Quan Ly Du An Cho Ky Su

MN HC
QUN L D N
NI DUNG
1
Mc tiu mn hc
2
3
Ti liu mn hc
4
5
Ni dung mn hc
nh gi mn hc
Lm vic nhm
Lin h ging vin
MC TIU MN HC
Cung cp kin thc v k nng c bn trong qun l
d n
Phn tch v la chn d n
Hoch nh v lp tin d n
Gim st v kim sot d n
Cch tip cn gii quyt vn pht sinh trong qu trnh
qun l d n
Gii thiu phn mm MS. Project
NI DUNG MN HC
M u
Khi u d n
T chc d n
Hoch nh v lp tin d n
Kim sot d n
Kt thc d n
TI LIU MN HC
QUN L D N Cao Ho Thi, Nguyn Thy Qunh
Loan (2008)
PROJECT MANAGEMENT: ENGINEERING,
TECHNOLOGY AND IMPLEMENTATION Shtub, A.,
Bard J.F, and Globerson, S.Prentice Hall, 1994
LP K HOCH V QUN L TIN D N BNG
PHN MM MS PROJECT Nguyn Thy Qunh Loan
(2008)
NH GI MN HC
im th 1
Kim tra gia k (30%): trc nghim + vit
Bi tp nhm (20%)
im th 2
Thi cui k (50%): trc nghim + vit
LM VIC NHM
Thnh phn nhm
Mi nhm: 7 11 SV
Tng s nhm: 12 nhm
Thi hn np DS nhm: tun 3
Hn cht hiu chnh: tun 4
Ni dung
La chn 1: phn tch v lp tin cho mt d n c th
La chn 2: dch mt chng ting Anh trong mt cun sch v
Qun l d n
LM VIC NHM
La chn 1:
C s hnh thnh d n v mc tiu d n
Xc nh cc cng tc v cu trc t chc ca d n
Lp tin thc hin d n bng phn mm MS. Project
Kt lun
La chn 2:
Ging vin s chn cc chng ting Anh cho nhm dch
Format nh bn gc
Larson, W., Erik & Gray, F., Clifford (2011) Project Management
The managerial process. McGraw Hill, Singapore

PMI (2008) Project Management Body of Knowledge (4th
Edition). PMI, USA
LM VIC NHM
Np bo co cui k: lc bo co ti lp
Tun 14: N1, N2, N3, N4
Tun 15: N5, N6, N7, N8
Tun 16: N9, N10, N11, N12
LM VIC NHM BO CO
Mi nhm trnh by 01 ln duy nht
Cc nhm trnh by bng Power Point
Tt c cc nhm phi np bi bo co chi tit v bi
trnh by bng Power Point
GV s gi tn ngu nhin 1 thnh vin i din nhm
trnh by
Mi nhm c ti a 30 pht: 15 ph trnh by v 15 ph tr
li cu hi
Thnh vin no vng mt trong bui bo co nhn im
0 phn trnh by
nh gi thnh vin
THC HNH MS PROJECT
Thi gian: tun th 11 (tun th 2 sau thi gia k)

a im: phng m phng
C lp chia thnh 2 nhm, mi nhm thc hnh 1h30m
Nhm 1: N1-N5
Nhm 2: N6-N10
Company Logo
LIN H GING VIN
Email:
nttrang@sim.hcmut.edu.vn
Lin h trc tip

Theo lch tip sinh vin
BM. Qun l sn xut & iu hnh, 106B10
TAM GIC D N
Nh qun l
d n phi
bit cn bng
cc rng buc
CHNG 1
1.
c tnh ca mt d n
2.
Gii thiu v qun l d n
3.
Gii thiu v nh qun l d n
Chng 1: M U
M U
D N L G?
Thi gian
Chng 1: M U
Nhim v
Cng vic
Mc tiu
C IM CA D N
C mt/ mt s mc tiu r rng
C mt thi hn nht nh
S dng ngun lc hn ch
D n l mt chui cc hot ng nht thi
Chng 1: M U
Mi d n l mt qu trnh to ra mt kt qu c th
Nhn lc, nguyn vt liu, ngn sch
Tnh c o/ duy nht
Mc tiu, phng thc thc hin d n

3
CC GIAI ON CA MT D N
1. Giai on khi u
2. Giai on trin khai
Hoch nh
Lp tin
T chc cng vic
Gim st
Kim sot
Chng 1: M U
Khi nim
nh ngha d n
Thit k
Thm nh
La chn
Bt u trin khai
3. Giai on kt thc
Chuyn giao
nh gi
CHU K HOT NG CA MT D N
100%
Chng 1: M U
% hon
thnh
d n
Chm
Nhanh
Chm
Thi gian
im bt u
Khi u
Trin khai
Kt thc
im kt thc
5
N LC THC HIN D N
nh (Peak)
Mc n lc
ca DA
Chng 1: M U
Tgian
Khi nim La chn
H, lp tin , gim nh gi
st, kim sot
& kt thc
C TNH CHI PH D N
CP d n
Chng 1: M U
Tgian
t1
t2
7
CHNG TRNH, D N, NHIM V

D n 1
D n 2
...
D n i
...
D n n
(Project)
Nhim v 1
Nhim v 2
...
Nhim v i
...
Nhim v n
(Task)
Chng 1: M U
H thng
(System)
Chng trnh 1
Chng trnh 2
...
Chng trnh i
...
Chng trnh n
(Program)
Chng trnh k hoch di hn

D n
Nhim v n lc ngn hn
D N VS. PHNG BAN CHC NNG

D N
1.
3.
4.
5.
6.
7.
8.
9.
C th kt thc t ngt
Cng vic khng lp li
Rng buc v thi gian,
ngun lc
Kh d bo thi gian, CP
Nhiu k nng, nguyn tc;
thay i theo giai on
T l, loi CP thay i lin
tc
Bn cht nng ng
1.
2.
3.
4.
5.
Tn ti lu di
Khng c c im c th
lin quan n ngy lch
Tn ti lin tc
Cng vic bit
Ngn sch trn hng nm
8.
Tng i n gin
Mt vi k nng, nguyn
tc
Tng i n nh
9.
Bn cht n nh
6.
7.
Chng 1: M U
2.
Chu k hot ng r rng

Thi hn nht nh
PHNG BAN CHC NNG
CC LOI D N
D n hp ng
D n nghin cu v pht trin
D n xy dng
D n h thng thng tin
D n o to v qun l
D n bo dng ln
D n vin tr pht trin/ phc li cng cng
Chng 1: M U
10
QUN L D N
Mc tiu v:
Cng vic
T chc
K thut
Ngun lc
Lnh o
Ti chnh
Kim sot
Thi gian
Chng 1: M U
Hoch nh
11
TIU CHUN NH GI D N
Hon thnh trong thi gian quy nh
Hon thnh trong chi ph cho php
t c thnh qu mong mun
S dng ngun lc c giao mt cch:
Chng 1: M U
Hiu qu
Hu hiu
Thnh
qu
Yu cu
v thnh
qu
Mc tiu
Chi
ph
Thi hn
quy nh
Thi gian
Ngn
sch cho
php
12
TR LC TRONG QUN L D N
phc tp ca d n
Yu cu c bit ca khch hng
Cu trc li t chc
Ri ro trong d n
Thay i cng ngh
K hoch v gi c c nh
Chng 1: M U
13
CHC NNG QUN L D N
Hoch nh ci g cn phi lm?
T chc cng vic c tin hnh nh th no?
Chng 1: M U
Xc nh mc tiu
nh phng hng chin lc
Hnh thnh cng c t n mc tiu
Lm vic g?
Ai lm?
Phi hp cng vic ra sao?
Ai bo co cho ai?
Ch no cn ra quyt nh?
14
CHC NNG QUN L D N (TT)
Lnh o
Kim sot
Chng 1: M U
ng vin, hng dn phi hp

Chn la knh thng tin
X l mu thun
Gim st
So snh
Sa sai
Qun l d n l s kt hp ca ngh thut, khoa

hc v t duy logic
15
GII THIU V NH QUN L D N

Kt hp ngh thut, khoa hc v t duy logic
Kin thc rng: ti chnh, tip th, t chc
C th bt u nhng thi im khc nhau trong

chu k hot ng ca d n
Gii quyt cc vn tin thc hin, ngn

sch, phn b v qun l ngun lc, mi quan h con
ngi, thng lng
Ch ti ton b bc tranh nhng khng lm tn hi

nhng chi tit quan trng
Chng 1: M U
16
V TR CA NH QUN L D N
Parent Organization
Client/
Beneficiary
Chng 1: M U
Project
Team
Sng trong mt th gii mu thun

Cc d n cnh tranh v ngun lc
Mu thun gia cc thnh vin trong d n
Khch hng mun thay i yu cu
T chc m mun gim chi ph
17
VAI TR V TRCH NHIM

CA NH QUN L D N
Thy c v tr ca mnh trong bi cnh chung ca d

n, cc mi tc ng chnh ca cc bn tham gia vo d
n, v nhng ng gp ca cc i tng lin quan
Gii quyt nhng mu thun pht sinh trong d n
Chng 1: M U
Vai tr:
Trch nhim:
Cn i mi lin h gia Chi ph, Thi gian, Cht lng
18
NHNG NG GP CA CC I TNG
LIN QUAN
VAI TR
NG GP
nh ngha, hoch nh, kim sot, iu khin d n:
- Qun l cc mi quan h gia ngi v ngi
trong cc t chc ca d n
- Phi duy tr s cn bng gia chc nng: Qun l
v K thut ca d n
- ng u vi ri ro trong qu trnh qun l d n
- m bo cc iu kin rng buc ca d n
T d n
Nhng k nng v n lc thc hin cc nhim v
Nh bo m
Thm quyn, hng dn, duy tr nhng u tin ca d

n
Khch hng
Nhng yu cu ca sn phm v ngn qu
Nh qun l chc
nng
H tr trong vic xy dng chnh sch cng ty v cung

cp ngun lc hon thnh mc tiu ra trong
iu kin gii hn ca d n:
- Lm th no hon thnh nhim v
- Nhim v c hon thnh u
Chng 1: M U
Nh qun l d n
19
K NNG CA NH QUN L D N
Qun l thi
gian & lp
tin
Lp ngn
sch
K thut
Lnh o
Thng
lng
Chng 1: M U
Tip th & k
hp ng vi
khch hng
HR & qun l
ngun lc
Truyn t
20
PHM CHT CA NH QUN L D N

Tht th v chnh trc
Kh nng ra quyt nh
Hiu bit cc vn v con ngi
Tnh cht linh hot, a nng, nhiu ti
Kh nng gii quyt vn
Chng 1: M U
21
LA CHN NH QUN L D N
Yu cu:
Hng dn chung:
Chng 1: M U
m bo c nhng k nng c yu cu
C s cam kt vi mc tiu ca d n
Sn sng lm vic vi thi gian biu khng n nh v vi
nhng rng buc mu thun vi nhau
Bit tng qut > Chuyn su

u c tng hp > u c phn tch
Ngi lm cho mi vic d dng
thay i ty theo quy m ca d n
22
NGUN & QU TRNH LA CHN

NH QUN L D N
Ngun la chn:
T cc d n khc
Nh qun l sn xut trc tip
Nh qun l chc nng
Cc chuyn gia chc nng
Chng 1: M U
Qu trnh la chn:
Vic la chn cn c trnh by thng thn vi cc ng

c vin m khng c thnh kin
23
CHNG 2:
KHI U D N
1. Hnh thnh d n
2. nh gi v so snh la chn d n
3. Phn tch ri ro
CC GIAI ON HNH THNH D N
Nghin
cu tin
kh thi
Khi nim,
tng v nh
ngha d n
Chng 2: KHI U D N
Nghin cu
kh thi
Thit k
chi tit
Thc hin
d n
nh gi theo tng giai

on s dng c hiu
qu ngun lc ca DN
2
KHI NIM & NH NGHA D N
Giai on nghin cu c hi u t
D n c ph hp vi chuyn mn v chin lc ca
cng ty khng?
Chng 2: KHI U D N
D n p ng nhu cu g?
NGHIN CU TIN KH THI

N lc u tin nhm nh gi trin vng chung ca
d n
Cn duy tr cht lng thng tin nh nhau cho mi
bin ca d n
Cn s dng thng tin th cp sn c
Thng tin thin lch tt hn gi tr trung bnh
Chng 2: KHI U D N
NGHIN CU TIN KH THI

Kh thi ti chnh, kinh t, xh?
Bin/ ch tiu ch yu?
Ngun ri ro?
Chng 2: KHI U D N
Phn tch th trng

Phn tch k thut
Phn tch ngun lc
Phn tch ti chnh
Phn tch kinh t
Phn tch x hi
Phn tch nhu cu c bn
NGHIN CU KH THI
Chng 2: KHI U D N
Kh thi ti chnh, kinh t, xh?

