9139 AVENUE POINTE C IR. APT 106  ORLANDO, FL.

32821
407-591-8485

BUSINESSGURL@KNIGHTS .UCF.EDU

STEPHANIE GROSS
www.stephaniescareer.wordpress.com
EDUCATION

2011- 2015

University of Central Florida Orlando, Fl.
B.A. Degree: Interpersonal & Organizational Communication Minor: Mass Communication
(4 classes left until graduation)

2008-2010

Valencia Community College
Kissimmee, Fl.
A.A. Degree: Public Relations/Organized Communications

EXPERIENCE

2015 – Present Contributing Writer – Entertainment Section - Orlando, Fl. - Central Florida Future
 Accept writing assignments from entertainment editor. Works to develop factual stories utilizing interviews and
research. Experience in AP style. Responsibilities include writing, editing, & photography.
2012 – 2015 Marketing Coordinator Communications - Kissimmee, Fl. - Orange Lake Resort & Country Club.
 Create, deliver, edit, and optimize marketing materials. Developed target specific print & email campaigns, social media
marketing, developed online/print marketing strategies, produced daily/weekly/annual reporting, maintained contacts
with vendors & other cross-functional teams, exceeded expectations with regard to daily deadlines in a fast paced
environment, maintained printed & E-collateral, approved proofs from all outside vendors, maintained a clear message
and a consistent brand image across all media, managed multiple projects. Developed internal communications
programs containing email blasts and newsletters. Experience with PowerPoint, Visio, Prezi, Microsoft Office Suite
(Word, Excel, PowerPoint), Snag-it, as well as Salesforce, Time Share Ware, Adobe Editor, & ExcatTarget

2011 – 2012

Admissions Advisor - Kissimmee, Fl. - American Institute -College of Health Professions

 Fast paced environment. Explained career path, role, & responsibilities to perspective students. Assisted students
through the admissions process for college. Gathered applications, transcripts, essays, & Financial Aid documents. Made
sole admissions decisions. Advised student on schedules. Kept complete files on students with attention to detail, made
notes on every action in student management system. Answered phones, filed, faxed, transferred calls, & emailed
faculty/staff and students. Held communication seminars & went out into the field to speak to potential students.
Developed social media department & assisted in hiring for social media positions. Experience with Web-Ex.
2007 – 2008 Attractions Associate - Orlando, Fl. – Universal Studios Orlando
 Assisted guests through the “Twister – ride it out” attraction. Maintained guest safety and satisfaction. Graded the
“twister” for internal standard purposes and reported back to Ride & Show Technicians. Assisted guests with park
questions and directions.

2006 – 2010

Supportive Living / Employment Coach - Orlando, Fl. - Agency for Persons with Disabilities

 Help individuals with disabilities transition into their own apartments and careers all while teaching them life skills such
as cooking, cleaning, & financial responsibility. In addition I managed new-hire’s files, trained new employees, generated
weekly, monthly, & annual reports, worked independently for months at a time and part of a team occasionally.
2004 – 2005 & 2006 Attractions Hostess - Orlando, Fl. – Walt Disney World
 Hosted 50 guests aboard a boat through greenhouses and soundstages for a 45 minute journey about Living with the
Land. Remembered a changing 8 page spiel entertaining guests & answering questions while reciting it. Assisted guests
with safety, directions, and overall Walt Disney inquiries
SKILLS

Communication & Marketing strategy
Digital Marketing & Communication experience
Social Media experience

Knowledge of current marketing trends
Independent and organized
Editing & proofing PDF’s