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ITEC 495 V2WW

Team C
Michael S
Robert B
Robert M
Thomas O
Assignment 1-3-2: Team Project Scope and Vision?
Professor Wayne Smith
October 5, 2008

Vision and Scope Document


For

Emerald Pharmaceuticals

Web Hosting Project


Version 1.0 approved

Prepared by Team C Development


Michael S
Robert M
Thomas O
Robert B
September 27, 2008

Vision and Scope for Emerald Pharmaceuticals

Page iii

Table of Contents
Table of Contents...................................................................................ii
Revision History....................................................................................iii
1. Business Requirements.....................................................................1
1.1..........................................................................................................Background1
1.2.......................................................................................Business Opportunity1
1.3...............................................Business Objectives and Success Criteria1
1.4...........................................................................Customer or Market Needs3
1.5.....................................................................................................Business Risks4
2. Vision of the Solution........................................................................4
2.1................................................................................................Vision Statement4
2.2....................................................................................................Major Features5
2.3..................................................................Assumptions and Dependencies5
3. Scope and Limitations.......................................................................5
3.1...................................................................................Scope of Initial Release5
3.2.....................................................................Scope of Subsequent Releases5
3.3............................................................................Limitations and Exclusions5
4. Business Context...............................................................................6
4.1.........................................................................................Stakeholder Profiles6
4.2................................................................................................Project Priorities7
4.3...................................................................................Operating Environment7
5. Human Resources.............................................................................8
5.1.......................................................................................................Team Charter8
5.2.....................................................................Technical Skills and Attributes9
5.3..............................................................................Roles and Responsibilities9
5.4.............................................................................Communication Strategies9
6. Project Management.........................................................................9
6.1.........................................................................................................Deliverables10
6.2......................................................................................................Dependencies10
6.3................................................................................................................Schedule11
7. Educational/Program Outcomes.....................................................11
7.1.............................................................................................General Education12
7.2..................................................................................Information Technology12
8. Annotated Bibliography..................................................................13

Vision and Scope for Emerald Pharmaceuticals

Page iv

Revision History
Name

Date

Reason For Changes

Versio
n

Robert
Banzaca
Robert
Banzaca
Robert
Banzaca
Robert
Banzaca
Michael
Szewczyk
Michael
Szewczyk
Michael
Szewczyk

9/26/08

Compilation of sections written by team


members into rough draft.
Compilation of section 2 and 3 written
by team members into rough draft.
Reviewed and edited rough draft, added
company logo
Incorporated revisions provided by team
members
Reviewed document to ensure accuracy
for final draft
Revised after initial grade

.01

Revised between status reports 1 & 2

3.0

9/30/08
10/2/08
10/4/08
10/5/08
11/1/08
11/22/0
8

.02
.03
.04
1.0
2.0

Vision and Scope for Emerald Pharmaceuticals

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1. Business Requirements
Emerald Pharmaceuticals is seeking to provide more in depth access to web
based resources and databases for current and future customers in a
manner that is secure, adaptable, and cost effective. The organization has
requested Team C to create a document that will outline the necessary
processes and costs to accomplish this task.

1.1. Background
Emerald Pharmaceuticals has been in business for decades, producing
mostly patent medications. Most of these medications were. At this present
time, the organizations website is strictly limited in the amount of
interaction that can be performed with customers. The existing platform is
externally hosted and only consists of information about Emerald and its
products. The company would like to create a secure environment to host
its website that allows access for customers, limiting inroads to internal
resources.

1.2. Business Opportunity


All companies in pharmaceuticals have established a secure computer
system. The competition, which was behind Emerald Pharmaceuticals in
production, are making great headway because of their faster sales and
marketing methods using Internet technology. The company has been
offered the opportunity of producing more products for overseas companies.
Markets at home have blossomed and opportunities of producing more
tablets of the generic format must be seized. Web based database access
will provide a multitude of benefits to Emeralds current and potential
customers.

