GOLD SPONSOR
Dear Home Care Leaders and Friends:
IMPORTANT
Representing more than 375 home care and hospice agencies, the six home care
DEADLINES
associations of New England are pleased to invite you to the New England Home
Care & Hospice Conference and Trade Show. Now in its fifth year, this successful EARLY BIRD
regional event brings our members an exceptional opportunity for professional CONFERENCE
REGISTRATION:
education and peer networking. April 3
This year’s conference is being held at the Radisson Hotel in Manchester, New HOTEL ROOM BLOCK:
Hampshire – a richly diverse city along the Merrimack River that blends history with April 27 (by 5:00 pm)
new economic vitality. The hotel, just one hour north of Boston, is easily accessible
from all parts of New England. EXHIBITOR
REGISTRATION:
Our conference speakers are some of the most knowledgeable and experienced April 10
experts in the changing home care environment. There are 15 concurrent sessions CONFERENCE
designed to meet the varying needs of home health, hospice and private duty REGISTRATION
agencies. Your passion for leadership and the desire to grow your business are sure DEADLINE:
May 10
to be ignited by our dynamic presenters.
A $50 late fee will be
As the largest home care exposition in the Northeast, you’ll enjoy networking with charged per person
our sponsors and exhibitors who offer innovative services and products for our for each registration
industry – and catching up with your colleagues from around New England. received after the
deadline.
Don’t miss this unique opportunity for new strategies, connections and innovative
REGISTRATIONS
ideas to move your business forward! We look forward to welcoming you to the can be made
New England Home Care & Hospice Conference and Trade Show in Manchester by fax or mail
on May 19-21, 2015. and sent to
Megan Fournier at
Sincerely, the address below
or by going to
www.nehcc.com.
PAGE 2 | 2015 New England Home Care & Hospice Conference and Trade Show
KEYNOTE SPEAKERS
WEDNESDAY, MAY 20
www.nehcc.com | PAGE 3
GENERAL SESSION SPEAKERS
THURSDAY, MAY 21
Opening General Session 8:30 am – 9:30 am Closing General Session 12:15 pm – 1:45 pm
Home Health & EMS-Based Mobile Embedding Empathy in Healthcare
Healthcare: Match Made in Heaven or to Enhance the Patient and Provider
Shotgun Wedding? Experience
Matt Zavadsky, MS-HSA, EMT is from MedStar Mobile Helen Riess, MD, is co-founder, chief scientist and
Healthcare in Forth Worth, Texas. He has guided the chairman of Empathetics, LLC, Associate Clinical
implementation of a robust mobile healthcare program Professor of Psychiatry at Harvard Medical School and
which has partnered with organizations such as Klarus Director of the Empathy and Relational Science Program
Home Care and Vitas Healthcare on ways to improve at Massachusetts General Hospital. She is also a member
patient care and the use of healthcare resources. Lead of the Harvard Academy for Teaching and Learning, the
author of “Mobile Integrated Healthcare: Approach to Consortium for Research on Emotional Intelligence in
Implementation,” Zavadsky has developed and launched Organizations, and faculty of the Harvard Macy Institute.
several functioning, successful and sustainable MIH Dr. Riess has devoted her career to teaching and research
programs that collaborate with community partners and in the art and science of the patient-doctor relationship.
other healthcare specialists. He also consults on numerous
EMS topics including high performance EMS system
operations, public/media relations, costing strategies and
public policy.
