very good 2 6.7 60.When we talk about the tackling the problem all of the respondent agreed that it is well manageable and also good in tackling the problem.5 40.0 60.1 100. in this case the result backed by the satisfactory level of employee.0 Total 5 16.0 System 26 83.9 38 | P a g e .

In this case 3 out of 10 people think that the totally disagree with the thought where 5 out of 10 peoples also disagree partially that it’s adversely affect the society. 39 | P a g e . On the other hand partially 2 people where 1 person agree and 1 person strongly agree that the hotel is adversely impacting the neighborhood.Total 31 100.0 Response from Society Resident has different thought regarding the presence of hotel adversely impacting the neighborhood.

2 10.0 disagree Valid 40 | P a g e .0 100.0 disagree 5 16. increased solicitation.0 90. drug etc) Frequenc Percent y strongly Valid Cumulative Percent Percent 3 9.0 Total 10 32.2 10. gambling.0 Missing System 21 67.0 strongly agree 1 3.1 50.Do you agree the presence of this hotel is adversely impacting your neighborhood? (for instance.7 30.7 Total 31 100.0 agree 1 3.0 30.0 80.3 100.

7 41 | P a g e .9 40.0 agree 6 19.Both agree and disagree occur when we ask that whether if there is any vicinity have taken enough initiative to help the community to tackle its various problem.0 System 21 67.0 Total 10 32. The results indicate that hotels should take more care about the neighbor in this case.0 40.0 100. Table: Do you agree the hotel in your vicinity have taken enough initiative to help the community to tackle its various problems? Frequency Percent Valid Percent Cumulative Percent Valid Missing disagree 4 12.3 100.4 60.

In this case for little case hotel are affecting economy and it increase traffic rate around the hotel for frame and image.0 80.8 80.0 no 2 6.0 Valid 42 | P a g e .0 100.0 Then we ask that if there any relation with traffic jam and hotel over 80% of the respondent agreed that there is traffic jam arise for the hotel. Table: Does the presence of this hotel cause unwanted traffic jam in your neighborhood? Frequency Percent Valid Percent Cumulative Percent yes 8 25.Total 31 100.5 20.

Missing Total 10 32.0 Total 100.3 System 21 67.7 31 100.0 43 | P a g e .0 60. Are you satisfied with the steps they have taken to tackle the problem? Frequency Percent Valid Percent Cumulative Percent Valid dissatisfied 6 19. Therefore both satisfied and dissatisfied resident exist in the research data.4 60.0 Resident are not satisfied about the traffic jam arises due to existent of the hotel but some of the resident are happy cause it is economically helping the society and neighbor.

3 100.7 31 100.0 System 21 67.0 Total 10 32.Missing Total Satisfied 4 12.9 40.0 44 | P a g e .0 100.

0 Total 5 16.7 60.0 45 | P a g e . Table: Does your business partner encourage you to enforce ethical behavior in your organization? Frequency Percent Valid Percent Cumulative Percent Valid Missing Total yes 2 6.1 100.0 100. The hotel is somewhat providing the ethical behavior in the organization but not totally providing the ethical action as 3 out of 5 respondent don’t agree that the hotel is enforcing ethical behavior in the organization.Supplier’s response In next content we surveyed 5 respondents to find out the relationship of its collaborator and the hotel.0 System 26 83.5 40.0 40.9 31 100.0 no 3 9.

0 System 26 83.0 46 | P a g e .5 40.7 60.9 31 100.0 Total 5 16.Then we ask to rate the engagement of activity regarding ethical behavior in the hotel.0 Good 3 9.0 100.0 40.1 100. 3 out or 5 respondents are happy with the engagement but 2 of the respondent are not totally or partially happy with the engagement. How will you rate their engagement activity to enforce ethical behavior in your organization? Frequency Percent Valid Percent Cumulative Percent Valid Missing Total Poor 2 6.