1.3. Business Objectives and Success Criteria


By establishing an external web presence with limited access to database
information, Emerald Pharmaceuticals will be able to more adequately and
efficiently provide communication with its customers. Because of the
sensitive nature of customer records and inventory control for the
medications, it is essential that the system be setup in a secure fashion.
The objective of this project is a documented plan to guide Emerald
Pharmaceuticals through the creation and configuration of secure network
to implement such a solution. This projects success will be measured by
Emerald Pharmaceuticals satisfaction with a document that contains the
following:

Vision and Scope for Emerald Pharmaceuticals

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1. Detailed documentation of equipment specifications, network


requirements and pricing
2. Network diagram consisting of all proposed equipment
3. Configuration summaries for network equipment and servers
a. Firewall
b. Windows Server
c. Database access to internal resources

1.4. Customer or Market Needs


Currently, Emeralds website is being hosted by a 3rd part Internet service
provider. Although it has been efficient in providing quality information
about the company, the ability to link to internal database systems has
become more of a priority. Likewise, the ongoing costs continue to rise,
while the level of service stays the same. Hosting the website internally
within the organization will simplify systems integration, reduce ongoing
costs, and increase the level of flexibility and control for the pharmaceutical
company.

1.5. Business Risks


As with any project there are risks that could disrupt processes all the way
to causing a complete failure. Creating a fully detailed, professional
document to enable Emerald to host its website in a secure environment
will contain several of those risks.
1. Potential of Internet service not being available (H) Team C will
need to verify that the service and bandwidth requirements are
available at given location.
2. Potential of power loss to server/equipment (L) This severity of
this risk is dependent upon Emeralds requirements for system
uptime. If critical, the organization may choose to purchase a
generator. (All equipment will include uninterruptible power supply
units).
3. Project scope creep that could detract from the focus (M) Team
C is tightening its scope to be centralized on the security
requirements.
4. Delays in provision of deliverables (H) The team will continue to
communicate on a regular basis to stay up to date with one another.
Float time has also been added to address any such issues.
5. Delays in delivery of equipment and/or services (M) While float
time should be added into all project schedules, it will also be
necessary to consider alternate providers. Contracts can also be
created specifying delivery timelines.

Vision and Scope for Emerald Pharmaceuticals

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6. Potential for internal data to be compromised by hackers (H)


Team C is proposing to optional services to protect and test Emeralds
website.
7. Delays due to company procedural policies (Risk Level M)
While this will not affect the creation of the document, purchasing and
professional services procurement will need to added into the
implementation project schedule.
There are certain risks which must be associated with the installation of the
proposed system. One of those risks pertains to time. During the time of
installation there will be disruptions, power outages, and production will
not be at its regular peak. Installation of a system also means that all staff
must be trained in the handling of computers. (Rob & Coronel, 2007, p.
611).The whole effect of the system is that the production culture and
language of the company have to be altered. With the rate of production
going low, the rate of delivery of orders to customers will also be low. It may
be a great need to warn customers of upcoming internal events.
Other risks would include delays in delivery of equipment/services and
improperly configurations. To address these issues, documentation will
include increased delivery timelines and detailed setups.

2. Vision of the Solution


Team Cs report will enable Emerald Pharmaceuticals to establish a web
presence that will provide secure access to both employees and customers.
It will also be able to serve as the starting block to eventually enable the
company to establish a corporate intranet that uses secure passwords. The
primary focus of the solution is to provide an internally hosted corporate
website. This website will be easy to use and allow customers to have
limited access to organizations database systems, (for purposes such as
ordering medicines and supplies). The report will provide the ability to tie
databases into the web system, while segmenting it on a completely
different portion of the network.

2.1. Vision Statement


The Vision Statement is to provide a detailed report for a secure, reliable
networks system to develop a marketable web environment that will exceed
expectations of customers and to out distance the competitors.

Vision and Scope for Emerald Pharmaceuticals

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2.2. Major Features

A report that will include:

A secure network environment for hosting Internet resources

Configurations of hardware and software that will protect internal


data systems

Additional security components to provide a system of checks and


balances

Budgetary pricing of all equipment and services recommended

2.3. Assumptions and Dependencies

A function and secure website and database for our customers

CISCO Firewalls, Routers Switches

AD or SAM type of security system on our networks

A robust website that will meet the need of our customers

3. Scope and Limitations


Scope and Limitations This project will be limited to a report that will
provide detailed documentation for the installation of a robust hosted web
presence with limited access to database resources. This system will be a
No Frills system; this means no unneeded items will not be added into the
network. The website and Database will tied into together. However it will
keep separate from the rest of the intranet.

3.1. Scope of Initial Release


The report provided by Team C will enable Emerald Pharmaceuticals
to establish a secure environment for the provision of a robust website
environment. While the purpose of this document is strictly focused
on the environment that will host the Internet accessible resources, it
will open the door for numerous possibilities with respect to the
applications Emerald will be able to provide its customers.