Mc khng tin cy ca
bin/ ch tiu ch yu?
C RQ thit k chi tit?
Tng cng nghin cu c bn

Xc nh thm bin s
Chi tit cc bin php hn ch ri ro
CC LNH VC PHN TCH

PHAN TCH NHU CAU C BAN (BASIC NEEDS ANALYSIS)
Chng 2: KHI U D N
PHAN TCH XA HOI (SOCIAL ANALYSIS)
PHAN TCH KINH TE (ECONOMIC ANALYSIS)

PHAN TCH TAI CHNH (FINANCIAL ANALYSIS)
PT TH TRNG
PT KY THUAT
PT NGUON LC
(MARKET ANALYSIS)
(TECHNICAL ANALYSIS)
(RESOURCES ANALYSIS)
PHN TCH TH TRNG

Nghin cu cc ngun nhu cu c bn, cht lng
ca th trng, gi c v s lng
Kt qu ca phn tch:
D bo v s lng & gi cho sut tui th phn tch
Thu, thu nhp khu, tr gi, cc quy nh chung, xu
hng cng ngh
Chng 2: KHI U D N
PHN TCH K THUT

Nghin cu cc yu cu v nhp lng cng gi c
i vi u t v vn hnh
Kt qu ca phn tch:
Cng ngh & tui th ca d n
S lng v chng loi nhp lng cn thit cho u t
v vn hnh
Lao ng cn thit theo loi hnh v theo thi gian
Gi nhp lng v cc ngun cung cp
Chng 2: KHI U D N
PHN TCH V QUN L NGUN LC

Cc nhu cu v qun l d n
T chc c kh nng nhn c cc loi k nng
qun l cn thit
B tr thi gian ca d n ph hp vi cht v lng
ca d n
Cc mc lng cho cc loi k nng lao ng cn
thit
Cc yu cu v nhn lc theo loi hnh ph hp vi
ngun sn c v thi gian biu ca d n
Chng 2: KHI U D N
10
PHN TCH TI CHNH

Tng hp cc bin ti chnh v k thut t ba phn
tch u tin
Thit lp bin dng dng tin t ca d n
Xc nh cc bin ch yu i vi phn tch kinh t v
phn tch x hi
Kt qu ca phn tch:
Chng 2: KHI U D N
chc chn tng i ca cc bin ti chnh

Cc ngun v chi ph ca vic ti tr?
Cc yu cu v dng tin t ti thiu i vi mi thnh
vin tham gia
Cn phi iu chnh iu g tha mn mi thnh vin
tham gia?
11
PHN TCH KINH T

Xem xt d n di gc ton b quc gia l mt
thc th hch ton.
KT QU CA PHN TCH
khc bit gia gi tr ti chnh v gi tr kinh t i vi mi bin

s?
Nguyn nhn ca nhng khc bit ny?
Chng ta bit gi tr ca cc khc bit ny vi mc chc chn

nh th no?
Nhm mbo tnh kh thi ca d n v mt kinh t, chng ta cn

phi tnh n cc loi tc ng ngoi ng no?
PHN TCH TI CHNH
PHN TCH KINH T

+
-
BAC BO
CHAP THUAN
PHN TCH X HI HAY PHN TCH PHN PHI
Xc nh v lng ho cc tc ng ngoi kinh t

ca d n
Cc nh hng v thu nhp i vi cc loi nhm

khc nhau
nh hng ca nhng nhu cu c bn n cc khu

vc c th
NH GI & SO SNH LA CHN D N
php dng tin t chit gim
Phng
php truyn thng
Phng
php ra quyt nh a mc tiu
Chng 2: KHI U D N
Phng
15
PP. DNG TIN T CHIT GIM
Phng php gi tr tng ng

n
Phng php sut thu li ni ti

So snh IRR vi MARR
So snh dng tin gia s
Chng 2: KHI U D N
CFt
NPV
t
(
1
i
)
t 0
Phng php t s li ch/ chi ph

T s B/C thng
T s B/C sa i
16
PP. TRUYN THNG
Thi gian b vn
khong thi gian cn thit li ch thu c b chi
ph u t ban u
Khng xt n sut chit khu
Tbv
P CFt 0
t 1
C xt n sut chit khu

Tbv
CFt
P
0
t
t 1 (1 i )
Chng 2: KHI U D N
im ha vn
17
BI TON A MC TIU
Mc tiu c o bng th nguyn khc nhau
Cng lc tha mn nhiu mc tiu vi mc cng

cao cng tt
Nu ti tha mn tt c cc mc tiu mc cao

nht cng lc???
Chng 2: KHI U D N
18
QU TRNH RQ A MC TIU
Quy hoch tuyn tnh

Quy hoch ng
Quy hoch nguyn
Li gii ti
u cho mi
mc tiu
Chng 2: KHI U D N
Bin quyt nh
Hm mc tiu
Rng buc
M hnh ton:
Pht hin cc phng n khng b tri

La chn phng n
Li ch chung
M hnh phn cc
Lit k v cho im
RQ a yu t
Hiu qu - Chi ph
Quy hoch tha hip
PP. la chn
19
M HNH PHN CC
Chng 2: KHI U D N
20
PP. LIT K V CHO IM

Gn trng s khc nhau cho cc mc tiu
Cho im theo tng mc tiu
Chn phng n c tng im cao nht
Nhiu
Nhanh
im
Tt
1
R
1
X
X
10
X
Tng
Chng 2: KHI U D N
Ch tiu (Criteria)
6
8
21
PP. RQ A YU T
Xc nh tm quan trng tng i gia cc yu t
0 FW j 1
Lng gi cc yu t FEij
Tnh tng lng gi c trng s ca tng phng n
TWEi FW j xFE ij
Chng 2: KHI U D N
FW
22
PP. HIU QU V CHI PH
Phng php hiu qu khng i
Phng php chi ph khng i

xc nh phng n thu c gi tr cao hn trn mi
n v chi ph
Chng 2: KHI U D N
xc nh phng n c chi ph thp nht tha mn mc

li ch nu ra
23
PP. HIU QU V CHI PH
Chng 2: KHI U D N
24
PP. LI CH CHUNG
Trng
Phng n i
s j Mc tiu j
A1
A2
Ai
...
Am
Z1
Z11
Z21
Zi1
Zm1
Z2
Z12
Z22
Zi2
Zm2
Zj
Z1j
Z2j
Zij
Zmj
Zn
Z1n
Z2n
Zin
Zmn
CU
CU1
CU2
CUi
CUm
Chng 2: KHI U D N
25
PP. LI CH CHUNG
bij
Z ij Z ij min
Chn
phng
n c
CUi ln
nht
Z ij max Z ij min
i
Tnh
CUi cho
mi
phng
n i
Bc 4
nh
ngha
trng s
cho mi
mc tiu
Bc 3
i Zij
thnh bij
(khng
th
nguyn)
Bc 2
Bi ton Max
Chng 2: KHI U D N
Bc 1
MaxCU i j xbij
j 1
26
PP. LI CH CHUNG
bij
Z ij max Z ij
i
Z ij max Z ij min
i
Tnh
CUi cho
mi
phng
n i
Bc 4
i Zij
thnh bij
(khng
th
nguyn)
nh
ngha
trng s
cho mi
mc tiu
Bc 3
Bc 2
Bi ton Min
Chn
phng
n c
CUi nh
nht
Chng 2: KHI U D N
Bc 1
MinCU i j xbij
j 1
27
PP. QUY HOCH THA HIP
Xem xt s nh i gia 2 mc tiu

Min nghim
khng kh thi
Q (Z1Q, Z2Q)
L1
Zi2
Nghim l tng
Nghim ti u
Zij
Min nghim
tm thng
Chng 2: KHI U D N
Z2max
ng nh i
Zi1
Z1max
28
PP. QUY HOCH THA HIP (TT)
Khong cch Euclide cc mc tiu cng th nguyn
Khong cch chun ha:
2 Z Z
jQ
ij
Min Li
i
j 1 Z j max Z j min

1
2 2
Chng 2: KHI U D N
Min Li Z jQ Z ij
i
j 1
1
2
Khong cch chun ha c xt n trng s mc tiu:
2 Z Z
jQ
ij
j
Min Li
i
j 1 Z j max Z j min
1
2 2
29
PP. LA CHN
Gip chn cc phng n tt hn
S dng ton t sp hng R
xc nh tp phng n khng b tri (Kernel)
1
6
Chng 2: KHI U D N
3
2
8
5
30
PHN TCH RI RO
Cc dng ri ro:
Ri ro c tnh h thng
Ri ro khng c tnh h thng

nh hng n mt s ngnh kinh t, mt s loi d n
Phn tch ri ro:

Phn tch nhy
Phn tch tnh hung
Phn tch ri ro bng m phng
Chng 2: KHI U D N
nh hng n ton b hot ng ca cc ngnh kinh t,

cc d n
31
PHN TCH NHY

Phn tch mc nhy cm ca cc kt qu khi c
s thay i gi tr ca mt/ mt s bin u vo
Gip tr li cu hi What If
Nhc im:
Ch xem xt tng bin s
Khng trnh by xc sut xut hin ca bin s v xc
sut xy ra ca kt qu
Chng 2: KHI U D N
32
PHN TCH TNH HUNG

Xem xt ng thi nh hng ca mt s bin n
kt qu d n
Mt s tnh hung thng c phn tch
Nhc im
Chng 2: KHI U D N
Tnh hung tt nht

Tnh hung thng xy ra
Tnh hung xu nht
Kh nng cc gi tr tt nht/xu nht ca cc bin xy

ra ng thi l rt hin
Khng trnh by xc sut xut hin ca bin s v xc
sut xy ra ca cc kt qu
33
PHN TCH RI RO BNG M PHNG
Bi ton n gin
Bi ton phc tp
Phng php m phng Monte Carlo

Xc nh bin ri ro, xc lp phn phi ca bin
Xc nh m hnh m phng
Thc hin m phng
ly ngu nhin gi tr cho bin u vo tnh kt qu
Phn tch kt qu
gi tr k vng, lch chun, xc sut...
Chng 2: KHI U D N
Phng php gii tch
34
CHNG 3:
T CHC D N & CC
VN TRONG QLDA
1.
Cu trc t chc
2.
Nhm d n
3.
Lnh o
4.
Phng php gii quyt vn
5.
Qun l xung t
CU TRC T CHC (1)

Khi nim
T chc l mt nhm ngi c sp xp theo mt

trt t nht nh c th cng phi hp hot ng
vi nhau t n mc tiu ca t chc.
Cu trc t chc l mt kiu mu c t ra
phi hp hot ng gia cc ngi trong t chc.
Cau truc
Muc tieu
Nhieu ngi
CU TRC T CHC (2)

Cc dng cu trc t chc
Mc tiu
Nng cao hiu qu v
phn quyn:
Quyn hn
Trch nhim
Tnh chu trch nhim
Phn chia b phn

Chc nng
Sn phm
Khch hng
Lnh th
Qu trnh
Cu trc t chc
Dng chc nng
Dng d n
Dng ma trn
CU TRC T CHC (3)

Cu trc t chc dng chc nng: D n c chia ra lm nhiu
phn v c phn cng ti cc b phn chc nng hoc cc nhm trong
b phn chc thch hp. D n s c tng hp bi nh qun l chc
nng cp cao
Ch tch /
Gim c
Ph G
Ti chnh
Ph G
Ph G
Ph G
Marketing
Sn xut
K thut
Khuyn
mi
Sn xut
K thut in
Kim tra
cht lng
K thut c
Nghin cu
th trng
Qun l
tn kho
Bn hng
Thit k
CU TRC T CHC (4)
u im:
S dng hiu qu cc kinh nghim v cc phng tin chung

C cu t chc cho honh nh v kim sot
Tt c cc hot ng u c li t nhng cng ngh hin i nht
Tin liu trc nhng hot ng trong tng lai phn b ngun lc
S dng hiu qu cc yu t sn xut
n nh v pht trin ngh nghip lu di cho nhn vin
Ph hp cho loi hnh sn xut i tr
Nhc im:
Khng c quyn lc d n tp trung, do khng c ai c trch nhim

cho d n tng th.
t hoc khng c hoch nh v vit bo co d n
t quan tm n yu cu ca khch hng
Vic thng tin lin lc gia cc chc nng gp kh khn
Kh tng hp cc nhim v a chc nng
C khuynh hng quyt nh theo nhng nhm chc nng c u th
nht
5
CU TRC T CHC (5)