How will you rate the hotel’s approach to aid you in any ethical problem you may be facing? Frequency Percent Valid Percent Cumulative Percent Valid Missing Total Poor 2 6.0 System 26 83.0 Good 3 9.Then we ask our supplies of the hotel respondent to respond on ethical action to be taken by hotel is favorable or unfavorable.0 Total 5 16.9 31 100.0 100. Despite of the previous result more than half of respondent think that hotel are more aggressive in approaching to aid in ethical behavior.0 47 | P a g e .1 100.5 40. The result is indicating that banks are more customers oriented.0 40.7 60.

the result may be biased. or that they never faced harassment. 48 | P a g e . gambling. as they tried to portray a better image of their organization. • Employees were most likely dishonest with their answers that no discrimination existed. This is probably because they were concerned about their jobs.Summary of findings • Most customers are satisfied with the level of service. However. increased solicitation. • The people of the society were vocal about their sufferings and rightly pointed out the fact that the hotel authority at times did not do enough to tackle the problems they caused. These include traffic jam. due to the fact that very few samples were chosen and customers of only 2 out of 5 hotels were surveyed. • There were not much enforcement of ethical behavior on its suppliers and the suppliers were dishonest with their answers as well. drug abuse in parties etc. That is why we have seen positive results in their response in regard to ethical behavior of the hotel authority.

FORMULATION OF CODE OF BUSINESS CONDUCT AND ETHICS FOR HOTELS 49 | P a g e .

50 | P a g e .

trusting business relationships are built by being honest. are subject to the Code of Business Conduct and Ethics and Conflict of Interest Policy for Members of the Board of Directors. This Code outlines the broad principles of legal and ethical business conduct embraced by Hotel. We also expect that those with whom we do business will adhere to our Code of Business Conduct and Ethics standards. directors and employees should refer to the Company’s Insider Trading Policy Statement and Foreign Anticorruption Policy and Manual. We have a responsibility to pay constant attention to all legal boundaries and to comply with all applicable laws and regulations of the jurisdictions where we conduct business at all times. It is not an exhaustive list of legal or ethical questions an officer. We promise to uphold the highest professional standards in all business operations. this Code must be applied using common sense and good judgment. Officers. directors of Hotel Hotels & Resorts. L. ethical thing even when the law is not specific. and its consolidated subsidiaries (“Hotel” or the “Company”). For everyone at Hotel. An understanding of our legal and ethical parameters enhances that judgment. 51 | P a g e . directors and employees of Hotel Hotels & Resorts. sexual harassment. loss prevention. this means following the spirit of the law and doing the right. We believe long-term. The fundamental principle underlying the way we do business is good judgment. In addition to this Code. director or employee might face in the course of business. INTRODUCTION The collection of policies and guidelines established in this Code of Business Conduct and Ethics applies to all officers. open and fair.. and to the stockholders who have invested in us.P.1. Officers and employees should also refer to the Charitable Contribution Policy and other Company policies and procedures regarding equal employment opportunity. We have the same obligation to the communities where we do business. Inc. and therefore. Inc. to the clients and business partners with whom we do business. Hotel Hotels & Resorts.

which are posted by Human Resources on the Company’s intranet and which supplement this Code. directors and employees are key to our success. No one has the authority to make another officer or employee violate this Code. director and employee is responsible for his or her own conduct. All officers and employees must conduct themselves according to these policies and avoid even the appearance of improper behavior. If you are in a situation you believe may violate or lead to a violation of this Code. civil liability and criminal prosecution.and similar topics. It is essential that we all keep an eye out for possible violations of our business ethics . Outstanding officers. including officers and managers. Hotel requires all employees. Those who violate the policies in this Code will be subject to disciplinary action. Officers and managers. Everyone is part of the Hotel team. every officer. If you have any questions regarding business conduct or possible violations. 52 | P a g e . and each of us deserves to be treated with dignity and respect. set an example for other employees. follow the policies described in Sections 15 and 16 of this Code. In addition. when appropriate. whether they occur because of oversight or intention. up to and including discharge from Hotel and. we aim for consistency and balance when encountering ethical issues. as it applies personally to the officer or manager and to those under his or her supervision. Although we realize no two situations are alike. Hotel will not tolerate retaliation for reports made in good faith.whether these violations occur in dealings with the government or the private sector. and any attempt to direct or otherwise influence someone else to commit a violation is unacceptable. to know and understand this Code. please contact the Law Department. and whether the persons involved are top management or rank-and-file employees. in particular.

