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27) John Drone toils endlessly at Hurts Corporation on his routine assignment and also on a number

Chapter 1 Introduction: Why Project Management?


of project teams. His annual evaluation features input from his line manager and each of the project
1) Which of the following types of activities is more closely associated with projects rather than processes?
managers, all of whom have equal say in how his 12-hour work day is partitioned. John Drone is
D) an activity that establishes its own work rules
employed
by a:D) matrix organization.
2) Which of the following is accomplished through project management? C) A software developer creates
28) Aafunctional organization structure is a plus for project management because:B) it allows for
new crash-proof operating system.
standard
career
paths.
3) A project typically has: A) a defined start and end date.
organization structure is a weakness for project management because:C) priorities
4) The Project Management Body of Knowledge Guide definition of a project indicates that a project29)
is: A
B)functional
among
functional
departments may be different and competing.
temporary.
30) The tendency of employees in a functionally organized company to become fixated on their own
5) Project members may be from: D) all of the above.
concerns
and
work
assignments to the exclusion of the needs of other departments is known as:D)
6) There is no such thing as a project team: B) with an on-going, non-specific purpose.
siloing.
7)A project that results in "doing the wrong things well" has ignored the:C) customer satisfaction goal.
31)
The
functional
structure
is well-suited when:A) there are low levels of external uncertainty.
8) Which of these is NOT characteristic of a project? D) Traditional process management functions of
32) In general, the poorest organizational structure when it comes to managing projects is probably
planning, organizing, and controlling do not apply to project management.
the:B)
functional
structure.
9) Which of the following is NOT a project constraint? B) the customer requirements
33) All major decisions and authority are under the control of the project manager in a:C) project
10) Projects differ from classic organizational processes because projects are:
structure.
A) discrete activities.
34) Believe it or not, project structures have weaknesses when it comes to project management! One
11) Process management features __________ with respect to project management.
of the primary weaknesses has to do with:D) the low cost of setting up and maintaining project teams.
B) greater certainty of performance
35) A project structure for an organization is a peach when you consider how well it:A) creates
12) Studies of IT projects reveal that: D) up to 75% of software projects are cancelled.
of project management experts.
13) A business reality that makes effective project management critical is the fact that: C) product lifelegions
36) Staffing fluctuations associated with project completion and initiation are most likely to occur in
cycles are compressing.
organizations
that are:A) functionally structured.
14) A product is introduced into a market, gains the acceptance of a fickle public, and finally is supplanted
37) A dual hierarchy is the salient feature of a:B) matrix structure.
by a new and improved offering. This phenomenon is known as the:A) product life cycle.
38)
The
weak
is sometimes called the:C) functional matrix.
15) Low inflation is a trigger for improved project management skills because:B) internal process 39) The strongmatrix
matrix is also known as the:D) project matrix.
improvement is accomplished via project management.
40)
The
project
manager
controls most of the project activities and functions, including the
16) The technical side of project management emphasizes: D) budgeting.
assignment and control of project resources in the:A) strong matrix.
17) The behavioral side of project management emphasizes: B) leadership.
41)
The
manager
of
the
Super
Burrito Project is in the midst of an important project team meeting but
18) Geoffco's project manager names three individuals and requests a project budget of $3,000,000 for
theFromage, the representative
Fred
from the Cheese department, is nowhere to be found. After a brief
new 8-Pod, a backpack-sized personal music player for 8-track tapes capable of holding up to 100 songs
investigation
it
is
determined
that
Fred's manager in the Cheese department has other plans for Fred's
from the '60s and '70s. This important step takes place during of the project life cycle.B) conceptualization
time and efforts over the next several days and he simply won't be available for Super Burrito Project
19) Individual activities and their durations are developed during the phase of the project life cycle. A)
work.