Cu trc t chc dng d n: Mt nh qun l phi chu trch
nhim qun l mt nhm/ t gm nhng thnh vin nng ct c

chn t nhng b phn chc nng khc nhau trn c s lm vic ton
phn (full-time). Cc nh qun l chc nng khng c s tham gia
chnh thc
Ch tch /
Gim c
K thut
Sn xut
Tip th
Ph G
D n 1
K thut
Ph G
D n 1
K thut
Sn xut
Sn xut
Tip th
Ph G
D n 1
K thut
Sn xut
Tip th
Tip th
CU TRC T CHC (6)
u im:
C s kim sot cht ch do c quyn lc d n

Thi gian xc tin d n nhanh chng
Khuyn khch s cn i v thnh qu, thi gian biu v chi ph
To s trung thnh ca cc thnh vin trong d n
C mi quan h tt vi cc n v khc
Quan tm n yu cu ca khch hng
Nhc im:
S dng ngun lc khng hiu qu

Khng chun b nhng cng vic trong tng lai
t c c hi trao i k thut gia cc d n
t n nh ngh nghip cho nhng thnh vin tham gia d n
Kh khn trong vic cn i cng vic khi d n giai on bt
u v kt thc.
7
CU TRC T CHC (7)

Cu trc t chc dng ma trn: L s kt hp ca hai dng cu
trc t chc dng chc nng v d n.
Ch tch /
Gim c
Ph G
Ti
chnh
Ph G
Marketin
g
Ph G
Sn
xut
Ph G
K thut
Ph G
QL cc d
n
G d n 1
G d n 2
G d n 3
8
CU TRC T CHC (8)
u im:
S dng hiu qu ngun lc

Tng hp d n tt
Lung thng tin c ci thin
p ng s thch nghi nhanh chng
Duy tr k lut lm vic tt
ng lc v cam kt c ci thin
Nhc im:
S tranh chp v quyn lc

Gia tng cc mu thun
Thi gian phn ng li chm chp
Kh khn trong gim st v kim sot
Qun l ph tng cao
Tri qua nhiu cng thng (stress)
9
CU TRC T CHC (9)
Cc nhn t trong la chn cu trc t chc
S lng d n v mc quan trng tng i gia cc d n
Mc khng chc chn (khng n nh) trong cc d n
H thng kim sot phn hi
Cc dng cng ngh c s dng
D n c thng xuyn din ra?

C mc quan trng tng i gia cc d n?
S lng cng ngh s dng? Thi gian s dng?
Mc phc tp ca d n
Thi gian ca d n
Ngun lc c s dng trong cc d n
Chi ph c nh
Cc yu cu v d liu
10
NHM D N (1)
Nhm
d n l g? (What is a project team?)
Nhm d n l mi ngi cng lm vic vi nhau t c mc
Mc ch l nhm t c hiu qu tng hp (Synergy), ngha l,
tiu chung
t c ti u tng th m n ln hn tng cc ti u cc b
Ngi
phc
ha
Ngi
thit
k
Ngi
thc hin
Ngi lp
k hoch
Nh
QLDA
Ngi
mua sm
K s
K
ton
Th k
11
NHM D N (2)
Cc hot ng trong 1 nhm d n

Nhm thng tin: thu thp & i chiu thng tin
xut
Nhm sn xut: to ra sn phm/ dch v
Nhm qun l: t chc, qun l con ngi & ti nguyn
Nhm & Tp th?
Thnh vin ca mt tp
th
Thnh vin ca mt
nhm
- C cc mc tiu chung
- Thc hin nhng hnh ng c
nhn
- To ra nhng thnh qu c nhn
- S dng nhng nh hng
- Chia s cc mc ch
- Thc hin nhng hnh ng hp
tc
- To ra nhng thnh qu tp th
- Hnh thnh nhng sn phm
nhm c th xc nh & o c
12
NHM D N (3)
Mc ch ca nhm DA
t c cam kt tin ,
khi lng cng vic phi
c phn cng ti nhiu
ngi.
Phm vi ca d n i hi
phi c nhiu k nng m
mt ngi khng c kh nng
bit ht.
ng no nhm v tho
lun l mt cch lm vic
theo nhm a ra cc
kin, tng v gii quyt
vn .
Mc ch ca thnh vin
nhm DA
tha mn nhu cu x
hi ca c nhn, mun tr
thnh mt ci g hay mt
phn ca nhm.
chia s ri ro vi cc
thnh vin khc.
cng c lng t trng.
Mi ngi mun gii thiu
chnh h. Theo cch ny h
s xc nh c mi quan
h vi ngi khc, nh l
mt thnh vin ca nhm
hay cng ty.
13
NHM D N (4)
Mc ch ca nhm
DA
Mang mi ngi trong
nhm li vi nhau thc
hin qu trnh ra quyt nh.
Nhm d n thng a ra
nhng quyt nh nhiu ri
ro hn nhng quyt nh ca
tng c nhn.
Gia tng ng lc thc y
H tr cho cc thnh vin
nhm khc khi h yu cu
gip .
Mc ch ca thnh vin
nhm DA
y l cch nhn c
s ng h trong vic thc
hin cc mc tiu ca h.
Nhm to mt ngi nh
tm l cho cc c nhn.
14
NHM D N (5)
Nhng li ch v kh khn khi lm vic theo nhm

LI CH
- Nng cao c thnh qu
- Xy dng hiu qu tng hp
- Nng cao kh nng sng to
- Gim bt cng thng v cc
mu thun
- Gii quyt vn mt cch hiu
qu
- Nng cao yu t o c, tinh
thn, s quan tm v s tin
tng
- ng u vi th thch
KH KHN
- Tn thi gian v cng sc
- Ra quyt nh chm
- Dn n xu hng nhm tch
ri khi t chc M
- Hnh thnh b phi
15
NHM D N (6)
Cc yu t xy dng mt nhm hiu qu
K nng ca cc thnh vin trong nhm

Cu trc t chc
Kiu qun l
Giao tip hiu qu l yu t ch yu ca vic xy dng nhm
hiu qu
Bit lng nghe
Thi : quan tm, chu , tn trong
Dng iu: nghe bng mt, khng cat ngang li ni ngi khc
Tp trung: ni dung, cm xc
Gii quyt mu thun
16
Quan im c v s mu thun
19/02/2014
NHM D N (7)
Quan im mi v s mu thun
Khng th trnh c mu thun

cn phi ng u vi mu thun
Mu thun l do sai lm ca qun l
Mu thun l do nhiu nguyn nhn

khc nhau
Mu thun l mt du hiu xu
Mu thun c th xu, c th tt
Mu thun cn phi c loi b
Mu thun cn phi c qun l

v kim sot
TS. Nguyn Thy Qunh Loan
Tm cch trnh mu thun
Cc tht bi khi lm vic theo nhm

- Mu thun ni b (mu thun khng gii quyt c)
- Cc thnh vin u lo lng v nn lng
- Cc quyt nh ty tin c ra bi mt ngi hay mt s ngi
khng c s chp nhn ca nhng ngi khc.
17
LNH O (1)
Lnh
o v cc ngun gc ca quyn lc
Lnh o l kh nng ng vin, cng p, thc y, hng

dn v ch o ngi khc hon thnh mt nhim v c th
t ti mc tiu ca t chc
Ngun gc ca quyn lc
Quyn lc chnh thc

Quyn lc do s tng thng
Quyn lc do cng bc (hnh pht)
Quyn lc chuyn mn
Quyn lc tn phc (uy tn)
Thc t: quyn lc thng tin, thuyt phc, lin kt
L thuyt v lnh o
L thuyt lnh o theo c in

L thuyt lnh o theo hnh vi
L thuyt lnh o theo tnh hung
18
LNH O (2)
L
thuyt lnh o theo tnh hung
Tnh hung
Mi quan h
gia nh QL
v nhn vin
Tt
Cu trc
nhim v
R
rng
Quyn lc
chnh thc
Phong cch
lnh o
hiu qu
Tt
Tt
Tt
Xu
Xu
Xu
Xu
R
rng
Khng
r
rng
Khng
r
rng
R
rng
R
rng
Khng
r
rng
Khng
r
rng
Mnh
Yu
Mnh
Yu
Mnh
Yu
Mnh
Yu
T
19
LNH O (3)
Cc
phong cch lnh o

Cao
1.9
9.9
quan
tm
n
con
ngi
5.5
4
3
2
1
1.1
Thp
Thp
9.1
S quan tm n
cng vic
Cao
20
HNH VI H TR
Cao
LNH O THEO TNH HUNG
Cao
HNH VI CH O
Thp
HNH VI LNH O
Hnh vi ch o: Hng dn (ch+bo) + Gim st
T chc
Kim sot
Gim st
Hnh vi h tr:
Khen ngi, khuyn khch
Lng nghe
To iu kin/ Thun tin ha/ D dng ha
NNG LC V TN TM
Nng lc (Competent): pht trin nh rn luyn,
hng dn, h tr c bit
Kh nng (Ability): l ti nng t nhin, gii thch v
sao mt ngi c th d t mt k nng no
Tn tm (Commitment)= t tin (Confidence) + ng
c (motivation)
T tin: c th thc hin m khng cn gim st
ng c: thch th v nhit tnh
Mc pht trin (M)
Kiu lnh o (K)
M1: Nng lc :Thp

Tn tm : Cao
K1:CH O
Hoch nh, Kim sot &
Gim st
K2: GI
Ch dn & H tr
M2: Nng lc :Va

Tn tm : Thp
M3: Nng lc :Cao
Tn tm : Bin i
M4: Nng lc :Cao
Tn tm : Cao
K3: H TR-Khen
ngi,Lng nghe, Thun
tin ha
K4: Y QUYN Trao
trch nhim
MC PHT TRIN CA C NHN
NNG SUT
TINH THN
Cao
Thp
Cao
Hng dn
(BO*CH)
Kh.Kh. TH
QUAN ST
KH.KHCH
M1
M2
M3
M4
CC GIAI ON PHT TRIN CA C NHN
Thp
5 BC PHT TRIN NNG LC V

LNG TN TM
Bc 1: BO
Bc 2 :CH
HNG DN
Bc 3: Khuyn khch TH
Bc 4: QUAN ST
Bc 5: KHEN
MC PHT TRIN CA NHM
NNG SUT
Cao
Thp
TINH THN
nh hng
Bt mn
Quyt tm
G1
G2
G3
Nng sut Cao
G4
CC GIAI ON PHT TRIN CA NHM
Thp
LNH O (4)
5
phong cch lnh o theo m hnh V. Vroom

AI
Tp trung
(Authoritarian: c
on, chuyn quyn)
AII
CI
CII
GII
Tham kho
Phn quyn
(Consultative)
(Group)
28
LNH O (5)
Ba quy tc bo v cht lng ca quyt nh
Nu
th
Quy tc thng
tin
- Cht lng l quan trng

- Nh lnh o khng thng tin
Loi b kiu
AI
Quy tc v ph
hp mc tiu
- Cht lng l quan trng

- Nhng ngi nhn vin khng r mc
tiu ca t chc
Khng nn
dng GII
Quy tc m
vn khng
c cu trc
Cht lng l quan trng:

- Vn khng c cu trc
- Ngi lnh o khng thng tin v
khng bit ly thng tin u
AI, AII, CI, CII

u b loi b
29
LNH O (6)
Bn quy tc bo v s chp nhn ca quyt nh
Nu
Quy tc
chp nhn
Quy tc
mu thun
th
- Ngi lnh o khng bit nhn vin c chp nhn thc AI, AII b
hin quyt nh ny hay khng
loi b
- Ngi lnh o khng bit chc quyt nh c on
ca mnh c c nhn vin chp nhn hay khn
- Ngi lnh o khng bit nhn vin c chp nhn thc AI, AII, CI
hin quyt nh ny hay khng
u b loi
- Ngi lnh o khng bit chc quyt nh c on
b
ca mnh c c nhn vin chp nhn hay khng
- Quyt nh gy ra mu thun gia cc nhn vin
Quy tc
cng bng
- S chp nhn l quan trng

- Cht lng l khng quan trng
AI, AII, CI, CII

u b loi
b
Quy tc
u tin
chp nhn
- S chp nhn l quan trng

- Khng m bo c quyt nh l c on hay khng
- Tin tng vo nhn vin
AI, AII, CI,

CII u b
loi b
30
PHNG PHP GII QUYT VN (1)

