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AMAN MAKKAR

170 Fort York, Toronto ON, M5V0E6

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1.647.889.9137

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amanmakk@gmail.com

EXPERIENCE
ROYAL BANK OF CANADA (RBC)
Toronto, Canada
Manager, Multichannel Strategy, Personal and Commercial Banking
Feb 2014 – Present
 Designing future state that integrates Digital, Contact Center, and Branch channel strategies to transform Canadian
Banking distribution in light of Omni-channel trends
 Developing impetus and strategic approach for ‘branch of the future’ to converge ‘online and offline’ and trim 60%-75%
of FTE and physical size per branch
 Managed 2 Research Analysts and collaborated with external consultants to evaluate global Omni-channel best practices;
amassed critical insights to support Distribution strategy development
 Led team of 4 Network Analysts to build an innovative tool that prioritizes branch efficiencies; identified 12% reduction
in branches across 3 test markets and obtained Executive buy-in to roll out tool nationally
BOTTOMLINE GROUP (BLG)
Toronto, Canada
Analyst (2011); Senior Analyst (2012); Associate (2013)
Sept 2011 – Feb 2014
BLG is a boutique consultancy that partners with business leaders to solve complex challenges and drive bottom line results
 Internal Business Development: Aligned client needs and firm capabilities to design client proposals, and managed firm
Partners to drive account planning process; recognized through promotion to Associate
 Top 2 Canadian Airline: Managed project and designed market segmentation strategy, KPIs and governance structure;
informed next generation of commercial business model
 Global Credit Card Leader: Managed project and 2 Analysts and defined account and sales management strategy; earned
right to develop 2013 roadmap with Canadian leadership team
 Big 5 Canadian Bank: Designed future state processes and gathered business requirements for a multi-million dollar
credit risk transformation; identified efficiencies of 23% and extended engagement by 5 months
 Big 5 Canadian Bank: Evaluated Counterparty Credit Risk through interviews and workshops with 36 senior employees;
outlined opportunities to reduce operational risk and signed Phase 2 of project
 Top 3 Global Credit Reporting Agency: Modeled financial data to define pricing strategy and evaluated pricing process;
identified return on revenue increase of 31% for value-add solutions
UNIVERSTIY OF GUELPH
Guelph, Canada
Communications Intern, Office of the Chief Information Officer
Sept 2009 – Aug 2010
 Published press releases, news articles, and interviews; informed students about current events and University highlights
 Synthesized focus groups and surveys for 3 departments; developed action plan to enhance IT and Educational services
 Transformed IT product specifications into sales brochures and presentations, successfully conveying value proposition
EDUCATION
RICHARD IVEY SCHOOL OF BUSINESS
London, Canada
Master of Science (MSc.) in Management, International Business
2011
 Academics: 3.9 GPA; A in Statistics, Analytics, Global Strategy, and Cross Cultural Communication
 Teamwork: Ivey Consulting Project – London Health Science Center (Process and Delivery Transformation)
 Leadership: Co-Founder and Vice President Communications at Ivey MSc Council
HOGESCHOOL-UNIVERSITEIT BRUSSEL
Brussels, Belgium
Bachelor of Business Administration, International Management
2009
 Academics: Graduated with Distinction (top 15%); ranked 1st in Marketing
 Teamwork: Leader for Business Project Group (ranked 2nd in class) and Management Game
 Leadership: VP Int’l Exchange at AIESEC; Class Representative; Volunteer at Prevention SIDA (HIV/AIDS Foundation)
ADDITIONAL



Director - Supporter Program, Board Member, and Event Champion - Ivey Alumni Association Toronto
Strategy Committee Member - The School for Social Entrepreneurship Ontario
Interests: travelling (visited over 26 countries), social entrepreneurship, and consumer technology
Languages: English (native), French (proficient), and Hindi (verbal)