PAGE 4 | 2015 New England Home Care & Hospice Conference and Trade Show
TUESDAY, MAY 19: DAY-AT-A-GLANCE SCHEDULE
5:00 pm – 6:30 pm The Presidents’ Reception (Hosted by Board Presidents of the Six New England Home Care Associations)
9:00 am – 10:00 am Welcome and Opening Keynote: Establishing Shared Expectations with ACOs and Bundled Payment Providers
Around Care Transitions and Rehospitalization Avoidance, Amy Boutwell, MD, MPP
The Medicare Next-Era Home Are You Ready How to Develop A Deep Dive into the
Hospice Program: Health Care and for a Crisis? and Implement a Data Behind Hospital
New Billing Enhanced HIPAA Compliance Program Readmission:
Andrea Obston, MBA
Requirements and Compliance that Works for Your Helping Agencies
President
Hot Topics from Empowered by Agency Reduce Rates
Andrea Obston
Your Medicare Digital Pen Forms Further
Marketing Michael R. Bertoncini,
Administrative Captures and
Communications JD Barbara Rosenblum,
Contractor (MAC) Mobile Document
Shareholder MA, BSN
Management
Emily Fox-Squairs Jackson Lewis P.C. Founder & CEO
Technologies
Medicare Provider and
Outreach and Michael Radice Christopher Attaya,
Education Consultant ChartaCloud MBA, FHFMA
National Government Technologies VP of Business
Services Cheryl Rumley, RN Intelligence
APEX Healthcare Strategic Healthcare
Services, Inc. Programs
1:15 pm – 2:30 pm Certifying Home The Home Care Maximizing End- Telephone The Importance of
Health Care Agency of the Future of-Life Decision Triage: Is a Visit a Comprehensive
and Turning Your Making: DNR, Needed? Symptom Mentored Orientation
Shelly Bernardini, RN,
Website into Your #1 MOLST/POLST and Management Until Process: Preparing
CPHM
Referral Source Health Care Proxies Help Arrives New Clinical Staff
Home Health Clinical
for the Challenges of
Consultant and Derek Jones Stephen Spano, BA, Janet Travers, BSN,
Home Care in 2015
Provider Outreach Senior Director of MBA, JD, CELA RN, CHPN
and Education Marketing Partner Hospice and Palliative Susan DeCollibus,
National Government ClearCare Online Law Offices of Spano Care Case Manager MA, PT, COS-C,
Services & Dawicki Hospice of the South HCS-C Clinical
Shore Education and
Documentation
Manager and
Natalie A. Kenney, RN
Transition Care Nurse,
Special Projects
Manager
MetroWest HomeCare
& Hospice
4:00 pm – 5:00 pm Closing Keynote: Building Resiliency in New England Health Care – Improving Home Care & Hospice for the
Long Haul, Robert J. Simione, Simione Healthcare Consultants, LLC
www.nehcc.com | PAGE 5
THURSDAY, MAY 21: DAY-AT-A-GLANCE SCHEDULE
7:30 am – 8:30 am Day 2 Registration and Breakfast
8:30 am – 9:30 am Opening General Session: Home Health & EMS-Based Mobile Healthcare – Match Made in Heaven or Shotgun
Wedding? Matt Zavadsky, MS-HSA, EMT
Strategic Preparation Making the Hospice Quality Meeting the Needs of Depression,
for Medicare Audits Connection Reporting and Evolving Healthcare Dementia and
and Appeals Between Employee Customer Service: Partners & Payors: Diabetes: A Looming
Engagement and Yes … There IS a Aligning Telehealth Epidemic – Are You
Pamela Meliso, JD, Patient Satisfaction Connection! and Business Ready?
MPH Development in a
Director of Consulting Deborah Costello, Kimberly Skehan, RN, Value-Based Strategy Dr. Verna Benner
& Regulatory Affairs MSM, BSN, RN MSN for Revenue Growth Carson, PMH/CNS-
and Executive Director Senior Manager BC
Cheryl Leslie, BSN, Lahey Health at Home Simione Healthcare Beka Apostolidis, MS, President
MPH Consultants, LLC RN and
Director of Homecare Owner Katherine J.
& Hospice BA Healthcare Vanderhorst, RN, BSN
Healthcare Consulting / Telehealth Vice President
Management Solutions, LLC C & V Senior Care
Solutions, Inc. and Specialists, Inc.
Andrew Eaves
Principal
a.m.eavesConsulting,
LLC
12:15 pm – 1:45 pm Lunch – Closing General Session: Embedding Empathy in Healthcare to Enhance the Patient and
Provider Experience, Helen Riess, MD
PAGE 6 | 2015 New England Home Care & Hospice Conference and Trade Show
WEDNESDAY, MAY 20
CONCURRENT BREAKOUT SESSIONS
10:15 AM – 11:30 AM
The Medicare Hospice Program: How to Develop and Implement a Compliance Program
New Billing Requirements and Hot Topics from That Works for Your Agency
Your Medicare Administrative Contractor (MAC) Michael R. Bertoncini, JD
Emily Fox-Squairs Shareholder, Jackson Lewis P.C.
