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3D Configure

Reference Guide

The software to which this Reference Guide relates is


subject to change without notice. All efforts have been
made to ensure the accuracy of the contents of this
Reference Guide.
The software described in this book is furnished under a
license agreement and may be used only in accordance
with the terms of the agreement.

Windows is a registered trademark of Microsoft Corporation. Other


product names mentioned in this guide may be trademarks or
registered trademarks of their respective companies and are hereby
acknowledged.

2004 VSM Software Ltd.


All rights reserved.

Contents
Getting Started .................................................................1
Where to Start.................................................................. 2
3D Configure Terms and Conventions........................... 4

System Options.................................................................5
System Utilities .................................................................9
Updating Your Software ................................................ 10
Registering Your Software............................................. 11
Activating Your Dongle.................................................. 14
Reset All Modules............................................................ 15
3D Configure Wizard ..................................................... 16

Send Options ...................................................................19


Thread Manager..............................................................25
Find Threads.................................................................... 27
Add Standard Threads to MyThreads .......................... 28
Add a New Thread to MyThreads................................. 29
Copy an Existing Thread in MyThreads ....................... 34
Organize MyThreads ...................................................... 35
Import Threads From Embroidery............................... 37
Print MyThreads ............................................................. 39
Back Up and Restore MyThreads.................................. 42

Troubleshooting..............................................................44
Error Messages ................................................................ 44
Other Topics ................................................................... 55

3D Configure: Contents i

Getting Started
The 3D Configure setup utility allows you to adjust
settings for displaying embroidery files and connecting
to certain embroidery machines. It also contains system
utilities for registering your 3D Embroidery System
software. Adjust the settings on each tab of 3D
Configure, or use the 3D Configure Wizard to step
through all the options.
Use Thread Manager to list your personal thread
collection in a list called MyThreads and print a
MyThreads shade card. Use MyThreads to choose from
only the threads you own when changing or adding
colors in the 3D Embroidery System.
In this Reference Guide, we will explain how to start 3D
Configure and provide full reference information. You
can also find all the reference information in the online
help. You may also wish to print out this Reference
Guide.
The most up-to-date details about the module are in its
Readme.rtf file. (Double-click on a Readme file to open
it in WordPad or Microsoft Word.) If you have any
questions that cannot be solved by reading the help,
Reference Guide or readme.rtf files, try the technical
notes files in the 'Technical' folder of your CD.

3D Configure: Getting Started 1

Where to Start
Starting 3D Configure
Start Menu
1.

Click the Start button at the bottom left of your computer screen
and the Start menu appears.

2.

Move the arrow pointer to All Programs and another menu will
appear.

3.

Move the arrow pointer to 3D Embroidery System and a menu of


programs will appear.

4.

Click on 3D Configure to launch it.

Shortcuts on the Desktop

An alternative to the Start menu method described


previously is to use a Shortcut to 3D Configure on your
Windows desktop. This is created automatically during
the installation process if that option was selected.
1.

Close or minimize any programs you have running.

2.

Double-click on the Shortcut to the 3D Embroidery System folder.


A list of the programs appears.

3.

Double-click on 3D Configure to launch it.

Closing 3D Configure
OK

Click the OK button to end the 3D Configure session


and apply all changes.
Cancel

Click the Cancel button to end the 3D Configure session


without applying any changes since the last Apply. You
can also use the Close command on the 3D Configure
Control menu.
Shortcuts

Mouse: Click the Close icon on the title bar or doubleclick the Control menu box.
Keys: Alt + F4; Alt, Space, C

2 3D Configure: Getting Started

About 3D Configure
Access via the Control menu. The version number of 3D
Configure is given here. You will need this if you contact
Technical support at any time.
Shortcut

Keys: Alt, Space, A

About Thread Manager


Access via the Help menu. The version number of
Thread Manager is given here. You will need this if you
contact Technical support at any time.
Shortcut

Keys: Alt, H, A

3D Configure: Getting Started 3

3D Configure Terms and Conventions


For a general overview of terms and conventions, please
refer to the 3D Embroidery System Getting Started
Guide.

On-screen pointers
The mouse pointer is most commonly shown as an
arrow on the screen.
If it is positioned over a text box it changes to an I-bar
and you can type, such as the Real Size measurement
box on the System page.

File Formats
3D Configure can read Husqvarna Viking/Pfaff (.vp3)
format embroidery files only, in order to import custom
thread definitions to the MyThreads list in Thread
Manager.

4 3D Configure: Getting Started

System Options
Use the System Options settings to vary the way
embroidery files will be displayed and saved in your 3D
Embroidery System software.

3D Background
Color

Set the background color for your 3D


Embroidery System software to
whatever you prefer. Click on the
down arrow next to the Color block
and a palette appears of 40 colors.
Move the mouse over the Color
palette until the color you prefer is
3D Configure: System Options 5

highlighted, then click again. Alternatively, select More


Colors and the Colors window appears to allow you to
choose any color from the 16 million colors of the
Windows Color Matrix (see Colors Dialog Box on
page 32). The color set by default for your 3D software
is 200, 232, 247 (RGB).
After changing the Background Color, click Apply.
When you are happy with the color, click OK to close
3D Configure.
Texture

When the check box is selected, a textured background


is used in your 3D Embroidery System software. The
texture is similar to a knitted fabric.
If desired, you may turn off the textured background
in 3D Configure for faster browsing.

Real Size
Use the on-screen ruler to adjust the settings so that
your 3D Embroidery System software can display
embroideries at their real-world size. Hold a ruler against
the screen and measure the number of millimeters that
correspond to the length of the on-screen ruler. Type
this number in the box, then click OK (or press ENTER).
The program will close. When you reopen your 3D
Embroidery System software, embroideries will be
displayed at real size if this command is selected. The
size of the embroidery when you click Real Size is
controlled by this setting.
If an embroidery is too large to be shown at Real Size
in the Real Size window, the percentage size will be
displayed.

Grid
Set the grid color for your 3D Embroidery System
software to whatever you prefer. Click on the down
arrow next to the Color block and a palette appears of
40 colors. Move the mouse over the Color palette until
the color you prefer is highlighted, then click again.
6 3D Configure: System Options

Alternatively, select More Colors and the Colors window


appears to allow you to choose any color from the 16
million colors of the Windows Color Matrix (see Colors
Dialog Box on page 32). The color set by default for
your 3D software is 102, 102, 153 (RGB).
After changing the Grid Color, click Apply. When you
are happy with the color, click OK to close 3D
Configure.

Import Thread Range


Select the palette that will be active when loading
embroidery files in your 3D Embroidery System software
unless their colors have already been set from another
Thread Range. Choose from the following Thread
Manufacturers: Sulky Rayon, Alcazar Rayon, Madeira
Rayon, R-A Rayon, Isafil Rayon, Stickma Poly, Madeira
Poly, R-A Poly, Isacord Poly. Click the down arrow and
the list of options appears. Select the desired option by
clicking on it.
You can convert colors in the selected embroideries to
any thread range using Convert Thread Range in 3D
Organizer.

Thread Manager
Use Thread Manager to list your personal thread
collection in a list called MyThreads and print a
MyThreads shade card. Use MyThreads to choose from
only the threads you own when changing or adding
colors in the 3D Embroidery System.
See Thread Manager on page 25.

Output File Format


Set the default format for saving embroidery files in your
3D Embroidery System software. Choose from the
following file formats: Brother/Babylock/Bernina PEC
(.pec), Brother/Babylock/Bernina PES (.pes version 5),
Compucon/Singer PSW (.xxx), Husqvarna Viking / Pfaff
(.vp3 and .vip), Husqvarna (.hus), Janome (.jef and
.sew), Melco (.exp), Pfaff (.pcs), Tajima (.dst) and Toyota
3D Configure: System Options 7

(.10*). Click the down arrow and the list of options


appears. Select the desired one by clicking on it.
The preferred file format for saving embroideries is .vp3,
as this will preserve thread color information and notes.
If you double-click a .vp3 file in 3D Organizer or
Windows Explorer, 3D Embroidery will open (if
availaable). If you double-click many files, they will all be
opened in 3D Embroidery. For other embroidery file
types, 3D Embroidery will be opened again for each file
you double-click.

