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MCQ : OSCM

Prepared By: Prof.Chandrakant Thorat

1.. Is an area of management concerned with overseeing,


designing and controlling the process of production and redesigning business operations
in production of goods and services? A) Quality control B) Maintenance dept C)
Marketing D) Operations management.
2. Operations Management involves the responsibility of ensuring that business
operations are efficient in terms of using as few resources as needed and effective in
terms of meeting requirement . A) Top management B) Line supervisor C)
Customer D) Money.
3. Operation Management is concerned with managing the process that converts
.into ..
A) Input, output

B) bad, good C) better, best D) Quality, Super quality.

4. The highest level officers shape the . and revise it over time.
A) Strategy B) Quality c) Product D) Process.
5. Supply Chain is .dynamic as compared to operations management. A)More
B)Less C) Equal D) More or Less.
6. Manufacturing management deals with decision making related to production
process so that the resulting goods & services are produced according to specifications
in the amounts & by the schedule demanded at minimum cost. This definition is given
by A) Edward Buffa B) H.A.Harding C) F.W.Tayor D) Gilbert.
7. Manufacturing management is concerned with those processes which converts the
input into outputs. Inputs are raw material, men, machine, methods and the outputs are
finish goods and service. This definition is given by A) F.W.Taylor B)Elton Mayo
C)H.A.Harding D)Edward Buffa.
8. .. management is the field concerned with managing and directing the
physical and technical functions of a firm or organization, particularly those relating to
development ,production and manufacturing. A)Quality B) Maintenance C)Materials
D)Operations.
9.. integrates supply and demand management within and across
companies.
A)Supply chain management B)Operations C) Quality D)Marketing .
10. Supply chain management is an integrating function with primary responsibility of
major business functions and business processes within and across
companies into a cohesive and high performing business model. A) Linking B) Delinking C) Welding D)Casting .
11. Many of the . encountered in the supply chain between different
companies that seek to maximize their revenue within their sphere of interest ,but may

have little or no knowledge or interest in the remaining players in the supply chain . A)
exchanges B) decisions C) Stories D) Blocks .
12. The loosely coupled ,self organizing network of businesses that co-operates to
provide products and service offerings has been called the .. A) Extended
Enterprise. B) Operation management C)SCM D)Marketing management.
13. Guaranteeing acceptable conditions in a global supply chain can be ..
Challenge. A)simple B) easy C) common D) complex .
14.As part of their efforts to demonstrate .. practices ,many large
companies & global brands are integrating codes of conduct and guidelines into their
corporate cultures and management systems. A) Ethical B) Mal-practice C) Good D) Bad.
15. Corporations are making demands on their suppliers ( facilitites,farms ,sub
contracted services such as cleaning ,canteen ,security etc.) and verifying ,through
, that they are complying with the required standard. A) Social audits B)People
C) Company D) Director
16. The basic idea behind SCM is that companies and corporations involve themselves in
a supply chain by .. about market flucations and production capabilities.
A) Exchanging information B) Working C) Doing D) Not exchanging information.
17.In the 1980s ,the term Supply chain management (SCM) was developed to express
the need to integrate the key business processes from the end user through original
.. A) Suppliers B) Owners C) Workers D) Officers.
18. If all relevant information is accessible to any relevant company, every company in
the supply chain has the ability to help the entire supply chain rather than
to sub optimize based on a local interest.
A) Optimize B) Sub-optimize C) other D) each other.
19.In corpora ting SCM successfully leads to a new kind of competition on the global
market ,where competition is no longer of company versus company but rather takes
on a supply chain versus . Form. A) supply chain B) Operations C)
Marketing D) Quality.
20. The Primary objective of SCM is to fulfill customer demands through the most
efficient use of .. , including distribution, capacity, inventory and labor.
A) resources B) Road C)railway D) seaways.
21. In theory ,a supply chain seeks to match demand with and do so
with minimal inventory . A) demand B) supply C) market D) customer .
22.. applies to activities within one company or organization involving
product distribution , whereas , Supply chain additionally encompasses ,
manufacturing and procurement. A) Supply chain B) Material C)Purchase D) logistics .

23. Starting in the 1990s several companies choose to outsource the logistics aspect of
supply chain management by partnering with A) 1PL B) 2PL C) 3PL D) 5PL
24. Supply chain management system are integrated partnership among all links in the
flow of goods and services to the A) Company B) Business C) Customer
D) Supplier.
25. All supply chain activities ,including planning ,sourcing ,producing ,delivering and
providing for returns are handled collaboratively within an integrated supply chain to
ensure the maximum use of A) sheared resources. B) roads
C) Trucks D) Warehouses.
26.In traditional supply chain system ,large companies found it beneficial to vertically
integrate supplier functions and distribution activities to maximize . And
.
A) production , logistical B) Product ,Quality C) delivery , quality D) speed ,
feed .
27. Reliance on .. parties for important supply chain activities such as
raw material procurement and distribution raises concerns related to quality assurance
,timely delivery and adherence to responsible busssiness practices. A) First B) Second
C)Third D) Fifth
28. When companies along a .. make a concerted effort to work
together in the areas of procurement ,production, and distribution an environment of
team work and transparency ,all of the firms involved can experience a greater
competitive advantage. A) supply chain B) Market C) Material D) Production .
29. Supply chain management influences your ability to satisfy the expectation of your
.. and achieve competitive advantage. A) customer B) boss C) employee D)
workers.
30. Any expected or unexpected supply chain disruptions may devastate your
..
A) Business aspirations B) employee relations C)
customer D) Money.
31. To remain competitive ,small firms have to offer superior quality goods at the ..
Prices possible.
A) Lowest B) Highest C) Equal D) Moderate.
32. The need to minimize product costs makes effective chain management
.
A) Vital B) unnecessary C) Rare D) Often
33. The cost involved in every process of the product life cycle and it is the responsibility
of management to ensure that these costs are kept low , so the company can continue
to pass along these savings to the .. A) consumer B) production C)
supplier D)Owner
34. Supply chain management involves identifying those processes that increase
. Without increasing the value of the final product. A) Size B) shape C) quality D)
cost.

35. The processes that are wasteful and do not add value and should be
whenever possible. A) Encouraged B) eliminated C) enlarged D) colored.
36.A company that employs Supply chain management is able to achieve efficiency of
its operations ,since only those . Activities are encouraged. A) value
addition B) non-value addition C) Production D) Maintenance.
37. A company that employs supply chain management can foster close knit
relationship with its suppliers and . , ensuring the timely fulfillment of orders.
A) customers B)company C) Stores D) Purchase
38. A company known for its timeliness and responsiveness will attract more
and will grow as a result of increased output and sales. A) Varity B) Products C)
Competition
D) Customers.
39. Business exists to make . A) Loss

B) Profit

C) Product

D) Service

40. One of the most efficient ways of increasing a companys profit is by ensuring that
.. Are kept as low as possible. A) Cost
B) Wages
c) Bonus D) salary
41.The application of supply chain management by a small company leads to cost
reduction due to elimination of processes. A) Value adding B) wasteful
new D) old

C)

42.The term supply chain management (SCM) was developed to express the need to
integrate the business process in the year A) 1960
B) 1970
C) 1980
D) 1990
43. Supply chain and logistics are the terms and can be used interchangeably.
A) Always B) Never C) Sometime
D)
44. Supply Chain is concept than logistics.
D) Shorter

A) Broader B) Narrow C) Equal

45. The factors which move the goods from one production point to the other are a part
of
A) Production B) Process
C) Capacity
D) Logistics.
46. Services are . A) Tangible
Perishable
47. Quality = Tangible + .
value) D) Zero defect.

