PhoneGnome User Guide

Revision 1.0 (Draft D) October 2007 Copyright 2007 TelEvolution, Inc. All Rights Reserved

Table of Contents
INTRODUCTION.................................................................................................. 1 GENERAL INFORMATION.................................................................................. 1 1
1.1

GETTING STARTED...................................................................................... 3
Setting Up The PhoneGnome Box ..........................................................................................3

1.2 Registering on the My PhoneGnome website .......................................................................3 1.2.1 PhoneGnome phone number ...............................................................................................3 1.2.2 Register a PhoneGnome Box for use in the US/Canada: ..................................................4 1.2.3 Register a PhoneGnome Box for use outside the US/Canada ..........................................4 1.2.4 Create a My PhoneGnome account without the PhoneGnome box..................................4

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CALL FUNCTIONS ........................................................................................ 4

2.1 Making a call ...............................................................................................................................4 2.1.1 For users within the US/Canada ..........................................................................................5 2.1.2 For users outside the US/Canada ........................................................................................5 2.1.3 Web-based Quick Call ..........................................................................................................5 2.1.4 Making A Call Using the Phonebook ...................................................................................5 2.1.5 Speed Dialing.........................................................................................................................5 2.1.6 Advanced PhoneGnome Dialing Capabilities......................................................................6 2.1.7 3-Way Calling .......................................................................................................................6 2.1.8 Attended Call Transfer ..........................................................................................................7 2.1.9 Unattended Call Transfer .....................................................................................................7 2.2 Answering a call .........................................................................................................................7 2.2.1 Caller Id with Name ...............................................................................................................7 2.2.2 Call Waiting ...........................................................................................................................7 2.2.3 Anonymous Call Blocking ....................................................................................................8 2.2.4 Do Not Disturb ......................................................................................................................8 2.2.5 Call Forwarding .....................................................................................................................8

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USING THE MY PHONEGNOME WEB PORTAL.......................................... 8

3.1 Home Page ..................................................................................................................................8 3.1.1 Edit Profile ..............................................................................................................................9 3.1.2 The My PhoneGnome navigation bar ..................................................................................9 3.2 Phonebook ..................................................................................................................................9 3.2.1 Remote Click-to-Dial ...........................................................................................................10 3.3 Find People................................................................................................................................10

3.4 Settings ......................................................................................................................................11 3.4.1 Timezone .............................................................................................................................11 3.4.2 Outbound Call Indications...................................................................................................11 3.4.3 Advanced Settings .............................................................................................................11

3.5

Features .....................................................................................................................................13

3.6 Call Analysis .............................................................................................................................13 3.6.1 Received Calls .....................................................................................................................14 3.6.2 Missed Calls.........................................................................................................................14 3.6.3 Placed Calls .........................................................................................................................15 3.6.4 My Network ..........................................................................................................................15 3.6.5 Recorded Calls ....................................................................................................................15 3.6.6 Summary ..............................................................................................................................15

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DETAILED FEATURE DESCRIPTIONS ...................................................... 16

4.1 Core PhoneGnome Features ..................................................................................................16 4.1.1 Intl Call Blocking .................................................................................................................16 4.1.2 LD Call Blocking .................................................................................................................16 4.1.3 Telemarketing Screening ....................................................................................................16 4.1.4 Basic Voicemail ...................................................................................................................17 4.1.5 Premium Voicemail .............................................................................................................17 4.1.6 Low Cost Internet Calling ....................................................................................................17 4.1.7 Find Me/Follow Me ..............................................................................................................19 4.1.8 MobileGnome.......................................................................................................................20 4.1.9 SoftGnome Remote Access ...............................................................................................21 4.1.10 GnomeLink Plug-In for Skype .........................................................................................22 4.2 Third-party Features ................................................................................................................23 4.2.1 IOTUM Enhanced Call Screening .....................................................................................23 4.2.2 Tellme DialTone 2.0 Technology Trial ..............................................................................24 4.2.3 World Wide Personal Phone Numbers ..............................................................................25

APPENDIX A: INTERNATIONAL PHONEGNOME BOX SETUP ..................... 26 APPENDIX B: PHONEGNOME ** SHORT CODES .......................................... 27 APPENDIX C: ABOUT SIP AND PHONEGNOME............................................ 29 APPENDIX D: PHONEGNOME AND NAT (HOME GATEWAY ROUTERS) .... 30 APPENDIX E: NOTES FOR THOSE FAMILIAR WITH OTHER VOIP SERVICES ........................................................................................................................... 31 FOR ADDITIONAL ASSISTANCE..................................................................... 32
Search and Post a New Question to Forums ................................................................................32 Use the on-line Trouble Report form ..............................................................................................32 Extended Support ..............................................................................................................................32

Introduction
This manual describes features and services of the PhoneGnome service. It applies to all subscribers of the PhoneGnome services, including those with the PhoneGnome hardware (known as the “PhoneGnome box”) and those using only a web browser with their standard phone and/or PC. Certain features and capabilities are only applicable to PhoneGnome users using the PhoneGnome box. The following conventions are used in this document.

The

icon indicates that the specified feature or service requires the PhoneGnome box.

General Information
PhoneGnome is a service that lets users take advantage of Voice-over-IP (VoIP) calling and features using their current telephone or PC/Mac. Unlike other services that require all users to use the same method of communications, PhoneGnome lets each user use the method they prefer: • Use our simple web-activated technology to place calls without the need for any software. You and your friend simply activate an account - it's free - and you can talk to each other free using your regular phone and you don't need to be online to receive free calls, only to initiate calls. Use our Free PC software if you're more comfortable using a PC to make calls (and get an even wider free calling area). Purchase the amazing PhoneGnome Box and get more free features and the ultimate in convenience.

• •

Your friends can use the method of calling they prefer, while you use the method you prefer. There are no handles, nicknames, or new phone numbers to learn. You just call the phone numbers you already know. Service Note PhoneGnome is not a replacement telephone service. The PhoneGnome box must remain connected to an active telephone service in order to access 911 services.

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YOUR USE OF THE PHONEGNOME DEVICE AND RELATED SERVICES IS GOVERNED BY THE PHONEGNOME USER TERMS AND CONDITIONS AND PRIVACY POLICY. THESE POLICIES SHOULD BE REVIEWED BEFORE YOU BEGIN USE OF THE PHONEGNOME DEVICE AND SERVICE. YOU MAY OBTAIN A COPY OF THE PHONEGNOME USER TERMS AND CONDITIONS AND PRIVACY POLICY BY VISITING www.PhoneGnome.com/policies.html OR BY CALLING TELEVOLUTION AT 888-891-6390 AND PROVIDING TELEVOLUTION A FAX NUMBER OR ADDRESS TO WHICH WE CAN SEND THESE POLICIES. BY USING THE PHONEGNOME DEVICE OR SERVICES, YOU EXPRESSLEY AGREE TO THE TERMS AND CONDITIONS OF THE PHONEGNOME USER TERMS AND CONDITIONS AND PRIVACY POLICY. IF AFTER YOU HAVE READ THE PHONEGNOME USER TERMS AND CONDITIONS AND PRIVACY POLICY YOU DO NOT WISH TO USE THE PHONEGNOME DEVICE OR SERVICES, THEN YOU MUST RETURN THE PHONEGNOME DEVICE AND MATERIALS TO TELEVOLUTION, LLC, IN ACCORDANCE WITH THE INSTRUCTIONS CONTAINED IN THE PHONEGNOME USER TERMS AND CONDITIONS WITHIN THIRTY (30) DAYS FROM THE DATE OF YOUR PURCHASE AND YOU WILL RECEIVE A FULL REFUND OF YOUR PURCHASE PRICE (BUT YOU WILL NOT RECEIVE PAYMENT FOR ANY SHIPPING AND HANDLING CHARGES).