8 3D Configure: System Options

System Utilities
The system utilities are:
Smart Update
With the click of a button, you can run the Smart
Update utility to see if any new fonts, thread ranges
or any other updates have been released. See
Updating Your Software on page 10.
Register
Register immediately to take advantage of Smart
Update and to activate your 3D Embroidery System
dongle (required for 3D Stitch Editor and 3D
Digitizing). See Registering Your Software on
page 11.
Activate Dongle
When you have installed and registered certain 3D
Embroidery System modules, such as 3D Stitch Editor
and 3D Digitizing, you must activate the dongle (you
will be allowed to run the software up to 10 times
before the dongle must be activated). See Activating
Your Dongle on page 14.
Reset All Modules
Use Reset All Modules if you wish to reset the
toolbars and control panels exactly as they were
when the software was installed. All Preferences
settings will be restored to their initial values. See
Reset All Modules on page 15.
3D Configure Wizard
Use the 3D Configure Wizard to set up the system
options, such as display and preferred thread range,
as well as the machine connections for your 3D
Configure software. See 3D Configure Wizard on
page 16.

3D Configure: System Utilities 9

Updating Your Software


With the click of a button, you can run the Smart Update
utility to see if any new fonts, thread ranges or any other
updates have been released.
1.

Ensure your dongle is attached to a USB port of your computer.

2.

Close any 3D Embroidery System modules that may be open.

3.

Open 3D Configure.

4.

Select the Smart Update button.

5.

You will be prompted to open your Internet connection if it is not


already open. A system check is made automatically and a window
appears with information about your computer. This information
will be used only for support and will not be passed to anybody
outside the VSM Group. Click the green arrow to continue.

6.

The Smart Update summary window will appear. A list of the


recommended updates for your 3D Embroidery System software is
provided. (If there are no new updates it is stated that no updates
were found for your system.)

7.

Click the links to the desired updates to download them. If desired,


click the link to check your registration details.

8.

Close the Smart Update window and 3D Configure. Then follow


the on-screen instructions to install the updates.

You can only use Smart Update if you have registered


your 3D Embroidery System software and can connect
to the Internet on the computer where your software is
installed. Alternatively, check with your local dealer or
use the Internet to see which updates are available.

10 3D Configure: System Utilities

Registering Your Software


When you install your software, you are recommended
to register immediately for these benefits:
System Check and access to recommended updates
online (Smart Update).
Ability to Activate your 3D Embroidery System
dongle (required for 3D Stitch Editor and 3D
Digitizing products).
You must register your 3D Embroidery System
software and activate your dongle using the computer
where your software is installed.
1.

At the beginning of the registration procedure, attach your dongle


to a USB port of your computer. Otherwise a message will appear:
"Dongle not found." Attach the dongle, then click Retry.

2.

A message will appear asking if you would like to register online.


Click Yes for online registration. If your computer does not have an
Internet connection available, click No. Then follow the
instructions for Printed Registration Form.

If you do not Register online, your registration must be


received by the VSM Group and processed manually.
Therefore there may be a delay before it is possible to
Activate your 3D Embroidery System dongle.

Register Online
1.

You will be prompted to open your Internet connection if it is not


already open. A system check is made automatically and a window
appears with information about your computer. Click the green
arrow to continue.

This information will be stored by the VSM Group. It


will be used only for support and will not be passed to
anybody outside the VSM Group.

3D Configure: System Utilities 11

2.

A window will appear asking you to enter your Last Name, E-mail
and Zip/Postal Code. This will help to find your record in the VSM
Software Product Registration Database if you have previously
registered. Click the green arrow to continue. Alternatively, click
the gold star to enter your details as a new customer.

If your details were not found, try entering a different


e-mail address or zip code. If your record is still not
found, click the gold star.
3.

Enter your personal information in the window that appears. Select


your country from the list provided. If you live in the United States
or Canada, select your state or province from the list provided.
Leave the check box selected if you would like to receive an E-mail
Newsletter for the latest products and updates (highly
recommended). Check your details. Click the green arrow to
continue.

VSM Group will not give or sell your personally


identifiable information to any third party outside the
network of authorized dealers without your consent.
For detailed information on our privacy policy, visit
our website.
4.

Enter your dealer information and system purchase date in the


window that appears. Dealer 1 should be your primary dealer, the
one where you wish to do regular business. Dealer 2 should be an
extra dealer if desired, for example one you may use when
traveling. Click the green arrow to continue.

12 3D Configure: System Utilities

5.

A summary window will appear thanking you for your registration.


The installation date of your software is noted, which may be used
to determine eligibility for updates. A list of the 3D Embroidery
System software you have installed, together with the Product
License Codes, is provided. If desired, print out the summary for
your records. Click the link shown to download free designs or
fonts.

6.

After downloading, you may close the Registration window. You


will receive an e-mail confirming that your 3D Embroidery System
software is registered.

When you register a new piece of 3D Embroidery


System software, ensure your dongle is attached to a
USB port of your computer. A system check is made
automatically. This is used to update your customer
record, and a summary window will appear.

Register by Printed Form


If you have Internet access, it is recommended to
register online.
1.

Enter your personal information in the window that appears. Select


your country from the list provided. If you live in the United States
or Canada, select your state or province from the list provided. If
you enter an e-mail address, a message will appear asking if you
would like to receive an E-mail Newsletter for the latest products
and updates (highly recommended). Check your details. Click the
green arrow to continue.

2.

Enter your dealer information and system purchase date in the


window that appears. Dealer 1 should be your primary dealer, the
one where you wish to do regular business. Dealer 2 should be an
extra dealer if desired, for example one you may use when
traveling. Click the green arrow to continue.

3.

A window will appear with an option to print your registration


form. Click the print icon.

4.

The print dialog box appears. When you have set the options as
desired, click Print. It is recommended to print two copies, so that
you may keep one.

5.

The printed Registration Form contains a summary of the personal


information and dealer information you have entered, together
with your computer information. The purchase date of your
software is noted, which may be used to determine eligibility for
updates. A list of the 3D Embroidery System software you have
installed, together with the Product License Codes, is provided.

6.

Fax or mail the completed Registration Form to the recommended


VSM Group sales company in your printout.

3D Configure: System Utilities 13

Activating Your Dongle


When you have installed and registered certain 3D
Embroidery System modules, such as 3D Stitch Editor
and 3D Digitizing, you must activate the dongle (you
will be allowed to run the software up to 10 times
before the dongle must be activated).

Activate Online
Follow the instructions at the end of installing and
registering your software. Alternatively, select the
Activate Dongle button in 3D Configure at any time.
1.

Ensure your dongle is attached to a USB port of your computer.

2.

Close any 3D Embroidery System modules that may be open.

3.

Open 3D Configure.

4.

Select the Activate Dongle button and choose the online option.
You will be prompted to open your Internet connection if it is not
already open.

5.

The dongle will be automatically activated and a confirmation


message will appear.

Activate Offline
After installing and registering your software, you must
send off the printed registration form and allow enough
time for it to be received and processed. Then select the
Activate Dongle button in 3D Configure.
1.

Ensure your dongle is attached to a USB port of your computer.

2.

Close any 3D Embroidery System modules that may be open.

3.

Open 3D Configure.

4.

Select the Activate Dongle button and choose the offline option.

5.

A window will appear with the number of your dongle and a box
for you to enter the Activation Code.

6.

Contact Software Support or your local VSM Group sales company


listed in your printed registration form to obtain the Activation
Code.

7.

Enter the Activation Code and click OK.

8.

The dongle will be automatically activated and a confirmation


message will appear.

14 3D Configure: System Utilities

Reset All Modules


You may drag and drop toolbars and control panels
around the screen or customize them using View,
Customize. Use Reset All Modules if you wish to reset
the toolbars and control panels exactly as they were
when the software was installed. All Preferences settings
will be restored to their initial values.
None of the settings in 3D Configure for displaying
embroidery files and connecting to certain embroidery
machines are affected by the Reset All Modules
function.

3D Configure: System Utilities 15

3D Configure Wizard
Use the 3D Configure Wizard to set up the system
options, such as display and preferred thread range, as
well as the machine connections for your 3D Configure
software.
How To Use
1.

Click the 3D Configure Wizard button. The Welcome page of the


wizard will appear. Click Next.

2.

The Select Background Color and Texture window will appear. To


keep the Background Color pale blue, simply click Next. (To
change the color, click on the drop-down arrow next to the Color
block and a palette appears of 40 colors. Alternatively, click More
Colors to set your own color.) When the Texture check box is
selected, a textured background is used in your 3D Configure
software. The texture is similar to a knitted fabric.