Phng
php tip cn KEPNER-TREGOE

trong gii quyt vn
Bn cch suy ngh c bn

Ci g ang xy ra? Tip cn v lm r
Ci g xy ra? Nguyn nhn v nh hng
Chng ta nn hnh ng nh th no? La chn
Ci g ang pha trc
Ba giai on
Giai on 1: Phn tch vn
Giai on 2: Phn tch quyt nh
Giai on 3: Phn tch vn cn tim n
31
Giai on 1: Phn tch vn
Xc nh vn , hay nu nhng sai lch
M t vn 4 kha cnh
Pht hin: Ci g l vn (v ci g khng phi l vn )
nh v: Ta thy n u (v khng thy n u)
Thi gian: Khi no n xut hin
Mc : Mc nghim trng nh th no, rng nh th no
32

Giai
on 1: Phn tch vn
M t sai lch
Cu hi/ tr li
Xc nh
Vn ca b phn/ t
chc no?
nh v
Quan st thy s sai lch

u?
Ci khng t
nh mong mun
C g
khc bit
Thi gian Quan st tht vn ln

u tin khi no?
Mc
Phm vi ca vn ?
33
Thng tin chnh xc 4 kha cnh gip a ra nhng nguyn nhn

c th:
S phn bit: nhng a im no, thi gian no xut hin vn
S thay i: Nhng thay i no c kh nng nhiu nht gy ra vn
Nhng nguyn nhn co th l g?
Th nguyn nhn ng kh nghi nht
Xc nh, chng minh nguyn nhn pht hin c
34

Giai
on 2: Phn tch quyt nh
Khi tuyn b mt quyt nh cn ch ra phm vi hnh

ng v kt qu mong mun
Xy dng mc tiu (hay tiu chun) cho quyt nh ca
chng ta
a ra nhng phng n la chn
nh gi cc phng n : cho im, xt mc
quan trng, la chn s b v xt nhng nh hng c
th ca n (VD: c d thc hin khng, nhng vn g
s ny sinh,..)
35

Giai
on 3: Phn tch cc vn cn tim n
Xc nh nhng khu vc c nhc im

Xc nh c th nhng vn cn tim n
Xc nh nguyn nhn c th ca ny v hnh ng
khng cho chng xy ra
Xc nh hnh ng d phng cn lm nhng bin
php ngn chn tht bi, hoc khi khng th ngn chn
c
36
Cc tiu ch cho 1 quyt nh c cht lng cao

a mc tiu
a gii php
Tm kin thng tin nh gi cc gii php (c thng tin tch cc v tiu
cc)
Hoch nh Gim st Thc hin vi k hoch d phng
Cc sai lm thng mc phi

C gng gii quyt vn trc khi phn tch cn k
Phn tch qu chung chung, gii php khng kh thi
Khng c k hoch cho thc hin gii php
Thiu s cam kt
37
QUN L XUNG T (1)

Xung
Hnh vi ng x ca mt c nhn, mt nhm hoc mt

t chc nhm ngn cn hoc hn ch (t nht l tm
thi) mt c nhn, mt nhm hoc mt t chc khc
t c mc ch mong mun
Cc
kiu xung t
C nhn: gia ngi ny vi ngi khc

Nhm: gia 2 hoc nhiu nhm/ t chc
n t bn trong: gia nhng ngi hoc nhm trong
cng mt t chc
n t bn ngoi: xung t gia 1 ngi (hoc 1 nhm
hoc nhiu ngi) vi 1 ngi (hoc 1 nhm hoc
nhiu ngi khc t bn ngoi d n
38
QUN L XUNG T (2)
Cc quan im v xung t
Quan im 1
Xung t l kt qu ca nhng sai lm trong qun l
Xung t thng gy ra nhng kt qu tai hi:
Lm gim hiu qu v nng sut

To ra nhng phe cnh trong ni b n v
Gy nn nhng bt n v lm gim lng nhit tnh
Xung t c th trnh c v loi b tt c cc
xung t l nhim v c bn ca qun l
39
QUN L XUNG T (3)
Quan im 2
Nhng xung t tch cc
Kch thch nhng kin, tnh sng to v quan tm

Khin cho cc vn tim n hin ra bn ngoi v c
gii quyt
Buc con ngi phi t r lp trng v tm kim phng
thc mi
To iu kin cho con ngi th thch nhng nng lc
ca mnh
Nhng xung t tiu cc
Hiu qu v nng sut gim st

Ch ngha b phi
S bt n khng cn thit
40
QUN L XUNG T (4)

Nhng nguyn
Trao i thng tin
nhn gy xung t
Cc mc ch
Cc nguyn tc/ tiu chun
Cc nh hng
Cc gi tr
C nhn
Ngh nghip
a phng/quc gia/tn ngng
Mi quan tm
Cc tng v nim tin khc nhau
Nhng mi quan tm n kt qu
Con ngi
Nhn cch
Tnh cm
Vn xung t trong qu kh cha c gii quyt
41
QUN L XUNG T (5)

Cc
Rt lui:
gii php cho xung t
Rt lui khi bt ng ang c hoc sp xy ra

Chng ta c th nhng b v qun n i c khng?
Ti khng c thi gian ngh v n
Tt hn l khng nn mo him lm cho ng s hoc sp ni gin
Lm du
Lm gim hoc trnh tp trung vo nhng im khc bit, v nhn

mnh ti cc im tng ng
Ti ngh rng ch l mt s hiu lm
Chng ta khng cn phi lm to chuyn, chng ta c nhiu mi quan
tm chung
42
QUN L XUNG T (6)
p buc
p t quan im ca mt ngi cho ngi khc

Hoc l chp nhn quan im ca ti, hoc l ti s chn mt cng
s khc
No chng ta hy b phiu
Hy m sch ra v xem nhng nguyn tc trong nh th no
Hy i hi v lm theo kin ngi th ba
Tha hip v iu hnh

Tm nhng gii php mang li s hi lng nht nh cho cc bn tham
gia tranh ci
c trng ha theo quan im cho v nhn
Nu ti chp nhn im ny, anh c th chp nhn im kia ca ti
ch?
43
QUN L XUNG T (7)
i mt
i mt trc tip vi xung t vi phng thc gii quyt vn ,

t lm cho cc bn quan vt qua c nhng bt ng ca
mnh
No hy ngi li v xem vn ca chng ta l g, v nguyn
nhn ca vn l ch no?
Nhng phng n khc nhau no c th gii quyt vn
ny? Chng ta nh gi chng nh th no?
Chng ta c th nht tr v mt gii pht c khng?
44
QUN L XUNG T (8)
Ha gii
Ha gii gip 2 bn nhn v quyn li ca nhau thay v mi bn ch gi

ly quyn li ca chnh mnh gii ta cc nh kin
Bn trung lp
Bn c trao quyn
Nh gii phi to c nim tin gia 2 bn
Bo mt thng tin theo quy nh ca lut php
45
QUN L XUNG T (9)
Thng lng
Bn nguyn tc
(1) Tch con ngi ra khi vn
(2) Tp trung vo quyn li i bn
Cch lng nghe

Cch t cu hi
Cch tr li cu hi
(3) Sng to, a ra cch chn la c hiu qu, c li cho i bn

a ra tt c cc chn la
(4) Dng cc tiu chuan khch quan
Vn : nu khng c c tha mn vy c la chn no tt hn?
46
QUN L XUNG T (10)
Cc c ch dn xp (gii ho) bt ng
Khng lm g (Do nothing)
Thng lng (Negotiation)
Ha gii (Mediation)
Trng ti (Arbitration)
Tha kin (Court)
Bo lc (Violent)
47
QUN L XUNG T (11)

Khng
lm g
Thng
lng
Ha
gii
Trng
ti
Tha
kin
2 bn
2 bn
Bn
th 3
Bn
th 3
Thi gian
-/+
Chi ph
Ai kim sot
Chnh thc
Khng chnh thc
Bo
lc
Ph bin
Ni b
Quan h gia 2 bn
48
QL XUNG T - TNH HUNG 1

Nhiu nm trc y, chng ti gp 1 trng hp mt nhn vin ci v
nng n vi th trng ca mnh. Chuyn ny dn ti chuyn n v anh
ta b buc phi t chc.
y l hon cnh bt hnh, v nhn vin yu cu c gp ti, v anh
ta cm thy rng mt khi ti bit c tt c cc tnh hung ca v ci
v ti c th thuyt phc c th trng ca anh ta cu xt li.
Ti ni cho anh ta bit ti sn sng nghe anh ta nhng ti chng lm g
c v u tin ln hn ca ti phi ng h c cu qun l ca cng ty.
Mc d sp ca anh ta c th sai lm n u hay qu mc ti u,
iu , bt hnh thay, by gi khng phi l mt vn c t ra.
Trng hp ny hn rng cng c nh hng khng tt i vi ng sp
ca nhn vin ni trn, nhng ng sp ny vn gi c vic lm.
Li khuyn: ng ci tay i vi th trng

49

Vo gia thp nin 60 Tudela lm ch 1 cng ty thy tinh Caracas,
nhng l k s du kh ng lun c mun c hot ng trong
ngnh ny. Khi qua mt ngi cng s ng bit c Argentina,
ngi ta cn mua mt lng kh t butane tr gi 20 triu la, ng
bn sang xem c k c hp ng khng. Nu k c hp
ng, chng ti mi bt u lo kim kh t, ng bo vi ti nh
vy.
Khi ng mt nh sn xut thy tinh hot ng n l v khng c nhng
quan h hay kinh nghim g trc vi k ngh du kh n
Argentina, ng mi khm ph ra rng ng c 2 i th ng gm: hng
du kh Anh British Petrolium v hng Shell.
Sau khi thm d ng khm ph ra mt iu khc: Argentina thng d tht
b v ang tm mi cch bn. Bit c chuyn ny ta c th gi
l thi c th nht ca ng t nht ng cng tr nn ngang hng vi
British Petrolium v Shell. ng bn ni vi chnh ph Argentina, Nu
cc ng mua ca ti 20 triu la kh t, ti s mua ca cc ng 20
triu la tht b. Chnh ph Argentina giao cho ng hp ng ny vi
iu kin ng phi mua tht b ca h.
50
Sau Tudela bay sang Ty Ban Nha, y c mt xng ng tu ln

sp ng ca v khg c cng vic. y l mt vn chnh tr nng
bng v v cng t nh vi chnh ph Ty Ban Nha. Ong bo vi h,
Nu cc ng chu mua ca ti 20 triu la tht b, th ti s t cc
ng ng mt tu ch du 20 triu la. Cc v Ty Ban Nha mng
khng k xit v in ngay cho Argentina thng qua ng i s Tay Ban
Nha , yu cu 20 triu la tht b ca ng Tudela phi c em
thng sang Ty Ban Nha. Mt ln na ng thy c thi c v
nm bt c n.
Trm cui cng ca ng Tudela l Philadelphia, cng ty Sun Oil ng bo
vi h Nu cc ng nhn thu bao chic ti ch du 20 triu la ca
ti ang ng Ty Ban Nha th ti s mua ca ng 20 triu la kh
t butane.
Cng ty Sun Oil ng v Tudela t c mong mun ca mnh l
c hot ng trong ngnh du kh. Mt ln na ng thy c
thi c v nm bt c n.
c kt: Nhn nh r tnh hnh l c hi tt cho thng lng

51

my nm nay ti tm cch thuyt phc ng tng gim c ca
Rolex trn ton th gii, ng bo tr cho vic lp t mt bng
tnh in t mi v mt h thng bm gi ti Wimbledon. ng thy
lm my chuyn ung tin v ng xem vic bo tr lm ng
h bm gi trong cc cuc thi u l vic ca nhng nh sn xut
ng h r tin trn th gii nh Seiko v Timex.
Ti bit c hi duy nht c th lm ng i l a ng n , v
cui cng ti sp xp c trong ma thi u Wimbledon nm
1979.
Trong lc chng ti ngi l gh dnh cho Hong Gia, nhm nhp tr
v xem trn u ang din ra, ti c th thy c l ng ang
tng cht: nt lch s c knh ca sn tennis trung tm, s ho
hng ca trn u, v p v quyn r ca mt ni rt c bit ny.
Khi trn u kt thc, ng quay sang ti v chm ri ni y l
Rolex.
c kt: Cn bit cc u th
52
CHNG 4
HOCH NH V
LP TIN D N
1.
Hoch nh d n
2.
Cng c hoch nh v lp tin
3.
iu chnh tin d n
4.
iu ha ngun lc
CHU TRNH CA MT D N
Chng 4: HOCH NH V LP TIN D N
GII THIU V HOCH NH D N