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1 Getting Started
1.1 Setting Up The PhoneGnome Box

Follow the instructions in the PhoneGnome Quick Setup Guide to connect the PhoneGnome box for the first time. The Quick Setup Guide is included with the PhoneGnome box or may be downloaded at the following address: http://www.phonegnome.com/quickstart.pdf For setup of a PhoneGnome box outside the US/Canada, connect the PhoneGnome box per the Quick Setup Guide and then follow the instructions at the following website to complete the hardware setup: http://my.phonegnome.com/intlsetup

1.2

Registering on the My PhoneGnome website

The My PhoneGnome owner portal provides a desktop interface for working with your PhoneGnome account. You can manage contacts, choose preferences, and perform other tasks that may be easier to do on a PC than on a phone.

1.2.1

PhoneGnome phone number

Your PhoneGnome phone number is the phone number you wish to use with your PhoneGnome account. This is one of the wonderful things about PhoneGnome: you continue to use the phone numbers you already have; you don't need to learn a new special PhoneGnome number -- just keep using the phone numbers already know! If you have the PhoneGnome box (hardware) it is the phone line you plugged into your PhoneGnome LINE jack. When using the My PhoneGnome website, this number is your login username. Select the country from the pull-down options and enter the phone number without the country code, and without any prefix or punctuation (no spaces, hyphens, etc) For the US/Canada, this is simply your 10-digit telephone number.

1.2.1.1 PhoneGnome accounts for numbers outside the US/Canada
The My PhoneGnome site must be configured with the international form of the number. Either enter the number, less the country code (no leading zeros) or enter the full international number using the +number format as one does when placing a mobile call. Specifically, you must consider how the number is called from outside your country. For example, if your country code is 44 and people call from from the U.S. by dialing 011448444848908 then the number you must provide on the My PhoneGnome setup is that number as dialed from the U.S., with the 01144 stripped off. In this case, the telephone number used on the my.phonegnome.com site would be all digits after 01144, or 8444848908 after selecting the United Kingdom, from the pull-down list. You can also enter the number as simply +448444848908. This number is used to setup your PhoneGnome service and ensures the PhoneGnome system adjusts for normal dialing in your region (so in your country, you will dial as normal, the same way as always). The "international" form of the number described above applies only when using the

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my.phonegnome.com site and when setting up a PhoneGnome for international use, not for when dialing with the PhoneGnome connected phone or via your My PhoneGnome account.

1.2.2

Register a PhoneGnome Box for use in the US/Canada:

To register for the PhoneGnome owner portal, you complete these steps: 1. When you visit the http://my.phonegnome.com web site, enter information about yourself, including the telephone number connected to the LINE port of the PhoneGnome box, your name, and email address. 2. PhoneGnome will send an email to the email address you specify containing a PIN code. 3. Follow the instructions in the above email to register your PhoneGnome phone.

1.2.3

Register a PhoneGnome Box for use outside the US/Canada

By completing the instructions at http://my.phonegnome.com/intlsetup an account is automatically created on the My PhoneGnome site. A valid email address is required.

1.2.4

Create a My PhoneGnome account without the PhoneGnome box

To create a PhoneGnome account, you complete these steps: 1. When you visit the http://my.phonegnome.com web site, enter information about yourself, including the telephone number as described above, your name, and email address. 2. PhoneGnome will send an email to the email address you specify containing a PIN code and verification link. 3. Follow the instructions in the above email to complete the creation of your PhoneGnome account. When you click the verification link contained in the email described above at step 2, PhoneGnome will call you at the telephone number you provided (that of the PhoneGnome account you are creating) to verify that the number is valid. Therefore you must supply a valid email address and working telephone number to create a PhoneGnome account.

2 Call Functions
This chapter explores how to make a call, how to answer a call, and the functions available during a call.

2.1

Making a call

PhoneGnome uses ordinary real telephone numbers, even to place pure Internet calls that never traverse the traditional phone network. To place a call with PhoneGnome, you dial the person's telephone number, even when calling another PhoneGnome member. PhoneGnome knows what numbers belong to PhoneGnome members, and which ones don't. In Short... Regardless of where you live, or what kind of PhoneGnome account you have, to place a call, you dial using the normal calling conventions for your location. You do not need to learn a new dialing mechanism.

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2.1.1

For users within the US/Canada

When entering a telephone number, you dial the number using the dialing method for your specific local region. So in the U.S., one generally dials 1-areacode-number such as 14085551234. To place an international call from the U.S. one dials 011 following by the countrycode, then area code, etc. For PhoneGnome members with the PhoneGnome box, calls can be placed using 7-digit dialing or any other local dialing conventions, and the call will be placed via your local phone service provider (for additional options and settings see Local Dialing Rules below).

2.1.2

For users outside the US/Canada

If you are outside the U.S. you dial using the dialing conventions for your specific location. So, for example, in most of Europe, to dial a number in the same country, one dials 0 followed by the number. To dial a number in a different country, in most European regions, one dials 00 followed by the country code, followed by the country-specific area/city/number. For example, to call a U.S. number using a PhoneGnome account associated with a European number, one might dial 0014085551234 to call the above number. For PhoneGnome members with the PhoneGnome box outside the US, local calls can be placed using any local dialing conventions (i.e. without the leading 0 prefix) and the call will be placed via your local phone service provider.

2.1.3

Web-based Quick Call
Sign into your My PhoneGnome account. On the home page, in the upper right, is the Quick Call feature. Enter the number you wish to call, exactly how you would dial the number on your telephone, and click the CALL button. Your telephone will ring. When you answer, you will be connected to the number dialed.

2.1.4

Making A Call Using the Phonebook
Click PhoneBook on your My PhoneGnome page. Click the telephone number or the phone icon for a contact to initiate a call to the given contact

2.1.5

Speed Dialing

Each contact entered into your My PhoneGnome Phonebook (contact list) is assigned a speed dial code to make it easy to call your contacts rapidly via the standard handset rather than signing into the web and using click-to-dial. To view the speed-dial code for a given contact, simply hover the mouse over the name of the contact on the My PhoneGnome Phonebook page (contact listing screen). Users of the PhoneGnome box can also automatically dial frequently called numbers with the touch of two buttons. To program, press *74. Dial the single digit code under which the number is to be stored (2-9). Dial the complete number to be stored just as if you were going to dial it yourself. Listen for Confirmation tone (two short beeps). Hang up or repeat the sequence.

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2.1.6

Advanced PhoneGnome Dialing Capabilities

In addition to the convenience of dialing plain phone numbers, advanced PhoneGnome users may appreciate the following advanced dialing capabilities of the PhoneGnome service.

2.1.6.1 Calling SIP Addresses
To dial a SIP address, simply enter the SIP address in URI form such as sip:user@service (for example sip:joe@example.com). Such SIP addresses can be called via the “Quick Call" feature, entered into your Contacts and called via click-to-dial, and even used as find-me/follow-me numbers.