3.

The Select Grid Color window will appear. To keep the Grid Color
blue-gray, simply click Next. (To change the color, click on the
drop-down arrow next to the color block and a palette appears of
40 colors. Alternatively, click More Colors to set your own color.)

16 3D Configure: System Utilities

4.

The Enter Real Size Setting window will appear. Adjust the settings
so that your 3D Configure software can display designs at their
real-world size. Hold a ruler against the screen and measure the
number of millimeters that correspond to the length of the onscreen ruler. Type this number in the box. Then click Next.

5.

The Select Output Format window will appear. Set the default
format for saving embroidery files in your 3D Embroidery System
software. Then click Next.

The preferred file format for saving embroideries is


.vp3, as this will preserve thread color information
and notes.
6.

The Select Import Thread Range window will appear. Select the
palette that will be active when loading embroidery files in your 3D
Embroidery System software unless their colors have already been
set from another Thread Range. Then click Next.

You can convert colors in the selected embroideries to


any thread range using Convert Thread Range in 3D
Organizer.
7.

A summary of the system options you have set will appear. Click
Back to change any of the options. When they are as desired, click
Next.

8.

The Select Machine for Send 1 window will appear. Select your
embroidery machine from the drop-down list. This machine or its
reader/writer device will be used for the Send I option in your 3D
Embroidery System software.

3D Configure: System Utilities 17

9.

A summary of the Send 1 options you have set will appear. Click
Back to change any of the options. When they are as desired, click
Next.

10. If you do not have another embroidery machine or reader/writer


device, select the check box Go To Finish on the window that
appears. If you do, ensure the check box is not selected. Then click
Next.
11. The Select Machine for Send 2 window will appear. Repeat the
procedure described above to configure the Send 2 option in your
3D Embroidery System software.
12. At the end of the 3D Configure Wizard a window will appear
stating that the wizard is completed. Click Finish.

18 3D Configure: System Utilities

Send Options
Use the Send Options to select the embroidery machine
or Reader/Writer device for Send 1 and Send 2. Two
Send To options are included in all modules. This is the
quick and easy way to send an embroidery to your
embroidery machine. All designs will be deleted from
the floppy disk, Personal d-Card, Programmable
Embroidery Card, creative card or creative smart card.
Only one embroidery machine or device may be
selected on each tab. If you have two machines, use
Send 1 and Send 2 options.

3D Configure: Send Options 19

The options for Send 1 and Send 2 are the same on each
tab. If you have already used the 3D Configure Wizard,
the options will be set according to the machines
selected in the wizard.

Husqvarna Viking
Designer SE

Select the USB option to send embroideries directly to a


Designer SE embroidery machine connected to your
computer via USB.
Designer I

Select the Floppy Disk option to send embroideries to a


floppy disk for embroidering on a Designer I.
Designer II / Platinum Plus

Select the USB d-Card Reader/Writer option to send


embroideries to a Personal d-Card for embroidering on
Designer II or Platinum Plus.
Rose / Orchidea / #1+ / Iris

If you have a Rose / Orchidea / #1+ / Iris, select Parallel


or USB, depending on your Reader/Writers connection
type. Send embroideries to a Programmable Embroidery
Card in the Reader/Writer.
This also selects the connection type for the 3D Reader/
Writer accessory module.

Pfaff
2140 Series

Select a direct serial connection to a Pfaff creative 2140


series embroidery machine via USB or the desired Com
port. Alternatively, choose the USB connection to send
to creative cards in a Pfaff creative smart card station.
When a direct connection via USB or a Com port is
chosen, the Send function will Express Transfer the
selected embroidery directly to the Machine Screen. The
embroidery will not be saved in the machine memory.
When the creative smart card station option is chosen,
the Send function will write the selected embroidery to
the creative card in the creative smart card station. If
20 3D Configure: Send Options

you have both, you may wish to set Send 1 to direct


connection via USB or a Com port for the 2140 series
embroidery machine, and Send 2 to the creative smart
card station. This would allow you to send embroideries
directly to the machine or a card, as desired.
This also selects the 2140 Series connection type for the
3D File Assistant accessory module.
Center embroidery in hoop

When this option is unchecked, a design sent to your


2140 series embroidery machine will be positioned in
the hoop similarly to the hoop position shown in 3D
Embroidery. When this option is checked, a design will
be placed in the center of the hoop. This option is
initially unchecked.
This option has no effect when using 3D File Assistant.
It only applies to the Send To features.
7500 Series

Select the Com port for the serial connection to a Pfaff


7500 series embroidery machine or Pfaff creative card
station.
This also selects the 7500 Series connection type for
opening embroideries from 7500 series cards in 3D
Embroidery.
Only embroideries that are 120mm x 115mm or smaller
can be sent to a Pfaff 7500 series embroidery machine or
Pfaff creative card station. An embroidery that is larger
than 120mm x 115mm will not be sent. The driver does
not give any message for this error.
2124

Select the USB option to send embroideries to creative


smart cards in the creative smart card station, ready for
embroidery on your creative 2124 embroidery machine.
This also selects the creative smart card station for the
3D File Assistant accessory module.

3D Configure: Send Options 21

Other Machines
Toyota Expert

Select the desired Com port to send embroideries


directly to Toyota Expert AD800 series embroidery
machines (AD800, AD820, AD820_A, AD830, AD850,
AD851 and AD860) through a serial connection.
The machine driver program can run in the background
while you perform other software tasks. Use the cable
connections as shown.
Cable Connections

Connection is made to the serial port on the computer,


which requires either a 9-pin or 25-pin D-type female
plug. Connection by pin numbers is as follows:
Toyota

Computer 9 pin

Computer 25 pin

1
2
3
4
5

N/C
2
3
8
7

N/C
3
2
5
4

6
7
8
9
10

4
5
N/C
N/C
N/C

20
7
N/C
N/C
N/C

11
12
13
14
15

N/C
N/C
N/C
N/C
N/C

N/C
N/C
N/C
N/C
N/C

16
17
18
19
20

N/C
N/C
N/C
N/C
6

N/C
N/C
N/C
N/C
6

21
22
23
24
25

N/C
N/C
N/C
N/C
N/C

N/C
N/C
N/C
N/C
N/C

22 3D Configure: Send Options

How to Use
1.

Check the embroidery machine is turned on and connected to the


desired serial port. The embroidery machine must be set to
receive data from the computer or AMC 388. The computer must
be set to send the data first and then the embroidery machine set
to receive.

2.

Ensure the desired embroidery is selected.

3.

Click the Send 1 or Send 2 icon. A window will appear with the
following message at the bottom: "Sending data to machine. Press
Cancel to stop".

4.

Set the embroidery machine to receive Design 1.

5.

The data will now be transferred from the computer to the


embroidery machine - a progress indicator just above the message
bar will show blue dots moving from left to right and a light will
flash on the machine display panel.

6.

If the whole design fits in the machine memory the message:


"Embroidery design sent OK" will appear.

When using earlier models, the embroidery machine


memory may not be large enough to hold all the
embroidery data. If the design is larger than the
available machine memory, the progress indicator
may remain active, with parts of the design being sent
to the memory as stitching continues. The computer
can still be used as the driver program will minimize
to the taskbar and send data to the embroidery
machine in the background.
Huskygram/POEM

Select the desired Com port to send embroideries


directly to Huskygram/POEM embroidery machines
through a serial connection.
The machine driver program can run in the background
while you perform other software tasks. Use the cable
connections as shown.
Plug and Cable Connections

Huskygram/POEM machines use an 8-pin


mini din plug, as shown.

3D Configure: Send Options 23

Connection is made to the serial port on the computer,


which requires either a 9-pin or 25-pin D-type female
plug. Connection by pin numbers is as follows:
POEM

Computer 9 pin

Computer 25 pin

N/C

N/C

N/C

N/C

Outer case

How to Use
1.

Check the Huskygram/POEM embroidery machine is turned on


and connected to the desired serial port.

2.

Ensure the desired embroidery is selected, and that it is 100mm x


100mm or smaller.

3.

Click the Send 1 or Send 2 icon and a window will appear with
options for embroidery.

4.

First select INITIALIZE, then STITCH to start embroidery. While


embroidering, the stitch data is being sent directly into the
Huskygram/POEM, so the blue dots of the Progress Indicator
remain active. Click PAUSE to stop at any time.

5.

