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Medical Software

Simple | Intuitive | Flexible | Complete

Main value
Organizes, simplifies and automates complex
processes and workflows;
Cross departmental automation and
organizational processes that cover multiple
departments;
Dramatically decrease operational costs and
improves employees' effiency;
Increases the company's agility and
competitiveness;
360 view over the performance indicators;
Increases customer loyality;
Collaborative working environment, focused on
satisfying business partners needs;
Updates and develops customers' business needs.

Management value
Provides key reports and analysis for executives to
run business;
Reports with the ability to go from high level to
low level detail;
Comprehensive insight from all departments and
systems;
Provides executive dashboards, on-spot quick
facts and real-time notifications.

Employees value
Clean and friendly user interface;
Commonly performed tasks can be automated;
Can provide data from other applications and
sources;
Can access various reports from the same
interface;
Provides technical support directly from the
application interface;
Provides development methods and tools for
business flows and entities directly from the
application.
Market value

Charisma Medical Software is ranked by IT


Europa as one of the top 5 Vertical Market
Enterprise Solutions

The market of medical services is


usually facing serious problems
due to the lack of funds,
overloading, low quality of the
services and treatments applied.
All these challenges can be
overran when the medical units
will have access to an overview on
the entire performed activity that
enables them a better control on
resources, clear tracking of the
recorded costs at any level
(medical unit, section, room or
bed), clear tracking of all the
provided services, as well as the
lowering of the routine work
volume for a greater focus on the
medical institutions essential
activities.

Modules:
n
General Configuration
n
Patients
n
Appointments
n
Polyclinic Care Unit
n
Medical Examinations
n
Treatment Schema
n
Family Medicine
n
Occupational Medicine
n
Emergency Rooms / Admissions
n
Ward
n
Surgery Ward
n
Laboratory
n
Pharmacy
n
Medical Investigations
n
Imaging
n
Contracts & Insurance
n
Billing
n
Contract Management
n
Partner Network
n
Reports / DRG
n
Interface with other Systems
n
EMR (Electronical Medical Record)
n
Self Service Portal

The complex activity within a medical unit should rely on a powerful reporting engine and a
unique, easily accessible and real time updated information source, regarding patients flow
within the medical unit, performed examinations and medical tests or prescribed medication.
Besides the care for the patients' health, the medical institutions need a strict inventory
management, the reduction of operational costs by quickly recording and accessing the
information from a unique information system or the automation of the specific internal
processes. Only an integrated information system can contribute to creating a modern, efficient
and productive medical environment that is strongly oriented on the patients' satisfaction.
Charisma Medical Software is a modular software solution that integrates and optimizes
processes, flows, operational and financial activities specific to hospitals, clinics, drugstores and
medical laboratories. The product offers the possibility of electronic bids for selecting the
suppliers of drugs, instruments, repairs, consumable items or food, while being integrated with
HL7 transmission protocol for retrieving and processing data from laboratory analyzers.

Complete end-to-end solution


Charisma Medical Software covers all the internal
processes within any type of state or private, local or
international medical institution, regardless its size or
complexity.

Why Charisma
Medical Software?
The unique expertise of
Charisma team, formed
after an impressing
number of complex
implementations in
countries from Central
and Eastern Europe, as
well as the exceptional
modularity and
adaptability of the
product, make Charisma
Medical Software the
logical choice for
optimizing the internal
processes for any
hospital, clinic,
drugstore or laboratory,
regardless its size or
complexity.

The experience and expertise of the implementation


team
The Charisma experts unique experience is based on
a vast number of complex implementations in
national or multinational medical institutions,
integrating and offering business processes and best
practices used in the largest hospitals, clinics or
laboratories existing on the European market.
Advanced modularity, scalability and adaptability
Charisma Medical Software modules can work
standalone or together, and can be natively integrated
with any other ERP, Human Resources or BI solution
within Charisma Business Suite. This exceptional
modularity, as well as the use of the most modern
software technologies and architectures enables a
remarkable adaptability to the specifics of any single
institution. Furthermore, the integration of hospitals
(multiple specialty sections), interfaces in various
international languages or multi-currency calculations
offers a unique, transparent image on the activity of
the institution.
Quick and transparent access to the system
The latest technology enables secured access via Web,
anytime, anywhere. Access is done based on the
access rights preconfigured according to the internal
security policy of the institution, depending on each
type of user involved in the medical process.

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Differentiators
Complete end-to-end solution for any type of medical institution, state or
n
privately held, locally or internationally localized;
The experience and expertise of the specialists, innovators and implementations
n

Customer loyalty
through better
compliance with
appointments, online
access to electronic
records or history of
medical data analysis,
cost control and
processing speed
increase, data
systematization or
integrated reporting
inside the informatic
system are just some of
our strong competitive
advantages that we can
offer to any medical or
pharmaceutical
institution.

team with complete medical solutions that comply with existing requirements;
Advanced modularity, scalability and adaptability for any type of business model
n
or institution;
Multi-location and multi-section;
n
Secured web access and client applications for each type of user involved in the
n
health care process;
Based on the latest technology as well as native integration with TotalSoft
n
solutions: Charisma BC Pharm, Charisma Analyzer 2010, Charisma Cost Control.

Benefits

for the medical


Costs and resources control
n
through an integrated flow and a
complete solution that automates
the exchange of information
(schedules, patients' electronic
records, medical test result
automatically transmitted between
laboratory and patient/doctor),
ensures the accuracy and increases
the institution's profitability;
Processing speed by quickly
n
capturing and querying the
information through the
automation of entire patient or a
medical test route;
Covers all stages, from scheduling
n
or recording the patient in
clinic/emergency room, recording
primary examination and diagnosis,
medication prescription, invoicing,
lab tests, advanced examination or
surgery stage, hospitalization, to the
discharge of the patient;
Strict control of expenses and
n
revenues by tracking expenses,
revenues, as well as accounting

institution

entries of all examinations and tests


performed within the institution;
Efficient inventory management
n
n
at drugstore level
n
at each laboratory level
n
at hospital or clinic level;
Reduced internal costs with paper,
n
film, space and other physical
devices by replacing the physical
management of patient records
with electronic record (EMR
Electronic Medical Record); it
ensures the complete management
of the electronic records for each
patient of the hospital, clinic or
laboratory;
Complete management of
n
electronic records for every patient
of the hospital or clinic by assuring
permanent charge, transmission
and update;
24/7 access for doctors to patient
n
data, visit history, and past and
current diagnostics;

Benefits

for the patient

n
Maintaining his/her loyalty
through:
n
online scheduling using
secured Web access;
n
call-center automatic or
operator based scheduling;
n
correct, on time notification
about results of the medical
examinations and tests
(online access, SMS, e-mail,
phone);
n
new services promoting;

n
loyalty cards with points
accumulation and discounts;
n
online examinations;
Non-stop access to medical data
n
electronic records, as well as for
the history of tests and results;
Effective online self appointment
n
scheduling: the patient has a
centralized schedule system and
receives confirmations and
reminders for them via e-mail,
phone or SMS.