2.1.6.2 Calling Users on Skype
Since Skype handles are names rather than numbers, dialing a Skype user is normally impractical with only a numeric telephone handset. You can dial a Skype user using the My PhoneGnome website by entering that user in a special URI form: skype:username You can also place a call to a plain phone number using your SkypeOut service by dialing **75number Note: Skype calling requires the PhoneGnome box and free GnomeLink for Skype feature activated.

2.1.6.3 Calling Users On Popular IM Services
The following may be used to call your friends on these popular instant messaging services: To Call This Service GoogleTalk (Gtalk) MSN/Live Messenger Yahoo! Messenger Use This Format gtalk:username@domain.com msn:username@domain.com yahoo:username@domain.com

These codes can be used in the Quick Call box or they can be added to the your Contacts to place click-to-dial calls and where they can be dialed with their assigned speed-dial code.

2.1.6.4 Call Home
If using SoftGnome softphone capability with your PhoneGnome service, you can quickly "call home" by dialing **466 (**HOM). When dialed on the SoftGnome softphone client, it rings to the "home" number. When dialed from "Home", it rings to the SoftGnome softphone client. So when travelling, you can call from your PC to your home free, simply by dialing **466.

2.1.6.5 Force Call via Home Phone Service

Dial ##number to force a number to be placed directly using the phone service connected to the PhoneGnome box without any processing of the call.

2.1.7

3-Way Calling


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3-Way Calling lets you talk to two people at different phone numbers at the same time. To use, dial a number, press and release the flash button to get a second dial tone, then dial the second number. Press and release the button again to connect the two calls together. Be sure to hang up

for 5 seconds between calls if you don't want to make a 3 way call. 3-Way Calling allows three PhoneGnome users to conduct a totally free 3-way conference call.
Note: Requires activation of Internet Calling Service to conduct 3-way conference with more than one PSTN user.

2.1.8

Attended Call Transfer

Attended Call Transfer lets you transfer a caller to another phone. While in a call with the party to be transferred: Press the switch hook or flash button on the phone to place the party on hold. Listen for three short tones followed by dial tone. Dial the number to which you will transfer the caller. Stay on the line until the called number answers. Announce the call. Press the switch hook or flash button adding the held party to the call. Hang up to connect the two parties and transfer the call.
Note: Requires activation of Internet Calling Service to transfer incoming call from existing phone line to another PSTN destination.

2.1.9

Unattended Call Transfer

Unattended Call Transfer lets you transfer a caller to another phone (sometimes called Blind Transfer). While in a call with the party to be transferred: Press the switch hook or flash button on the phone to place the party on hold. Press *98 then dial the number to which you will transfer the caller. The call is transferred when a complete number is entered. You will hear a short confirmation tone, followed by regular dial tone.

2.2

Answering a call

The PhoneGnome user can receive calls from the PSTN (connected telephone service) or from other PhoneGnome subscribers. When the telephone rings, pick up the handset and begin talking. To end the call, hang-up the telephone.

2.2.1

Caller Id with Name

Caller-ID uses a screen on a display either on your phone or other Caller ID device. It lets you see who's calling before you answer by showing the name and telephone number of the caller. It also keeps a record of the names and numbers of the people who called - even those who did not leave a message. When you receive a call, the caller's name and number will appear after the first ring - unless the caller has chosen to block it or the number is unavailable. Note: Requires service from phone company to receive Caller ID for calls arriving via existing phone line. Always works for Internet calls.

2.2.2

Call Waiting

This feature signals you that a call is coming in while you are on another call. This is separate from the Call Waiting service provided by your phone company. It allows you to receive a call from your existing phone line while on a call placed over the Internet, or vice versa. While on the phone, a beep tone alerts you to another call. Press and release the flash button to find out who is calling. Press and release the button again to return to your original call. To turn

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off Call Waiting for a single call, press *70 before making the call. To turn off Call Waiting during a call you must use Three-Way Calling, press and quickly release the flash button, dial *70 and press and release the button again to return to your call. See Three-Way Calling for details. To turn off Call Waiting permanently, press *56. You will hear a confirmation tone signaling your request to cancel Call Waiting has been accepted. To turn Call Waiting back on, press *57.
Note: Requires disabling of Call Waiting service from the phone company. PhoneGnome is not compatible with Call Waiting service on your existing phone line.

2.2.3

Anonymous Call Blocking

Anonymous Call Blocking lets you block incoming calls that do not reveal the caller’s Caller ID. To Activate Press *77. To deactivate, Press *87. See also Telemarketer Screening for more advanced screening options.

2.2.4

Do Not Disturb

 

Do Not Disturb lets you block all incoming calls. To Activate Press *78. To deactivate, Press *79.

2.2.5

Call Forwarding

Call Forwarding lets you send your calls wherever you go, even your cell phone. To turn on, press *72. You will hear an alternate dial tone. Enter the number you want your calls forwarded to. You will hear an acknowledgement tone. Hang up and calls to your number will ring to the forwarded destination. To turn off, press *73. While forwarding is active, when you lift the receiver of your PhoneGnome phone, you will hear a multiple tone indicator to remind you that forwarding is active. Also see Find Me/Follow Me for advanced forwarding capabilities.
Note: Requires activation of Internet Calling Service to forward incoming call from existing phone line to another PSTN destination.

3 Using the My PhoneGnome Web Portal
Once you have activated a My PhoneGnome account as described in Chapter 1 above, you sign in by visiting http://my.phonegnome.com with your web browser. Log in with your phone number and PIN.

3.1

Home Page

When you first sign in to the my.phonegnome.com website, you arrive at the home page. This page displays general information about your PhoneGnome services. It also provides the “Quick Call” feature for placing calls using your PhoneGnome account. At its core, the phone is a tool we use to converse and connect with one another. A large percentage of these interactions are with the same people, friends, loved ones, and business associates. Long before wikis, blogs, and social networking sites came along, people were maintaining their real-world social networks, and the phone has been, and continues to be, a powerful tool in building and maintaining those relationships. Historically, interactions using a telephone have been simple voice interactions, mostly on a oneto-one basis. With PhoneGnome 2.0 we are taking steps toward more sophisticated multi-modal

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interactions. PhoneGnome users can now create their own profiles, invite friends, send voice messages via email, and manage contacts on-line. The Telco 2.0 blog says it well when they say “the next generation of communications is social, contextual and collaborative.” The new My PhoneGnome home page for PhoneGnome 2.0 shows a few steps in this direction.

The information displayed will vary depending on your particular usage history. Generally, what you’ll find here are things of interest to you, updates to your PhoneGnome social network. It’s personal and relevant.

3.1.1

Edit Profile

One particularly interesting feature here is the new Profile Data. You can use this to provide a message of the day, to show your mood, announcements, and that kind of thing. Your profile will be visible to those in your PhoneGnome network and changes you make will be seen when they sign into their My PhoneGnome site. This can be a handy and fun way to give more information about yourself or your situation. To change your profile information simply click the Change Profile link on the My PhoneGnome home page.

3.1.2

The My PhoneGnome navigation bar

The My PhoneGnome navigation bar is displayed across the top of the screen, as shown below:

Click a tab to select that page.
Note: Voicemail tab only appears when Premium Voicemail feature is activated.

3.2

Phonebook

The My PhoneGnome Phonebook provides a mechanism to store your contacts. To add a contact, click the [Add Contact] link. The following page will be displayed.

