The Rap Catalog 2014 HQ

Electronic
Documentation
for I/DD Providers
CERTIFIED EHR
Enhanced
Risk Analysis
Real-Time
Notifications
Measure
Health Outcomes
Track Outcomes
& Performances
Person-Centered
Data & Trends
HIPAA COMPLIANT
Individual Support
yy
yy
yy
yy
Incident Reports
Support Plans
Behavior Data
Goal Tracking
Mobile
Documentation
Goal Tracking
Mobile MAR
Billing Support
yy Electronic Billing
yy Unit Calculation &
Claim Submission
yy Utilization Reports
Staff Support
yy Staff Scheduling
yy Training Management
System
Electronic Health
Records
yy MAR with Drug Database
yy Nursing Care Plans
yy Health Care Reports
(203) 596-7553
www.TherapServices.net
TABLE of
Therap Basic
4
8
9
12
15
16
19
20
22
22
Support Plans & Tracking

T-Logs: Daily Notes & Logs
Individual Data
Health Records
Secure Communications
Incident Reporting
Therap Dashboard
Person-Centered Data & Trends
Time Tracking
Behavior Tracking
MAR & CCHIT Certified EHR

23
26
28
Medication Administration Records

CCHIT Certified EHR
eCHAT: Comprehensive Health Assessments
Billing/Billing Plus
29 Administrative Features
30 Attendance
31 Claims & Utilization Reports
Add-On Applications
33 Mobile Documentation
38 Personal Finance
Staff Support
39 Training Management System
40 Staff Scheduling
CONTENTS
Features & Support
41
42
43
46
Data Integrity
Therap Patents
Support & Training
Therap Events
About Therap
Therap is the industry leader in providing electronic records and documentation in long-term care services for people with Intellectual or
Developmental Disabilities. Therap is a web-based application suite
that was designed to provide a comprehensive solution for the planning, documentation, reporting, communication and billing needs of
organizations supporting people with intellectual and developmental
disabilities in home and community-based services (HCBS) and other
settings.
Using secure cloud technology, the Therap system dramatically improves the quality of service within day programs, assisted living facilities, ICF/IID facilities, community support programs and state organizations. Daily communication and reporting between the state agencies,
administrators, health care professionals, case managers, quality assurance teams and families becomes seamless.
For a modest annual fee Therap system users have a mature, automated system that can be implemented by any organization, using a
web-browser, and any internet enabled electronic device you might
choose.
We now support over 200,000 individuals across the United States and
Canada.
l
Hosted in multiple live sites mirrored across non-contiguous states
24 X 7 staffed system monitoring and support
Data integrity through audit trails, electronic signatures
Able to interface with external systems and MMIS vendors
Therap Basic
Support Plans
& Tracking
Document the Plan Building Process for Individual Based Services
Determine Goals, Objectives &
Assess using Scoring Methods
Track Progress & Generate
Reports for Review & Analysis
Individual Support Plans facilitate methodical
and concise individual plan-building. Provider

agencies can use Theraps service plans and goal
tracking tool to plan, organize and implement
services for each individual in a HIPAA compliant
manner. The ISP module includes program
definition and service data collection which
covers a flexible way of tracking an individuals
progress in achieving their goals. ISP Reports
provide detailed information about individuals
goals and outcomes.
Individual Support Plan

The Individual Support Plan (ISP) provides an enhanced workflow for planning and documenting
supports for an individual. The support plan application captures:
yy Individuals Personal Preferences
yy Risks - for instance, at Home/Employment
without Support
yy Professional Services - look up contacts, add
service providers
yy Action Plans - link to ISP Programs, Personal
Focus Worksheets
yy Discussion Records
yy Service Supports - add from a Service Directory
The Individual Support Plan application can be
used to plan, organize and implement support
plans for each individual in an agency. The ISP
module includes program definition, data
collection and report generation features that
offer flexibility in tracking an individuals
progress in achieving their goals.
The ISP module contains details of the supports,

activities, and resources required for the individual to achieve personal goals. Theraps ISP module helps articulate decisions and agreements
made during a person-centered process of planning and information gathering.
The ISP module is designed to be intuitive and to
reflect whats important to and for the individual.
Users can add personal preferences when setting goals, and establishing networks of support.
Major health risks and safety issues in home and
community environments can be assessed and
recorded as well.
In the Therap Multi-Provider system, a Unified
Search option is available for individuals who
receive services from multiple Linked Provider
agencies.
ISP Program
Theraps ISP Program module is designed to facilitate the development of a detailed Individual
Support Plan. It consists of scoring details, tasks
and teaching methods that track progress of an
Individuals specific goals and skills. The ISP Program module is used to design and document
teaching programs that chart the goals or training objectives. An ISP Program for an individual
can be subdivided into one or more tasks. The
tasks assigned can be evaluated by using
various Scoring Methods including Yes/No
responses, the level of independence in
completing tasks, and approaches defined by
users. These scores determine successful
completion of tasks and the level of progress.
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Therap Basic
ISP Agenda
With the ISP Agenda module users
are able to electronically develop an
agenda of topics to be considered
and discussed in ISP Planning meetings. ISP Agenda gives ISP Team Members an account of the previous years
progress of an individual, providing a
glimpse into factors that worked well
and made sense to implement for the
individual. Development of an Agenda
is a crucial step in the care planning
process. ISP Agenda links to the Individual Support Plan being reviewed as
well as the Personal Focus Worksheet,
which gathers pertinent information
about the individual. Notable features
include:
ISP Agenda
yy Add Individualized Agenda Topic,

including ones from the Worksheet
yy Record Progress Towards Outcome
of Action Plans
yy Display Regulatory Items including
hours of Employment/ School
yy Attach external documents and
add notes after the ISP meeting
Personal Focus Worksheet

The Personal Focus Worksheet is
built around the requirements of
the Individual Support Plan to gather
pertinent information about an
individual. It is a questionnaire about
the individual where users can fill out
five sections to record and share
information about the current state of
the individual.
Personal Focus Worksheet
Personal Focus
Worksheet
20
Questions
To determine
goals and
issues.
Current ISP
Meeting Minutes
Decision:
ISP Agenda
Programmatic
Clinician
Action Plan
Issue Resolved
Individualized Items
Discussion Record
Progress Towards Outcomes
Deferred
Regulatory Items
Action Plans
ISP Reports
Comments
ISP Data Collection
New Individual Support Plans
Therap Billing
See Page 29
State Specific
Regulatory Items
New Services , New Goals,

New Action Plans & Discussion Records
Individual
Support Planning
Once a meeting with the
information from the individuals Worksheet and
ISP reports are concluded, the decisions are recorded as minutes within
the approved agenda
and used in creating future plans.
Linked to : ISP Programs
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Therap Basic
Personal Focus Worksheet includes:
Non Grid Method
yy Factors important to the individual including

personal preferences, interests and aspirations
yy Enter details of a program session.
yy Ongoing Events, Social Interaction, Living

Arrangement, Supported Employment,
Spiritual, Religious, Cultural Considerations
yy Reflections/Comments of others who know
and care about the individual on how to improve the persons support needs
yy Ways in which the persons life can be enhanced through more independence, community involvement, and higher income capacity
yy Specify begin and end times or time duration of services that were provided during
a session
yy Tracks progress of the individuals and helps
plan future steps
Collect ISP Data & Case Notes

using Android Devices
yy Conflict between desires and objectives for

the individuals support needs
yy Service Data with

Date, Duration,
Scores & Comments
ISP Data
yy Electronic Visit
Verification with GPS
Location
ISP Data is used to collect data for the associated

ISP Programs. ISP Data Collection enables users
to track progress of individuals on a regular basis.
ISP Data can be collected by two methods: Grid
and Non Grid.
yy Built in Camera,
Voice-to-Text and
Touch Signatures
Grid Method
See more on page 34
yy Intuitive interface for recording data

yy Efficient recording of scores over a period of
one month
Clinician Report
Clinician reports display detailed information
of days and times during which training or
supervision is provided along with comments
and observations.
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Therap Basic
ISP Reports
Generate reports on the services provided to the
individuals to track service delivery and progress
towards goals. The reports are mainly of two types:
yy Assists in tracking the progress of the individuals and also in planning future steps
Clinician Report
Programmatic Reports
yy Displays detailed information about the days

and times during which training or supervision is provided.
yy Shows task scores and the calculated deviation from baseline for specific periods.
yy Shows comments and observations recorded

during the sessions.
Programmatic Report
Programmatic reports display task scores that
help track progress. This information can be used
for billing data.
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Therap Basic
T-Logs:
Daily Notes & Logs

