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Emily Sprainis (Emily.sprainis@sbcglobal.

net)
Assignment 3, Option 2 (Chapter 3: Requirements Determination)
With your team or individually, do exercises C., D. and E. on page 150 in the textbook.
C. Describe in very general terms the as-is business process for registering for classes
at your university. What BPA technique would you use to identify improvements? With
whom would you use the BPA technique? What requirements-gathering technique
would help you apply the BPA technique? List some examples of improvements that you
would expect to find.
D. Describe in very general terms the as-is business process for registering for classes
at your university. What BPI technique would you use to identify improvements? With
whom would you use the BPI technique? What requirements-gathering technique would
help you apply the BPI technique? List some examples of improvements that you would
expect to find.
E. Describe in very general terms the as-is business process for registering for classes
at your university. What BPR technique would you use to identify improvements? With
whom would you use the BPR technique? What requirements-gathering technique
would help you apply the BPR technique? List some examples of improvements that
you would expect to find.
Answers:
The as-is business process for registering for classes at The University of Houston
currently has several steps. First, you have to schedule a meeting with an advisor, and
when you finally get in, they give you a list of classes that will go towards your major
and approve you for any programs needed for those classes. Until you meet with them,
there is a hold on your account so that you may not register for classes. Then, you have
to search through the class catalogue to find the classes that you need to take for the
next semester and sign up for them, hoping that they are not full. There are many
improvements that could be made on this process.
BPA: “Business process automation (BPA) is the technology-enabled automation of
activities or services that accomplish a specific function or workflow” (Rouse, 2011) This
means that we are just looking for minor changes that will help to make the system
more efficient. But before we get to that, we have to look at the technique that would be
used. In this case, I feel that the best technique would be problem analysis. In problem
analysis, users are questioned because they feel that they know what they are looking
for improvements in in the system (Dennis, Wixom, Tegarden, 2012). This also means
that it would be used with those using the as-is system. The requirements-gathering

it can lead to failure. 2011). Tegarden.” (Beugre. but throwing away the old. 2012). and he/she even documents what they recommended. Vayvay. you have to fill out a long form in order to find the classes you are looking for. if it is implemented properly and carefully. Also. The technique to use would be outcome analysis because it “focuses on understanding the fundamental outcomes that provide value to customers” (Dennis. political and other changes” (Zellner. 2012) While BPR may cause great change. 2012). 1998). BPI: “Companies use BPI to keep pace with the changing business environment which means adapting their business processes to persistent technological. it improves systems by looking at how other successful organizations do things (Dennis. Here is an example of a change that could be made here: after meeting with the advisor. BPR: In BPR. the student has the list of classes they are eligible to take. 2012). The technique that should be used is informal benchmarking because. A second example would be showing a picture of your current schedule with overlaps at the top of the screen while choosing new courses. BPI will make a moderate change within the system that will be a greater change than BPA. according to the textbook. So basically. Ozsoy. Wixom. “Reengineering determines what a company must do and then how to do it. The requirements-gathering technique should be JAD because there is less focus on the as-is system and it is often used for bigger projects (Dennis.“BPR has been touted as a vital management tool in order to achieve dramatic improvements and organizational competitiveness. but so does the advisor. it is also good to keep in mind that if not done properly. Tegarden. The second (radical) element means getting to the roots of things-not making superficial changes or fiddling with what is already in place. Instead of just typing them into their computer.technique could be done by a questionnaire because whatever is done with BPA will have the most impact on the users (who in this case are customers). Wixom. Other examples of BPI would probably come from the results of the informal benchmarking to add to the system from the other colleges. BPR tries to simplify things for all parties involved. they could put them straight into your account. An example of a BPA improvement would be an auto-fill function when students are looking for classes because currently. Tegarden. The research team could observe either college students or administrators from other universities to see how their system is and what could be better in ours. It would require either advisors or a research team to gather information about another college to see how things are done and how our current system could be more effective through the requirements-gathering technique of observation. and a new program could allow students . organizational.” (Goksoy. Wixom. One example of what you could see in a BPI improvement would be letting students pick the classes they want (so they are reserved a spot and will not lose it) while just getting approval from the advisor before paying for them. you are basically starting over and completely changing the entire process.

Asli. and David Paul. 34(3).2 (2011): 203-37." Business Process Management Journal 17." International Journal of Business and Management 7. Beliz Ozsoy. Rouse. Systems Analysis Design.com/definition/business-processautomation Zellner. 10 Feb. Web. 10 Feb. Hoboken. Margaret. UML Version 2. Alan. "Business Process Automation (BPA). Retrieved from http://search. ABI/INFORM. 2014. and Ozalp Vayvay.0: An Object Oriented Approach. "Business Process Reengineering: Strategic Tool for Managing Organizational Change an Application in a Multinational Company..2 (2012): 89-112. Barbara Haley Wixom. . Implementing business process reengineering: The role of organizational justice. 2011. Web. Print. http://searchcio. The Journal of Applied Behavioral Science. C. 347360. 10 Feb. References Beugre. Gregor.edu/docview/236248142? accountid=7107 Dennis. Tegarden. NJ: John Wiley & Sons. Sept.to simply click on these courses where all they have to search for is the time they want to take it.uh. 2014.com." What Is ? N. "A Structured Evaluation of Business Process Improvement Approaches. Goksoy.techtarget.ezproxy. D. 2012. (1998). 2014.p.proquest.lib.