3.2. Scope of Subsequent Releases


Several key features envisioned for Emerald include:

Vision and Scope for Emerald Pharmaceuticals

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Web based ordering system


Customer account inquiries
Possible DVR and security team that will watch over key areas in
the factory
Biometric systems for access to different systems and timecard
punch out system

3.3. Limitations and Exclusions

This report is entirely focused on the needs required to create a


secure, stable environment for website hosting.
Databases are not linked directly with the intranet. Any queries for
marketing or research purposes must be done outside the systems.
No DVR systems will be implemented in this release
No Biometric systems will be installed for this release

4. Business Context
One of the priorities of building the computer system is to appoint a
pharmacist to act as technical advisor to the team that will be installing the
system (Davis, 1995, p.442). It is necessary to initiate the drafting of
procedure manuals which will reflect the new methods that shall be
adopted. The printing section of the company should be alerted of this
possibility Management should also initiate a meeting where a decision to
explore systems installation companies might be explored. Sister companies
must be made aware of plans and business companies who have contracts
of trade names and manufacturing be requested to be prepared to the
changes of names and code names for products that must be made to fit
into the format of computing. The Marketing section and the Accounts office
must stall all monetary procedures or arrange them accordingly so that the
company has time to prepare for the new financial culture. All files in
salesmen accounts and financial transactions must change.
There is a growing need of uniting all sister companies under one name so
that the system is accurately synchronized.

4.1. Stakeholder Profiles


Stakehol
der

Major
Value

Attitudes

Major Interests

Constraints

Directorat

increased

see product

richer feature

maximum

Vision and Scope for Emerald Pharmaceuticals

revenue

Printing

Exact
labeling of
dates on
product
labels
Sales and
Marketing
Strategies

Marketing

Advertisin
g

Sister
Companie
s

Page 6

as avenue to
25% increase
in market
share
Information
provided not
reliable

System slow,
inaccurate
and
inadequate
Certainty
Marketing
of products dependent on
to promote production.
Protracted
products
often not
available
Immediate All
and close
autonomous
cooperatio in attitude
n
and products

set than
competitors;
time to market

budget =
$1.4M

Proof reading of
items must be
less arduous for
QC

Section located
in factory.
Copyright
issues difficult
to resolve
No adequate
machinery for
processing

Faster delivery
to wider markets
Successful
advertising and
positive response
reflected in sales

Not enough
data and
information
flowing fast in
system

Producing
different lines
but united in
contribution to
revenue

Situated in
different towns
with different
names

4.2. Project Priorities


Dimension

Driver
(state
objective)

Constraint
(state limits)

Degree of Freedom
(state allowable
range)

Schedule

Duration of
installation:
Three Months
Recent versions
of software to
be installed
Management
must test
prototype and
selected users
test system
Commencement
of Installation

Training period
for staff
undefined
Must operate on
staff already
trained

Access of two weeks


permitted before any
loss
If database
operational in two
months, acceptable.
When prototype
passes, installation
must be established

Size of team is 8
including

Permitted to co-opt
employees to train

Features
Quality

Staff

Vision and Scope for Emerald Pharmaceuticals

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Pharmacist
Cost

Durable system
at reasonable
cost

Budget up to
$50 000.00
including
training of staff

during installation
process
An overage of
$500.00 permitted.

4.3. Operating Environment


Pharmaceuticals are actually chemicals which are categorized because they
have therapeutic properties that are used by living organisms. Because of
these qualities, great care has to be taken in storing and handling
pharmaceuticals.
The company is a large spread with a Receiving Department at one end and
the Dispatching Department at another. In between these two departments
are two manufacturing departments, one for galenicals and another for
tablets and capsules. The two manufacturing department share a storage
area. Beyond these two areas is a packaging area which is linked to a
finished goods store. In a separate building there is newly established
department which manufactures injections. Al these departments have
their activities originating from the Administration building. In the
administration building is the Managing Directors Office which holds all
formulae for products. The Managing Directors Office works with the
Central Planning Office, the Marketing Office, the Accounts Office,
Purchasing Office and all Pharmacists in all departments. Reporting to the
Managing Directors Office is the Research and Development Office.
(Chemical and Pharmaceutical Manufacturers of South Africa)
A logical system which connects all departments has to be created and set
in place. This system will be used to access data both by administration,
manufacturing and packaging. It is important that data be kept up to date.
It is also necessary that this system reflect transactions as they stand each
day. Transactions must show discrepancies to the milligram measure.
The system will want access to the Internet, for the sake of advertisement.
It may want only read-only displays on the Internet as an initial stance
with plans of growth. The system must use a distributed database as stores
are held in several other towns.