Document Daily Logs, Notes
& Follow Ups
Enhance Staff-to-Staff
Communication
Categorize Health Notes,
Behavior Notes, Contact &
General Information
T-Logs are an alternative to your logbooks
and the daily notes that you share with other

staff members at your agency. You may write
T-Logs for specific individuals or for a particular
program or even multiple programs. You can
share these logs with co-workers who have appropriate access privileges. Updates made to
T-Logs can be seen from the Update History.
Types of T-Logs
The T-Logs can be categorized using one or more
of the preset labels Health, Notes, Follow-up,
Behavior, Contacts and General. Types of T-Logs
help staff to organize the notes into the relevant
categories.
Sharing between Programs

T-Logs can be shared between multiple Programs within an agency, for example, a residence and day program can share individuals
information if the individual is enrolled in both
the programs.
Attachments
Two types of external attachments can be added
to T-Logs:
yy External attachments from computer
Tracking T-Logs
T-Logs carry information that need to be seen
and known by everyone supporting an individual in an agency. Thus, Theraps To Do list
on Dashboard helps you to keep track of the
information by displaying a count of T-Logs
that are yet to be read. The Mark as Read
and go to Next feature makes it easy to read
through the large numbers of unread T-Logs.
This will also reduce the count of T-Logs from
your Dashboard, helping you to keep an exact
count of T-Logs that you need to acknowledge.
Notifications
You may select a Notification Level for a T-Log to
signify the importance or urgency of the message. Every user has the ability to configure the
system to receive notifications based on these
levels - High/Medium/Low. You may choose to receive Notifications on your phone as a text message, on your pager, over email or through Theraps Secure Communications (SComm) messages.
yy External attachments from scanner

Photos can be attached to T-Logs as well. The
maximum size of a single attachment is 3 MB.
Additional Features:
yy Update submitted T-Logs
yy Add follow-ups to existing T-Logs
yy View the readers list to see who have read
the particular T-Log and when
yy Send T-Log via SComm
yy Download T-Logs as PDFs on your computer
or to take printout
yy Record Time In/ Time Out
yy Add Shared Contact/Staff Reported to T-Logs
yy Track actions performed by users with the
Activity Tracking module
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Therap Basic
Individual
Data
Individuals Background Data
Emergency Family/Physician
Contacts
Diagnoses, Advance Directives & Dietary Guidelines
Program Enrollment & Discharge Information
The Individual Data module is used to record
the basic demographic, health and emergency information for individuals. All other Therap
forms that are created for them will refer to this
information, making sure the care providers are
well informed. Modules titled Individual Data,
Emergency Data Form (EDF), Individual Home
Page, and Individual Medical Information have
been designed for storing and viewing information regarding different aspects of an individual.
Individual Data Form

The Individual Data (ID) form is designed to help
users record and maintain essential information
regarding the individuals they support. The page
contains basic information such as first and last
names, gender, date of birth, SSN, Medicaid number, admission date, physical features, etc. Users
are able to attach two photographs of the individual and add external files or attach scanned
documents to this module.
If an agency is running programs providing specialized services, an individuals enrollment in
these programs can also be tracked here. The
date of enrollment, physical locations and contact information of these programs are also recorded here.
Medical Information
General medical information regarding the individual is recorded in this section. This includes
blood type, disabilities, adaptive equipment,
emergency orders, primary care physician and
other information, which are available from
other modules for cross reference and as an aid

to decision making and planning.
Diagnoses
Diagnoses and their descriptions can be entered
for an individual. A lookup box helps users search
and pick out the diagnosis from a pre-defined
list. The system provides a comprehensive list of
ICD-9/ICD-10 and DSM IV diagnoses, state based
codes, and other common lists. Another lookup
box helps locate who diagnosed the individual with the condition. The Axis (1/2/3/4/5) and
the diagnosis dates are specified too. Diagnoses
for conditions that have been cured or no
longer exist can be resolved and the details of
when and by whom they were resolved is recorded in the system.
Guidelines
Guidelines and restrictions on diet, mobility,
communication, supervision and other factors
that affect daily living are recorded in this section. These can be written in narrative form and
drop-down menus are available for the ones that
have a known set of options - e.g. for mobility
needs, a user can select from preset options of
Walks on own, Walks with assistance, Uses a
cane, Uses a walker, Wheelchair or Other; and
still enter a descriptive comment.
Other information such as Insurance, Assessment
Score, Team Members and Contacts are also
recorded on this form. Agencies can include data
of their choosing by the use of Custom Fields.
Data entered in Custom Fields can also be included in an EDF and other custom reports.
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Therap Basic
Emergency Data Forms
The Emergency Data Forms (EDFs) display a
set of information that may be essential in case
of emergencies. Data is automatically extracted from an approved Individual Data form and
shown in a read only view. Users are also given
notifications of emergency information that
have changed. On these forms, a Read and Acknowledge count is shown to the user on their
Dashboard so they can follow up. It can be printed out or exported to PDF format. The EDFs usage also extends to temporary staff who need to
get an overview of the Individuals.
Emergency Contacts
Contacts labeled as Emergency Contact in an
Individual Data form will show up on the
Emergency Data Form (EDF) with available

details including provider agencys contact
information.
Medical Contacts
The EDF displays contact information of an individuals physician, hospital, pharmacy, and
dentist, to be used for medical needs and
emergencies.
Other Data
The EDF shows other data entered into Individual Data including the individuals identification
data, insurance plans, medical data, behavior information and guidelines for attending to the individuals needs. With proper authorization, users
will be able to view an EDF and track whether the
latest EDF has been printed.
Individual Data Form

The Guidelines and Contacts
sections of the IDF
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Therap Basic
Demographic Report
Each agency can generate a demographic report, which
is based on the information entered in the Individual
Data forms. The report displays all the relevant demographic statistics by active/inactive individual, gender,
age, mobility, communication modality, top 10 diagnoses and others. The report also shows counts of individuals enrolled in different programs and supervision
schemes.
Export to Excel
Users have the option to export the Demographic Report
results to an Excel file by clicking on the Export to Excel
link at the bottom of the Demographic Report page.
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Therap Basic
Health
Records
Schedule & Document Appointments with Doctors, Therapists,
Pathologists & Others
Track Lab Tests, Immunizations
& Infections
Generate Detailed & Monthly
Health Care Reports
Theraps
Health Tracking module allows

users to efficiently track different types of
health data and create detailed and monthly reports. It provides a flexible way to record and follow up on medical issues such as:
Vital Signs
displays an Outside Range message beside

the entry, and necessitates a High notification
level to be assigned to the record. This helps
alert the relevant teams and/or decision makers.
Blood Glucose
The Blood Glucose module makes it possible for users to record and keep track of the
blood glucose level of an individual in detail,
including the method of measurement and
the administration of insulin. These records
for an individual can be summarized into periodic reports and easily exported to Microsoft Excel to effectively analyze the trends.
Blood Glucose
Appointments
Medication History
Height/Weight
Intake/Elimination
Seizures
Height/Weight
Health Care Reports

Lab Test
The Height/Weight module gives users a simple

and intuitive interface to record the height and
weight of the individuals being supported. The
collected data can be viewed on a graph, table,
or exported to an Excel spreadsheet, for further
analysis.
Immunization
Infection Tracking
Menses
Respiratory Treatment
Skin/Wound
Vital Signs
This form contains sections for recording an individuals pulse, temperature, respiration, and
blood pressure. The person entering the data
can view a reference table where the normal
ranges for each specific vital sign is displayed.
These normal ranges adhere to the requirements of CCHIT (mandated criteria for LTPAC
EHRs; see more on page 23). The system also
detects an out of range value being entered,
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Health Tracking modules have a Search feature

that allows users to quickly reopen an old record.
When one enters the first three letters of an individuals first or last name, the system will pull down
a list of names that match to make it easier to find
and select an individual. Records can also be filtered
by their status (whether In Prep, or draft status; Approved or approved by an authorized colleague; or
Deleted) or their Notification Level (High, Medium or
Low - which signify the records priority).
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Therap Basic
Intake and Elimination
The Intake/Elimination form has a highly
configurable and user friendly input screen
for saving multiple data entries during the
day. This module makes it easier for the users to track and record fluids, calories, food
intake along with bowel movements, and
other information efficiently.
Seizures
Appointment Reminder
The Dashboard displays the appointments for
the current day and the next to remind users of
upcoming appointments of individuals.
Appointments
The Appointments module enables users to enter details of and track upcoming appointments
for individuals. Contact Information of physicians, specialists and hospitals are available from
pre-populated lists. Users can specify reason for
appointments and record the follow-up information such as the diagnoses, medication changes,
and lab results. Follow-up appointments can also
be set.
Consultation Forms can also be generated from
Appointments that include information useful
at appointments such as current medications,
Medicaid & Medicare numbers and medical diagnoses.
Medication History
The Medication History module is an efficient
tool for users to keep record of medications given
to individuals. Integrated with First Databank, a
leading drug database, Medication History forms
are equipped with drug lookup tools that also
provide details such as what the drug looks like
and side effects. These measures make sure the
staff have information to avoid medication errors.
Medication History
yy Instant medication look-up
& search
yy Drug-Allergy & Drug-Drug
interactions
Seizure Reports enable users to record and

view the duration of a seizure, the date and
time, and other relevant information, including what actions were taken by staff, what
the precipitating factors were, a description
of the event, and also a comments box to
capture other information.
Health Care Reports