ETHICAL BUSINESS CONDUCT It is essential that we watch for possible violations of Hotel’s business ethics — whether these violations occur in dealings with the government or the private sector or whether they occur because of oversight or intention. or whose association with the Company would be embarrassing if exposed. • Payroll-related expenditures. who do not have signed contracts or letters of engagement. awards and non-cash gifts given to or by employees without proper approvals or adequate documentation. or o Loans • Questionable payments to agents. internal controls. 53 | P a g e . Any questions or concerns regarding accounting.hotelname. consultants or professionals whose backgrounds have not been adequately investigated. Officers and employees who have knowledge of possible violations should notify Human Resources.2. o Expense reports. bonuses.com. To assist officers and employees in the day-to-day protection of our business ethics. • Payments violating the BANGLADESH Foreign Corrupt Practices Act or other applicable anticorruption laws or conventions. we have compiled a list of some areas where breaches commonly may occur: • Improper or excessive payments of any of the following: o Consulting fees or payments to directors or officers. the Law Department or call or email the ethics hotline at www. or auditing matters will be forwarded to the Audit Committee.

consultants. or that seem to deviate from normal business transactions. 54 | P a g e . consulting or business relationship between a Hotel employee and another company.• Payments made in cash or checks drawn to cash or bearer or bank accounts not in Hotel’s name. and • Frequent trading (buying and selling over short intervals) in Hotel stock or the stock of a company with which we do business. unexplained or individually approved contracts. contractors. • Billings made higher or lower than normal prices for fees. • Payments made for any purpose other than that described in supporting documentation. unusual. • Payments made to employees of vendors. • Use of unethical or questionable means to obtain information. rather than in the account of a company with which we are doing business. or expenditures made without review of supporting documentation. • Unusual transactions occurring with nonfunctional. • Any large. including information about competitors. • An employment. operators or agencies through intermediary persons or organizations. that creates a conflict of interest. • Transfers to or deposits in the bank account of an individual. at a third party’s request. These are some examples of possible violations. inactive or shell subsidiaries or undisclosed or unrecorded assets or liabilities. Officers and employees should feel free to discuss any concerns about this policy or any issues that may arise with the Law Department.

3. RULES AND REGULATIONS. 55 | P a g e . foreign corrupt practices. environmental protection. As a global company. Although not all officers or employees are expected to know the details of these laws. We condemn all forms of human trafficking and exploitation of children and support all laws issued to prevent and punish such crimes. All officers and employees must respect and obey the laws of the cities. antitrust. health and workplace safety. states and countries in which we operate. employment discrimination. we support and respect the protection of human rights within our sphere of influence and we endeavor to conduct our business operations accordingly. is one of the foundations on which our ethical policies are built. laws relating to alcoholic beverages. securities and taxes. civil rights. it is important to know enough to determine when to seek advice from supervisors. No officer or employee should at any time take any action on behalf of the Company that he or she knows or reasonably should know would violate any law or regulation. COMPLIANCE WITH LAWS. copyright protection. both in letter and in spirit. unfair competition. We will comply with all applicable laws and regulations regarding the prevention of child exploitation. HUMAN RIGHTS Obeying the law. including without limitation. managers or other appropriate personnel. political contributions.

A conflict can arise when an officer or an employee takes actions or has interests that may make it difficult to perform his or her Company work objectively and effectively. offices and employees must act in the best interests of the Company and avoid situations that present a potential or actual conflict between their interests and the interests of the Company.4. Exceptions may only be made after review and approval of specific or general categories of conflict by the Board of Directors. CONFLICTS OF INTEREST We respect the rights of officers and employees to manage their personal affairs and investments and do not wish to intrude upon their personal lives. you should consult the Law Department. Conflicts of interest also arise when an officer or an employee or a member of his or her immediate family receives improper personal benefits as a result of the officer’s or the employee’s position in or with the Company. a duly authorized committee of the Board of Directors or an officer of the Company. so if you have a question. A “conflict of interest” exists when an officer’s or an employee’s private interest interferes (or even appears to interfere) in any way with Hotel’s interests. Conflicts of interest are generally prohibited as a matter of policy. Any officer or employee who becomes aware of a conflict or potential conflict should bring it to the attention of the Law Department or refer to Sections 15 and 16 of this Code. The following policies address some situations in which conflicts of interest may arise: 56 | P a g e . At the same time. Conflicts of interest may not always be clear cut.

