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GPMS
Q1. Strategies of an organization are implemented by the . of the organization.
Employees
Customers
Management
None of these
Q2. The responsibility of implementation of corporate strategies is promulgated among various
functional units and departments of the Organizations. TRUE

Q3. PMS is not a management tool for translating expectations of top management in to tangible
results. FALSE

Q4. GPMS stands for ?


Group Performance Management System
Group Performance Monitoring System
Group Parameter Management System
Group Performance Maintenance System
Q5. The GPMS is an initiative under Project of BSNL.
SHIKHAR
DOSTI
SMILE
VIJAY
Q6. BBSC stands for ?
Balanced Business Score card
Balanced Business System core
Balanced Business system card
Balanced Business Service card

Q7. BBSC concept was adopted by BSNL in the year of .. ?


2006
2009
2008
2010

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Q8. GPMS was introduced in the year of ... ?


2006
2009
2008
2010

Q9. The overall performance evaluation for groups as per GPMS at the corporate office will be done
by . ?
CMD
Management Committee
Director CM
Director CFA
Q10. The overall performance evaluation of Territorial Circles as per GPMS will be done by . ?
CMD
Management Committee
Director CM
Director CFA
Q11. The overall performance evaluation of SSAs as per GPMS will be done by . ?
CMD
Management Committee
Respective Circle Heads
Director CFA
Q12. The overall performance evaluation of non-territorial circles as per GPMS will be done by
. ?
CMD
Management Committee
Respective Circle Heads
Respective corporate office Directors and Executive Directors
Q13. In reference to the overall performance evaluation as per GPMS, which of the following is
correctly matched ?
North Zone Director (HR)
East Zone Director (ENT)
West Zone Director (CFA)
South Zone Director (CM)
Q14. Every GPMS scorecard has a parameter to measure customer satisfaction. TRUE
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Q15. For circles which do not have any external customers, customer satisfaction will be
assessed by ?
an external third party agency
the internal customers /stakeholders
Both of these
None of these
Q16. Job Descriptions at an individual level were clearly defined in BBSC. FALSE
Q17. BBSC had .. number of KPIs within each .
Large
Small
Very Small
None of these
Q18. GPMS is based on new organization structure of BSNL. TRUE
Q19. In GPMS, the number of KPIs has kept .. to have focus measurement of Key
performance ares.
Less than that of BBSC
More than that of BBSC
Equal to that of BBSC
None of these
Q20. . an optimum combination of quantitative and qualitative measurement.
GPMS is
BBSC is
Both GPMS and BBSC are
None
Q21. . are defined as per functional activities of an entity .
KPIs
KRIs
KPAs
None
Q22. IPMS stands for ?
Individual Performance Management System
Industrial Performance Management System
Industrial Performance Maintenance System
Individual Parameter Management System
Q23. Achievement of GPMS rests on the success of individual executives in performing their
assigned tasks. TRUE

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Q24. At the start of IPMS only and above rank officers were covered.
DGM
GM
CGM
AGM
Q25. FPMS stands for ?
Field Performance Management System
Field Parameter Management System
Field Performance Maintenance System
None of these
Q26. As per FPMS, awards have to be given in a ceremony at Circle and SSA level.
Quarterly
Annually
Half yearly
Monthly
Q27. As per FPMS, the final decision on awards at the Circle level should be made by the .
Head of the Circle
PGM/GM (Consumer Mobility)
Director (Consumer Mobility)
Management Committee
Q28. Kansya Exchange Award shall be given in ?
Large SSA Only
Small SSA Only
Both Large and Small SSAs
None of these
Q29. Can we change the targets once fixed in GPMS after the quarterly review ?
Yes
No
Q30. In GPMS, the achievement level of excellent, good and fair will result in score of
.. respectively.
100, 80 and 60
100, 75 and 50
95, 80 and 60
100, 80 and 50

Q31. The total score against a KPI is calculated after multiplying the weightage of a parameter with
its performance score and final score is sum total of scores for all parameters. TRUE

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Q32. Implementation of BBSC was the first step of BSNL to introduce a balanced approach of
measurement of performance of individuals and group.
TRUE
Q33. The balanced scorecard suggests that we view the organization from perspectives, and
to develop metrics, collect data and analyze it relative to each of these perspectives.
Three
Four
Five
Two
Q34. Achievement between Fair and Good and between Good and Excellent would be .. in
GPMS scorecard.
Zreo
Linearly scaled
Non-linearly quantized
None of these
Q35. Marks achieved for rating below Fair are .. ?
Zero
50
59
Dependent on the employees previous performances.
Q36. Which of the following includes employee training and corporate cultural attitudes related to
both individual and corporate self-improvement ?
The Learning and Growth Perspective
The Business Process Perspective
The Customer Perspective
The Financial Perspective
Q37 Performance measurement results can be used as a tool to reward outstanding performers.
TRUE
Q38. KPI stands for ?
Key Performance Indicator
Key Performance Initiator
Key Parameter Indicator
None of these

Q39. KPIs measure the groups performance on . parameters.


Financial
customer/ market
operational
All of these
Q40. KRA stands for
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Key Responsibility Area


Key Reasons Area
Key Role area
None

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