HOCH NH
L mt trong nhng chc nng qun l chnh

L mt qu trnh d bo cc vn , nhng nh hng
ca cc s kin c th xy ra
n lc kim sot bn cht/ xu hng ca s thay i
quyt nh hnh ng t kt qu/mc tiu mong mun
HOCH NH D N
Qu trnh quyt nh trc cc hnh ng thc hin trong

mi trng c d bo hon thnh mc tiu d n
HOCH NH D N
NU KHNG HOCH NH?
Khng th kim sot

Kh i ph vi thay i ca mi trng
NI DUNG HOCH NH:
Ci g?
Ai?
Khi no?
Th no?
Bng g?
Thi gian?
Chi ph?
MC CH CA HOCH NH
Phn tch
D bo
Ti u ha vic s dng ngun lc sn c
Phi hp v kim sot
Cc kh khn, phng nga ri ro
Thit lp ngun lc
Phm vi, cch thc hin cng vic, ngun ti nguyn cn thit
C s hp tc gia cc i tc da trn c tnh & kim sot

thi gian/ chi ph
Cung cp d liu
Lu tr cho cc d n tng lai

5
TI SAO CN HOCH NH?

m bo t c mc tiu
m bo trnh t cng vic
Xc nh thi gian, chi ph, yu cu cht lng
Nng cao hiu qu s dng ngun lc
Gip vic kim sot v theo di
Tng cng giao tip/ phi hp
Khuyn khch, ng vin
Huy ng vn
Cung cp d liu
LI CH CA VIC HOCH NH
Li ch i vi nh thu
Bit r cng vic, trnh thc hin ba bi

Ngn nga tn tht v tin bc
D bo cung cp lao ng
m bo nhng thng bo ng c cng b, giao
hng ng hn, ng ni, ng s lng
H tr vic iu phi thu ph
Xc nh r cc giai on khc nhau trong d n
Cung cp tiu chun o lng cng vic
Cung cp thng tin cho vic kim sot cc hp ng
tng lai
Li ch i vi khch hng
Bit thi gian cn thit xy dng
Xem xt s hiu qu ca vn u t theo tin trin

ca d n
Li ch i vi kin trc s/ k s
D bo tc tin trin cc hot ng chnh da trn

thng tin nh thu cung cp
Li ch i vi cc i tc lin quan
i tc lin quan: nh t vn, nh thu ph, chuyn

gia, nh cung cp, c quan a phng
Bit nhng giai on ca d n, khi no cng vic
thc hin
10
CHI PH CA VIC HOCH NH
Ngnh cng nghip ha du

Nhng d n thng xuyn
thay i thit k, i hi nh
hoch nh lm vic ton phn
trn cng trng
Nhng d n cng nghip phc
hp
Nhng d n xy dng phc tp
Nhng d n thit k vi mt t
thay i sau hp ng
CP. Hoch nh/

Tng CP. d n (%)
24
12
Lnh vc
0.5
11
AI LP K HOCH?
K hoch c thit lp
Cho
Mc ch
Bi
Phm vi k
hoch
Phm vi
c.trnh
Phm vi
t.gian
n v
t.gian
Mc
chi tit
K
h
c
h
H
n
g
Chnh ph
Chnh quyn
a phng
DN nh nc
G d
n
Hoch nh v
qun l
Tng quan d n
Chng
trnh d
n phc
tho
Ton b
d n
Thng
Thp
DN t nhn
G d
n
Hoch nh v ti
chnh
Tng quan d n
Chng
trnh d
n phc
tho
Ton b
d n
Thng
Thp
N
h
Nh qun l
d n
Nh
QLDA
Phi hp thit k
v xy dng
i cng
v chi tit
chung
Thit k
d n v
xy dng
Tun
Thp
Trung bnh
Q
u
Thit k, cung
cp ti liu, k
hp ng, xy
dng, bo tr,
chuyn giao
Nh thu
NV
nh
thu
K hoch mi thu
K hoch cng
vic
Cc hot ng
chi tit
nh gi k
hoch mi thu
Chng
trnh xy
dng
Giai on
xy dng
Tun
Trung bnh
K thut
NV
nh
thu
K hoch hp
ng
K hoch cng
vic
Nh thu
Nh thu ph
i din KT
NV
nh
thu
K hoch ngun
lc
Cng vic, hng

mc chnh
c.trnh, NVL
Chng
trnh ngn
hn
6 10
tun
Ngy
Trung bnh
Cao
c cng
i trng thi
cng
NV
nh
thu
Chi tit b tr cng

trnh/ngun lc
Na ngy
Cao
Cng vic, nhn

Chng
12
lc, gim st s
trnh hng
tun
dng NH V LP
Chng 4: HOCH
TIN D
tun
12
CC BC HOCH NH D N
Xc nh
mc tiu
Xc nh
cng vic
T chc
K hoch ngun
lc v ti chnh
Lp tin
K hoch
kim sot
13
XC NH MC TIU
C th (Specific)
o c (Measurable)
Phn cng c (Assignable)
Thc tin (Realistic)
Hn ch thi gian (Time-bound)
14
XC NH CNG VIC
Xc nh phm vi d n
Xc nh v m t mi hot ng chnh ca d n
M t kt qu ca d n
D tnh thi gian, ngn sch v ngun lc cn thit
khc
Xc nh tiu chun nghim thu d n
15
XC NH CNG VIC
CU TRC PHN VIC (WBS)
WBS dng s khi
D n
A1
A2
A3
An
WBS dng lit k

16
XC NH CNG VIC
1.0.0 D n
1.1.0 Cng tc A
1.1.1 A1
1.1.2 A2
1.1.3
1.2.0 Cng tc B
1.2.1 B1
1.2.2 B2
1.2.3
1.3.0 Cng tc C
1.3.1 C1
1.3.2
WBS dng s khi

WBS dng lit k
17
XC NH CNG VIC
Mc ch
Tch d n thnh cc cng vic chi tit, c th
Xc nh tt c cc cng vic
Cho php c tnh ngun lc, thi gian, chi ph v cc
yu cu k thut khc mt cch h thng
Phn chia trch nhim thc hin c th, hp l
18
XC NH CNG VIC
Li ch
M t cng vic, kt qu, mc hon thnh
Xc nh ngi/ trch nhim v mi gi cng vic
c tnh thi gian, ngun lc hon thnh mi gi cng
vic
19
XC NH CNG VIC
c im ca gi cng vic c xc nh r rng:
Cht lng, mc hon thnh c th o d dng

C s kin bt u v kt thc
Quen thuc vi nhm d n
Bao gm cc cng vic c th qun l, c th o c;
c lp vi cc cng vic ca hot ng khc
Gm mt chui cc cng vic lin tc t khi bt u n
khi kt thc
20
T CHC
Cc bc thc hin
Xc nh nhu cu nhn s
Tuyn chn gim c v cn b d n
T chc Ban qun l d n
Phn cng cng vic/ trch nhim/ quyn lc
K hoch t chc
Cng c h tr
Biu trch nhim

Biu t chc
S dng thng tin (biu bo co)
21
22
K HOCH TI CHNH V NGUN LC

Cc bc thc hin
D kin ngun lc d kin; lng ghp vo ngn sch

Lp h thng kim sot ti chnh
Lp k hoch ti chnh
Chun b d ton v dng tin
Cng c h tr
Phn tch dng tin
Phn tch ri ro
23
LP TIN
Cc bc thc hin
D kin thi gian hon thnh mi hot ng
Xc nh thi gian bt u/ kt thc cho mi hot ng
Xc nh trnh t cc hot ng
Xc nh hot ng quan trng, d kin ri ro
Cn i gia thi gian chi ph
Cng c h tr
S thanh ngang
S CPM
S PERT
24
K HOCH KIM SOT

Cc bc thc hin
Xc nh cch o tin theo giai on
Xc nh c ch kim sot
Xc nh tiu chun cht lng
Thc hin qun l ri ro
25
K HOCH KIM SOT

Mt s i sch cho vic kim sot
Chp nhn
Ngn nga mi nguy
Gim thiu kh nng/ hu qu xy ra
Trnh ri ro
Chuyn giao ri ro
i ph vi tnh hung xy ra
Thay i gii php, cng ngh
Dng d n
26
HOCH NH NH TH NO?
Ni dung
C th hiu c
Mc tiu cng vic v thc hin n nh th no
C th thay i c
R rng, khng m h
D sa i, cp nht
C th s dng c
To iu kin cho kim sot, truyn t thng tin

27
VD: D N XY CU (1/2)
MC CH:
Xy mt cy cu hin i bc qua sng Hng trong mt

khong thi gian v ngn sch cho php
MC TIU:
Cho php xe ti trng ti a 15 tn
Trng lng cy cu nh hn 20% so vi cc cy cu
hin nay c cng chiu di
28
VD: D N XY CU (1/2)
MC CH:
Xy mt cy cu hin i bc qua sng Hng trong mt

khong thi gian v ngn sch cho php
MC TIU:
Tui th trn 50 nm
4 ln xe t, 2 ln xe my, 2 ln ngi i b
Kinh ph ti a 50 triu USD
Cu phi xy xong trc 2/9/2010
29
VD: D N XY BNH VIN TNH (1/2)

MC CH:
Xy dng mt bnh vin a khoa hin i phc v cho

vic cha bnh v chm sc sc khe cho nhn dn trong
tnh
MC TIU:
Bnh vin c khun vin 20.000 m2

20 phng ni tr vi 300 ging bnh
30
VD: D N XY BNH VIN TNH (1/2)

MC CH:
Xy dng mt bnh vin a khoa hin i phc v cho

vic cha bnh v chm sc sc khe cho nhn dn trong
tnh
MC TIU:
Cc khoa Ni, Ngoi, Tim mch, Xng

Bnh vin c khong 50 bc s, 100 y t, 200 h l lm
vic
Kinh ph d kin 4 triu USD
Xy dng trong vng 2 nm
31
HOCH NH:
KHNG PHI S KIN MT LN
D n
c chp
nhn
Bt u
thc hin
D n sp
hon
thnh
D n
hon
thnh
Phin bn 1:
Phin bn 3:
Phin bn 5:
K hoch
ngn sch
K hoch
iu khin
K hoch
cui cng
Phin bn 2:
K hoch
phn b
ngn sch
To dng
ngn sch
Phin bn 4:
Hoch nh
tip tc
32
TI SAO HOCH NH THT BI?

Mc tiu cng ty khng r rng cp thp hn

Hoch nh qu nhiu cng vic trong thi gian qu
ngn
c tnh ti chnh khng
D liu khng y
Tin trnh khng h thng
Hoch nh c thc hin bi nhng nhm hoch
nh
Khng ai bit mc tiu cui cng
Khng ai bit yu cu v nhn s
Khng ai bit nhng mc thi gian quan trng
nh gi d n da trn phn on
33
TI SAO HOCH NH THT BI?

Khng thi gian cho nhng nh gi thch hp

Khng quan tm n ngun lc sn c vi nhng k
nng cn thit
Lm vic khng hng ti cng 1 c tnh k thut
Thay i thi gian thc hin cng tc, khng quan
tm n tin chung
34
CNG C HOCH NH & LP TIN

C
S dng phn tch s mng

cho k hoch tng th
S dng k thut
ng cn bng
Khng
Cng vic
lp li?
Khng
Cng vic n
gin & d hiu?
Khng
KH. yu cu s
mng?
S dng s thanh ngang
S dng phn tch s mng
35
CNG C HOCH NH V LP TIN

Vic la chn cng c hoch nh nh hng bi:
S thnh tho/ tinh thng ca nhm qun l

S phc tp ca cng vic
Mc kinh nghim trong qun l nhng vic lp li
Quy m cng ty
Thi nh qun l
Thi gian cho php gia quyt nh hp ng v bt u
cng vic d n
36
THNG TIN U VO/ U RA
Danh sch cc
cng tc
(WBS)
Mi quan h
gia cc cng
tc
Thi gian,
ngun lc thc
hin mi cng
tc
X l
Gantt
CPM
PERT
u ra
Thi gian
hon thnh
d n
Cng tc gng
Thi gian d
tr cc cng
tc
Ngun lc
c iu ha
Tin trin ca
DA
u vo
37
S THANH NGANG
c xy dng bi Henry L. Gantt (1915)
Cng tc c biu din trn trc tung
Thi gian c biu din trn trc honh
Tgian (tun)
Xy dng b phn bn trong
Sa cha mi v sn
Xy ng gom khi
btng v xy khung
Xy ca l chu nhit
Lp t h thng kim sot
Lp t thit b lc kh
D, E
Kim tra v th nghim
F, G
Ctc
M t
Ctc trc
TT
38
S GANTT TRIN KHAI SM

Thi gian (tun)
1
10
11
12
13
14
15
TT Cng tc
39
S GANTT TRIN KHAI CHM

Thi gian (tun)
1
10
11
12
13
14
15
TT Cng tc
40
S GANTT LIN KT
Thi gian (tun)
1
10
11
12
13
14
15
TT Cng tc
41
S GANTT DNG CHO KIM SOT

T
T
Task
% hon thnh
Thi gian (tun)