officers and employees may wish to take on additional part-time work with organizations that are not our competitors. customers or suppliers. except on our behalf. or • Engage in the following activities with a competing business. The determination of whether a “material financial relationship” exists or whether an interest is adverse to (or in conflict with) our interests will be made on a case-by-case basis by the General Counsel. an entity that has a material financial relationship with the Company or an entity whose interests are adverse to or conflict with. officer or key personnel. o own more than 10% of the stock or other equity interest. the second job must be strictly separated from your job at Hotel and is subject to the following restrictions: • Outside work must not be done on Company time and must not involve the use of 57 | P a g e . without prior approval: • Engage in any competing business with Hotel. no employee may. operators. legal. or o provide consulting. vendors. the Company’s interests: o serve as a director. For that reason.Relationships with a Competing Business and Certain Other Entities: Engaging in a competing business while employed by Hotel is a conflict of interest. In addition. consultants. While such work in itself does not constitute a conflict of interest. Outside or Additional Part-Time Work: While the best policy is to avoid any direct or indirect business connection with our contractors. in a material respect. managers or competitors. certain relationships with a competing business or an entity that has a material financial or adverse relationship with the Company are also conflicts of interest. advisory or other services.

charitable organization. local customs in some countries may call for the exchange of gifts having more than nominal value as part of the business relationship. personal entertainment or extravagant meals. and is consistent with applicable law. equipment. In all cases. This is not intended to preclude the Company from receiving or evaluating appropriate complimentary products or services. This includes gifts of products. with full knowledge by the company or organization. Meals and Entertainment: You and members of your family may not offer. Gifts.Company equipment or supplies. Gifts may only be given in accordance with applicable laws. other than as noted below. consultants. • You should not attempt to sell products or services from the outside work to Hotel or its employees. solicit. contractors. and • Performance of the outside work must not interfere with or prevent you from devoting the time and effort needed to fulfill your duties and obligations as an employee of the Company. give or accept gifts. provided that the gift is openly given. 58 | P a g e . including the BANGLADESH Foreign Corrupt Practices Act. managers or business partners. discounts. including current or prospective vendors. gifts may be accepted only on behalf of Hotel (not an individual) with the approval of the Law Department. Favors. to or from any person associated with the Company’s business. In rare circumstances. favored personal treatment. In these situations. Nor is it intended to preclude Hotel from making a gift to a company or organization. the exchange of gifts must be conducted so there is no appearance of impropriety. Any such gifts received should be turned over to Human Resources for appropriate disposition or donated to a nonprofit. services. operators.

00 or less). must be fully documented in compliance with the Company’s Business Expense Reimbursement Policy. the Employee Retirement Income Security Act or any other federal or state law or regulation. • they are of limited value ($150. Partner or Immediate Family: The potential for conflict of interest clearly exists if your immediate family 59 | P a g e . are allowed when the following conditions are met: • they are consistent with our business practices.Gifts. Direct Reporting to Spouse. and • public disclosure would not embarrass Hotel. Any gift not meeting these conditions may be accepted only with the prior approval of Human Resources or the Law Department. Only business-related expenses will be reimbursed. Under no circumstances may an officer or an employee accept a gift of cash or cash equivalents in any amount. charges for personal entertainment or extravagant meals are not business expenses. • they do not violate any applicable law. When in doubt regarding the appropriateness of a business-related expense. novelties. including advertising or promotional materials. Travel and Expense Reports: Requests for reimbursement of business-related expenses. favors and nonbusiness related meals and entertainment. including travel and meal costs. directors and employees should consult the Law Department. including state and federal procurement laws and regulations. officers.

such participation is prohibited.e. spouse. but involvement and participation in political activities must be on an individual basis. Further. sibling. we often participate in charitable activities. you may never use your position in the Company to pressure employees into charitable giving. please consult the Executive Vice President of Human Resources. welcome and encouraged to join in these activities.member (i. Your participation in political activities in a country where you are not a citizen may jeopardize your continued right to live and work in such country. you should not use Company resources to approach other employees or our vendors. We have a strong sense of responsibility to the communities in which we do business and. 60 | P a g e . All charitable contributions must comply with the Company’s Charitable Contribution Policy. Employees should not directly supervise. Political. These activities may not be conducted on Company time or involve the use of Company resources. computers or supplies. such as telephones. should you speak on public issues. Accordingly. as a Company. it must be made clear that comments or statements made are your own and not those of the Company. In addition. please discuss it with Human Resources. child. operators. report to. Civic and Charitable Activities: We respect and support your right to participate in political activity.. If you have a charitable cause you believe we should support. Any questions concerning participation in political events should be directed to the General Counsel. You are However. on your own time. managers or business partners to solicit a charitable contribution. and at your own expense. work assignments or evaluations of an immediate family member or someone with whom they have a romantic relationship. or parent) or someone with whom you have a romantic relationship also works at Hotel and is in a direct reporting relationship to you. If you have any questions. or be in a position to influence the hiring.

