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Newburyport, Massachusetts 01950
978-430-4455 
Highly effective business professional and customer service manager with 20+ years of experience
providing expertise and extensive consulting knowledge to various client bases in the real estate and
financial industries in capacities ranging from portfolio management to process improvement and
growth development. Proven ability to develop essential client relationships and improve corporate
presence, sales, and savings. Strong communication skills, staff training strategies, and team
management, capable of boosting organizational efficacy. Comprehensive knowledge of commercial,
retail and residential real estate holdings. Dedicated interest and demonstrated success in assisting
first-time homebuyers and spearheading community volunteer opportunities.
Core Competencies
Project Management  Real Estate Management  Strategic Partnerships  5S Auditing
Vendor Relationships  Process Improvement  Customer Service & Client Relations  Consulting
Staff Management & Training  FDIC Compliance  Data Management & Analysis Workflow
VALSPAR CORPORATION, Newburyport, Massachusetts
Supervisor, Consumer Relations  2011 to Present
Business Development Specialist  2010 to 2011
Technical Consultant  2008 to 2010
Direct multiple aspects of consumer relations and business development for an international
manufacturing company. Supervise, coach and mentor customer service staff, spearheading training
initiatives, leading bi-weekly team meetings, and overseeing performance. Coordinate complex
quantitative data and metrics ensuring compliance. Manage inquiries and negotiate settlements when
necessary, promoting client satisfaction. Demonstrate expertise on Six Sigma Green Belt Project Team
and 5S Audit Committee and increase efficacy and ISO compliance of Customer Contact Center through
instruction of best practices and development of ongoing training initiatives. Source and identify sales
opportunities, developing strategic partnerships with key clients.
Highlights & Achievements:

Improved workflow through co-development and implementation of a new Customer Contact
Center tracking system in Salesforce with follow-up training of agents on the system.

Reduced customer grievances significantly through creation and implementation of consumer
reimbursement process increasing customer satisfaction and reducing complaint resolution time.
REAL ESTATE CONSULTANT|CUSTOMER SERVICE, Newburyport, Massachusetts  2006 to 2008
Real Estate Consultant
Oversaw market research efforts, competitive analysis, and real estate sales strategies for a regional
development company. Conceived of and led growth initiatives through communication and
collaboration with sales team, promoting effective approaches for expansion and fiscal success.
Highlights & Achievements:

Increased sales opportunities by employing strategic expertise in consulting.

Performed successfully under tight deadlines through utilization of creative techniques and
knowledge of best practices.


LISA M. FRIBERG  Page 2 
GUARDHILL FINANCIAL, Boston, Massachusetts  2004 to 2006
Mortgage Consultant/Inside Sales
Led sales and marketing efforts for a large mortgage banking and brokerage firm. Oversaw all
marketing strategies and materials including authorship of targeted communications and content, and
establishment of marketing database. Ensured compliance with industry standards and lender
Highlights & Achievements:

Closed $50 million portfolio of luxury residential mortgage originations through collaboration with
Sr. Vice President.
FLEET FINANCIAL, INC. Boston, Massachusetts  1995 to 2004
V.P./Senior Transaction Manager, Corporate Real Estate Properties
Oversaw portfolio management of commercial and retail holdings for a major financial corporation. Led
effective negotiations and contract administration, promoting fiscal growth. Implemented department
policy and best practices to comply with federal regulations. Fostered strategic partnerships with
brokers, engineers, property managers, and attorneys, establishing new programs in lease auditing and
tax abatement.
Highlights & Achievements:

Positively impacted bottom line by adding over $100 million in sales, leasing, subleasing
opportunities, tax abatements, and lease audit recovery.

Improved corporate image and community presence by leading TeamFleet Volunteer initiatives.
RECOLL MANAGEMENT/FLEET FINANCIAL, INC., Boston, Massachusetts  1990 to 1995
V.P./Team Leader/Manager of ORE Portfolio
Established strategic business plan to streamline operations. Implemented and maintained
management reporting system. Streamlined communications through creation of corporate newsletter.
Managed 300+ residential properties. Led marketing efforts for property sales and mortgage
origination. Optimized compliance with environmental, governmental, and legal requirements.
Developed First Time Home Buyers Program to increase home ownership opportunities.
Keene State College
Kaplan University
Microsoft Office (Word, Excel, Outlook),, Avaya, Oracle, Lotus Notes
MA Real Estate Commission, MA Real Estate Salesperson
NH Real Estate Commission, NH Real Estate Salesperson
Connect: Professional Women’s Network
Corporate Real Estate Group