The
organizational
structure
being used here is unquestionably a:B) weak matrix.
planning
42) A major weakness of a matrix organizational structure for project management occurs when:C)
20Keith Monroe nails hundreds of pieces of culled lumber in the blazing July sun to form a parquet deck
the
number
of
human
resource
coordination
meetings is considered.
for his barn roof. He and his assistant are clearly in:Cthe execution stage of the project life cycle.
43) A matrix organization for project management has a distinct advantage because:D) project
21) The MBA redesign committee presents the results of their five-year project to their bemused Dean.
importance
is
enhanced
by
setting
authority
equal
to that of functional departments.
They hope it is not just wishful thinking that they are in the:D) termination phase.
44) The belief that organizations can sometimes gain tremendous benefit from creating a fully
22) Client interest is typically at its lowest during the: C) execution phase.
dedicated
project
organization
is
captured
by
the
term:A)
heavyweight project organization.
23) The degree of innovation and creativity is typically at its highest during the: C) execution phase. 45) The Larson and Gobeli study that compared projects that
had been managed in a variety of
24) The amount of corporate investment is typically at its lowest in the: A) conceptualization phase. structural types revealed that new product development projects
tended to be most effectively
25) The amount of corporate investment is typically at its highest in the: D) termination phase.
executed when the organizational structure was a:B) project organization.
26) The degree of risk associated with the project is typically at its highest during the: A) conceptualization
46)
The
Larson
and
Gobeli
study
that
compared
projects
that
had
been managed in a variety of
phase.
types revealed that construction projects tended to be most effectively executed when the
27) The technical challenges that the project has to face are typically at their lowest during the:D) structural
organizational
structure
was
a:C)
project
matrix.
termination phase
47) The Larson and Gobeli study that compared projects that had been managed in a variety of
28The commitment of financial,human,and technical resources is highest during the:Cexecutionphase.
structural types revealed that both new product development and construction projects tended to be
29) The most recent addition to the four criteria of project success is:D) client acceptance
effectively executed when the organizational structure was a:D) functional organization.
30) Which of the following statements about project success criteria is best?B) Completion time is anleast
48) Centralized units within an organization or department that oversee or improve the management
internal performance measure.
of projects
are called:A) project management offices.
31) A design project is completed on time, under budget, to the customer's satisfaction, and in adherence
to
49) A PMO is NOT used:C) to replace the project manager as being responsible for the project.
the technical specifications agreed. The new product takes the market by storm and everyone associated
The PMO is used as a tracking and monitoring device under the:B) resource pool model.
with the project receives a coveted gold star. Under the four dimensions of project success model, the50)
51) The PMO is used to protect and support the skill of project managemen t under the:C) control
project still needs to show:A) future potential.
tower model.
32) The dimension of project success that is realized first (chronologically) is:D) efficiency.
52) The PMO is used to maintain and provide a cadre of skilled and trained project professionals as
33) The dimension of project success that is realized last (chronologically) is:A) future potential.
under the:D) resource pool model.
34) The dimension of project success that is measured by both an internal and external criterion is:C)needed
53) The weather station model performs the invaluable function of:A) keeping an eye on project
impact on the customer.
without influencing the project.
35) In the Atkinson model of project success, a project's impact to the surrounding community wouldstatus
be
54) The greatest advantage of a PMO is that:B) it helps an organization develop project management
classified as:B) a stakeholder benefit.
skills.
36) ABC company compares the way they manage projects with the way rival NBC company manages
55) The solution to external and internal problems that has worked consistently for a group and that is
projects. ABC company is engaged in:C) competitive benchmarking.
taught to new members as the correct way to perceive, think about, and feel in relation to
37) Project management maturity models are NOT used to:D) ascertain all stakeholders relevant to a therefore
these problems is known as:C) organizational culture.
project in the conceptualization phase.
Which of the following statements about culture is best?D) The conversion process a company
38) A spider web diagram is useful for:A) showing company performance on a number of criteria 56)
uses can influence its culture.
simultaneously.