6 7

Time management improved by:


n
n
the best management of
schedule through elimination
of schedule time waste, during
a day;
n
optimization of the average
time spent on an examination;
n
management of hospital flows,
management of each section
and schedules for surgeries
(room, team, drugs);
n
effective personnel assignment
by constant monitoring and
increase of operations value of
the entire active medical staff,
according to the confirmed
schedules (via phone, SMS), as
well as by tracking peak times
within medical unit;
A secured, private and controlled
n
solution by using defined access
levels, granted protection and
password usage, by checking
application traffic on the Internet;
Administrative and scientific
n
advantages through:
n
speed of execution/reporting
of the medical tests at
laboratory level;
n
web access to patient records,
automation of result

transmission between the


laboratory and doctor and by
sending SMSs for notifications
or confirmations;
n
multiple data selection criteria
for highlighting the progress of
medical cases;
Specialized reports and real-time
n
examinations:
n
exact tracking of admissions by
sections, rooms, doctors, drugs
available, quantities and
prices;
n
complete and complex diagram
of laboratory tests for the
correct management of
supplies;
n
financial calculation, for each
patient in record time, by
splitting on types of subsidies,
discounts or payments
incurred by patients;
n
specialized management by
using electronic bid for the
selection of suppliers of drugs,
tools, repairs, supplies, food;
Integration with HL7 transmission
n
protocol for retrieval and
processing data from laboratory
analyzers.

Modules
The Charisma Medical Software modules can operate independently or
together, covering any specific medical activity from the emergency room,
appointments, patients files or polyclinic care unit to imaging, laboratory
and state reporting. This outstanding modularity and the use of modern
technologies and software architectures allow for a remarkable adaptability
to the specificities of each medical institution.

General Configuration

The backbone of any medical


institution is the organization and
structure method of the component
units activities . General
Configuration Module enables the
organization to structure all units of
the medical institution, regardless
the complexity or size. The product
manages the service types offered,
medical contracts, dictionaries
specific to internal section activities,
name and setups of patient rooms.
The General Configuration Module
can be integrated with any
Charisma Medical Software module.

Financial and operational benefits


Increasing the efficiency of operations for each type
of medical institution
Due to the organization and structure of activity
within the institution, the integration of medical units,
as well as the decrease of downtime, directly
influences the reduction of operational costs;
Lower total costs of ownership, quick return on
investment
Specific unit activities can be quickly automated due
to the independent setups of the organizational
elements.

Of the 6,000 minimum daily


analysis performed by Charisma,
20% must be delivered urgently,
within 2 hours, and nearly 80% until
the next day. A doctor validates a
list of 150 entries/records in 30-45
min, about 4-5 records/sheets per
minute. This is largely due to
Charisma that gives us the
information automatically.

Regina Maria
Andreea Alexandru, Chief
Laboratory Physician

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Features
Each functional module is highly
configurable, allowing definition of
various required data, according to the
requirements of the medical institution,
such as:
Hospital data - name, trade code,
n
taxpayer ID, addresses, phone numbers,
bank account list, employee list and
more - this data will be printed on all
documents issued via the application;
Application items: drugs, supplies, fixed
n
assets;
Medical services, medical service
n
categories and sub-categories;
Normal results values;
n
Medical services results, as well as each
n
result's type;
Diagnostics, diagnostic categories and
n
groups;

Medical contracts, including contracts


n
with the Health Insurance Houses and
private companies;
Medical services profiles; a profile
n
means a grouping of medical service,
characterized by a lower overall price
lower than the sum of services according
to the list of prices;
Application security by defining access
n
rights up to field level;
Medical dictionaries: blood types, test
n
tube types, allergies, patient condition at
release;
Drugs and the imported drug list,
n
distributed by the National Health
Insurance House (Casa Naional a
Asigurrilor de Sntate), FDA;
Sections, rooms and number of
n
available beds.

Patients

Financial and operational benefits


Reduces costs by eliminating paper
Eliminating paper reduces time needed for filling in
forms and for sending patient information to doctors,
decreasing both administrative costs, as well as
operational costs by eliminating downtimes.
Furthermore, the illegible writing on documents is not
a problem anymore as the information is saved in
electronic format into the system;

The significant flow of patients that


medical units have raises serious
problems regarding registration,
viewing and also quick searching of
information. The Patients Module
consistently manages the data and
the patient's file, including disease
history, medication and previous
treatments. This information is
recorded and made available in
real-time to the medical staff, thus
eliminating human errors regarding
medication and administration ,
thus raising the patients safety.

Increases patients' safety


Thanks to the automatic tracking of potential allergies,
previous medication or through the history of
patients' medical problems, the system eliminates the
human errors in prescribing the medication and
increases the patients' safety;
Simplifies the transfer to other medical units
Automating the admission and transfer process, to
other medical unit, reduces the time needed for filling
in the formalities and increases the deliverabily of
medical services to patients who need quick
specialized interventions;
Eliminates human errors
By saving into system all performed medical
examinations and important personal information, the
medical history of patients can be easily gathered and
furthermore accessed from a unique database,
eliminating human decision errors, due to lack of
information.

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Features
Manages personal data of patients in
n
electronic format via EMR (Electronic
Medical Record) features;
Enables the attachment of scanned
n
documents at patient level or patient
record, including images or other
documents directly retrieved from the
medical equipment: electrocardiograms,
tomographies, radiologies, echographies;

Eliminates the transfer of physical files


n
within the medical unit;
Enables querying the patient's record:
n
examination history, diagnostics, drugs,
provided services, medical test results;
Ensures the management of patients'
n
contracts: private insurances,
subscriptions, National Health House.

Appointments

Financial and operational benefits


Reduces the time needed for scheduling
By centralizing all the information regarding the
availability of the medical devices or examination
rooms, the solution dramatically decreases the effort
needed for scheduling by optimizing the time;
Increases customers' satisfaction
Thanks to the possibility of viewing offered services
and online scheduling, customers save time necessary
for scheduling an appointment at the medical unit
office, and have the possibility to get an appointment
based on their preferences, for certain doctors or
interest specialties, thus increasing their satisfaction
and loyalty to offered services;

Appointments module offers both


patients and doctors an efficient
schedule management, at the level
of the entire medical unit, based on
the availability of doctors, loading
of the examination rooms or
medical devices. The solution allows
schedules on multiple locations at
the same time, automatically
generates waiting lists, reminds of
schedules via e-mail, phone or SMS
and saves the patient time by
offering the possibility of online
schedules.

Increases the efficiency of marketing campaigns


Our solution offers promotion of new services, loyalty
cards with point accumulation and discounts,
generating reports on the efficiency of marketing
campaigns. Thus, managers of medical units can focus
on the most efficient channels to attract new
customers.
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Features
Defines the schedulable resources:
n
doctors, examination rooms, devices;
Defines the business hours at date, day,
n
and week level for the entire medical
unit;
Enables call center-type schedules on
n
multiple locations and in the same time;
Ensures schedules via Internet, saving
n
customers' time via a simple, userfriendly and easy to use interface;
Manages business hours: defines the
n
business hours, enables blocking a time
interval for schedules, and enables the

deletion of a schedule and the change of


a doctor's schedule;
Generates complete set of reports, such
n
as current appointments, examination
sheet, resource schedule or other type
of reports requested by the medical unit;
Enables transmission of confirmations
n
and reminders about the appointments
via e-mail, phone or SMS;
Enables defining a waiting list, as well as
n
automatic alerts in case an interval is
clear.

