LYNN BERGSTROM

Prospect Heights, Illinois 60070  (224) 245-2215  LMBergs@live.com
www.linkedin.com/in/lynnbergstrom

CORPORATE COMMUNICATIONS PROFESSIONAL
Strategic, results-driven corporate communications professional with an accomplished history in designing and executing
comprehensive communications programs aligned with business objectives to drive engagement and results. Insightful
consultant skilled at advising senior management and C-level leaders on communications strategy implementation within
domestic and international organizations across diverse industries. Expert at leveraging exceptional writing skills in crafting
communications programs to inspire and motivate audiences. Dynamic leader skilled at building and developing high
performance teams of dedicated communications professionals. Demonstrated experience in creating and delivering compelling
communications in support of change management initiatives.
Areas of expertise include:
Communications Strategy  Executive Communications  Employee Communications
Change Management  Global Communications  Employee Engagement  Project Management  HR & IT Communications
Communications Metrics  Continuous Improvement  Media/Public Relations  Social Media

PROFESSIONAL EXPERIENCE
W.W. GRAINGER, INC., Lake Forest, Illinois  2011 – 2014
Global Internal Communications Manager
Created, managed and executed high-level, global and cross-functional communication plans to raise awareness of strategic
business initiatives and recognize organizational and employee success. Revitalized existing global communication channels such
as the intranet site and the monthly newsletter. Introduced new content and communication tools to engage employees and
broaden global perspective. Supported CIO and IT function with strategic change management and communications expertise
during significant organizational restructure. Supported HR by developing and managing creative and timely communications for
employee engagement, benefits and performance management. Managed global communication translation needs for up to 13
languages. Streamlined communication processes and reduced expenses through continuous improvement methods. Improved
quality of global communications through communication surveys, focus groups and metrics.
Selected Achievements:
 Increased newsletter readership by 25 percent in two years, while reducing production costs by 10 percent.
 Spearheaded creation of new intranet site home page on SharePoint platform to increase traffic and engagement.
 Developed trade show intranet portal to allow on-line social collaboration and community building. Site received almost
40,000 hits within 30 days.
 Created and implemented a global, cross-functional communications content calendar to ensure that organizational
knowledge was shared in a timely, consistent manner. Built relationships with global communication ambassadors to
bring these communications to life.
 Applied change management, continuous improvement and Lean Six Sigma methodologies to help improve processes,
increase efficiency and implement change across the organization.
LAWSON PRODUCTS, Des Plaines, Illinois  2009 – 2011
Communications Manager (Field Sales & Employee)
Provided leadership to talented team of professionals in delivering comprehensive communications programs and services to
drive sales organizational performance and employee engagement. Spearheaded development of sales and employee
communications, including but not limited to presentations, articles, weekly and monthly e-newsletters, intranet site content,
social media, product videos and communication calendars. Managed multiple communications channels reaching over 1,000
North American employees. Served as co-facilitator of Sales Excellence Council, a field sales focus group providing feedback to
corporate leaders.
Selected Achievements:
 Forged relationships with change advocates, orchestrating design of communications programs to increase awareness of
new strategic direction and goals of new corporate leadership team.
 Enhanced communication to the field sales organization through use of new technology and social media, including
podcasts and text messaging for easy, remote access to information.
 Improved quality of sales communications through in-depth communication surveys.
 Developed and executed communications strategy for significant SAP implementation and support change management.

LYNN BERGSTROM  LMBergs@live.com  PAGE T WO
PTC (Parametric Technology Corporation), Arden Hills, Minnesota  2007 - 2009
Internal Global Communications Project Manager
Led internal communications team in development and management of multiple communication channels serving over 1,200
employees worldwide. Established comprehensive strategic communications calendar, including messaging and channel
cadence to ensure consistency across all deliverables. Created intranet site content, podcasts and a monthly e-newsletter that
received more than 2,000 hits per month.
Selected Achievements:
 Engaged clients and stakeholders to understand value of and need for communications when working across different
cultures around the world.
 Helped manage and coordinate training conferences and communication activities including live translation for more than
1,000 attendees in Thailand and Mexico.
 Developed new communication channels as needed and tailored content to various global audiences.
 Employed metrics and surveys to demonstrate the effectiveness of communications programs.
 Applied change management, continuous improvement and Lean Six Sigma methodologies to improve processes, increase
efficiency and implement change across the organization.
THRIVENT FINANCIAL FOR LUTHERANS, Minneapolis, Minnesota  2005 - 2007
Communications Relationship Manager
Provided comprehensive communications support to CIO and senior IT leaders and over 700 IT employees through management
of multiple communications channels. Wrote and edited leadership messages and presentations, ensuring consistency in all
communications. Incorporated intranet site content into messaging template.
Selected Achievements:
 Advised IT leadership on execution of communications strategies to better engage employees.
 Promoted open dialogue between employees and management through facilitation of employee discussion groups;
provided in-depth feedback in creation of supportive work environment.
 Championed communication strategy and execution for major IT initiatives and change management plans.
HONEYWELL INTERNATIONAL, INC., Minneapolis, Minnesota  2004 – 2005
Sr. Communications Specialist - Global
Oversaw cross-functional communication channels across five locations with a diverse audience of more than 2,500
employees including scientists, engineers, research professionals and union warehouse employees. Authored employee enewsletter, intranet site content, key corporate messages and leadership presentations in alignment with corporate strategies
and initiatives. Provided support for global SAP implementation through design and execution of comprehensive
communication plan.
Selected Achievements:
 Learned and navigated complex, matrixed organization to develop innovative communication strategies and bridge gap
between diverse white- and blue-collar workforce.
 Partnered with business unit leadership to proactively identify new and effective strategies and tactics.
 Applied employee survey results to develop leadership solutions to address concerns and improve two-way
communication.
 Participated in Lean Six Sigma Green Belt training.
 Spearheaded community relation activities with United Way and others, as leader of community relations team.

EDUCATION
Bachelor of Science – Liberal Arts, University of Wisconsin, River Falls, Wisconsin
Mini Masters of Business Communication, University of St. Thomas, Minneapolis, Minnesota
Master of Business Administration Coursework, University of Phoenix

COMMUNITY:

School Board Member, White Bear Lake Area School District. Wrote and edited school district newsletter
with distribution of 23,000; lobbied for school district and education funding legislation; chaired successful school referendum
committee (passed $9 million building bond).