5. Human Resources
In order to complete the project in an effective and timely fashion, it is
necessary to have several human resources guidelines to be addressed. The

Vision and Scope for Emerald Pharmaceuticals

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team charter and communication strategies sections document the inner


workings of the team with one another. Sections 5.2 and 5.3 outline the
team members skills and assignments to accomplish the goal.

5.1. Team Charter

How will the team be organized?


It is recognized that each member has different talents that
can prove beneficial to the team. Primary assignments will
include a project leader, a pharmaceutical liaison, technical
design, and documentation. The technical aspects of the
project will be divided based upon network & security
configuration, and server configurations. Documentation
duties will also be equally shared.

When there is no consensus on how to proceed, how will decisions be


made?
Majority rule will be used if all other efforts fail to come to a
group consensus. Project leaders vote will break any ties.

When someone is not fulfilling individual commitments or abiding by the


agreed upon ground rules, how will that be addressed so that the
project does not suffer?
Successful completion of the projects is most important. If one
person does not pull his/her weight for the week, their
responsibility will fall back on the other team members.
Underperforming members will be politely confronted and
provided the opportunity to make-up their share on the
remaining aspects of the project. Those who do not pull their
weight or abide by the ground rules will receive a poor score on
the team evaluation, which may lower their grade. In addition,
if a team member consistently fails to pull his/her weight, the
team can vote to take that members name off of the
assignment. The professor will be contacted if the team
member in question does not participate for two weeks in a
row.

Vision and Scope for Emerald Pharmaceuticals

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How will the team deal with personality differences to ensure project
goals are met?
The most important thing is the goal of completing the
projects. Online classes bring together many people, with many
demographic and cultural backgrounds. Although the team
may have vastly different personal opinions about many
subjects, all are here for the same reason. With this in mind, all
group members will act in a respectful and professional
manner at all times.

5.2. Technical Skills and Attributes


Name

Skills

Attributes

Robert Banzaca

Microsoft

Robert Mazibuko

Vast Pharmaceutical exp.,


Quality Control
Hardware, Microsoft,
Networking
Networking, Security,
Project Management,
Documentation

Detail orientated, open


minded
Precise, on time, very
professional
Laid back, introverted

Thomas Oen
Michael Szewczyk

Detail oriented facilitator

5.3. Roles and Responsibilities


Name

Role

Responsibilities

Robert Banzaca

Systems
Administratio
n
Pharmaceutic
al Liaison

Researches, designs and documents


Microsoft server and application
configurations
Serves as intermediary between team
and customer, performs research and
documents customer needs and
solutions
Researches, designs and document
network hardware configurations

Robert Mazibuko

Thomas Oen
Michael Szewczyk

Network
Administratio
n
Project Lead

Provides project oversight, facilitates


and assists with deliverables

Vision and Scope for Emerald Pharmaceuticals

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5.4. Communication Strategies


Because of varying schedules and the need to stay in contact with one
another, the team will use e-mail as the primary means of communication.
To stay on target, messages will be checked and responded to within 24
hours. Other collaboration tools, such as Franklin Live and the chat room,
will be used as needed.

6. Project Management
The project management section outlines the deliverables, dependencies,
and schedule of tasks to complete the recommendation. As evidenced by the
tasks and timelines, there are a variety of details to address in a short
timeframe. Team C is willing and able to provide the services below by the
scheduled dates.

6.1. Deliverables
Team C shall provide the professional services required to design an
external web presence for the Emerald Pharmaceutical Company.
Specifically, Team C shall provide:
Planning Tasks:
1. Review configuration
2. List and discuss hardware, network, and security
configurations
3. Develop upgrade plan
4. Develop test plan
Design Configuration:
1. Physical network design
2. Security appliance configuration
3. Server hardware configuration
4. Server application configuration
5. Naming conventions
6. Security
7. Service provision ability to customers
Documentation:
1. Completed project plan
2. Documentation of configurations
3. Network Diagram
4. Other documentation that may be applicable to this
project

Vision and Scope for Emerald Pharmaceuticals

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The project will be measured by complete provision of all documentation for


customer to be able to implement the solution.