Polyclinic Care Unit

The complex activity within a


medical institution must rely on a
unique source of information, easy
to access and updated, both about
patients and their track in the
medical unit, as well as about the
performed examinations and
medical tests or the prescribed
medication.

Financial and operational benefits


Increases patients' safety
By tracking potential allergies, previous medication or
the history of the patients' medical problems, the
system eliminates the human decision errors in
prescribing medication and increases patients' safety;
Reduces the time needed for formalities
By electronically recording predefined forms and
eliminating the physical transfer of documents
required for the admission or transfer to other
medical units, the solution reduces the time spent on
routine tasks;

The polyclinic care unit is no such


exception, requiring complete
information on the patients who
come to specialist's office for
examination, as well as the
possibility to record all operations
carried out within this office:
medical tests, examinations,
admission, The Polyclinic Care Unit
Module integrates the entire
activity with the data flow existing
in the medical unit, including the
examination offices.

Reduces the operational costs


Significantly reduces the use of paper, thus decreasing
time spent for filling in and transmitting patient
information to doctors;
Provides high accessibility of information
All patient information can be accessed any time,
regardless the physical location of patient within the
medical unit, and can be easily read;
Increases the efficiency of the polyclinic care unit
Thanks to the analysis and statistics on the indicators
specific to the emergency room, the management of
the medical institution can proactively act for
eliminating downtimes and for increasing operational
effiency.
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Features
Monitors the overall activity in
n
polyclinic care unit through integrated
dashboard: patients in clinics, patients
that are expected to enter
offices/collection rooms;
Records examinations carried out for
n
each patient who comes to the medical
office, with or without programming;
Records examinations executed during
n
patients consultation: treatments, tests,
medical maneuvers, imaging, radiology,
functional explorations;
Records all examinations results
n
conducted after medical consultation;
Records and manages the references to
n
other clinical and paraclinical
examinations, internal or external;

Saves diagnosis and resulted


n
prescription from examination and
alows custom and specific printings;
Allows configuration of stored
n
information during examinations,
enabling continuous improvement of
specialized medical data being saved;
Prints patient examination sheet and
n
saves it to his/her electronic file, which is
unique at hospital level;
Generates a series of operational,
n
statistical and managerial reports;
Monitors used materials using Inventory
n
Management Module (from Charisma
ERP) that can automatically generate
consumption bills.

Medical Examinations

Financial and operational benefits


Increases efficiency of the medical process
Thanks to the possibility of adding into a single
database any medical information that can be
accessed by all users, every patient will be associated
with the relevant information about examination
history within the medical unit, diagnostics,
medication or various complications, thus simplifying
the periodical examination process;

An important activity within any


medical unit is the management of
examinations. With help of the
Examinations module, services
provided during the medical
examinations and results of medical
tests performed after these
examinations, can be recorded.
Resulted diagnostic and medical
prescriptions are saved into the
system, and can be later accessed
by medical staff. Furthermore,
results of medical tests can be also
accessed online by patient, if
present module is integrated with
other modules in Charisma Medical
suite.

Reduces costs by eliminating paper


Eliminating paper reduces time needed for filling in
forms and for sending patient information to doctors,
decreasing both administrative costs, as well as
operational costs by eliminating downtimes;
Increases patients' safety
Thanks to the automatic tracking of potential
allergies, previous medication or through the history
of patients' medical problems, system eliminates the
human errors in prescribing the medication and
increases the patients' safety;
Eliminates human errors
By electronically saving into system all medical
examinations or other important personal
information, human errors that can occur as a result
of routine or carelessness are eliminated.

16 17

Features
Records examinations performed for
n
every patient coming to the medical
office, with or without appointment;
Records medical services provided
n
within the examination session:
treatments, medical tests, medical
procedures, imaging, radiology,
functional tests;
Records all results of the investigations
n
performed after medical examination;
Records and manages referrals to other
n
clinical or paraclinical, internal or
external examinations;

Enables configuration of information


n
saved during the examinations, thus
offering the possibility of continuous
improvement of the type of specialized
medical data saved;
Saves diagnostic and prescription
n
resulted after the examination, allowing
its printing;
Generates a series of operational,
n
statistics and managerial reports;
Monitors spent materials by using
n
Inventory module, the bill of material
can be automatically generated.

Treatment Schema

Treatment Schema Module is


intended to streamline the working
processes and procedures within
the medical unit, offering the
possibility to determine a clear
workflow that can be applied by all
system users. The product increases
operational efficiency by
streamlining the treatment
methodology for certain cases, the
user being supported in making
decisions based on a previously
determined process.

Financial and operational benefits


Reduces reaction time
Thanks to clear determination of steps needed to be
followed in case of certain diagnostics, medical staffs
immediately knows what should be done in order to
promptly meet the requests;
Increases the efficiency of operations
Solution streamlines the working procedures in
repetitive tasks, facilitating the activity of medical staff
and simplifying the process of making decisions.

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Features
n
Enables the configuration of procedures
to be followed in certain defined medical
cases - the working procedure that
needs to be followed is set up after
determining certain diagnostics. Thus,
after the diagnostic is determined by the
doctor, system suggests a working
procedure;
It automatically proposes to apply a
n
working procedure previously set up for
that diagnostic;

n
Tracks procedure compliance - user has
the possibility to follow the steps
suggested by the system and that were
determined after the setting up of the
working procedure;
Natively integrates with Medical
n
Examinations and Emergency Room
modules, and procedures launched for a
patient can be directly accessed from
these modules.

Family Medicine

Financial and operational benefits


Increases patient safety
Due to allergy, prior medication or medical history of
all patients, the system eliminates human errors in the
administration of drugs and increases patients safety;
Reduces operational costs
Using a computerized system eliminates paperwork,
thus reducing the operational costs and time required
to complete and archive patient information. In
addition, illegible handwriting problems are removed.
Reduces the time needed to conduct specific family
medicine activites
The system includes advanced recording, monitoring
and filter features for quick search of all information
needed; it automates processes by allowing the
configuration of the values that will be automatically
filled by the system.

Familiy Medicine Module integrates


all specific activities of the primary
care with other information existing
in the medical unit, providing a
unique, centralized and easily
accessible overview of relevant
information about patients. The
product allows business reporting
to CAS (Health Insurance House) for
settlement and reporting according
to standards of SIUI (Single
Integrated Information System) and
DSP.

The family doctor is the first one


being consulted if a medical
problem arises. Most specialist
medical advices are based on a
referral from your General
Practitioner, this raising the issue of
integrating the activities of one
medical room with other offices
within the medical unit. Family
Medicine module is dedicated to
the efficient management of the
specific activity of primary care and
integration of patient information
with other information existing in
the medical unit.

Increseas the analysis capacity


Thanks to a quick access to updated statements, the
solution increases the analysis capacity of the
rendered family medicine services, providing
transparency in medical facilities, family doctors
activities, prescriptions, disease history and all relevant
information about patients.
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Features
Manages lists of patients registered
n
with family doctors, including transfers,
patient history, referrals, patient data;
Records medical services provided to
n
patients attending General Practitioner:
compensated and uncompensated ones;
Saves medical information collected
n
during medical consultations;
Records, prints and validates drug
n
prescriptions: compensated and
uncompensated;
Generates, manages and prints medical
n
letters, laboratory or clinical referrals, as
well as tickets for admission, taking into
account the specific forms;
Issue and validates medical leaves
n
certificates if the doctors have
concluded agreements to this effect, and
manages patients' medical leaves
number of days;

Manages the standardized series and


n
intervals;
Provides doctors appointments calendar
n
management;
Allows the configuration of the visual
n
and operational interface according to
specific needs;
Collaborates with SIUI 2.0 allowing
n
offline and on-line mode to import
catalogs, custom file import, reporting
file export and response file import.
Generates any operational, statistical
n
and management reports, required in
family medicine practices, including
activity reporting to CAS and reporting
according to SIUI (Single Integrated
Information System) and DSP standards.

