Principles of Management

Prepared by: Mohammad Farid, MA, MPA

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The Seven Habits of Highly Effective Managers Sow a thought, reap an action! Sow an action, reap a habit! Sow a habit, reap a character! Sow a character, reap a destiny!
Samuel Smiles
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The Seven Habits of Highly Effective Managers
Like the top of a tree, PERSONALITY is what people see first. Although image, techniques and skills can influence our success, the real source of lasting effectiveness lies in strong CHARACTER, the roots. Our first energies should go to our character development, which is often invisible to others like the roots that sustain great trees. As we cultivate the roots, we will begin to see the fruits.
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The Seven Habits of Highly Effective Managers
We experience PRIVATE VICTORY when we learn selfmastery and self-discipline. We reap the PUBLIC VICTORY when we build deep, lasting, highly effective relationship with others. PARADIGM is the way we see, understand and interpret the world; our mental map. If you want small changes work on your behavior, if you want quantum-leap changes, work on your paradigm.
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The Seven Habits of Highly Effective Managers
Habit is a combination of knowledge, skill and desire. Effective habits are based on true principles. Principle is a natural law or a fundamental truth. Effective habits bring positive results. Paradigms change habits.

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The Seven Habits of Highly Effective Managers
# 1 2 3 4 5 6 7 Habit Be proactive (personal choice) Begin with the end in mind (personal vision) Put first things first (integrity and execution) Think win-win (mutual benefit) Seek first to understand, then to be understood (mutual understanding) Synergize (creative cooperation) Sharpen the saw (balanced self-renewal)
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The Seven Habits of Highly Effective Managers

RESULTS

Get Principle

See

PARADIGM

Do
BEHAVIOR
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The Seven Habits of Highly Effective Managers
Habit #1
Be proactive (habit of personal choice).

Principle of
I am free to choose & am responsible for my choice

Paradigm (See)
Infective: I am a product of my circumstances. Effective: I am a product of my choices.

Behavior (Do)
- Pause and respond based on principle.
-

Result (Get)
- Increased influence. - More selfawareness.
-

Use proactive language. - Become a transition person.

Greater initiative. - Becoming the creative force of your life.

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The Seven Habits of Highly Effective Managers
Habit # 1: Be Proactive • Reactive Behavior: Reactive people allow outside influences (moods, feelings, circumstances) to control their response. • Proactive Behavior: Proactive people pause to allow themselves the freedom to choose their response based on principles and desired results. • Their freedom to choose expands as they wisely use the space between STIMULUS and RESPONSE.
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The Seven Habits of Highly Effective Managers
Distance between Stimulus & Response

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The Seven Habits of Highly Effective Managers
Distance between Stimulus & Response

• Stop and Pause: Understand why you feel the way you do. • Think: Make decisions based on your principles & beliefs. • Do: Act upon your proactive choice.
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The Seven Habits of Highly Effective Managers
The Four Human Endowments •Self-Awareness: It enables us to examine our paradigms, to
think about our thoughts, and to enlarge the separation between stimulus and response.

•Imagination: It empowers us to create beyond our present
reality, to set plans, goals, and to visualize ourselves achieving our missions in the most challenging circumstances.

•Conscience: It puts us in touch with something within us even
deeper than our thoughts and something outside us more reliable than our values.

•Independent Will: It is our capacity to act, the power to
transcend our paradigms, to act based on principles rather than reacting based on emotions, moods, or circumstances.
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The Seven Habits of Highly Effective Managers
Proactive Language -----------------------------------------------------• Let's look at our alternatives. • I can choose a different approach. • I control my own feelings. • I will choose an appropriate response. • I choose. • I prefer. • I will. Reactive Language ---------------------------------------------• There's nothing I can do. • That's just the way I am. • He makes me so mad. • They won't allow that. • I have to do that. • I can't. • I must. • If only.

