You are on page 1of 4

Microsoft Platform Support Reporting Tool for Microsoft Software Update Services

v 5.2.2003.0
================================================================================
=============
WHAT IS HAPPENING:
==================
When you run this tool you will see a Command Window start up. The tool runs in
that Window. You will then see this file open up in a text editor. When the t
ool is done you will see an Explorer Window open up.
If you are on Windows XP, Windows 2000, or NT 4.0 in the Explorer Window is the
.CAB file that you need to send via email to your Microsoft Support Professional
.
PURPOSE:
========
The MPS Reporting Tool is utilized to gather detailed information regarding a sy
stems current configuration. The data collected will assist the Microsoft Suppor
t Professional with fault isolation.
The reporting tool DOES NOT make any registry changes or modifications to the op
erating system. Please see the section for PACKAGE CONTENTS and DIRECTORY STRUCT
URE for details on what is copied to the system and what directories are made.
USAGE:
======
This package supports Windows XP, Windows 2000, and Windows NT 4.0. On execution
of the package the product type is detected to determine which commands will be
utilized to collect information.
NOTES:
======
Average completion times for the MPS Reporting Tool are in the range of 5 to 15
minutes. If for some reason the data collection process is not completing try ru
nning the tool during non-peak usage times.
It is required that the currently logged on user have Administrative rights in o
rder to allow for proper operations of the MPS Reporting Tool.
If you have any questions regarding the usage or operations of the MPS Reporting
Tool consult with the Microsoft Support Professional you are working with.
ERRORS:
=======
If you get a notice that an application is trying to access your email then plea
se stop Outlook, and relaunch the MPS Reports.
PACKAGE CONTENTS:
=================
2000.cmd
hine is running Windows 2000.
2003.cmd
hine is running Windows 2003.
Bitsadmin.exe Version 6.0.2600.0
lows you to determine the status of download
CheckSym.exe
Version 5.0.2139.1
mbol information from executable files.
Checksym.txt
Checksym_EULA.RTF
-

Contains all commands to run if mac


Contains all commands to run if mac
BITS Administration Utility that al
jobs being handled by BITS
Utility that gathers version and sy
Readme file for CHECKSYM.EXE
EULA for Checksym.exe

CHOICE.EXE
Version 5.2.3765.0
- Resource Kit utility to allow you t
o pick an OS if one is not automatically determined.
DUMPEL.EXE
- Resource Kit utility to dump the ev
ent logs to a text file.
DUMPEVT.EXE
- Utility that dumps Event Logs in EV
T format.
EULA.TXT
- End User License Agreement
Finish.cmd
- Contains all commands necessary to
build the cab file.
GETVER.EXE
- Utility used to determine version o
f Windows NT running.
GPRESULT.EXE
Version 5.0.2184.1
- Resource Kit utility to dump the Gr
oup Policies on this box.
GetVDirPath.vbs
- Returns the value of the 'Path' pro
perty for the specified VDir.
MAKECAB.EXE
Version 5.0.2147.1
- Resource Kit utility to compress al
l files into a single cab file.
MPSRpt.cmd
- Command script used to create all t
he reports
Net.CMD
- Contains all commands to run if mac
hine is running Windows Server 2003
QFECHECK.EXE
Version 5.00.2195.3137
- Resource Kit utility to dump out a
list of installed hotfixes (Windows 2000 only).
Readme.txt
- This file
REG.EXE
Version 2.0.0.0
- Resource Kit utility to dump regist
ry values.
XP.cmd
- Contains all commands to run if mac
hine is running Windows XP.
REPORTS GATHERED:
=================
Application.evt
- Application Event log EVT format.
Application.txt
- Application Event log TXT format.
Details.xml
- Lists and Details updates detected by Automati
c Updates
Items.xml
- Lists and provides additional information abou
t updates detected by Automatic Updates
Catalog.xml
- Lists updates detected by Automatic Updates
Ex*.log
- IIS Log files for the Microsoft Software Updat
e Services web site
GPResult.txt
- Log from a run of the GP Result command to tel
l which policies were applied to the machine.
HCUpdate.log
- Hardware Compatibility Update Log.
History-approve.xml
- Microsoft Software Update Services approval hi
story
History-sync.xml
- Microsoft Software Update Services synchroniza
tion history
Hotfixes.txt
- Registry entries for the hotfixes applied to t
he machine.
IIS*.log
- IIS Log file for whichever version is installe
d on the machine.
Internet_Settings_Key.txt
- Registry entries for the Internet Settings inf
ormation provided through IE.
Iuhist.xml
- Detailed history of updates installed on the s
ystem either by Automatic Updates or Windows Update
NI.txt
- Network Statistics log.
Progress.txt
- Log that MPS Reports updates to track how far
it has gotten.
Qfecheck.txt
- Lists installed hotfixes

Security.evt
- Security Event Log in EVT format.
Security.txt
- Security Event Log in TXT format.
Settings.txt
- Microsoft Software Update Services settings
SetupApi.log
- Setup Log file.
System32_DLL.csv
- Version and checksum of DLL files in the Syste
m32 directory (comma delimited).
System32_DLL.txt
- Version and checksum of DLL files in the Syste
m32 directory.
System32_EXE.csv
- Version and checksum of EXE files in the Syste
m32 directory (comma delimited).
System32_EXE.txt
- Version and checksum of EXE files in the Syste
m32 directory.
System.evt
- System Event log in EVT format.
System.txt
- System Event log in TXT format.
Uninstall.txt
- Registry information for installed application
s.
URLScan*.log
- URLScan logs
URLScan.ini
- URLScan initialization settings
Vminst.log
- Log from Virtual Machine installation.
Winmsd.nfo
- NFO format of Winmsd.
Winmsd.txt
- TXT format of Winmsd.
Winupdate.log
- Windows Update log file.
WSDU.log
- Dynamic Update log file
Wusetup.log
- Automatic Updates installation log file.
DIRECTORY STRUCTURE:
====================
%SystemRoot%\MPSReports---|
|-- MSUS --|
|-- Bin
|-- Reports--|
|
|-- Cab
ADDITIONAL INFORMATION:
=======================
On your system a CAB file will be generated for your convenience in the %systemr
oot%\MPSReports\Setup\<Report Type>\Cab directory called %COMPUTERNAME%_MPSRepor
ts.CAB. The CAB file will contain the reports generated by the MPS Reporting Too
l. Please send the cab file to the Microsoft Support Professional who is working
on your support incident.
CHECKSYM:
=========
For the CHECKSYM reports for each BackOffice Product, the CSV version of the fil
e will only be created if that BackOffice product is installed.
HISTORY:
========
Version
Changes
============
===============================================================
5.2.2003.0
- Integrated tool for Windows Server 2003, Windows XP, Windows 2
000, and Windows NT 4.0
Added Bitsadmin.exe utility to capture any download jobs curre
ntly queued by BITS
Get ApprovedItems.txt from the SUS server
No longer get the Security Event Log
2.0
- Added capture of History-sync.xml, history-approve.xml, and se

ttings.txt from SUS server


Added capture of wusetup.log from systems running the Automati
c Updates v 2.2 client
1.0
- Initial version