Occupational Medicine

Occupational Medicine Module


automates the recording of medical
examinations, tests and results for
employees from employment and
afterwards, depending on the
determined periodicity resulted
from the specific work conditions.
The solution centralizes
competency certificates and follows
the employees health evolution,
being perfectly compatible with SIUI
reporting on expense settlement
with health insurance houses.

Financial and operational benefits


Eliminates human errors
Thanks torecords of all information addressing the
occupational medicine in a consistent, integrated
information system, any human errors are eliminated
in scheduling periodical examinations or in validating
certain persons who do not have the necessary skills
to be hired for the requested job;
Reduces time needed to run the entire occupational
medicine activity
Thanks to the features of quick recording, monitoring
and reporting of specific information, time spent with
occupational medicine operations is significantly
reduced, thus decreasing the operational costs;

The occupational medicine


represents a legally mandatory step
both before hiring, both for the new
employee and for the employer.
This medical examination should be
done both at the moment of
employment and later on, with a
certain periodicity determined
according to specific work
conditions. Keeping an accurate
tracking of medical visits, medical
tests and results, issuing certificate
of abilities for an employee and
tracking his/her progress are
covered by the Occupational
Medicine Module.

Increases analysis capability


Both medical unit and customers have the possibility
to quickly assess the results of the medical
examinations via centralized reports that offer the upto-date situation of the performed medical tests
results.

22 23

Features
Enables generating and recording
n
occupational medicine contracts based
on the employee and his/her
profession;
Enables importing the information from
n
other documents;
Defines professional risks, as well as
n
related medical investigations or
examinations, according to occupational
medicine provisions;
Enables controls, investigation and
n
examination tests based on the risks
specific to professions and type of

requested certificate (employment,


periodical);
Plans and tracks the examinations and
n
investigations required to issue the
medical certificate;
Prints and tracks issued medical
n
certificates;
Generates operational and statistical
n
reports, including reports compliant to
SIUI (Unique Integrated Information
System) regarding the reimbursement
with the insurance houses.

Emergency Room

Studies show that over 50% of the


hospital admissions are filtered
through the Emergency Room. Most
cases coming here have to be
immediately undertaken by medical
staff, because they require quick
interventions. An information
system can significantly reduce the
time needed for the procedures of
admission and transfer to other
medical units, generating patient
condition records in emergency
room and recording of examinations
and provided medical services.

Financial and operational benefits


Reduces time needed for formalities
By electronically recording in predefined forms and by
eliminating physical transfer of the documents
required for the admission or transfer to other
medical units, our solution reduces time spent on
routine tasks;
Eliminates human errors
Product saves into system all medical examinations
performed from showing up to the emergency room,
as well as other important patient information;

Emergency Room / Admissions


Module was especially developed to
record patients who come to the
Emergency Room, to automate
generation of patient admission
sheet and registration of
examinations and provided medical
services, as well as to facilitate
processes specific to an emergency
room.

Provides high accessibility of information


All patient information can be accessed any time,
regardless the physical location of the patient within
the medical unit, as well as the easy reading of this;
Increases the efficiency of the emergency room
Thanks to analysis and statistics on the indicators
specific to the emergency room, the management of
medical institution can proactively take measures for
eliminating downtimes and for increasing the
efficiency of operations.
24 25

Features
Records patients that show up to the
n
emergency room / UPU in a unique
database at hospital level: recording date
and time, identity card data, the
emergency room where it was
registered, responsible doctor, condition,
referring doctor, disease history,
allergies;
Generates patient admission sheets at
n
Emergency Room, which includes all
patient information, anamnesis,
symptoms, diagnostic list and all medical
services provided to patient within the
Emergency Room;
Records the medical services provided
n
for each single patient: examinations,
treatments, medical tests, medical
procedures, imaging, radiology,
functional tests;
Records all results from performed
n
investigations;

Enables patient admission into hospital


n
and automatically generates at
admission a medical record that will
follow the patient during the
hospitalization period;
Assigns the patient to a certain room in
n
the section where the patient will be
admitted, keeping the list of rooms and
available beds in each room;
Enables patient's transfer to other
n
section or hospital;
Automatically generates the discharge
n
sheet and letters to general
practitioners;
Prints specific patient condition records,
n
medical records (admission sheet),
examination sheet and death certificate;
Enables the generation of operational,
n
statistics and managerial reports.

Ward

The ward needs an effective


management of admission, transfer
and discharge process, recording of
examination sheets, management
of patients by section, room or bed,
information about cost per patient,
management of transfers between
sections and to Intensive Care unit.

Financial and operational benefits


Efficient cost control
Thanks to advanced reporting and analysis features,
the management of the hospital has access to
detailed cost analysis per patient, bed, room or
section level, being able to make punctual or general
decisions regarding the efficiency increase of the
operations within the sections;

The Ward Module was especially


developed to monitor patients
starting with admission into the
section to the discharge from
section, with all medical data
recorded during the hospitalization
period.

Reducing the time consuming routine tasks


By recording all information in electronic format, the
product eliminates paper, thus reducing the time
needed to fill in and transmit patient information to
doctors, decreasing personnel costs. Furthermore,
illegible writing on documents is not a problem
anymore, and potential human errors are minimized;
Eliminating the information double recording
As information system runs on a unique database, all
data are recorded into a single information source
that can be easy accessed from any computer within
the medical unit;
Optimizing the cost per patient
By ensuring quick access to complete information
about the patients and the administered treatments,
the solution enables to minimize the number of
hospitalization days and thus to optimize cost per
patient.
26 27

Features
Tracking patient from admission into
n
section until his/her release from section
in one of the following ways: transfer to
other section within the same hospital,
external transfer (to other medical
location), discharge (upon request or
normal) or death;
Changing the medical record according
n
to specifics of each section; system can
simultaneously manage all types of
defined medical records;
Viewing and changing medical records
n
of patients admitted into the section.
Recording each medical service
n
provided to patient;
Recording requests for drugs and
n
materials (consumables).
Recording data about the patient
n
progress, as well as about their
attending doctors;
Printing patient transfer records and the
n
number of free beds;
Printing food record and data about the
n
diet;

Automatically generating medical


n
certificates and letters to general
practitioner;
Web-based access to results of lab tests
n
and examinations for patient's general
practitioner and / or for the patient;
Generating a list of drugs and material
n
supplies requisition;
Recording the transfer to other medical
n
unit (other section or other hospital);
Issuing operational, statistical, and
n
managerial and reimbursement reports
to the Insurance Houses (including the
export to DRG);
Recording patient discharges, their
n
diagnostics at discharge;
Automatically generating release sheet,
n
filling in the epicrisis based on patient
condition progress during
hospitalization;
Recording and printing the Medical
n
Record.