directors and employees may not “tip” a family member. Likewise. 61 | P a g e . Any of these actions may amount to “insider trading” and are strictly prohibited. information or his or her position with the Company for personal gain. CORPORATE OPPORTUNITIES As an officer or employee of the Company. which contains more detailed policies and rules relating to transactions in Hotel’s securities. you should first present the business opportunity to the Company before pursuing the opportunity in your individual capacity. officers. If you discover or are presented with a business opportunity related to the Company’s business activities through the use of corporate property. INSIDER TRADING The federal securities laws strictly forbid officers. Officers. directors and employees should refer to the Insider Trading Policy Statement. directors and employees from buying or selling Company securities while in possession of material nonpublic information about Hotel. you have an obligation to advance the Company’s interests when the opportunity to do so arises. 6. nor may any officer or employee compete with the Company. please consult the Law Department. No officer or employee may use corporate property. If you have any questions. information or because of your position with the Company.5. friend or other person by providing that person with material non-public information about Hotel.

operators. No officer or employee should take unfair advantage of anyone through manipulation. Our officers and employees should endeavor to respect the rights of and deal fairly with our contractors. 62 | P a g e . misrepresentation of material facts or any other intentional unfair-dealing practice. abuse of privileged information. possessing trade secret information that was obtained without the owner’s consent.7. COMPETITION AND FAIR DEALING We seek to outperform our competitors fairly and honestly. Stealing proprietary information. never through unethical or illegal business practices. business partners and competitors. or inducing such disclosures by past or present employees of other companies is prohibited. managers. concealment. We seek competitive advantages through superior performance.

63 | P a g e . PROTECTION AND PROPER USE OF COMPANY ASSETS All officers and employees should protect Company assets and ensure their efficient use. Officers and employees who have access to proprietary and confidential information are obligated to safeguard it from unauthorized access in accordance with Hotel’s policy on confidential information (see Section 9 of this Code). Unauthorized use or distribution of this information would violate our policy.8. databases. trademarks and copyrights. records. It could also be illegal and result in civil or even criminal penalties. as well as business. Theft. Company equipment should not be used for non-company business. carelessness and waste have a direct impact on our profitability. All Company assets should be used for legitimate Company business only. salary information and any unpublished financial data and reports. designs. The obligation to protect Company assets extends to Hotel’s proprietary information. Proprietary information includes intellectual property such as trade secrets. Any suspected incident of fraud or theft should be immediately reported for investigation. engineering and manufacturing ideas. marketing and service plans. patents. though reasonable incidental personal use is permitted.

or when using public or cellular phones. trade secrets. offers and proposals for acquisitions. managers. trademarks. dispositions and other transactions. officers and employees must return all copies of confidential information in their possession. and any other documents and analyses related thereto. information that might be of use to competitors. entrusted to or obtained by an officer or employee by reason of his or her position as an officer or employee of Hotel. It is important to use discretion when discussing company business in public places such as elevators. friend. Should any officer or employee have a question as to whether certain information is considered confidential information. Upon leaving Hotel. the internet and fax machines. contracts and agreements. financial information. including. its operators. We will take appropriate steps to protect our confidential information. forecasts and analyses. material company information. information about relationships with our customers. without limitation. Confidential information means all non-public information. CONFIDENTIALITY Officers and employees must maintain the confidentiality of information entrusted to them by the Company. or harmful to the Company or its partners if disclosed. strategic and business plans.9. marketing and sales programs. contractors and business partners except when disclosure is either expressly authorized by Hotel or required by law. analyses and information concerning our assets. The obligation to keep Company information confidential continues following the termination of one’s employment or other relationship with Hotel. reveal or discuss this information with persons outside of Hotel or use this information for their own direct or indirect benefit or for the direct or indirect benefit of any family member. Officers and employees are required to keep confidential all confidential information and may not disclose. relative or other recipient of the information. development efforts. restaurants and airplanes. 64 | P a g e . that person should consult with the General Counsel.