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Enter the name, phone number, an optional type classification (home, office, mobile, etc.) and optional email address. Any phone number that can be dialed from the phone can be placed into the on-line Phone Book and called using click-to-dial, not just VoIP destinations. SIP addresses can also be entered into the Phonebook to allow convenient free calling to any SIP user in the world (see 2.1.6 Advanced PhoneGnome Dialing Capabilities above). Add contacts using any standard web browser and click the phone icon to place a call. The following icons are displayed for each contact: Icon Action Edit contact details Delete contact (confirmation will be displayed first) Send a voice message to the contact Call the contact

3.2.1

Remote Click-to-Dial

Change the Remote Click-to-Dial Location to enable remote use of your PhoneGnome from any phone.

Enter a number for the remote location exactly as dialed by your Long Distance Internet Calling Service (See Low Cost Internet Calling below). After setting a Remote Click-to-Dial Location, when you use the click-to-dial feature or send a voice message, PhoneGnome will ring the desired Remote Click-to-Dial Location, and then place the call or send the voice message using PhoneGnome.

3.3

Find People

This feature can be used to find friends and contacts. Enter the name and city/state or country of the person you are looking for and PhoneGnome will return a list of matches. The following icons will be displayed for matching contacts: Icon Action Send voice message (if email address is available)

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Add to Phonebook (contacts) Call now

Note: when adding contacts to your My PhoneGnome Phonebook, the phone number is provided in a generic form, not necessarily how you dial. So when you add the contact to your personal contact list, you should adjust the number field for how you would normally dial that number. This primarily applies to International numbers but can also apply to local numbers.

3.4

Settings

The Settings page can be used to change your personal information associated with your account, such as name and email address.

3.4.1

Timezone

The Settings page is also used for configuring your timezone. When PhoneGnome sets up your account, it tries to determine the proper timezone. The Settings page can be used to override the calculated timezone in cases where PhoneGnome was unable to determine the proper settings. PhoneGnome also assumes that Daylight Savings Time is observed and provides a setting in cases where Daylight Savings Time is not observed. PhoneGnome automatically adjusts for Daylight Savings Time, if applicable.

3.4.2

Outbound Call Indications

PhoneGnome normally provides spoken voice indications when placing a call to indicate how the call is being routed (local telephone service, free peer-to-peer Internet call, or optional low-cost Internet telephone service). It is highly recommended that users leave these indications enabled to assist in troubleshooting and so you know which calls are free. These indications can be disabled on the Settings page, if desired, but in that case you will not know which calls are free and which aren’t.

3.4.3

Advanced Settings

Advanced settings are available for rare specialized cases. Change these values only with the advice of PhoneGnome technical support. Warning: If you change these settings without explicit instructions from PhoneGnome Support, you do so at your own risk. Improper use of these advanced settings can render your PhoneGnome inoperable. You could miss calls, outgoing calls may fail, voice quality may be degraded and other harmful effects may result from misuse of these advanced settings. If you change these settings without explicit instructions from PhoneGnome Support, please be advised that if you require technical support to diagnose or repair problems that turn out to be a result of unapproved settings changes, you will be subject to up to $100 service fees or termination of your PhoneGnome service.

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3.4.3.1 PSTN Line Gain
Generally, volume issues on PSTN calls (those calls using your local phone service) are related to the wiring or some electrical condition on the LINE side of the PhoneGnome box. If the volume of PSTN calls is too low, try adjusting the Gain toward louder by one click and then click Save and try the phone that way for a day or several calls at least (to give PhoneGnome time to auto-adjust to new setting). If you need it louder, try one click again. Please do not adjust by more than one click at a time, and wait a day or at least several calls before making additional changes. Raising the Gain (volume) too high can have negative consequences, so you'll have to see how it works for you. If there are any negative consequences (such as scratchy or distorted audio), you'll probably want to focus on the wiring (there may be a bad connection, a loose wire, a place where water is getting in, etc.) . PhoneGnome is much more sensitive to electrical conditions on you telephone like than a simple analog phone, so improper wiring or other problems on the your telephone wiring may be at fault, even if you cannot hear anything unusual on your other phones. If you experience echo on PSTN calls, try reducing the gain, one click at a time, waiting a day (several calls), before making further adjustments.

3.4.3.2 Base SIP Port
This is the first port in the pair of ports used by the PhoneGnome box. The value should be an even number. If you have more than one PhoneGnome box on the same LAN, you may need to have each use a different base port. Even values between 5060 (the default) and 5090 are suggested. Do not change the default setting without instructions from PhoneGnome technical support.

3.4.3.3 Local Dialing Rules
Local dialing rules define how PhoneGnome identifies what calls should always be directed via your home phone service (via the phone service attached to the PhoneGnome box LINE port). The default (for PhoneGnomes in North America) is 7-digit numbers are the only numbers treated as 'local' (direct dial local) and all other calls are eligible for network routing/processing. The Custom setting says to use the simple distance-based algorithm to determine local calls (default 12 mile radius, see Local Calling Radius below). If 10-digit dialing is required in your area, then selecting the Custom setting will generally produce the desired results

3.4.3.4 Local Calling Radius OR Set Local Calling Prefixes
When the Custom setting is activated as described under Local Dialing Rules above, the Local Calling Radius can be used to automatically let PhoneGnome determine if a call is local, and should therefore be placing using your local telephone service, based on the distance of the called number. While this is not 100% accurate and can make the wrong choice for calls on the fringes, it works perfectly adequately for 99.9% of PhoneGnome users and permits a simple solution for 10-digit dialing. If you make a very large number of calls to numbers that are on the fringes, then you might want to adjust the radius to ensure those calls are directed the way you prefer. If you want to fine tune each and every local prefix, or, in other words, explicitly set every prefix that you want to classify as local, you can use the Set Local Calling Prefixes advanced option described below. However, once you click Set Local Calling Prefixes (even once) the Local Calling Radius setting is ignored and you will then and forever afterwards have to manually maintaining the list of calling prefixes that you want treated as local. The radius setting will no longer be in effect and will be forever ignored. The Set Local Calling Prefixes feature is

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available for extreme cases for advanced users only. We discourage its use generally -- most of us don't have the time and it's not necessary since the above distance-based automatic calculation provides a much simpler solution. If you use Set Local Calling Prefixes and later require technical support as a result, you may incur additional service fees or risk cancellation of your PhoneGnome service.

3.4.3.5 7-digit Calls
This option how PhoneGnome handles 7-digit calls for North American users. The default is Always PSTN but one can change the setting to Enabled for VOIP in which case 7-digit calls get the same treatment as 10 or 11-digit calls. One can always still override any treatment and send directly to the local POTS line by dialing ## and then the number.

3.5

Features

The Features page offers a number of free and premium services and features for use with your PhoneGnome account. The specific features and services available will change as new services are introduced.

The Features page is a door to your own next-generation, highly personalized telephony experience. Therefore this manual devotes an entire chapter, Chapter 4 Detailed Feature Descriptions (page 16 below), to this important subject.

3.6

Call Analysis

PhoneGnome helps you assess your calling behavior and make intelligent choices about service options most appropriate to your needs. The Call Analysis page provides summary information and, if available, a cost savings analysis. This information can help you choose between service plans, such as helping you determine whether a flat-rate plan or per-minute plan is best for you, based on your actual call history. The Call Analysis page provides sub-navigation for access to call logs, recorded calls, and other functions described in the sections that follow.