B) Inseparable

C) Constant

D) Non

A) Tangible B) Triangle C) Intangible (esteem

48. The concept of . has developed out of a need to build quality into the
product rather than inspect the product for quality. A) Internal Customer B) External
Customer C) LEAN D) Six Sigma.
49. Lean Management is an approach linked towards efficient ..management.
A) Inventory
B) marketing
C) maintenance
D) customer.

50. As a result of the many business scandals that have been in the news in recent
years, more academic attention is being given to the role of . In business.
A) Process B) Controls C) Ethics D) Quality.
51. .. Management is an area of management concerned with
overseeing, designing and controlling the process of production and redesigning
busssiness operations in the production of goods or services. A) Supply Chain B)
Operations C) Quality D) design.
52. A .. Is the network of organizations that are involved through
upstream and downstream linkages in the different processes and activities that produce
value in the form of products and services in the hands of ultimate customers? It is also
called as a value chain.
A) Process
B)
Supply Chain
C) Flow
D) Capacity Plan.
53. .. Indicates the quantity of products produced in a manufacturing
system.
A) Variety
B) Flow
C) Volume D) Capacity.
54. refers to the number of subcategories of products and variants of
each product produced in a manufacturing system. A) Variety B) Flow C) Volume
D) Capacity.
55. A . Flow system is characterized by a streamlined flow of products in the
operating system.
A) Intermittent
B) Continuous C) Jumbled
D) Gravity
56. The . production system in the discrete manufacturing industry is an
example of continuous and streamlined flow in the manufacturing system. A) Mass B)
Job c) batch D) assemble to order
57. . Production is the method pioneered by Henry Ford for his Model T
car, and the efficicies he gained enabled him to produce large numbers of cars at low
cost. A) Batch B) Mass C) Job D) Flow.
58. Designing operations system includes making choices with respect to:
B) Technology C) Capacity D) All above

A) Location

59. Which of the following aspect are not dealt with by an operation manager? A) How
much capacity is needed in the planning horizon? B) What layout is best for the
manufacture of companys product? C) How to motivate employee D) which products
/services should be offered?
60. Operations management is applicable -- A) Mostly to manufacturing sector B)
Mostly to service sector. C) Exclusively to service sector D) to manufacturing as well as
service sectors
61. Which of the following is not a typical supply chain member?
A) Supplier
B) Producer
C) customer
D) Retailers creditor.

62. Which of the following is not a typical a typical attributes of goodsA) Manufacture processes are difficult to automate?
B) Output can be inventoried
C) Goods can be resold
D) Quality aspect are
difficult to measure.
63. Conformance to specification is a notion used in - A) Supply Chain B) logistics c)
R&D D) Quality.
64. Production Planning & Control is relatively simple in - A) Jobbing production
B) Batch production C) Mass & flow production
D) Project production.
65. A garage to repair motor cycle is a typical example of
A) Project B) Batch C) Jobbing
D) None of above.
66. Productivity is difficult to be improved in service sector because the work is - A)
typically labor intensive B) difficult to measure C) Often difficult to automate D) all of
the above.
67. Current trends in operations management include all of the following except Just-in- time performance B) Rapid product development C) Mass production D)
Empowered employees.
68. Operation management is a .. Process.
A) Translation
B) Transformation
C) Transaction

A)

D) Transition.

69. The Just in time philosophy was developed at which automaker?


A) Nissan
B) Toyota
C) Dotson
D) Honda
70. Which of the following are not characteristics of service provider operations?
A) Easy measurement of quality
B) labor intensive C) High customer contacts
All of the above.

D)

71. When Production volume is low and customization is high a Layout is


indicated.
A) Flexible flow
B) line flow C) fixed position D) Cycle
time.
72. The analysis tool for a quality problem that involves selecting the problem,
identifying the major categories of potential causes and associating likely specific causes
is
A) Pareto charts
B)
Fish bone diagrams
C) Scatter diagrams
D) Check list.
73. Specialization result in benefit such as A) a slower, deliberate
workplace
B) Less training time per employee C) Higher wages D) High
employee morale.
74. Which of the following is not a competitive priority of operations?
A) Low cost operations
B) Developing speed C) High performance design
Owing a patent.

D)

75. Competitive priorities of service processes include the strategies of:


A) Consistent quality B) On-time delivery
C) Customization
D) All of the above.
76. Decisions that tend to focus on the entire organization cutting across departmental
lines and have long term consequences are called .. A) Departmental B)
Tactical C) Strategic D) None of the above.
77. Effective ways of gaining global presence include
ventures C) licensing technology D) All of the above.

A) Locating abroad B) Joint

78. A Job order shop would prefer A) Process layout B) Product layout C) GT layout D)
Fixed position layout
79. A Kanab system is also called: A) Lean logistics B) Toyota: Ta-co-ma C) a pull
system D) Japanese MRP
80. Which of the following is appropriate for six sigma quality?
A) Defect per hundred B) Defect far thousand C) Defects per lacks
million.

D) Defects per

81. Efficiently scheduling material and labor is an example of


A) Strategic B) Tactical C) Operational D) Short term.

decision.

82. Technological change is proceeding at a rapid rate but there are many challenges
such as: A) Robots have not proven useful in manufacturing. B) The internet is too
difficult to use. C) Employees may resist technological change if it not managed well.
D) Technology cannot provide a competitive advantage.
83. The following are characteristics of a service blueprint. A) A flow chart that identifies
high customer contact step. B) Benchmarking C) A histogram D) A Checklist.
84. A major supplier to an auto manufacturer would most likely adopt which production
and inventory strategy? A) Assemble to order strategy. B) Post pavement strategy C)
Make to order strategy D) Make to stock strategy.
85. The three functions of business organizations (Marketing, Operations and Finance)
a
b
c
d

Are mutually exclusive


Overlap
Function independently
Do not interface with each other.

86. Which of the following aspect are not dealt with by an operations manager?
a) How much capacity is needed in the planning horizon?
b) What layout is best for best for the manufacture of the company products?
c) How to motivate employees?
d) Which products / services should be offered?

87. The person who introduced standardization, interchange a of parts was


a
b
c
d

Adom Smith
Eli Whitney
W. Edwards Deming
Henry Ford

88. The field of operations management is shaped by advances in which of the following
Fields?
a
b
c
d

Physics and chemistry


Biology and anatomy
Information sciences
Industrial engineering and management science

89. Supply chain and logistics


a
b
c
d

Are same terms and can be used interchangeably?


Are different terms, supply chain is a broader concept than logistics?
Are different terms, supply chain is a narrower concept than logistics?
Supply chain and concept differ from organization to organization.

90. Which of the following statement is true?


a
b
c
d

Transportation and logistics are same


Physical distribution and logistics are same.
Supply chain is subject of logistics
Logistics is a subset of supply chain.