1
10
11
12
13
14
15
S GANTT
u im
D xy dng
D nhn bit cng tc, thi gian thc hin cng tc
Thy tng thi gian thc hin cc cng tc
Nhc im
Khng th hin c mi quan h gia cc cng tc
Khng th hin quy trnh cng ngh
Ch ph hp vi d n quy m nh, n gin
43
VD: S GANTT TRONG MS. PROJECT
44
PHNG PHP CPM
AON
AOA
c pht trin bi cng ty DuPont (1957)

Thi gian thc hin cc cng tc kh chc chn
S mng:
2
A
1
B
C
45
CC DNG CNG TC TRONG S AOA

Cng tc/ cng vic (Activity)
1
Cng tc o/ gi (Dummy Activity)

1
Cng tc ch
1
46
NGUYN TC LP S AOA
Mi cng tc c biu din ch bng 1 mi tn

Cc mi tn ch th hin mi quan h trc sau
Ch c s kin bt u ch c cng tc i; ch c s
kin kt thc ch c cng tc n
Hai cng tc ring bit khng c cng s kin xut
pht v s kin kt thc
Cc cng tc khng lp thnh vng kn
Khng nn c qu nhiu cng tc giao ct nhau
S phi phn nh c trnh k thut ca cng
tc v quan h k thut gia chng
47
CC THNG S TRN S MNG AOA
Xc nh cc thng s
Theo chiu xui

Theo chiu ngc
Thi im sm nht s kin xy ra (EO)

Thi im sm nht cng tc bt u (ES)
Thi im mun nht s kin xy ra (LO)
Thi im mun nht cng tc bt u (LS)
Cc loi thi gian d tr
48
tjk
EOj LOj
EOi LOi
LSij
LSjk
tij
LSjl
EOl LOl
tjl
EOk LOk
49
CC DNG THI GIAN D TR

EOi
LOi
tij
LOj
j
Thi gian d
tr tng
Thi gian d
tr an ton
Thi gian d
tr t do
EOj
Thi gian d
tr c lp
50

Thi gian d tr ca cng tc
Cc loi thi gian d tr
TFij LSij ESij
Thi gian d tr tng
Sij (1) LSij ESij LO j EOi tij TFij
Thi gian d tr an ton
Sij (2) LO j LOi tij
Thi gian d tr t do
Thi gian d tr c lp
Sij (3) EO j EOi tij
Sij (4) EO j LOi tij

51
CC THNG S TRN S AON
ES
EF
0
1. ng cc
0
LS
10
4. Xy nn
LF
23
15
25
Thi gian thc hin

cng tc (t)
Cng tc gng
Thi gian d tr ca
cng tc khng gng
52
MI QUAN H GIA CC CNG TC

Quan h FS (Finish to Start)
L=6
1. b tng
FS=6
8
FS=6
10
18
2. Xy
18
53

Quan h SS (Start to Start)
A
SS=4
L=4
B
1. o mng
0
4
SS=4
2. b
4
54

Quan h FF (Finish to Finish)
A
FF=5
L=5
6
FF=5
1. A
0
47
11
2. B
7
11
55

Quan h SF (Start to Finish)
L=30
26
SF=30
1. A
0
SF=30
30
2. B
26
30
56
V D: S MNG
57
PHNG PHP PERT

Thi gian lc quan a
thi gian hon thnh cng tc trong iu kin tt nht
Thi gian bi quan b

thi gian hon thnh cng tc trong iu kin xu nht
Thi gian thc hin m

thi gian hon thnh cng tc trong iu kin bnh thng
amb
58
PHN PHI BETA
Xc sut xy
ra a l 1%
Xc sut xy
ra b l 1%
Xc
sut
59
PHNG PHP PERT (TT)

Thi gian k vng te
Nu khng th xc nh m
Phng sai ca thi gian thc hin cng tc tij
2a 3b
te
6
ba

6
2
ij
Phng sai ca ton b cng tc
a 4m b
te
6
2 ij2
60
PHNG PHP PERT (TT)

Cc bc thc hin phng php PERT
V s mng
Tnh tij v ij2 ca mi cng tc
Dng phng php CPM vi tij = te xc nh cng tc
gng v ng gng
Xc nh kh nng hon thnh d n trong thi gian mong
mun
S thi gian ti thiu hon thnh d n trong iu kin trung

bnh
D thi gian hon thnh d n mong mun
2 phng sai ca tt c cng tc gng
DS
DS
2
ij
61
PHNG PHP PERT (TT)

Cc thng tin m phng php PERT cung cp:
Thi gian hon thnh d n
Xc sut hon thnh d n trong thi gian cho sn
ng gng v cc cng tc gng. Nu bt k cng tc
gng no b ko di, th tng thi gian hon thnh d n
cng b ko di
Cc cng tc khng gng v thi gian d tr tng ng.
Nh qun l d n c th s dng tm ngun ti nguyn
ca chng xc tin ton b d n
Bit c tin thc hin chi tit v thi gian bt u v
kt thc ca cc cng tc
62
V D: S MNG/ PERT
63
IU CHNH S MNG THEO THI GIAN

Khi thi gian mong mun D nh hn S????
Cc bin php rt ngn thi gian ng gng S:

B tr thc hin cc cng tc song song thay v ni tip
Phn phi li ti nguyn: tng nhn cng, tng gi lao
ng, tng cng sut my
Thay i bin php k thut
lm th no rt ngn S vi chi ph tng ln l nh

nht???
64
IU CHNH S MNG THEO THI GIAN (TT)
Cc bc thc hin rt ngn thi gian S:

2.
La chn cc cng tc trn ng gng m chi ph rt

ngn trong mt n v thi gian l nh nht. Ct gim thi
gian thc hin cng tc ny theo yu cu v trong phm vi
ti a cho php
Kim tra li ng gng:
3.
4.
Nu ng gng c cn tn ti: lp li bc 3
Nu khng th phi tm ng gng mi v lp li bc 3
Tm ng gng chun v cc cng tc gng

Tnh chi ph rt ngn trong mt n v thi gian cho tt c
cc cng tc trn s mng
CP rt ngn CP chun
CP rt ngn n v =
Tgian chun Tgian rt ngn
1.
65
IU CHNH TIN D N
66
IU CHNH TIN D N VD 4.5
67
IU CHNH S MNG THEO THI GIAN (TT)
Quy trnh ko di thi gian hon thnh d n:

2.
3.
4.
1.
2.
Nu ng gng c cn tn ti: lp li bc 3
Nu xut hin ng gng mi th ko di cc cng tc trn
ng gng no c chi ph ln nht v lp li bc 3
Xc nh ng gng v cc cng tc gng

Tnh chi ph ko di trong mt thi on ca tt c cc
cng tc
Trc tin ko di thi gian ca cc cng tc khng nm
trn ng gng vi chi ph ko di ln nht
Kim tra li ng gng
1.
68
PHN B NGUN LC
Khi lng ngun lc
Khi nim: qu trnh tnh ton tng khi lng mi ngun

lc ca cc cng tc trong d n mi thi on thc
hin d n
Mc ch: c hiu bit chung v nhu cu m mt d n s
s dng ngun lc ca cng ty
Cch xc nh ngun lc: ngun lc c th c xc nh
da trn nhng nh mc sn c hoc da trn kinh
nghim khi vn hnh
69
IU HA KHI LNG NGUN LC
70
RNG BUC LIN QUAN N NGUN LC

Thi gian
71
PHN B NGUN LC (TT)

Cn bng ngun lc
Khi nim: qu trnh lp thi gian biu cho cc cng tc

sao cho vic s dng ngun lc l cn bng nhau sut
qu trnh thc hin d n
Vic cn bng c thc hin bng cch dch chuyn cc
cng tc trong thi gian d tr cho php ca chng
Mc ch:
Gim dao ng trong vic huy ng cc ngun lc
Vic s dng ngun lc u n c th dn n CP thp hn
Vic trin khai d n n nh hn
Gim bt cng sc/ n lc qun l
72
PHN B NGUN LC (TT)

Cc bc thc hin
T s mng chuyn sang s thanh ngang theo

phng thc trin khai sm
V s khi lng mi ngun lc
Chn ngun lc dao ng nhiu nht. Dch chuyn cc
cng tc c s dng ngun lc ny trong thi gian d tr
ca chng cn bng vic s dng ngun lc ny sut
d n
V li s khi lng cho tt c cc ngun lc. Chn
ngun lc k tip v lp li bc trn
73
74
75
76
77
78
79
80
CHNG 5
Chng 5: KIM SOT D N
KIM SOT D N
NI DUNG
Gii thiu cng tc kim sot d n
Kim sot chi ph theo phng php truyn thng
Kim sot chi ph theo phng php gi tr thu c
Bi tp
Chng 5: KIM SOT D N
S CN THIT CA KIM SOT D N

Cm by ca nhng bo co qu lc quan
Khng ng
thi hn
100%
Cng vic c
hoch nh
% hon thnh
80%
Tin trin c
bo co
60%
Tin trin
t c
40%
20%
0%
0
10
Thi gian
Chng 5: KIM SOT D N
3
3
S CN THIT CA KIM SOT D N

m bo d n t mc tiu ra
Thy sm nhng vn pht sinh
Trao i thng tin vi cc bn lin quan
Khuyn khch nhn vin, ti khng nh cam kt vo
mc tiu d n
Rt ra bi hc
Chng 5: KIM SOT D N
VNG I D N V CC GIAI ON
KIM SOT, NH GI D N
nh gi
ph chun
nh gi
ph chun
XC
NH
HOCH
NH
- Mc ch
- WBS
- Mc tiu
- Lp KH ti chnh
- Thit k DA
- Thi gian biu DA

- Nhn s & t chc
- K thut/ hu cn
- Gim st/ kim tra
Kim sot
nh gi cui k,
bo co cui k
nh gi
tip theo
Chng 5: KIM SOT D N
nh gi
nhu cu
THC
HIN
KT
THC
- Cc hot ng v
kt qu
- Chuyn giao/
bn giao
- nh gi
tc ng
- G tin v
vic thc hin
- Kha s
- Bi hc rt
ra
- Thanh ton
2 5 10
nm sau
- Gii quyt vn
- Giao tip
5
MC CH CA NH GI D N
C ci nhn ton din v h thng v hin trng d n
C nh gi c lp v khch quan v vic thc hin
d n
Thm kinh nghim cho cc d n tng t
nh gi hiu qu ca Ban qun l v H thng gim
st d n
Bi hc trao i
Chng 5: KIM SOT D N
NH GI D N
L qu trnh nhn nh d n mt cch h thng v
khch quan v:
Chng 5: KIM SOT D N
Vic thc hin d n trn tng th

Tnh hiu qu/ hp l ca chin lc v thit k d n
Nhng nh hng/ tnh bn vng ca kt qu
Nhng bi hc, kinh nghim cn thit
Cng vic khng thng xuyn

C s tham gia ca chuyn gia bn ngoi
7
KIM SOT D N
Chng 5: KIM SOT D N
Thu thp s liu, thng tin v

vic thc hin d n, nhng
thay i ca mi trng
So snh s liu thu thp v k

hoch, tiu chun, tc ng
mong mun
Hiu chnh
GIM ST D N
Qu trnh kim tra thng xuyn tin trnh d n trong

sut thi gian thc hin/ vn hnh d n
Mc tiu: cung cp thng tin ra quyt nh
Chng 5: KIM SOT D N
PHM VI KIM SOT

Qun l thu mua
Qun l phm vi
Qun l thi gian
Qun l mi trng
PHM VI
KIM SOT
Qun l truyn
t thng tin
Qun l cht lng

Kim sot thay i
H tr k thut
Qun l ngun lc
Qun l nhn lc
Chng 5: KIM SOT D N
Qun l chi ph
Kim sot cc yu cu v cht lng

Kim sot thi gian
Kim sot chi ph
10
PHM VI KIM SOT
Qun l phm vi:
Ti liu hoch nh
iu khon d n
Cu trc phn vic
Danh sch cc cng vic/ bng NVL
Bn v
c tnh k thut
Danh sch cc b phn, ph tng
Hp ng
Ti liu kim sot

Nhng truyn t thng tin v d n
Nhng pht biu tc ng
Nhng bin i v hiu chnh
Nhng yu cu thay i
Nhng nhng b
Bo co kt thc
Chng 5: KIM SOT D N
11
PHM VI KIM SOT
H tr k thut:
Ti liu hoch nh
Nhng bn tm tt ca khch hng
Nhng iu lut quy nh
Nhng c tnh k thut
Nhng tnh ton thit k
Nhng phng php xy dng
Ti liu kim sot