After the first few stitches the machine will stop to allow you to
trim any excess thread. Click STITCH to restart.

6.

When an embroidery requires a color change the machine will


stop and a message will appear. Rethread the machine, then click
PULL UP THREAD and STITCH to restart.

7.

If desired you can reverse the machine either one stitch at a time
(REVERSE 1) or continuously (REVERSE MULTI). Click PAUSE to
stop reversing.

8.

At the end of the embroidery, the message: "COMPLETE. Press


EXIT to end or Initialize to repeat embroidery" will appear.

24 3D Configure: Send Options

Thread Manager
Use Thread Manager to list your personal thread
collection in a list called MyThreads and print a
MyThreads shade card. Use MyThreads to choose from
only the threads you own when changing or adding
colors in the 3D Embroidery System.

When threads are added to MyThreads, they are shown


in the Color Selection dialog box the next time it is
used in any 3D Embroidery System module.

Import Threads From Embroidery


If your friends give you .vp3 format embroideries they
have created, the embroideries may contain thread
definitions from their MyThreads that you do not have in
your own MyThreads. Use Import Threads From
Embroidery (page 37) to load MyThread definitions that
you do not have.

Updating the Standard Thread Database


If your friends give you .vp3 format embroideries they
have created, the embroideries may contain thread
definitions from a later version of the standard thread
database. New threads used from the standard thread
3D Configure: Thread Manager 25

database may not be imported using the Import Threads


From Embroidery function. This is because the new
threads are not MyThreads colors. In order to have these
colors available, the updated Standard Thread Database
must be downloaded and installed.
Use Smart Update (page 10) to check for the latest
Standard Thread Database.

26 3D Configure: Thread Manager

Find Threads
Find Threads in the Standard Database
1.

Click the drop-down arrow at the end of the Thread Range box
and choose the desired manufacturers thread range from the list.
The list of threads will change according to the chosen range.

2.

Click in the Find Thread box.

3.

Type the desired thread number from the manufacturers range. As


the number is typed, the first matching thread will be highlighted
and its details will be shown.

Find Threads in MyThreads


1.

Click in the Find Thread box in the MyThreads Database panel.

2.

Type the desired thread number without the manufacturers


abbreviation. The first matching thread will be highlighted and its
details will be shown.

3.

Alternatively, type the full thread number including the


manufacturers abbreviation. This is only necessary if you have
threads with the same thread numbers from different
manufacturers.

3D Configure: Thread Manager 27

Add Standard Threads to MyThreads


Choose the threads you own from many different
manufacturers and list them together in MyThreads. The
abbreviation for the Thread Range will be automatically
added before the number in MyThreads; for example
SuMS3 for Sulky Metallic Sliver 30 weight.
1.

Click the drop-down arrow at the end of the Thread Range box
and choose the desired manufacturers thread range from the list.
The list of threads will change according to the chosen range.

2.

To add a single color, either type in its number in the Find Thread
box, or scroll through the list and click it. It will be selected.
Alternatively you can select one of the 29 'Quick Colors' and the
nearest match in the Thread Range will be highlighted.

3.

To add a range of colors, select the first color. Then hold Shift and
click the last color. All the colors in the range will be highlighted.

4.

To add a selection of colors, select the first color. Then hold down
Ctrl and click other colors.

5.

Click the Add To MyThreads arrow icon and the chosen thread(s)
will be added to the end of the MyThreads list.

The abbreviation is a short code for the manufacturer,


the thread type and/or range name and then a
number representing the thread weight (see Thread
Weight on page 30).
If a thread already exists in MyThreads, a message will
appear showing the thread range abbreviation and
thread number. You can choose Yes to overwrite the
thread, Yes to All to overwrite this thread and any
others that are being copied, No to leave the existing
thread in MyThreads unchanged, or Cancel to stop
copying to MyThreads so you can check the existing
thread in MyThreads.

28 3D Configure: Thread Manager

Add a New Thread to MyThreads


Add or customize your own thread information.
1.

Click the Add New button and the Add Thread dialog box will
appear.

Use Copy, then Edit, to copy an existing thread in


MyThreads to use as the basis for a new thread.
2.

Enter the Thread Number. The number can be up to 13 characters


long. It may include letters, for example to include an abbreviation
for the name of the thread range. This must be a unique number in
MyThreads.

3.

Enter the Thread Name, which usually a description of the color.


The name can be up to 29 characters long.

4.

Choose the Thread Type from the drop-down list.

5.

Choose the Thread Weight from the drop-down list.

6.

Click Edit Color to use the Colors dialog box to choose a color
for your new thread, or to set the first color if it is a variegated
thread.

Variegated Thread
Use the Variegated Thread options for multi-color
threads.
1.

Click a color in the list, then click either Add Before or Add After
to add a new color within the thread before or after the selected
color. The Colors dialog box will appear so you can choose the
desired color.

3D Configure: Thread Manager 29

2.

All new colors in a thread are added with a length of 1mm. Click
the desired color, then click Edit Length to change the length of the
color along the thread. If you add a new color to a thread, use this
to change the length from the 1mm default.

3.

If desired, check Smooth Blend so that the change from one color
to the next is gradual.

Thread Options
Thread Number

Enter the desired thread number up to 13 characters


long. This must be a unique thread number in
MyThreads. You will not be able to add the thread to the
list if the number already exists in MyThreads.
Thread Name

Enter the desired thread name, which usually a


description of the color. The thread name can be up to
29 characters long.
Thread Type

Choose from the following thread types in the dropdown list:

Cotton
Cotton Mercerized
Fluorescent
Metallic
Metallic Holographic
Metallic Sliver

Metallic Sparkle
Polyester
Rayon
Silk
Wool

Thread Weight

Choose from the following thread weights in the dropdown list:

12 (0)
18 (1)
25 (2)
30 (3)
35 (4)

40 (5)
50 (6)
60 (7)
80 (8)

The number in brackets is used to indicate the thread


weight in the abbreviation of the Thread Range.

30 3D Configure: Thread Manager

Color List

The color list shows the colors that make up the


threads, and the length of each color section in mm.
Most threads are single-color threads, which are
unaffected by the length setting. For newly added
threads, there will be one color in the list, set to white
with a length of 1mm.
Edit Color

Click Edit Color to use the Colors dialog box (see


page 32) to choose a color for your new thread, or to set
the first color if it is a variegated thread.
Variegated Thread

The Variegated Thread options are used for multi-color


threads.
Smooth Blend

This alters the way the colors in the threads change from
one to the next. If this is unchecked, the change is
abrupt and changes directly from one color to the next.
If this is checked, the colors are blended across the
point where they meet, so that the change from one
color to the next is smooth.
Add Before and Add After

Click a color in the list, then click either Add Before or


Add After to add a new color within the thread before or
after the selected color. The Colors dialog box (see
page 32) will appear so you can choose the desired
color.
Edit Length

All new colors in a thread are added with a length of


1mm. If desired, use this to change the length from the
1mm default. Click the desired color, then click Edit
Length to change the length of the color along the
thread.

3D Configure: Thread Manager 31

Enter a length in mm from 1mm to 1000mm, then click


OK.
Delete

Click a color in the list then click Delete to remove it.


There is no confirmation. If there is only one color, it
will not be deleted.

Colors Dialog Box


When the Colors
dialog box appears,
it shows the
Standard color
selection. If desired,
click one of the
colors that matches
or is close to the
color of the thread.
The New/Current
box shows the
difference between
the newly chosen
color and the color
currently used.
Click the Custom tab
to be able to select
any of the 16 million
RGB colors.
Click in the blended
color palette to
choose a basic color,
then use the slider at
the side to choose
the desired
brightness level. The
HSL and RGB values
are updated as you
change the color and the color is previewed in the New/
Current box.
If you know them, you can directly enter HSL and/or
RGB values. Alternatively, use the up/down buttons on
32 3D Configure: Thread Manager

each of the HSL and RGB value boxes to make fine


adjustments to the color.

3D Configure: Thread Manager 33

Copy an Existing Thread in MyThreads


Use Copy, then Edit, to copy an existing thread in
MyThreads to use as the basis for a new thread
definition.
Highlight a thread in the MyThreads list, then click Copy
to make a duplicate of the thread at the end of the list.
The new thread has an underline and a number placed
at the end of its Thread Number to make it unique in the
MyThreads list. It is highlighted so you can Edit the
thread.
When threads are added to MyThreads, they are shown
in the Color Selection dialog box the next time it is
used in any part of the 3D Embroidery System.