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3.6.1

Received Calls

Need to know when a client last called? It's in your PhoneGnome call logs — dated and time stamped. Your Call Logs are accessible from the moment you connect PhoneGnome and are always available from any web browser. Call logs provide information on the type of call (e.g., Internet, landline, etc.), activity (missed, etc.), the length of the call, and the date and time. You can use this information for easy and accurate cost analysis.

3.6.2

Missed Calls

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3.6.3

Placed Calls

3.6.4

My Network

This page shows other PhoneGnome members in your calling community. Calls placed to phone numbers of other PhoneGnome users will be listed on this page. Also listed here will be calls received from other PhoneGnome members. You can grow your network of free calling by clicking the button to encourage your friends to create their own My PhoneGnome account so you can call each other absolutely free! Everybody wins! The more people using PhoneGnome, the more FREE calls everybody can make!

3.6.5

Recorded Calls

Use PhoneGnome to record any call you wish. No tape or batteries are needed. Simply dial **732 (**REC) followed by the number to dial. When you hang up, the WAV file will be available on the Recorded Calls page to listen to or download.

3.6.6

Summary

Clicking Summary returns to main Call Analysis summary page view.

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4 Detailed Feature Descriptions
The Features page represents a marketplace of Enhanced Voice Services available to PhoneGnome subscribers and includes features and services provided directly by PhoneGnome as well as services and features provided by third parties. In general, click Activate link to activate or subscribe to a given feature/service. Some features have settings or options that can be managed with the feature’s Edit or Settings link. Most features have on-line help or information via a Learn More link or a separate help link on the settings page for the given feature.

4.1

Core PhoneGnome Features

The features listed below are fundamental to the PhoneGnome service and are operated directly by PhoneGnome.

4.1.1

Intl Call Blocking

 

Enabling the Intl Call Blocking feature prevents International calls from being placed using your local telephone service. With Intl Call Blocking mode enabled, PhoneGnome will only place such calls when they can be completed FREE over the Internet or via your selected Internet Calling Service

4.1.2

LD Call Blocking

Enabling the LD Call Blocking feature prevents long-distance calls from being placed using your local telephone service. With LD Call Blocking mode enabled, PhoneGnome will only place such calls when they can be completed FREE over the Internet or via your selected Internet Calling Service.

4.1.3

Telemarketing Screening

The PhoneGnome Privacy Mode feature (or Telemarketer Screening) automatically answers your phone line for calls that do not provide Caller ID information, plays the 3 tone disconnect SIT code used by phone companies to indicate a number is disconnected, followed by a "legal message" instructing the telemarketer to remove your name from all telemarketing lists. Friends and others can press "1" to ring through. Telemarketers that violate the "legal message" can suffer harsh penalties. Privacy Mode only applies when no caller ID is provided. Most calls won't be effected by Privacy Mode. Privacy Mode works on all types of inbound calls, whether from the Internet or from the traditional phone system. A related feature is TeleMarketer Drop. If you answer a call from a telemarketer, you can deliver them to the "legal message" by performing a flash (to get a second dial tone), then *98 (blind transfer), then at the special transfer dial tone, dial **777# and hang up. Telemarketer Screening and TeleMarketer Drop are included free with your PhoneGnome service. There are no monthly fees associated with these features.

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4.1.4

Basic Voicemail

Basic Voicemail is a free PhoneGnome feature. If enabled, Basic Voicemail will record a caller's message and send that message as an attached (WAV) file to your designated e-mail address; the WAV format is standard and should be playable across all operating systems.

4.1.5

Premium Voicemail

Premium Voicemail is an optional PhoneGnome feature. Use Voicemail to retrieve messages left by callers when you are away from your phone. See who left messages and when, and even listen to messages through your my.phonegnome.com website. New messages are indicated on the Voicemail page. Plus, when a message is received you'll get a "stutter" dial tone on that phone (this tone will illuminate the message waiting indication on your telephone). • • • • The Voicemail page displays all voicemail messages. You can also listen to, save, and delete messages by dialing **123 from your PhoneGnome phone. You can add numbers directly to your Phone Book by selecting the "Add to Phone Book" icon on the Voicemail page. Customize your outgoing greeting

4.1.6

Low Cost Internet Calling

PhoneGnome makes it easy to choose a plan from the provider of your choice, using the Low Cost Internet Calling feature. You can elect to use a given provider for national long-distance calls, international calls, or both, and you can even select separate providers and plans for each. Unlike most services, PhoneGnome doesn't lock you into a specific provider or plan for calls to regular and mobile phones that aren't free. When using PhoneGnome service with the PhoneGnome box, no calling plans are required to make calls to any phone. When there is no plan activated, non-Free calls are delivered using your home phone service, just as if the PhoneGnome box weren't there. However, by activating a net calling plan, you can enjoy incredibly low rates to phones worldwide. There are two steps required to setup an Internet Calling service. The first step is to create an account for the Low Cost Calling service. The second step is to activate that account for a given category of calls. These steps will be described in the sections below. Once one activates the Internet calling feature, there is nothing special required to place a call using that service. One simply dials a number, normally, with no pins or access codes required. If PhoneGnome can complete the call for free, it will, otherwise it will use the selected Internet calling service. Users can get calling card or even better pricing to those places they cannot call for free, with the convenience of dialing in the conventional way, using their normal home phone.

4.1.6.1 Step 1: Setup an Internet Calling service
1. Log in to your account at http://my.phonegnome.com and select the "Features" tab. 2. At the feature labeled "Low Cost Internet Calling" - select the "Edit" link, then - on the page that opens - select the link "Add Internet Calling Service" 3. Review the listed service provider offerings and select the provider plan of your choice by clicking the corresponding logo; this will display the service provider sign-up page; follow the instructions on that page, and select the large button to open that provider's account creation page.

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4. Follow the selected service provider's account creation and payment process, during which time you will obtain an account user name and password; depending on the provider selected, the account user name and password will be provided on-line during the sign-up process or will be sent to you via e-mail or postal mail. 5. Return to your my.phonegnome.com browser window (from step 3 above). Enter your new Internet Calling account user name into the field labeled "SIP user name," enter your password (sometimes called "secret") into the field labeled "SIP Password", and select the "Save" button to save your Internet Calling account entries.

4.1.6.1.1 Notes on Internet Calling Services
The technical requirements for compatibility as a SIP PSTN termination provider are (a) to support SIP RFC 3261 and (b) permit calls to be authenticated on a per-INVITE basis, i.e. not requiring the node to be SIP registered. PhoneGnome uses the provider service for OUTBOUND calls only, purely for VoIP to PSTN termination. It does not REGISTER to the provider's SIP server and none of the INBOUND features offered by the provider service (if any) apply in a PhoneGnome context. If you choose a plan/provider that is not one of our partners or affiliates (i.e. an untested vendor), please be aware that you assume all risk associated with doing so. If we have not tested, or certified the VoIP service provider (Internet Calling Service), we cannot provide support for that provider. At the very least, if you are considering plans/providers that are not one of our supported plans, please check for reports from other PhoneGnome owners to get a sense of compatibility etc. at the following page (provided as a convenience to our customers): http://my.phonegnome.com/allreviews And we also suggest asking about the provider/plan on the PhoneGnome support forums: http://www.phonegnome.com/support/ Also see: Notes for those familiar with other VoIP Services on page 31.