91. Typical differences between goods and services do not include


a
b
c
d

Cost per unit


Timing of production and consumption
Customer interaction
Knowledge content

92. Which of the following is not a typical service attribute?


a
b
c
d

Intangible product
High customer interaction
Simultaneous production and consumption
Easy to resell.

93. Elomatic (India) Ltd. Produces actuators on an assembly line. If it produced 200 actuators in
an eight hours shift, the productivity of the line is?
a
b
c
d

25 actuators per hour


40 actuators per hour
200 actuators per hour
1600 actuators per hour

94. Which quality guru defined quality as fitness for the purpose?
a

Joseph Juran

b
c
d

Philip Crosby
W.E. Deeming
Flegenbaum

95. Volume ,variety and flow are the three aspects used for
a
b
c
d

Product design
Operation
Supply chain
Process design

96. Cycle time the smallest in


a
b
c
d

Jobbing production
Project production
Batch production
Mass and flow production

97. Work in process is high in


a
b

Jobbing production
Mass & flow production

c) Batch production
d) Continuous production

98. Most operation produce a mixture of both products of services which of the following businesses is closest
to produce pure services?
a
b
c
d

A restaurant
Steel company
An agricultural farm
Counselor/therapist

99. The best opportunity for an increase in productivity is provided by


a
b
c
d

Labour
Capital
Management
All of above

100. An operation manager is not likely to be involved in


a) The design of products and services
b) The quality of products and services
c) The identification of customers wants and needs
d) Work scheduling to meet the delivery dates promised to customers
101. A successful TQM program incorporates all of the following except
a) Continuous improvement
b) Employment improvement
c) Bench masking
d) Centralized decision making authority
102. Basic principle of lean thinking is

a) Value

B) Perfection

C) Pull

D)All of the above

103.The three major functions necessary in all organizations are :


i.
Marketing, Finance, Operations
ii.
Accounting Personal, Operations,
iii.
Marketing, Accounting, Operations
iv.
Marketing, Human Resource, Quality
104.Which one of the following would not generally fall under preview of operations management?
i.
Work methods
ii.
Manage inventories
iii.
Products & Service Design
iv.
Secure Financial Resources
105.The Father of scientific management is :
i.
Henery Ford
iii) Eli Whitney
ii.
Fredarich W. Taylor
iv) Nelson Piquest
106 .Who among the following is associated with contribution to quality in Operations Management?
i.
Charles Babbage iii) Henry Ford iv) Frank Gilbredth
ii.
W.E. Deming
107.___________ is the system by which organizations source, make and deliver their product or services
according to market demand.
i.
Supply chain ii) Operations iii)Maintenance IV) Materials
108.A __________________ encompasses all activities associated with the flow of transformation of
goods from raw material stage, through to end use
i.
Production line
iii) Marketing channel iv) Warehouse
ii.
Supply chain
108.Which of the following would not be function for operations in a fast food restaurant?
i.
Making idlies, dosa, wada, etc iii) Maintaining equipment
ii.
Advertising and Promotion
iv) Purchasing equipment
109
. Which of the following services is not customized to individual needs?
i.
Hair Dressing
iii)Dental care
ii.
Legal Services
iv) Nursery Education
107 Fitness for the Purpose is a term used in :i. Supply Chain Management
iii) Logistics Management
ii. Quality management
iv) Maintenance Management
108 Confirmation to specification is a notion used in
i. Supply Chain
iii) Research & Development
ii. Logistics
iv) Quality
109 . The concept of internal customer has its origin in
i. Operations Management
iii) Material Management
ii. Supply chain management
iv) Total Quality Management
110 Three key factors in selection of the production process are:
i. Variety, Volume & Flow
ii. Variety , volume and material
iii. Volume, Quantity and Quality
iv. Volume, Quantity and Flow
111The labour force in mass & flow production usually
i.
Unskilled or semi-skilled
ii.
Skilled in a specific trade
iii.
Skilled in more than one trade
iv)Highly skilled
112General repair shops, special machine tool manufacturers, building contractors, and workshops to
manufacture jigs & fixtures for other firms are typical examples of

i. Jobbing and Project Production


ii) Batch Production
iii. Process Production
iv) Continuous Production
113. What type of process a paper mill is most likely to use
i.
Direct
ii) Project
ii) Continuous flow
iv) Jobbing
114. Services are
i.
Intangible
iii) Perishable
ii.
Inseparable
iv) Constant
115.. Productivity increases when
i.
Input increase while outputs remain the same
ii.
Input decrease while output remain the same
iii.
Outputs decrease while inputs remain the same
iv. Out and inputs increase proportionately
116.. Which of the following decisions does not fall within scope of operations management?
i.
Financial Analysis
iii) Quality management
ii.
Location of facilities
iv) Design & product & services
117.. Process layout is also known as
i.
Group layout
iii) Product layout
ii.
Line layout
iv) Functional layout
118.. A successful TQM Program incorporates all of the following except
i.
Continuous improvement
iii)Employment improvement
ii.
Bench marking
iv) Centralized decision making authority
119. Frequent changes in machine set-up is a common phenomenon in .
A) Mass manufacturing
B) Flow manufacturing C) intermittent flow D) All of the
above
120 . In . Machines & services are grouped on a functional basis and
operations of the same type are performed in the same area .
A) Product layout B)Process layout C) Continuous flow D) Fixed position layout
121. Which came last in the development of manufacturing technique ?
A) Lean Production B) Division of Labour C) Craft production D) Mass production
122. The Person who introduced company wide quality control system was :
A)Adam Smith B) Eli Whitney C) W.Edwards Deming D) F.W.Taylor.
123. In which Decade Supply Chain management (SCM) philosophy emerged ?
A) 1960
B) 1970 C) 1980 D) 1990.
124. Primary objective of SCM is to fulfill customer demand through efficient use of
.
A) Road B) Railways C) Seaways D) Resources
125. Which is not true regarding differences between goods and services ?
A)
Services are generally produced and consumed simultaneously , goods are not.
B)
Services tend to have lower customer interaction than products.
C) Services tend to
be more knowledge - Based than products.
D)
Services tend to have more customer interaction than products.

126. Philip Crossby defined Quality as A) Conformance to specification B)


Meeting customers needs C) Fitness for purpose
D) Quality is everybody
concern .
127.Volume ,Variety and Flow are three aspects used for :
A) Product design
B) Operation
C) Supply Chain D) Design
128. Relative great deal of production planning and control efforts are required in
A) Jobbing production B) Batch production C) Mass and flow production d)Continuous
production.
129. . Production is characterized by manufacture of large variety of
products and service and few production quantity. A) Project B) Batch C)Jobbing D)
Mass and flow.
130. Service sector accounts for what approximately what percentage of GDP ?
A) 20% B)40%
C) 60%
D) 72%
131. A high volume manufacturing process typically means all of the following except A) A line or continuous process B) More customer involvement C) Less resource
flexibility D)Greater capital intensity.
132. The use of Group Technology addresses each of the characteristics listed below
except : A) Families of parts or products B) Low volume processes C) Customer
Satisfaction
D) Reduction of jumbled flow.
133.How many flow involve in SCM ?
above

A)2

B)4 C)3

134. Supply chain process cycle involves :


A) Customer cycle
cycle
c) Manufacturing cycle D) All of these.