34 3D Configure: Thread Manager

Organize MyThreads
Changes to MyThreads are shown in the Color
Selection dialog box the next time it is used in any part
of the 3D Embroidery System.

Change the Order of MyThreads


Threads added to MyThreads are all added at the end of
the MyThreads list. Therefore, if you do not change the
order of MyThreads the list will show the order in which
the threads were added to MyThreads. However, threads
can be moved up and down the list as desired, so that
they are listed in the order you require.

1.

Click a thread in the MyThreads list that you wish to move. It will
be highlighted.

2.

Click the Move Up and Move Down buttons to move the thread to
the desired position. It will remain highlighted while it is moved.

3.

Repeat until the MyThreads list is sorted as desired.

3D Configure: Thread Manager 35

Delete a Thread
Threads may only be deleted from the MyThreads list.
Deleting from MyThreads has no effect on the threads in
the Standard Thread Database.
To delete a thread, click the desired thread and then
click the Delete button. A message will appear to tell
you that deleting a thread is permanent and may not be
undone. Click Yes or No as desired. To delete multiple
threads, repeat the operation as desired.

Edit a Thread
Click any thread in the MyThreads list, then click Edit to
change its properties. Alternatively, double-click the
desired thread. In both cases, the Edit Thread dialog box
will appear.

Edit the thread details as required and click OK. See


Thread Options on page 30.

36 3D Configure: Thread Manager

Import Threads From Embroidery


If other users give you any .vp3 format embroideries
they have created, the embroideries may contain thread
definitions from their MyThreads databases that you do
not have in your own MyThreads database. You can use
the Import Threads From Embroidery function to add
other users thread definitions to your MyThreads
database.
This is also useful if you delete one of your own
custom thread definitions and then wish to recover it
from an embroidery that used it.
Select Import Threads from Embroidery in the File Menu
and an Open dialog box will appear where you can
select the desired .vp3 embroidery file.

Browse and select the desired .vp3 format embroidery


file. Open the file and any custom thread definitions that
do not appear in your MyThreads database will be
added. They are added to the end of your MyThreads
list.
Custom thread definitions may not be added from any
other embroidery file type. This is because the .vp3
format is the only embroidery file format that can
3D Configure: Thread Manager 37

contain the full thread information used by the 3D


Embroidery System.
Custom thread definitions may not be imported directly
from 3D Digitizing or 3D Cross Stitcher design files. If
you wish to import the custom thread definitions from
one of these design files, you must first create a
Husqvarna Viking/Pfaff .vp3 embroidery file from the
unmodified design in 3D Digitizing or 3D Cross Stitcher.
This will contain the custom thread definition which
you can then import into MyThreads.
Please note that when the Standard Thread Database
is updated, new threads used in embroideries may not
be imported to MyThreads with this function. This is
because the new threads are not MyThreads colors. To
have these colors available, use Smart Update
(page 10) to check for the latest Standard Thread
Database.

38 3D Configure: Thread Manager

Print MyThreads
Print Preview
Displays the MyThreads list, as it will appear when
printed. When you choose this command, the main
window will be replaced with a print preview window
in which the page will be displayed in its printed format.
The print preview toolbar offers you options to zoom in
and out of the page, start a print job, view One or Two
Pages as required, and browse backward and forwards
through the pages using the Next Page or Previous Page
buttons.

Shortcut

Keys: Alt, F, V
The print preview toolbar offers you the following
options:
Print

Bring up the print dialog box, to start a print job.


Next Page

Preview the next page to be printed. If this is grayed out


then you are on the last page.
3D Configure: Thread Manager 39

Prev Page

Preview the previous page to be printed. This is grayed


out when you are on the first page.
One Page / Two Page

Preview one or two printed pages at a time.


Zoom In

Take a closer look at the page to be printed.


Zoom Out

Take a larger look at the page to be printed.


Close

Close print preview and return to the Thread Manager


window.

Print MyThreads
Prints all the threads in the MyThreads database.
This command presents a Print dialog box, where you
may specify the number of copies, the destination
printer, and other printer setup options. You may also
access the Print Preview from the File menu.

Shortcuts

Keys: Alt, F, P; Ctrl + P


Printer

Select the printer you want to use.


40 3D Configure: Thread Manager

Properties

Displays a dialog box where you can make additional


choices about printing, specific to the type of printer
you have selected.
Print to File

When this option is checked, you will be prompted for a


file name after you click OK. The print job will then be
saved with the file name you specify and can be sent to
the printer at a later time.
This is an advanced Windows printing option.
Print Range

Select the range of pages you wish to print.


Copies

Select the number of Copies you wish to print. If you


choose to print more than one copy, you can choose to
Collate the copies.

3D Configure: Thread Manager 41

Back Up and Restore MyThreads


Backup MyThreads
Use Backup MyThreads to make a safe copy of your
MyThreads database. Some of the reasons you may wish
to do this include:
You are about to make a lot of changes to your
MyThreads list.
You wish to give your MyThreads list with a friend.
You wish to save MyThreads in preparation for
upgrading your computer or operating system.

You can enter a different name to use for the backup file
name. For instance, you could edit the name to show
todays date.
Shortcut

Keys: Alt, F, B

42 3D Configure: Thread Manager

Restore MyThreads
Use Restore MyThreads to restore a previously backedup copy of MyThreads. You may wish to do this, for
instance, if you changed the MyThreads list for some
reason and you then decide you dont want to keep the
changes. Also, you could use this to load a MyThreads
list that was made by a friend, although you should
Backup your own MyThreads list before you do this.

Click the desired backup file and then click Open.


Ensure that all other 3D Embroidery System modules
are closed before attempting to restore a MyThreads
database.
Shortcut

Keys: Alt, F, R

3D Configure: Thread Manager 43

Troubleshooting
Error Messages
Send to All Devices
"Cannot send design. Card write currently in progress."

This message will appear if you attempt to send an


embroidery when another 3D Embroidery System
module is already part way through sending an
embroidery to the same card. Wait until the first module
has finished writing and then try again.
"No stitches to send."

This message will appear if you attempt to send an


embroidery, but there is no embroidery loaded so no
stitches can be sent. Load the desired embroidery and
try again.

Send to Designer I Floppy Disk


"Error. No disk in drive."

This message appears if there is no disk inserted in the


floppy disk drive of your computer when you select the
Send To function.
"Error. Disk access denied."

This message appears if the disk inserted in the floppy


disk drive of your computer when you select the Send
To function is write-protected.
"Error. Wrong disk size. Use 1.44MB only."

This message appears if a 720K floppy disk is inserted in


the floppy disk drive of your computer when you select
the Send To function. Replace with a 1.44MB disk.

Send to Designer II / Platinum Plus d-Card Reader/


Writer
"Error. No d-Card Reader/Writer unit is connected."

This message appears if the d-Card Reader/Writer is not


connected correctly to a USB port of your computer

44 3D Configure: Troubleshooting

when you select the Send To function. Refer to the


hardware installation guide for more details.
"Error. No d-Card is inserted."

This message appears if there is no d-Card inserted in


the d-Card Reader/Writer when you select the Send To
function.
"Error. Cannot write to d-Card."

This message appears if the Personal d-Card is defective


or if a d-Card is pulled out of the d-Card Reader/Writer
during the writing process.
"Error. d-Card is not programmable."

This message appears if a Husqvarna Viking read-only


Embroidery d-Card is inserted in the d-Card Reader/
Writer when you select Send To; replace with a Personal
d-Card.
"Error. This d-Card contains a sewing machine upgrade program.
Click OK to continue."

This message appears if the Personal d-Card placed in


the d-Card Reader/Writer contains a program that can
update your Husqvarna Viking Designer II sewing
machine software. If you do not wish to update at this
time, click OK to continue the Send To procedure. The
update program will be erased when the embroideries
are written to the d-Card.

Send to Rose / Orchidea / #1+ / Iris Reader/Writer


"Reader/Writer not found."

This message appears if the Reader/Writer is not


connected correctly to your computer when you select
the Send To function. Refer to the hardware installation
guide for more details.
"No card is inserted."

This message appears if there is no Embroidery Card


inserted in the Reader/Writer when you select the Send
To function.

3D Configure: Troubleshooting 45

"Cannot write to card."

