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Laurel, MD 20724

Experienced property manager with 9+ years overseeing portfolio of residential properties. Expertise in
resident relations, budget analysis and preparation, and personnel management. History of excellent
relationship building with both internal and external clients. Proven ability to cut costs while increasing
revenue. Highly skilled at creative revenue generating. Resourceful problem solver who thrives in a fastpaced environment. Proven ability to implement and enforce property rules and regulations effectively.
Compliant with all local ordinances, state and federal laws, and Fair Housing regulations (MD and NC).


Proficient in YARDI and other property
management related software
Experience with government and other
Special programs (Section 8, LIHTC, HIFF)
Extensive knowledge of rental and
community property process
Proficiency in computer applications (MS
Word, Excel, Outlook and more)
Excellent verbal and written communication
Proven critical analytical skills

Adept at budget planning and analyses
Effective and expeditious tenant screening
Accurate and efficient documentation
processing (applications, leases, purchase
contracts, addendums and more)
Excellent customer relations track record
Superior Staff development and training
Vendor Procurement and Management
Knowledge of Fair Housing Laws

Property Manager

Charlotte, NC
01/2007 – 11/2014

Directed full-service property management for portfolio of residential properties. Lead team of eight
professional and para-professional staff in ensuring long-term profitability for both local and out-of-state
owners. Recruited, hired and trained staff. Maintained high level of staff retention as well as resident retention
through excellent internal and external communication and customer service. Negotiated with contractors and
subcontractors on various projects to produce high quality results. Prepared and managed budget and client
reports (monthly/annually) including P&L, Accounts Payable, Accounts Receivable, and Subsidy Receivable

Managed a $250K budget while consistently meeting or exceeding targeted goals
Developed a 75% referral-based business from conception to success
Achieved 100% staff retention through utilization of highly effective strength-based approach
Created video training series for new employees
Authored policies and procedures manual
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Laurel, MD 20724

Developed automated Monday Morning Updates to establish and maintain communication with
owners of vacant properties
Leveraged community partnerships to enhance services to owners and residents
Pioneered first relocation tour bus to rental home communities and surrounding areas
Implemented seasonal maintenance program to enhance major systems functionality and cut
repair costs by 30 %
Leveraged strong networking and marketing skills to consistently bring on new business
(vendors/contractors and property owners)

Senior Leasing Consultant

02/2005 - 01/2007

Assisted in spearheading all aspects of residential leasing for small portfolio of residential properties from
growth to mid-sized management portfolio. Mentored new leasing staff. Optimized human and material
resources to ensure smooth transition of apartment turnovers. Instrumental in streamlining the eviction
process to minimize direct staff involvement and maximize positive outcomes. Orchestrated vacant home
tours. Generated tenant screenings and application packets. Championed several innovative marketing
campaigns to maintain high occupancy rates. Exceeded resident record keeping practices. Performed
periodic comparable analysis and comp grids as well as shopping of area competition.

Formulated highly effective follow-up campaigns to renter prospects
Maintained high resident retention through excellent rapport and customer service
Created marketing plans to maximize resources and achieve high results

MD Realtor/NC Broker
09/2000 – 8/2011
Directed the sell and/or purchase of new and existing residential properties as well as land purchases. Mentored
and trained new agents. Provided counsel and market analyses to both buyers and sellers in the marketplace.
Educated and qualified buyers and sellers in the home buying and selling process. Negotiated on behalf of buyer
and seller clients.

Established a strong clientele of investors and relocation business
Conducted new home buyer and investor seminars
Implemented highly effective local Open House campaigns
Created Foreclosure bus tour for influx of bargain home buyers during market crash
Sold over $5 million in local real estate sales in first year with consistently high
numbers in subsequent years.
Generated leads to develop robust client base of buyers and sellers through traditional
and creative prospecting, referrals and networking endeavors
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Laurel, MD 20724

Mingle School of Real Estate - Charlotte, NC
Residential Real Estate, 2005
 North Carolina Real Estate Broker (2006 – Present)
 North Carolina Real Estate Salesperson License (2005 – 2006)
Weichert Real Estate Academy - Bowie, MD
Residential Real Estate, 2000
 Maryland Licensed Realtor (2000-2004)
Gannon University - Erie, PA
Bachelor of Science: Social Work, 1985

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