D)None of
B)Replenishment

135.You may outsource some of your supply chain activities to avoid the .
Cost of warehousing ,fleet operations and staff maintenance. A) Low B)High
C)Equal
D)Un-equal
136. Global supply chain survey 2013 revealed that some of the leading players in
different sectors outsource as much as 60 % of their
and logistics
operations. A) Warehousing B)Employee C)Cost D)SCM.
137. You cannot underestimate the realitlities of global when crafting your
supply chain management strategies. A) Cooling B) Warming C) Competition D)Growth
138.There are concerns that the transportation of cargo by road ,sea and air emit
. Gases to the atmosphere. A) toxic B) fresh C) good D) healthly
139.No can exist without at least one service or product . A) process B)
product C)operation D)Service.

140. .. design is the selection of the inputs , resources , work flows


and methods that transform inputs into outputs.
A) R&D B) Process C) Product D)
Method Study
141. Process design decisions must be made when ,
1) gap exists between
competitive priorities & competitive priorities and competitive capabilities. 2) a new
service or product is being offered . 3)demand for a service or product is changing 4)
new technologies are available .
A) All of above B)Only 1 C)Only 2

D)Only 3

142. Widespread use of the .. has fundamentally transformed the world into
a global village.
A) News paper B)Printing C) T.V D)Internet
143. A brick and mortar approach to business is no longer the norm as
platforms edge towards occupying the centre stage of business procurement and
supplies strategies.
A) e-commerce B) railway C)
airway D) seaway
144. Increased accessibility of international market comes with greater challenges of
managing expensive . Networks. A) Chain B)Local C) Foreign D) Supply
Chain
145. You must harness your capabilities to achieve quick turnarounds in
the procurement and distribution of stock items. A)Planning B)Decision making C)
Supply Chain D) Production
146.In India we had system of .. craftmen in each village (known as Bara
balutedar in Marathi) who supported mainly agricultural economy mutually. A) 6 B)
12
C ) 15 D)18
147. Before industrial revolution , the products were produced by individuals who had
highly developed skills working with mainly wood and iron. This category of production
is known as .. production. A) Craft
B) Mass
C) Batch
D)
Continuous
148. Industrial revolution is supposed to have started with which
removed the restriction of using either man/animal power in the industry. A) Before
Christ B)19th century C) James Watts steam engine (1764) D) 21st century.
149.Globally the concept of Factory Production is supposed th have started with
A)Adam Smith 1776 B)Frank Gilbreath C)F.W.Taylor D) Charles Barbage
150. saw the potential benefit of developing Interchangeable parts
for the firearms of the united state army in 1801. A) Eli Whitney B)F.W.Taylor C) Frank
Gilbreth D) Gantt
151. Charles Babbage (1832) in his book The economy of machinery and manufacture
he put forward
.. as an additional advantage of division of

labour and assignment of job by skill.


Specialisation D) Method

A) Time Study B) Motion Study C)

152.Frank Gilbreth (1900) is called inventor of .. study of jobs.


A) Motion
B)Production
C)Job
D) Factory.
153. Henry Ford (1913) introduced the concept of .. production and
organized work stations into a job sequential conveyor belt assembly line. A) Job
B)Batch
C) Mass
D)Product
154. did not invent the automobile ,but he developed and
manufactured the first automobile that many middle class ,Americans could afford to
buy.
A) Henry Ford
B) James Watt
C) F.W.Taylor
D) Gantt
155.F.W.Harris (1915) developed first economic lot sizes model for .. control
.
A) Quality B) Inventory C) Speed D) Feed
156.Elton Mayo (1927) is known as the Founder of the ..
A) human
relations movement
B) Quality movement C) Lean movement D) Six sigma
157. Total Quality Management and Continuous improvement trace back to a former
Bell Telephone employee named
A) Walter Shewart B) F.W.Taylor
C)Elton Mayo D) F.W.Harris.
158. . Control chart was developed by Walter Shewhart .
A) SPC
B) Quality
C) Grantt D) Horizontal
159. Walter Shewhart developed the sheward cycle , combines both
creative management thinking with statistical analysis. A) Learning & Improvement
Cycle B) Bi-cycle C) Motar cycle D) Tri -cycle
160. is a systematic approach to identify waste of product and process by
analysis of the function, without affecting ,reliability and service.
A) Value Analysis
B) PPC
C)Scientific Management
D)TQM
161. The working of the economic system by which goods and services are supplied to
consumers involves following market functions. 1)Production 2) Distribution 3)Exchange
4)Consumption
A) All of the above B) Only Production C)
Only distribution D) Only exchange
162. .. is the set of activities concerned with efficient movement of
finished goods from the end of the production operation to the consumer .A) Physical
distribution B) PPC C) Operations D)Production
163.Physical distribution is a part of a larger process called . which
includes wholesale and retail marketing ,as well the physical movement of products.
A) Distribution B) Marketing C)Selling D)Transportation.

164. Physical distribution is defined as handling ,movement and storage of goods from
the point of to the point of consumption or use , via various channels of
distribution process. A) Origin B) Warehouse C)Market D) Railway station.
165. The primary participants of the physical distribution process are
producer,Wholesaler,Distributors,Retailers and .. A) End users B) Raw
material supplier C)Transporter D) Trucks
166.Based on the degree of customer contact , one can visualize three types of desIgns
for service processes A) Low degree of customer contact : quasi manufacturing . B)
Medium degree of customer contact : mixed service C) High degree of customer
contact : Pure service D) All of the above
A ,B,,C
167. Service . Is a method by which the service delivery process is broken
down into individual elements through a step by-step mapping of the process. A)
blueprinting B) red printing C) yellow printing D) black printing .
168. Organization have alternative choices with respect to Customer contact & service
complexity.These choices reflect in the service .. A)positioning B) height
C)matter D) depth
169. In service system ,the customer directly interacts with the provider.
A)service
B)product
C) process D) place.
170. In service system ,structural mechanisms must be in place to make the process
simple ,easy to use and confortable for the .. A) customer B) provider
C) Both A&B D) Safety.
171. The appearance of the place where the service is provided in itself influences the
impression and the .. quality aspects. A) service B) provider C) both A&B D)
None of above A& B
172. In service system ,paying careful attention to the aesthetics and ambience of the
system is very important while doing . Planning . A)Layout B) Site C)
Product D) Place
173. All aspects of a service delivery system that are in the line of visibility of the
customer will be part of the . Office.
A)Front
B)Back
C) A or B
D)A & B
174. In service layout planning , Line of .. separates all the activities in
which the customer has to have a direct interaction with the service provider as part of
the service creation & delivery.
A) Visibility B) Interaction C) A or B
D) None of A & B
175. In service system ,line of .. includes all the structural planning and
interactional elements of a service delivery process that fall within the eyesight of the
customer. A) Visibility B) interaction C) A or B D) None of A or B