Kim sot cu hnh
Nhng pht biu tc ng
S y nhim
Bn v c sa i
Chng 5: KIM SOT D N
12
PHM VI KIM SOT
Qun l thi gian: phc tho trnh t v thi gian v

phm vi cng vic
Ti liu hoch nh
Biu mc thi gian
S thanh ngang
S mng
Ti liu kim sot

Bo co tin trin (thc t & k hoch)
S thanh ngang
S thanh ngang hiu chnh
Gi tr thu c
Ti liu v xu hng
Chng 5: KIM SOT D N
13
PHM VI KIM SOT
Ti liu hoch nh
Danh sch NVL, ph tng
Hoch nh yu cu nguyn vt liu
Ngn sch thu mua
Ti liu kim sot

n mua hng
Bo co tnh trng tin hnh
Tin v ngn sch thu mua sa i
Chng 5: KIM SOT D N
Qun l thu mua hng ha: xc nh r nhng khon

mc phi mua, ng c tnh k thut, ng tin
v ngn sch
14
PHM VI KIM SOT
Qun l ngun lc: cng vi qun l thi gian to ra

nhng d bo v ngun lc
Ti liu hoch nh
D bo ngun lc
S sn c v ngun lc
Biu tn sut v ngun lc c iu ha
Ti liu kim sot

Bng thi gian
Biu tn sut hiu chnh v ngun lc
Chng 5: KIM SOT D N
15
PHM VI KIM SOT
Qun l chi ph: phn b ngn sch v dng tin ti

gi cng vic
Ti liu hoch nh
Cu trc phn b chi ph
Cc ngn sch cho cng vic (hot ng)
Cc ngn sch phng ban
Bo co dng tin t
Ti liu kim sot

Cc bo co chi tiu (thc t v k hoch)
Chi ph c giao v chi ph ti thi im hon thnh
Ngn sch sa i
Gi tr thu c
Chng 5: KIM SOT D N
16
PHM VI KIM SOT
Kim sot thay i: khi d n tin trin, phm vi cng

vic c sa i v kim sot thng qua:
Nhng thng tin v d n

Nhng pht biu tc ng
Nhng bo co v s khng ph hp
Nhng yu cu v nhng b v thay i
Nhng sa i v bn v
Nhng n hng c sa i v thay i
Nhng iu khon ph thm trong hp ng
Nhng sa i v c tnh k thut v cu hnh
Chng 5: KIM SOT D N
17
PHM VI KIM SOT
Qun l cht lng:
Ti liu hoch nh
K hoch cht lng d n
K hoch kim sot cht lng
Danh sch cc b phn v tiu chun/c tnh k thut
Ti liu kim sot

Cc bo co iu tra
Nhng bo co v s khng ph hp
Nhng nhng b
Nhng yu cu thay i
Bn v c sa i
S tay d liu v s tay vn hnh
S y nhim
Chng 5: KIM SOT D N
18
PHM VI KIM SOT
Qun l vic truyn t thng tin:
Ti liu hoch nh
Cc knh truyn t thng tin
Danh sch ti liu c kim sot
Danh sch phn phi
Thi gian biu ca cc cuc hp v hi tho
Ti liu kim sot

S chuyn giao
Bin bn ca cc cuc hp
Chng 5: KIM SOT D N
19
PHM VI KIM SOT
Qun l ngun nhn lc:
Ti liu hoch nh
Cu trc t chc d n
Ma trn trch nhim
M t cng vic
Cc th tc cng vic
Ti liu kim sot

Bng thi gian
nh gi thnh qu t c
Chng 5: KIM SOT D N
20
PHM VI KIM SOT
Qun l mi trng:
Ti liu hoch nh
Nhng quy tc v lut l
Cc vn v mi trng
Ti liu kim sot
Nhng bo co v mi trng
Chng 5: KIM SOT D N
21
KIM SOT D N
Kim sot d n
Kim sot cho ai?
Chnh ban QLDA

C quan thc hin (ch d n)
UBND v cc b phn chc nng lin quan
B ch qun, b u t, v cc c quan c lin quan trong
chnh ph
Cc nh ti tr
T vn Nh thu Nh cung cp
Cc c quan truyn thng, t chc x hi, nhn dn a
phng v cc nhm quan tm khc
Chng 5: KIM SOT D N
Bn trong: do pha thc hin d n (nh thu)

Bn ngoi: do pha khch hng hoc i tc c lp
22
QUY TRNH KIM SOT & NH GI D N

BT U
Cng b k hoch u tin
Cng b k hoch
hiu chnh
So snh tin trin v mc tiu

Tha mn?
Khng
Thc hin hnh

ng hiu chnh
D n c
hon thnh?
C
Khng
Chng 5: KIM SOT D N
Thu thp thng tin v d n
Kt thc d n
nh gi d n
Kt lun
KT THC
23
THNG TIN CHO VIC KIM SOT V

NH GI D N
Khi lng cng vic hon thnh, cht lng cng
trnh
Thi gian v ngun lc s dng
Ri ro lm d n khng ng theo k hoch
Nhng kh khn c th xy ra
Chng 5: KIM SOT D N
Tr tin
Vt chi ph
Ngun lc thay i
24
SO SNH TIN TRIN V MC TIU D N

Yu cu k thut: gia yu cu k thut a ra vi
thc t t c
Tin d n: gia thi gian d kin v thi gian

thc t
Chi ph thc hin: gia chi ph, ngn sch theo d tr

vi chi tiu thc t
Chng 5: KIM SOT D N
25
CC L DO KHIN D N KHNG NG
THEO K HOCH
TR TIN
VT CHI PH
Chng 5: KIM SOT D N
NGUN LC
THAY I
Thi tit xu
Vt qu thi
Thit b h hng
Thit b h hng gian
Nhn vin b
Thiu vn
S dng nhiu
bnh
Khan him NVL nhn lc hn
Nhn vin ngh
c tnh thi
S dng nhiu
vic
gian qu ngn
thit b hn
CP nhn lc cao
Cc cng vic b CP nhn lc cao hn
chnh mng
hn
c tnh ngun
CP NVL cao hn lc qu thp
Cc cng vic b
chnh mng
26
KH KHN TRONG KIM SOT D N

Ch nhn mnh mt s yu t, vd: ch nhn mnh vo
chi ph, b qua yu t thi gian, cht lng
Quy trnh kim sot gp s phn i/ khng ng
Thng tin thng khng chnh xc hoc khng c
bo co y
Thi t bo v, t bin h dn n thnh kin/
thng tin thin lch
Cc nh qun l c quan im khc nhau v vn
cn tranh ci
Cc c ch bo co thng tin v hch ton khng
ng
Chng 5: KIM SOT D N
27
KIM SOT D N
Kim sot chi ph d n theo truyn thng
Kim sot chi ph d n theo gi tr lm ra (kt hp

thi gian v chi ph)
Chng 5: KIM SOT D N
28
KIM SOT CHI PH D N THEO

TRUYN THNG
S dng cc bo co chi ph c gim st mt cch
ring r i vi mt cng vic/ mt nhm cng vic
trong WBS
Ni dung bo co
M t cng vic
Tin theo thi gian
Ai l ngi chu trch nhim
Ngn sch theo thi gian
Ngun lc (nhn lc, trang thit b, vt liu) yu cu
Chng 5: KIM SOT D N
29
KIM SOT CHI PH D N THEO

TRUYN THNG
Nhc im:
CP theo k hoch
ca giai on 2 l
12.000 USD
CP thc t ca giai
on 2 l 14.000
USD
S khc bit trong

giai on 2 l 2.000
USD
CP tch ly theo k
hoch n thi
im hin ti l
25.000 USD
CP tch ly thc t
S khc bit tch ly
n thi im hin ti l 4.000 USD
l 29.000 USD
Chng 5: KIM SOT D N
Khng cho bit bao nhiu khi lng cng vic c

hon thnh
Khng cho bit chi ph trong tng lai s l bao nhiu nu
mun hon thnh d n
30
KIM SOT CHI PH THEO

PP. GI TR LM RA
S pht trin ca h thng PERT/COST

Tiu ch h thng kim sot chi ph tin nm 1967
tng hp c thi gian v chi ph nh gi tin trin DA
Chng 5: KIM SOT D N
PP. cc tiu ch h thng kim sot tin / chi ph

(Cost/Schedule Control System Criteria)
31
Khong thi gian

trc tin
Chng 5: KIM SOT D N
CP/ gi tr tch ly
CP/ gi tr
hoch nh
Khon ng
gp thm
Gi tr lm ra
CP tch ly
thc t
Thi gian
32
CC I LNG NH GI
TIN TRIN D N
lng phn tch v kt qu
lng phn tch v sai lch
Ch
s kt qu cng vic
bo chi ph thc hin tng lai
Chng 5: KIM SOT D N
33
Cc i lng phn kt qu v sai lch theo phng

php gi tr lm ra
140
120
c tnh chi ph
hieu ch
nh
Chi ph
vt qua
110
100
90
80
70
BCWS
ACWP
60
AV
50
SV
CV
40
Th
i gian
cham tre
d kien
30
Chng 5: KIM SOT D N
c tnh chi ph co
n lai
Th
i iem
bao cao
130
Chi ph tch lu
y (%)
Th
i gian
Th
i gian
hoa
n tha
nh
hoa
n tha
nh
d kien ban au hieu ch
nh
BCWP
20
TV
10
0
0
10
11
12
Sotha
ng
13
14
15
16
17
18
19
20
21
22 23
34
I LNG PHN TCH V KT QU

BCWS:
chi ph d tnh ca cng vic theo k
hoch
S lng ngun lc c tnh theo n v tin
c hoch nh l s chi thc hin mt cng
vic c th trong mt khong thi gian nht nh
ca k hoch
BCWS
Ngn sch d tnh cho

ton b cng vic
Chng 5: KIM SOT D N
% cng vic c
hoch nh cho n
thi im xem xt
35

ACWP:
chi ph thc s ca mt cng vic

c thc hin trong mt giai on thi gian
Chng 5: KIM SOT D N
Nu NVL mua trc?

Nu NVL mua tr chm?
Chi ph qun l?
36

BCWP:
chi ph d tnh ca cng vic c

thc hin
Ngn sch d tnh

cho ton b cng
vic
tnh gi tr lm ra trong thc t:
S dng phn xt ch quan

Da trn s lng cc n v sn phm lm ra
S dng cc mc tng trng: cc gi tr nh mc ca
cc mc d n
Chng 5: KIM SOT D N
BCWP
% cng vic thc s

lm cho n thi
im xem xt
37
CC I LNG PHN TCH SAI LCH
Sai lch v tin SV
SV BCWP BCWS
Sai lch v chi ph CV
CV BCWP ACWP
Sai lch k ton AV
AV BCWS ACWP
Chng 5: KIM SOT D N
Sai lch thi gian TV
TV SD BCSP
SD (Status Date): ngy nh gi d n
BCSP (Budgeted Cost of the Schedule Performed): thi im m
BCWS - BCWP
38
CC CH S KT QU CNG VIC
Ch s kt qu v tin SPI
SPI BCWP / BCWS

Ch s kt qu v chi ph CPI
CPI BCWP / ACWP
Chng 5: KIM SOT D N
39
Cc ch s kt qu cng vic ca d n
CPI
To
n g hp chsoSPI vaCPI
1.10
D a
n tie
n trie
n
D a
n ga
p va
n evetie
n o
1.05
to
t vetie
n ova
chi ph
Chng 5: KIM SOT D N
1.00
0.95
D a
n ga
p va
n
D a
n ga
p va
n evetie
n ovachi ph
0.90
evechi ph
Tua
n4
0.85
)0.82,0.83(
Tua
n2
)0.82 ,0.88(
0.80
Tua
n3
Tua
n1
)0.79,0.79(
)0.78 ,0.85(
0.75
0.75
0.80
0.85
0.90
0.95
1.00
1.05
1.10
SPI
40
D BO CHI PH THC HIN TNG LAI
D bo chi ph hon thnh phn vic cn li ca

d n
FCTC (Forecast Cost to Complete Project)

BCAC (Budgeted Cost at Completion)
Chng 5: KIM SOT D N
ACWP ( BCAC BCWP )

FCTC ( BCAC BCWP ) x
BCWP
CPI
Chi ph d bo cho ton b d n
FCAC ACWP FCTC
FCAC (Forecast Cost at Completion)

41
Chng 6
KT THC D N
Cc vn khi kt thc d n
Qun l v nhn s
Qun l truyn thng
Qun l thng tin
Qun l chuyn giao quyn lc
CC VN KHI KT THC D N
Cc
vn cn lu tm
Con ngi
Truyn thng
Thng tin
Quyn lc
Chng 6: KT THC D N
Cc thnh vin ca t d n s
Lo lng v tng lai ca h
Gim s quan tm i vi cc nhim v cn li
Gim ng c lm vic
Khng gn b vi d n nh lc ban u
Khch hng ca d n s
Gim s quan tm cc mc tng th, bao qut
Gia tng s quan tm theo mc ca ngi s vn hnh
d n
Gia tng s quan tm v cc chi tit, cc kt qu ca d n
Thng t tham gia cc cuc hp ca d n
Chng 6: KT THC D N
D n s cn
Nh qun l d n cn nhn thc rng

Quyn hn ca nh qun l b gim i
S ng , chp thun ca khch hng cng b gim i
S nhn vin ca d n cng bt u gim i
Chng 6: KT THC D N
Xc nh v hon tt cc kt qu cn tn ng
Kt thc cc hp ng v cc yu cu cng vic
Thanh l cc ti sn
i chiu v so snh nhng vic lm vi cc d liu
ra trong qu kh
Thc hin v m bo cam kt
Bn nhn t trn kt hp vi nhau to ra mt s
c o v mt tp hp cc vn i hi phi c k
nng qun l mc cao
QUN L V NHN S
Nhn s t quan tm n mc tiu ca d n, bt
u ngh n mc tiu di hn
Cu hi ca thnh vin t d n
Cu hi ca khch hng
Khi no s c vn hnh d n?
D n s vn hnh ng nh cc yu cu mong mun
hay khng?
D n no s l d n k tip?
Nhng vic cn lm c th kt thc d n?
Nhng chuyn gia ch cht ca d n c th

chuyn i
Chng 6: KT THC D N
D n c b gii tn hay khng?