A Health Care Report can be generated for a given time/date range, with summaries from an
individuals data. These may include information
extracted from Health Tracking forms, along with
key information such as allergies, dietary guidelines, and the medical diagnoses. A summary of
the General Events Reports (Module for incident
reports and medication error reports; more on
page 16) created within this date range are also
shown in the report. Once a report is generated, users can save the report within the system.
Comments may also be added to this report by
any user having appropriate privileges to the
individual. Options to generate detailed and
monthly health care reports are also available.
Lab Test Result

The Lab Test Result module gives users the ability to create new lab tests, keep track of scheduled lab tests, and record results of lab tests
for an individual. Therap provides an option to
generate summary reports based on lab test results and tools to follow up on them.
Theraps flexible access control and notifications

system make sure that people involved in providing support to an individual are informed of his or
her current status. Various communication mechanisms allow users to enable notifications for a specific set of actions and levels of concern (e.g. high,
medium or low). Users can also select the appropriate media such as email, cell phones and pager.
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Therap Basic
Graphs/Data View
Graphical representation of Height/Weight
measurements for convenient comparison
(left) & Vital Signs (right)
Health Care Report

Extracts information from different Therap modules including
Individual Data Form, General
Event Report, and Health Tracking forms to provide a summary
over a given time range
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Therap Basic
Secure
Communications
HIPAA Compliant, Secure
Messaging and Sharing
Email & Pager Notifications
Attachment Support for External Documents & Therap Forms
What is SComm?
Providing Access
SComm messages are similar to secure emails

that facilitates the exchange of information
among users in an agency, in a secure, HIPAA
compliant way. SComm messages help improve
communication related to services as well as the
operations of the company, e.g. agency wide
meeting announcements.
SComm allows one to select multiple recipients

based on recipient names, titles and program
names. Users can also create fixed mailing lists,
called Custom User Groups. Upon request, Therap allows the exchange of SComm messages between multiple agencies who provide support
to the same individuals. Communication with
Therap Customer Support is possible using the
SComm module. With special roles, users in Oversight Agencies can send SComm messages within that agency and to other providers linked to
that agency. The provision of this role in SComm
allows a user in an agency to share relevant information to oversight organizations from within
Therap.
Sending and Tracking Messages

When sending messages, users get different
options including type and notification levels to categorize the messages. These options
help senders and receivers to filter or search for
messages. Users who have marked messages
as Read are listed in the Readers List of each
SComm message.
Sharing Data
Users can share both general and individual specific information and attach various files and individual specific plans, forms and reports from other Therap modules through SComm messages.
Sharing forms or reports from most modules, e.g.
an ISP Program or a GER (incident report), with
co-workers, is possible from both the SComm interface and the modules interface.
The forms that are shared also follow Theraps
security protocols and only the recipients with
appropriate access privileges are able to open
these attachments. The entire communication
is processed using Theraps secure, HIPAA compliant servers. As a result, the information that is
being shared remains safe and secure.
Notification
SComm messages can be prioritized with High,
Medium and Low notification levels. Users may
choose to receive notifications for SComm messages on a phone and/or pager by configuring
the notification level that the message needs to
have for the user to receive notifications via their
chosen media.
Security
The forms that are sent via SComm also follow
Theraps security protocols and only the recipients with appropriate access privileges are able
to open the form attachments. Communication
through SComm is processed using Theraps secure, HIPAA compliant servers and information
shared remains safe and secure.
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Therap Basic
Incident
Reporting
Instant Event Reporting
Real-Time Sharing
Reviews & Follow-up Tracking
Alerts & Notifications
Witness Reports
The General Event Reports (GER) tool will help
you record incidents comprehensively, with

dropdown menus of options to choose details
from as well as the ability to record witness details and accounts. Events can also be prioritized
using the High, Medium and Low labels to ensure proper follow-up by support professionals.
Record Multiple Incidents in

a Single Report
When multiple events, for instance, an injury and
the use of restraints, need to be recorded on the
same incident report, it can be done with the GER
module.
Each event type includes the option to enter detailed information specific to the event.
Injury
Detailed information regarding the cause of injury, type of injury, severity of the event, treatment
details among various other options can be added. To allow more flexibility users are provided
with a body diagram, a visual tool where service
providers can select body parts that sustained
injuries in the incident.
Restraints and Restraint Related

to Behavior
The GER module allows users to add information
on events where physical, chemical, mechanical,
and other types of restraints were administered.
Summary notes on restraints may be added as well.
Detailed information on restraint related to behavior, including time and date, status and summary can be recorded using GERs. This section is
integrated with Theraps Behavior Tracking module to facilitate reporting or generating clinical
reports.
Recording Abuse & Neglect

A key feature of Theraps GER module is the ability to flag incidents for which abuse or neglect
allegations are suspected. This allows agencies
to track whether such allegations involve actual
physical, psychological or sexual abuse or negligence. Therap ensures automatic and real-time
alerts of incidents and allegations of abuse and
neglect via Secure Communications (Theraps
internal, HIPAA compliant messaging service),
email and text messages.
Medication Error
Approve, Review and Follow-up

Counts
Incidents caused due to a medication error can

be documented here. This GER event contains
fields for medication error type, error details (e.g.,
medication ordered and medication given), prescriber notification and reason for errors among
other options.
Submitted GER forms can be tracked by support

staff for approval, review, and follow-up. Theraps
To Do section of the applications Dashboard
displays a list of counts for new/unread event reports pending review and/or approval. This view
varies depending on access privileges.
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Therap Basic
Injury Information and Body Diagram
Alerts and Notifications

GERs flexible notification mechanism allows
users to enable notifications for a specific set of
actions (e.g. submission, reviewing or approval), and a specific level of notification (e.g. high,
medium or low). Users can also select the appropriate media (Email, cell-phones, pager, etc.) via
which they will receive these alerts.
Comply with State Regulations

GER forms comply with State requirements for
incident reporting enabling providers to comply with State regulations. Therap includes state
specific GER forms, which have been designed
according to the policy of different states. Users
are able to take printable version of the state
specific information regarding an incident. The
forms for each particular state are visible only to
users in agencies of these states. The following is
a list of the states where Therap offers state specific Incident Reporting forms: Arizona, Colorado,
GER Counts on Dashboard

Connecticut, Delaware, Florida, Maine, Montana,
New York, New Jersey, Washington, Maryland.
Contact us to discuss what we can do to meet the
requirements for incident reports in your state.
Multi-Individual Event Section

Save time and effort without the need to enter
similar information in multiple forms for an incident involving more than one individual with
Theraps Multi-Individual Event.
Multi-Individual Event offers the chance to create
a single form containing linked GERs for multiple
individuals involved in the same incident.
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Therap Basic
Electronic Sticky Notes

T-Notes is a handy Therap feature for
attaching digital sticky notes to GERs
and other modules. These can be
used to convey small pieces of information or to make notes to oneself or
to others working on a particular GER.
Workflow Management
Electronic Workflow Management
Incident
Submitter
Report Subm
Reviewer
itted
Saves or
Submits
Submitted
GER
Save to Worklist
Submitters
Worklist
Reviews &
Comments
Approver
Approves
or Returns
Return to Submitter
rt A
Viewable to
State Staff
po
Re
ed
rov
pp
Approved
GER
Automatic Notifications
(FirstPage, Scomm, Email,
Text Message, Pager)
State/ County Staff

Statewide Incident Reporting in:
Delaware, Montana, New Mexico,
Nebraska & North Dakota
IRMA Data for

New York
State Specific
Incident Reports
Management Summaries
Flexible Reporting
Export to Excel
for Florida, Missouri, Maryland,

Arizona, New Jersey & more..
The GER module provides a robust and ef-
fective solution for documenting, reporting and tracking subsequent investigations

and results regarding incidents of an Individual receiving services. The electronic
workflow of the application increases efficiency by simplifying the processes of documentation, reviewing, approval and oversight.
Users can submit, review, approve, follow-up,
view, and delete GERs based on their assigned access privileges. Once a GER form is
entered, it is automatically made available to
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authorized users for reviewing and approval. This ensures that the GER can be properly
reviewed by all involved parties. Relevant
comments can be added to the report as
needed. If a report is found to be incomplete
or incorrect, it can be sent back to the submitter for further work. This ensures integrity
of the information recorded on the GER form.
Depending upon the actions performed, the
status of the GER gets updated. This helps
users (for example: Incident Management
Coordinators) to track the progress of GERs.
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Therap Basic
Therap
Dashboard
The Dashboard is the primary interface of Therap applications.