misleading or incomplete information impairs the Company’s ability to make good decisions. accounts and financial statements must be maintained in reasonable detail. please consult the General Counsel. All officers and employees are responsible for reporting any concerns regarding questionable accounting or auditing matters. 65 | P a g e . Unrecorded or “off the books” funds or assets may not be maintained under any circumstances. we need to make sure every business record is accurate. and may in some cases be illegal. The accurate and timely reporting of our financial results and financial condition requires that all financial information be recorded promptly and accurately. guesswork or inappropriate characterizations of people and companies that can be misunderstood. and that our systems for recording and reporting that information be properly functioning and subject to regular and thorough evaluations. undermines trust in the long term. must appropriately reflect the Company’s transactions and must conform both to applicable legal and accounting requirements and to our system of internal controls. and officers and employees should avoid exaggeration. False. Records should always be retained or destroyed according to the Company’s Records Management and Retention Policy.10. This policy also applies to all operating reports or records prepared for internal or external purposes. While not all of us may be familiar with accounting procedures. Business records and communications often become public. quality control reports or sales projections. All of our books. complete and reliable. such as environmental data. internal memos and formal reports. In accordance with that policy. product test results. in the event of litigation or governmental investigation. derogatory remarks. This applies equally to e-mail. SPECIAL ETHICS OBLIGATIONS OF EMPLOYEES WITH FINANCIAL REPORTING OBLIGATIONS We require honest and accurate recording and reporting of information in order to make responsible business decisions. records.

Treasurer. • Respect the confidentiality of Company information. information that is full. competence and diligence. except when authorized or otherwise required to make any disclosure. accurate. objective. • Provide officers.The Treasury and Accounting Departments bear a special responsibility for promoting integrity throughout the organization. Corporate Controller and all other members of the Treasury and Accounting Departments are bound by the following Financial Officer Code of Ethics. responsibly. • Comply with rules and regulations of all governmental entities. and members of the Treasury and Accounting Departments have a special role both to adhere to these principles themselves and also to ensure that a culture exists throughout the Company that ensures the fair and timely reporting of our financial results and condition. Because of this special role. • Act objectively. Chief Financial Officer. Chief Financial Officer. each agrees he or she will: • Act with honesty and integrity. avoiding actual or apparent conflicts of interest involving personal and professional relationships. • Share his or her knowledge and skills with others to improve Hotel’s communications to its constituents. and 66 | P a g e . and without any misrepresentation of material facts. timely and understandable. with due care. complete. fair. and by accepting the Code of Business Conduct and Ethics. • Act at all times in good faith. • Promote ethical behavior among employees under his or her supervision at Hotel. the Chief Executive Officer. and avoid the use of any Company information for personal advantage. The Chief Executive Officer. as well as other private and public regulatory agencies to which Hotel is subject. employees or agents of Hotel. with responsibilities to stakeholders both inside and outside of Hotel. without allowing his or her independent judgment to be subordinated. and include in reports and documents filed with the Securities and Exchange Commission.

civil liability and criminal prosecution.com. where appropriate. If you believe that a violation of the Financial Officer Code of Ethics has occurred. please contact the General Counsel. It is against our policy to retaliate against any officer or employee for good faith reporting of violations of this Financial Officer Code of Ethics or for participating in any investigation relating to a reported violation. and. You may also report a violation by logging on to www. 67 | P a g e .• Achieve responsible use of and control over all assets and resources of Hotel entrusted to him or her.ethicspoint. will be viewed as a severe disciplinary matter that may result in personnel action. You may also contact the Audit Committee of the Board of Directors through the hotline at 1-866-384-4277. including termination of employment. Violations of this Financial Officer Code of Ethics. including failures to report potential violations by others.

gender. disability. offensive behavior. or who provide information as part of that process. PUBLIC DISCLOSURES Hotel Hotels & Resorts. sexual orientation. have a responsibility to assure that such disclosures and information are complete. or other disrespectful conduct by one officer. HARASSMENT AND OTHER UNACCEPTABLE CONDUCT Hotel is committed to maintaining a workplace free from harassment. vendor. No one may harass an employee. accurate and in compliance with Hotel’s disclosure controls and procedures..11. ancestry. color. intimidation and Hotelility. supplier. accurate and understandable. marital status. 68 | P a g e . which contains more detailed policies relating to harassment and examples of unlawful harassment. 12. All officers and employees responsible for the preparation of Hotel’s public disclosures. although not a listed company in the Dhaka Stock Exchange. race. fair. Hotel will not tolerate undue influence. compliant and otherwise full. national origin. As a result. intimidation. Hotel has implemented disclosure controls and procedures to assure that its public disclosures are timely. does affect the public significantly. sexual harassment. and we are committed to full compliance with all requirements applicable to our public disclosures. religion. Hotel is obligated to make various disclosures to the public. You should refer to the Harassment Policy. customer. director or employee toward another. visitor or any other person on the Company’s premises or while doing business regardless of location. Harassment on the basis of age. veteran status or any other characteristic protected by law is prohibited.