4.1.6.2 Step 2: Activate Internet Calling services
You may instruct PhoneGnome to use any available Internet Calling Service account for either national long distance calls, international calls, or both.

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To configure your PhoneGnome to use a given Internet Calling Service for domestic long distance calls, pull down the textbox labeled "Place Domestic Calls Using:" to display the available Internet Calling accounts - you should see the Internet Calling Service account you just created; select that account. To configure your PhoneGnome to use a given Internet Calling Service for international calls, pull down the textbox labeled "Place International Calls Using:" to display available Internet Calling Service account - you should see the Internet Calling service provider account you just created; select that account. Forwarding calls applies to calls placed using MobileGnome, Find-me/Follow-me, when using *72 call forwarding, and some other situations.

Select the "Save" button at the bottom of the form to save these new settings - you will then be returned to the main Features page. You can configure many Internet Calling service accounts, but you can only activate accounts for the three classes of calls as shown above. You can direct a call to an alternative provider by dialing **877nnumber where n is the number assigned to the desired service, as displayed in the pull-down menus shown above.

4.1.7

Find Me/Follow Me

FindMe/FollowMe is an optional PhoneGnome feature. Use FindMe/FollowMe to have calls follow you around. • • • • Ring up to three additional numbers, plus your SoftGnome, all at the same time Take the call on any of the ringing phones. The other phones stop ringing and the caller doesn't even know. If none of those numbers are answered, Ring a last stop number. If none of the numbers answer, the call will be delivered to voicemail (if enabled)

Enter up to three numbers in the Simultaneously Ring fields. These numbers will ring at the same time as your home phone, and SoftGnome (if enabled). Ringing phones other than free PhoneGnome compatible destinations requires activation of a Low Cost Internet Calling Service.

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Answer the call at any of the ringing phones and the other phones stop ringing and the call completes to the answered phone. It is transparent to the caller -- they won't even know you're away from home. Enter a number in the Last Stop field and if no one answers any of the simultaneously ringing phones, they all stop ringing and the Last Stop number will be called. If that number isn't answered, the call will be sent to Voicemail (if enabled). Numbers should be entered as though dialed long-distance even for local calls (to cause them to be directed to the Internet Calling Service). SIP Addresses may be used in any of the fields. A SIP address is like an email address for Internet standards-based free interoperable calling. They look like this: sip:user@domain.com (e.g. sip:johnsmith@proxy01.sipphone.com) Find-me/Follow-me is included in the optional PowerSuite Bundle.

4.1.8

MobileGnome

MobileGnome lets one use their PhoneGnome features and calling plans from any phone.

Enter the phone number of the phone you wish to use to access PhoneGnome features (exactly as it is presented by the Caller-ID service on your home phone line) and then when you call your home number (the number connected to your PhoneGnome) instead of your phone ringing, PhoneGnome will answer and prompt for your PIN code. Upon acceptance of the valid PIN (the same PIN used to sign in to the My PhoneGnome site), PhoneGnome will present a dial tone and allow you to dial, just as if you were at home. Placing outgoing calls to other than free PhoneGnome compatible destinations requires activation of a Low Cost Internet Calling Service. Another way to use this feature if you do not have Caller-ID service on your home phone line is to enable the free PhoneGnome Voicemail feature and then when you call you number, let the PhoneGnome Voicemail answer, and during the outgoing message, press 0 (zero). You will be prompted for your PIN and can then use the MobileGnome feature to place an outgoing call, as above. Enter "*" for the calling number to cause MobileGnome to be triggered for ALL incoming calls (i.e. useful if you have a dedicated number used only for MobileGnome pass-thru dialing). Note: MobileGnome is a premium service available with the PowerSuite package.

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4.1.9

SoftGnome Remote Access

Whether across the room, across town, or halfway around the globe, SoftGnome lets any PhoneGnome owner use their PhoneGnome service just as if using an extension phone at home. Use SoftGnome just for placing calls, or have it ring wherever you are at the same time as your home phone.

4.1.9.1 Using SoftGnome with the Free Express Talk Software
To make it easier to get started right away, SoftGnome includes free software to turn any PC or laptop into a fully-functioning telephone. The included SoftGnome software is a screen-based interface that works just like your telephone keypad. You can make a call, receive a call, and access advanced PhoneGnome features, just as you do using your PhoneGnome enabled phone at home.

Use SoftGnome on your PC to connect via the Internet to your PhoneGnome to make outgoing calls to other PhoneGnome users, to traditional telephone numbers, and to SIP numbers. Users with the PhoneGnome Box can also receive calls dialed to your regular home phone number on your PC using SoftGnome. The setup is simple. Download the software, install it on your PC. The first time you run the software, you will be prompted for a username and password. These can be found on the SoftGnome page under View SIP Credentials. The free Express Talk SoftGnome software works with: • • • • Windows 98/ME/2000/XP/2003. Pentium 500MHz or above with at least 32MB RAM (64MB for 2000/XP/2003). A sound card that supports full-duplex audio (with latest drivers installed) A headset with an in-built mic, or a microphone and a set of speakers

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Broadband connection

Download the free SoftGnome Express Talk software from the following link: http://www.phonegnome.com/store/SoftGnomeSetup.exe

4.1.9.2 Using SoftGnome with other software
The SoftGnome feature supports the standard SIP protocol and therefore any SIP compliant softphone should work with SoftGnome. Several VoIP softphones are available Below is a list of some of them that we have tested. We are unable to offer specific support assistance on thirdparty software itself. • • • • XLite SJPhone GizmoProject Asterisk PBX

To configure the third-party software, use the information on the View SIP Credentials page, where you will find the specific settings for your SoftGnome account, including username and password, as well as general settings, such as: SIP proxy/registrar: pgp01.televolution.net Realm: pg.televolution.net SIP port: 5060 STUN server: pgp01.televolution.net Registration time: 20 minutes (1200 seconds) DTMF: RFC2833

4.1.9.3 Using SoftGnome with a PDA or Wireless Handset
Combining advanced features of the PhoneGnome service makes it possible to achieve powerful and practical fixed/mobile convergence functionality. As PDA phones, wi-fi handsets, and Dualmode Wi-fi/GSM phones become more popular, SoftGnome enables these devices to serve as extension phones to the home phone telephone service Configure your device with your SoftGnome account credentials and then use that device to place calls using your home phone service and as your home phone when at home or connected to a Wi-fi hotspot or other high-speed Internet connection.

4.1.10 GnomeLink Plug-In for Skype

If you use Skype™ software, you can now use the PhoneGnome GnomeLink for Skype enhancement on your PC to accept Skype calls on your PhoneGnome-enhanced phone, in addition to PhoneGnome's standard capability of receiving all your regular calls and SIP calls. • • • • • Place calls to Skype users by adding them to your PhoneGnome Phonebook and using click-to-dial. View the on-line status of Skype buddies directly on your My PhoneGnome Phonebook. Call Skype users directly from your ordinary phone using a speed dial code assigned to a Skype user. Send calls to SkypeOut by dialing **75 number on your normal phone. Answer Skype calls on your normal home phone -- the same phone where you answer all your other calls.