176 Office provide the customer with ample opportunities to discover his
/her moments of truth about the service delivery process , the quality , the people & a
host of other issues
A) Front
B) Back C ) Front or Back
D) None of A or B
177. All aspects of a service delivery process that are behind the line of visibility
constitute the office . A) Back
B) Front C) A & B
D) None of A or B
178. The back office may operate as a support arm for the line staff by
providing them with data ,information ,planning tools and processing support on several
aspect of a service.
A)Front B) back C) Front or Back D)
None of A or B
179. All the employees operating in the front office require superior communication
skills , the right attitude & temperament in dealing with the . A) customer
B)society
C)People
D)Owner
180. Employees in the back office require greater planning and .. skills than
interpersonal skills .
A) technical B) Non-technical C) A or B
D) Administrative
181. Designing of processes is an important and step in operation
management.
A) late B) down C) up D) early
182.The desIgning of manufacturing processes essentially consists of certain choices we
make with respect to the . Of the parts in a manufacturing system . A) Flow
B) location C) site D) design.
183. The design of .. essentially consists of various choices that we make
with respect to the flow of parts in a manufacturing system. A) Processes B) Product C)
A or B D) cycle
184. Three important aspects have a significant influence on the process: Volume,
. And Flow.
A) Place
B) Market C) Variety D) Men
185. .. indicates the average quantity of products produced in a
manufacturing system .
A) Volume B) Variety C) Flow D) Machine
186. refers to the number of alternative products and varients of each
product produced in a manufacturing system. A) Volume B) Variety C) A or B D)
Quality
187. Planning & Scheduling may become .. on account of added choices in
the manufacturing system. A) simple B) easy C) more complex D) hard
188.The material undergoes a conversion process from the raw material stage to the
finished goods stage . .. indicates the nature & intensity of this
phenomenon . A) Flow B) Volume C) Variety D)All of above A , B ,C

189.Volume,Variety and Flow are .. to one another . A)Opposed B)Linked


C)Similar D)All A,B,C
190.In general , Volume and Variety will have an relationship.
A) inverse B) inclined C) equal D) upward
191. When the volume of production is very high , the firm is likely to be engaged in the
manufacture of . Varieties of products. A) fewer B) larger C) A or B D)
None of A or B
192. Firm caters to a wide range of products and services, then the production volume of
each of these variations is likely to be very . A) high B) low C) medium
D) A or B or C
193. Three types of flows exist in manufacturing systems : Continuous , .
And Jumbled.
A) Continuous B) Intermittent C) Mass D) Line
194. Continuous flow is largely a result of technological constraints and a ..
volume of production. A) low
B) high
C) unit
D) A or B or C
195. In a manufacture of petrochemicals ,steel pharmaceuticals, cement and glass ,the
reason for continuous flow is constraint. A) technological B)human C)
manager D) place
196. Process industry have a .. manufacturing set up and finished
goods are typically obtained at the end of manufacturing process. A) open B)closed
C)underground D) overhead
197.The need to keep the production facilities continuously running in a process
industry directly translates into a need to be good in . Management. A)
Marketing B) Operation C)Maintenance D)Quality
198.In a mass production system , the volume of production is very . And the
number of variations in the final product is . . A) High ,Low B)Low ,High C)Low ,
Low D) High , High
199.In operations management terminology ,the manner in which the manufacturing
resources are arranged for mass production is referred to as a .
A) Flow shop B) Job shop C) Mass shop D) Shop.
200. Better maintenance management practices and appropriate design of
. Based layout are important operations management practices to be
followed in a mass production system.
A) Product B) Process C) A
or B
D ) Job
201. Intermittent flow system are characterized by . , ..
products/services.
A) mid-volume , mid- variety
volume , Low variety
C) high volume , high variety
D) Low
volume ,high variety

B) Low

202. The alternative process choices that an operations manager possesses and the
relationship between process choices and flow patterns in a manufacturing system .
The culmination of all these ideas is the .. matrix.
A) Process Product
B)Product-Product
C)Process-Process
D) Layout
203. planning in manufacturing and service organizations involves
the physical arrangement of various resources available in the system to improve the
performance of the operating system.
A) Layout
B) Place
C)
Market
D) Machine
204. A good layout design will ensure that a vast majority of jobs in a manufacturing
system will have to travel .. distance before completing their processing
requirements.
A) shorter
B) longer
C)
under ground
D) high
205. A Layout is an arrangement of resources on the basis of the
process characteristics of the resources available . A) Process B )Product C) Line
GA

D)

206. A Product layout .. Production Planning and Control problems.


A) increases B) decreases C) simplifies D) complicate
207. .. layout provides an alternative method for configuring resources in
organization that have mid-volume , mid-variety product portfolios. A) Group Technology
B)Line C)Prodcut D)Process
208. . Is a philosophy that seek to exploit commonality in manufacturing
and uses this as the basis for grouping components and resources. A) GT B)PT C) AT
D)OT
209. .. layout are typically employeed in large project type organization
.
A) Fixed position B)Product C)Process D) Group
Technology
210. Shearing of specialized & costly equipments,more flexibility ,large inventory build
up ,excess material handling & operational control difficult , in .. layout.
A)Process B)Product C) Fixed position D)GT
211. Standardized product /process routing ,high output rate is possible ,low tolerance
for breakdown ,duplication of equipment leading to high cost , lower flexibility due
dedication of resources in . Layout. A) Process B) Product C) fixed position D)
GT
212. Quality is . Proportional to variability.
A) directly B)inversely C)Equally D) not
213. Quality is . Perceived by the customer .A)goods B)service C)value D)
goods or service

214.Genichi Taguchi defines quality is the imparted to society from the


time the product is shipped. A) profit B) service C) goods D) loss
215. Genichi Taguchi defines quality in a manner. A) positive
B)negative C) zero D) single digit
216.Quality is the degree to which a specified product is preferred over competing
products of equivalent grade ,based on comparative test by customers, normally called
. . A)customers preference B)Quality product C)Brand D)Product feature
217.A . Is the network of organization that are involved through upstream
and downstream linkages in the different processes and activities that produce value in
the form of products and services in the hands of ultimate customers. It is also called as
a value chain. A) Process B)Supply chain
C)Flow D)Capacity plan
218. Volume ,Variety and Flow are three aspect which must be considered in the
process of
A)operations B)process design C) product design
D)logistics.
219.A flow system is characterized by a streamlined flow of products in the
operating system.
A) Intermittent B) Continuous C)Jumbled D) intermittent or
jumbled
220. production helps ensure that the product or service matches the
customers exact needs, as closely as the firm is able ,because it is literally Custom
made . A) Flow B) Mass C) Job D)Batch
221. Internal customers are
vendors

.. A) Customers B) suppliers C) employees D)

222. According to the manufacturing based definition of quality A) Quality is the


degree of excellence at an acceptable price and the control of variability at an
acceptable cost. B) A process of quality depends on how well the product bits patterns
of consumers preferences. C)Quality is the degree to which a specific product conforms
to standards. D) even through quality cannot be defined ,you know what it is .
223. ERP means .. A) Ethical and Remote planning B) Electronic
resource planning
C) Exchange resource planning D) Enterprise Resource
Planning
224. Which option is not suitable advantage of electronic data interchange A)Cable
operator faulty B) Quick process to information C) Increased productivity D) improved
billing.
225. Electronic commerce draws on technologies and involves such as funds B) online transaction C) None of A& B
D) Both A & B

A) electronic

226. which is not perspective of quality : A)Customers view B) Manufacture view


C)Production view D) Product view .