The tale of Professor Larry Foster and his grade book filled with Fs was told by one generation of
39) The project maturity model developed by the Center for Business Practices would have rings if a 57)
spider
faculty
to the next with a mix of envy, awe and delight. If there was one thing you could be sure of,
web diagram were used.C) five
was no grade inflation in his department, whose culture was formed primarily by:A) critical
40) The most basic level in Kerzner's project management maturity model is:A) common language. there
incident.
41) Carnegie Mellon's SEI model, ESI International's project framework, and the Center for Business58) The information systems department prides itself on being on the often bleeding edge of highPractices all call their highest level of maturity:B) optimizing.
tech course offerings. They were the first department to create online classes and the first to battle all
42) The author's synthesis of all well-known maturity models states that moderate project management
the issues associated with these offerings. When Wally interviewed for the new assistant professor
maturity is characterized by:C) project management training programs.43) Which statement regardingof
the
he knew that his subcutaneous chip was only a hiring decision away. Corporate culture in
Project Management Institute's Project Management Body of Knowledge (PMBoK) is best? B) Eachposition,
this department is probably most affected by:B) technology.
element of the iron triangle is represented by its own area.
59)
Herb
Kelleher of Southwest Airlines frequently takes Southwest flights to check out operations
Chapter 2 The Organizational Context: Strategy, Structure, and Culture
and informally interview passengers to find out how satisfied they are with their service. Herb's
1) Which of the following is NOT an element of strategic management?D) eliminating cross-functional
attention
to
customer service and emphasis of it over profits permeates the organization. Southwest's
decisions
culture is influenced strongly by:C) key organizational members.
2) A strategic perspective on project management might ask which of the following questions prior tocorporate
60)
The
Luther
Post Office closes the customer service window promptly at noon for their lunch
undertaking a project?D) Can we define the problem?
break and opens again at one, perhaps a little after if the town's Sonic is busy. The Jones Post Office
3) The highest priority among strategic choice elements is:C) mission.
workers
are
aghast
at this policy, preferring to stagger their lunch breaks so that the customer service
4) Which of these strategic elements exists at a higher level than the others?B) objectives
window is always attended. It would appear that this difference in culture is primarily driven by:D)
5) A strategic element consisting of statements such as "a 5% increase in freshman to sophomore retention"
geographical
location.
and "a 10% increase in the six-year graduation rate" is best described as a:A) goal.
61) When grades aren't submitted in a timely fashion, the course management system assigns an
6) A strategic element that contains formally titled initiatives such as the Customer Survey Project, the
When a graduating student receives an incomplete in a senior level course, his job offer
Small Business Alliance Project, and the Employee Relations Project is most likely a:D) program. incomplete.
is withdrawn. When his job offer is withdrawn, the student has to crash at his buddy's apartment.
7) The management department at the university decides to add a new program in restaurant, hotel, and
When
a
student
crashes at his buddy's apartment, he has to sleep on the couch. When a student sleeps
institutional management. As part of the development process they hold focus groups consisting of area
the couch, he wakes up covered with cat hair. In an effort to keep students free from cat hair,
business leaders, current and former students, and restaurant and hotel owners. These groups can be on
college
leadership
demands that all grades are submitted within ten hours of administering a final
described as:C) stakeholders.
exam. This college's corporate culture is influenced strongly by:B) rules and procedures.
8) Which statement about stakeholders is best?B) Stakeholders can potentially impact project development.
62)
One
way
that
organizational
culture affects project management is by:A) how the environment is
9) External stakeholders that are external to a project but possess the power to effectively disrupt the affected by the culture.
project's development are:A) intervenor groups.
63)
Which
of
the
following
does
NOT constitute an impact of organizational culture on project
10) Which of the following statements about clients is best?B) Clients are concerned with receiving the
management?B) how much trust exists among project team members
project as quickly as they can possibly get it.
64)
A
failing
project
becomes
a
black
hole for money, time, and personnel as management continues
11) Which of the following is an internal project stakeholder group?C) functional managers
to pour resources into it despite the growing expectation that it will fail miserably. This phenomenon
12) Which of the following is an external stakeholder group?D) environmental groups
is
known
in
project
management
circles
as:C) escalation of commitment.