subscriptions or other fees paid for affiliation or membership in any political party or party organization. No officer or employee may make or commit to make political contributions on behalf of Hotel without approval from the General Counsel. directly or indirectly. or facilities for the use or benefit of political parties or candidates (other than on commercial terms). party or candidate using. services. Hotel may also make limited contributions to political parties or candidates in jurisdictions when it is legal and customary to do so. shall not make political contributions to any organization. The Company may from time to time express its views on local. Officers and employees. This includes. In such cases. Company funds and resources may be used. gifts of money or property to political parties or candidates. but is not limited to. POLITICAL CONTRIBUTIONS We recognize an officer’s and an employee’s right to provide personal financial support to political organizations or candidates. provision of any property. or the purchase of tickets for fundraising events for political parties or candidates.13. but only when permitted by law and by our strict Company policies. however. national and international issues that affect its operations. any Company funds or assets. All questions concerning donations to political parties or candidates should be directed to the General Counsel. money spent in reimbursement of expenses incurred directly or indirectly by political parties or candidates. 69 | P a g e . sponsorship of events for political parties or candidates.

WAIVERS OF THE CODE OF BUSINESS CONDUCT AND ETHICS Any waiver of this Code for executive officers may be made only by independent directors of the Board of Directors or a Board committee comprised solely of independent directors and will be promptly disclosed as required by law or regulation of the New York Stock Exchange. 70 | P a g e . 15. you should consult the Executive Vice President of the Human Resources Department or the General Counsel.14. ADVICE ON ETHICS QUESTIONS Officers and employees who have questions about this Code should first consult their immediate supervisors. Our “open door” policy gives you the freedom to approach any member of management with ethical questions or concerns in good faith without fear of retaliation. If you are not comfortable discussing the matter with your supervisor.

However. Any supervisor or manager who receives a report of a potential violation of this Code or any laws. • By e-mail.com. You are encouraged to talk to your supervisor. you should not use the ethics hotline for personal grievances not involving this Code. you must bring the matter to our attention. manager or other appropriate personnel when in doubt about the best course of action in a particular situation.ethicspoint. REPORTING ILLEGAL OR UNETHICAL BEHAVIOR If you believe that actions have taken place. you may choose to remain anonymous. We would prefer you identify yourself to facilitate our investigation of any report. All officer or employee communications made in good faith will be treated promptly and professionally and without risk of retribution. rules or regulations must report it immediately to the General Counsel or the Executive Vice President of Human Resources. Officers and employees are required to communicate any violations of this Code or any laws. rules or regulations to the Human Resources Department or the General Counsel. Any use of these reporting procedures in bad faith or in a false or frivolous manner will be considered a violation of this Code. You may also report a violation by logging on to www. rules or regulations. may be taking place or may be about to take place that violate or would violate this Code or any laws. We will use reasonable efforts to protect the identity of any person who reports potential misconduct in good faith and any retaliation for 71 | P a g e .16. In addition. by any of the following methods: • In writing either by internal mail or standard mail. or • By telephone. Hotel maintains a confidential hot line which can be accessed by telephone and e-mail. Officers and employees who use the hot line are guaranteed confidential treatment.

17. unless and until it is determined that a violation has occurred. • Ask does the conduct being requested or demanded seem unethical or improper? Focus on the specific situation and alternatives being presented. it is important that we have a way to approach a new question or problem. We will also use reasonable efforts to protect the identity of the person about or against whom an allegation is brought. and in appropriate cases. and is expected to cooperate fully any investigation. it probably is. Since we cannot anticipate every situation that will arise. we must be as fully informed as possible. civil and/or criminal liability. in some situations it is difficult to know right from wrong. • Clarify responsibilities and roles. COMPLIANCE PROCEDURES We must all work to ensure prompt and consistent action against violations of this Code. any officers or employees who engage in retaliation are subject to discipline. if something seems unethical or improper. Indeed. These are the steps to take when faced with a potential violation of this Code: • Have all the facts. up to and including termination. Use judgment and common sense. In order to reach the right solutions. Any person directly or indirectly involved in any investigation of possible misconduct must not discuss or disclose any information to anyone outside of the investigation unless required by law or when seeking his or her own legal advice. there is shared 72 | P a g e .reports of misconduct by others made in good faith will not be tolerated. However. In most situations. It is against our policy to retaliate against any employee for participating in any investigation of possible misconduct.

