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ATTACHMENT A -

OCA Workforce Competency Matrix

The critical skills clusters and definitions are as follows:


1. Core - Basic competencies in which all employees must have at least
minimum proficiency. Examples include the ability to: interpret information, write effectively and exercise a professional code of
ethics.
1. Administrative/managerial Includes competencies needed to manage and/or oversee general administrative functions of the
agency or a program. Examples include the ability to: provide leadership, establish goals and measures, develop internal policies
and procedures.
2. Program Planning and Evaluation Competencies needed to conduct research, monitor operations, ensure compliance, and
measure progress towards meeting planned objectives. Examples include the ability to: design programs, develop survey
instruments, and perform data analysis.
3. Fiscal Management Competencies needed to manage or oversee financial requirements of the agency or a program. Examples
include skills in: developing budgets, monitoring expenditures, and developing contracts.
4. Marketing/Public Relations - Skills needed to inform stakeholders about OCA programs and services, and maintain effective
relationships. Examples include ability to: identify stakeholders, make public speeches or presentations skills, and disseminate
information.

Definitions of Competency Levels:


Basic (B): Minimal knowledge or proficiency; able to complete the routine task requirements.
Intermediate (I): Working knowledge or proficiency; able to complete most task requirements.
Advanced (A): Professional level mastery or proficiency; able to complete complex task requirements.

OCA Workforce Competency Matrix


Skill Levels:

B=Basic

I= Intermediate

A= Advanced

Occupational Categories

Director/
Managers

Legal

Research &
Program
Planning

A
A
A
A
A

A
A
A
A
A

A
A
A
A
I

A
B
A
I
B

A
I
A
A
I

A
B
A
B
I

A
A
A
A
I

A
A

A
A

I
I

B
I

B
B

B
I

A
A

A
A
A

A
A
I

A
I
A

I
B
I

A
I
B

B
B
A

A
A
A

A
A
I

A
I
I

A
A
I

A
B
I

A
I
A

A
B
A

A
I
A

A
A

I
I

A
I

B
I

I
I

B
I

B
I

Required Skills/Competencies

Core:
1. Interpret written information
2. Write effectively
3. Apply effective listening skills
4. Analyze information
5. Speak effectively with target
audience
6. Solve problems
7. Understand internal policies
and procedures
8. Understand legal and ethical
issues
9. Exercise professional code of
ethics
10. Identify problems
11. Make decisions
12. Design and prepare program
reports
13. Maintain confidentiality
14. Work in groups or teams
15. Use computer based
information systems
16. Know word processing,
database & spreadsheet computer
software
17. Time Management
18. Customer focus/orientation

Acct. &
Finance

Information
Technology

Admin.Sup
port

Human
Resources

OCA Workforce Competency Matrix


Skill Levels:

B=Basic

I= Intermediate

19. Think creatively


20. Apply innovative solutions

Administrative/Managerial:
1. Provide leadership
2. Interview and hire employees
3. Conduct Staff evaluations
4. Mediate differences among
personnel
5. Understand and cultivate
strategic partnerships
6. Facilitate Meetings
7. Respond to emergency
situations
8. Identify programmatic and
administrative issues
9. Set goals to meet identified
performance standards
10. Develop internal policies and
operating procedures
11. Work effectively within
political environment
12. Identify internal/external
politics that impact organization
13. Manage change/change agent
14. Strategic Planning
15. Handle complaints or
concerns
16. Manage risks

A= Advanced

I
I

I
B

A
A

I
B

I
I

I
B

I
B

Directors/
Managers
A
A
A
I

Legal

Research &
Program
Planning

Acct. &
Finance

Information
Technology

Admin.
Support

Human
Resources

I
B
B
B

I
B
B
B

B
B
B
B

I
B
B
B

B
B
B
B

I
A
I
A

I
A

I
B

I
B

B
B

I
A

B
B

I
I

A
A
A

I
B
A

B
I
I

B
B
I

I
I
I

B
B
B

B
I
I

OCA Workforce Competency Matrix


Skill Levels:

B=Basic

I= Intermediate

Program Planning and


Evaluation:
1. Design programs and special
projects
2. Research information
3. Determine program
stakeholders
4. Determine benefits to
stakeholders
5. Develop and implement
programs
6. Determine delivery strategies
(staff, expenditures, etc)
7. Identify barriers affecting
program success
8. Design data collection and
tracking systems
9. Understand state/federal/grant
guidelines for services
10. Design program monitoring
and evaluation systems
11. Monitor compliance with
regs, laws, policies
12. Review and evaluate program
plans and strategies
13. Develop and implement
corrective action plans
14. Identify appropriate
technology
15. Work with boards, councils,
commissions, etc.

A= Advanced

Directors/
Managers
I

Legal

Research &
Program
Planning

I
A

A
A

A
A

A
B

I
A

B
A

I
A

Acct. &
Finance

Information
Technology

Admin.
Support

Human
Resources

OCA Workforce Competency Matrix


Skill Levels:

B=Basic

I= Intermediate

16. Write policy papers


(Program Planning and
Evaluation Continued)

17. Conduct benchmarking for


program activities
18. Devise action plans
19. Share information internally
and externally
20. Develop customer feedback
mechanisms

A= Advanced

Directors/
Managers
I

Legal

Research &
Program
Planning

Acct. &
Finance

Information
Technology

Admin.Sup
port

Human
Resources

I
A

I
A

I
A

I
A

I
A

B
I

I
A

Directors/
Managers
I
I
I
I

Legal

Research &
Program
Planning

Acct. &
Finance

Information
Technology

Admin.Sup
port

Human
Resources

B
B
B
B

B
B
I
I

A
A
A
A

I
B
I
I

B
B
B
B

I
B
B
B

I
I

B
B

I
B

A
A

I
B

B
B

I
B

I
I
I
B

B
A
B
B

B
B
A
I

A
I
I
A

B
B
I
B

B
B
B
B

B
B
I
B

Fiscal Management:

1. Develop departmental budgets


2. Monitor for fiscal compliance
3. Prepare proposals
4. Monitor expenditures against
budget
5. Evaluate cost effectiveness
6. Develop internal control
systems
7. Monitor for fiscal compliance
8. Negotiate contracts
9. Manage contracts
10. Generate interna l/external
fiscal reports

OCA Workforce Competency Matrix


Skill Levels:

B=Basic

I= Intermediate

A= Advanced

Marketing/Public Relations:

1. Identify stakeholders
2. Build partnerships
3. Collaborate with partners
(Marketing/Public Relations
continued)

4. Establish linkages with


partners
5. Develop lectures/presentations
6. Conduct public speaking
presentations
7. Market programs, services or
events
8. Design promotional materials
9. Design and maintenance of
websites
10. Assess needs of stakeholders

Directors/
Managers
A
A
A

Legal
B
B
B

Research &
Program
Planning
I
I
I

Acct. &
Finance

Information
Technology

Admin.Sup
port

Human
Resources

B
B
I

B
I
I

B
B
I

I
B
I

Acct. &
Finance

Information
Technology

Admin.Sup
port

Human
Resources

Directors/
Managers

Legal

Research &
Program
Planning
I

I
I

I
I

I
I

I
B

I
B

B
B

I
I

B
B

B
B

I
B

B
B

B
A

B
B

B
B