You are on page 1of 2

MADHUMITA HAZRA

Email: madhumitahazra@hotmail.com

Mobile: +91-9999371122

Seeking challenging assignments in Client Relation Management in growth oriented


organisation
PROFESSIONAL SYNOPSIS
A competent professional with over 5.5 years of experience in Operations & Customer Service.
Last associated with HSBC Electronic Data Processing India Pvt Ltd. Group Service Centre, Kolkata as
Customer Service Executive.
Adept in customer service operations for rendering and achieving quality services; providing first line
customer support by answering queries and resolving their issues.
Excellent analytical skills and expertise in the banking and finance domain.
Possess excellent interpersonal skills that have been put to good use while interacting with team
members towards ascertaining requirements and delivering need-based solutions.
EDUCATIONAL CREDENTIALS

Pursuing PGDBA (Marketing Management) from Symbiosis, Pune


Diploma in Management in 2005
Indira Gandhi National Open University (IGNOU)
Certificate Course in Customer Relationship Management in 2005
Symbiosis, Pune
Bachelor of Engineering (Electronics and Telecommunication) in 2001, securing 70%
C V Raman College of Engineering, Utkal University, Bhubaneswar
10+2 in 1997, securing 74%
West Bengal Council of Higher Secondary Education
St Johns Diocesan, Kolkata
10th in 1995, securing 82%
West Bengal Board of Secondary Education
St Johns Diocesan, Kolkata
Technical Certifications:
Completed certificate course in Young Software Manager from Techno Campus, Globsyn
Technologies Ltd, Kolkata in 2001-02.
Completed the Institute Accredited Certificate in Information Technology and Computer
Networking from NMIT, Melbourne, Australia in 1999. Was selected for the course as a part of
student exchange programme from college.
Completed certificate course in C & C++ from IIS InfoTech, Bhubaneswar.
PROFESSIONAL EXPERIENCE
Feb 06-Apr 07
Customer Service Executive
HSBC Electronic Data Processing India Pvt Ltd, Group Service Centre, Kolkata
Key Responsibilities:
Handling the back-end web-based process of Customer Credit Services for EU.
Being part of the Personal Credit Monitoring Queue, responsible for credit analysis of customers
accounts and taking appropriate actions as per bank norms.
Responsible for accounts analysis, reporting in the queue and following demand procedures in order
to initiate recovery process.
Significant Highlights:
Awarded with a certificate for being the Best Cross-Trained Resource.

Was successfully cross trained in the Demand Queue and contributed in the same.
Nov04 - Nov05
Senior Customer Service Executive
Intelenet Global Services Pvt Ltd., Navi Mumbai
Key Responsibilities:
Worked in the web-based process of one of the three major National Credit Reporting Agencies of
United States.
Was responsible for analysis of credit reports of the consumers and provide resolution to their queries
and disputes
Aug 03 - Nov04
Customer Service Officer (US based bank)
Reliance Infostreams Private Ltd, Navi Mumbai
Key Responsibilities:
Responsible for handling voice based inbound phone banking process of a US based bank in the
International Contact Centre of Reliance Infostream.
Aug01 Aug03
Guwahati Carbons Ltd, Kolkata

Executive Assistant

Key Responsibilities:
Handling customer interactions and maintaining records of the same.
SUMMER INTERNSHIP
Summer Trainee

Tata Consultancy Services, ITC Centre, Kolkata

Jul02 Oct02

Role:
A Government sector project Organizational Study for Government of West Bengal.
The project aimed at study of 7 different departments of Government of West Bengal with a focus on
analysis of existing business processes and departmental set-up to arrive at IT-enabled
recommendations and process re-engineering for increased functional efficiency.
Handled 2 of the 7 departments, i.e., Finance and Home during the training
Summer Trainee

Calcutta Telephones, Kolkata

May00 Jun00

Role:
Studied the working of E10B exchanges and Remote Lying Units and the intelligence networks.
CO-CURRICULAR HIGHLIGHTS
Completed a course in Communicative French from R K Mission Institute of Culture, Golpark, Kolkata.
Completed 6 years certificate course in Painting from Sangit Bithi, Kolkata.
Awarded Certificate of Social Service by Help-Age India.
Winner of essay writing competitions at school and college levels; handicraft contests organized by
Fevicryl at school level and several inter-school painting competitions.
PERSONAL VITAE
Date of Birth
Permanent Address

:
:

Present Address

Languages Known

20th November, 1978


C/ o S.K Hazra, Flat - 11D, Block - 3, WEST WIND, 78, Raja
S C Mullick Road, Kolkata - 700084.
House No. - 1574, First Floor, Sector-15, Part 2, Gurgaon,
Haryana 122001.
Bengali, Oriya, Hindi, English and French (Elementary)

You might also like