227. .. is an inventory management and manufacturing strategy that


companies implement to reduce costs,increase productivity and gain a competitive
advantage . A)Six sigma
B)Lean management
C) Poka yoka D) Fish fone
diagram
228. . Is a method by which management and employees can become
involved in the continuous improvement of the production of goods and services. It is a
combination a quality and management tools aimed at increasing business and
reducing losses due to wasteful practices.
A)
SCM B) TQM C) Logistic D) Poka yoka
229. Durability ,Perception and reliability are dimension of A) SCM B)Quality
C)Operation D)Maintenance
230. Which is not type of quality ?
A) Quality of design B)Quality of Structure C)
Quality of Conformance D) Quality of performance .
231. SQC stands for
A) Statistical Quality Control B) Strategic Quality
Control C) Structural Quality Control D) None of A ,B C
232. continuous flow system is the specialized manufacture of
B) Identical products C) Variety of products D) Equipments

A) Automatic Product

233. The average quantity of the products produced in a manufacturing system is called
:
A) Flow B) Continuous flow C) Volume D) Variety
234. Covers the process of transforming resource or inputs into the finished outputs.
A) Operation system B)Facility layout C)Mass production D)Volume
235.One of the important functions of operations management is :
A) Larger investment B) To arrange or assemble C)To manufacturing & service sectors
D) Product selection & design
236.In an organization ,generally the operation management is a .. A) Line
function B) Staff function C) Line & staff function D) None of these .
237. Which of the following would not be normally considered as a key feature of
operations management ? A) An operation is the part of an organization which creates
wealth through the management of the transformation process. B) World class
operations can give an organization competitive advantage C) Most new technology is
implemented in operation areas. D) Operations are the area of a business where most
people work .
238. Supply chain is network of :
A,B,C,

A) Supplier B) Distributor C) Manufacturer D) All

239. SCM deals with : A)Planning of supply chain activities


supply chain activities C) Execution of supply chain

B)Monitoring of
D) All of the above

240. How many flows involve in SCM ? A)2

B) 4

C)3

D)none of A,B,C

241.Supply chain process cycle involves : A) Customer order B) Replenishment cycle


C)Manufacturing cycle D) All of above A ,B,C
242. Which is not perspective of quality ?
C)Production view D)Product view

A)Customers view B)Manufacture view

243. The eight quality management principles are defined in :


A) ISO 9000 : 2005
B) ISO 19011: 2011 C) ISO 9004 : 2000 D)ISO 9004 : 2009
244. The scope of SCM is :
B D) vertical

A)Functional scope B) Organisational scope C) Both A &

245. Quality is an asset which may be offered to the potential customer of a product or
service . Defination given by A) C.D.Lewis B)Edwards Deming C)C.W.Kennedy D) ISO
8402
246. Function of SCM :
functions D)ALL A,B,C

A)Strategic functions B) Tactical functions C) Operational

247. Total Quality Management emphasizes :


A) The responsibility of the quality control staff to identify and solve all quality related
problems.
B) A commitment to quality that goes beyond internal
company issues to suppliers & customers.
C) A system where strong
managers are the only decision makers .
D) A process where mostly statisticians get involved.
248. Continuous flow system is the specialized manufacture of : A) Automatic product
B)Identical products C) Variety of products D) Equipments
249. Characteristics of job production includes : A) The product manufactured is
custom made . B) Volume of output is generally small. C) Machines and equipments are
arranged at one place. D) ALL of above A,B,C
250. Highly specialised people and machine allow high rtaes of throughput and low unit
cost in
A) Assembly line B)Batch production C)Project D)Job
production
251.Process layout is also called :
A) Processing layout
C)Flow line layout D)Job shop layout

B)Straight-line layout

252. Product layout is useful under : A)Simple and repetitive manufacturing process B)
Capital investment C)Service facilities D)Quality control.
253. The process in which consumers participate and through which the product is
created and delivered to customers is called : A) Spatial layout B)Service complexity
C)Service system design D) Servicecape

254. The phase of a service system where customers are present is referred to as the :
A)Job design
B)Front office C)Back office D) Off stage
255. refers to the arrangement of machinery equipment and other
industrial facilities
A) Cellular layout
B)Fixed position layout
C)Facility layout
D) Product layout.
256.Factors affecting facility layout changes includes : A)Improved quality control
B)Avoidance of bottlenacks C)Economies in handling D)None of these .
257.The major product being produced fixed at one location is called : A) Fixed
position layout
B)Process layout C) Hybrid layout D) Product layout
258. The term .is Used to reinforce the idea that services need to be
carefully designed with a blue print of its own . A) Service specification B)Delivery
specifications C)service blueprinting D)Design specifications.
259. Servicecapes design include : A)The space and function where the service takes
place. B)The ambient conditions ,such as music ,temperature ,dcor and noise.
C)Signs,symbols and artefacts. D)All of the above
260. The factors which move the goods from one production point to other are part of
.
A) Capacity B)Production C) Process D)Logistics.
261. Which of the following is true statement :
A)Total quality management & lean are
the same concept. B) Lean management is part of Total quality management C)Total
quality management is part of lean management D) TQM is not related to lean
management at all.
262. Lean management is systematic approach of : A) Identification of waste in the
system B)Ellimination of waste in the system C)Most optimum use of available resources
D)All of above.
263. The mass production system in discrete manufacturing industry is an example of :
A) Intermittant flow system B) Continuous flow system C) Jumbled flow system D) Start
stop flow system.
264. Designing operation system include decision relating to :
B)technology C) Facility layout D) ALL above A,B,C

A) Facility location

265. The customers view of quality means : A) Doing it in a right way B) Doing it right
the first time C) Doing it right & on time D) Fitness for use.
266. Quality is defined by customer is : A) an unrealistic definition of quality B) a
user-based definition of quality C) a manufacturing based definition of quality D) a
product based definition of quality

267. Which of the following is the major categories of cost associated with quality ? A)
Prevention cost B)Appraisal cost C)Internal & external failure cost D) All of the above
A,B,C
268. All of the following costs are likely to decrease as a result of better quality control
except :
A)customer satisfaction B) inpection cost C) warranty &
service cost D)maintenance cost
269.Inspection ,scrap and repair are examples of : A)internal costs B)external costs
C)costs of dissatisfaction D)societal costs.
270. ISO 9000 seeks standardization in terms of : A)Products B)PRODUCTION
PROCEDURES C) Suppliers specification D)Procedures to manage quality
271. Which of the following is true about ISO14000 certification : A) it is a prerequisite
for ISO9000 certification B) it indicates a higher level of adherence to standards than
ISO9000 . c) it is only taken by companies exporting their goods. D) it deals with
environmental management.
272. Kaizen is a Japanese term meaning : A) a fool proof mechanism B) Just in time
-JIT C) a fishbone diagram D) Continuous improvement.
273. Based on 14 points ,Deming is a strong proponent of : A)Inspection at the end of
the production process . B) An increasing numerical quotas to boost productivity C)
Looking for the cheapest supplier D) training and knowledge.
274. The philosophy of zero defect is : A)unrealistic B)Prohibitively costly C)an ultimate
goal, in practice 1 to 2% defect is acceptable. D) Consistent with the commitment to
continuous improvement.
275. Quality circle members are ; A) Paid according to their contribution to quality
B)External consultants designed to provide training in the use of Quality tools C) always
m/c operators D) None of above
276.The process of identifying other organizations that are best at some facet of your
operations and then modeling your organization after them is known as :
A)
Continuous improvement B) Employee empowerment C) Benchmarking D)Copycatting
277. Cost of dissatisfaction ,Repair costs and warranty are elements of cost in the :
A) Pareto charts B) Taguchi loss function C) ISO9000 Quality cost calculator D)Process
chart
288. A Quality loss function utilizes all of the following except : A) The cost of scrap and
repair B) The cost of customer dissatisfaction C) inspection ,warranty ,service cost and
cost to society D)Sales costs
289. Pareto chart is used to : A) Identify inspection points in a process B)Outline
production schedules C)Organize errors,problems or defects. D) Show material flow