D n no s l d n k tip?
Khi no h ri khi d n?
Vic tr v cng vic c nh th no, c c khng?
QUN L V NHN S
Kh khn trong qun l nhn s giai on kt

thc d n
Nh qun l d n cn
ng vin v duy tr mi ngi gn b vi d n
Lm sao khuyn khch mi ngi t qun l hon
thnh nhim v
Phi cung cp y thng tin v ngun lc hon
thnh cc nhim v cn li ca d n
Chng 6: KT THC D N
D n cn duy tr mt i ng nhn s kinh nghim

Nhn s d n ch thc hin tt khi h c s chc chn
no v tnh lin tc v v tr ca s thu mn lao ng
tng lai
QUN L TRUYN THNG
Nh QLDA thnh cng:
Truyn thng l qu trnh 2 chiu
Nh qun
l d n
Mc tiu, yu cu
Phn hi v quy trnh,
kt qu
T d n,
khch hng
Chng 6: KT THC D N
m bo s cam kt v nhit tnh ca ngi c lin h vi

d n c duy tr v ng vin nh s phn quyn v
cung cp ngun lc
QUN L TRUYN THNG
Yu cu thm ca khch hng

Lp k hoch hun luyn cho nhn vin ca h tip
nhn v vn hnh d n
Kho st nhu cu thch nghi v iu chnh cc quy trnh
v cc h thng vn hnh
Lp k hoch cho s gia tng NVL th khc nhau hay
hoc d tr sn phm
Lp k hoch qung co hoc bn sn phm s c ca d
n
Nhu cu thm ca nh QLDA
Chng 6: KT THC D N
Lp k hoch ti phn cng nhn vin

m bo kt thc d n theo trt t
Tp hp tt c thng tin cn thit m bo vic lu tr
cc bi hc v kinh nghim thu c t d n
QUN L TRUYN THNG
T chc nhng cuc hp thng xuyn hn
M rng s tham d bao gm
Cho php cuc hp xem xt nhng vn chi tit

m trc khng c xem xt ti nhng cuc
hp ny
T chc nhng cuc hp cng vi nhm tho

lun cc vn trong nhm: ti phn cng, thay
i nhim v cc thnh vin
Chng 6: KT THC D N
Tt c cc thnh vin ca t d n (cng lc cng t dn)

Nhn vin ca khch hng c lin quan n cc cng vic
cn tn ng/sai st
QUN L THNG TIN
Nhng yu t cn lu trong qu trnh qun l

thng tin:
Nhng thng tin cn trong giai on cui d n:

Xc nh cc cng vic cn tn ng
Ghi nhn li bn cht thc s ca cc kt qu
To ra mt ti liu v d n
Kim sot nhng g chng ta t c so vi nhng g
ra
Chng 6: KT THC D N
Hu nh tin bc c tiu dng v phn b

a s cc kt qu c hnh thnh
a s cc ngun lc c s dng
10
QUN L THNG TIN

Hot
ng qun l thng tin nhm

Chng 6: KT THC D N
Hon thnh d n
m bo khch hng c th qun l mt cch
hiu qu s vn hnh v bo tr cc thnh qu
d n
Thc hin s kim ton v thm nh sau d n
11
HON THNH D N

hon thnh d n cn xc nh:
Nhng g thc hin

Nhng g cha hon tt, cn phi c thc
hin
tham kho
Bn tiu chun & cc c trng ca d n

H thng kim sot s thay i trong qu trnh
thc hin d n
Chng 6: KT THC D N
Ngun
Ci g thay i?
Ti sao thay i?
Ai l ngi chu trch nhim?
12
HON THNH D N
Vn lin quan n cng vic cn tn ng

Tha thun gia nh QLDA v khch hng/ch u t
chng trnh hon thnh phn cng vic cn tn ng
Thit lp nhng mc tiu u tin trong chng trnh
v c th t
bng kim tra qu trnh kt thc d n
Chng 6: KT THC D N
Khin cho vic kt thc d n c qun l tt
13
BN KIM TRA QU TRNH KT THC D N

Cc hot ng
Ngy hon thnh
Ngi thc hin
1. Bn d n chi tit
A. Thit lp nhng thay i v bn d n chi tit
B. Xem & duyt li bn chi tit
2. K hoch d n
A. Ngy phn pht thc t trn giy t
B. Ngy hon thnh thc t trn giy t
3. Ti chnh
A. Thit lp chi ph & trch nhim cui cng
B. Chun b & phn pht bn bo co ti chnh cui cng
4. Cc yu cu cng vic & hp ng
A. Kt thc tt c yu cu cng vic & hp ng
B. Chun b bo co ca nh thu
5. Cc hot ng cng trng
A. Kt thc cc hot ng cng trng
Chng 6: KT THC D N
C. T chc cuc hp d n cui cng
B. Chuyn nhng trang thit b cng trng

6. Nhn s
A. Cp nht cc bo co nhn s
B. Hon tt vic phn cng li
C. T chc cuc hp i ng d n ln cui
7. Khch hng
A. Hon tt s bn giao d n
8. Tng qut
A. Hon tt bn bo co d n
14
KIM TON SAU D N
Mc
tiu ca bn kim ton sau d n

Chng 6: KT THC D N
Nhn ra tnh trng hin ti ca d n

Nhn ra nhng sai lm tim n ca d n
Xem xt c cn thay i cch thc qun l hoc
hoch nh d n hay khng
15
KIM TON SAU D N
Mc tiu kim ton i vi khch hng

Nhn dng s hon thnh ca kt qu d n
Nhn dng nhng tn ng cn phi c thc hin
L do ca nhng chi ph b vt qu
Mc tiu kim ton i vi nh QLDA

Xem xt chi ph hoch nh c t c khng?
Nhn dng tnh thch hp ca k thut qun l d n
Nhn dng nhng cng vic s dng ti sn d n
Chng 6: KT THC D N
16
KIM TON SAU D N
Kch thc, cu trc, trng tm ca bn bo co

kim ton?
Bo co kim ton khng phi l bo co k ton

chi ph
Bo co l c s cho hot ng php l gia khch hng
v nh QLDA
L c s cho cc ph chun/c lng tng lai
Chng 6: KT THC D N
Chi ph d n
Bn cht d n
Kt qu d n
17
THM NH SAU D N
c thc hin v l do cng bng hoc s hi
lng v k thut ca bn th 3
nhng t chc ln, DA c chi ph vn cao, thm

nh c thc hin bi mt b phn c lp
chu trch nhim n qun l cp cao
Xem xt ton b d n t giai on khi nim n

2-3 nm sau khi hon thnh
Chng 6: KT THC D N
nh gi giai on cng d n
nh gi s qun l & thc hin d n
nh gi s ph hp vi vic vn hnh ca khch hng
nh gi s ng gi kt qu ca d n t so
vi nhng g hoch nh
18
THM NH SAU D N
Gip ci tin s thc hin d n v mt t chc

c lng chi ph tt hn bi da vo d liu qu kh
chnh xc hn
nh gi nh thu ph tt hn bi d liu cho hoch nh
v nh gi ri ro tt hn
nh gi nh thu ph tt hn bi cng tc nh gi v
gim st cn thn hn
Qun l d n tt hn bi s dng cng c tt hn v nh
qun l c kinh nghim hn
Chng 6: KT THC D N
19
QUN L CHUYN GIAO QUYN LC

Chuyn giao quyn lc gia ngi qun l d n
v ngi vn hnh d n
Trong giai on kt thc d n, vai tr ca nh

qun l d n tr thnh mt trong nhng trng
tm ca giai on chuyn i t:
t c mc tiu sang hon thnh tt c
Gii quyt cc vn tng th sang hon thin cc chi tit
Thit lp & duy tr quyn hnh sang giao ph v chuyn
giao quyn hnh
Chng 6: KT THC D N
20
QUN L CHUYN GIAO QUYN LC
Nhng kh khn trong giai on ny:

Khch hng gp kh khn khi chp nhn mt s chuyn
i cn bn trong hnh vi nh qun l d n
Nh QLDA cng phi chu ng nhng kh khn khi chp
nhn s chuyn i
Nhng hot ng cn c
Mt bui l chnh thc biu th s chuyn giao quyn hnh
Gii thiu mt vai tr mi ca nh QLDA vai tr ca nh
qun l kt thc d n
Chng 6: KT THC D N
iu kin thnh cng

Hot ng chuyn giao c thc hin vi k nng
chuyn nghip
Phn nh bn cht thc t ca phn kt thc d n
21

Quan Ly Du An Cho Ky Su

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MN HC

Lin h ging vin

Gii thiu phn mm MS. Project

Hn cht hiu chnh: tun 4

The managerial process. McGraw Hill, Singapore

Tun 16: N9, N10, N11, N12

THC HNH MS PROJECT

Thi gian: tun th 11 (tun th 2 sau thi gia k)

LIN H GING VIN

Lin h trc tip

Gii thiu v qun l d n

Gii thiu v nh qun l d n

C mt/ mt s mc tiu r rng

D n l mt chui cc hot ng nht thi

Nhn lc, nguyn vt liu, ngn sch

Tnh c o/ duy nht

Mc tiu, phng thc thc hin d n

2. Giai on trin khai

CHNG TRNH, D N, NHIM V

Chng trnh k hoch di hn

D N VS. PHNG BAN CHC NNG

Chu k hot ng r rng

PHNG BAN CHC NNG

CHC NNG QUN L D N

Hoch nh ci g cn phi lm?

T chc cng vic c tin hnh nh th no?

CHC NNG QUN L D N (TT)

ng vin, hng dn phi hp

Qun l d n l s kt hp ca ngh thut, khoa

GII THIU V NH QUN L D N

Kin thc rng: ti chnh, tip th, t chc

C th bt u nhng thi im khc nhau trong

Gii quyt cc vn tin thc hin, ngn

Ch ti ton b bc tranh nhng khng lm tn hi

Sng trong mt th gii mu thun

VAI TR V TRCH NHIM

Thy c v tr ca mnh trong bi cnh chung ca d

Gii quyt nhng mu thun pht sinh trong d n

Cn i mi lin h gia Chi ph, Thi gian, Cht lng

Nhng k nng v n lc thc hin cc nhim v

Thm quyn, hng dn, duy tr nhng u tin ca d

Nhng yu cu ca sn phm v ngn qu

H tr trong vic xy dng chnh sch cng ty v cung

PHM CHT CA NH QUN L D N

Bit tng qut > Chuyn su

NGUN & QU TRNH LA CHN

Vic la chn cn c trnh by thng thn vi cc ng

CC GIAI ON HNH THNH D N

nh gi theo tng giai

KHI NIM & NH NGHA D N

NGHIN CU TIN KH THI

NGHIN CU TIN KH THI

Phn tch th trng

Kh thi ti chnh, kinh t, xh?

Tng cng nghin cu c bn

CC LNH VC PHN TCH

PHAN TCH XA HOI (SOCIAL ANALYSIS)

PHAN TCH KINH TE (ECONOMIC ANALYSIS)

PHN TCH TH TRNG

PHN TCH K THUT

PHN TCH V QUN L NGUN LC

PHN TCH TI CHNH

chc chn tng i ca cc bin ti chnh