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And it's FREE! Requirements: • • • • A PC running Windows XP SP2 or Windows 2000 SP42 Skype™ Software Broadband Internet connection The PhoneGnome Box

To send a call to SkypeOut via GnomeLink dial **75 number (**SK number) where number is the full telephone number, including country code (GnomeLink inserts the "+" for you). Download the PhoneGnome GnomeLink Plug-in for Skype from the following link: http://my.phonegnome.com/GnomeLinkSkype.exe For full instructions on setting up and using the GnomeLink for Skype feature, refer to the manual, available as a PDF download at the following link: http://my.phonegnome.com/GnomeLinkSkype10a.pdf

4.2

Third-party Features

PhoneGnome does not presume to know all applications and features a user may want. We encourage third-parties to introduce applications to PhoneGnome customers, including a wide variety of co-marketing opportunities with TelEvolution. The PhoneGnome Developer Partner Program lets application developers and service providers get a quick start on taking their ideas directly to customers. For more information, visit the following website: http://www.phonegnome.com/developers.html

4.2.1

IOTUM Enhanced Call Screening

Imagine a world where your phone rings only for important calls! iotum call management service helps you choose which calls are important, and which can wait based on who is calling and what you are currently doing. No matter where you go, no matter what you do, you are always in touch, always connected. But being that reachable can become a problem. Instead of getting more work done, you're getting less. The truth is some calls are important and some can wait. It's the challenge of communication relevance! iotum understands which calls you want to take, which can wait, and the best way to reach you. Iotum enables PhoneGnome to deliver the right call at the right place, at the right time. By paying attention to your schedule, IM presence, calling habits, your location and your personal priorities iotum can: • • Dynamically identify relevant calls, sending the others to voicemail; Dynamically ring the appropriate phone when it is a relevant call; your cell-phone if you are away from your desk or out of the office, your home-phone if you are at home. You can set any phone numbers; Decide that calls from people scheduled for meetings later in the day should be given higher than usual priority; Notice calling trends such as back and forth calls to the same person.

• •

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It's simple: important calls get through, unimportant calls don't. Requirements: • • Microsoft Outlook 2003 v2 MSN Messenger

For more information visit the iotum website: http://www.iotum.com

4.2.2

Tellme DialTone 2.0 Technology Trial

DialTone 2.0 replaces the boring buzz of traditional dial tone with a speech-based interactive dialog. Instead, you are greeted by name, and asked what you would like to do. You can say the name of any of the contacts in your PhoneGnome address book, and they will be called! The resulting call will be made using whatever telephone service you have subscribed to (e.g. your local PSTN telephony company, or a PhoneGnome-enabled Internet telephone service provider). Of course, you can still use your telephone keypad to dial any phone number. How do I use DialTone 2.0? You can say the name of any contact in your PhoneGnome address book, and your PhoneGnome will dial the number for you. You don't need to remember their number, just their name. I picked the wrong person! Don't worry -- just say "stop" before the call is placed, or hang up. How do I turn it off? On your My PhoneGnome page, choose the Features tab, and click Deactivate next to "Tellme DialTone 2.0". You can use this to turn the feature on or off at your convenience, but remember that this takes a short time, as your PhoneGnome will need to be updated. Some of my contacts aren't being recognized. How can I fix this? There are several reasons why this could be. Firstly, if you have two contacts with very similar (or identical) names -- like Don and Donna, John and Jon, etc. -- then one could be being recognized in place of the other. The only solution to that is to make the names more distinct (by changing "Jon" to "Jonathan", for example, and by adding last names). If you have two contacts that are actually the same person (work and mobile numbers, for example), then you should use the same name for each and use the Type feature in My PhoneGnome to make this explicit. You can then say things like "John Smith at work" to choose which number you would like to dial. Secondly, you might not be saying exactly what's in the contact's Name field. We advise you to enter only the contact's name ("John Smith") rather than adding decorative information ("John at Acme", "John (mobile)"). DialTone 2.0 will try to work around these where it can, but it's not perfect. In most of these cases you'll need to say every word in the name field.

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Finally, there is always the possibility of problems with your phone or connection. Hang up and lift the receiver again; if the problem doesn't go away, check that your audio quality is good on the PhoneGnome echo test (**600). How do I call an emergency number such as 911? Dialing a number on your telephone keypad should pass straight through as if the DialTone 2.0 feature were disabled, so 911 (and other!) calls should work as usual. If, for some reason, 911 calls do not place correctly, you should unplug your PhoneGnome's power cable. This will give you a normal dial tone.

4.2.3

World Wide Personal Phone Numbers

PhoneGnome Personal Phone Numbers let you add a local phone number in any of dozens of cities around the world and have your family/friends/business associates call you dialing a local number. You might live in the Netherlands or Australia, but want a direct virtual number in the United Kingdom, USA, or France. With PhoneGnome, you can be virtually everywhere! Calls to your Personal Phone Numbers ring to your PhoneGnome phone with your other calls and the number is dedicated to you.

Now when someone calls the number listed, your PhoneGnome will ring.

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Appendix A: International PhoneGnome Box Setup
Fully automatic self-provisioning is only implemented for the US/Canada. PhoneGnome devices delivered outside the US/Canada require a simple user-assisted setup process. If you are ordering a PhoneGnome for delivery outside the United States and Canada, when you receive your PhoneGnome, visit the following link and follow the instructions provided to complete the setup of your PhoneGnome: http://my.phonegnome.com/intlsetup INTERNATIONAL BUYERS PLEASE NOTE: We are continually improving our support of PhoneGnome outside the United States. The product has been tested and is currently deployed in many countries around the world. However, please note that PhoneGnome documentation and voice response prompts are currently in English and that PhoneGnome ships with a universal power adapter but has a US-style plug and may require plug and phone line adapters to operate outside the US. Also, as an international buyer please be advised that per PhoneGnome License Terms and Conditions of Use Agreement available at: http://www.phonegnome.com/store/terms.html TelEvolution offers the PhoneGnome Services to consumers located in the United States. While the PhoneGnome Services may be used to make and receive international calls, we do not represent that the use of the PhoneGnome Services is appropriate, possible or safe in all locations outside the United States based on individual certification requirements in specific countries. If you choose to use the PhoneGnome and the Services from outside the United States, you use them at your own risk and are responsible for compliance with any and all governing foreign and local laws.

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Appendix B: PhoneGnome ** Short Codes
The following ** codes can be dialed from your PhoneGnome handset: **0number Dials contact in My PhoneGnome Phonebook identified by number which is the 'dial code' for the contact, shown when the mouse is over the contact name or on the Edit and Dial pages. **123 Check voicemail (Premium Voicemail required) **207 Play 20 questions with PhoneGnome. **227 Donate to the American Cancer Society **275number Dial through SIPBroker. Number is the SIPBroker prefix and number of the subscriber on the target service. **356number (**ELN) Dial EarthLink SIP subscriber number. **393number (**FWD) Dial Free World Dial subscriber number. **411 Free ad-sponsored 411 service **42634 (**HANDI) Connect to RadioHandi toll-free for live conference calls, MP3 telecasts, voice message boards, email blasts, and SMS text messaging (see: www.radiohandi.com). **448number Dial voipuser.org subscriber number. **466 (**HOM) Phone Home. Calls associated PhoneGnome when dialed from SoftGnome or associated SoftGnome when dialed from PhoneGnome. Bypasses Find-me, voicemail etc. **476number Dials ISN destination number as defined by the ISN standard. See: http://www.internet2.edu/sip.edu/isn/ **600 Echo test. **611 Dial PhoneGnome Support (sending email to support@televolution.com is generally more effective) **628 (**NAT) This is a diagnostic tool that will report the external port used by your PhoneGnome and the network mode. The mode is a value that may help us determine router issues. In the best case it will say "mode: optimal" in the worst case it will say "mode: symmetric" **650 The PhoneGnome open chat room. **687 Record a "Note to self" message via the phone as a WAV file saved to the Recorded Calls list on the Call Analysis page. **732number (**REC) Initiate a call to number with recording enabled. When you hang up, the recording will be available on your My PhoneGnome site under Recorded Calls on the Call Analysis page. **746number Direct dial PhoneGnome telephone number number (including country code). **747number Dial SIPphone/Gizmo user 747number.

