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PVCS Tracker Web Interface
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Overview
MERANT PVCS Tracker’s web browser interface extends the power of issue management to teams around the globe. The web browser interface enables direct collection of customer feedback and provides immediate status. PVCS Tracker’s web browser (“I-Net”) interface is enhanced with the release of Tracker 7.0. The latest enhancements provide a consistent user experience across PVCS Professional web browser interfaces. Performance improvements were also added to the submit, update and query operations to promote greater efficiency while working remotely. Other recent enhancements to Tracker’s web interface include the ability to attach files to change records (e.g. source code excerpts, problem descriptions, html documents) and custom queries, as well as support for user-defined project terms, remove from in-tray, project secure log-in and flexible query-by-ID.

Web Browser Interface Capabilities
“Web-enabled” — global access to day-to-day functions via web browser
PVCS Tracker is web-enabled, meaning that in addition to the Windows and TrackerLink™ interfaces, it can operate with web browsers across the Internet and intranets. You can use a browser from anywhere in the world to submit new change requests, query and modify existing change requests, or manage the Tracker in-tray. The benefits of using a web browser interface include: Lower overhead, thin-client installation. To get started, a user needs only to install a browser on the client desktop and surf to a Tracker web page. The Tracker program is centrally installed at the web server level, with centralized upgrade ability, and no ODBC installation or maintenance at the client. A web interface also lowers training costs because users are familiar with browser interface and web operation. More users than ever can provide project input, allowing more complete capture of technical and business issues. With both anonymous submission of issues and nameduser access, non-core team members can now provide direct issue input.

Tracker’s web interface supports the following features:
• Project log-in – named users can log-in to any Internet-enabled Tracker project to which they normally have access. Tracker also supports a unique “anonymous” user log-in, which can provide anyone with access to the URL the ability to submit an issue to Tracker directly. An “I-NET Administration” dialogue allows project administrators to enable and configure projects for web browser access.

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• View and update In-Tray – Users can view their in-tray, as well as remove items from their in-tray that they have addressed.

Figure 1: Tracker’s web browser In-Tray highlights key issues to a user.

• Submit and update records – Users can submit new issues, as well as update existing records, via the web browser interface. User permissions follow the same rules as the Windows client. (Anonymous submitters, a special case supported by PVCS Tracker, can only submit issues.)

Figure 2: Users can submit and update Tracker records via an easy browser interface.

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• Add/view/update notes – users can attach, remove, and view notes that are associated with a Tracker record. These notes can use pre-defined titles, or user created. (Anonymous submit cannot add notes.)

Figure 3: Additional details for records can be added and updated as notes.

• Attach/remove/view files – new with Tracker 6.5, users can attach, remove and view any type of attached files (e.g. source code, html pages, graphic images, word documents, etc). (Anonymous submit cannot attach files.)

Figure 4: PVCS Tracker supports attaching files to records upon update of an SCR..

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• Run predefined queries – Tracker’s web interface provides access to predefined shared and private stored queries, and allows viewing of the detailed results. Query-by-ID can also be enabled, either automatically or following user permission (build query).

Figure 5: User can run queries, view summary results and view record details.

• Create, modify, execute, and save customized queries — web users can build custom queries to precisely filter project records to retrieve just the information of interest.

Figure 6: User can create, modify, and save custom queries for greater flexibility over the web.

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• Project customizable dictionary terms — Tracker web interface follows project terms defined for records (e.g. such as WCR), In-Tray, and submit/update functions. Although major Tracker functions are provided through the web interface, some features are not available. The following Windows-interface Tracker functions are not supported through the browser interface: project administration (users, field values and so forth), import/export of Tracker data, notification and module associations.

PVCS Metrics
PVCS Tracker also includes PVCS Metrics, a powerful web reporting tool. This tool enables a Windows-client user to generate and post reports and query results to specified web pages. It can also create trend reports based on query counts over time, and can be setup to run at predefined intervals to automatically update the displayed results. Anyone with access to the posted URL can view the results, providing an immediate snapshot of project status (dashboard indication) and of changes over time.

Figure 7: PVCS Metrics enables automatic reporting from Tracker to the web for team visibility.

Tracker Web Browser Technology Supported
For the latest systems requirements for PVCS Tracker, please go to www.merant.com. From there, select the “Products” icon, then “MERANT PVCS.” On the left column under “PVCS,” select “Tracker.” At the Tracker page, select “System Requirements.”

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FOR MORE INFORMATION

800-547-7827
info@merant.com www.merant.com

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Also available at authorized resellers. Copyright 2000 MERANT. All rights reserved. PVCS and Net Express are registered trademarks and PVCS Professional, PVCS Version Manager, PVCS Tracker, and TrackerLink are trademarks of MERANT. Other trademarks are the property of their respective owners.

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