This message appears if a Husqvarna Viking preprogrammed Embroidery Card is inserted in the Reader/
Writer; replace with a programmable card. It may also
appear if the programmable card is defective or if a card
is pulled out of the Reader/Writer during the writing
process.
"Cannot erase to card."

The card is not erasable. This message can appear if a


card is pulled out of the Reader/Writer during the
erasing process.

Send to 2140 Series Embroidery Machine


"A later version of creative 2140 software is required. Visit
www.pfaff.com or your local dealer."

This message will appear if the software in your 2140


series embroidery machine does not support direct
transfer from 3D Embroidery System modules. The latest
2140 series software is available on the Internet from
www.pfaff.com. If you do not have an Internet
connection, your dealer will be able to update your
2140 series embroidery machine.
"Communication has not been established with the machine.
Ensure that the machine is switched on, and the cable is connected
between the computer and machine, then click OK."

This message appears if you attempt to send an


embroidery without being connected to a Pfaff creative
2140 series. The error message will appear after trying
to connect for 2 seconds. Plug in or turn on the Pfaff
creative 2140 series embroidery machine, then click
OK.
"Machine memory is full. You must delete some designs or folders
to make room for designs."

This message appears if there is no room in the Machine


Memory to transfer the embroidery you have selected.
Delete some embroideries, then try again.

46 3D Configure: Troubleshooting

"Error transferring filename.ext. Error 115 while saving to the


machine. Please try again."

This error may occur occasionally, owing to electrical


interference. Retry the transfer. If this error occurs more
than three times in a row, try the Machine Closedown
Procedure on page 56.
"Cannot send file to the 2140 as 3D File Assistant is open. Close 3D
File Assistant and try again."

This message will appear if you are already connected to


your 2140 series embroidery machine with the 3D File
Assistant accessory. Close 3D File Assistant to make the
connection available to other 3D Embroidery System
modules.
"Error. Cannot find ST-ART folder."

This message will appear if the software in your 2140


series embroidery machine does not provide the ST-ART
folder, or if the ST-ART folder has been deleted from the
machine memory. The latest 2140 series software is
available on the Internet from www.pfaff.com. If you do
not have an Internet connection, your dealer will be
able to update your 2140 series embroidery machine. If
the ST-ART folder has been deleted, re-create it with
Data Manager or 3D File Assistant.

Send to creative smart card station


"Unable to make Connection. Please ensure that the Pfaff creative
smart card station is properly connected to your computer."

This message appears if you attempt to send an


embroidery without being connected to a Pfaff creative
smart card station. Plug in or turn on the Pfaff creative
smart card station, then try again.
"There is no creative card in the Pfaff creative smart card station.
Please insert one."

This message appears if you attempt to send an


embroidery to the Pfaff creative smart card station and
there is no card of the correct type in the smart card
station. If you are sending an embroidery for a 2140
series embroidery machine, insert a creative personal
card. If you are sending an embroidery for a 2124
3D Configure: Troubleshooting 47

embroidery machine, insert a creative personal smart


card
"Card is read-only."

This message appears if you attempt to send an


embroidery to a creative card that has pre-programmed
embroideries, and is set as read-only. Replace the card
with a personal card and try again.

Send to 7500 Series Embroidery Machine or creative


card station
"The Card is Copyright protected. You are not allowed to read or
modify the contents of this Card."

This message appears if you try to read in one of the preprogrammed Pfaff creative Fantasy embroidery cards.
Replace with a formatted programmable creative card.
"The card must be formatted. Click OK to continue."

This message appears if the new creative card inserted


requires formatting. When a creative card is first
purchased it must be formatted. There are options to set
Number, Size and Title. The Number is a four-digit
number that will be displayed on the multi-function
display of the embroidery machine. The Title is a
description field for the card that will be displayed on
the multi-function display of the embroidery machine.
The Size gives a choice between 128Kb (mauve card) or
512Kb (red card).
Format the card as follows:
1.

Ensure your computer is linked either to the Pfaff creative card


station or Pfaff embroidery machine, that the station or machine is
turned on, and that there is a new creative card inserted.

2.

Click Send 1 or Send 2, as configured for your Pfaff creative card


station or 7500 Series embroidery machine. The driver will
automatically detect that the card requires formatting. A message
will appear telling you that the card must be formatted. Click OK
to continue.

3.

A dialog box appears with options to set Number, Size, and Title.

4.

Click in the Number or Title Box and the arrow cursor becomes
an I-bar.

5.

Type the desired Number or Title.

48 3D Configure: Troubleshooting

6.

Select the desired Size from the drop-down list; either 128Kb for a
mauve card or 512Kb for a red card. When all the settings are as
desired, click OK.

7.

Follow the instructions in the machine manual to initialize the card.

"Error while configuring the card parameters."

This message appears if there is a problem while


formatting the creative card. Check the parameters you
have set, for example the size is correct, and try again.
"The card is not initialized. Press the card-key at the sewing
machine and enter a unique card number."

After formatting a creative card, you may need to


initialize it. Follow the instructions in the machine
manual.
"No programmable Card."

This message may appear if a pre-programmed card or


non-formatted card is inserted, or if there is no card in
the machine. Ensure that a creative Card that has been
formatted and initialized is inserted in the creative card
station or embroidery machine, then try again.
"An error occurred while writing to the card."

This message may appear if the embroidery you are


attempting to transfer is corrupt, or if there is a
communication error while transferring the embroidery.
Check the cable connections and try again.
"The pattern is too large to save it in one card segment (32KB). Do
you want to split the pattern?"

This message appears if the embroidery you are trying to


transfer to the creative card is larger than approximately
14,500 stitches, and will automatically be split into two
or more segments for embroidering. A number (1, 2,
and so on) will be added to the thumbnail picture for
each section of the embroidery on the multi-function
display of the embroidery machine. Follow these
instructions to split the embroidery:
1.

Print a worksheet for the embroidery.

2.

Ensure your computer is linked either to the Pfaff creative card


station or Pfaff embroidery machine, that the station or machine is
turned on, and that there is a new creative card inserted.

3D Configure: Troubleshooting 49

3.

Click Send 1 or Send 2, as configured for your Pfaff creative card


station or 7500 Series embroidery machine.

4.

The message appears telling you that the embroidery is too large
to save in one card segment, and asking you if you want to split the
pattern. Click Yes to continue.

5.

Another message appears telling you that the embroidery is being


saved to the card. The name or number of the embroidery has (1)
or (2) appended.

6.

With the card into your embroidery machine, select section 1 and
stitch it out.

Once the embroidery has been split into two sections,


the machine sees each section as a separate file and
numbers the colors in each of the files, starting at
Color 1. If the sections are created by splitting a color
block, this will cause a duplication of the last color in
the first section and the first color in the second
section. For instance, the first section (File 1) may have
colors 1-6 while the second section (File 2) has colors
6-7.
7.

When section 1 is completed, select section 2. The machine will


ask for color number 1. Because two separate files have been
created, you are being asked for the first color of the second file,
but you do not have to change the thread. At this point you must
refer to your printed worksheet. Continue using the required
colors in the correct order and continue stitching.

"There is not enough room on the Card. Do you want to delete


some Designs?"

This message appears if there is no room on the card for


the embroidery you are trying to transfer. If desired,
delete some embroideries as follows, then try again:
1.

Click Yes to continue when the message appears.

2.

The Card directory dialog box appears with blue thumbnail images
of the embroideries on the card. If there are more than 12
embroideries, a scroll bar appears to allow you to browse through
all the embroideries.

3.

Click on the picture of the embroidery you wish to delete to


highlight it, then click delete.

4.

Click Close and try to send the embroidery again.

5.

Repeat as necessary until you can send the embroidery


successfully.

50 3D Configure: Troubleshooting

"There was an error transferring the Design to the machine. Please


check all the connections and try again."

This message may appear if there is a communication


error while sending an embroidery. Check the cable
connections, the Com port settings in 3D Configure and
try again.
"No communication with the machine. Please check all the
connections and Com port settings in 3D Configure."

This message may appear if there is a communication


error with the machine. Check the cable connections,
the Com port settings in 3D Configure and try again.
"A timeout-error occurred. Switch the creative card station on and
off and try again."

This message appears if there is a problem reading or


writing embroideries related to the serial port (Com
port) where the creative card station is connected.
Check the cable connections, switch the creative card
station on and off and try again.