Surgery Ward

Surgery Ward Module is aimed at


operating rooms & surgery blocks
and provides users the possibility to
organize processes and to collect a
data series necessary for reporting.

Financial and operational benefits


Process organization
Allows scheduling of surgery wards and necessary
medical personnel, thus streamlining the use of
hospital resources;
Data collecting for surgery wards
Allows specific data collection activities conducted
under this type of division and the reporting to the
DRG system.

28 29

Features
Scheduling surgery wards with multiple
n
resources of different types: surgery
wards, doctors, nurses, equipment;
Allows transfer to and from the ATI
n
ward or surgery ward from other wards;
Allows data recording from pre-surgery
n
and post-surgery states;
Allows recording of performed
n
surgeries with all necessary details:
surgery details, surgery protocol,
surgical interventions, performed
procedures, material usage, prescribed
medication, billed services;

Allows viewing of patients electronic


n
data sheet;
Allows working with closed circuit
n
pharmacy by releasing ledger sheets;
Integrates with Imaging Module: allows
n
the posibillity to view the patients
imaging and attached documents;
Allows printing of forms required for
n
surgery.

Laboratory
The activity within a laboratory
involves many key steps: retrieving
medical test requests, transfer them
to medical analyzers, retrieving
results from medical analyzers,
validating results and issuing
medical test record. In a field where
human errors are not acceptable,
implementing an information
system is crucial for tracking these
steps, as well as for transferring
results to the interested entities.

Financial and operational benefits


Automates the process of medical tests
Product ensures automation of processes specific to
medical labs, including transmitting the request for
medical tests and retrieving results from medical
devices, simplifying activities and reducing time
consuming routine work;
Reduces operational costs
Thanks to automation of all operations within the
laboratory, the module significantly reduces time
needed to perform these operations, having a direct
impact upon the operational costs;
Eliminates human errors
Thanks to using a barcode system, existing from the
retrieval of medical tests to the transmission of
results, the system avoids any type of human error
regarding the route of medical tests within the lab;
Transparency on the entire medical activity
Thanks to integration with other modules in Charisma
Medical suite, the module dedicated to laboratories
can provide a unique transparent view of the entire
medical activity through a single software application.
Laboratory module allows independent installation or
integrated with inventory management systems, HL7
and ERP systems.

Laboratory Module automates and


simplifies key processes from
medical laboratories, stores data in
electronic format and eliminates
human error.

We may say that, because of the


big volume of medical tests, the
laboratory is a entity close to the
industrial field of activity. 16,000
analysis are processed daily in the
eight laboratories. For more than a
half of these tests, the result must
be ready in three hours. I am talking
about the patients in the hospitals,
because we have laboratories in six
Romanian hospitals, and for those
patients the response time must be
shorter than the time needed for
the ones that come to the
ambulatory.

Synevo Medicover Romania


Virgil Ivan, General Manager

30 31

Features
Ensures automatic retrieving and
n
tracking of requests for medical tests
entered from Emergency Room,
Examination Room and Section;
Allows recoding new requests for
n
medical tests, including those in
subcontracting regime, but also test
scheduling;
Tracks requests for medical tests from
n
patients;
Transmits requests for medical tests to
n
medical devices, requests that can be
manually entered or automatically
retrieved - the application ensures the
automatic use of over 80 medical
devices;
Allows recording results of medical tests
n
directly into the database with the help
of the operators within medical test
departments;
Automatically retrieves results
n
transmitted by medical devices; the
transmission with medical devices is
bidirectional;
Ensures validation and modification of
n
results transmitted by medical devices;
Allows adding comments on the medical
n

test results;
Uses medical test profiles defined based
n
on the contracts concluded with the
insurance houses or with private
companies as subscriptions;
Ensures retrieving requests for medical
n
tests, their transmission to medical
devices; retrieval of results from testers
is done based on barcodes;
Groups the medical services according
n
to various criteria;
Prints the medical analysis record
n
whose format can be configured
according to the preferences of system
users;
Prints the index (report pool medical
n
test registry) with performed medical
tests;
Generates reports compliant with SIUI
n
(Unique Integrated Information System)
regarding reimbursement of medical
tests by insurance houses;
Generates operational and statistical
n
reports like the list of medical tests,
grouped by department, patient, doctor
or other entities wanted by the
institution.

Pharmacy

Financial and operational benefits

Without a proper information


system, the management of drug
inventory available in each medical
unit, but also requisition pick up ,for
each section, and releasing of drugs
according to requisition can raise
problems. Pharmacy Module solves
all these problems and also enables
the traceability of all medical
documents involved in this activity.

Increases efficiency and facilitates drug supplying


operations
Our solution completely automates drug supplying
based on identification of stocks and drug requisition,
thus reducing time spent for inventory management
and attracting the reduction of the resources needed
to run this process;
Eliminates human errors
All transactions are automatically recorded into an
integrated information system, preventing human
errors in the wrong planning of drug replenishment or
wrong assignment by section;
Increases the reaction speed to drug supplying
Thanks to daily, automatic update of the inventory, all
information is centraly available, at each and on the
entire medical unit level, enabling proactive drug
replenishment decisions, eliminating risky situations
for the patients when medical unit does not have
available required drugs;
Minimizes drug loss
By operating the outputs transactions from the
warehouse in the format set up by the medical unit,
Pharmacy Module minimizes drug loss generated by
their effective end dates, optimizing consumption and
replenishment, and having an impact upon growth of
the operational efficiency.
32 33

Features
Manages drug inventory regarding the
n
quantity and amount;
Records all standard transactions into
n
system: recording purchasing invoices,
generating reception protocol (NIR),
generating transfer note, cassation note,
bill of materials, drugs manufactured by
the medical unit;
Manages the drug inventory by section,
n
clinic, emergency room or UPU, while
the warehouse being replenished with
daily drug requisition, depending on the
number of existing patients in section;
Assigns each drug in inventory with a
n
series of features that enable its quick
identification;
Manages the reserve drug stock for
n
emergency room or UPU, based on
prescriptions issued by doctors and
saved into patient admission sheet or
medical records;
Issues drug purchasing requests;
n
Issues bill of materials based on drug
n
reservations;
Releases from inventory, depending on
n

different criteria, according to specific or


preference of each medical unit: patient,
prescription sheet, prescription;
Manages drugs prepared within the
n
hospital's drugstore through micromanufacturing sub-module;
Enables use of all operation methods
n
for inventory releases: FIFO, LIFO, FEFO,
STD, instant CMP, and global CMP;
Manages reports specific to relationship
n
with Insurance House, entirely
complying to its requirements, and a
series of standard reports, such as the
quantity and value drug consumption
analysis by patient/section/hospital,
consumption report, inventory, balance
sheet, timesheet, drug inbound;
Allows export of all reports specific to
n
the relationship with funding entities or
industry authorities, as well as standard
reports;
Issues drugs based on national
n
programs, based on the quasi-opened
regime (e.g. the drugs for diabetics are
only issued by the County Hospital).

Medical Investigations

Financial and operational benefits

The medical unit handles an


important number of
electrocardiographies, radiologies,
tomographies, radioscopies and
ecographies daily. Saving them in a
unique integrated information
system that can be accessed at any
time by specialized medical staff,
but also automatically matching
these results to patients is a
requirement that can be covered
through Functional Tests and
Investigations module. This module
automates the radiology
departments by allowing to
automatically attach the results to
patient record.