Albert Einstein: There are two ways to live your life. One is as though nothing is a miracle. The other is as though everything is a miracle.
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The Seven Habits of Highly Effective Managers
Circle of Concern vs. Circle of Influence • Proactive Focus When people focus on things they can influence, they expand their knowledge and experience, and they build trustworthiness. As a result, their circle of influence grows.
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Circle of Concern (69%) Circle of Influence (31%)

The Seven Habits of Highly Effective Managers
Circle of Concern vs. Circle of Influence • Reactive Focus When people focus on things they cannot control, they have less time and energy to spend on things they can Influence. Consequently, their circle of influence shrinks.
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Circle of Concern (69%) Circle of Influence (31%)

The Seven Habits of Highly Effective Managers
Habit #2
Begin with the end in mind (habit of personal vision)

Principle of
Mental creation precedes physical creation.

Paradigm (See)
Ineffective: I live by default (lack of alternative).

Behavior (Do)

Result (Get)
- A clear definition of desired results. - A clear sense of meaning and purpose. - Criteria for deciding what is or is not important. - Improved outcomes.

- Envision outcomes before you act. Effective: I live by - Create and design (on live by a purpose). Personal Mission Statement.

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The Seven Habits of Highly Effective Managers
• All things are created twice. First is the mental creation; second is the physical creation or work. • Highly effective people clearly see the outcome they want in every area of life before they act. Mental Creation
------------------------------------------

Physical Creation
-------------------------------------------

- A clear agenda & objective - Extensive market research - A personal mission statement

- A productive meeting - A successful new product - A life of contribution

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The Seven Habits of Highly Effective Managers
Habit #3
Put first things first (the habit of integrity & execution)

Principle of
Effectiveness requires the integrity to act on your priorities.

Paradigm (See)
Ineffective: I put urgent things first.

Behavior (Do)

Result (Get)
- Increased organization & productivity. - Fewer crises. - A reputation for followthrough. - More life balance and peace of mind.

- Focus on top priorities. - Eliminate the unimportant. Effective: I put - Plan daily and important weekly. things first.

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The Seven Habits of Highly Effective Managers
Clock vs. Compass • Although both are important, the compass must come before the clock, because where you are headed is more important than how fast you’re getting there. • The clock represents your appointments, schedules, and activities (efficiency, urgent things) – how you manage your time. • The compass represents your mission, direction, and values (effectiveness, important things) – what you feel matters most.
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The Seven Habits of Highly Effective Managers
Important vs. Urgent • Important activities represent your values, mission and high priority goals. Urgent activities that require immediate attention. Urgent
Important

Not Urgent II Effectiveness
Preparation, planning, Prevention, re-creation, Relationship building, Recognizing new opportunities

I

Necessity
Crises Pressing problems Deadline-driven projects, Meetings, reports

Not Important

III

Deception
Interruptions, some calls Some mail, some reports Some meetings Proximate, pressing matters Popular activities

IV

Waste & Excess
Trivia, busy work Some mail Some phone calls Time wasters Pleasant activities
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The Seven Habits of Highly Effective Managers
Habit #4
Think winwin (the habit of mutual benefit)

Principle of
Effective, long-term

Paradigm (See)

Behavior (Do)
- Balance courage* and consideration* - Seek mutual benefit. - Create winwin agreements. - Build win-win systems.

Result (Get)
- Faster solutions to problems. - More team involvement. - Generosity of spirit. - Rich relationships.

Ineffective: There is only so much, relationships and the more you require get, the less there mutual is for me. respect and mutual Effective: There is benefit plenty out there for every one, and more to spare.

*Courage:

Willingness and ability to speak your thoughts and feelings.

*Consideration:

Willingness and ability to speak and listen to others’ thoughts and feelings with respect.
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The Seven Habits of Highly Effective Managers
Six Paradigms of Human Interaction
1) Win-win: Let’s find a solution that works for both of us. Characteristics
Seek mutual benefit Is cooperative, not competitive. Listens more, stays in communication longer, and communicates with more courage.

2) Win-lose: I am going to beat you not matter what. Characteristics
Is very common for most people. Is the authoritarian approach. Uses position, power, credentials, possessions, or personality to win.

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The Seven Habits of Highly Effective Managers
Six Paradigms of Human Interaction
3) Lose-win: I always get stepped on. Characteristics
Voices no standards, no demands, no expectations of any one else. Is quick to please and appease. Buries a lot of feelings.