Send to Huskygram/POEM
"Thread Broken"

This message appears if the top or bottom thread is


broken in the Huskygram/POEM embroidery machine.
Rethread or thread a new bobbin, then restart.
"Cover open"

This message appears if either the top or the hook cover


is open in the Huskygram/POEM embroidery machine.
Close the cover, then restart.
"The machine will not accept data."

Occasionally a Huskygram/POEM machine will switch


on in the wrong state and will not accept data. If so
switch the Huskygram/POEM off and then back on.

Using Thread Manager


"The thread ABCDE-9999 already exists in MyThreads database.
Do you want to overwrite it?"

This message will appear when you copy a thread from a


standard thread range to MyThreads, and the thread has
already been copied.
3D Configure: Troubleshooting 51

"The Thread Number already exists. The Thread Number field will
be set to a unique value. Please re-edit."

This message will appear if you enter a Thread Number


that already exists in MyThreads, when adding or editing
custom MyThreads. Click OK, and an underline and
number will be added to the end of the Thread Number
to make it unique. If desired, click in the Thread
Number box and re-edit it.
"This action is permanent and may not be reversed. Do you wish to
continue?"

This message will appear when you try to delete a


thread definition from MyThreads. If you wish to go
ahead and delete the thread, click Yes. Otherwise click
No.
"Error - thread range is corrupt or missing. Cannot start module.
Reinstall the thread database."

This message may appear when starting a 3D


Embroidery System module if the standard thread
database has become corrupt, or if ThreadDataBase.mdb
in the System folder has been deleted. Try restarting
your computer. If the message still appears you may
need to uninstall and reinstall your 3D Embroidery
System. Remember to use Smart Update after
reinstalling.
"Import has detected some new thread ranges. Please go to the
VSM Software website to download these."

This message may appear when you use the Import


Threads From Embroidery function. This indicates that
the embroidery contains standard threads from a later
version of the database that you have installed. Use
Smart Update to obtain the latest version of the standard
thread database.
"Could not back up to the selected path."

This message may appear if you attempt to back up your


MyThreads database to a folder that is read only (for
instance, if you try to back up directly to a CD) or if you
are attempting to overwrite an existing file that is read
only. Choose a different location or a different backup
name.
52 3D Configure: Troubleshooting

"Warning! Restoring your MyThreads database will result in loss of


all changes. Continue?"

This message appears when you restore a previously


backed up copy of your MyThreads database. This
message is to inform you that all the threads in the
current MyThreads database will be replaced with the
restored threads. This action cannot be undone. If you
are unsure about continuing, click No, make a new
backup of the current MyThreads database and ensure a
different name is used for the backup, then start the
restore process again.
"There was an error while restoring your database. Please ensure
that all 3D system programs are closed and try again."

This message will appear when you try to restore a


previously backed up copy of your MyThreads database
if there are 3D Embroidery System modules that are
using the current MyThreads database. Close all other
3D Embroidery System modules and try again. If the
message still appears, restart your computer and try
again.
"You must enter something inside the Thread Number field."

This message will appear when you try to save a new or


edited thread if the Thread Number is blank. The Thread
Number may not be blank. Enter a Thread Number and
click OK.

Using the Thread Database in 3D Embroidery System


Modules
"The color xx has been found in your database, but the thread color
is not exactly the same."

This message appears if the Thread Range and Color


Number of the selected color are identical to those in
your thread database, but some aspect of the color is
different. It could be a different material or weight, or
have additional colors as a variegated thread. This could
happen if the design you are attempting to edit was
supplied by someone with a different version of the
color, for instance if they have edited it in MyThreads, or
if they have a later version of the thread database.

3D Configure: Troubleshooting 53

Use the Import Threads From Embroidery function to


add other users thread definitions to your MyThreads
database.
1.

Select Import Threads from Embroidery in the File Menu and an


Open dialog box will appear.

2.

Select the desired .vp3 embroidery file.

3.

Click Open and any custom thread definitions that do not appear
in your MyThreads will be added to the end of your MyThreads list.

"Could not find xx in your database. Matching to closest thread in


yy."

This message appears if the Thread Range of the


selected color is not found in your thread database. This
could happen if the design you are attempting to edit
was supplied by someone with a later version of the
thread database.
To check for the latest updates for the 3D Embroidery
System, use Smart Update in 3D Configure.

54 3D Configure: Troubleshooting

Other Topics
Screen Appearance
"When I start 3D Configure, I cannot see the OK, Cancel, Apply
and Help buttons at the bottom of the window."

The 3D Embroidery System requires a minimum screen


screen resolution of 1024 by 768 pixels. If your screen
resolution is less than this (800 by 600 or less), you will
not be able to see all of the screen elements in 3D
Configure and other parts of the 3D Embroidery System.
Refer to the 3D Embroidery System Getting Started
Guide for details on system requirements and changing
monitor display properties.

Sending Embroideries
"I am having problems sending embroideries."

Open the 3D Configure setup utility. On the Send 1 or


Send 2 tab, check that the correct option is selected for
your embroidery machine, Reader/Writer or card
station. For example, if your device uses a Com port,
ensure the correct Com port is selected.

Send to Designer I Floppy Disk


"I am having problems writing embroideries to a floppy disk."

First try another disk. If the problems are limited to one


disk, try formatting it fully. If you still experience
problems, throw it away.

Send to Designer II / Platinum Plus


"There is no light showing on my d-Card Reader/Writer."

The green LED on the d-Card Reader/Writer is visible


only while you are Reading a d-Card or Writing a d-Card.
At all other times it is not lit up, even if the d-Card
Reader/Writer is connected correctly to the USB port of
your computer.

3D Configure: Troubleshooting 55

Send to Rose / Orchidea / #1+ / Iris Reader/Writer


"I am having problems writing embroideries to an Embroidery
Card."

First try another card and check the Reader/Writer is


connected correctly. If the problems are limited to one
card, erase it completely by opening 3D Reader/Writer,
then using the Write Card function with no
embroideries loaded on the screen.

Send to 2140 Series Embroidery Machines


"I am having problems sending files to my 2140."

Open the 3D Configure setup utility. On the Send 1 or


Send 2 tab, check that the Com port (serial port) is set
correctly for transfer to your creative 2140 machine.
"I have sent a design to the machine, but it will not fit into any of
the machine hoops."

Check your 2140 Series machine User's Guide for


information on how to adjust for different hoop sizes.
Machine Closedown Procedure

If you are having repeated but intermittent errors


between your computer and the creative 2140, it is
possible that there is electrical interference between
them. Use the following procedure to clear the
connection:
1.

Ensure the 3D File Assistant accessory is closed.

2.

Switch off your creative 2140.

3.

Eject the creative Card from the second slot.

4.

Eject the PC Card from the creative 2140 and unplug the other end
of the cable from your computer.

5.

Wait 30 seconds.

6.

Connect the cable to your computer and plug the PC Card back
into the creative 2140.

7.

If required, plug the desired creative Card into the second slot.

8.

Switch on your creative 2140.

9.

Try to send an embroidery.

56 3D Configure: Troubleshooting

General Use of MyThreads


Colors in 3D Embroidery System Files

The 3D Embroidery System will display threads in a file


in the same way on any computer where it is installed.
That is, the colors used will be the same even if they are
reproduced slightly differently on different monitors.
You can print a worksheet to see the colors and color
names used in a particular design. This is true, even if
you do not have all the threads in a design defined in the
Standard or MyThreads databases on your computer.
This is because 3D Embroidery System designs have
complete information for each of the threads it uses.
Any of the following file types is a 'design' that has full
3D Embroidery System thread definitions:

Husqvarna Viking/Pfaff .vp3 embroidery file


3D Digitizing .can design outline file
3D Cross Stitcher .krz design file
Font .nft file
Shapes .nsp file

Only Husqvarna Viking/Pfaff .vp3 embroidery files


can be used to import custom thread definitions into
your MyThreads database.
Each thread used in a design will fall into one of the
following categories:
A thread you have added to MyThreads from the
Standard Thread Database and which you have not
changed. This will apply to most of your colors if you
have used MyThreads to catalogue your thread
collection.
A thread from the Standard Thread Database.
A thread which you formerly added to MyThreads
from the Standard Thread Database, used in some
designs and then deleted from MyThreads.
A custom thread that has been added to MyThreads.
You could have added this yourself or added it to
MyThreads from a design from somebody else.