6.2. Dependencies
In accordance with the project, Emerald Pharmaceuticals shall:

Assign a person to work directly with the Team C as the main point
of customer contact.
Provide information within the scope of the project as requested by
the Contractor.

To implement the recommendations provided in the document, Allied


Systems Company shall:

Provide network, fiber, and other cables or equipment that is


considered customer supplied.
Provide dedicated Internet connection
Obtain hardware outlined in final report
Be properly licensed for all software required

6.3. Schedule
Task_Name

Start_Date

Finish_Dat
e

Vision and Scope Document

Mon 9/22/08

Fri 10/3/08

Establish Business Practitioner

Thu 10/2/08

Fri 10/10/08

Sun 10/5/08
Sun
10/26/08
Sun
10/26/08

Mon 10/6/08

Thu 10/9/08

Fri 10/10/08
Mon 10/20/08
Mon
10/27/08

Fri 10/17/08
Sun
10/26/08
Tue
12/2/08

Mon 10/27/08

Fri 11/7/08

Tue 10/28/08

Tue 12/2/08

Research Phase
Revise V&S Document
Identification of required hardware and
software
Research potential configurations
Status report 1
Design Phase
Creation of network diagram
Firewall configuration

Mon 10/6/08

Vision and Scope for Emerald Pharmaceuticals

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Server setup recommendation

Tue 10/28/08

Tue 12/2/08

Web server configuration

Tue 10/28/08

Tue 12/2/08

Database server configuration

Tue 10/28/08

Tue 12/2/08
Sun
11/16/08
Sun
11/23/08
Sun
12/14/08

Revise V&S Document


Status report 2
Finalization Phase

Fri 11/7/08
Mon 11/17/08
Tue
11/18/08

Revise V&S Document

Sun 11/23/08

Recommendation Rough Draft

Tue 11/18/08

Final Recommendation

Mon 12/1/08

Project Write-up

Mon 12/8/08

Project Presentation

Mon 12/8/08

Fri 12/5/08
Sun
11/30/08
Sun 12/7/08
Sun
12/14/08
Sun
12/14/08

7. Educational/Program Outcomes
The conclusion of this project that has been described in this document will
allow Emerald Pharmaceuticals to host and maintain their company website
internally in a secure and robust environment. The end product will not only
allow the company to have greater control of their appearance to the public
on the web, but also permit its customers access to various information on
the company and its numerous products.

7.1. General Education


The proposed project will require the researching of network and system
servers that will handle both web hosting and database needs for a large
organization. The evaluation of the overall costs of the project and savings
the company will incur versus continuing having their current website
hosted externally will also aid in whether the project is necessary and
successful. The true success of this project will be determined by the ability
of the team to convince other parties why such a move from external
hosting to internal hosting is not only needed but also crucial in aiding
Emerald Pharmaceuticals to have a more prevalent presence on the internet
and becoming more accessible to their customers.

Vision and Scope for Emerald Pharmaceuticals

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7.2. Information Technology


The project requires the understanding of secure and reliable server and
networking components that will host the companys website and other vital
systems to assist in their overall presence on the Internet. This in turn will
involve the implementation of various systems and databases as well as
improved administration and security practices and policies.
The execution of this system will also require the development and
maintenance of all devices as well as company security policies. Since the
website will be linked to sensitive information stored in the database, all
security policies need to be evaluated and updated. Success will be
identified by the creation of a document that provides Emerald
Pharmaceuticals with the information to host a website internally while
maintaining private access only to authorized users to confidential company
information.

Vision and Scope for Emerald Pharmaceuticals

Page 14

8. Annotated Bibliography
Center for the study of AIDS. Aspens generics ensure affordable AIDS
treatment. Retrieved
09/27/2008 from http://www.csa.za.org/article/articleview/396/1/1/
This site provides information about the efforts that being made to help get
the AIDS epidemic in Africa under control.
Davis, W.S. (1993). Business systems analysis and design. Belmont, CA:
Wadsworth Publishing
Company.
Rob, P., Coronel, C. (2007). Database systems design, management, and
implementation. Boston,
MA: Thomson Course Technology.
South AfricaInfo.com. South Africas Population. Retrieved 09/27/2008 from
http://www.southafricainfo.info/about/people/population.htm.
This site provides population and other information particularly targeting
the country of Africa.