Reduces the operational costs


Thanks to automatic saving into system of results of
radiology departments in electronic format, routine
tasks and downtimes are reduced, as well as
operational costs due to elimination of physical files
difficult to be handled or transmitted from one
section to other;
Increases efficiency of the diagnostic process
The system provides the necessary tools for
interpretation and recording of medical results;
Reduces the time needed to access the images
Results of the radiology section
electrocardiographies, radiologies, tomographies,
radioscopies, ecographies or other specific medical
tests - are automatically attached to the patient
record so that medical staff can quickly access, at any
time, relevant patient information.

34 35

Features
Automatically retrieves any type of
n
medical tests - electrocardiographies,
tomographies, radioscopies, ecographies
- and saves them into the system;
Automatically attaches the results of
n
radiology section to electronic
observation patient sheet , enabling its
printing and archiving;
Allows publishing on the Web the data
n
received from equipment, in order to be
viewed by general practitioner or sent to

other hospitals;
Enables viewing and adding comments
n
over the image received from the
equipment;
Provides recording the examination
n
details, performed procedures, spent
materials;
Issues consumption reports, taking into
n
consideration various criteria: patient,
period, location.

Imaging

The Imaging Module provides


complete management of images
resulted from medical
investigations, ensuring the
communication with medical
devices via DICOM protocol. The
product ensures centralized
retrieval and storage in a unique
database, archiving and indexing of
images, and quick access to images
resulted from medical examinations
at the level of the entire medical
unit.

Financial and operational benefits


Reduces operational costs
Thanks to the recording into electronic storage
systems, our solution eliminates the need for
radiology films required for traditional storage
process, thus significantly reducing operational costs;
Increases the efficiency of the diagnostic process
Oursolution instantly makes available images resulted
from medical examinations to the tools required for
interpretation and recording of all images. By
automatically indexing images, system prevents
human errors that can occur due to carelessness in
traditional storage;
Reduces the time needed to access the images
Using this feature for quick image storage directly into
the Electronic Patient Record, the medical personnel
has quick access at any time to images resulted from
medical examinations.

36 37

Features
Ensures communication with the
n
medical devices via DICOM protocol;
Archives and indexes the images
n
received from medical devices and
transmits them to the doctor for
interpretation or viewing;

Enables the registration of diagnostic


n
based on the images received and
processed from the medical devices;
Ensures quick and secure access to
n
these images directly from the Electronic
Medical Record.

Contract and Insurance

Contracts and subscription


agreements with customers, pricing
and promotional campaigns
conducted by health units directly
influence its operational efficiency
and profitability.
Contracts and Insurance Module
was developed specifically to
enable subscription and customer
contracts, medical insurance and
relationship with National House of
Health (CAS) management and the
automatic recording of services
provided under contracts or
promotions.

Financial and operational benefits


Eliminates human errors
Due to automatic billing calculation process which
takes into account contracts, subscriptions and
promotions for customer in the system, human errors
are eliminated from the billing process;
Reduces the time necessary for client and insurer
contract management
With the introduction of information into an
integrated electronic system, the product allows
monitoring and rapid reporting of any specific
information. Moreover, it ensures reduction of
operational costs by eliminating paper, thus reducing
also the time necessary for saving complete customer
information;
Enhances analysis ability
Medical unit management has the opportunity to
assess the healthcare efficiency through detailed and
updated reports on the status of relations with
insurers and clients.

38 39

Features
Management of all insurance contracts
n
concluded by the medical unit with
natural or legal persons:
n
Subscription contract type;
n
Pay service contratct type;
n
Occupational contract type;
n
Non-standard contracts that allow
introduction of any number of
contractual clauses (e.g. a contract
providing a free first medical
service, the following two with a
certain discount and following with
full payment);

Provide support for establishing the


n
pricing policy regarding subscriptions
and medical services;
Allows data base management
n
considering each client contract;
Provides direct import of subscribers list
n
from the Excel application;
Allows a configurable billing for each
n
client, taking into account the type of
contract concluded with the medical
unit.

Billing

The billing process has a direct


impact upon the organization's
revenues, and is directly affected by
the ability of the medical unit to
correctly identify the provided
services, their related prices, taking
into consideration the already
existing contracts or subscriptions.
The Billing Module covers the
reimbursement process with
suppliers, customers and patients,
based on information in system and
thanks to possibility of interfacing
with any accounting and financial
system.

Financial and operational benefits


Eliminates human errors
Thanks to automation of invoice calculation according
to provided services and related prices predefined in
system, thismodule eliminates any human error in the
billing process;
Increases the value of receipts
Thanks to the automatic billing, based on the
contracts saved into the system, minimizes the risk of
forgetting to generate the invoice;
Increases analysis capability
The management of medical unit has the possibility to
assess efficiency of operations through detailed
reports and accurate up-to-dated statements of
invoiced/to be invoiced amounts vs. collected/uncollected amounts.
40 41

Features
Automatically identifies contracts based
n
on which invoices should be issued for
customers and suppliers;
Automatically generates invoices taking
n
into account contractual clauses and
their terms;
Identifies precise value to be billed,
n
according to services provided to
customers;

Generates fiscal receipt or invoice for


n
patient;
Enables integration with cash-registers;
n
Ensures printing of receipt slips;
n
Easily integrates with any other
n
accounting and financial systems and
natively integrates with Charisma ERP
system.

Contract Management

Contracts with suppliers directly


affect operational efficiency and
profitability of the medical unit. The
possibility to benefit from or to
offer a loyalty policy based on
discounts, the management of all
the contracts and the accurate
tracking of purchasing invoices are
critical in supplier management
field.

Financial and operational benefits


Eliminates human errors
Thanks to automation of invoice calculation according
to services provided by partners and contractual
prices predefined in system, related to these services,
system eliminates any human error during billing
process;

The Contract Management Module


was especially designed to meet
these needs, enabling contracts
management with collaborating
doctors or medical service
providers.

Reduces time needed to manage contracts with


suppliers
Thanks to recording the information in an integrated
electronic system, the product enables a quick
monitoring and reporting of any specific information.
Furthermore, operational costs are reduced by
eliminating paper, thus significantly reducing the time
needed to fill in and save the information about
suppliers;
Increases analysis capability
The management of the medical unit has the
possibility to assess the efficiency of the operations
through detailed up-to-date reports regarding the
situation of the relationships with the suppliers.
42 43

Features
Enables the generation, management
n
and saving of execution or
recommendation contracts;
Defines discount policies based on flat
n
price or percentage;
Generates purchasing invoices and
n
enables the integration with any other

ERP accounting and financial system;


Enables the calculation of discounts
n
based on configurable algorithms, taking
into account the price list or preferential
price agreed under the contract.

Partner Network

The area of medical services has


increased its diversity very much,
and there are only a few medical
units that can cover the entire
range of services requested by
customers or patients. Most of the
times, a part of these services is
outsourced to specialized partners.
The management ofpartners and
services provided by them on
behalf of the medical unit where
the patient shows up is extremely
important in order to have an
accurate up-to-date image that is
directly reflected into revenues and
expenses of the medical unit.