290. Among the tools of TQM , the tool ordinarily used to aid in understanding the
sequence of events through which a product travels is a : A)Pareto chart B)Flow chart
C)Check sheet D) Taguchi map
291. The process improvement technique that sorts the Vital few from the trivial
many is :
A) Taguchi analysis B)Pareto analysis C) Benchmarking D)
Zero defect
292. A Fishbone diagram is also known as : A) Poka yoke diagram B) Cause & effect
diagram C) Kaizen diagram D)Taguchi diagram
293. Poka-yoke is the Japanese term for : A)Card B)Foolproof C)Continuous
improvement D)JIT
294. Which of the following is an implication of low variety ?
Flexibility C) High complexity D) Matching customer needs.

A)Low unit cost B)

295. Which of the following is not an area of responsibility for a logistic manager : A)
Inventory B) Purchasing C) Warehouse D) Marketing
295. A big advantage of process layout is : A) Current performance is adequate
B)Significant competitive advantage C) Competitive priorities have changed . D)Cost of
inputs remain stable.
296.Just in time / SCM Purchasing requires following condition : A) Many Suppliers B)
Co-operation between purchasing & suppliers C) Short term contracts D) Continuous
competitive advertising
297. . & . Are the two well-known methods of make or buy
decisions . A)Matching demand , Level capacity B) Forecast demand , Matching
demand C) Dispatching , Expediting D)Estimating ,routing .
298.The type of processing structure that is used to produce gasoline and drugs is :
A)Work centre B)Batch C) Assembly line D) Continuous process.
299. The type of processing structure that is used for producing discrete products at
higher volume is : A)Work centre B)Batch
C)Assembly line
D)Continuous
process
300. The major decision variables in equipment selection are : A)Flexibility B)Labour
requirement C)Manufacturer D) Both A & B
301. The Product process matrix : A) Shows as volume decrease , Assembly line is the
solution . B) Shows as Volume increase specialized equipment become cost effective .
C) allows a manager to justify buying new equipment D)None of these.
302. Who first introduced a Product Process Matrix ?
Wheelwright B) Kotler C) Elton Mayo D) F.W.Taylor

A) Robert Hayes & Steven

303. The product process matrix is a tool for analyzing the relationship between the
product life cycle and the life cycle
A)process B)technological
C)place D) price
304. The relationship between production system and product characteristics is depicted
on a product-process matrix and forms the basis for selection of the .
A) Site B)Market C) Material
D) Production process.
305. A project process is based on a .. flow strategy .
linear D) flexible

A) rigid B) Line C)

306. A project process lies at the .. & end of the process choice
continuum. A) Low customization and low volume B) high-customization and low
volume C)None of A or B D) Both A&B
307. In Job shop process use .. flow strategy. A) rigid B) Line C) linear D)
flexible
308. Volume of production is minimum in : A) Job production B)Batch production C)
Line production D)Project
309. CRAFT means : A) Common Room Allocated For Tools B) Computerized Relative
Allocation of Facilities Technique. C) None of A or B D) Both A & B
310. The service matrix was derived by in 1986.
B) Kotler C) Elton Mayo D) Gilbreth

A) Roger Schmenner

311.. refers to need and ability to alter the service in order to please
the individual customers particular preferances. A) Customization B) Quality C) TQM D)
Zero defect
312.Blueprinting has given rise to other methodologies like :
study C)method study D)time study.
313. LEAN Manufacturing philosophy is called :
B) TQM
C)Project D) Flexible flow

A) servuction B) motion

A) TPS - Toyota Production System

314. Lean manufacturing identified how many waste ? A) 2 B)4

C)6

D)7

315. Lean waste identified :


1. Waste from overproduction 2. Waste of waiting 3.
Transportation waste 4)Processing waste 5) Inventory waste 6)Waste of motion 7) Waste
from product defect .
A) All above B) None of above C) only sr.no 1,2,3,4

D) Only sr.no 5,6,7

316. Which of the following is correct cycle for implementation of six sigma quality
improvement programme ? A) Design,Monitor ,Analyze,Control,Improve B) Define
,Measure,Analyze,Improve,Control C) none of A or B D) either A or B

317. Functions of SCM related to production,Purchasing decision ,inventory comes


under :
A) Strategic functions B) Tactical functions C) Operational functions D) All of
these.
318. Which of these are not the ultimate objective of operations management . A) Pre
established cost B) Right time C) Integration of process D)Right Quality
319. Productivity is ratio of :
D)None A & B

A) output/input

B) input/output

C) both A&B

320. What are the set of factors that influence an operations manager to select a
process :
A) Feedback analysis,Variety ,Volume
B) Volume
,Environment ,Feedback analysis C) Volume ,Variety ,Flow D) Control,Economy ,Volume
321. Of the process selection aspects what indicates , nature & intensity of conversion
process of inputs to output and how conversion takes place. A)Volume variety
relation B) Conversion index C) Flow
322. Which flow system is characterized by long production runs of identical or similar
discrete items through same sequence of operation . A) Intermittent flow B)
Continuous flow C) Batch manufacturing D) Job manufacturing flow.
323. Frequent changes in machine set-up is a common phenomenon in :
A)
Mass manufacturing
B) Flow manufacturing
C) Intermittent flow D) All of the
above
324. The machines are fully automatic & costly in :
A) Continuous flow system B)Analytical Flow C)Job manufacturing D) Batch
manufacturing
325.Manufacturing of drugs ,pharmaceuticals ,medium & heavy machines comes in :
A) job Production B) Batch Production C)Mass production D) Flow production
326.Manufacturing of cement :
A) job Production B) Batch Production C)Mass production D) Flow production
327. Which process is appropriate during a product introductary stage , when production
volumes are low and product often customized . A) Repetitive batch B) Intermittent
batch C)Job shop D) Continuous flow
328. Product layout is also known as :
for specialized products C) Flow line layout

A) straight Line layout


D) All of above A,B,C

B) Flow line

329. is the process of recording in graphical form the activities


and interactions in service process. A) Service Specilization B) Service blueprint C)
Service package D)All of the above
330. Which of the following would be an example of a hybrid services ?
A) University B) Professor C) Restaurant D) Airline

