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Enterprise Asset Management Implementation

Questionnaire
Target Audience
This questionnaire is intended for all those who are either directly or indirectly involved in all
maintenance related activities..

Department Structure
1. What are the maintenance departments and what are the types of resources (skill set of
people) you own?
2. What is the organizational structure of the Maintenance department?

3. Maintenance cost to be tracked department wise or not?


Work Order Execution cycle Or Maintenance Operations?
4. How the shop-floor users log their maintenance request or work request?
5. Whether work requests need any approval?
6. Describe the flow of work order execution cycle (Work Request-->Work Order Creation-->
Work Order release-->Material Issue-->Operation completion-->Quality Check--> Work Order
Completion).
7. Whether you have any notification process for WO execution cycle?
8. What are the types of maintenance carried out (Preventive/Predictive/Breakdown)?
9. Whether you are maintaining Priority of WO?
10. How you are doing your calibration process?
11. How you are handling sub-contracting and OSP processes?
12. What is the process of handling repairable spares?

Asset and Activity information


13. How many assets or equipments do you have in your asset master?
14. What is the asset codification scheme?
15. Do you have any classification between assets?
16. Do you have any rebuildable type of asset?
17. What are the asset-attributes or equipment information you are maintaining?

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18. Whether you are maintaining criticality of Assets?


19. Whether you are maintaining activity and operation masters?
20. Whether you are currently maintaining any Maintenance Routing, Asset Routing, Asset Bill of
Material, and Maintenance Bill of Material?
21. What is the asset deactivation process?

Maintenance Costing
22. How the cost-roll-up structure or parent-child relationship is defined?
23. Describe your current costing process.
24. What kind of purchase agreements do you have (rate contract / blanket PO etc) for
maintenance?

Store and spare management


25. How many spares do you have in your spare master?
26. Do you have any classification between spares?
27. What are the maintenance stores you currently have?
28. How do you do your stock management for maintenance stores (Min-Max/Reorder/etc)?
29. Whether they are using direct-charge-item or non-stock item in maintenance job?
30. How is communication carried out between stores and maintenance departments?
31. How maintenance department return back excess material to store?

Additional Information Requested


1. What are your major problem areas?
2. What are the quality control measures currently in place and what role does the Maintenance
department have to play in this?
3. Summarize the Key Performance Indicators (KPIs) you use and state how you measure/track
and control each of these (E.g. Mean Time Between Failure (MTBF) and Mean Time To
Repair (MTTR))?
4. Do you have any failure analysis system?
5. MIS/other reports being used (copy of each report if possible)
6. Samples of different documents used by maintenance department
7. Sample agreements with vendors

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