3D Configure: Troubleshooting 57

A thread from the Standard Thread Database that is


not on your own Standard Thread Database because
your database is out of date.
A custom thread defined in the file that does not
appear in the your MyThreads database.
The availability of threads in the Standard Thread
Database and MyThreads will only affect parts of the 3D
Embroidery System where you can change colors, as
follows:
Editing modules: 3D Embroidery, 3D Vision and 3D
Stitch Editor
Design modules: 3D Digitizing, 3D Cross Stitcher, 3D
Font Digitizing, 3D QuickFont
Below are some situations you may encounter according
to the availability of thread definitions, as categorized
above.
"I have a vp3 embroidery from another user that uses a custom
thread definition they designed in MyThreads."

If you attempt to change the color, a message will


appear to indicate that the thread is not found in
MyThreads, and the nearest MyThreads match will be
selected. If you wish to keep the thread color, click
Cancel in the Color Selection dialog box, then use
Import Threads From Embroidery in Thread Manager to
load the custom thread definition. Otherwise, select a
replacement thread.
"I have a design with MyThreads colors that are unmodified copies
from the Standard Thread Database, but they are not in my
MyThreads list."

If you open a file that has colors from MyThreads that


are unmodified copies of standard threads, but do not
exist as copies in your MyThreads list, the color will be
identified and selected in the original thread range when
you click the color to change it.
"I have a design with custom colors that have been deleted from
MyThreads."

If you attempt to change the color, a message will


appear to indicate that the thread is not found in
MyThreads, and the nearest MyThreads match will be
58 3D Configure: Troubleshooting

selected. If you wish to keep the thread color, click


Cancel in the Color Selection dialog box, then use
Import Threads From Embroidery in Thread Manager to
load the custom thread definition. Otherwise, select a
replacement thread.
"I have a .can or .krz design from another user that uses a custom
thread definition they designed in MyThreads."

If you wish to add the custom MyThreads to your own


MyThreads, create a .vp3 embroidery from the design,
then use Import Threads From Embroidery in Thread
Manager to load the custom thread definition.
"I have a design from another user that uses threads from the
Standard Thread Database that I do not have."

You may not use Import Threads From Embroidery to


add these threads to either your Standard Thread
Database or MyThreads. Use Smart Update to find and
download the latest thread database, which you can
then install.

3D Configure: Troubleshooting 59

General fault diagnosis


To try to determine the cause of any odd difficulties
with the 3D Embroidery System, the best method is to
reboot the computer in safe mode. If the problem is
then solved, you know that some clash of hardware and/
or software such as device drivers is to blame. You can
then obtain more help from your computer dealer to
analyze the cause and reconfigure your computer if
necessary.
To start Windows in safe mode
1.

Close all programs.

2.

Click Start, and then click Shut Down or Turn Off Computer,
whichever is shown.

3.

Click Restart. If necessary, click OK to confirm.

4.

Your computer will shut down and restart.

5.

As your computer restarts, press and hold the F8 key until a menu
of Windows startup options appears.

When you hold down the F8 key, your computer may


beep rapidly and report keyboard errors as it restarts.
Release the F8 key briefly to skip any errors and press
F8 again until you have the Startup Menu on your
screen.
6.

Use the up and down arrow keys to highlight Safe mode, and then
press ENTER.

60 3D Configure: Troubleshooting

Index
Symbols
#1+ .......................................................... 20
Numerics
2124 ........................................................ 21
2140 Series .............................................. 20
3D Background.......................................... 5
3D Configure Wizard............................... 16
7500 Series .............................................. 21
A
About
3D Configure..................................... 3
Thread Manager ................................ 3
Activate Offline ....................................... 14
Activate Online........................................ 14
Activating Your Dongle ........................... 14
Add
After ................................................ 31
Before .............................................. 31
New Thread to MyThreads.............. 29
Standard Threads to MyThreads...... 28

Length ............................................. 31
Thread............................................. 36
EditLength............................................... 31
Error Messages ........................................ 44
F
File
Format............................................... 4
Output Format .................................. 7
Find Threads ........................................... 27
in MyThreads .................................. 27
in Standard Database....................... 27
Form Registration.................................... 13
Format
File .................................................... 4
Output............................................... 7
Free Designs and Fonts ........................... 11
G
Getting Started .......................................... 1
Gold Star ................................................. 12
Grid ........................................................... 6
H
Huskygram/POEM................................... 23
Husqvarna Viking.................................... 20

B
Back Up and Restore MyThreads ............ 42
Background ............................................... 5
Backup MyThreads.................................. 42
Blend ....................................................... 31

I
Import
Thread Range .................................... 7
Threads From Embroidery .............. 25
Iris ........................................................... 20

C
Cable Connections ............................ 22, 23
Cancel ....................................................... 2
Center embroidery in hoop .................... 21
Change Order of MyThreads ................... 35
Close.................................................... 2, 40
Color ......................................................... 5
Color Edit ................................................ 31
Color List ................................................. 31
Colors Dialog Box ................................... 32
Configure Wizard .................................... 16
Connection
Cable ............................................... 22
Plug and Cable ................................ 23
Conventions .............................................. 4
Convert Thread Range .............................. 7
Copies ..................................................... 41
Copy Existing Thread in MyThreads ....... 34

L
Length ..................................................... 31

D
Delete ...................................................... 32
Delete a Thread ....................................... 36
Designer I ................................................ 20
Designer II / Platinum Plus...................... 20
Designer SE ............................................. 20
Desktop Shortcuts..................................... 2
Dongle Activation.................................... 14
E
Edit
Color ............................................... 31
61 3D Configure: Index

M
Machine Closedown Procedure .............. 56
Machines ................................................. 22
Module Reset .......................................... 15
MyThreads .............................................. 57
Add New ......................................... 29
Add Standard Threads ..................... 28
Backup ............................................ 42
Change Order.................................. 35
Copy Existing Thread ..................... 34
Find Threads ................................... 27
Organize.......................................... 35
Print .......................................... 39, 40
Restore ............................................ 43
N
New Thread in MyThreads...................... 29
Next Page ................................................ 39
O
Offline Activation ................................... 14
One Page / Two Page .............................. 40
Online Activation .................................... 14
Online Registration ................................. 11
On-screen pointers ................................... 4
Options ..................................................... 5
Options, Send ......................................... 19
Orchidea ................................................. 20
Order of MyThreads................................ 35

Organize MyThreads ............................... 35


Other Machines ....................................... 22
Other Topics............................................ 55
Output File Format.................................... 7
P
Pfaff ......................................................... 20
Platinum Plus........................................... 20
Plug and Cable Connections ................... 23
Pointers ..................................................... 4
Prev Page ................................................. 40
Preview Print........................................... 39
Print......................................................... 39
MyThreads................................. 39, 40
Preview ........................................... 39
Range............................................... 41
Registration Form............................ 13
to File .............................................. 41
Printer ..................................................... 40
Properties ................................................ 41
R
Real Size .................................................... 6
Register
by Printed Form .............................. 13
Online.............................................. 11
Your Software.................................. 11
Reset All Modules .................................... 15
Restore MyThreads............................ 42, 43
Rose / Orchidea / #1+ / Iris .................... 20

Standard ...........................................38
Updating ..........................................25
Thread Manager ...................................7, 25
Thread Range
Convert ..............................................7
Import................................................7
Toyota Expert ..........................................22
Troubleshooting ......................................44
U
Updating
Software...........................................10
Standard Thread Database ...............25
Utilities.......................................................9
V
Variegated Thread..............................29, 31
W
Weight......................................................30
Where To Start...........................................2
Wizard......................................................16
Z
Zoom In ...................................................40
Zoom Out ................................................40

S
Safe Mode ................................................ 60
Send Options........................................... 19
Shortcuts on Desktop................................ 2
Smart Update........................................... 10
Smooth Blend .......................................... 31
Software
Registration ..................................... 11
Updating.......................................... 10
Standard Thread Database....................... 38
Standard Threads in MyThreads .............. 28
Start Menu ................................................. 2
Starting 3D Configure................................ 2
System Options ......................................... 5
System Utilities .......................................... 9
T
Terms and Conventions............................. 4
Texture ...................................................... 6
Thread
Delete .............................................. 36
Edit .................................................. 36
Find ................................................. 27
Find in MyThreads........................... 27
Import From Embroidery ................ 25
Name ............................................... 30
Number ........................................... 30
Options............................................ 30
Type................................................. 30
Variegated.................................. 29, 31
Weight ............................................. 30
Thread Database
3D Configure: Index 62