Project Delivery

1.

Problem solving skills are learnt under guidance.

2.

Provided the status update and progress about the design as per schedule decided by the project lead.

3.

80% of the work assigned to me was delivered on time with quality, ensuring all process is completed and
delivered on time and also maintained the updates of my work.

4.

Coding standards are maintained as per the metrics defined for the project.

5.

Updated the effort utilization on time on the day of work order.

Customer satisfaction
1.

Providing constant updates on the issues that I am working upon and giving updates to my manager
appropriately.

2.

As of now I am not involved in direct communication with the customer, but I am getting the requirement
through my manager and completing the requirement on time.

3.

Receiving positive feedback from the customers for designing the report on EasyU upgrade assessment.

Quality and Process

1.

Keeping the quality of deliverables compliance as per the project process and standards.

2.

Maintaining and providing the checklist regarding the issues to the manager .

3.

Adherence to planned schedule of maintaining and updating TMS.

Competency/ Self Development

1.

Attended JDE E1 technical training conducted by OCA JDE team

2.

I have attendedand Email writing & Etiquette sessions conducted by CHRD

3.

Have passed Brainbench J.D. Edwards OneWorld Report Design (ERW) assessment with a score of 3.2.

4.

Learnt basics of CNC automation tool.

UCF

Successfully completed UCF Assessment level L1.1 in first attempt with 84%.
Team work and communication
Effective team player

1.

Interacting with people of different technology to work in EasyU upgrade assessment tool.

2.

Helping each other to solve the required issue on time.

1.

There should be no escalations from customers without prior information

I have always tried my best in avoiding customer's escalations by solving the query on time,giving accurtate
solutions to the user and if the user doesn't understand it,calling the user and solving the query via telephonic
conversation/netmeeting.
While giving resolution to any problem I am proactively checking that the user doesn't face any problem related to
same issue. After taking all the aspect into consideration the resolution should be delivered I have rectified it and
assured that it won't happen in future

2. Proactive measures w.r.to the deliverables

Once I was deployed on this site,I have proactively taken the initiatives to learn many modules of Finacle like
CRM,Clearing,Term Deposits,Inventory,Loans and Advances,etc. and resolving the mails on the given modules. I also
took the intiative to teach the different modules to my Colleagues

3. Achieve an Overall Satisfaction Score in the Customer Satisfaction survey conducted on the End users and
IS managers of the account
I have been getting good response from our customer for my consistant and prompt resolution to the users and have
always given my best in resolving our customers queries. If problem is not getting resolve at our end then I am
escalating to principal vendor or our senior & following up for the resolution proactively & giving the 100% service to
the customer and Check whether the users get satisfy with the solution given by the principal vendor or from our
senior.

4. Customer escalations to be resolved to customer satisfaction 100 % of the instances

For all the escalated issues that I have handled,I have always checked and confirmed the same with my seniors and
have given proper explanation and resolution via mail/telephonic conversation/net meeting.
I am giving the solution to customers at quick instances, over on call or through mail or through net meeting and
resolving the problem till the customer is not getting the resolution of the problem and customer not satisfied

5. Actively involved in developing and implementing site specific customer satisfaction improvement initiatives
based on customer feedback(surveys and meetings)
I have actively provided various different solutions and techniques of solving complex issues and have gained good
customer feedbacks for the same.Our customer have always selected my as their first choice in solving various
complex issue related to major modules of Finacle like CRM,Clearing,TD,Inventory and day end issues.

6. Consultative approach to proactively offer services

I have always helped our customers,my colleagues and the users in solving the issue and avoiding any escalations.I
have always offered a help to our bank team when they were in need of me and solved the issue on priority basis.

7. Application Call analysis every month, derive the root cause of the problem with action. Updation of
Knowledge Database regularly.
In Finacle,regular changes are made and updates are done.So this gives rise to new issues and queries which are
not known to many engineers.I have derived the root cause of many issues and created many solutions in documents
and updated it on regular basis and also provided the solution to my colleagues so that the escalations are avoided.