Financial and operational benefits


Eliminates human errors during the process of
calculating the amount of provided services
Thanks to the automation of invoice calculation
according to the services provided by partners and
contractual prices predefined in the system, related to
these services, the system eliminates any human error
in the billing process;
Increases the value of receipts
Thanks to the automatic billing, based on the
contracts saved into the system, the product
minimizes the risk of forgetting to generate the
invoice;

The Partner Network Module was


developed specifically to meet the
needs of health facilities that
provide complex services through a
network of specialized partners. The
solution records the examinations
conducted by partners, ensures
quality supervision of services
according to contract specifications
and automates the settlement
process by generating detailed
reports for supervision,
optimization and simplification of
relationship with partners.

Increases the capability of analysis


The management of the medical unit has the
possibility to assess the efficiency of operations
through detailed reports and accurate up-to-date
statements of amounts settled with partners.
44 45

Features
Identifies the patients requesting
n
services based on the contract signed by
the partner and medical unit;
Records the examinations performed by
n
partners: diagnostics, services, medical
tests;
Ensures service delivery according to
n
contractual provisions, and these can be

accessed from the system any time;


Generates the settlement report
n
between partners, based on information
saved into the system regarding provided
services, and according to contractual
provisions;
Generates purchasing invoices based on
n
the information saved into the system.

Reports / DRG

The Reports / DRG Module is an


extremely robust and flexible
module that offers a centralized,
transparent view of all the
operations performed within the
medical unit. The product generates
detailed reports, statistics and
analysis on the financial or nonfinancial performance indicators.

Financial and operational benefits


Increases analysis capability
The possibility of configuring reports, as well as
desired performance indicators according to specific
or preferences of each medical unit, enables medical
personnel to analyze in real-time the financial
progress of the medical unit, as well as various nonfinancial indicators such as customer satisfaction or
loyalty, efficiency of schedules and availability of beds,
progress of drug inventory or other useful data;

The lack of a reporting module


decreases with almost 50 % the
efficiency of an information system
that would strictly limit itself to
recording data into the system.

Offers an overview on the medical unit


Thanks to detailed analyses of financial or nonfinancial performance indicators, the management of
medical units not only holds updated situation of
operations, but also valuable information about
efficiency of operations. Thus, punctual, proactive
measures can be taken in order to fix or increase the
efficiency of the areas that can be improved;
Quickly generates updated situations
Thanks to the native integration with any other
module in Charisma Medical Suite, the Reports / DRG
Module quickly retrieves any type of information,
regardless the desired level, and displays it in a userfriendly and easy-to-use GUI.

46 47

Features
n
Generates a wide range of standard and
operational reports, including reports
compliant with SIUI (Unique Integrated
Information System) regarding
reimbursement with the insurance
houses;
Statistical reports: number of patients in
n
the Emergency Room, number of
admitted patients, transfer sheet;
Operational reports: patient condition
n
record, medical record, medical test
record, drug registry, discharge sheet,
letter to general practitioner at patient's
discharge, daily patient transfer sheet;

n
Managerial reports: hospitalization cost
per patient, admission / discharge
registry by sections / periods, diet
record, examinations by period/location;
Reports needed to track the quality
n
indicators of hospital, such as morbidity
report by period, performed surgical
interventions, number of procedures
performed per patient;
Enables export of medical records
n
selected by certain criteria for reporting
to DRG or DSP.

Interface with Other Systems

Working in a medical unit involves


interacting with various information
systems, be they internal or
external, which manage vital
information for the medical unit.
Therefore, eliminating human
errors caused by an incorrect
information acquisition and storing
them in a manner allowing quick
access is important for any doctor.
In addition, it is essential that all
data is accessible through a single
management interface.

Financial and operational benefits


Eliminates human errors
Automatic acquisition of medical results from other
systems used in the medical unit reduces the risk of
human errors due to erroneous transmission of such
information;

The Interface With Other Systems


Module ensures integration of
Charisma Medical Software with
any internal or nationwide
computer by integrating the
information into a single
management system.

Reduces the time necessary to deliver medical


services
The automatic acquisition of medical results and
ability to access data from other systems used in the
medical unit allows diagnosis and treatment
determination for the shortest time possible;
Enhances analysis ability at organizational level
Provides the possibility to integrate the product with
systems that are already used by medical organization
to assess the efficiency of entire medical
establishment and a strong reporting that takes
account of the information available in all
departments.
48 49

Features
Automatic acquisition of medical results
n
from external information systems
using HL7 communication protocols. This
protocol is built on several levels,
allowing further extension of
functionality. Also, this protocol allows
communication over TCP / IP or text
files;
Allows interfacing with other systems
n
used in the medical unit for:
n
Articles synchronization;
n
Stocks synchronization;
n
System dictionaries
synchronization;

n
People synchronization;
n
Medical results synchronization;
n
Payment satement synchronization;
Allows interfacing with computer
n
systems of authorities and regulatory
bodies in the medical field (SIUI,
National Health, Ministry of Health, ) at
medical services, medicines, lists level;
Allows interfacing with current and
n
future national systems such as
Electronic Medical Record, Electronic
Medicines Prescription, National Health
Card.

EMR
(Electronical Medical Record)
The entire volume of information
conveyed in a medical unit is huge
and directly influenced by the
patients flow and detailed records of
their medical history. Implementing
a system able to ensure a significant
reduction of time access to patients
medical information and
administration of natural archives
costs, the medical unit efficiency can
increase by up to 6%.

Financial and operational benefits


Reduces costs by eliminating paper
Eliminating paper reduces time needed for filling in
forms and for sending patient information to doctors,
decreasing both administrative costs, as well as
operational costs by eliminating downtimes.
Furthermore, the illegible writing on documents is not
a problem anymore as the information is saved in
electronic format into the system;
Increases patient safety
Due to a quick access to the patients entire medical
history including any allergies or previous medication,
the system eliminates human errors in treatment and
increases patient safety;
Increases the efficiency of the medical unit
Significantly reducing the time required for accessing
patient medical information, but also administration
costs of natural archives by replacing them with an
electronic database within medical establishment,
may increase its efficiency by 6%;
Provides data accuracy
By saving all information related to patients medical
history and scheduling examinationss in a unique data
base, data accuracy and availability to all system users
are ensured.

The EMR module (Electronic Medical


Record) facilitates the collection of
medical information about patients,
providing quick and easy access to
the information recorded during
patients visits (history, physical
examination, diagnosis, advice,
services delivered, recommended
medical leaves, drug prescription,
medical services delivered during
examinations) and immediate
viewing of the medical results
references.