4) Lose-lose: If I am going down, you’re going down with me. Characteristics
Is the mindset of a highly dependent person. Is a no-win, because no body benefits. Is a long-term result of win-lose or win.

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The Seven Habits of Highly Effective Managers
Six Paradigms of Human Interaction
5) Win: As long as I win, I don’t care if you win or lose. Characteristics
Is self-centered. Thinks me-first. Doesn’t really care if the other person wins or loses.

6) Win-win or No Deal: Let’s find a solution that works for both of us or let’s not play. Characteristics
Allows each party to say no. Is the most realistic at the beginning of a relationship or business deal. Is the highest form of win-win.
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The Seven Habits of Highly Effective Managers
Habit #5
Seek first to understand then to be understood (the habit of mutual understand -ing)

Principle of
To communicate effectively, we must first understand each other.

Paradigm (See)

Behavior (Do)

Result (Get)
- Greater influence with others. - Solutions to complex problems. - Clarity on real issues. - Faster problem solving.

Ineffective: I - Diagnose listen with the before you intent to reply. prescribe. - Listen Effective: I empathically. listen with the - Seek to be intent to understood understand. from the others perspective.

“Listen, or your tongue will make you deaf.”

American Proverb
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The Seven Habits of Highly Effective Managers
When we communicate face-to-face about our likes and dislikes, our body language, tone of voice, and feelings communicate more loudly that the words we use.
Words you use

How you say words, tone of voice, style

Facial expression, body language

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The Seven Habits of Highly Effective Managers
Habit #6
Synergize (the habit of creative cooperation)

Principle of
The whole is greater that the sum of its parts.

Paradigm (See)
Ineffective: It is either your way or my way, or a compromise. Effective: Together we can create a better way, a higher way.

Behavior (Do)
- Value and celebrate the differences. - Practice creative cooperation.

Result (Get)
- Innovation and invention. - New and better solutions. - Transformed relationships. - Appreciation of diverse perspective.

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The Seven Habits of Highly Effective Managers
Synergy is when two or more people: •Produce more together than the sum of what they could produce separately.

•Use their differences to produce something that
neither one could have produced alone.

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The Seven Habits of Highly Effective Managers
People who value difference: Act with courage and consideration. Do not prejudge others. Discuss conflicts privately with the person involved. Are direct and honest. Desire success for others. Have a strong self-image. Enjoy the rewards of hard work. Make sure their words and actions show respect for all team members. Listen to understand.
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The Seven Habits of Highly Effective Managers
Habit #7
Sharpen the saw (the habit of renewal)

Principle of
To maintain and increase effectiveness, we must renew ourselves in body, heart, mind and soul.

Paradigm (See)
Ineffective: I focus only on getting the golden eggs.

Behavior (Do)

Result (Get)
- Improved capacity. - Stronger relationships. - Greater reserves. - Continuous improvement.

- Renew regularly in the four dimensions (physical, mental, Effective: I social/emonurture the goose that lays tional, golden eggs spiritual). (Production & - Be strong in Production the hard Capacity) moments.

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The Seven Habits of Highly Effective Managers
The Story of Goose and the Golden Egg
A man and his wife had the good fortune to possess a goose that laid a golden egg every day. Lucky though they were, they soon began to think they were not getting rich fast enough, and imagining the bird must be made of gold inside, they decided to kill it in order to secure the whole store of precious metal at once. But when they cut it open they found it was just like any other goose. Thus, they neither got rich all at once, as they had hoped, nor enjoyed any longer the daily addition to their wealth.
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The Seven Habits of Highly Effective Managers
Physical
Exercise, Nutrition Stress Management

Mental
Reading, Visualizing Planning, Writing

Renew regularly in the Four Dimensions

Social/Emotional
Service, Empathy Synergy, Essential Security

Spiritual
Value Clarification & Commitment, Study & Meditation

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The Seven Habits of Highly Effective Managers
“The single most powerful investment we can ever make in life is investment in ourselves, in the only instrument we have with which to deal with life and to contribute.”
Stephen R. Covey

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