13) The group that provides raw materials or resources that the project team needs to complete the project
Chapter 3 Project Selection and Portfolio Management
is:A) suppliers.
1)
Souder's
project
screening
criterion
that
indicates
an effective model must reflect organization objectives, including a firm's
14) The first step in Block's framework of the political process as applied to stakeholder managementstrategic
is to: goals and mission is called:A) realism.
B) assess the environment.
2)
A
selection
model
that
is
broad
enough
to
be
applied
to multiple projects has the benefit of:B) comparability.
15) Creating action plans to address the needs of various stakeholder groups is part of the ________ step
of
3) A project screening criterion that allows the company to compare long term versus short term projects, projects with
Block's framework for stakeholder management.C) develop solutions
different
technologies,
and
projects
with
different
commercial
objectives is:C) capability
16) Cleland's project stakeholder management cycle:D) is a recurring cycle that allows new stakeholders
to
4) If a model can be applied successfully by people in all areas and levels of an organization, it is said to possess the trait of:B)
be considered at any time.
ease
of
use.
17) Which of the following is NOT an element of organizational structure?A) well-articulated mission,
5) An MBA redesign committee spends the better part of a decade traveling the Caribbean to benchmark graduate programs at
vision, and value statements
other universities. Whatever screening model is being used suffers from poor performance on:D) cost
18) Organizational structure identifies the grouping of individuals into:D) departments.
6) Souder's model selection criterion that encourages ease of adaptation to changes in tax laws, building codes, among others,
19) Individuals are commonly organized into departments for all of the following reasons EXCEPT:D)
is called:D) flexibility.
geography.
7) A writer estimates it will take three months to generate spiffy documents to accompany a seminal work in operations
20) Span of control refers to:C) the number of employees one person supervises.
He grossly underestimates the time required and misses his deadline by two months. This estimate was:D)
21) The University of Puhonicks hires several professors that specialize in accounting, management, management.
and
and inaccurate.
economics and clusters each into one of three departments. The dean has obviously decided to group subjective
8)
A
wedding
planner allows $10,000 for flowers and three weeks to receive all RSVPs back from the list of 700 guests. Both
employees by:D) product.
are correct within a fraction of a percent. We could describe this factoid as:A) numeric and subjective.
22) Which statement about organization for project management is best?B) The internal project teamestimates
9)
An
internal
operating issue in project screening and selection is:B) change in physical environment.
structure specifies the arrangement of all units or interest groups participating in the development of the
10) Quality risk refers to the chance that:A) the project relies on developing new or untested technologies.
project.
11)
One
facet
of
risk in project screening is:C) the potential for lawsuits or legal obligation.
23) Probably the most common type of organizational structure today is:B) functional.
12) One project factor that directly impacts a firm's internal operations is the:C) need to develop employees.
24) Economic conditions are a part of an organization's:A) external environment.
13)
A
commercial
factor in project selection and screening might be:C) the long-term market dominance.
25) Companies that are structured by grouping people performing similar activities into departments 14)
are:B)
Which statement regarding project selection is best?D) Every decision model has both objective and subjective factors.
functional organizations.
15)
Which
statement
regarding project selection and screening criteria is best?
26) A major player in the software industry stumbles from one new edition of its operating system and
A) The most complete model in the world is still only a partial reflection of organization reality.
office automation package to another. As soon as one package is released, the programmers and developers
16)
A
checklist
screening
model does not consider:A) whether one criterion is more important than another.
have two weeks to latch onto a different team that is updating a different package. Failure to find another
A simple scoring model for project evaluation requires:B) score values assigned to each criterion in terms of its rating.
team to work for means an end to their employment. This organizational structure is best classified as17)
a:C)
18)
The
simple
scoring
model
has this advantage over a checklist model for screening projects.C) Scaling models allow
project organization.
decision makers to treat one criterion as more important than another.