"Due to this partnership, Anima


clinics will have a clear competitive
advantage, both regarding the
efficiency of business operations, as
well as the facilities we are able to
provide to our patients. The
integrated system enables control
and cost analysis, thus ensuring us
we are efficiently using our
resources for the benefit of the
customers. At the same time, each
patient will have quick access to all
the information he/she needs quick schedule system, medical
record, online scheduling, "

A&D Pharma.
Robert Popescu, CEO
50 51

Features
Physicians can access the work program
n
and list of scheduled examinations within
a given time and the information can be
filtered by:
n
Examination date;
n
Patient name and surname;
n
Examination status;
n
Polyclinic;
n
Specialization;
n
Diagnose;
Data related to examinations can be
n
edited and the following options are
available:
n
Registration of data collected by
history or physical examination,
recording data specific to specialist
examinations, diagnosis,
recommendations and
prescriptions;
n
Registration of analyses references,
procedures undertaken during the
examination and implemented
prevention programs;
n
Registration of allergies and chronic
diseases;
n
Patient scanned documents and
contracts viewing;
n
Examination sheet and medical
prescription printing;
Provides access to patient medical
n
history and allows the modification or

registration of new medical data such as


prescriptions, analyses references,
prescription requests from patients,
dental charting, messages between
doctors regarding the patient, the
patients contracts;
Allows the visualization of medical
n
information recorded for the patient:
diagnostic services, vaccines, prevention
programs, drug prescriptions, test
results, chronic illnesses,
hospitalizations, history and other
documents;
Allows deletion or addition of services
n
regarding the analyses;
Ensures recording, viewing and tracking
n
the status of observations made by
doctors, other than those made during
examinations, which may relate or not to
the patient;
Provides a complete medical test results
n
management, allowing recording of
results, collection of samples, approval
or amendment results, viewing history of
results, reporting results and
unapproved changes;
Allows the configuration of medical
n
profile by editing the access data and
recording most used items in the system:
diagnoses, drugs and services.

Self Service Portal

Medical services delivery can be a


time consuming activity, given that
it involves a whole stream of
activities: scheduling consultations,
submitting to testing, diagnosis and
treatment determination,
revaluation of health status at
treatment completion

Financial and operational benefits


Reduces scheduling time
By allowing real time visualization of all information
necessary for an appointment (physicians, specialist,
clinic, time) and the possiblity to make an
appointment through the web portal, the patient
saves time by not being necessary to go to the
medical unit;
Reduce laboratory test results transmition time
The system allows the transmission of laboratory test
results via Internet; they can be accessed by patients
directly from a web interface at any time, from
anywhere;

The Self Service Portal Module is a


web portal which can be adress by
both patients and physicians for fast
browsing of the steps outlined
above. Through this portal, patients
can schedule their visits to doctors,
view the results of tests undergone
and get details on diagnosis,
treatment Physicians can view
examinations, transmit test results
undergone by patients and answer
any questions related to treatment
and diagnosis.

Increases customer satisfaction


Due to the possibility of viewing and programming
services online, customers save time as they can be
programmed according to their preferences in terms
of doctors or specializations, thus increasing their
satisfaction and loyalty for the services provided;
Facilitates communication between doctors and
patients
The website allows messaging between doctors and
patients, reducing time necessary to obtain a
clarification of medical test results or diagnosis;
Increases efficiency of the physicians activity
View all examinations scheduled in real time and
transmit online the diagnosis, treatment or answers to
patients questions.

52 53

Features
Facilitates examination planning by
n
patient, the patient having the possibility
to establish it through this portal, based
on a list of possible options such as city,
specialty, clinic, doctor and scheduling
time;
Allows cancellation of appointments
n
the patient can filter his scheduling list
according to specialty, physician, city and
clinic and may choose to cancel any of
them;
Provides visulization of doctors working
n
hours patient can view the opening
hours of a physician, with a particular
specialty from the clinic where he/she
wants to make an appointment;
Allows the possiblity to change details of
n
the patient; information such as address,
phone numbers, e-mail can be edited;
Allows the viewing and transmission of
n

test results doctors can record analyses


references and their results for each
patient and examination;
Provides a complete picture of patients
n
medical history at any time and
anywhere, simply by accessing a web
browser;
Enables viewing and printing the
n
medical prescriptions - if the patient
needs issurance and printing of a new
copy of the same prescription for further
treatment, module allows the application
for new prescriptions;
Allows messaging between doctors and
n
patients, thus facilitating communication
between the two entities;
Provides registration and printing of the
n
medical record and prescription by
request.

Mobile EMR
Charisma Mobile EMR is a software solution
dedicated exclusively to the medical personnel,
primarly to doctors and nurses, aimed at
easing their access to the electronic medical
records (EMR) of all patients, analysis
outcomes and diagnoses, regardless of the
patients position (emergency unit, room or
any other place within the medical unit). The
solution can also be integrated with any other
medical activity management application that
includes a module dedicated to electronic
medical records.

Features
Complete overview of received or performed visits new
patients, outpatients, assignments, alerts according to case
priorities;
Integrated patient management data are transferred direclty
from the CMS server, and according to changes performed on
the PC tablet they are submitted to the system for continuous
update;
Extended patient history categories the application provides
details on patients record such as their position within the clinic
(ward, room, bed), case history, allergies and diagnoses,
treatment (start date/ end date, drug type/ quantity,
administration type/ frequency), laboratory requests (analysis
type, processing status, detailed result, analysis report), visit
program (date, frequency, doctor, specialty, current status
performed/ not performed) or attachments to the observation
sheet;
Medical report analysis generation and import;
Quick database search; definition of new patients or discharges.

Mobile Medical Software


Charisma Mobile Medical Software is an online system that provides mobility, financial
and non-financial information to managers of
medical units, laboratories and hospitals, with
multiple locations, business lines and
geographical areas. The application can be
integrated both with TotalSofts medical and
financial management solutions (Charisma
Medical Software and Charisma ERP) or any
other similar information systems.

Features
Financial stability indicator per clinic/laboratory performance
indicators of each medical unit are analyzed, while differences
that must be covered in order to achieve current goals are
determined;
Advance filter on aggregate revenues according to the clinic or
laboratorys specialty (gynecology, ophthalmology, radiology,
ENT);
Temporal comparative analysis, with advanced displayed data
for each specialty the services performed can be viewed:
number of patients, visits completed, referrals, information on
previous contracts;
Detailed financial analysis at service level patients, visits,
referrals;
Revenues, costs, profitability, number of visits and wards that
have performed services according to
contracts concluded and breakdown of
contract revenues.

Thus, managers can make smart decisions,


having access by means of a simple mobile
device, to comparative analysis (budgeted vs.
done) for each medical unit, overview of
prepaid contracts, reports on mostly requested
services or doctors schedules on each
location, all these data being automatically
withdrawn from the information system that
manages the entire activity of the medical
services provider.

With over 18 years of experience, TotalSoft is


the largest Romanian ERP provider,
according to the market research company
PAC. With 1,500 clients in the private and
public sector in 27 countries such as USA,
Germany, UK, Austria, Italy or France,
TotalSoft has an undeniable expertise in 9
verticals, focusing on retail and distribution,
agriculture, oil and gas, manufacturing,
financial services and healthcare.
The company has its own suite of software
solutions, namely Charisma Business Suite,
to which renowned systems, such as
Charisma ERP, Charisma HCM or Charisma
Medical Software belong.
TotalSoft is member of Global Finance
Group, one of the largest private investment
companies in South-Eastern Europe, with
offices in Athens, Bucharest, Sofia and
Belgrade. Global Finance manages funds
amounting to over EUR 850 million and has
carried out over 70 investments since its
founding in 1991.

poza

TotalSoft 2012

TotalSoft Headquarters

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TotalSoft Headquarters
Global City Business Park, 10 Bucharest - Nord Street
Building O2, 8th Floor, Voluntari, llfov,Romnia
P: +4021 335 17 09
W: totalsoft.ro, charisma.ro, acollada.com
E: office@totalsoft.ro

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