Medicare Provider Outreach and Education Consultant,
National Government Services The Patient Protection and Affordable Care Act of 2010
requires Medicare-certified home health agencies to
This presentation will focus on the most recent changes implement a compliance program. While HHS has not
to Medicare billing, including timely filing requirements for yet identified the core elements of a compliance program
admissions, discharges, revocation and proper reporting under PPACA, previous HHS guidance identified seven
of drugs and infusion pumps. Any additional hospice billing fundamental elements of a home health agency compliance
questions will be addressed. program. This presentation provides practical tips on
implementing and maintaining a program incorporating
those seven elements. It will also demonstrate how
Next-Era Home Health Care and Enhanced HIPAA agencies of various sizes can develop a compliance
Compliance Empowered by Digital Pen Forms Captures program that works for them.
and Mobile Document Management Technologies
Michael Radice
Technology Advisory Board, ChartaCloud Technologies A Deep Dive into the Data Behind Hospital
Cheryl Rumley, RN Readmission: Helping Agencies Reduce Rates Further
CEO, APEX Healthcare Services, Inc. Barbara Rosenblum, MA, BSN
Founder & CEO, Strategic Healthcare Programs
This presentation offers a case study of success Christopher Attaya, MBA, FHFMA
experienced by APEX Healthcare regarding the deployment VP of Business Intelligence, Strategic Healthcare Programs
of specialized record capture and document management
technologies for the home health care industry. It will Home health care offers hospitals one of the best strategies
provide an introduction to mobile documents management, to reduce readmissions, but are we living up to the
advances in document capture technologies and the challenge? Using data from the SHP (Strategic Healthcare
benefits of digital pens for caregivers. Learn how to Programs) database, the presenters will analyze the
eliminate physical paper files and those expensive carbon- different characteristics and agency profiles behind hospital
copy forms. readmissions. The data provided will help agencies focus
and refine efforts that lead to better performance.
www.nehcc.com | PAGE 7
WEDNESDAY, MAY 20
CONCURRENT BREAKOUT SESSIONS
1:15 AM – 2:30 AM
PAGE 8 | 2015 New England Home Care & Hospice Conference and Trade Show
THURSDAY, MAY 21
CONCURRENT BREAKOUT SESSIONS
10:45 AM – 12:00 PM
Strategic Preparation for Medicare Audits Meeting the Needs of Evolving Healthcare Partners
and Appeals and Payors: Aligning Telehealth and Business
Pamela Meliso, JD, MPH Development in a Value-Based Strategy for
Director of Consulting and Regulatory Affairs Revenue Growth
and Beka Apostolidis, MS, RN
Cheryl Leslie, BSN, MPH Owner, BA Healthcare Consulting/Telehealth Solutions,
Director of Homecare and Hospice LLC
Healthcare Management Solutions, Inc. Andrew Eaves
Principal, a.m.eavesConsulting, LLC
Adverse audit findings can have a major detrimental impact
on an agency’s bottom line. Learn about the major CMS An effective telehealth program can deliver on the triple
auditors, their scope of review and auditing processes and aim of improved outcomes, patient experience and cost
the Medicare appeals system used to challenge adverse effective care. A sophisticated business development
findings. We will also discuss ways to routinely and easily strategy can demonstrate the value that home care
incorporate the seven elements of an effective compliance agencies can deliver to key stakeholders, and create a
program into your agency’s operations. compelling opportunity for beneficial new relationships.
This presentation will provide a blueprint for agencies to
evaluate and improve current telehealth programs and
Making the Connection Between construct business development plans that can get the
Employee Engagement and Patient Satisfaction attention of providers and payors.