331. Which of the following would be an example of a Pure service?


A) Airlines B) Insurance C) Car dealer D) Copier company
332.Unlike Physical goods ,Service are produced and . Simultaneously .
A) Launched
B)Consumed
C) Created
D) Maximized
333. The five determinants of Service quality include all of the following EXCEPT

A) Empathy B) Assurance C)Responsiveness and


Reliability D) Reputation.
334. Service market frequently complain about the difficulty of their
service ?
A) Marketing B)diffusing C)differentiating D)
developing
335. Services vary as to whether they are Equipment-based or
A) Service based B)People based
C) Process based
D)Historical based
336. Services can be high in each qualities .Which one of the following is NOT seen as
high in search quality ? A) Decorating B) A restaurant C) A haircut D) A medical
diagnosis.
337. A service encounter includes :
A) Face to face interaction
Customers and a building C) Customers & Advertising D) All of the above

B)

338. Which of the following is primarily a supply chain management decision ? A) From
Whom to Purchase materials B) How many of each item should be produced .
C)
The mix of labour skill and automation .
D) Plant location.
339. Which of the following is NOT a trend in Operations management ? A) Increased
use of electronic commerce B) Increased globalization C)Decreased delivery times D)
Decreased customization
340. Input to a transformation process include all of the following except :
A) Materials B) People C) Assembly D) Information
341. Main purpose of logistics can be summarized as :
A) Transporting materials
B)Storing materials
C) Both A & B
nor B

D) Neither A

342. Which of the following would not normally be considered a general characteristic of
a service ?
A)Production & Consumption can always be spatially
separated .
B) Many services
involved both tangible and intangible outputs.
C) Production and Consuption are simultaneous .
D) Production & Sales cannot easily be separated functionally.
343. The Specific concerns of total quality management ( TQM) include a number of
aspects . Which is not normally associated with TQM ?
A) Inclusion of every person in the organization .

B) Covering all parts of the organization .


C) Meeting the needs and expectations of customers.
D) Primarily a Worker rather than a management activity.
344. The customer view of quality means :
A) Meeting requirement
doing in the right way . C)doing it right at the first time
D) Fit for use.

B)

345. A service is A) A job you do for others B) Paid for by a


consumer C) Satisfies wants D) All of the above
346. Logistics is an integral part of supply chain management . Which explanation best
represents outbound logistics ? A) A supply chain that emphasizes distribution of a
product to passive customers.
B) The management of resources
supplied from an organization from its suppliers and intermediaries.
C) The
management of material resources entering an organization from its suppliers & other
partners.
D) None of above A,B,C
347. Intermediaries play an important role in matching :
A) Dealer with Customer B) Manufacturer to Product C) Information & Promotion D)
Supply & Demand
348. .. Management is an area of management concerned with
overseeing,designing and controlling the process of production and redesigning business
operations in the production of goods or services. A)Supply Chain B)Opeartions
C)Quality D) Design
349. A . Is a system of organization ,people , activities
,information and resources involved in moving a product or service from supplier to
customer .
A) Physical distribution B)
Distribution channel C) Supply chain D) Logistics
350. Higher the quality ,greater is the A) Loss
D) Price

B)Profit

C) Sale

351. The concept of .has developed out of a need to build quality into the
product rather than inspect the product for quality. A) Physical distribution B)Six Sigma
C)Internal customer D)Poka yoke
352. is an inventory management and manufacturing strategy that
companies implement to reduce cost, increase productivity and gain a competitive
advantage .
A) Six Sigma B) Lean
Management C) Poke Yoke D) Juran
353. . Production help ensure that the product or service matches the
customers exact needs ,as the firm is able , because it is literally Custom made. A)
Batch B)Mass C)Job D) Flow
354. .. Production is the method pioneered by Henry Ford For his Model T
Car , and the efficiencies he gained enabled him to produce large numbers of cars at low

cost.
Batch

A) Flow B) Mass C) Job D)

355. Designing operation system include making choice with respect to :


& LAYOUT B) Technology C) Capacity D) All of above A,B,C

A)Location

356. For successfully designing the process applicable in any kind of organization,the
important tool used to map the flow of a process is . .
A) Batch production B) Mass production C) Process flow D)Process flow charting
357. Utmost knowledge of . Provides vital clues to the operations manager
about production planning and control issues that need to be addressed . It also provides
useful information about the complexities of operation management in an operation
system. A) Variety
B)Flow C) Volume
D)Market
358. . Production Process is a type of Continuous and streamlined flow
system.
A ) Job
B) Shop
C) Mass
D) Active
359. A bakery is an example of . .
A) Job production B)Mass production C) Flow production D) batch production.
360. When variety increases, the volume of production for each variation will be less
compared to a mass production system. Therefore ,dedication of manufacturing
resources for each variation may not be a feasible option .A .. system is
preferable in such cases.
A) continuous
B)Job
C)Flow D) intermittent
361. .. contact signifies the extent to which the customer participates in the
preparation and consumption of a service. It also indicates the level of exposure that the
customer has to the various facets of the service while receiving the service.
A)
Customer B) Owner C)Employee D) All of above A,B,C
362. .. planning enables the operation manager to conveniently locate the
resources in a shop so that jobs travel smaller distances , are not handled too frequently
and spend less time in the system before it is completed. A) Layout B)Lean C) Six
sigma D) TQM
363. is a method by which the service delivery process is broken down
into individual elements through a step-by-step mapping of the process. It helps
organization design,monitor,control and improve processes and the service delivery
system on an ongoing basis.
A)
Service blueprinting B)Process Design C)Production Planning D) TQM
364. Intermediaries play an important role in matching ..
A) Dealer with customer B) Information & Promotion C) Manufacture to Product D)
Supply & Demand
365. Which of the following is not a typical supply chain member .
A) Wholesaler B) Retailer C) Customer D) Producer

366.Companies manage their supply chain through :


A) Information B) Transportation C)Competitiors D) Skilled operator
367. Today , a growing no. of firms outsource some or all of their logistics to
. Intermediaries. A) Competitor B)Third party logistic provider C)
Channel members D) Cross functional teams
368. The Supply Chain Concept originated in what discipline ?
A) Marketing B) Logistics C) Operation D) Production
369. Positive ,Long-term relationship between Supply Chain participants refer to :
A) Co-operation
B)tailored logistics
C) Partnership
D)Supply Chain
Management
370. Which of the following is function of SCM ?
A) Strategic functions B)Operations functions C)Tactical functions D) All of above
A,B,C
371. Supply Chain Management deals with :
A) Planning of supply chain activities
B)Monitoring of Supply Chain activities C)Execution of Supply chain D)All of the above
372. Characteristics of job production include : A) The product manufactured is custom
made . B)Volume of output is generally small C) Machines & equipments are arranged at
one place. D)All of the above A,B,C.
373. The major product being produced fixed at one location is called :
A)Fixed position layout B)Hybrid layout C) Process layout D)Product layout.
374. A good layout requires determining : A) Material Handling requirement B)
Capacity & space requirement C) Environment & aesthetics D) All of above A,B,C
375. The main issue in designing process oriented layout concerns the relative
positioning of .. to minimize cost of material handling. A) work stations
B)departments C)raw material D)Finish goods

BEST OF LUCK
From : Prof.Chandrakant Thorat