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Phone (937) 374-3687

Xenia Ohio 45385

Operations Manager
Successful management career includes 20 years in manufacturing/retail environment.
Demonstrated leadership in operations, quality control (ISO/QS), profitability, and production.
Broad management and technical skills all utilized in industrial/retail environments:

Operations Improvement
Staff Training/Development
Strategic Planning
Materials Management

Process Reengineering
Continuous Improvement
Order Fulfillment
P&L Management

Conflict Resolution
Multi –Unit Management
Capital Improvement
Sales & Marketing

 Established new division (and additional revenue stream) for company. Developed

business plan, promoted vision to local lenders, and recruited engineering and production
staff. $1.2 million operation profitable 6-months ahead of schedule.
 Initiated a quality control system. Led the training of production staff, partnerships

with customer base, and quality standards efficiencies. Successful in increasing profits by
$78,000, reducing labor costs by $80,000, and improving reject rate by 33%.
 Reduced production downtime by 20%. Led union and non-union workforce teams;

implementing process and maintenance improvements.
 Recruited and trained manufacturers’ representatives to expand market share in

Indiana and Illinois. Increased regional sales by 40%, through usage of target marketing.
 Negotiated the largest contract in corporation’s history, resulting in $1.6 million in

sales. Broke all previous quarterly profit records, resulting in early debt retirement.
 Secured outside investors to replace commercial bank loan and related line of credit.

Networked with various associations, reorganized engineering projects, and solidified
relationships. A $500,000 debt was restructured within 90 days.

Phone (937) 374-3687

TMX FINANCE LLC. Cincinnati, Ohio
2013 – 2015

General Manager

Opened a new branch location, overseeing the daily operations, training newly hired Store
Managers, Assistant Store Managers, and Customer Service Representatives. Traveled
throughout the Columbus and the Cincinnati markets helping other locations with their
training and collections.
GAMESTOP INC. Bellbrook, Ohio
2008 – 2013

Metro Training Store Manager

Directed the daily operations of the store, training newly hired or promoted Store Manager
Designates, Assistant Store Managers, and Store Managers. Mentored Store Managers in
other stores to improve their business opportunities and to build store-level leadership.
Recruited managers and employees as needed to fulfill the Districts requirements.
TWIST INC. – Xenia, Ohio
2005 – 2008

Operations Manager

Managed a team of production employees and responsible for the daily operations of the
plating facility. Successful in cost containment and improving quality control of both
subcontract and internal parts. Directed the hiring and discharge of employees including
employee reviews and hiring a temporary firm to handle production requirements.
2002 – 2005

General Manager

Fast-track promotion gained through a series of increasingly responsible management
positions. Promoted rapidly based on consistent success in: operations management, strategic
business development, business process/performance improvement and team leadership.
NITRON, INC. – Dayton, Ohio
Parent company of EMS Industries and K&F Metal Finishers. Performing industrial and
chemical operations within the anodizing/plating industries.
Director of Operations/Operations Manager

1985 – 2002

Promoted to lead union and non-union workforce. Responsible for 25 direct reports at
multiple manufacturing facilities. Successful in improving operations, profitability, recruiting,

training, and production engineering. Part of senior management team -responsible for cost
reductions, revenue building and capital improvement projects.
 Directed all phases of anodizing operations, including new product development,
marketing, quality control, competitive bidding, and manufacturing management.

 Bachelor of Science, course studies in manufacturing and operations management.
 Ongoing education and training in teamwork communications and human resources.
 State of Ohio Notary Public
Quality and Technical Capabilities: Eddy Current Coating Thickness Testing, Salt Spray and
Humidity Testing, Taber Abrasion, Adhesion Testing, Micro Hardness Testing, Analytical
Plating Bath Testing, Quality Control and Technical Specification Writing and Human
Resources Arbitration and Negotiations.