Deborah Costello, MSM, BSN, RN
Executive Director, Lahey Health at Home
Depression, Dementia and Diabetes:
Patient satisfaction is taking a strong position in defining A Looming Epidemic – Are You Ready?
quality of care. This session will address the topic of Dr. Verna Benner Carson, PMH/CNS-BC
employee engagement as it relates to the patient’s President
experience of care. Leaders will learn the necessary and
skills required and best practices that are guided Katherine J. Vanderhorst, RN, BSN
by evidence-based management that can impact Vice President
motivation and commitment of employees. An overview C & V Senior Care Specialists, Inc.
of key characteristics of the functions of psychological
engagement and sources of barriers will be reviewed. Case This presentation will examine the overlap among the three
studies showing the association between highly engaged diagnoses – depression, dementia and diabetes, present
staff and patient satisfaction will be provided. research results supporting the inherent risk when these
conditions overlap and review the assessment strategies
and nursing interventions to address diabetes. Diabetes
Hospice Quality Reporting and Customer Service: is a typical home care diagnosis – learn how it relates to
Yes … There IS a Connection! depression and dementia.
Kimberly Skehan, RN, MSN
Senior Manager, Simione Healthcare Consultants, LLC
www.nehcc.com | PAGE 9
About Manchester For your convenience, the Radisson offers delicious dining
at two on-site restaurants. Visit Café on the Park in the
Manchester is a richly diverse city located along relaxing garden atrium or head to the full-service JD’s
the Merrimack River where history blends with new Tavern with its variety of hearty dishes for lunch and dinner.
entrepreneurship. What was once the magnificent Room service is also available.
Amoskeag Millyard – the largest textile producer in the
world – is now a vibrant business center home to hundreds A room block with discounted room rates has been
of businesses on the leading edge of technology, education established for attendees of the New England Home
and creativity. Care & Hospice Conference and Trade Show. Rooms are
available for the nightly rates of $129/single and double;
Manchester offers many opportunities for retail shopping, $139/triple; or $149/quad. The deadline to take advantage
the world-class Currier Museum of Art, and an impressive of these discounted rates is April 27 by 5:00 pm. Please
array of fine and casual dining featuring a wide variety of note: These rooms will go fast and the room block may sell
ethnic cuisine including Caribbean, Indian, Japanese, Thai, out prior to the cutoff date.
and more.
To make reservations, click on this direct link for
Radisson Hotel Manchester the conference: www.radisson.com/NEHCC. You can
call the hotel directly at (603) 625-1000 or Radisson
The Radisson Hotel is located in the center of downtown
Worldwide Reservations at 1-800-333-3333. If you
Manchester, easily accessible by car and just one hour
north of Boston. The hotel offers prefer to use Radisson Online
free shuttle service to and from Reservations, the promo code for
the Manchester-Boston Regional the conference is NEHC15.
Airport (MHT), the premier airport
in northern New England served by
many direct jet services. Radisson Hotel Manchester
700 Elm Street
During your stay at the Radisson, Manchester, NH 03101
you will enjoy many first class Ph: (603) 625-1000; (800) 967-9033
amenities, free Wi-Fi, a fitness www.radisson.com/manchester-
center, a heated indoor pool, and hotel-nh
beautiful contemporary rooms.
PAGE 10 | 2015 New England Home Care & Hospice Conference and Trade Show
You may also REGISTER ONLINE at www.nehcc.com
Maine
Address: _____________________________________________________________________________________________
Massachusetts
City: ______________________________________________________________________ State: _____ Zip:____________
New Hampshire
Vermont
Phone: _______________________________________________________________________________________________
Registration Fees
Early bird rate is only available for attendees registering for the full conference.
The early bird deadline is April 3rd. Regular rates go into effect on April 4th,
and a late fee will be applied after 5:00 p.m. on May 10th.
This is a “Paper Light” conference. A link to handouts will be placed on the conference website prior to the event.
www.nehcc.com | PAGE 11
The Fifth Annual
A collaborative effort of the following New England State Home Care Associations:
Connecticut Association for Healthcare at Home • Home Care & Hospice Alliance of Maine
Home Care Alliance of Massachusetts • Home Care Association of New Hampshire
Rhode Island Partnership for Home Care • VNAs of Vermont