When users enter the system with their unique Login Name,
Password, and Provider Code, the Dashboard provides a display
of the most important information needed to achieve one or
more tasks or objectives on a single screen. The arrangement
of items on the Dashboard is based on functionality of different
modules as it applies to the differing roles a user undertakes.
Keep track of your worklists prioritized by High, Medium, and Low counts and be on
top of what you need to acknowledge, review and approve. Click and drag the sections
to move modules and sort the page to customize the worklist to your preference.
Send & receive

questions and/or
feedback to Therap
Email secure messages

to coworkers
Organize & view daily
tasks assigned by
oneself & others
Sign-up, view results,
and check status of
training classes
The Dashboard is divided into 7 vertical

tabs including the To Do Tab, which lists
work to be completed, viewed, reviewed,
approved, followed up on.
Get notified of today/

tomorrow appointments
The Individual Tab contains modules

that relate to documenting care & support for individuals including Incident Reports, Medication Errors, Support Plans,
Habilitation Plans, and Daily Logs, and
to track Personal Finance and Individual
Budgeting.
Navigate to Therap
Calendar module
The Health Tab holds Electronic Health

Records and Health Tracking modules
including Vital Signs, Lab Tests, Appointments, Health Assessments, Care Plans,
and Healthcare Reports.
The Billing Tab links to modules related
to the Medicaid claim submission and
reimbursement - Service Authorizations,
Attendance, Electronic Billing of 837P and
837I claims.
These tabs will appear for users depending on role based access privileges and
help categorize Therap modules according to the operations that different users
need to carry out.
The Settings Tab enables users to manage key information for

their account. Users can update personal information including
address, phone numbers, and emergency contacts. It is possible
to change passwords, switch to Test Mode (for practice with
Therap system), and configure SComm settings to receive notifications on their preferred media.
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Therap Basic
Person-Centered
Data & Trends
Therap provides a concise yet comprehensive view of individual focused
information. Users can obtain summaries regarding an individuals health,
allergies, orders, medications and services received using this module.
Background Information
The first page of an Individual Home
Page shows you recent feed of activity
and a picture of the person.
Lists the Individual Service, Habilitation,

Behavior Plans, ISP Agenda, Personal Focus Worksheet, Comprehensive Health
Assessment, Care Plans and Custom
Forms.
Option for data collection for the corresponding ISP Programs.
Profile
Links to the Individual Data
Form, Emergency Data
Form, Individual History
and Document Storage for
this individual are available.
This page displays additional
health information including
active medications, allergies
and diagnoses. Data such as
height, weight, temperature,
pulse, oxygen saturation,
respiration, blood pressure
and blood glucose are available here. A list of programs
the individual is enrolled appears on this page as well.
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List of staff members who are

involved with the individual.
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Therap Basic
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Person-Centered Information
Displays Programs enrolled in & Staff Members involved
Health Information & Trends
Medications, Diagnoses, Allergies and Orders
Links Service Plans, Behavior Plans, Custom Forms
Links to ISP Programs for Data collection
List of Staff involved with the Individual
Latest Updates on Incidents and/or Shift Notes
Individual Home Page
Graphs show the

trends for Weight,
Temperature, Blood
Pressure and Blood
Glucose for the individual.
Latest Updates
This area displays the information
about the latest updates about
the individual from the T-Log and
GER modules, which includes the
shift notes or daily logs and incident reports for the individual.
Upcoming Events
List of upcoming Appointments and Immunizations for the
individual.
Photos
The module has a page
where you will be able to create photo albums and upload
pictures.
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Therap Basic
Time
Tracking
Track Behavior Changes &
Activities
Create Templates for Periodic
Data Collection
Analyze Patterns from Reports
This module is for monitoring behavior and ac-
tivity changes of an individual over a time span

at regular intervals. Users can create Time Tracking Templates, listing up to 10 options, outlining
what to track, what observations are expected,
and the length of an interval. Each observation is
assigned a color which helps identify patterns of
behavior from the data collected.
Informative Reports
Users can generate comprehensive reports containing data recorded for an entire month. The
reports show the maximum, minimum and average durations and counts for each of the observations recorded for an individual.
Behavior
Tracking
Track Interventions
Compare the Frequencies of
Different Behaviors
Determine Behavior Trends
Map Behaviors to Interventions
The BER (Behavior Event Records) module of
Therap Applications is used to record the details

of behaviors of individuals and the intervention
techniques for those behaviors. Individuals may
have a behavior plan defined for them or have
their BER recorded.
Interval Data
Users can also enter interval data on the
occurrence of behaviors to note the number of
instances of that behavior in a day as well as in
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an hour and accurately determine the frequency

of an individuals behaviors.
Reporting Feature
The detailed reporting feature of the BER module
allows users to generate 4 types of reports. The
reports can be displayed in tabular or graphical
format for daily to yearly ranges. The reporting
mechanism enables analysis of individuals behavior patterns and assesses the effectiveness of
interventions within a span of time.
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Medication
Administration
Records
Track Scheduled, Administered
& PRN Medications
Get an Overview of the Due/
Overdue Medications.
Generate Monthly Medication
Administration Reports.
With Theraps electronic Medication Admin-
istration Records, you get a tool with features

designed to reflect the conventional kardex
for administration of medications. This offers
nurses and other staff a familiar interface for data
entry on Theraps MARs.
Flexible Scheduling
Medications can be scheduled automatically and
manually on the MAR form. Users can highlight
respective cells on the grid, to understand when
medications are due to be given to Individuals.
To schedule medications, you can select from
items under a category and a subcategory, each
of which has an extensive list you can choose
from. You may also specify the dose, frequency,
starting date and time of the medication. The
Medication Schedules drop down area has a set
of options such as Everyday, Every Other Day,
or even more specific instructions, such as Every
Monday, or Every Other Tuesday. While scheduling, you can also indicate whether a medication
was Prescribed or Over the Counter. The scheduled medications appear on grids where the person administering the medications can see the
time slots along with the due medications and
administer it accordingly.
Efficient Administration
The features of the MAR administration screen
were carefully designed considering the amount
of time staff members can spend on recording
the administration of meds. Theraps electronic
MARs significantly reduce the time required to
record administrations as they are recorded by

single clicks on the cells in a grid.
Color Coded Information

Color codes are provided for due medications,
newly administered medications, previously administered medications (e.g. in a previous shift),
the current day (to spot the present days medications), and others. These inform you of the current state of the MAR.
Read Only Format

The Medication History form, once approved,
is available in read only format if data has not
been recorded on the respective MAR form. To
increase flexibility, we have included the ability
to edit the End Date and add attachments for
approved Medication History forms in case medications need to be administered for an extended
duration.
Filters and Jumps

Considering that an MAR for an individual can
have multiple medications and appear very long,
Therap allows users to filter the medications for
Individuals by the medication types (e.g. PRN
Medication or PRN Treatment), the program from
where it was scheduled, or a time period during which a medication is to be administered.
A Jump to menu lists all the medications on an
MAR and with one click, you will be taken to the
part of the screen where you can record the administration data.
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Interface with Industry