8. All Calls related to Applications to be resolved and/OR tracked till resolution.Tech Escalations across
country.
If I have always kept a track of the issues that I am handling and have always kept the record until the issue was
resolved.
If problem or query can be resolve on the call itself then I am giving the resolution to our client or users on the calls
itself,it will improve resolution much faster and and will get much time to intact with users for resolving the problem.

9. All changes to be carried out as per the change management process. Updating the Kbase regularly, delay
not more than 2days from the status change
As per CMDB this is not applicable for my current site location.Any changes or updations in procedure are recorded
and
updated on the daily basis to my document

10. Escalating unresolved problems to the principal vendor for resolution and follow up till resolution. Expected
to take more responsibility in order to keep a right track from the call logged to its final closure
When an issue is not being resolved from the front end,I have always escalated the issue to the bank team so as to
avoid the escalations and have kept a track of the issue till the final resolution is provided and the case is closed

11. Contribute to KBASE as per the Specified. Complete the Skill Competancy Test
I have worked on the existing documents of Finacle and have recreated documents on CRM,Clearing,Inventory and
TD and have distributed it among our colleagues

12. Process document to be finalized for at list one domain & keep updaing.
Proper flow of CRM and Clearing documents are made and updated on time and shared among the colleagues for
increasing the productivity of our team

13. Should conduct regular update sessions for the onsite Team Members on the Technical problems related to
Applications.
Have always taken update sessions on various modules of Finacle and have kept my colleagues updated with it.

14. No of self initiatives implemented which has helped in achiving the operational excellency
I am resolving the problem on the net meeting and giving one time solution to users. I have given Training on regular
basis and have always tried my level best in solving the issues

15. Innovative Ideas for betterment or reduction of calls

I have created ready responses which has a detail process and very user friendly which can be read and performed
very easily which finally reduces the calls and have always called the users and solved it quickly so that the same
issue is not repeated throughout the day

16. Internal tranning & Knowledge Sharing

I have given Finacle-CRM Official training to around 15 engineers until now which includes one L1 and have given
Clearing training to the freshers and also our Clients who have recently joined the site.I have also taken regular
training for Inventory and TD modules

17. End to end Ownership & accountability of the application

I am taking ownership & checking the accountibility to resolve the problem and provide the satisfactory solution for
customer & also I am taking ownership to learn different modules & teach the knowing modules to my Colleague

18. All the calls response & resolution with in the SLA
I am giving the solution to cutomer with in the SLA as I am resoving the mail, taking the net meeting or giving the
solution to customer is with in the SLA only.

19. Completion of ILP

I have completed many internal courses like Prevention of sexual harrassment and other courses that were required.

20. Monitoring & Checks to be Carried out whether client and Server side settings are met and also conduct
regularly backup checks and report any failure.
On the daily basis I am monitoring and checkes the whether the client side setting are meet our requiret to resolving
the problem or giving the solution to cutomer & Whatever changes has to be implement should be updated in the
database on the daily basis.

21. G&O closure as per WI G&O plan

I assure to accomplish Goals and objectives as per WI plan and respect its significance in my forward career path

Significant achievement
I have given training to around 12-15 L0's and one L1 for Finacle-CRM and around 9 L0's for Clearing.I have guided
my colleagues in Finacle-CRM,Clearing and TD related issues through my tenure.

1. Self Study of new tools and new technologies

Completed all mandtory e-learning courses with in time

2. Team work and communication

Participated in team activities at Capital one Project chennai. Participated in the traning activities conducted by Wipro
like Oracle Peoplesoft webcast
3.

Project related

Understood the workflow of CapOne Project .Resolved medium level tickets in PS query
4.

Practice Contribution

Attended Oracle open world Peoplesoft release of version 9.2

Contribute towards practice initiatives

5.

Employee Related
Complete mandatory trainings on time. Regular update of Peoplesoft day-to-day technology through
dedicated blogs. Knowledge gaining with help Orcale university self learning courses

6.

Bench
Finished Peoplesoft Campus solution e-learning courses as additional. Document tool generator webcast
course has been attended and gained knowledge regarding that tool which is meant for ease of maintaining
documentation through predefined format and inputs