Which colleagues are aware of the situation? It may help to get others involved and discuss the problem. act later. If your situation requires that your identity be kept secret. you should seek guidance before acting. • Report ethical violations in confidence and without fear of retaliation. • Seek help from Company resources. Remember it is a supervisor’s responsibility to help solve problems. • Discuss the problem with a supervisor. discuss it with Human Resources or the Law Department. If you are unsure of what to do in any situation. and will appreciate being brought into the decision-making process. In situations where it may not be appropriate to discuss an issue with a supervisor. 73 | P a g e . We do not permit retaliation of any kind against employees for good faith reports of ethical violations. your supervisor will be more knowledgeable about the question. In many cases. • Always ask first. your anonymity will be protected.responsibility.

18. ADMINISTRATION
Board of Directors.

The Board of Directors, through the Nominating and Corporate

Governance Committee, will help ensure this Code is properly administered. The Nominating
and Corporate Governance Committee will be responsible for the annual review of the
compliance procedures in place to implement this Code and will recommend clarifications or
necessary changes to this Code to the Board of Directors for approval. Any changes to the Code
will be immediately disclosed and disseminated to employees via electronic means.
Officers and Managers. All officers and managers are responsible for reviewing this
Code with their employees and ensuring their employees have signed the attached certification.
Officers and managers are also responsible for the diligent review of practices and procedures in
place to help ensure compliance with this Code.

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References:
Freeman, R. Edward (1984). Strategic Management: A stakeholder approach. Boston: Pitman.
Miles, Samantha (2012). "Stakeholders: essentially contested or just confused?". Journal of
Business Ethics 108 (3): 285–298.
Miles, Samantha (2011). "Stakeholder Definitions: Profusion and Confusion". EIASM 1st
interdisciplinary conference on stakeholder, resources and value creation, IESE Business
School, University of Navarra, Barcelona.
http://www.radissonblu.com/hotel-dhaka\
http://www.washingtonbd.com/
http://www.panpacific.com/en/Dhaka/Overview.html
http://www.lakeshorehotel.com.bd/
http://www.paradisegardenhotel.net/

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Appendix
This questionnaire is being used for educational purpose only.
Gender:
Male

Female

You are:
A customer of this hotel
An employee of this hotel
A resident of this neighborhood where the hotel is located
A supplier to this hotel

This segment is for the customers of this hotel only.
1. Do you stay in this hotel frequently?
Yes

No

2. Are you satisfied about the overall service quality of this hotel?
Not satisfied

dissatisfied

Satisfied

Very Satisfied

3. Have you experienced any wrongdoing by the hotel authority or the staff?
76 | P a g e

Yes No 4. the response of hotel authority to your complaints) Very Poor Poor Good Very Good This segment is for the employees of this hotel only. How will you rate your organization’s approach to tackle these problems? 77 | P a g e . How satisfied are you with the way the organization treats you? Not satisfied dissatisfied Satisfied Very Satisfied 3. Have you experienced any discrimination in hiring? Yes No 4. Do you agree that your organization encourage ethical behavior? Strongly Disagree Disagree Agree Strongly Agree 2. 1. Have you ever faced harassment while at job? Yes No 5. How will you rate the service recovery of this hotel? (for instance.

Do you agree the hotel in your vicinity have taken enough initiative to help the community to tackle its various problems? Strongly Disagree Disagree Agree Strongly Agree 3. drug etc) Strongly Disagree Disagree Agree Strongly Agree 2.Very Poor Poor Good Very Good This segment is for the residents nearby the hotel only. 1. gambling. 1. Does your business partner encourage you to enforce ethical behavior in your organization? Yes No 78 | P a g e . Do you agree the presence of this hotel is adversely impacting your neighborhood? (for instance. Does the presence of this hotel cause unwanted traffic zam in your neighborhood? Yes No 4. increased solicitation. Are you satisfied with the steps they have taken to tackle the problem? Not satisfied dissatisfied Satisfied Very Satisfied This segment is for the Suppliers of this hotel only.

How will you rate the hotel’s approach to aid you in any ethical problem you may be facing? Very Poor Poor Good Very Good 79 | P a g e .2. How will you rate their engagement activity to enforce ethical behavior in your organization? Very Poor Poor Good Very Good 3.