Standard Drug Database
Theraps Medication History and MAR
modules interface with an industry
standard drug database First DataBank - one of the worlds most comprehensive and trusted drug knowledge bases. This provides the modules
with easy access to relevant drug information including drug image, drug
identification, dosage information,
precautions, side effects, and many
more. This substantially lowers the risk
of medication errors and leads to improved decision making.
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MAR Configuration Page
MAR Configuration
MARs Configuration page effectively displays
all medications for an individual for the current
month. Scheduled medications are highlighted
in green which make the medication administration process seamless. It grabs the attention of
users and they know when they need to administer medications to individuals. Details regarding
PRN and other medications are also displayed on
this page which adds to the affability of the system. Users will also be able to approve the MAR
configuration page by hitting the Approve button at the bottom of the page.
Therap Mobile MAR

yy Record medications
efficiently
yy Administer and check
scheduled medications
yy Administer and Record
PRN and Other medications
See more on
page 36
yy View Allergies, Drugs

and Medication images
yy Access Shared Contacts
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CCHIT
Certified EHR
CCHIT Certification for
Long Term & Post Acute Care
(LTPAC)
Robust Architecture Supports
Integrated Functionality,
Interoperability & Security
Real-Time Data Helps
Connect Staff, Individuals,
& Management
Certification
Commission for Health Information Technology (CCHIT) is an independent

non profit organization and has highly benefited with the adoption of robust, interoperable health information technology. CCHIT is
also the authorized Testing and Certification
Body (ONC-ATCB) Approved by the Office of
the National Coordinator for Health Information Technology (ONC) of the U.S. Department of Health and Human Services (HHS).
CCHIT Certified Modules

and Features:
Therap EHR
yy Physician Information
Todays national dialog on health reform raises importance for the widespread adoption
of health information technology (health IT)
in improving quality, safety, efficiency and
access. Certification Commission for Health
Information Technology (CCHIT) is a nonprofit organization with the public mission
of accelerating the adoption of health IT.
yy Customizable Sessions
Therap has been rigorously inspected against

integrated functionality, interoperability and
security criteria independently developed
by ONC CCHITs broadly representative, expert work groups. Therap is CCHIT certified
as a LTPAC EHR supporting services provided
in Long Term Care Institutions- Assisted Living and Independent Living, Rehab, Homecare, and Respite. Therap lets you document
efficiently, making it possible to provide
better Care and optimize reimbursements.
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yy Individual Records & History

yy Demographic Reports
yy Diagnoses Tracking
yy Care Plans
yy Drug Interactions
yy HITSP C32 Documents
yy Medication History
yy Medication Profile
yy Medication Reconciliation
yy Orders
yy Consent Forms
yy Comprehensive Health Assessment (eCHAT)
yy Document Storage
Therap Services EHR 2013.2.8
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CCHIT Certification Criteria

Clinical Functionality
Therap complies with 350 functionality criteria covering broad areas of:
Organizing patient data Demographic Reports, Individual Records and History, and Comprehensive Health Assessment
Compiling lists Diagnoses Tracking, Medication History & Profile, Allergy Profile
Receiving and displaying information for test results, consents, authorizations with the Orders module, Consent Forms and Document Storage feature
Supporting decisions by presenting alerts and reminders for services, checking for drug interactions, and supporting standard care plans- Drug Interactions feature and Care
Plans module
Authorized sharing managing health professional relations, enforcing confidentiality, enabling concurrent use among multiple practitioners and healthcare staff- Physician
Information, Secure Communications module
Managing workflow assigning and routing clinical tasks; managing medication administration- eMAR module, Therap Tasks module
Administrative and Billing support assist with financial and administrative ICD-9 and ICD10 coding with tools for Diagnoses tracking and Billing suite of Applications
{Note} ICD-10 Codes must be used after October 1, 2014 billing or Medicaid claims after
October 1, 2103
Interoperability
HITSP C32 is a summary document that uses HL7 CCD specification to demonstrate the ability
to file and display individuals summary documents. Additionally, the requirement applies to
generate a valid HITSP C32 document using the required terminologies and the ability to display
HITSP C32/CCD documents and file them as intact documents within the EHR. HITSP C32 Documents using HL7 CCD component (V2.5) can also be generated and imported from Therap using
the Health Information Exchange section located at the Individual Data module.
Security
Therap EHR is protected by series of firewalls and industry-leading hardware, equipment and
software applications to ensure authentication of users with unique login names and passwords,
encryption of any data being communicated, and protection against viruses and other malware.
Therap meets 100% of the Security criteria established by CCHITs broadly representative, expert work groups. Theraps Activity Tracking module keeps track of record accessed and/or used
in the system with time/date stamps and electronic signatures. Agency users have role based
access privileges, which are set and managed by administrators. This multi-level access control
mechanism ensures that only designated users are able to view pertinent individual information.
Redundant infrastructure and instantaneous duplication in two data centers in geographically
non-contiguous states prevents data loss in case of an emergency or disaster.
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eCHAT:
Comprehensive Health
Assessments
Record & View Health
Related Information in a
Single Form
Maintain Checklists for
Safety Issues & Risk Factors
Identify & Document
Health Needs
Evaluate Summarized
Health Assessment Records
The Comprehensive Health Assessment Tool, also known as eCHAT, provides health and sup-
port professionals with an exhaustive list of options to conduct health evaluation of an individual. It is an intuitive, easy to understand online assessment of an individuals health symptoms and history. It calculates the overall acuity level and publishes a summary of health
assessment along with recommendations for where greater care or support may be required.
Reference Data for Effective Assessment include:

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Diagnoses and Conditions

Active Medications
Allergies
Lab and Radiology Reports
Utilization of Medical Services
Vital Signs
Height/Weight
Nutrition and Tube Feeding
Aspiration Risk
Oral/Dental Hygiene
Communications Ability and Visual/
Hearing Impairments
Musculoskeletal Disorders
Falls and Injuries
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Neurological Signs and Symptoms

Cardiac/Circulatory Conditions
Endocrine Disorders
Bowel and Bladder Concerns
Renal Disorders
Gastrointestinal Condition
Reproductive Health
Behavior Symptoms and Management
Infection Control
Respiratory Conditions
Daily Life Activities
Skin and Wound Conditions
Health Practices
Pain
Comprehensive Health
Assessment Form
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Billing
Generate Billing Units from
Attendance, Service Data &
Direct Input
Submit 837P and 837I Claims
Electronically and/or
Manually
Create Billing Reports for
Utilization, Statistical Analysis
& Accounting Uploads
Theraps Billing solutions are designed to be

effective tools for Finance Departments, Executives, Program Managers and Case Managers.
These Billing modules can be used for Medicaid
billing services by doctors, nurses, healthcare
professionals, or anyone involved in the billing
cycle of an I/DD agency, state or county.
Therap provides options to generate billing from

service documentation- ISP Data, attendance
(per diem, hourly, monthly units) or direct input
e.g. mileage tracking, employment supports,
etc. Then, users can submit and track 837P and
837I claims electronically. Therap Billing support
features a number of reports for claim status, attendance and utilization of service units.
Administrative Features
yy Authorize number of units per period (daily,

weekly, monthly, quarterly, half yearly, yearly) for billing.
yy Automatic notifications of low balance and
expiration dates.
yy Methods of data collection: ISP data, attendance data and direct billing data input.
yy Unit rate history tracking.
For each authorized service the funding source,
authorization period, type of unit, unit rates, procedure codes, unit limits per period and authorized amounts are specified. The system provides
the flexibility to set weekly and monthly maximum units. With service authorizations in place,
you are ready to track billing units from billable
service records, attendance logs and ISP goal
tracking data.
Therap Billing support is setup with billing, payto and rendering providers that are necessary for
billing, a master record of the services (e.g. Adult
Day Training, Res Hab Supervised IRA, PREVOC,
ICF, etc.), service descriptions/codes along with
procedure modifiers, unit rate structures and
date ranges, and funding sources or payer information (e.g. Florida Medicaid, KMAP, eMedNY,
MNITS, DMAP, etc.) including whether it can
receive electronic claims or manual.
The information stored in the administrative sections is used in the process to create both Institutional and Professional claims.
Service Authorization
Service Authorization
yy Record services provided such as Day/

Residential Habitation, In-Home Supports,
Personal Care and many more.
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Attendance
The Attendance module allows comprehensive
recording of attendance data for individuals receiving services with options to track time in/
out and use flags to mark present/absent. It allows updating, approving and generating billing
for the recorded attendance data from the same
page. Users can record and update attendance
data for multiple individuals for multiple services
using the attendance grid, and even view details
of an attendance type.
yy Time calculation of units for billing data
yy Per diem, hourly, monthly units
yy Track billable/non-billable units (present,
absent, hospital, training days)
yy Rounding algorithms: half up, none, round
up, round down
yy Multiple time in/time out entries per day
yy Robust search mechanism
Users can search for attendance data with automated filtering mechanism and generate auto-
mated attendance reports including attendance

record report, attendance statistics report, and
attendance summary. Authorized users will be
able to view printable version of attendance data
to use for official purposes.
Automated Billing Records

Theraps Billing support provides an integrated
approach for service authorization management
and configuration of automatic billing unit calculation from existing attendance or ISP data. Billing units can be entered directly as well.
Therap Billing modules intuitively collects data
from Attendance and Individual Support Plan
modules to calculate billing units. Automatic
generation of billing units makes it convenient to
submit claims for Medicaid reimbursement.
In each case, the total authorized units and calculation specifics are mentioned including unit
of measurement, unit rate, rounding algorithms,
increment sizes and the amount of non-billable
units for a service.
Attendance
yy Record, update, and approve
Attendance to generate billing
data
yy Use attendance data to generate
statistics and other reports
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Billing Automated Workflow
Funding
source specification
Services
Recording service data
Service description
Unit of measure
Total units
Unit rate
Rate tracking
Amount calculation
Data collection
Rounding method definition
Listing
835, RAs
Claims & Utilization Reports

