Professional Documents
Culture Documents
Email: madhumitahazra@hotmail.com
Mobile: +91-9999371122
Was successfully cross trained in the Demand Queue and contributed in the same.
Nov04 - Nov05
Senior Customer Service Executive
Intelenet Global Services Pvt Ltd., Navi Mumbai
Key Responsibilities:
Worked in the web-based process of one of the three major National Credit Reporting Agencies of
United States.
Was responsible for analysis of credit reports of the consumers and provide resolution to their queries
and disputes
Aug 03 - Nov04
Customer Service Officer (US based bank)
Reliance Infostreams Private Ltd, Navi Mumbai
Key Responsibilities:
Responsible for handling voice based inbound phone banking process of a US based bank in the
International Contact Centre of Reliance Infostream.
Aug01 Aug03
Guwahati Carbons Ltd, Kolkata
Executive Assistant
Key Responsibilities:
Handling customer interactions and maintaining records of the same.
SUMMER INTERNSHIP
Summer Trainee
Jul02 Oct02
Role:
A Government sector project Organizational Study for Government of West Bengal.
The project aimed at study of 7 different departments of Government of West Bengal with a focus on
analysis of existing business processes and departmental set-up to arrive at IT-enabled
recommendations and process re-engineering for increased functional efficiency.
Handled 2 of the 7 departments, i.e., Finance and Home during the training
Summer Trainee
May00 Jun00
Role:
Studied the working of E10B exchanges and Remote Lying Units and the intelligence networks.
CO-CURRICULAR HIGHLIGHTS
Completed a course in Communicative French from R K Mission Institute of Culture, Golpark, Kolkata.
Completed 6 years certificate course in Painting from Sangit Bithi, Kolkata.
Awarded Certificate of Social Service by Help-Age India.
Winner of essay writing competitions at school and college levels; handicraft contests organized by
Fevicryl at school level and several inter-school painting competitions.
PERSONAL VITAE
Date of Birth
Permanent Address
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Present Address
Languages Known