EXSERVS TE004 Pre-Finals Requirement

Stage 2
Act 3
Animal Center/ Adoption Service Blueprint
Time Lapse

Physical
Evidence

Customer

Approach

Entrance

View of the
Animal Center

Sign on the front
door indicating
Animals cannot
be dropped off
until Saturday

Animals are
seen in ‘drop
off pens
Approaching
the entrance
of Jameson
and Jansen
Pet/ Animal
Center

Waiting room and
front desk

Enter into the
Animal Center

Explore

Interaction

Information

Posters
everywhere
encouraging
visitors to
See pictures of
animals. There are
also pictures of
volunteers with
animals.

Service
desk with a
bell and a
sign-in

New puppy
playing
behind the
service desk

New puppy
playing
behind the
service
desk

Encyclopedi
a of dog
breeds on
service desk
counter

Explore the
room as well as
look at the signs
in the waiting
room

Approach the
service desk,
see a puppy
playing behind
the counter

Absorbs information
about what dogs they
have as well as what to
expect to see when they
go into the kennels.

(FRONT
Service
Employees

Time Lapse

Greets
customers
when they
walk in
Approach

Entrance

Explains why
there volunteers
work there, who
took the photos
of
all the
Explore
animals, and
why adopt a pet.

Explains why
Asks customer if
the guest must
they are interested
sign in. It is to
in any specific type
keep track of
of pet. Informs
the visitors, for
customer of what
Interaction
Information
safety and for
kind of dogs they
the fact that
have
there have been
break-ins that
are believed to
have happened

\ Digital and Devices \ Fills out specific paperwork about each case for each animal that is brought to the shelter No security system currently exists to keep track of break-ins to the center. different kinds of paperwork must be filled out for each case takes up a log of time and space. Approach Entrance Volunteers take picture of the animals or hire volunteer photographers. previous owners. Data Time Lapse Paperwork. Drop off pens are used for after hours. Sometimes information is posted online to social media websites in order for rescue organizations to come and pick Explore up the animals. It is not unusual for paperwork to get lost over time. Employees take their own photos and information of questionable (Back Employees Volunteers work for service and Animals are brought by animal control (HK PAWS). Interactio n Information . There are problems with theft in the dropoff pens.

Hong Kong Animal Hospital. Trying to get help and awareness from the community . Hong Kong PAWS. East Island Animal Hospital. Animal Kingdom Veterinary Hospital Trying to build a network. Place to pass laws against tethering an animal Direct Partners and Volunteers Communi ty and Local Volunteer s Indirect Partners City/ Region Law Officials Hong Kong SPCA.Networks Working on a network or people to pressure the country.