With Theraps electronic billing, agencies can create
Professional and Institutional claims in ANSI X12
837 format, and submit claims electronically to
state Medicaid, ensuring compliance with HIPAA
5010 Electronic Billing Standard. Claims, generated in a printable PDF format, can be submitted
manually to private payers. For submitted claims,
Therap automatically updates status with information received from Medicaid and from uploaded X12 835 remittance reports.
yy Submit claims on daily, weekly, semi-monthly, and monthly cycles, with bundled or
individual claims for each service line.
yy C
reate recurring claim templates with billing, pay-to and rendering provider, service
code and prior authorization numbers.
yy S end void and replacement claims with
associated TCN/ICN numbers.
yy Resubmit denied or rejected claims.
yy T rack unclaimed billing data that result from

administrative errors.
yy S ystem reader produces RA, claim status,
EOB- adjustments.
yy M
edicaid data requirements validation:
name, DOB, Medicaid number, gender and
address.
yy G
enerate reconciliation reports to view paid
amount, payer name, check number, etc.
yy T rack service units utilized and remaining
over a period of time, and view remaining
days, expiration status and unit costs with
the utilization report.
Trading Partners
Therap has Trading Partner Agreements with
MMIS vendors, ACS/Xerox, EDS/HP & CSC for Medicaid claim submission in several states. Therap
acts as a billing agent for providers throughout
the US for Professional and Institutional claims.
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Billing Summary Report
Enables ad-hoc reporting by selecting
output columns from a range of options
including service providers name, agency name, contact number, begin and end
date, billable/non-billable units, unit rate,
funding source, authorization number, service description/code, and claim ID.
Utilization Report
Tracks service units utilized and remaining
over a period of time. It can further chart
percentages of total utilization and remaining service units, and provide a view
into remaining days, expiration status, and
unit costs. This report can be generated
monthly or annually.
Denied Claim Report

Displays claim ID, queue date, and total
amount for the list of denied 837 Professional and Institutional claims.
Reconciliation Report
Claims & Utilization Report
Billing Reports
With Billing module reports, users can chart percentage utilization from total units of service, view TCN/
ICN numbers, billing provider, total amount paid, and
even an overall summary. Billing reports can be used
for A/R revenue report and cash management statements.
Generate reconciliation information with

42 elements including program cost
center number, site cost centre number,
description/code, account number, funding source, funding source vendor ID and
so on. Reconciliation Reports also indicate
total amount to be paid for a particular
payer.
Attendance Summary
View summarized information on Individuals attendance and customize columns
according to your preference for attendance type, attendance data form ID, and
billable time slot among other fields.
Utilization Report
Track service units utilized
over a given period of time.
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Mobile
Documentation
ISP Data
MAR
Password
Reset
The Therap Android app is a single app giving users
the functionalities of Medication Administration Records,

ISP Data collection, and Password Reset.
ISP Data
Use Theraps mobile app to remotely collect service data

along with the ability to verify visits using GPS location.
Data Collection
ISP data feature of the Therap
Android App enables users to
select an individual, navigate to
the Program for which support is
being provided, and record date,
duration of contact, task scores
and location. If the service provided is billable, it is possible to
specify that on this interface and
add comments as well.
Visit Verification
The GPS feature enables Electronic Visit Verification. This
means that health professionals
can document at source and stay
updated even if they are away
from their workstation or providing community-based support.
During home visits, staff members can record service data using the ISP Data module.
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Remotely Collect Service Data

Verify Visits Using GPS Location
Collect Signatures to Verify Service Delivery
Take Photographs as Part of Documentation
Photo & Signatures

Therap Android app comes with
a built-in camera feature for the
ISP data module that gives users
the option of take pictures of individuals as part of documentation. For further validation, users
can add signatures with their fingertips or stylus pens while they
remotely collect data.
View ISP Data

Program Managers can view
service data from their phones
for proof of service delivery. As
data is saved on Therap servers,
it enables billing calculations
for Medicaid reimbursement requirements or generating Programmatic or Clinician reports.
Information such as IP address of
the device and/or GPS Location
help establish an audit trail.
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MAR
Mobile MAR Enhances

Documentation at Source
Theraps MAR module lets you track
medication and treatment for an
individual from Android devices.
Administer and Record
Scheduled & PRN Medications
View Allergies, Diagnoses, and
Images of Medication
Access Shared Medical Contacts
Reference Data for Reduced
Medication Errors
The mobile MAR app enables quick entry of records in community settings and other locations. Standard information including administration
time, drug details, name and title of service provider are either auto populated or entered with a few screen taps. Record type such as omission,
refusal, or administration of PRN can be indicated and comments can be
added for further details.
The app tracks an audit trail including the time/date stamp and IP address and uploads this information to the Therap system.
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Integration with Drug Database

Medications reference First DataBank
The MAR module is integrated with industry-standard
drug database, First Databank (FDB), which provides
drug knowledge that helps healthcare professionals
make precise medication-related decisions. The app
displays detailed pertinent information about medications including images and allergies. The user can
view diagnoses and access shared contacts for health
professionals who are involved in providing care and
support to an individual.
Integrated Workflow
Medications recorded in
the MAR module in the
Therap Android App has
applications beyond the
app. It can used to generate Monthly MAR reports
to help administrators, case
managers, or supervisors
to understand and assess
provision of support and
care. These reports can be
exported to PDF and Excel
for further analysis.
Password Reset
With the Therap for Android app, agency administrators can reset passwords of staff
members from their mobile devices. It is especially helpful for agencies in a distributed setting where overnight staff may forget their passwords. Therap recommends
setting strong passwords of mixed case alphanumeric characters and symbols. Implementing this basic security measure helps agencies make sure access to their
data is protected and security is not compromised.
This tool enables Case Managers, Supervisors, and other authorized users to change
passwords for other users in their agency without having to login to their computers.
The interface shows a list of users in the agency from which authorized users can
change passwords temporarily simply by selecting a particular user from the agency
user list. For security purposes, users with new or reset passwords need to change
their passwords upon first login.
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Add-On Applications
Personal
Finance
Define Different Types of
Finance Accounts
Record Details of Deposits
& Expenses
Generate Reports of an
Individuals Transactions
The Personal Finance module allows users to
record information such as transaction category,

date, amount, check/receipt numbers, etc. They
can also attach scanned or electronic copies of
transaction receipts for each transaction. Users
can generate periodic transaction reports for all
or some accounts using a wide range of parameters including transaction period, the date the
transaction was reported, whether the transaction was a deposit or expense, account type,
account status, etc.
For each individual, users can generate a report

that includes all their accounts or just the ones
they select. The report can be generated for
particular types of transactions as well, such as
expenses on food and entertainment, or cash
deposits or deposits from work, etc. Sorting the
report by the institutions and the merchant
where the transaction occurred allow more flexibility in how the reports are generated. Such
reports can show periodic trends in the money
management of an individual.
Personal Finance Transaction
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Staff Support
Training
Management
System
Setup & Schedule Training
Sessions for Staff
Record Staff Certification and
Attach Certificates to Publish
Results
Conduct Training Sessions,
View & Publish Results
The Training Management System helps track
staff members training histories and, allows

real-time scheduling of sessions through the
system. Authorized users can track detailed information about agency wide staff training and
certifications as well as records of staff credentials at the agency. This module enables monitoring and management of training classes, courses
and curricula based on state requirements and
agency policies and procedures. Users can manage class notes and deleted records as well.
Schedule Training Sessions

Training sessions can be scheduled and instructors can be assigned to them. When users sign up
for classes, the Classes section of the Dashboard
contains notifications of classes that are due. Users can also view results and check status of training classes.
Manage Instructors, Supervisors

TMS module enables users to add instructors for
training class, create a list of training instructor,
generate reports on classes and sessions. The
module allows management and assignment of
supervisors to trainees.
Conduct Training Sessions and

