Professional Documents
Culture Documents
Email:
Telephone:
Relative
Friend
4. Please provide the name of the acute hospital you dealt with here
A list of acute hospitals is available on our website https://www.ombudsman.gov.ie/en/hsecomplaints
Focus groups
Ombudsman Investigation: Complaint Handling in acute hospitals
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We intend to meet with members of the public in small groups in July and August to hear further about
their experiences of making a complaint about an acute hospital.
If we decide that we need more information from you, can we contact you using your details provided
above about the possibility of attending one of these focus groups?
Yes, you may contact me
No, please do not contact me
b) If you were unhappy with the service you received and you did not make a complaint, please explain
why. You can then go to Part C to submit this information.
Ombudsman Investigation: Complaint Handling in acute hospitals
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c) If you were unhappy with the service you received and you made a formal complaint, what was your
complaint about (please include the name of the hospital and relevant dates if possible)
Yes No
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If you made a formal complaint, did you know who or where to complain to?
Yes No
Yes No
Yes No
What information was provided to you about how the hospital would deal with your complaint?
Yes No
Were you given an opportunity to meet with the Complaints Officer or staff from the hospital to discuss
your complaint?
Yes No
How were you informed of the outcome of your complaint?
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Response / Outcome
Did you receive a response to your complaint?
Yes No
If yes, did the response address all issues raised in your complaint?
Yes No
Yes No
What information was provided to you about other avenues of redress, e.g.: Ombudsman, the Medical
Council
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Lo-Call:
1890 223030
Telephone:
01 639 5600
Email:
Ombudsman@ombudsman.gov.ie
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