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Body Language

The face is the mirror of the mind, and eyes


without speaking confess the secrets of the heart.
St. Jerome quotes

Based on information from Skills Converged Ltd.

A Quick Quiz

If you thought that they are flirting


and are romantically
interested in each other, you are
most likely correct.
Look at their facial expressions, the
casual postures, and the closeness
of their bodies.

A Quick Quiz

If you thought that the chief petty


officer was aggressively
correcting the behavior of the sailor,
you are right. His
body language is sufficient to
communicate his strong
disapproval without using any
words.

A Quick Quiz

If you thought that they must know each other


very well and are romantically involved, you are
probably correct, especially if they continue to
walk in this way for more than a few
minutes. Note where their hands are resting. This
suggests that they are not just good friends. In
North America, this sort of public display of
affection is acceptable, but it would be scandalous
in conservative Moslem societies.

What is This
Course About?
By the end of this session
you will be able to:

Read others through their


body and in return
communicate without
relying on words

Introduction to
Body Language
By the end of this session
you will be able to:

Use the principles of body


language to read clusters

Why Body Language?


Communications
Body Language
(55%)

Tone of Voice
(38%)

Words
(7%)

Telephone Communications
Tone of Voice
(82%)

Words
(18%)

Universal Gestures

How to Read Body Language

Read gestures
RULE 1
in clusters.
Read Gestures
RULE 2
in context.

Spot the
RULE 3
conflicts

Positive versus
Negative Body
Language
By the end of this session
you will be able to:

Distinguish between open


and closed body positions
and interpret them
correctly within the context

Insecure Body Language

Open Palms

Crossed Arms on Chest

Crossed Arms Fists Clenched

Crossed Arms Thumbs Up

Crossed Gripped Arms

Partial Arms Cross

Legs Neutral

Legs Apart

Standing Leg Cross

European Leg Cross

American Leg Cross

Ankle Lock

Hands Over Crotch

Practical

Practical

Open Body Language

Confidence &
Frustration
By the end of this session
you will be able to:

Spot lack of confidence in


others through their body
language and use this
knowledge to enhance
your own posture

Palm Down

Palm Up

Palm Up Palm Down

Palm Down

Palm Up

Neutral

Palm Related Hand Shake

Palm Down
Approach

Twist right hand to force


perpendicular palms

Natural
handshake with
right foot first

Step Forward
With Left Foot

Take Control of Hand Shake

Rubbing Hands

The Handshake

Thumbs

Hands Clenched

Steeple

Jumping Out of Chair

Chewing Lips

BREAK

Eye Contact
By the end of this session
you will be able to:

Read others through their


eyes and make an impact
on others by adopting
specific eye expressions

Show Interest With


Body Language

Visual
Constructed
Images

Visual
Remembered
Images

Constructed
Sound

Remembered
Sounds
Visualisation

Kinaesthetic
Body
Sensations
Touch

Eye Cues

Auditory
Digital
(Internal
Dialogue)

Visual
Constructed
Images

Visual
Remembered
Images

Constructed
Sound

Remembered
Sounds
Visualisation

Kinaesthetic
Body
Sensations
Touch

Eye Cues

Auditory
Digital
(Internal
Dialogue)

Raised Eyebrows Flash

Head Down Look Up

Lower Triangular Gaze

Upper Triangular Gaze

Sideways Glance

Flick Back and Forth Glance

Raised Eyebrow Lowered Lid

Lies, Dishonesty,
Doubts &
Thinking
By the end of this session
you will be able to:

Spot lies and read


evaluations gestures
before final decisions are
verbalised

Deceptive Body Language

Covering Mouth

Touching Nose

Rubbing Eyes

Grabbing Ear

Positive Feeling

Negative Feeling

Fingers on Face

Chin Resting

Pursing Lips

Head Shaking

The Handshake

Clasped Head

The Handshake

Reinforce Learning
What did you learn today?
How are you going to use it?
Which area would you like to expand on?
Body Language
Clusters
Positive vs. Negative
Confidence Signals
Hand Shaking
Frustration Signals

Eye Cues
Eye Contact
Head Movement, Tilt
and Glances
Lies & Doubts Signals
Thinking and
Evaluation Signals

Deceptive Body Language