Publish Results
Training instructors can upload session notes,
publish results and attach certificates when publishing results for their assigned training sessions.
Instructors can also track status of sessionspassed/failed, present/absent.
Training Profile
This provides an overview of trainees training
information for the training sessions in Therap.
Assignments to classes, courses, curricula, upcoming training sessions to attend, information
related to certification, certificates attached and
staff under supervision can be viewed from here.
Other features include:

yy Self enrollment for training by staff
yy Automated scheduling, assignments of
trainings
yy Tracking of initial certifications, training
requirements and staff enrollments
yy Reminders of overdue trainings or
certifications
yy Generate reports to track training
information
Results with Certificates
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Therap Basic
Staff
Scheduling
Define Weekly Work Schedules
Track Corresponding Work
Hours According to the
Schedule
Determine Overtime & Unpaid
on a Weekly Basis
The Staff Scheduling module enables efficient
tracking of work hours that are paid and unpaid

for the staff within your agency. Users may define
weekly schedules with one or more time slots
and use them to track unpaid working hours and
overtime for the staff members assigned to each
time slot. These weekly schedules can be shared
across different programs within the agency.
The Staff Scheduling module allows users to set
up schedules for various types of support professionals ranging from a staff member in a residential program whose work pattern is fairly similar
every week to a specialist working across multiple
programs whose schedule varies widely from one
week to the next. Staff members in a program can
view their own schedules as well as their co-workers on their calendars. The module allows users
to see their schedule across programs as well.
Master/Weekly Schedules
For ease of use the module is divided into
Master Program Schedule and Weekly Program
Therap Calendar
Organize schedules, appointments, daily
notes and upcoming events
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Schedule. The Master Program Schedule creates

one or more default schedules that can be used
as templates to easily create Weekly Program
Schedules.
Weekly Program Schedules are created in the
Staff Scheduling module to effectively manage
work hours of employees by setting up weekly
schedules. Providers can define default schedules and then use these as templates to easily set
up the actual weekly or monthly schedules for
staff members.
Schedule Templates
Templates may be created for weekly schedules that remain unchanged over one or
two weeks. If the weekly schedules vary
widely on a weekly basis, the system provides flexibility to include these variations in
weekly schedules as per agency requirements.
Therap Calendar
Therap Calendar enables staff to view their
own schedules from their accounts. It further facilitates better planning and management of different events in a program.
The calendar allows users to track and view
appointment schedules, save day notes,
mark dates for special staffing needs and
other daily events. The calendar displays
monthly, weekly and daily views of the calendar entries. This feature supports exporting to PDF for users to print calendar pages.
203-596-7553
Features & Support
Data
Integrity
Time-Stamped Documents
With Electronic Signatures
Records of Activities on
Documents & Reports
Multi-Level Access Control
& Data Security
Therap takes extensive measures to ensure that
data entered into the system is authentic and

available. Theraps prime goal is to ensure data
integrity and security. Therap is implemented
on state-of-the-art infrastructure ensuring regular backups at geographically non-contiguous
locations so users can avail a system that stores
and protects data in a transparent and reliable
manner.
Therap improves the communication within an agency so that support staff are aware of
the overall progress and medical status of an
individual. Along with the ability to share information, comes the responsibility of ensuring that only the right people can access the
data by setting appropriate privileges. Data
Information on Forms
Forms in Therap show when data was entered
by which user. The Entered By and Approved
By fields are instances showing how records
of different activities are kept.
exchange between an end users browser and

Therap is carried over encrypted channels.
Electronic Signatures
Therap forms carry electronic signatures of the
users working on the form including electronic
time and date stamps. Thus any sort of error or
fraud can be easily traced back to the originator.
Agencies may also display their policy agreement to users right after logging in to Therap to
make sure they understand the implications of
online documentation.
Multi-Level Access Control

The access privileges of user accounts are set and
managed by a separate class of users within the
agency with administrative privileges. Administrators are able to set the privileges for the rest of
the staff depending on the services they provide,
and individuals for whom they are responsible.
Theraps multi-level access control mechanism
will allow users to define the level of access they
will have on a particular record and the actions
they will be able to perform.
Audit Trails
Therap has developed its Activity Tracking
module to keep records of operations performed by users inside the system. This module shows who has been using the system,
when they were using it and for what purpose. These are helpful for audits, for monitoring actions performed by staff and for
tracking errors.
Activity Tracking
Date/Time Stamps, Electronic Signatures & IP
Address to meet HIPAA and Audit Requirements.
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41
Patents
Features & Support
Justin M. Brockie
Chief Operating Officer

Therap has always been at the forefront of bringing the benefits
of internet based communication to the intellectual and developmental disability community. Our patents serve as a confirmation
of our commitment and innovation to this field for the past ten
years. Therap is bringing the benefits of secure transparency to
individuals and their families supported by states, counties, and
providers across the country.
U.S. Patent #8,528,056
Issued October 2, 2012
Managing Secure Sharing of Private Information Across Security Domains

Systems and methods for sharing information across at least two organizations are described.
A physical node may receive a request for authorization for a user in an organization to access
an individuals information in another organization. The request may be logged. The physical
node may determine whether the user is authorized to access the individuals information and
if it is, provide appropriate access.
U.S. Patent #8,281,370
Issued September 3, 2013

Through the Internet, Mobile Devices, and Wireless Networks
A system and method of sharing information among at least two organizations via a communication link comprising the Internet, Wireless Communications, Mobile Devices, a Telephone
Network, and Electronic Messaging. A request is made for authorization for a user in the first
organization to access one or more individuals information in a second organization. The
request is logged and authorization is determined based on access profile, caseloads profile
and roles associated with the user and the type of individuals information in the second
organization.
U.S. Patent #8,613,054
Issued December 17, 2013

Using an Access Profile
In a method of granting a user in a first organization access to private information stored within an access profile of a second organization, an access agreement between the two organizations is formed. Authorization is requested, access profile is retrieved, and granted if authorized by the access agreement. In order to authorize user access to private information, three
types of caseloads are defined. Authorization is requested for the user to access one or more of
the caseloads, and access to one or more caseloads is granted to the user.
U.S. Patent #8,615,790
Issued December 24, 2013

Using Multiple Caseloads
In a method of granting a user in a first organization access to private information stored within
an authorization profile of a second organization, an access agreement between the two organizations is formed. Authorization is requested, authorization profile is retrieved, and granted
if authorized by the access agreement. In order to authorize user access to private information,
three types of caseloads are defined. Authorization is requested for the user to access one or
more of the caseloads, and access to one or more caseloads is granted to the user.
42
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Features & Support
Support &
Training
Extensive Documentation &
User Guides
Interactive Training Materials
Multiple Channels for
Customer Feedback
Therap provides agencies with various neces-
sary training, support and information resources, from the very first stages of implementation
to day-to-day usage. These include a broad
array of training options, support materials
and technical assistance, designed to cater to
varying learning scenarios and user needs.
Therap staff regularly visit agencies and state
offices across the country to provide necessary
training and to form a better understanding of
users needs. In general, Therap provides training and support at four different levels of operations staff:
yy Provider Administrators
yy Senior and Clinical Staff
yy Frontline Managers
yy Direct Support Professionals
Training Materials and Support

Resources
Therap offers a wide array of multimedia resources and support materials that can be accessed
through Theraps online Help & Support website.
FAQs
The FAQs are designed for Therap users to answer
Support Materials
Therap offers a variety of options to users including user
guides, automated training
videos & FAQs for different
modules
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43
Features & Support

their commonly asked questions. Users can look
these up for quick references and incident
specific answers.
Blogs
It is an ideal place to know more about Therap,
its people, recent events and developments taking place as well as helpful tips to get the most
out of Therap applications from Theraps support and sales staff as well as Certified Trainers
(expert users).
State pages
Users can learn about state specific Therap applications and features, conferences, events, information sessions and information pertaining to their
agencies by visiting Theraps State Support pages.
User Guides
These guides contain step by step instructions
with graphical representations on how to use
different Therap application features, administrative options and management tools.
Our support site also contains other helpful
training resources including Quick Guides, Automated Trainings and Webinars by users, trainers
and developers.
Feedback from Customers

Therap users are always encouraged to contact
us with questions and suggestions regarding
the system. Users may get in touch with us using any of the means listed which are accessible
from every page inside Therap applications:
Live Help
Users can chat securely with our support staff
and get immediate answers to their questions. In
the event that Live Help is offline, the questions
left by users are instantly forwarded to the Training & Implementation team and are responded
to as soon as possible.
Application Feedback
In the event an issue is encountered while using
the system or users have a suggestion or opinion
about a certain module, they can use the Feedback link to send a message to Theraps Training
and Implementation team.
Therap Ideas
An exciting place for users to share ideas, request
features and follow what others are suggesting.
For ideas posted on the site, users have the option to rate them according to their preference.
My Issues
Users can submit their questions, suggestions
and problems within the application via My Issues located on their Dashboard. These issues
are responded by Theraps Training & Implementation specialists within 24 hours. Users are provided assistance in troubleshooting difficulties
and are communicated with regarding issues
including PHI information securely via Theraps
issue tracking mechanism.
Live Chat with Support Agents