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**75number Dial number using SkypeOut via GnomeLink. The number should be the full number with country code. GnomeLink will insert the leading + for you. **777 Telemarketer drop. When you receive a call from a telemarketer, transfer them to this number by pressing flash to get a second dial tone, then dial *98 (blind transfer) and then dial **777# and hangup. The telemarketer will hear a "legal" message requesting that your name be removed from their list. **846 Current time. Connects to a PhoneGnome server that reports the time every ten seconds. This can also be used to confirm that your PhoneGnome has the proper timezone settings, as the time should be reported correctly for your timezone (the location of the PhoneGnome). PhoneGnome automatically attempts to set the proper timezone. You can override the setting on the My PhoneGnome Settings page. **86number (**VM) Send a Voice Message to PhoneGnome owner at telephone number number. **877itsp number Send a specific pattern specified by number to a specific configured Low Cost Internet Calling Service specified by itsp (single digit 1 thru 9). The ITSP number is shown on the Low Cost Internet Calling Service selection page (click 'Edit' on the Low Cost Internet Calling feature on the My PhoneGnome Features page).

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Appendix C: About SIP and PhoneGnome
PhoneGnome uses the industry standard SIP technology and embraces open, interoperable standards wherever possible. Calling SIP Addresses To dial a SIP address, simply enter the SIP address in URI form such as sip:user@service (for example sip:joe@example.com). Such SIP addresses can be called via the 'Quick Call" feature, entered into your Contacts and called via click-to-dial, and even used as find-me/follow-me numbers. Receiving SIP Calls Friends and others with SIP compatible software and services can call you at the following SIP address: sip:number@sip.phonegnome.com In this case, number is your telephone number including country code. For US/Canada, this means 1 followed by your 10-digit phone number (no punctuation). Note: PhoneGnome box is required to receive SIP calls Other Special-purpose SIP addresses PhoneGnome also supports several special purpose addresses, as follows: Address rX-number@sip.phonegnome.com vm-number@sip.phonegnome.com dr-number@sip.phonegnome.com Description Call PhoneGnome number with distinctive ring X where X is 1-9. Direct to voicemail for account with phone number number. "Direct ring" the phone attached to the PhoneGnome box with phone number number without performing Find-me forward/call processing. Invoke MobileGnome for the specified PhoneGnome account

mg-number@sip.phonegnome.com

In all cases above, number is as defined for the primary SIP address, the full telephone number with country-code.

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Appendix D: PhoneGnome and NAT (Home Gateway Routers)
PhoneGnome's patent-pending technology is designed to detect and automatically function properly with any broadband router. No configuration of the router is required nor recommended. Our award-winning technology is known to work with hundreds of models of routers, including those from major vendors such as Linksys, D-Link, and Netgear. We cannot provide a specific list of routers PhoneGnome works with because it is designed to work with all makes and models and since new makes and models are coming out all the time, any such list would always be incomplete. Some customers have experienced problems with Netopia and Airlink routers. However, at the same time, other customers have used routers from these vendors without problems, so we are reluctant to even list these few brands, since clearly it can depend on the specific installation and specific router configurations. The vast majority of customers simply plug PhoneGnome in, and it just works. If PhoneGnome's automatic router detection and management is not working with your router, we cannot provide settings or diagnostic procedures for specific routers. In general, check the behavior of the STATUS light of the PhoneGnome during power on of the PhoneGnome (on the end of PhoneGnome where the RJ-11 ports are). If it blinks in a regular pattern that includes a series of fast and slow blinks, report that pattern to us. Next, check on your router to see if the PhoneGnome has been able to obtain an IP address via DHCP by looking for the PhoneGnome MAC address in the router DHCP table (refer to your router documentation). Try checking SPI (stateful packet inspection) options on your router. Try the available settings tracking each change so you can get back where you started. With each test of a setting change, do the following: 1. turn off PhoneGnome box 2. reboot router 3. wait 15 seconds 4. turn on PhoneGnome box Also check 'firewall' settings options. Try each available setting, in turn, as above. If your router has ALG (application level gateways), ensure the SIP ALG is disabled. You may need to disconnect or shut down other SIP VoIP devices or software on your LAN or on your PC(s). After performing the checks above and confirming all connections, per the Quick Setup Guide, you are still experiencing problems, you may seek further assistance on the forums: http://www.phonegnome.com/support/

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Appendix E: Notes for those familiar with other VoIP Services
PhoneGnome is a bit different than other VoIP products and in particular does not work like a common “Broadband Phone” service with Analog Telephone Adapter (ATA). This can be confusing to those like that have used VoIP before. Typical “Broadband Phone” services are replacement phone services, providing essentially a standard phone service to the customer. The telephone number, combined with services like Voicemail, as well as outbound calling, are all bundled together in one package. With PhoneGnome, in terms of a PSTN/VOIP provider, we must think of inbound and outbound as separate. PhoneGnome lets customers use a VoIP service to place outbound calls (PSTN termination) and a VoIP service that offers PSTN to VoIP can also be used to deliver calls placed to a given PSTN number to your PhoneGnome (VoIP Origination, or Virtual Numbers). But these two things are completely independent of each other with PhoneGnome. Most bundled “Broadband Phone” services cannot be configured as a Low Cost Internet Calling Service option with PhoneGnome – most such services don’t provide the SIP credentials to do so, and those that do will not work properly because their operating model is a “bundled service” rather than simply PSTN termination. However, such services can be used as the “local service” (primary number) of a PhoneGnome account, including connecting the output of the device (ATA) provided by the “Broadband Phone” service to the LINE port of the PhoneGnome box. In this case, when PhoneGnome delivers a call via the “local service”, it is sending the call via the “Broadband Phone” service ATA. The above applies equally to phone service provided by your Cable provider as well. The "home" number, or “primary” number, for a PhoneGnome box is always the number associated with the telephone service plugged into the LINE port. However, you can add another number (or several numbers), sometimes called a DID, that will also ring to your PhoneGnome. You do so using the Worldwide Virtual Numbers feature on the PhoneGnome Features screen as described on page 25. For outbound calling, you have a choice of plans available, as described under Low Cost Internet Calling on page 17.

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For Additional Assistance
Search and Post a New Question to Forums
The PhoneGnome Forums allow you to search a growing archive of technical questions and answers. If an answer can't be found in Forums search, you can ask a new question and be notified when there are replies. Visit: http://www.phonegnome.com/support/

Use the on-line Trouble Report form
If your account is eligible for free support, use the following form to submit a trouble report: http://my.phonegnome.com/trouble Be sure to provide your PhoneGnome account phone number and the serial number of your PhoneGnome box (if applicable).

Extended Support
To contact a PhoneGnome support professional, visit: http://www.phonegnome.com/help.html

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