Support Pages for States
44
203-596-7553
Features & Support

Menu
Know about
the topics to
be covered
Scripts
Automated Training with

Theraps Virtual Trainer
Refer to the
scripts to
train yourself
offline
Subtitles
Hide/Show
Subtitles
Play, Stop, Pause, Skip
Slider
Use these controllers to pause, rewind and forward the training
Slide back and forth to go over

parts over and over again
Automated Training:
yy Simple to follow
yy Delivers key points about the modules every
time
yy Allows users to pause the training and go
and try the features Live
formation about Therap and its different modules with visuals demonstrating users where and
how to put information. Users are provided with
tricks and tips that help them in documentation.
Updated information to Guide Users
yy Shows subtitles and displays scripts to download
These videos are upgraded with new features

and enhancements introduced with each release
in the system.
Interactive Training
Download for Offline Viewing
Automated training is a series of animated and

interactive training videos, where Theraps own
virtual trainer takes users to Theraps virtual classroom to learn about different Therap modules.
Users are taken from screen to screen showing
how to enter data into different Therap forms,
search for stored information and view reports.
These training videos also feature small review
quizzes at the end of some sections so users can
test themselves. These sessions use images and
cartoons to make learning more fun and effective
for training and self evaluation. These videos are
useful for users to go through on their own, or in
a class room setting guided by an actual trainer.
The Automated training videos can be downloaded from Theraps Support site. Users will be
able to download the Automated trainings in zip
format. These downloadable training videos can
be taken to classes or copied for the trainees to
use in their own time. Users can also burn them
on a CD to use in training classes.
Train Users with Visuals
yy Training Management System
Theraps Automated training videos convey in-
yy ISP Data and Reports and much more!
Automated Training Titles Include:

yy Starting Therap
yy GERs (Incident Reports)
yy T-Logs - Daily Logs and Communication
yy Health Tracking Explained
yy MARs and Medication History
203-596-7553
45
Features & Support
Therap
Events
Informative Sessions Directed
to Assist Current & Potential
Users
Knowledge Sharing Platform
for Management & Support
Professionals
Web Presentations & Live
Training
Therap places high importance on continuous
communication with users to better understand

the needs of the I/DD community. Therap organizes multiple events as channels where users can
get together and share their knowledge including Regional and National Conferences, Information Sessions, and User Group Meetings.
Regional Conferences
Regional Conferences are 2-day events that
take place for providing training to users and to
discuss agency policies and implementation of
Therap applications. Separate training sessions
are designed for users with varying levels of expertise. Therap holds over 20 regional conferences in a year across the United States. These
conferences allow agencies to discuss regional issues, state or county regulations, and other issues
for staff training, electronic billing, and audits.
Information Sessions
Therap Sales team, often with collaboration from
existing Therap users hosts information sessions.
These sessions are designed to serve as a direct
source of information about Therap Services and

its suite of applications for interested agencies.
The presentation includes a first-hand look into
how the application works from entering documentation to getting necessary reports for surveys and audits.
User Group Meetings

A user group is a meeting of Therap users in the
same state to troubleshoot, network, discuss
state-wide issues and get information on the
latest Therap releases. Attendees may also ask
questions and get help on any topic regarding
the usage of Therap at their agency from the attending Therap team members and other users.
Therap Conference for People

with Disabilities & their
Circle of Support
South Plainfield, New Jersey
May 7-8, 2014
Keynote Address at a Therap National Conference
46
203-596-7553
Features & Support

Iowa
Washington
April
October
North Dakota
June
Montana
June
New York
Connecticut
May
August
October
Minnesota
August
July
December
Therap Conferences
for Multi-State
Providers
Connecticut
Oregon
September
November
New Jersey
October
California
May
October
Delaware
New Jersey
May
2014
April
New Mexico
May
Carolina
May
Colorado
August
Therap Conference
for People with
Disabilities & their
Circle of Support
Virginia
September
Florida
April
Nebraska
September
Texas
Conferences across USA
May
September
Illinois
September
Missouri
May 2015
Georgia
Georgia National
January
2015 Conference
June
Therap holds over 20 conferences annually across the

USA. Location, date and times may vary.
*Schedule subject to change
Annual National Conferences
Therap
National Conference is the biggest

Therap event that takes place for 3 consecutive
days with prospective Therap users and industry
experts. Sessions are led by Therap staff, Therap
Certified Trainers and Therap users. These sessions focus on Therap applications, implementation and policies.
How-To Sessions
These sessions are held simultaneously for beginner, intermediate and advanced level of users
on different Therap modules to enhance daily
documentation (Daily logs, Service Data, Staff
Schedules) and secure communications.
State Specific Issues and

Regulations
These sessions are held to resolve issues of different states and find out more about their requirements that should be part of Therap.
Discussions and Brainstorming

Therap encourages dialogue in these sessions
that find solutions to training materials for advanced users, working with surveyors, issues of
disaster preparedness policies and ideas, and so
on. Theraps technical team and support and implementation specialists are often present during these conversations.
Visit Our Website for Upcoming Events:
National Conference
Atlanta, Georgia
January, 26-29
2015
User Presentations
Therap invites users to share their knowledge
and experiences at the National Conference.
Therap encourages these presentations to highlight suggestions, best practices and to provide
a forum to discuss and share knowledge. Many
of these user presentations focus on the written
documents necessary to offer concise guidelines
while giving further knowledge about different
modules to Therap end users at varying levels
of skills and expertise. Other user presentations
center on topics of accountability, Therap IT infrastructure, tips & tricks, and live demonstrations of how to use certain modules.
Conference Highlights
yy
yy
yy
yy
yy
yy
yy
Networking Reception for all Attendees

Reception for Therap Certified Trainers
Training for Beginner and Advanced Users
New Modules and Mobile Apps
Brainstorming about Future Development
User Group Meetings
Sessions on Health Tracking, MAR, eBilling
Follow us on:
47
Electronic Billing
Unit Calculations
Electronic Claim
Submission
Denied Claim Report
Billing Data Summary
Utilization Reports
Billing
Support
MAR with Drug Database

Nursing Care Plans
Health Care Reports
Appointments
Health Assessments
Nursing Notes
Vital Signs, Infections,
Lab Tests & More
Electronic
Health Records
Mobile Data
Collection
Mobile
MAR
Documentation
Mobile
EHR
System
Comprehensive
Single
Person Centered
User Friendly
Certified
Compliant
HIPAA
Integrity
Data
Intellectual & Developmental Disabilities
for Providers Supporting People with
Electronic Documentation
Goal Tracking
Support Plans
Personal Finance
Daily Notes
Demographic
Information
Incident Reports
Outcomes Library
Individual
Support
(203) 596 7553
Call us to speak to one of

our Sales Representatives,
or Visit our Website to
Request a Demo Account!
Therap Services
562 Watertown Avenue,
Waterbury, CT 06708-2240
Staff Scheduling
Shared Calendars
Certifications
Training Sessions
& Sign-up
HIPAA Secure
Communication
& Messaging
Staff
Support

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Electronic

Data & Trends

Support Plans & Tracking

MAR & CCHIT Certified EHR

Medication Administration Records

Hosted in multiple live sites mirrored across non-contiguous states

24 X 7 staffed system monitoring and support

Data integrity through audit trails, electronic signatures

Able to interface with external systems and MMIS vendors

Individual Support Plans facilitate methodical

and concise individual plan-building. Provider

Individual Support Plan

The ISP module contains details of the supports,

yy Add Individualized Agenda Topic,

Personal Focus Worksheet

Personal Focus Worksheet

Progress Towards Outcomes

ISP Data Collection

New Individual Support Plans

New Services , New Goals,

Linked to : ISP Programs

Non Grid Method

yy Factors important to the individual including

yy Enter details of a program session.

yy Ongoing Events, Social Interaction, Living

Collect ISP Data & Case Notes

yy Conflict between desires and objectives for

yy Service Data with

ISP Data is used to collect data for the associated

See more on page 34

yy Intuitive interface for recording data

yy Displays detailed information about the days

yy Shows comments and observations recorded

Daily Notes & Logs

T-Logs are an alternative to your logbooks

and the daily notes that you share with other

Sharing between Programs

yy External attachments from scanner

The Individual Data module is used to record

Individual Data Form

other modules for cross reference and as an aid

Emergency Data Form (EDF) with available

Individual Data Form

Health Tracking module allows

displays an Outside Range message beside

Health Care Reports

The Height/Weight module gives users a simple

Health Tracking modules have a Search feature

Seizure Reports enable users to record and

Health Care Reports

Lab Test Result

Theraps flexible access control and notifications

Health Care Report

SComm messages are similar to secure emails

SComm allows one to select multiple recipients

Sending and Tracking Messages

The General Event Reports (GER) tool will help

you record incidents comprehensively, with

Record Multiple Incidents in

Restraints and Restraint Related

Recording Abuse & Neglect

Approve, Review and Follow-up

Incidents caused due to a medication error can